RingCentral

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3,536 reviews
  • 9 profiles
  • 55 categories
Average star rating
4.3
#1 in 12 categories
Grid® leader
Serving customers since
1999
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RingEX

1,553 reviews

AI-powered communications that redefines customer engagement for modern teams.

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RingCentral Events

1,022 reviews

Create engaging webinar and event experiences with RingCentral Events. Run personalized AI-powered events that reflect your brand, build community, and create a lasting impression with your audience from start to finish.

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RingCentral Video

505 reviews

Modern messaging for modern teams

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RingCentral Contact Center

255 reviews

RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. It's the only solution that brings market leading unified communications and contact center together, under one platform.

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RingCX

143 reviews

RingCX is an AI-powered CCaaS solution offering effortless omnichannel customer experiences across voice and 20+ digital channels powered by AI before, during, and after interactions.

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RingCentral AI Receptionist (AIR)

54 reviews

RingCentral AIR™ is a 24/7 generative AI phone agent designed to handle routine calls, books appointments, captures leads, routes inquiries, and even send texts—all in a natural, human-like tone.

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RingCentral Engage Digital

0 reviews

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RingCentral Engage Voice

0 reviews

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RingCentral AI Conversation Expert (ACE)

0 reviews

Analyze every conversation with powerful AI, Unlock value from every customer interaction, automatically keep CRMs up to date, and provide on-the-spot AI coaching tips.

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Star Rating

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186
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99

RingCentral Reviews

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Profile Name
Star Rating
2280
900
186
67
99
Verified User in Biotechnology
B
Product Manager
Biotechnology
Enterprise (> 1000 emp.)
4/5

RingCentral Events provides a structured virtual venue for large-scale broadcasts, allowing seamless transitions between main sessions and breakout tracks for different audiences. The platform's features, such as the Backstage green room and interactive tools, enhance the overall production experience for global product roadshows.

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JG
Jorge G.
AdministratorEducation ManagementMid-Market (51-1000 emp.)
11/13/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

All Customer Calls and Follow-Ups in One Place—Organized, Time-Saving Support

The best thing I like about RingCentral Contact Center is the ability to have all of my customer calls, conversations, and follow-ups in one place. I love it when I have a few customers I have to deal with at once, as I can see past the interactions and know what each customer needs. It saves time, helps to keep my work organized, and assists in managing my customer support.
Verified User in Staffing and Recruiting
US
Sr. Recruitment Lead
Staffing and Recruiting
Mid-Market (51-1000 emp.)
3.5/5

RingEX offers a reliable call recording feature that is beneficial for confirming details during candidate disputes and for training new recruiters. The call logs help prevent double-calling candidates, although the admin interface can be confusing and support response times are slow.

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HQ Location:
Belmont, CA

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What is RingCentral?

RingCentral, Inc. (NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers.

Details

Year Founded
1999
Ownership
NYSE:RNG