# Sprinklr Service Reviews **Vendor:** Sprinklr **Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Average Rating:** 4.3/5.0 **Total Reviews:** 735 ## About Sprinklr Service Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. ## Sprinklr Service Pros & Cons **What users like:** - Users appreciate the **ease of use** in Sprinklr Service, enhancing customer experience and efficiency in management. (81 reviews) - Users appreciate the **user-friendly interface** of Sprinklr Service, enabling effortless management of social media posts and customer engagement. (64 reviews) - Users value Sprinklr Service for its **comprehensive all-in-one platform** and the professionalism of its skilled support team. (52 reviews) - Users value the **efficiency** of Sprinklr Service, successfully managing multiple channels through a unified agent interface. (47 reviews) - Users value the **exceptional customer support** of Sprinklr Service, highlighting their availability and commitment to enhancing user experience. (37 reviews) - Users find Sprinklr **easy to use** once familiar, benefiting from helpful support and effective scheduling tools. (30 reviews) - Centralization (29 reviews) - Integrations (29 reviews) - Users value the **customizable interface** of Sprinklr Service, enhancing their social media management and reporting efficiency. (29 reviews) - Intuitive (24 reviews) **What users dislike:** - Users find the **complexity** of Sprinklr Service overwhelming, especially those unfamiliar with extensive tools or larger team setups. (29 reviews) - Users find a **steep learning curve** with Sprinklr Service, making onboarding and training time-consuming for new users. (27 reviews) - Users face **missing features** with Sprinklr Service, requiring native posting for certain tasks and disrupting workflows. (26 reviews) - Users often experience **slow loading** times when fetching keywords and creating new cases, impacting efficiency. (23 reviews) - Users find the **steep learning curve** of Sprinklr Service overwhelming, especially for smaller teams or newcomers. (21 reviews) - Time Delays (20 reviews) - Delays (14 reviews) - Users experience **poor customer support** with slow responses, frequent crashes, and issues with AI understanding nuances. (14 reviews) - Users frequently face **software bugs** that hinder functionality, including issues with dark mode and case transfers. (14 reviews) - Time-Consuming (14 reviews) ## Sprinklr Service Reviews ### 1. Streamlines Social Media Management Perfectly **Rating:** 5.0/5.0 stars **Reviewed by:** Waqar A. | ORM, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2023 **What do you like best about Sprinklr Service?** I use Sprinklr Service mainly to handle brand social media on a daily basis. I like how it keeps all social media interactions in one place, making everything easier to manage and respond to. It helps me manage messages, comments, and overall engagement across different platforms without things getting messy. What I like is that everything stays in one place, so it's easier to keep track of conversations and make sure no customer query is missed. It just makes the whole process of managing social media a lot smoother and more organized. It helps me manage a large volume of messages and comments without missing anything, which used to be a challenge earlier. Also, keeping everything in one place saves time and makes handling social media much more organized. **What do you dislike about Sprinklr Service?** Some dashboard and filtering options feel a bit complex at first, so a simpler layout or clearer navigation would make things even smoother. **What problems is Sprinklr Service solving and how is that benefiting you?** I use Sprinklr Service to manage a large volume of social media interactions effortlessly, keeping messages, comments, and engagement organized, ensuring no query is missed, and saving time with everything centralized. ### 2. Sprinklr have greatly enhanced our social campaign performance and ROI. **Rating:** 4.0/5.0 stars **Reviewed by:** Aldo S. | Digital engagement strategist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Sprinklr Service?** Sprinklr is indeed a great solution in harmonizing customer experiences on many channels. We are fond of its powerful social listening tools that enable us to monitor brand mentions and sentiment in real-time and get instant information. Its inbuilt social publishing and social interaction tools imply that we can operate all our social media campaigns through a single dashboard, which will schedule our content and efficiently respond to customers. The customer service interactions are also automated, which directs inquiries to the appropriate team immediately. **What do you dislike about Sprinklr Service?** The primary weakness of Sprinklr is that it is too complex which may introduce a high learning curve to new users. There is too much functionality in the platform that the user interface may occasionally become overwhelming and rather cluttered, and locating specific settings becomes difficult in a short amount of time. The cost structure is also at the higher end which may be an obstacle to smaller organizations wishing to get the full range of capabilities it offers. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr has entirely changed our former disjointed customer engagement strategy. Previously, marketing, care, and analytics teams had different and unlinked tools, which resulted in inconsistent messaging and slow reactions. Today, customer interactions are centralized and all are through Sprinklr. This has significantly enhanced our speed of response, brand voice uniformity and given us a holistic customer overview, which increased satisfaction and efficiency in operations. ### 3. Sprinklr Service Streamlines End-to-End Support with Powerful Agent Copilot Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Imanda I. | Office Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Sprinklr Service?** Sprinklr Service is where we run our end-to-end support workflows and using the new dialogue tree tool within the Agent Copilot to give my team a step-by-step map for solving technical problems. I also use the Model Context Protocol (MCP) to let our AI Copilots to talk directly to our internal databases so they can fetch real-time shipping or billing data for the agent automatically. furthermore, we also utilize the new supervisor audio transfer that let supervisor to hear agent conversation with customer during the support calls, coaching is much more easier because supervisor can hijack and gives guidance to the agent in real-time and solve customer issues. **What do you dislike about Sprinklr Service?** I think Sprinklr Service need to improves the processing delay within the Copilot tools, it is great that the AI can run its own prompt to find answer, but sometimes it adds a 3 to 5 second delay to the chat which can feel like a long time during a live support session with customer. There are also bugs with the copy and paste tools, I accidently copies the formatting code along with the text when copying answer on the Copilot, which makes the message look messy when I paste it to a customer. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service provide a better transition coaching from the supervisor as now they can hear the live conversation between support agents and customer, they can gives a live feedback and feedback on how agents should approach and explain complex issues to the customer. ### 4. With Sprinklr, managing influencer campaigns becomes streamlined and far less chaotic **Rating:** 4.5/5.0 stars **Reviewed by:** Michael K. | Marketing customer service, Renewables & Environment, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Sprinklr Service?** Sprinklr as renowned for its unified platform for social media management. What I like best is the analytics part, which gives a deep insight into campaign performance that was previously difficult to collate. The content calendar feature is a lifesaver too, as it makes planning and scheduling posts across different channels super easy. It’s a game-changer for teams looking to coordinate social work efficiently. **What do you dislike about Sprinklr Service?** One thing that can be said about Sprinklr is that as powerful as it is, it can also feel pretty overwhelming with all of the features it provides. It has a somewhat steep learning curve at first, and sometimes it can be tricky to find the precise setting you want. The downside is also that I found the pricing to be quite high, which could be a hurdle for smaller businesses. **What problems is Sprinklr Service solving and how is that benefiting you?** In many ways, the feature set is so broad (and powerful) that it can Pretty Overwhelmed feel to Sprinklr when you first arrive. And sometimes all that creates this feeling takes a little While to navigate precisely where you want. Inflection points are also a problem- in this instance the cost of Sprinklr is rather high. This could mean it is out of reach for smaller businesses. ### 5. Sprinklr helps us track customer feedback efficiently **Rating:** 4.5/5.0 stars **Reviewed by:** Morgan F. | Customer experience Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Sprinklr Service?** The greatest feature is that all the customer feedback is displayed in one dashboard. I am also able to keep track of the reviews in several channels, and notice the trends without having to change between various systems. Its capabilities allow me to prioritize answers and cope with tasks. This has brought a better organization to my work and has enabled me to respond to customers quicker, and I have been able to maintain engagement on all fronts. **What do you dislike about Sprinklr Service?** The issue with it that irritates me is that Sprinklr may seem somewhat complicated because of all the information and choices there. Reviews can not always be filtered and handled intuitively and may require more time than anticipated. Although it contains a great number of helpful functions, they can be difficult to use. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr is the solution to the issue of fragmented customer reviews on various platforms. I used to visit every site separately and this was time consuming. All reviews can now be seen and answered in a single place which saves time and avoids errors. It enhances my customer-related interaction process and makes my team responsive enough to create a better customer engagement. ### 6. Sprinklr- Global Reach **Rating:** 5.0/5.0 stars **Reviewed by:** Nitin G. | Quality Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Sprinklr Service?** Sprinklr Service stands out for its AI-powered automation and unified platform approach, which allows businesses to manage customer interactions across multiple channels in one place. I especially like how it integrates social media, messaging apps, and customer support into a single dashboard, making it easier to track and respond to customer needs in real time. Additionally, its advanced analytics and reporting tools help businesses gain deeper insights into customer behavior and improve decision-making. **What do you dislike about Sprinklr Service?** Sprinklr Service could improve its user experience, as the platform can feel complex and overwhelming, especially for new users. Simplifying the interface and making navigation more intuitive would make it easier to adopt. Additionally, faster onboarding with clearer tutorials or guided workflows would help users understand and utilize its full capabilities more effectively. Improving response times in customer support and optimizing system performance for smoother operation would also enhance the overall experience. **What problems is Sprinklr Service solving and how is that benefiting you?** We can easily access the customer interactions and knowledge-base. Widgets are editable according to our needs. ### 7. Sprinklr Service Removes Language Barriers and Empowers Global Support Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge M. | Senior security analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Sprinklr Service?** I believe Sprinklr Service is the top customer service management platform because they manage to removes the language barrier for our global team. If a customer writes to us in a language that our support agent doesn't speak, the AI automatically translates our internal help articles into the agent's language. This means any agent can help any customer without needing to use separate translation website or apps, makes the team much more confident. **What do you dislike about Sprinklr Service?** Setting up Sprinklr Service is complex, especially for the call reroutes that is still very hard to learn. I wish there was a simpler drag-and-drop way to change how our calls are routed without needing a technical expert to assist. **What problems is Sprinklr Service solving and how is that benefiting you?** With Sprinklr Service, it is faster to transfer call for idle agents, our customer spend much less time waiting on hold while we try to find someone to take their call. ### 8. Omnichannel Powerful for Customer Service with Sprinklr **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed I. | Developer, System admin, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Sprinklr Service?** What I like best about Sprinklr Service is unified platform for customer service across all digital channels. It gives agents and supervisors a 360° view of the customer, combines AI-driven insights with real-time engagement, and makes it easier to deliver consistent, personalized support at scale. and the easiness of use **What do you dislike about Sprinklr Service?** some workflows require multiple steps to complete simple tasks, and performance can occasionally be slow when handling large volumes of data. and some times it needs the MS involvement. **What problems is Sprinklr Service solving and how is that benefiting you?** the problems of managing customer service across many digital channels by bringing everything into one unified platform. Instead of switching between tools, it centralizes conversations, customer history, and performance data in a single view. This benefits me by saving time, improving agent efficiency, and enabling faster, more consistent responses. ### 9. Versatile Platform with Customizable Capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Anabella S. | Global Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** I love that Sprinklr Service consolidates everything onto one platform, allowing us to do much more than just community management. It's been fantastic to personalize it according to our needs with adhoc categories for products, customer journeys, locations, and more. Additionally, I find the Listening Sources and Supervisor Console to be very useful. **What do you dislike about Sprinklr Service?** Well, it can be hard to understand if you're not familiar with the platform **What problems is Sprinklr Service solving and how is that benefiting you?** I like having everything in one platform and personalizing it to our needs with custom categories. I appreciate that I can do more than community management in one place. ### 10. Streamlined Client Engagement Across Social Media **Rating:** 5.0/5.0 stars **Reviewed by:** Gessica C. **Reviewed Date:** January 22, 2026 **What do you like best about Sprinklr Service?** I like how Sprinklr Service lets me engage directly with clients across all social media platforms and helps me manage my agents in one place. I find it really useful that all the information I need is gathered in one place, making it easy to tag and get detailed info from client's conversations. The filters are great because they help reduce spam and noise, allowing the team to focus where it's needed. It also simplifies sharing information and engaging quickly on all social channels. Plus, Sprinklr Service helps me understand my clients better, which is crucial for improving my strategy and content. **What do you dislike about Sprinklr Service?** The care console and chatbot could be more user-friendly. **What problems is Sprinklr Service solving and how is that benefiting you?** I engage directly with clients on all social media and manage agents in one place. It helps share info, engage and respond quickly, filters spam, and redirects focus. I understand clients better and improve my strategy and content. ### 11. Greate to use with a few hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Sprinklr Service?** Easy daily use for reportings and data analysis, once everything is set up. Lots of different ways and features to get to into deep data analysis. Easy way to publish and plan content daily to the Social Media channels. Fast customer support that helps to understand and optimize the large number of features within the tool. **What do you dislike about Sprinklr Service?** The number of custom metrics needed to fully round up reports or to get specific KPIs that aren't exactly given due to API limitations or not available at all. Sometimes features are not as intuitive as expected and need a lot of time getting used to them. **What problems is Sprinklr Service solving and how is that benefiting you?** Easy to access data from all plattforms to review. ### 12. Robust, Intuitive Hub for Managing Customer Engagements Across Social Channels **Rating:** 5.0/5.0 stars **Reviewed by:** Zaria S. | Social Media Specialist and Blogger, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Sprinklr Service?** Sprinklr’s Care Console is central to my daily workflow, serving as a robust and dependable hub for managing customer engagements. Its intuitive interface streamlines the review and response process, allowing me to maintain high-quality interactions across multiple social channels with significant ease. **What do you dislike about Sprinklr Service?** Connected accounts may experience intermittent connectivity issues, which can cause temporary disruptions to your workflow. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr takes the noise out of social media management. It simplifies cross-channel monitoring so we never miss a trend, while its automated workflows ensure our support team stays fast, focused, and effective. ### 13. Powerful Omnichannel Platform Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Rouf R. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Sprinklr Service?** The ability to bring all customer interactions into a unified omnichannel platform making it easier for teams to manage conversations at scale while maintaining consistency and quality across channels. The AI-driven insights, automation, and robust reporting help improve response times, agent productivity, and overall CX. **What do you dislike about Sprinklr Service?** Nothing I can think of so far but visually speaking we can enhance the illustrations / chart types further. **What problems is Sprinklr Service solving and how is that benefiting you?** It solves the challenge of managing high volumes of customer interactions across multiple channels by bringing everything into a single, unified platform thus eliminating silos between teams, improves visibility into customer conversations, and ensures faster, more consistent responses. ### 14. Unified Customer Engagement Through a Single Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Sprinklr Service?** Sprinklr Service helps streamline day‑to‑day operations by centralizing case management, reducing manual work, and improving visibility into customer interactions across teams. **What do you dislike about Sprinklr Service?** While Sprinklr Service is a powerful and flexible platform, certain areas—particularly dashboard creation and advanced reporting—can present a learning curve. Improving usability through more intuitive configuration tools and additional out‑of‑the‑box templates would enhance the self‑service experience. That said, Sprinklr’s support team has consistently been responsive, knowledgeable, and effective in helping navigate these complexities. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr allows us to respond to customers in one place instead of logging into all the different channels. This saves a lot of time and allows for easier reporting. ### 15. Powerful Omnichannel Capabilities, But Requires Expertise **Rating:** 4.0/5.0 stars **Reviewed by:** Hemanth B. | Senior Analyst- Finance, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Sprinklr Service?** I like Sprinklr Service for its true omnichannel support, which brings every interaction, whether it's a tweet, email, WhatsApp message, or phone call, into one unified timeline. This means agents don't have to dig through separate systems or ask customers to repeat themselves—everything is there at a glance. I also value the AI-powered agent assistance as it helps in managing customer queries efficiently. Additionally, the customer convenience is fantastic since customers can reach out on the platform they prefer—be it social media, messaging apps, email, or voice—and still get a seamless experience. **What do you dislike about Sprinklr Service?** The platform is powerful, but that also makes it complex. Initial setup, integration, and customization can take time and require expertise. Sprinklr is a premium solution, and smaller organizations may find the pricing steep compared to lighter alternatives. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service helps us unify customer support, solving inconsistent experiences, slow responses, and high agent workload. It offers true omnichannel support with AI-powered assistance, allowing seamless interaction across platforms like social media and messaging apps, providing customer convenience and a unified timeline for agents. ### 16. Highly Customizable and Effective Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Warren A. **Reviewed Date:** December 14, 2025 **What do you like best about Sprinklr Service?** I currently lead a team of 15 people who chat with customers via the Sprinklr platform. It allows us to speak with customers via a new method, it has great reporting built-in to the backend and is customizable to our business needs. I enjoy the functionality of the Sprinklr Service page, the customization is the greatest feature in my opinion. We are able to build our reports directly around metrics that are important for our wider business. This allows us to drive engagement between our team members and our customers in a more refined way. I believe the initial setup was smooth, and I highly rate its functionality and the ability to handle chats from multiple online sources via one system. **What do you dislike about Sprinklr Service?** Sometimes because of the amount of customization available, it can be overwhelming at times. Possibly a clearer way to navigate the different options available. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service allows us to chat with customers via multiple online sources. It offers great built-in reporting and customization around metrics important for our business, driving team and customer engagement in a refined way. ### 17. Basic, Intuitive UI with Features Right Where You Need Them **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek P. | Assistent Manager Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Sprinklr Service?** The product UI is very basic and easy to understand. All the services and features are placed in the right spots, so you don’t have to go searching around or jump between different sections to find what you need. **What do you dislike about Sprinklr Service?** The only thing I dislike about Sprinklr is its multi-login system. It should allow us to log in from multiple accounts. **What problems is Sprinklr Service solving and how is that benefiting you?** Currently, it’s helping us manage our customer ticket system and even supports our quality parameters. ### 18. One of the greatest social tool !! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashutosh C. | Senior developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2023 **What do you like best about Sprinklr Service?** I like that sprinklr keep adding new updates which make it more simple to use... The auto save option is very helpful because my work never gets lost. Dark mode and notifications help me when I work night time... Also the team chat and support is handy for quick help. Overall it save my time and make work smooth!! **What do you dislike about Sprinklr Service?** Sometimes sprinklr feel little heavy and slow when many tabs open. Price is also bit high for small teams like us. Support take time to respond which can be improved..I wish the platform open links in same window instead of new tab. If these small things fix it will be perfect.. **What problems is Sprinklr Service solving and how is that benefiting you?** It is helping to make my work easy and helps me to multitask. The background team of sprinklr has made the software so strong that it works smooth and lag free on just one click. Adding photos, videos, documents & links feature with the response to the customer helps to give an overview problem solving solution to the customer in one go. The "Add phrase" feature helps to give new responses to the customer with grammatical auto correction. This helps to provide variety of responses making it look less robotic and more human. Scheduling a post is another helpful feature that makes my work organized and can plan things out. Sprinklr can be used in our smartphones that enables use to go mobile and keep the work continuity and smooth. ### 19. SPRINKLR!!! is the best in the business **Rating:** 5.0/5.0 stars **Reviewed by:** Usman A. | Online Reputation Management (ORM) Level 3, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Sprinklr Service?** “I like that Sprinklr Service keeps getting better. Now it’s even easier to reply to customers quickly, and I can see all their messages in one place without switching apps.” **What do you dislike about Sprinklr Service?** “Sprinklr Service can improve by being easier to use and faster, without freezing. It would also help if it was more affordable and had simpler options to customize for different needs.” **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr tabs help us to organise the cases well in our bucket. Notification tab make it easier to keep our previous cases in check. the pop up sound of the notification tab is really helpful. Master Agent Productivity Tab help us to keep a tab on our agents productivity and their performance. Dashboard feature help in terms of going through the cases which yet to be assigned. AUX feature is very smooth and easy to use for switching between Available, Training and breaks. Dark Mode feature is extremely helpful while working at night. Sprinklr is a multi-featured tool and the features are alligned in such a way that it is user friendly and easy to learn and access. ### 20. Value for Money **Rating:** 4.5/5.0 stars **Reviewed by:** GURDEEP S. | Assistant Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** Usage of audit checksheet has incorporated which is really good and great, even the agent assignment has improved alot **What do you dislike about Sprinklr Service?** It still gets logged out need to add multi login option to help us better **What problems is Sprinklr Service solving and how is that benefiting you?** Chat bot and contact center ### 21. AI Automation and Built-In Quality Checks That Strengthen Customer Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Gurdeep S. | Operation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Sprinklr Service?** Its newly created AI automation and the new inbuilt quality check sheet are a great addition. Additionally It helps us to create proper customer base and effective review system **What do you dislike about Sprinklr Service?** You can only log in once, and that’s the only drawback it has. Multiple login should be allowed **What problems is Sprinklr Service solving and how is that benefiting you?** I use it to manage customer tickets and queries, maintain the customer base, and handle the quality check sheet. ### 22. Easy to Use, Quick to Implement, and Packed with Features **Rating:** 4.5/5.0 stars **Reviewed by:** Mahmoud A. | Senior Projects Manager, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Sprinklr Service?** Ease of use, ease of implementation, number of features, and ease of integration. **What do you dislike about Sprinklr Service?** Nothing to report so far, since I’ve only just started using it. **What problems is Sprinklr Service solving and how is that benefiting you?** It helped me bring all CX-related cases together in a single platform, with a lot of customization flexibility, and, last but not least, it’s supported by an amazing AI. ### 23. Creation to publication and response **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** I like that it is an all encompassing platform, we utilise it for our production, publishing and community response which i find really helpful to not have to jump around. **What do you dislike about Sprinklr Service?** The customer service can be a bit over complicated **What problems is Sprinklr Service solving and how is that benefiting you?** The ability to post to multiple platforms. I love that we can now do collaborator post now :) ability to review the data across a campaign is helpful ### 24. Unfied platform to manage customers, employees and data **Rating:** 5.0/5.0 stars **Reviewed by:** Swapnil M. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2023 **What do you like best about Sprinklr Service?** Sprinklr is user friendly and good to use **What do you dislike about Sprinklr Service?** While Sprinklr Service is often called the "Salesforce of social media" because of its sheer power and reach, it’s far from perfect. Beyond the slowness/latency you mentioned—which is a common gripe due to the massive amount of data it processes—there are several recurring "pain points" that users and industry experts highlight for improvemen **What problems is Sprinklr Service solving and how is that benefiting you?** It actually helping us to use one single platform instead of so many at one given time, Its easy , fast and time saving. ### 25. Unifies Customer Interactions Seamlessly Across Channels **Rating:** 5.0/5.0 stars **Reviewed by:** YAHYA A. | SR. Service desk analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 25, 2025 **What do you like best about Sprinklr Service?** What I like best about Sprinklr Service is its ability to unify customer interactions across multiple channels into one platform, Plus, its scalability and integration capabilities make it ideal for managing complex enterprise needs. **What do you dislike about Sprinklr Service?** some advanced configurations can be complex, which might slow down adoption for new users. However, once the learning curve is overcome, the benefits are significant **What problems is Sprinklr Service solving and how is that benefiting you?** Fragmented Communication Channels Lack of Real-Time Insights Manual Processes and Delays ### 26. Efficient Community Management, Some Clunkiness **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Sprinklr Service?** I like that Sprinklr Service does lots of things for me, and that it puts all community management into one space. I don't have to log into separate social platforms to do things - it is more efficient this way. **What do you dislike about Sprinklr Service?** It can be clunky at times, and the initial setup was a bit tricky and took a while. I also wish there were more situations where it automatically carries out tasks for me. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service helps me manage large amounts of customer engagement by putting all community management in one space, making it more efficient as I don't have to log into separate social platforms. ### 27. Efficiency and Customization, but UI to Improve **Rating:** 5.0/5.0 stars **Reviewed by:** Domenico P. | Digital Analytics and Performance Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Sprinklr Service?** I like the ability to customize reports according to business needs. It is useful because I can adjust different reports according to internal requests and needs, meeting all demands. Additionally, I found the initial installation of Sprinklr Service very simple. **What do you dislike about Sprinklr Service?** In my opinion, the graphical interface could be improved and made more user-friendly, and many aspects could be simplified because, as of today, its use is a bit more complex. And I think artificial intelligence could also help us in setting up some reports and making the user experience on the platform much smoother and simpler. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service helps me identify interesting trends, analyze the organic performance of the brand's content, and do benchmarking. I also find the ability to customize reports to meet all the internal needs of the company useful. ### 28. A game changer in social customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie K. | Social Media Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Sprinklr Service?** Sprinklr helps streamline our customer experience management across our various social and app review channels. We've been able to engage with customers, manage inquiries and resolve issues in real time. The community management and reporting features are best in class. **What do you dislike about Sprinklr Service?** The interface could be a bit more user-friendly/customisable as there are so many features which may be a barrier to novice users. **What problems is Sprinklr Service solving and how is that benefiting you?** A unified social customer service experience. ### 29. Streamlining Multichannel Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Luis Felippe R. | customer support, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Sprinklr Service?** Sprinklr’s Customer Service platform stands out for its ease of use, allowing teams to quickly navigate and manage customer interactions without a steep learning curve. The ease of implementation is impressive, with a streamlined setup process that gets businesses up and running efficiently. Their customer support team is responsive and knowledgeable, providing timely assistance whenever needed, which makes a big difference in day-to-day operations. Given the platform’s robustness, I find myself using it frequently throughout the day to handle inquiries across multiple channels. Sprinklr offers a rich number of features, covering everything from AI-powered automation to detailed analytics, which empowers service teams to deliver exceptional support. Additionally, the ease of integration with other tools and platforms ensures that it fits smoothly into existing workflows without disruption. Overall, Sprinklr is a reliable and comprehensive customer service solution that balances powerful capabilities with user-friendly design. **What do you dislike about Sprinklr Service?** One downside is that the platform can sometimes feel overwhelming due to its extensive features, especially for smaller teams or those new to such comprehensive tools, which may require additional training to fully leverage all capabilities. **What problems is Sprinklr Service solving and how is that benefiting you?** Handling customer inquiries scattered across social media, email, chat, messaging apps, and more ### 30. Unified Customer Service Platform That Streamlines Engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Omar H. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2025 **What do you like best about Sprinklr Service?** It brings together all aspects of customer service and engagement by integrating its different modules. **What do you dislike about Sprinklr Service?** It can be quite challenging to get used to, and there are occasional bugs in the backend that can be frustrating. **What problems is Sprinklr Service solving and how is that benefiting you?** By bringing together all interactions between a customer and a business into a single platform, the customer experience becomes unified. This approach allows us to lower costs by eliminating the need for separate teams to manage each platform where customers might engage with the business. ### 31. Efficient Workflow and Intuitive Tools, with Minor Platform Limitations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Sprinklr Service?** What we like best about Sprinklr Service is the ease and efficiency it brings to our workflow. The editorial calendar makes planning content seamless, and the social scheduling tools are intuitive and reliable. It helps us stay organized, collaborate across teams, and execute campaigns with confidence. **What do you dislike about Sprinklr Service?** One challenge we’ve encountered with Sprinklr Service is that some platforms still require native posting for certain features or formats. While Sprinklr covers a lot, there are occasional limitations that mean we have to leave the platform to complete a task. It’s a small inconvenience, but it can disrupt workflow efficiency. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service helps us solve several key challenges in social media management. It centralizes our content planning, publishing, and engagement tools into one platform, which reduces the need to juggle multiple systems. That saves us time and minimizes errors. The ability to schedule posts across channels, monitor performance, and respond to customer interactions all in one place has made our workflow more efficient and collaborative. It’s especially helpful for staying organized during high-volume campaigns and seasonal pushes. ### 32. Still easy to use but has some bugs **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly M. | Social Media Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Sprinklr Service?** My response is still the same but also it’s a plus being able to select categories to clear any heavy queues **What do you dislike about Sprinklr Service?** Customer service is non-responsive which can lead to more issues is resolutions are delayed **What problems is Sprinklr Service solving and how is that benefiting you?** It solves the issue of having to bounce back and forth between several platforms and since everything is now integrated into one program, it is so easy to use. ### 33. Effortless Use with Minor Connectivity Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Mostafa H. **Reviewed Date:** December 13, 2025 **What do you like best about Sprinklr Service?** I find Sprinklr Service to be smooth and fast, which is really important in a call center environment. It's also easy to access and easy to use, making it convenient for my daily tasks. I also appreciate that the initial setup was straightforward and easy, which meant that everyone could use it without any hassle. Overall, I'm really satisfied with Sprinklr Service. **What do you dislike about Sprinklr Service?** I experience connection issues sometimes with Sprinklr Service. During calls, the voice can go silent and the system gets stuck, which means we can't reach customers. This is a problem that needs improvement. **What problems is Sprinklr Service solving and how is that benefiting you?** The product addresses call center needs by assisting in answering customer inquiries though it faces occasional connection issues, with calls sometimes becoming silent. ### 34. Sprinklr offers a wide range of features, but can often be a bit overwhelming in places. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media **Reviewed Date:** April 06, 2026 **What do you like best about Sprinklr Service?** Sprinklr offers a wide range of features and combines many different areas into a single tool. **What do you dislike about Sprinklr Service?** Example: A metric has a different name in Data Source A than in Data Source B. Many functions are overloaded and poorly organised. This makes it difficult to keep track of things. The UI is, in some respects, outdated and confusing. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr makes the workflow between marketing and customer service easier. In some cases, monitoring and community management can be handled more effectively via Sprinklr than through the platforms themselves. However, there are limitations, as not all features are available through the tool. ### 35. Powerful, All-in-One Platform for Social Customer Service Management **Rating:** 4.5/5.0 stars **Reviewed by:** Shruti D. | HR / People's Team, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Sprinklr Service?** Sprinklr Service gives us a unified workspace to track and resolve customer queries across all social channels. I love how its automation, like AI case routing, sentiment analysis, and quick replies..saves time and boosts efficiency. Plus, the CRM integrations and reporting dashboards make it easy to monitor team performance and customer satisfaction. It’s helped us deliver faster, more consistent, and scalable support. **What do you dislike about Sprinklr Service?** The interface is feature-packed but not always intuitive, so onboarding takes time. Setting up automation rules or workflows often requires technical support, and even small configuration changes can feel complex. We’ve also experienced occasional delays in social data syncs, which can slow down real-time customer escalations. Lastly, the licensing and pricing model can be expensive for smaller teams. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr helps us handle a high volume of social media messages and escalations without dropping the ball. Before, we were jumping between platforms, which led to slow replies and some messages slipping through the cracks. Now, everything’s in one place, we can easily track conversations, assign urgent cases, and respond faster. The automation features take a lot of manual work off our plate, and the reporting tools help us understand how we’re doing and how customers feel. ### 36. Sprinklr makes managing reviews and comments easier with useful analytics. **Rating:** 5.0/5.0 stars **Reviewed by:** Sonali V. | Social Engagement Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Sprinklr Service?** I like that Sprinklr combines all platforms in one place, making daily engagement easy and efficient. It has a wide range of features and strong integration options, which save time and reduce manual work. Once you get used to it, the workflow feels smooth, and the analytics provide clear insights to improve responses. **What do you dislike about Sprinklr Service?** Sprinklr offers powerful features and great integration with multiple platforms, which I use daily. However, the interface isn’t very intuitive, and it takes time to learn and implement. Customer support is helpful, but I wish the platform were simpler to navigate, with fewer steps for basic actions. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr helps manage all customer reviews, comments, and messages from different platforms in one place, saving time and effort. It improves response speed, ensures no query is missed, and provides analytics that help track performance and engagement trends. This centralized approach makes handling large volumes of interactions much more efficient. ### 37. Sprinklr service **Rating:** 5.0/5.0 stars **Reviewed by:** Ayush T. | Social and Engagement Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Sprinklr Service?** What I like best about Sprinklr Service is its unified platform. It brings together customer interactions from multiple channels—social media, email, chat, and more—into one place, which makes responding quickly and consistently much easier. The automation and AI-powered suggestions also help boost productivity and ensure accurate responses, especially when managing a high volume of tickets. Plus, the reporting and analytics tools give great insights into team performance and customer satisfaction **What do you dislike about Sprinklr Service?** “While Sprinklr Service offers a robust and unified platform, there are times when the interface can feel a bit overwhelming, especially for new users. Some actions take a few more clicks than expected, and the system can occasionally lag when handling a large volume of cases. However, with time and proper training, these issues become manageable, and the overall functionality still outweighs the drawbacks **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service helps solve the challenge of managing customer interactions across multiple channels by consolidating them into one unified platform. This streamlines workflows, reduces response time, and ensures consistency in communication. For me, it means I can handle a higher volume of customer queries more efficiently, with better tracking and automation, ultimately improving customer satisfaction and making my day-to-day work much more organized. ### 38. Reliable social support management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rohan Kumar S. | Social & Engagement Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Sprinklr Service?** Sprinklr Service is quite user-friendly and easy to navigate once you're familiar with the setup. It’s simple to track, manage, and respond to social support cases across multiple platforms from a single dashboard. The case routing and reporting features are very helpful, and the integration with other Adobe tools and external platforms works smoothly. Frequent reporting and easy customization options make it efficient for day-to-day operations. Implementation was also straightforward, and the support team is responsive when assistance is needed. **What do you dislike about Sprinklr Service?** While it covers most essential functions well, the AI-based features like suggested responses and sentiment detection still need improvement, as they often feel generic and miss context. The spam filter could also be better, a lot of irrelevant or junk cases still get through, which adds to case queues unnecessarily. Additionally, the system can lag with higher case volumes and sometimes requires clearing a full day’s browser history to fix performance issues. Though the platform offers a good range of features, some could be simplified for frequent users. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service helps centralize and manage customer support cases from multiple social media platforms in one place. This saves time, improves response tracking, and ensures no customer query gets missed. The reporting tools help monitor team performance, track KPIs like SLA and CSAT, and identify areas for improvement. It’s made social support management much more organized and efficient for our daily operations ### 39. Sprinklr service streamlines multi-channel customer support in one place **Rating:** 4.0/5.0 stars **Reviewed by:** Claire L. | Marketing Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Sprinklr Service?** What I like most about Sprinklr Service is its ability to manage all customer interactions across multiple channels in one platform, making support more efficient and organized. **What do you dislike about Sprinklr Service?** What is least suitable about Sprinklr Service is that the platform can feel complex and requires some time to fully learn and configure. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service centralizes customer conversations across channels, helping teams respond faster and manage support more efficiently. ### 40. Sprinklr is a Powerful Platform for Metrics Management **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas C. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Highly Customizable: Sprinklr offers extensive customization options, allowing me to tailor metrics and dashboards exactly to my team's needs. Real-Time Data Access: I can access up-to-date data instantly, which is crucial for monitoring team performance and making informed decisions. Strong for Business Analytics: The platform excels in supporting business analysts, especially for managing team metrics and driving platform improvements. **What do you dislike about Sprinklr Service?** Resource Intensive: The system can be quite heavy and requires significant processing power to run smoothly, which can slow down work on less powerful machines. Complex Business Rules: Some of the business rule configurations are complicated and not very intuitive, making them challenging to manage and understand. **What problems is Sprinklr Service solving and how is that benefiting you?** Problems Solved: Centralizing Data Access: It brings all the team’s performance metrics and customer interactions into one place, eliminating the need to juggle multiple tools or data sources. Real-Time Insights: I no longer have to wait for end-of-day or weekly reports. Sprinklr provides real-time data, so I can monitor performance and spot issues as they happen. Customization: The platform allows me to create and adjust metrics, dashboards, and reports to fit my team’s unique needs. Process Automation: It streamlines repetitive tasks and automates workflows, helping the team focus on more strategic work instead of manual data collection or reporting. How This Benefits Me: Faster Decision-Making: With up-to-date information always available, I can make informed decisions quickly and respond to changes or problems as soon as they arise. Greater Efficiency: Centralized data and automated processes save me time, reduce errors, and let me focus on analysis and improvements rather than administrative work. Improved Team Performance: By tracking custom metrics and visualizing trends, I can identify areas for improvement and help the team achieve better results. Flexibility: The high level of customization means I can adapt the platform as our business needs evolve, ensuring we always get relevant insights. ### 41. Sprinklr has made content scheduling efficient, and hassle free **Rating:** 5.0/5.0 stars **Reviewed by:** Sariah R. | Marketing and Resident Experience Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** I love that sprinklr suggest scheduling hours that may bring the most engagement. This insight is helpful in strategically planning out when to make post that our prospects will see! Sprinklr is easy to use, navigate and learn even when they have new updates. Very beginner and user friendly software. There are many useful features to help with engagement analysis, visual processing, scheduling .And dashboards that allow you to make folders for content batching, easy to share amongst teams. **What do you dislike about Sprinklr Service?** Instagram Story uploads can be challenging to post with the correct sizing. Getting acclimated with sizing and how sprinklr post on different platforms makes it easier to edit or create post before uploading to sprinklr. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr aids in keeping track of client conversations and social media marketing. Sprinkler helps to make scheduling content easier without the weight of utilizing multiple platforms at once, but combines it into one application platform to manage many social media platform at once. ### 42. Sprinklr is a All-in-One Platform **Rating:** 4.0/5.0 stars **Reviewed by:** J F. | Chief Operations Officer/General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** *All-in-One Platform Combines social media management, social listening, customer service (CRM/ticketing), paid media, and analytics in a single dashboard. Great for large brands needing omnichannel visibility and control. *Powerful Listening & Analytics Tools Real-time social listening across major platforms (Facebook, Instagram, X/Twitter, Reddit, forums, blogs, etc.). Strong customizable dashboards and exportable reports. *Scalability Built for large enterprises with multi-region, multi-brand, and multilingual teams. Handles thousands of inbound messages and customer touchpoints per day with automation features like auto-routing and workflow triggers. **What do you dislike about Sprinklr Service?** *Steepish Learning Curve Complex UI and overwhelming functionality can be hard to navigate for new users. Requires training and onboarding to unlock full value. *It's not cheap Pricing is custom and enterprise-level — not cost-effective for small or mid-sized businesses. Add-ons (analytics modules, listening, care integrations) can stack up quickly. *Occasional Bugs & Performance Issues Some users have cited interface lag, reporting errors, or publishing glitches — especially with high-volume accounts. Limited Platform Flexibility for Paid Ads While it supports paid social, Sprinklr’s advertising module isn’t as user-friendly or robust as dedicated ad platforms (like Meta Ads Manager or Google Ads UI). **What problems is Sprinklr Service solving and how is that benefiting you?** I can post to all our socials at once. It will also let me know if i am using wording or music that is copyrighted. ### 43. Organized and beginner user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Brianna J. | Junior Affairs Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Sprinklr Service is easy for users because of its neat layout. I don't feel overwhelmed by the amount of buttons and settings available to me. It is easy to navigate between cases and the dark mode feature is a great way to give your eyes a break. **What do you dislike about Sprinklr Service?** The notifications pop up over the bar listing case options like 'Apply Case Macro' as well as the bar where you set your availability. This can be distracting when multiple cases are getting approved or rejected back to back. Of course there is the option to turn of notifications but then you aren't able to see ahead of time if a canned response has been rejected. I also think that the order of how the cases come in could be clearer or more organized. When your case is awaiting a response it can get bounced to another customer agent and vice versa. It should just come back to you regardless of whether or not you already have 7 cases or have put yourself to unavailable or break. This feature could use some refinement. Solving these issues would make working flow better between all agents and approvers. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service allows us to respond to inquiries in real time and deliver great customer service to travelers by answering their questions and listening to their concerns. ### 44. Helpful tool for managing customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Vipin N. | Account Director, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** It helps make support work easier. The case management is smooth: automatically create or link cases quickly for different channels. The supervisor console is also helpful, as it shows team activity on one screen. The rule engine saves time by handling repeated tasks on its own. Reporting and analytics are also good for tracking how we are doing and where we can improve. **What do you dislike about Sprinklr Service?** Sometimes it feels a bit slow, especially when loading large reports or switching between screens, few features take time to learn in the beginning. Also, some settings are not very easy to find and need extra clicks which could be simplified with user friendly UI **What problems is Sprinklr Service solving and how is that benefiting you?** We use it to reply to customer questions on social media. It helps us respond faster, track all cases in one place, and not miss any messages. It also saves time with automation and helps managers see team performance and take actions in real time. ### 45. Streamlined Customer Communication with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Alexandra Z. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Sprinklr Service is incredibly efficient when it comes to organizing and managing interactions across platforms. We especially appreciate how it consolidates messages, comments, and mentions from different social media channels into one intuitive interface. This makes our team’s response time faster and keeps us aligned across departments. The layout is user-friendly, and the tagging and filtering system helps prioritize what matters most. **What do you dislike about Sprinklr Service?** The automatic translation feature could use a serious upgrade—it often delivers clunky or inaccurate translations, which slows down our workflow and sometimes requires manual correction. In a multilingual market like ours, that’s a real drawback. We’d also love to see improved customization for response templates and slightly more flexibility in the user interface for teams with complex workflows. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service solves the operational headache of managing customer interactions across multiple Facebook Pages, all while maintaining a unified brand voice. Even though we handle several Pages, the tone of voice and communication style needs to stay consistent — and Sprinklr makes that not only possible, but seamless. It centralizes all messages and comments in one place, which helps us respond quickly and accurately without logging into each Page separately. We can easily assign conversations, track what’s been answered, and ensure that every reply feels cohesive, timely, and on-brand. The result? Better workflow, faster response times, and a consistent experience for users — no matter which Page they contact. ### 46. Sprinklr is comprehensive, strong platform coverage, real-time tracking, and customizable dashboards **Rating:** 4.0/5.0 stars **Reviewed by:** Kiran B. | Senior Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** What I like best about Sprinklr is its customizable dashboards and intuitive listening interface, which allow for easy tracking of brand mentions, sentiment, and trends across platforms. The flexibility to tailor views by metric, keyword, or channel makes it easy to focus on essentials, whether you're tracking a campaign, tracking issues, or analyzing audience sentiment **What do you dislike about Sprinklr Service?** One key drawback of Sprinklr Service is the API restrictions on data fetching, which can limit the depth or volume of historical data accessible, especially across certain social platforms. Additionally, the same query may yield different results at different times, as platform APIs refresh or update their data pools, leading to inconsistencies in trend analysis or tracking. This makes it challenging to ensure data stability and repeatability over time, particularly for long-term studies or post-campaign evaluations **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr is helping us analyze audience engagement across shows, characters, and related products by consolidating conversations from multiple platforms into one unified dashboard. It provides real-time sentiment analysis, allowing us to track how viewers feel about specific storylines, cast members, or episodes as they air. Additionally, the platform offers valuable user insights — such as demographics, trending topics, and influencer mentions — which help guide content strategy, marketing decisions, and talent positioning. With Sprinklr, we’re able to react quickly to audience feedback, identify emerging trends, and make data-driven decisions that enhance overall viewer experience and brand performance ### 47. Customizable Yet Complex for Average Users **Rating:** 4.0/5.0 stars **Reviewed by:** Sidra K. **Reviewed Date:** December 29, 2025 **What do you like best about Sprinklr Service?** I like the customization available in Sprinklr Service. It gives me a highly customized way to define my workflows based on my team's requirements and use cases. This flexibility helps solve problems effectively. I also appreciate the clean workflows that make managing tasks smoother. **What do you dislike about Sprinklr Service?** Because of the customization, it does become a bit complex for an average user. Some form of impact report based on how certain changes will impact, something in simpler terms. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service assigns cases based on accounts, prioritizes messages, ensures SLA adherence, and offers customizable workflows tailored to our team's requirements, solving specific problems in community management. ### 48. Sprinklr's user-friendly UI simplifies navigation and query handling, updating data quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Mohit G. | Community and Social Strategist, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** The best feature of Sprinklr is its reporting capabilities. I have been using Sprinklr for many years, starting with our user feedback platform, feedback.photoshop.com, which was also on Sprinklr. I loved using its report suite to quickly gather important insights. Now, I utilize multiple dashboards for social listening and community health, and I find it very easy to customize and adjust the widgets as needed. **What do you dislike about Sprinklr Service?** When we receive queries from various social platforms, a lot of noise is generated that doesn't require an agent's attention. If Sprinklr could improve its AI capabilities to more efficiently detect and filter out such noise, and make the training process easier, it would greatly enhance our workflow. **What problems is Sprinklr Service solving and how is that benefiting you?** I think gathering insights is the deal breaker here ### 49. Streamlined Case History, but Searching all Cases needs to be improved **Rating:** 3.0/5.0 stars **Reviewed by:** Stephanie P. | Customer Service Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Sprinklr Service?** Once the customer’s information has been entered, it provides a streamlined history of cases for each individual profile. **What do you dislike about Sprinklr Service?** If I don’t have access to the case number, I can’t look up the customer’s account number to locate the case. I also cannot access my personal case history. **What problems is Sprinklr Service solving and how is that benefiting you?** Communicating with customers that need assistance. ### 50. Review of Sprinklr used by MJN **Rating:** 3.5/5.0 stars **Reviewed by:** Sebastian B. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Sprinklr Service?** The tool is highly effective for managing social media posts. We are utilizing it extensively alongside Salesforce Service Cloud, with which we have developed a custom integration. We are also seeking a roadmap for onboarding new social platforms. Our account managers are doing their best to address day-to-day challenges. The tool is easy to use. **What do you dislike about Sprinklr Service?** I find the collaboration with Sprinklr in the matter of the Success Plan disappointing; in my view, it is essentially nonexistent. After several changes in management, we finally have one stable manager. However, apart from handling tickets, he has not provided any additional value. **What problems is Sprinklr Service solving and how is that benefiting you?** Most task which are being solved by Sprinklr Service are problems with itnegration between Salesforce Service Cloud and Sprinklr. ## Sprinklr Service Discussions - [Does anyone have experience with Sprinklr sentiment analysis](https://www.g2.com/discussions/does-anyone-have-experience-with-sprinklr-sentiment-analysis) - 1 comment, 1 upvote - [View Sprinklr Service pricing details and edition comparison](https://www.g2.com/products/sprinklr-service/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+05%3A37%3A03+-0500&secure%5Bsession_id%5D=8133b964-76d8-4623-a619-10196863b073&secure%5Btoken%5D=7ffee6e645a458b6eeab8393f8a64d0eb80d02485dab76df02454e5a8be16e42&format=llm_user) ## Sprinklr Service Integrations - [Accutics](https://www.g2.com/products/accutics/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - 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[Oracle EBS CRM](https://www.g2.com/products/oracle-ebs-crm/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - [X (Twitter)](https://www.g2.com/products/x-twitter/reviews) - [Zendesk Sunshine](https://www.g2.com/products/zendesk-sunshine/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Sprinklr Service Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Generative AI** - AI Text Generation - AI Text Summarization **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Sprinklr Service Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,931 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)