Sprinklr Service Reviews & Product Details

I've used Sprinklr for many years now. The platform itself is very up to date and advance. Fairly easy to use and always evolving. The social listening is some of the best I've seen. I do really enjoy the platform. Review collected by and hosted on G2.com.

While the technology is usually good, the service is constantly changing and there feels like a lack of. The recently restructured to give even less service. The support tickets commonly don't really help as much as you would think or their team doesn't understand. Review collected by and hosted on G2.com.

I really like the Engagement dashboard that Sprinklr offers. I am able to easily put all the accounts and keywords I want to follow/ track and be able to engage directly on the Sprinklr platform. The only downfall is not being able to connect our company LinkedIn account and monitor that feed through the engagement dashboard. Review collected by and hosted on G2.com.

There is so much to learn that I get overwhelmed with all the features and capabilities Sprinklr Service has to offer. They try to make it simple, but there's so much its hard to keep up and utilize everything. Review collected by and hosted on G2.com.

Access to multiple platforms and the ability to bulk update information are my favorite features of sprinklr. Review collected by and hosted on G2.com.

I think there is a lot of room for QoL changes. The one that comes to mind is being able to name my pinned tabs. The reason you pin tabs is so you can access them easily, but if you have lets say 4 pinned tabs, they all just say "Ad Manager" or someting which starts to break down the efficiency of locking the tabs to begin with. Furthermore, hitting the "back" button on your browser will move you back to the last page you were on, BUT will do so on whatever tab you're currently on. E.G. I have Pinned Tab A and B. If I start on A, then navigate to B, then hit the "back" button on my browser, instead of navigating back to A, it will just change my pinned B tab to Tab A........ Whats the point of pinning if this is the case? Review collected by and hosted on G2.com.

I like that Sprinklr is nice to look at and simple to use to schedule social posts. I can see what the rest of my team is posting and analytics from other platforms all in one place and adjust my posting strategy accordingly. I use Sprinklr to post multiple times throughout the day, and it only takes a couple of minutes to do. Review collected by and hosted on G2.com.

I don't have any problems using the platform, but there are a couple of features I think would be helpful - I would love to be able to view the scheduling calendar in different tabs with different filters on at the same time - I post to certain platforms, but would like to be able to reference the other platforms without having to go in and reset my filters each time. I also think it would be helpful if the post failed notification was a little more prominent, because it can be easily missed. Lastly, I would like it if content could be grouped together even if it's split among multiple pages to make the posting calendar look cleaner and be easier to navigate. Review collected by and hosted on G2.com.

Sprinklr allows our company to pull reports easily on sentiment, engagement and response time which has made reporting easy. Review collected by and hosted on G2.com.

It has taken me six months to feel comfortable in the system but our success manager has provided me with good training materials. He has also scheduled 1:1 meetings to help teach me the backend of Sprinklr. Review collected by and hosted on G2.com.

It's good for collecting data from across many different social platforms in one place for visualization and response. Review collected by and hosted on G2.com.

I dislike the lack of innovation. For the most part, Sprinklr just updates how things look (often unecessarily) without actually adding anything new. I also dislike how unreliable sentiment metrics are, and we often have to do a lot of manual sentiment changes to get proper measurements. I also wish Sprinklr would integrate AI as that would severely cut back the time I spend doing manual analysis of data. All-in-all, I feel like Sprinklr is great for gathering data but does a terrible job at providing in-depth/insightful analysis that I can take to stakeholders without doing extreme data massaging. Review collected by and hosted on G2.com.

Sprinklr is easy to use with multiple features that help us on the daily. We have incorporated all of our app stores, Social Media Accounts, BazaarVoice and Trustpilot. It replaced an outdated option, but it was a seamless transitition that made the previous system feel like it belonged in the last century. Sprinklr support is great, when we have an issue or even a suggestion, they are happy to take it on board. My team and I use the system daily for all of our workload. Review collected by and hosted on G2.com.

Currently we are transitioning from agent console to care console. The information on the care console takes up so much space on the screen and loads slowly. A lot of information, but not all useful. Using a smaller screen such as a laptop on the go or just making the window smaller, makes it impossible to see the conversation well. Review collected by and hosted on G2.com.

I have used various systems, but this one stands out as the best for reporting, managing customer care issues, and community management. The support team is highly responsive when issues arise. The system is user-friendly, and its AI implementation enhances its functionality, making it versatile and suitable for everyday needs. Review collected by and hosted on G2.com.

Initially when learning to use the tool it was a bit difficult and you have to fool around with it a bit to truly learn how to manipulate the tool but the fact that you can clone dashboards made up for that because if you made a mistake it didn't actually affect anything, you just delete and create a new one. Review collected by and hosted on G2.com.

As a social media manager, I love being able to post to multiple platforms at once. I'm making at least 20 posts per day, so optimizing a story for Facebook, X, Instagram, and Threads all at once—on one screen, too— is super easy. I also love that you can see a real-time mockup of what your posts will look like on the right-hand side as you're building them. Sprinklr's implementation of verifying tagged users is super helpful, too. Customer support is pretty reliable. Sometimes I can be helped over the phone; Other times, I'm asked to email Sprinklr's tech team. Review collected by and hosted on G2.com.

When building Instagram photo carousels, I wish Sprinklr gave you the ability to drag around the order of your photos. Currently, after you upload your images and crop them how you would like, if you want to change the order of the images, it's a pain point to delete all the images and re-upload and crop. I wish Sprinklr would also integrate a reply feature on Threads, like it has with X. Review collected by and hosted on G2.com.

Having never worked in the Social media space until about a year ago, I was quite surprised at the behind the scenes activities, especially with Sprinklr. That there was a service which could aggregate all the SM platforms, providing ease of access to working on and responding to comments, messages etc. was the most surprising and exciting for me. Being able to create my specific dashboards to address what and how I want makes work quick, easy and straightforward. There's so much that can be done using all aspects of the service. Review collected by and hosted on G2.com.

Lack of support unfortunately was the downside for me. There's so much that can be done using the service but you'd never know because for the many years the company used it, we'd had little to no customer support nor training to assist us. We've only recently found out that we've barely scratched the surface of what it's capable of and what we actually have access to. If you look at my scoring on the feature ranking you'll understand what I mean. We didn't even know about 80 to 90% of the service's capabilities until this year, after our company had been using it for I think about 7 years. We've now been offered and promised support and training but is it too little too late? Review collected by and hosted on G2.com.