Sprinklr Service Reviews & Product Details

What I like best about Sprinklr Service is unified platform for customer service across all digital channels. It gives agents and supervisors a 360° view of the customer, combines AI-driven insights with real-time engagement, and makes it easier to deliver consistent, personalized support at scale. and the easiness of use Review collected by and hosted on G2.com.

some workflows require multiple steps to complete simple tasks, and performance can occasionally be slow when handling large volumes of data. and some times it needs the MS involvement. Review collected by and hosted on G2.com.

I like Sprinklr Service for its true omnichannel support, which brings every interaction, whether it's a tweet, email, WhatsApp message, or phone call, into one unified timeline. This means agents don't have to dig through separate systems or ask customers to repeat themselves—everything is there at a glance. I also value the AI-powered agent assistance as it helps in managing customer queries efficiently. Additionally, the customer convenience is fantastic since customers can reach out on the platform they prefer—be it social media, messaging apps, email, or voice—and still get a seamless experience. Review collected by and hosted on G2.com.

The platform is powerful, but that also makes it complex. Initial setup, integration, and customization can take time and require expertise. Sprinklr is a premium solution, and smaller organizations may find the pricing steep compared to lighter alternatives. Review collected by and hosted on G2.com.

I currently lead a team of 15 people who chat with customers via the Sprinklr platform. It allows us to speak with customers via a new method, it has great reporting built-in to the backend and is customizable to our business needs. I enjoy the functionality of the Sprinklr Service page, the customization is the greatest feature in my opinion. We are able to build our reports directly around metrics that are important for our wider business. This allows us to drive engagement between our team members and our customers in a more refined way. I believe the initial setup was smooth, and I highly rate its functionality and the ability to handle chats from multiple online sources via one system. Review collected by and hosted on G2.com.

Sometimes because of the amount of customization available, it can be overwhelming at times. Possibly a clearer way to navigate the different options available. Review collected by and hosted on G2.com.

I like that sprinklr keep adding new updates which make it more simple to use... The auto save option is very helpful because my work never gets lost. Dark mode and notifications help me when I work night time... Also the team chat and support is handy for quick help. Overall it save my time and make work smooth!! Review collected by and hosted on G2.com.

Sometimes sprinklr feel little heavy and slow when many tabs open. Price is also bit high for small teams like us. Support take time to respond which can be improved..I wish the platform open links in same window instead of new tab. If these small things fix it will be perfect.. Review collected by and hosted on G2.com.

“I like that Sprinklr Service keeps getting better. Now it’s even easier to reply to customers quickly, and I can see all their messages in one place without switching apps.” Review collected by and hosted on G2.com.

“Sprinklr Service can improve by being easier to use and faster, without freezing. It would also help if it was more affordable and had simpler options to customize for different needs.” Review collected by and hosted on G2.com.

I like the ability to customize reports according to business needs. It is useful because I can adjust different reports according to internal requests and needs, meeting all demands. Additionally, I found the initial installation of Sprinklr Service very simple. Review collected by and hosted on G2.com.

In my opinion, the graphical interface could be improved and made more user-friendly, and many aspects could be simplified because, as of today, its use is a bit more complex. And I think artificial intelligence could also help us in setting up some reports and making the user experience on the platform much smoother and simpler. Review collected by and hosted on G2.com.

Sprinklr’s Customer Service platform stands out for its ease of use, allowing teams to quickly navigate and manage customer interactions without a steep learning curve. The ease of implementation is impressive, with a streamlined setup process that gets businesses up and running efficiently.

Their customer support team is responsive and knowledgeable, providing timely assistance whenever needed, which makes a big difference in day-to-day operations. Given the platform’s robustness, I find myself using it frequently throughout the day to handle inquiries across multiple channels.

Sprinklr offers a rich number of features, covering everything from AI-powered automation to detailed analytics, which empowers service teams to deliver exceptional support. Additionally, the ease of integration with other tools and platforms ensures that it fits smoothly into existing workflows without disruption.

Overall, Sprinklr is a reliable and comprehensive customer service solution that balances powerful capabilities with user-friendly design. Review collected by and hosted on G2.com.

One downside is that the platform can sometimes feel overwhelming due to its extensive features, especially for smaller teams or those new to such comprehensive tools, which may require additional training to fully leverage all capabilities. Review collected by and hosted on G2.com.

It brings together all aspects of customer service and engagement by integrating its different modules. Review collected by and hosted on G2.com.

It can be quite challenging to get used to, and there are occasional bugs in the backend that can be frustrating. Review collected by and hosted on G2.com.

What we like best about Sprinklr Service is the ease and efficiency it brings to our workflow. The editorial calendar makes planning content seamless, and the social scheduling tools are intuitive and reliable. It helps us stay organized, collaborate across teams, and execute campaigns with confidence. Review collected by and hosted on G2.com.

One challenge we’ve encountered with Sprinklr Service is that some platforms still require native posting for certain features or formats. While Sprinklr covers a lot, there are occasional limitations that mean we have to leave the platform to complete a task. It’s a small inconvenience, but it can disrupt workflow efficiency. Review collected by and hosted on G2.com.

My response is still the same but also it’s a plus being able to select categories to clear any heavy queues Review collected by and hosted on G2.com.

Customer service is non-responsive which can lead to more issues is resolutions are delayed Review collected by and hosted on G2.com.