# Capacity Reviews **Vendor:** Capacity **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.8/5.0 **Total Reviews:** 65 ## About Capacity Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. It is designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. This reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions , and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice to accelerate lead capture, manage bookings, and reduce appointment no-shows. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly, ensuring the platform gets smarter with every interaction. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. By unifying the entire customer journey, from proactive outreach to post-interaction analysis, Capacity helps organizations scale efficiently, reduce operational costs by millions, and deliver exceptional service. ## Capacity Pros & Cons **What users like:** - Users find Capacity's platform to be **easy to use** , enabling seamless setup and improved team efficiency. (6 reviews) - Users commend the **easy setup** of Capacity, ensuring a smooth transition and efficient team communication. (5 reviews) - Users benefit greatly from Capacity's **efficiency** , enjoying streamlined workflows and seamless integration that saves time and enhances support. (5 reviews) - Users admire the **helpful and proactive team** at Capacity, enhancing customer support and ensuring seamless transitions. (5 reviews) - Users praise the **helpful customer support** of Capacity, finding it proactive and responsive to their needs. (4 reviews) - Intuitive (4 reviews) - Chat Features (3 reviews) - Users value the **dedicated support and continuous improvements** from Capacity's team, enhancing overall customer experience. (3 reviews) - Integrations (3 reviews) - Messaging Features (3 reviews) **What users dislike:** - Users find the lack of **adequate features** like asset management limiting for their operational needs. (2 reviews) - Users identify a significant **lack of features** , particularly missing asset management capabilities within Capacity. (2 reviews) - Users find Capacity lacking in **essential features** like asset management, hindering collaborative efficiency and tracking capabilities. (2 reviews) - Users find the **access limitations** frustrating, as it hinders collaboration and can lead to overlapping work efforts. (1 reviews) - Users find the **cost** of Capacity to have been excessive, though recent changes show improved transparency and competitiveness. (1 reviews) - Users find the product **expensive** and struggle to see its value without the integrated ticket system. (1 reviews) - Lack of Guidance (1 reviews) - Lack of Resources (1 reviews) - Learning Curve (1 reviews) - Learning Difficulties (1 reviews) ## Capacity Reviews ### 1. User-Friendly with Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Capacity?** I find Capacity generally easy to use, and I really appreciate their fantastic customer support, especially when I'm stuck on something. The Capacity Support site with tutorials really helps me, allowing me to walk through the setup and testing of features like live chat on my own. It's crucial for me to feel supported, and while the AI bot and Capacity University cover most needs, it's reassuring to talk to a human when things get complicated. I was able to get our web chat working pretty easily within an afternoon. **What do you dislike about Capacity?** Sometimes it takes more clicks to do things that I think should be simpler to do. I want to be able to create some of the chat flows faster than what I can do today. You have to add quite a few paths/logic steps if you want to deploy the structured part of the flow. **What problems is Capacity solving and how is that benefiting you?** I use Capacity to gather information from new clients through our chat bot, which then automates ticket creation in our helpdesk. It simplifies answering common queries like our address and specialties. ### 2. Powerful Chatbots, Seamless Helpdesk Integration, and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Capacity?** Capacity is an excellent platform for creating and deploying chatbots. Those chatbots integrate with its helpdesk ticketing platform, which helps me deliver strong support for our users. From there, I can enable automation to send notifications to Slack. I’m also able to see what our users need in real time and quickly identify and fill knowledge gaps. Beyond the product itself, Capacity provides excellent customer support. My questions get answered quickly and effectively, and I never feel like just another number. Instead, it feels like a true partnership with Capacity. **What do you dislike about Capacity?** One improvement I’d really love to see is the ability to integrate concierges into Slack, so we can interact with them directly in a platform our organization uses every day. **What problems is Capacity solving and how is that benefiting you?** Capacity helps solve the issue of limited human availability. The concierge can search our knowledge base and generate answers to assist users whenever needed. On top of that, through the chatbot, users can create tickets, which enables quicker and more efficient support. Another challenge was not always seeing when a ticket came in or when there was a knowledge gap. With the automation, I’m able to spot issues quickly, and the Slack integration makes it easy to use and stay on top of what’s coming in. ### 3. Easy Queue Tracking in Capacity with Helpful Live Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Capacity?** I like how easy it is to keep track of what I am working on in Capacity. The queue is very easy to monitor compared to other queues we have worked with. The live updates without having to refresh also draw my attention. **What do you dislike about Capacity?** The amount of color used without personalization - but this is honestly just a minor complaint. To me the fonts and color scheme reads like a Fisher Price product but it's hardly a make or break issue. **What problems is Capacity solving and how is that benefiting you?** It helps keep track of what I should be working on. I can use the updates in the queue to track my progress, use the live updates to see what I'm working on in real time, and keep my eyes on what needs to be followed up with pretty quickly. Also, seeing who may have worked a ticket previously makes it easier to reach out if necessary for clarity. ### 4. Simplifies Chatbot Integration with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Crystal T. **Reviewed Date:** April 20, 2026 **What do you like best about Capacity?** I really appreciate how Capacity makes chatbot development more manageable and easier to integrate. The fact that it doesn't require coding is a big plus, as I can simply learn the tech and interface and utilize it through prompt engineering. This aspect saves us a lot of time and allows our team to better understand how the bot works and behaves. Furthermore, their customer service is phenomenal. **What do you dislike about Capacity?** I think that there is a learning curve when it comes to understanding how to use their platform. **What problems is Capacity solving and how is that benefiting you?** Capacity saves time and money in helping students with technical support and more. It makes chatbot development manageable and coding-free, promoting ease of integration. ### 5. User-Friendly Bot Creation Tool with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Zubia R. | Henna Artist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2026 **What do you like best about Capacity?** I use Capacity to make bots for school to help students learn course materials better. I like that Capacity is very user-friendly. The buttons are easy to navigate, and there’s clear instructions on every portion. The initial setup was very easy. **What do you dislike about Capacity?** I don’t like that there is not a rulebook for everything since it is a newer application. You can make it more step-by-step. **What problems is Capacity solving and how is that benefiting you?** I use Capacity to create bots for school, solving the problem of building something from scratch. ### 6. Reduces Noise and Protects Agent Time **Rating:** 5.0/5.0 stars **Reviewed by:** Trisha C B. | Support director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Capacity?** It Reduces noise and protects agent time. **What do you dislike about Capacity?** There are some limitations, such as the absence of reply templates in chats or private comments. **What problems is Capacity solving and how is that benefiting you?** Capacity allows us to scale support without hiring first. Growth is absorbed by automation instead of burning out the team. ### 7. Intuitive Social Learning with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Adam E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Capacity?** I love how intuitive and easy to learn Capacity is. The support team is very fast and friendly, making the experience even better. I also appreciate how very easy the initial setup was, and it's the first tool my team tried, and we loved it. **What do you dislike about Capacity?** More customization such as custom code. **What problems is Capacity solving and how is that benefiting you?** Capacity solved the issue of not having direct and 24/7 access to your course professor. ### 8. Easy-to-Use UI, Strong Performance, and Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Capacity?** The UI ease-of-use, general performance, the helpfulness of their Support technicians, the integrations with other products, and the ability to view other org users making live edits to cases. **What do you dislike about Capacity?** Searching through old tickets could be more intuitive. Also, fewer AI integrations. **What problems is Capacity solving and how is that benefiting you?** Mostly, it's the UI and performance compared to other ticketing systems I've used. ### 9. Not an exciting category, but it does the job **Rating:** 3.5/5.0 stars **Reviewed by:** Ryan M. | Sales Development, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Capacity?** Very simple to use. Customizable as needed. **What do you dislike about Capacity?** Pretty boring UI and seems to be pretty basic in features although it doesn't need to do much. **What problems is Capacity solving and how is that benefiting you?** Allows all teams to access knowledge base and collaborate. ### 10. Capacity is a Life Saver with INCREDIBLE Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jen B. | Mortgage Loan Officer, Equal Housing Opportunity, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Capacity?** It's not just about the ability to measure our incoming emails/questions so we can staff appropriately. It's not just about the knowledge from the AI that is built out and allows us to continually grow to try to assist with solving the questions before it even turns into an email. Or even the abilities it provides to help us track where we may have gaps in our training material. It is about the people behind Capacity - the customer service, the ability or desire to continue learning, growing, and changing to provide what we need in this product. **What do you dislike about Capacity?** I would love to see the reporting abilities/customizations expanded a bit more. Although, with that said, every time we have voiced an improvement request, it has been received and implemented so quickly. I would also love to have the ability to have a built-in signature for replies within Capacity. I do believe this is being worked on currently. **What problems is Capacity solving and how is that benefiting you?** First and foremost, AI allows people to ask questions before just sending an email for help. AI provides lift to our team, enabling them to focus on other aspects of our responsibilities. Going from a standard "email" inbox to a ticket board with Capacity allows multiple people to respond while building our knowledge base and allowing us to track the volume/content of the ticket requests. It enables us to not "lose" requests for assistance as you typically would utilizing a standard email system. It allows us to measure ticket type, track the type of requests being made and build our knowledge for future requests. Capacity has an incredible workflow, automation process and customer service to allow us to support our team more effective and more efficiently! ### 11. Great company and service, but they're heavily invested in their ticket system. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Capacity?** The team is very collaborative and innovative. Their customer service is top notch, and implementation went smoothly. **What do you dislike about Capacity?** How much they push their ticket system. We didn't want a ticket system to take over our existing platform, just a chat feature. We also have had a really hard time finding the value of the chat feature if we're not utilizing the ticket system. **What problems is Capacity solving and how is that benefiting you?** We are utilizing Capacity for a borrower facing chat on our website, and as an internal resource for employees to find answers to UW guideline questions, and internal resources. ### 12. Very good handling, reliable, good chatbot with excellent grip on the website **Rating:** 5.0/5.0 stars **Reviewed by:** Celeste S. | Sales Associate, Machinery, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Capacity?** The functions that I liked the most are the instant conversation and the message history. It was easy to integrate into our website. **What do you dislike about Capacity?** I'm yet to see any disadvantages but for now I'm very pleased with it. **What problems is Capacity solving and how is that benefiting you?** Centralization of customer queries in the same place. Having the one on one chat helps really sell products well. ### 13. Great system for internal knowledge sharing, on-boarding, and help-desk. **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Capacity?** We initially purchased Capacity to begin to capture much of our best and most experienced workers' knowledge in order to help both new and less experienced employees. Along with it came a help desk that Capacity has done a great job improving over the last two years. We have now converted our UW and Marketing departments into the Capacity help desk system from old "email" methods of requesting assistance. Both departments also leveraged guided conversations to make sure submitted tickets contained relevant information so those departments can respond more quickly and cut back on back-and-forth information gathering. Just this past quarter we migrated from our old IT help desk system into Capacity's help desk system for all our technology support needs. Our technical support staff likes the Capacity help desk system much better because it is cleaner, we can leverage guided conversations to ensure we get better tickets, and we can quickly convert common issues into Capacity knowledge exchanges. We are in the process of leveraging Capacity externally to our clients in order to help them get the answers they need more quickly on questions about the mortgage process and their loans after they have closed. **What do you dislike about Capacity?** There is not really anything I can say I dislike right now about Capacity. Anything that we have found lacking in the system is always improved upon and addressed in later releases. **What problems is Capacity solving and how is that benefiting you?** It has provided our technical support staff a better help desk. It has allowed some of our other departments to move to a help desk-style system vs traditional email and serve our internal clients better. It is allowing more of our employees to get the information they need via self-service instead of waiting on responses from emailing the same people that are overwhelmed with questions. It will allow us to provide the same self-service for our borrowers later in 2023. ### 14. A product with a supportive team & high innovation! **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Kate W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Capacity?** The Capacity team is continually working to understand the needs of their customers, optimize the product, and innovate new solutions! The team we work with is so helpful in providing recommendations and actively taking in our questions or feedback. As we continue to utilize Capacity for our teams, I'm confident we'll continue to see more and more value in the product! **What do you dislike about Capacity?** While there is some room for improvement with the analytics provided in the platform, the Capacity team is incredibly open to this feedback and consistently shares progress toward any feedback I've shared. **What problems is Capacity solving and how is that benefiting you?** Capacity allows our customer success team to effectively communicate with our customers, manage questions and feedback, as well as publish valuable information for our customers to self-serve knowledge of our product. Capacity centralizes the work for our CS team and ensures there is ease of collaboration and knowledge storing in one platform. ### 15. Good platform that could use improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Capacity?** The ability to manage projects and organize them by due date is great. **What do you dislike about Capacity?** There have been a lot of glitches that seem to have gone away but sometimes come back. Many instances of not receiving the email notifications or receiving duplicates of the same email notification. **What problems is Capacity solving and how is that benefiting you?** For my particular department, it's used as a project management tool. ### 16. Increased our leads **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2023 **What do you like best about Capacity?** We put Capacity's chat bot on our website and saw an increased number of leads we collected from the same amount of traffic. We also learned our prospects had a ton of questions about one of our new features. We expanded content on that new feature based on questions coming into the chat bot, which allowed up to start ranking for terms we didn't realize would bring us relevant traffic. **What do you dislike about Capacity?** Building your initial knowledge base does take time, so it was great that we could start with a site-search. It allowed us to launch within a few days and build the knowledge base slowly over time. **What problems is Capacity solving and how is that benefiting you?** Capacity helped us better understand our website prospects and convert them at a higher rate. It also allowed us to quickly and effectively route prospects to the right sales team members based on the prospect's needs. ### 17. Outstanding Support: From HelpDesks to Bots to Team Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay M. | Business Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Capacity?** If you are looking for a HelpDesk that can be intuitive AND easy to work with Capacity is your best bet. To grow the Knowledge Base article and create Guided Conversations for your Chat bot/Help Desk, agents and end users get amazing results with a straightforward process. The Capacity team is also so supportive in assisting when needed. They are always more than accommodating and will step in and help guide responses or even teach an admin a better way to do things. **What do you dislike about Capacity?** I am not too sure of many things I dislike. I will say that the reporting side of things could be improved a bit. As a helpdesk manager, would be nice to have additional reporting. **What problems is Capacity solving and how is that benefiting you?** In growing the Knowledge Base articles and setting canned responses, we can help cut down on repetitive tickets that are clogging up our helpdesks. It makes life as a help desk agent much easier if users are getting the direct answers without an agent having to respond. ### 18. Capacity Truly Empowers Teams To Do Their Best Work! **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas G. | SVP, Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2023 **What do you like best about Capacity?** The people! Every member of the team at Capacity that my team has ever met or engaged with on a project has been resourceful and a true pleasure to collaborate with! Timely responses, actively listening to and understanding what we're trying to accomplish, paired with their ability to share a tech forward vision for our goals has been a key to our successes partnering with Capacity! **What do you dislike about Capacity?** N/A. If you don't have dedicated internal resources to build out your knowledge base and add personality to your bot resources, you'll need to lean more heavily on Capacity's team for deployment. Not a negative to Capacity, but a general FYI to a potential client. **What problems is Capacity solving and how is that benefiting you?** Capacity has helped power our internal knowledge base, guided conversations for our general questions and resources on our website, as well as directly enabled our development of a digital meeting request assistant for our conferences, which is linked to our internal project management platform. Capacity has and is saving our team countless hours on a monthly basis! The support we've received on these projects frees up our team from answering general questions for our members and partners that are accessible through our website, and has been a game changer in synchronizing how we support our members and partners in connecting for meeting time at our two annual conferences! ### 19. Capacity Support Automation Review **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher R. | Director of Process and Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Capacity?** While we love the product and its continued growth, the best part about Capacity is its people. From the CEO on down, they put the wants and needs of their customers first. They consistently seek feedback on how their product is performing and welcome suggestions on additional functionality to add to their roadmap. At its heart, Capacity is a tool that helps us provide better customer service to our customers and employees. The fact that customer service is so ingrained in the company's DNA gives them a huge leg up when developing the best product to do that. **What do you dislike about Capacity?** The one feature that Capacity does not have is the ability to do asset management, so if your company is looking for support desk software that can track your company's computers, printers, etc., this probably wouldn't be your choice. **What problems is Capacity solving and how is that benefiting you?** For our company, Capacity addresses four primary areas of need. The first is the ability of our customers and employees to get answers to the questions that they need without needing to wait for a help desk to open (after hours) or to get back to them. Second, it keeps our help desk staff by not having to answer the same questions repeatedly, giving them more time to focus on inquiries that need their expertise. Third, we are able to leverage their Live Chat feature to connect our help desk employees with our customers so that they can resolve their needs in real-time instead of multiple emails going back and forth. Finally, we leverage Capacity's Workflow and Automation functionality to streamline our process and create a better customer and employee experience. ### 20. Innovative technology to support businesses on a daily basis! **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica F. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Capacity?** Capacity is so customizable for any industry. The tools they offer are valuable, and they always developing new ways to support businesses. The support you get from the team and how they take the customers' input benefits both parties. Not only is the chatbot helpful, but adding in all the workflows, automation, integrations, etc. allowed us to automate so many manual processes we had. **What do you dislike about Capacity?** The necessary steps it takes to set up Capacity requires dedicated time and effort by multiple parties on your team. It is not something that can be set up 'overnight,' but once done, it's awesome! It **What problems is Capacity solving and how is that benefiting you?** Capacity puts control into the end users' hands by allowing them to easily as a question and find answers on their own. It reduced the amount of manual emails management and leadership was getting as they were directed to Capacity for the user to find themselves. ### 21. Fast-evolving company that listens to its clients **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Capacity?** I love the personal attention that our company receives from Capacity. Every issue or request that we raise is promptly addressed. I love the number of integrations Capacity has with other systems. The amount of progress that Capacity has made in the past year is just incredible. Keep it up! **What do you dislike about Capacity?** Capacity's services are ever-evolving, and as such, there are features you might see in other (admittedly bloated) ticketing systems that are not yet available in Capacity. However, with the recent progress the company has made, its trajectory looks promising. **What problems is Capacity solving and how is that benefiting you?** Capacity is helping us reduce repetitive, redundant communication between staff in our company, increasing efficiency and productivity. Capacity is also helping cut down on the number of tickets to our helpdesk system by empowering users to self-service. Lastly, it is also helping keep our teams organized and efficient by providing a sleek, quick, easy-to-use ticketing system. ### 22. The answer to your Q&A search **Rating:** 5.0/5.0 stars **Reviewed by:** Wyatt H. | VP of ITS, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Capacity?** The people are as good as the product, if not better! With amazing account executives, project managers, and ludicrously talented engineers, you're in good hands. With great listeners new features are added to their products constantly. **What do you dislike about Capacity?** The helpdesk platform is the only thing I could dislike, everything else is rock solid. And in fairness the helpdesk functions are getting better every sprint. **What problems is Capacity solving and how is that benefiting you?** Capacity has helped us centralize Q&A knowledge and build out robust chat bots to get the right answers out fast and kick unknowns over to the right people. It also embeds well in webpages for employees and people outside the company. ### 23. Capacity Review **Rating:** 3.5/5.0 stars **Reviewed by:** Ashley K. | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Capacity?** So far, my favorite thing about Capacity is the ability to build a knowledge base. The knowledge base helps the requester get the answers they need immediately versus waiting on a live person for help. **What do you dislike about Capacity?** Improvements are constantly being made, and it can do a lot, but the platform is a bit slow from what I was used to working with on my previous platform. I would love to have the option to see other users who may be viewing the same ticket. **What problems is Capacity solving and how is that benefiting you?** Our Capacity Team has been the most helpful and attentive to all our questions, concerns, wants and needs. We give a list of things we need, and they prioritize them for us as needed. Right now, they are working on the option to merge a duplicate ticket, the ability to see other users viewing tickets, defaulting the ticket type to Question, auto assigning chats, and chat transcripts. ### 24. Great helpdesk and bot **Rating:** 5.0/5.0 stars **Reviewed by:** Ali W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Capacity?** My favorite thing is having all the client communication in one place. I was previously managing several inboxes and a separate live chat. I'm now generally spending less time on inbound messages and prospect questions, and in some cases, prospects get their questions answered before they even get to me. We are also a big fan of the chat bot; it looks great and is easy to update. **What do you dislike about Capacity?** There is a lot to the platform, so I was a little lost right at the start. However, they keep making improvements to the user interface and have been publishing little guides for me so it is making things easier. **What problems is Capacity solving and how is that benefiting you?** By answering questions immediately that would otherwise require me to answer, it saves me time, and I can work on other parts of the business. Plus, our website visitors get their questions answered immediately. ### 25. Solid product and the support team to match. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Capacity?** Capacity's support team and the documentation they've created are the most helpful. Building our knowledge base and getting a chatbot on our website was straightforward. The platform's workflow tools and guided conversations are easy to use. Then plugging it into Slack changed the way our company works. It's wonderful to have the option to "ask Capacity" as a first stop to getting questions answered. **What do you dislike about Capacity?** Initially, we found their messaging to be a little broad. The product can do so many things and solve so many different problems that it was difficult to see how it could help US. Things became much clearer once we engaged with their team and told them our needs. **What problems is Capacity solving and how is that benefiting you?** Our support team is small. We needed to give our customers some self-service options, a knowledge base so they could find answers to their questions, and a better way to manage tickets than just using Salesforce alone. ### 26. Just starting with Capacity **Rating:** 5.0/5.0 stars **Reviewed by:** Carla H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2023 **What do you like best about Capacity?** I haven't launched a chat bot yet, but I got the helpdesk set up in under an hour. I configured a few settings, then routed my support address to Capacity, which allowed me to start answering tickets. It has been so much easier to customize than the service desk I had at my prior company. **What do you dislike about Capacity?** Our company is very focused on leveraging AI in every way we can, so I hope Capacity will soon use AI in all parts of the platform soon. **What problems is Capacity solving and how is that benefiting you?** Capacity is a better tool to use than my email inbox to answer customer questions. I also use it a bit for project management since it has a kanban feature in the helpdesk. ### 27. Finally found our Support Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2023 **What do you like best about Capacity?** Capacity was quick and easy to set-up! The transition from our previous support solution was seamless. Capacity's software has brought consistency and efficiency to our Whisp Support Team. **What do you dislike about Capacity?** To be honest, there isn't anything we dislike. Our feedback to the Capacity team regarding things we'd like to see is either welcomed and addressed or already part of their roadmap. We are excited to see what is to come! **What problems is Capacity solving and how is that benefiting you?** Capacity has allowed us to streamline our support and maintain consistency with our assistance. We can quickly build our knowledge base and update important information in a matter of seconds. We connect with our clients and promptly give them the answers they need. Capacity makes Customer Support easier than ever before! ### 28. Keep support teams focused on solving problems, not repetitively answering simple questions **Rating:** 5.0/5.0 stars **Reviewed by:** Brett B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Capacity?** The account/support teams at Capacity actually help ensure you are getting the most out of the platform. The product team at Capacity works quickly to respond to customer input and requests. The ability to add knowledge to the chatbot directly from the support agent's help desk screen makes it easy to deflect similar issues going forward. **What do you dislike about Capacity?** Nothing from a product standpoint - any features that our team felt were missing have been addressed by the product team in our time working on the Capacity platform. **What problems is Capacity solving and how is that benefiting you?** Using the Capacity platform allows us to make our support resources go further now that we have trained the chatbot with enough knowledge to deflect common questions and requests. ### 29. Easy Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Capacity?** Our knowledge base will become the first stop for all information. I love the flexibility and customization that each department can add. It is a fantastic way to distribute information as quickly as needed. Capacity has made this an easy transition, walking us through each step! **What do you dislike about Capacity?** It can be initially time-consuming to upload all the data and ensure consistency. There is no easy way to move items between folders after uploading, causing the user to delete and re-add information. **What problems is Capacity solving and how is that benefiting you?** Capacity is a great way to stay consistent without a large organization with many branches and employees. It is also a fabulous way to distribute correct information to members as requested. ### 30. Automated Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2023 **What do you like best about Capacity?** Our support team has transitioned from Salesforce Case to Capacity's helpdesk, and the overall experience has been much improved. Our support team is more efficient, and our customers are getting faster results. Salesforce Case was so cumbersome, hard to configure, and the simplest things were near impossible to figure out. For example, to reopen a case if a new reply came in, you have to build an entire workflow. We can move so much faster now, and we spend far less time on the administrative side. **What do you dislike about Capacity?** The feature set isn't as robust as Salesforce, but the tradeoff is that it's easier to use and lets us move faster. Based on Capacity's roadmap, I think they are on the right path to closing any gaps. **What problems is Capacity solving and how is that benefiting you?** Our support team switched from Salesforce Case to Capacity Helpdesk to make our support process easier to manage and improve the customer experience. An added bonus is that we got a chat bot for our website that was super easy to set up. ### 31. Easy to use chat bot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Capacity?** We've used several chat bots for our website over the years, and Capacity's chat bot is by far the best. It gives us the most flexibility to set up personalized, complex routing for prospects who interact with the bot. We've also gotten far more use out of the Helpdesk than we originally anticipated. We started routing all inbound communication to our firm into the helpdesk. We will start using some of the auto-routing rules the Capacity team showed up this week, which should reduce the time to manage our incoming requests. The support team is also great. They are knowledgeable, and you can tell they really enjoy helping their customers build within the platform. **What do you dislike about Capacity?** The platform really can do a lot, so it took a bit more time to become comfortable with it than other simpler chat bots I've used before. Luckily the support team didn't mind my questions and helped me with some of the more advanced things I wanted to do. **What problems is Capacity solving and how is that benefiting you?** We wanted a chat bot on our website to help answer prospect questions to cut down on incoming call volume. Our firm's site is not as big as it should be, and we don't have a full-time website manager. We can offer site visitors more information with the chat bot without adding new pages to the site. We also needed a central place for incoming communication. We have started routing incoming emails, voicemails, texts, and website forms to the capacity helpdesk. ### 32. Thank you Capacity! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Capacity?** Capacity has streamlined external communication within our firm, which makes it much easier for us to handle. We also just got access to the AI tools within helpdesk, and it basically writes our responses for us. It cut the time to handle tickets by at least half if not more. **What do you dislike about Capacity?** The reporting could be improved. I often wander between the extensive amount of reports trying to find what I need. **What problems is Capacity solving and how is that benefiting you?** Capacity has provided a single place for our communication, and using the AI tools it has cut our time to respond to clients by half. ### 33. A pleasant transition **Rating:** 5.0/5.0 stars **Reviewed by:** Heather W. | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Capacity?** I love the accessibility of the team at Capacity and their ability to make changes and updates to our system upon request without hesitation - it is AWESOME to work with such a helpful and proactive team! **What do you dislike about Capacity?** We have a current wish list of things to have improved upon - the ability to see others inside of the system so as to not work over one another is a big thing. **What problems is Capacity solving and how is that benefiting you?** Its making it easier to program in answers of frequently asked questions so we can cut down on the number of queries. ### 34. Vital to success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Capacity?** Capacity has made my job so much easier and streamlined. Our company has multiple locations with varying information, which we have been able to compile in one place for our staff. Capacity has been vital to the success of our call center. We love that we can utilize the AI responses in the chat feature, which makes answering tickets and inquiries much faster. **What do you dislike about Capacity?** We are still learning and getting to know Capacity, right now I don't have any suggestions. **What problems is Capacity solving and how is that benefiting you?** Our company just opened a call center, and Capacity is helping compile all of the information from multiple locations and put it in one place for staff. This has been vital to the success of the call center. ### 35. Capacity has been a great tool for our staff to find answers more quickly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Capacity?** It has allowed us to create an easy solution to drive our staff to information and guides we had already created. We have been able to provide more detailed information for them by ensuring they can see all of the relevant guides/rules in one place when they ask a question. It has also been very useful for our new hires to find basic answers quickly when learning to use our systems. **What do you dislike about Capacity?** The refresh rates and search features in the CoPilot console are frustrating. **What problems is Capacity solving and how is that benefiting you?** Allowing staff to find some answers on their own that they previously had to wait for a reply or hunt for. It has been very beneficial for new hires to find basic 'how to' guides that they previously had to wait for someone to help them with. ### 36. Great knowledge base and chatbot solution **Rating:** 5.0/5.0 stars **Reviewed by:** Koren G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Capacity?** We have been partners for almost 4 years and have implemented several of their solutions. Capacity is constantly making technology improvements/upgrades to their already intuitive platform. LOVE the Capacity team! **What do you dislike about Capacity?** Anything we have been dissatisfied about has been brought to the team, and a solution has been provided. **What problems is Capacity solving and how is that benefiting you?** Website tool for quick searches or answers to questions, the ability to offer live chat, ticketing system, gathering marketing information or data around member needs, internal knowledgebase to improve member experience. ### 37. Comprehensive and user-friendly back-end for managing a knowledge base for an AI chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Dave C. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2023 **What do you like best about Capacity?** Automation of the question answering on our website saves us a ton of time and money. It also helps keep information consistent from user to user via source control. **What do you dislike about Capacity?** The pricing and packages used to be a bit much, but lately they have been revamping with more transparency and it's looking like it's on parity with other SaaS offerings. **What problems is Capacity solving and how is that benefiting you?** Answering questions on our website. And if it can't, it creates a ticket in the system for human followup later. ### 38. Capacity is the BEST! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2023 **What do you like best about Capacity?** Capacity has been a fantastic platform and best decision for our company to roll out to our staff. We have many users who have adapted to using the chatbot to get answers to all their questions. The Capacity Team have been great to work with and they are constantly looking for ways to improve and make the system user-friendly. It took a lot of work to get the Q&A built out, but it's worth all the time put into this project. We love it!! **What do you dislike about Capacity?** I don't really have anything negative to say. I know they are working on making the email interceptor better as an alternative option to ask questions instead of the chatbox **What problems is Capacity solving and how is that benefiting you?** Email interceptor ### 39. Great product to help manage information, complex processes and questions from the field! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2023 **What do you like best about Capacity?** I love how it streamlines complex processes. There is no need for someone to send emails to every department and constantly check up. They can start a workflow and let Capacity handle it from there. **What do you dislike about Capacity?** The only thing I don't love right now is creating views that only I, as the user, can see instead of all users. I heard that was on the roadmap to update, though. **What problems is Capacity solving and how is that benefiting you?** We have a workflow that starts on one day, but we have to finish part of the project 30 days after that. We now need to set reminders that can get missed, so having something that automatically adds a task for us at the correct time is helpful. ### 40. All around great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jon G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Capacity?** I work on the Account Management team at a marketing agency, and we use Capacity for some of our clients. We always highly recommend their product because we know it is easy to use, highly effective, and comes with great customer service. All of our clients have always been extremely happy with their decision to implement Capacity. **What do you dislike about Capacity?** I have been using Capacity across several clients, and we have never had any issues. **What problems is Capacity solving and how is that benefiting you?** Capacity is able to make any website feel instantly more interactive, and helps the user find what they are looking for faster, which can lead to more sales, and/or happier clients. ### 41. Great AI tool that users love **Rating:** 5.0/5.0 stars **Reviewed by:** David W. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Capacity?** Our users love that Capacity is hooked directly to our Loan Origination System (LOS); this integration allows our users to have fast access to loan status or other relevant loan information. **What do you dislike about Capacity?** Don't underestimate the amount of time it will take to get Capacity set up. Be sure that you have a well-rounded implementation team with stakeholder buy-in before starting your Capacity adventure. **What problems is Capacity solving and how is that benefiting you?** Capacity gives our users a central location to find answers to common questions that may have source documentation from various locations. Capacity also enables us to use automated workflows within the chatbot that will allow users to do more self-service tasks without having to contact our various help desks. ### 42. Capacity for Knowledgebase and Ticketing **Rating:** 5.0/5.0 stars **Reviewed by:** Ken A. | Technical Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Capacity?** I'm in the middle of a first time deployment for Capacity Knowledgebase and ticketing system. The support that I've received in the buidout has bee n tremendous. Everyone that I've worked with has been very accomodating, knowledgable and eager to help. **What do you dislike about Capacity?** None so far. Everything on the project has gone very well. **What problems is Capacity solving and how is that benefiting you?** We're trying to cut down on the number of redundant questions that our support personnel field on a daily basis. ### 43. Make the most out of your people by automating mundane questions! **Rating:** 5.0/5.0 stars **Reviewed by:** Faith H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Capacity?** The efficiencies we gain have allowed us to elevate the way we use our employees. Plus they have greater job satisfaction by taking mundane inquiries off their plate and out of their inbox. **What do you dislike about Capacity?** It's a necessary part of getting the best result, but setting up the Knowledge Base takes some time. Dedicate a person to it right in the beginning and get it out of the way! **What problems is Capacity solving and how is that benefiting you?** Answering repetitive questions of our clients and our team. Setting up meetings for our conferences. We're a small team and every minute counts. Capacity saves us time! ### 44. Great product, Excellent service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2023 **What do you like best about Capacity?** The service level received from Capacity is second to none. Sammie has been our specific contact and she goes above and beyond. She knows our organization and works with us to build solutions that truly work for our customers. **What do you dislike about Capacity?** The biggest hurdle was working in multiple systems (and is for many products we use). The co-pilot is a strong tool, but it was difficult to get our end users in another product to know what to respond to and what questions weren't matching with knowledge appropriately. **What problems is Capacity solving and how is that benefiting you?** Capacity is helping decrease our call volume. This gets better with each new skill we build out. ### 45. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Josh W. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Capacity?** Capacity keeps it simple for our organization to get the information out to our members that we need to efficiently. **What do you dislike about Capacity?** Still newer to Capacity and have not found anything I really dislike about it. **What problems is Capacity solving and how is that benefiting you?** Getting information out to our call center to accurately update members on what is happening in our facility. ### 46. Streamlined access to resources **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2023 **What do you like best about Capacity?** I am really happy with the ability to connect our team members to relevant information provided by the subject matter experts. We took a chance on this, not having prior experience with chat-based support, and we are really happy with what has come out of it. **What do you dislike about Capacity?** I am hoping some additional customizations will be supported in the help desk - ability to make specific choices per project, and fine-tune on that project level vs. the whole company. **What problems is Capacity solving and how is that benefiting you?** Connecting our end-users with resources 24/7, not just when we are at our desks. It's helped funnel end-user requests to the proper channels as well. ### 47. Great central hub for information **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Capacity?** I like the ease of use. You can utilize capacity organization-wide so all staff have access to the same documents and materials. This helps the organization be more cohesive with the policies, manuals, etc. **What do you dislike about Capacity?** New to using the program so I have not found too many downsides. I would say just lack of utilization so far has been the drawback. But as this product becomes more utilized for our organization, I think the benefits will far outweigh the cons. **What problems is Capacity solving and how is that benefiting you?** Capacity is allowing users to find information much quicker than before. ### 48. Loving the Capacity Helpdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Capacity?** It is easy to adjust Capacity's helpdesk to work how we need it to work, making us more efficient in handling tickets. We are most excited about phase 2 where we will start deflecting tickets by using the chat bot and setting up a support site. **What do you dislike about Capacity?** We don't always have the basic answers we need from analytics. **What problems is Capacity solving and how is that benefiting you?** Capacity gave us a single place to manage incoming customer questions and issues. It has made us more efficient as agents, and we will continue to see more efficiency as we build out the knowledge base. ### 49. Fantastic Product with Even Better Support **Rating:** 4.5/5.0 stars **Reviewed by:** Justin W. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Capacity?** The customer service at Capacity is second to none. Everyone at Capacity is eager to listen to any problems and help us build solutions. The platform is constantly improving. **What do you dislike about Capacity?** With the constant improvement comes a drawback; some solutions do take a little longer to implement. However, Capacity always delivers on the promised solutions. **What problems is Capacity solving and how is that benefiting you?** Capacity enables our users to ask questions and get immediate answers. This allows our subject matter experts to focus their time and energy elsewhere and be more productive. The helpdesk functionality of Capacity has greatly improved our ticket resolution time and helped to streamline the process. ### 50. Knowledge at your Finger Tips 24-7 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Capacity?** I think having all of our needs in one place at our finger tips 24-7 is so important to an organization that operates in all times zones and different times and days. **What do you dislike about Capacity?** I have not experienced any downsides with Capacity. As long as the information is entered, the answers to the questions appear. **What problems is Capacity solving and how is that benefiting you?** We've created a central Resource of knowledge for answers to alot of our company questions that can be answered instantly now no matter the time of day. Having that at your fingertips is a great value. ## Capacity Discussions - [What is Capacity used for?](https://www.g2.com/discussions/what-is-capacity-used-for) - 1 comment - [View Capacity pricing details and edition comparison](https://www.g2.com/products/capacity/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+19%3A03%3A13+-0500&secure%5Bsession_id%5D=a2125020-a42a-43b9-b573-a170c2d01004&secure%5Btoken%5D=c919ec820c08308fccdbaeefaee088a56fe5475c5c9b5ed093981e58556ca4a0&format=llm_user) ## Capacity Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Capacity Features **Ticket and Case Management** - Ticket response user experience - Workflow - Response Automation - SLA Management - Ticket Collaboration **Account Options** - Single Sign-On (SSO) - History **Knowledge Management** - Knowledge Base - Analytics **Responses** - Customization - Route To Human **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Conversational Automation - AI Agents for HR** - Conversational Assistants - Multi‑Language Support & Localization **Self-Service Experience** - Knowledge Base **Knowledge Base** - Q & A **Q&A Tools** - Integrations - Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Task Automation - AI Agents for HR** - Autonomous Task Execution **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Predictive Analytics - AI Agents for HR** - Attrition and Engagement Prediction **Content** - Trackable Analytics - Update Notifications **Generative AI** - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compliance & Policy - AI Agents for HR** - Policy Enforcement & Compliance **Communication Channels** - Email to Case **Multi‑System Integration - AI Agents for HR** - System Integration & Data Access **Proactive Intervention - AI Agents for HR** - Proactive Nudges & Conversation Support **Agent Governance - AI Agents for HR** - Human‑in‑the‑Loop Governance **Talent Acquisition & Recruitment - AI Agents for HR** - AI‑Powered Candidate Screening - Interview & Scheduling Agent **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Capacity Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,685 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,492 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,658 reviews)