CloudTalk
1,739 reviews
- 1 profiles
- 9 categories
Average star rating
4.4
Serving customers since
2016
CloudTalk Reviews
SM
SOFIA VALENTINA M.
Easy to manage & easy to adopt.
What I value most is how simple and intuitive the setup is. The call flows, number assignment, and user management are very well handled. Additionally, since it's such an easy-to-understand platform, explaining it to collaborators is quick and uncomplicated, which saves me a lot of time on a daily basis.
CR
Carlos Andrés R.
Solid tool for sales.
What I value most about Cloudtalk is the ease of tracking calls directly from the CRM (HubSpot). Before, we used to waste time searching for recordings or manually noting what was discussed with each client, and now the entire recording is logged in the client's contact.
I also find the call queue feature very useful. When the team is busy, clients don't go unanswered, and this is reflected in the contact rate. In sales, a missed call can be an opportunity that doesn't come back.
ML
MARÍA FERNANDA L.
Traceability and total control over each call
As an auditor, what I value most is the quality and accessibility of the recordings. I can review any call in seconds, filter by agent, date, or duration, and do my auditing work much more efficiently.
About
What is CloudTalk?
Smart cloud-based contact center solution. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.
Details
Year Founded
2016
Website
www.cloudtalk.ioHunting for software insights?
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