Vivantio Reviews & Product Details

Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time. Teams use Vivantio to implement faster, standardize workflows, automate manual work, and continuously improve service performance across departments. Key capabilities include: Fast, structured implementation Flexible workflows, forms, and processes Role-based workspaces and automation Reporting and dashboards for service improvement Self-service, knowledge management, and omni-channel support Vivantio is a strong fit for organizations that need powerful service management without forcing teams into rigid, overbuilt systems.

Seller

Vivantio

Discussions

Vivantio Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Erica Templeton (B2B SaaS Marketer)

Pricing

Pricing provided by Vivantio.

The Vivantio Platform

$49.00

Per User Per Month

View More Pricing Information

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User Insights

Average based on 295 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Vivantio Integrations

(52)

Integration information sourced from real user reviews.

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Vivantio Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Vivantio, and what problem is it built to solve?

Vivantio is service management software for teams that want to move beyond basic ticketing to more mature service management without taking on the complexity of traditional enterprise platforms. Its configurable, ITIL-aligned platform is intended for ITSM, customer service, and cross-functional service teams.

What company sizes and industries is Vivantio the best fit for?

Positive user experience is most concentrated among mid-market and enterprise organizations, with users from several industries putting the platform to work. The strongest industry clusters include:

Company size: Mid-market and enterprise organizations.
IT and technology services: Teams managing service requests and support operations.
Outsourcing and offshoring: Teams coordinating requests across business functions.
Education and health care: Organizations using the platform to organize internal service needs.
Telecommunications and financial services: Teams tracking and routing operational and IT requests.

How long does it take to implement Vivantio across a team?

Implementation most often reaches go-live in less than a month, though the time depends on how much configuration a team wants to complete before launch. The other commonly reported range is one to three months.

Time to go live	Relative frequency
Less than one month	Most common
One to three months	Also commonly reported

What customer support options does Vivantio provide, and how do users find the overall support experience?

Vivantio provides support through channels including email/help desk, chat, and phone. The support experience is often described as responsive, knowledgeable, and helpful, particularly for questions about setup and configuration; some users note that scheduling or response consistency can be challenging in certain circumstances.

What is the experience like for teams switching to Vivantio from another tool?

Switching to Vivantio has often been about getting more flexibility and service-management depth than teams had with their previous help desk or ticketing setup. Named alternatives include Jira and Jira Service Management, Freshdesk, Spiceworks, Zendesk, Track-It!, and SharePoint-based systems; the move was commonly driven by the need for more configurable workflows, stronger reporting, broader ITSM capabilities, or a more usable and consolidated service desk. Users describe the transition as manageable, though the configuration choices can take planning and effort.

What tools and platforms does Vivantio integrate with, and how do these integrations help users get more value from the product?

Vivantio offers 11 integrations across identity and access, monitoring, collaboration and productivity, development, and CRM tools.

Development: Azure DevOps Server.
Monitoring and asset management: Datadog, PagerDuty, Lansweeper.
Microsoft productivity and collaboration: Microsoft 365, Microsoft Power BI, Microsoft Teams.
Work management: monday AI Work Platform.
Identity and access: Okta.
CRM: Salesforce Platform.
Team communication: Slack.

In everyday use, connections can link service requests with monitoring, user and identity information, collaboration, and reporting workflows. Users describe using directory connections to associate tickets with user records, and integrations or webhooks to bring monitoring alerts into ticket workflows and make service data available for reporting.

What features or capabilities could make Vivantio even more useful?

Vivantio could be more useful with easier ways to find information and less effort required to configure and report on work. Recurring improvement requests include:

Simpler reporting: Make report creation and editing easier, with more accessible ways to build useful reports.
More flexible search: Improve keyword and cross-ticket searches so users can locate relevant records without repeating searches across ticket types.
Stronger mobile experience: Make ticket handling and other common service tasks more convenient on mobile devices.
Clearer workflows and administration: Make configuration easier to understand and improve workflow, portal, and notification options.

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Satish K.

Software Engineer

Construction

Enterprise (> 1000 emp.)

11/10/2025

"Versatile Service Management Platform That Boosts Productivity, But Initial Set Up May take time"

4.5/5

What do you like best about Vivantio?

The versatility of this service management platform makes it a superior platform that has been beneficial to our company.

It is an easy to implement service management system that offers extensive coverage and configuration.

Moreover, Vivantio is a friendly platform that automates complex processes or repetitive tasks in our company, which boosts our productivity.

The customer service we get whenever we contact the support team of this service management platform is top notch. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Setting up Vivantio‘s dashboard may take time for beginners and they may require external help.

When it comes to handling large deployments, Vivantio is at times slow. Review collected by and hosted on G2.com.

What problems is Vivantio solving and how is that benefiting you?

Since we started using Vivantio, our productivity has improved because it has automated our repetitive tasks massively.

We also use Vivantio to manage service operations across different departments.

Vivantio is a powerful service management solution that improves consistency in our company. Review collected by and hosted on G2.com.

Ifeoma E.

Operational Supervisor

Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

10/16/2025

"Powerful ITSM with Deep Configuration, but Pricing and Mobile App Need Improvement"

4/5

What do you like best about Vivantio?

Vivantio ensures deep configuration, something that creates specific tickets to handle specific situations

The app is a brilliant ITSM that ensures all incidents are resolved quickly and the established knowledge base is stable

Vivantio escalates performance through smooth third party support and smooth monitoring

We find Vivantio support team very helpful and easy to configure

This software ensures absolute document management which ensures there is knowledge base and professional support Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Installing Vivantio fails to favor small businesses due to unfair payments plans

The app has a gap in mobile app performance, where the admin end needs some polishing Review collected by and hosted on G2.com.

What problems is Vivantio solving and how is that benefiting you?

Vivantio helps us address incidents and concerns as they appear, ensuring that high level of assistance is made to users

We escalate our interactions with clients, where all help agents are available and informative

Vivantio helps us track all digital assets and hardware in our company, maintaining accountability and high results

All processes are executed with high level of transparency and professionalism, eliminating any possibilities of errors or confusion Review collected by and hosted on G2.com.

sheetal m.

Systems Manager

Arts and Crafts

Mid-Market (51-1000 emp.)

9/17/2025

"Vivantio; Impressive Support with Powerful ITSM, but Issues with Reporting are Encountered"

4.5/5

What do you like best about Vivantio?

Vivantio is impressive and highly configurable, allowing us to tailor make every aspect of our systems. The app requires limited or no training, as it has a UI that is designed in a simple manner. We get highly responsive customer feedback in cases we raise a complaint. The integration aspect is also good, mainly on automation or workflow management. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Vivantio has complex issues on report generating, which needs an administrator who is well trained or informed. We experience sluggish performance when we include large databases in the system. Review collected by and hosted on G2.com.

What problems is Vivantio solving and how is that benefiting you?

Vivantio makes support more organized and centralized, to capture incidents and complaints efficiently. We use Vivantio to include structured procedures or practices, which will make the process of business management easier. We track every ticket raised by a customer, ensuring that all support team are working and engaging with customers. Review collected by and hosted on G2.com.

Daniel .

System Analyst

Mid-Market (51-1000 emp.)

Originally submitted 8/28/2019

"simply but effective"

5/5

What do you like best about Vivantio?

very easy to use but to the point. very nice kit Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

reporting could do with a little more effort Review collected by and hosted on G2.com.

Mikes L.

Senior Accountant

Information Technology and Services

Small-Business (50 or fewer emp.)

9/10/2025

"Vivantio; Impressive Customer Service Support, but Configuration is Difficult"

4.5/5

What do you like best about Vivantio?

Vivantio is a configurable solution with extensive features for enterprise functionalities

The app has escalated our performance through in built automation

Vivantio has brilliant self service portal that equips employees and customers with information they need

The tool is scalable and we handle multiple services in a single application Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Vivantio has extensive configuration, which makes it less intuitive and flexible

Customization of Vivantio calls for detailed instructions or caution Review collected by and hosted on G2.com.

What problems is Vivantio solving and how is that benefiting you?

Vivantio has exceptional incidental management and tracking mechanisms, which helps us assign multiple functions or task to other users

We have unified workflow from Vivantio, with speedy ticketing and self service portal

Our management team easily assign and coordinate tasks and this brings transparency and precision Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring

Enterprise (> 1000 emp.)

Originally submitted 7/31/2023

"Vivantio is a systematic tool that will allow us to track information related to process by ticket."

5/5

What do you like best about Vivantio?

It will allow you to store, track data and extract eventually only by asking the other end user to create a tickets for their requests. It is very helpful and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

The limitations in extracting file sometimes doesn't get the whole data needed. There are certain number of months that you can retrieve data. Review collected by and hosted on G2.com.

Sam S.

Service Desk Technician

Mid-Market (51-1000 emp.)

11/28/2024

"Daily Use of Vivantio - Great!"

5/5

What do you like best about Vivantio?

I like how easy it is to use, I immediately jumped straight into it with very limited training and it was so simple to use. I like how customizable it is you can have different dashboards and create multiple different reports as well as adding in engineer reports directly to the system. I enjoy the ease of updating tickets. I use the system daily and it helps keep me on top of tickets so customers stay up to date and it is customer support focused. I easily integrated into the system from using different types of software; it is by far the easiest I have ever used. It is easy to implement your own changes. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

It looks a little outdated in comparison to the likes of Jira / Service Now platforms, can be a little clunky Review collected by and hosted on G2.com.

Response from Nicola Elliott of Vivantio

Hi Sam, Thank you so much for your 5* review of Vivantio. We are thrilled to hear how easy you've found Vivantio to use and that you've been able to jump right in with minimal training. Its great to know you're taking full advantage of the systems easy configurability, from creating dashboards and reports to efficiently updating tickets.

We also appreciate your constructive feedback regarding our UI designed. While Vivantio prioritizes functionality and ease of use, we're actively working to enhance Vivantio's look and feel, your input is invaluable in shaping these updates.

Thank you for your review and we look forward to continuing to continuing our partnership in 2025.

Kind Regards,

Nicola

Verified User in Sports

Mid-Market (51-1000 emp.)

Originally submitted 4/21/2022

"NCFC Vivantio Review"

5/5

What do you like best about Vivantio?

The employees at Vivantio are friendly and extremely knowledgeable. They're always happy to help with queries regarding setup on the helpdesk. They help create a personalized experience for any business that purchases their service. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

The backend of Vivantio can sometimes be a little complex and hard to navigate. There is a learning curve to understanding where to find settings and sometimes customizing areas of the helpdesk can take a while. Review collected by and hosted on G2.com.

Recommendations to others considering Vivantio:

Vivantio is an amazing product that has huge potential for automating areas for any IT team. However, you need to allocate the time and resources to configure Vivantio. This is a little complex and time-consuming but the Vivantio support team provides great support and guidance. Review collected by and hosted on G2.com.

What problems is Vivantio solving and how is that benefiting you?

Better communication with the business. Vivantio allows us to provide a centralized location for how-to guides, master incidents, and ticket progress, which all helps in communicating better to the wider business. Review collected by and hosted on G2.com.

Eugene O.

IT Manager

Small-Business (50 or fewer emp.)

8/5/2024

"My experience with Vivantio is good. It is an invaluable tool"

4/5

What do you like best about Vivantio?

The part I like best is that the application is cloud based so I can focus on using the app vs fixing the app. The other item that is critical is its integration with email allowing customers to enter helpdesk tickets by send an email. This is vivantio's most critical feature in my environment. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

I am not super happy with Flex. I try to use it but end up reverting to the classic format especially when things get busy. Review collected by and hosted on G2.com.

What problems is Vivantio solving and how is that benefiting you?

When I started in my present position there was no helpdesk system. As I am an IT staff of one it was difficult managing helpdesk tickets as well as fixing issues. Vivantio took this load off my shoulders by providing a central location for users to automatically submit tickets, store them and provide me a summary and updates so I can begin working on them. Review collected by and hosted on G2.com.

Response from Nicola Elliott of Vivantio

Hi Eugene,

Thank you so much for your fantastic review. We're thrilled that Vivantio has become an invaluable tool for your organization, streamlining your helpdesk operations and enabling customers to easily submit tickets via email. It’s great to hear how the cloud-based platform has lightened your workload and provided a central system to stay organized.

We appreciate your feedback on FLEX and if we can support your transition from our Classic UI, please do let us know. Your input helps us improve, and we’re here to support you in getting the most out of the system. Thank you for sharing your experience of Vivantio.

Kind Regards,

Nicola

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

Originally submitted 8/7/2024

"Vivantio - Best ITSM"

5/5

What do you like best about Vivantio?

What I like best about Vivantio, it has the ability to do almost anything I need it to do. Alot of other ITSM's we researched were limited in terms of what was able to be configured. As long as you have the time, you can set Vivantio up to do almost anything. Their customer support is great. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

What I dislike about Vivantio, nothing really. I only wish I had the time to configure the tool properly to do all I need it to do. That's not really a shortcoming of the product, it's more a "me" issue. Review collected by and hosted on G2.com.

Response from Dan Armitstead of Vivantio

Hello,

Thank you for leaving us such a shining review!

It's great to hear that you're enjoying the configurability of the tool, something we're really proud of here at Vivantio :)

There are a whole host of support articles and configuration guides/videos easily accessible via our Support Portal, which you have access to whenever you should need them.

If you would like further guidance please don't hesitate to reach out to our Support Team or your dedicated Customer Success Manager, and we'll be glad to assist.

Thanks again for taking the time to review Vivantio!

Best regards,

Dan Armitstead