Vivantio Reviews & Product Details

Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows across several departments including IT, operations and customer support. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable platform that empowers businesses to achieve service excellence. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing. For more information, visit Vivantio.com.

Seller

Vivantio

Product Description

Elevate your service. Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.

Overview by

Erica Templeton (B2B SaaS Marketer)

Discussions

Vivantio Community

Pricing

Pricing provided by Vivantio.

Feature-inclusive, fully configurable service platform

Starting at $59.00

1 Agent License Per Month

View More Pricing Information

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Vivantio Integrations

(3)

Integration information sourced from real user reviews.

Vivantio Media

Manage Incidents, Problems, Service Requests, Change Management, and more in customized interfaces based on ticket type or team, ensuring the most important information is always at agents’ fingertips

Create unlimited ticket types that can be used by your teams, each with a dedicated configuration (categories, priorities, custom forms, and fields)

Generate AI feedback from across your knowledge base, analyze customer sentiment, or help write detailed feedback to your customers

Create internal private articles to aid your service delivery team, or public articles to help your customers

Surface business-critical insights like overall customer sentiment and expected EoL for employee machines using dashboards, reports, Vivantio FLEXGrid or through oData

Vivantio Reviews (301)

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Samantha L.

IT Manager

Computer & Network Security

Mid-Market (51-1000 emp.)

12/16/2025

"Empowering IT Service Management with Robust Features and Reliable Support"

4.5/5

What do you like best about Vivantio?

Vivantio is a collaborative approach that ensures all IT services are effectively aligned by this app, creating a robust incident and customer service management experience

The confidence that Vivantio gives to users through powerful configurations support makes all the team’s processes be successful

The established knowledge base issues instant resolutions to problems faced by customers

The tool has a friendly licensing option and this ensures small companies can afford the app

Customer support from Vivantio is consistently helpful and reliable Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

When Vivantio faces large volumes of tickets, it tends to slow down

The administration complexity starts from the set up, requiring advanced customization Review collected by and hosted on G2.com.

What problems is Vivantio solving and how is that benefiting you?

Vivantio centralizes the handling of customer support and other IT related services in a company, giving a clear knowledge base

Vivantio demonstrates a consistent service delivery strategy, something that ensures we standardize the processes we need or have

The program has automated most of service requests, ensuring that we can easily handle high volumes id business processes

The tracking of service delivery efficiencies is also a determined approach that brings compliance and accountability

The tool offers high flexibility, helping companies that are growing to match their needs Review collected by and hosted on G2.com.

Sonalina C.

Digital Marketing Manager

Marketing and Advertising

Small-Business (50 or fewer emp.)

12/15/2025

"Robust, Customizable Solution for Streamlined Service Management"

4.5/5

What do you like best about Vivantio?

Vivantio is a robust and organized solution for customer service and internal IT support, creating a successful incident management options and proper request management

Vivantio automates and customizes the workflows in a company, including handling if decisions and complex tasks

The deployment standards and procedures are straightforward and well structured

The tool ensures that all customers services are aggressively monitored and possible solutions outlined

Vivantio is magnificent in supporting integration, more so with different APIs and CRM systems

The tool is suitable in working in all regulated markets or industries Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Vivantio fails to upgrade or improve the user interface, which could be modified

The pace for innovation with Vivantio is slightly slower Review collected by and hosted on G2.com.

What problems is Vivantio solving and how is that benefiting you?

Vivantio organizes all the services that are requested in a company from the users wnd the customers at large

The software concentrates on tracking the efficiency of every response issued to clients

The tool offers standardized and consistent workflows management, allowing all the processes to be supported efficiently

The audit trail and powerful accountability makes this software more effective

The tool integrates this IT tool with other programs that included service desk solutions, CRM and others Review collected by and hosted on G2.com.

Graziana C.

IT Manager

Financial Services

Small-Business (50 or fewer emp.)

11/18/2025

"Comprehensive ITSM Solution with Impressive Customization and Asset Management"

4.5/5

What do you like best about Vivantio?

Vivantio manages and supports an unlimited range of tickets, covering issues such as problems, incidents, change requests, and service requests, which helps guide our organization’s operations. The program offers extensive customization and configuration options, making sure that all our workflows are managed effectively. Vivantio is also strong in ITSM facilitation, allowing us to respond quickly, diagnose issues, and provide solutions efficiently. Its asset management support is impressive, helping us oversee both our digital assets and hardware. The software is valuable because it understands the structure of our company’s digital assets and anticipates potential issues. For streamlined knowledge management, Vivantio has also developed a systematic self-service system. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

The performance speed of Vivantio has had an impact on our firm's operational efficiency. Additionally, the program has not invested in remote support, which could attract more customers and increase their trust. Review collected by and hosted on G2.com.

What problems is Vivantio solving and how is that benefiting you?

Vivantio has shown exceptional ability in supporting key ITIL processes, particularly when it comes to managing incidents, handling change requests, and addressing various challenges. The platform features robust frameworks that guide us in implementing specific IT services within our organization. Its impressive routing capabilities enable us to assign responsibilities to the right stakeholders efficiently through the routing process. We rely on Vivantio to monitor and configure our assets, ensuring that no critical components fail to function optimally. With the help of this application, we have also established a self-service portal, which has led to a significant reduction in the number of tickets. The continuous reporting available through the dashboard makes it straightforward for us to track and manage ongoing issues. Additionally, we have been able to better control and mitigate risks, especially regarding access and permission management. Review collected by and hosted on G2.com.

Edoardo L.

Senior security manager

Automotive

Small-Business (50 or fewer emp.)

11/17/2025

"Effortless ITSM Management with Powerful Customization and Automation"

4.5/5

What do you like best about Vivantio?

Vivantio is well-structured to support key ITSM processes, including service requests, incidents, changes, and problem management. The software places a strong emphasis on asset management, ensuring that all hardware operates smoothly and that software remains updated and properly licensed. Its systematic design allows for efficient handling of custom tickets, with a clear focus on prioritizing customer issues. Vivantio requires no coding, enabling users to configure and tailor the system to their specific needs. The platform also offers a robust self-service portal, which is highly responsive and effective for knowledge sharing and dissemination. In addition, the program supports a range of essential company functions, such as finance, HR, and legal services. Vivantio automates advanced services and integrates complex business systems, helping to prevent issues from escalating. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Vivantio has a complex configuration process, that demands skills from administrators and other staff

The licensing structure is less friendly and these advanced integrations demands more attention Review collected by and hosted on G2.com.

What problems is Vivantio solving and how is that benefiting you?

Vivantio has created an organized space that handles all functions together, from the IT, finance, HR, among many and this ensures collaboration and productivity

The software is robust in delivering quality services to clients, from the automated ticketing to suitable workflow management

We have secured a self service system that empowers users with articles and content that reduces the amount of time that support agents use to handle issues

We use Vivantio for powerful asset visibility, something that assists us oversee our hardware, servers and even software and in case some challenges occur, the app is designed to provide information

We use Vivantio to support different departments and agencies to deliver standardized operations and ensure consistency and accountability

We acquire timely performance insights from this app, and this involves surveys and other ticketing services Review collected by and hosted on G2.com.

Gerald S.

Digital Marketer

Mid-Market (51-1000 emp.)

11/10/2025

"Exceptional Customization and Streamlined Customer Support"

4.5/5

What do you like best about Vivantio?

First, I like the customization capabilities of Vivantio which makes it possible to align ITIL system.

It makes it easy to handle customer requests thus improving customer service.

I also like ease of managing and automating tickets which streamlines workflow for the support agents.

Also, the tool ensures a smooth and unified view of customer information which comes in handy in ensuring we give top and individualized customer support.

The increased efficiency in customer service reflects in reduced cost of doing business. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

It has been smooth and Vivantio meets our needs without hiccups. Review collected by and hosted on G2.com.

What problems is Vivantio solving and how is that benefiting you?

It has been a great tool for customer service and its great automation makes it possible and affordable to offer customer service with minimal compromises.

The tool ensures efficiency in customer service and not only does it ensures quality service, it leads to more conversion as well as customer loyalty. Review collected by and hosted on G2.com.

Julian M.

Systems Manager

Design

Small-Business (50 or fewer emp.)

10/23/2025

"Highly Configurable and Powerful, But Needs a Modern Interface"

4.5/5

What do you like best about Vivantio?

Vivantio is magnificent and efficient in being extremely configurable and flexible, allowing us to manage any forms of tickets and ensure suitable workflow

The program developed a significant self service portal, something that provides limitless knowledge to all users, both internally or externally

Vivantio assists us in problem or incident management and response, something that gives us better insight beyond just a single situation

The platform has a robust support from any stakeholder, more so the customer help team

Vivantio is useful in different ways and scope, suitable for small and large enterprises Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Vivantio lacks a slick and modern interface design, which makes it less attractive and appealing

Mobile version of Vivantio is slightly weaker and less responsive, creating a glitch when in operations Review collected by and hosted on G2.com.

What problems is Vivantio solving and how is that benefiting you?

Vivantio focus on listening to customers, where it attentively receives support tickets and handle them very carefully

Most of custom workflows in our company are precisely automated by Vivantio, from ticketing to automated responses

Vivantio did a brilliant thing, creating a self service knowledge base, that outlines all possible queries and their accurate response

The dashboard designed by Vivantio is visible and easy to navigate, with close monitoring reports that are regularly posted

The program goes beyond handling clients concerns to establishing valuable relationships and trust with clients Review collected by and hosted on G2.com.

Satish K.

Software Engineer

Construction

Enterprise (> 1000 emp.)

11/10/2025

"Versatile Service Management Platform That Boosts Productivity, But Initial Set Up May take time"

4.5/5

What do you like best about Vivantio?

The versatility of this service management platform makes it a superior platform that has been beneficial to our company.

It is an easy to implement service management system that offers extensive coverage and configuration.

Moreover, Vivantio is a friendly platform that automates complex processes or repetitive tasks in our company, which boosts our productivity.

The customer service we get whenever we contact the support team of this service management platform is top notch. Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Setting up Vivantio‘s dashboard may take time for beginners and they may require external help.

When it comes to handling large deployments, Vivantio is at times slow. Review collected by and hosted on G2.com.

Ifeoma E.

Operational Supervisor

Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

10/16/2025

"Powerful ITSM with Deep Configuration, but Pricing and Mobile App Need Improvement"

4/5

What do you like best about Vivantio?

Vivantio ensures deep configuration, something that creates specific tickets to handle specific situations

The app is a brilliant ITSM that ensures all incidents are resolved quickly and the established knowledge base is stable

Vivantio escalates performance through smooth third party support and smooth monitoring

We find Vivantio support team very helpful and easy to configure

This software ensures absolute document management which ensures there is knowledge base and professional support Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Installing Vivantio fails to favor small businesses due to unfair payments plans

The app has a gap in mobile app performance, where the admin end needs some polishing Review collected by and hosted on G2.com.

What problems is Vivantio solving and how is that benefiting you?

Vivantio helps us address incidents and concerns as they appear, ensuring that high level of assistance is made to users

We escalate our interactions with clients, where all help agents are available and informative

Vivantio helps us track all digital assets and hardware in our company, maintaining accountability and high results

All processes are executed with high level of transparency and professionalism, eliminating any possibilities of errors or confusion Review collected by and hosted on G2.com.

sheetal m.

Systems Manager

Arts and Crafts

Mid-Market (51-1000 emp.)

9/17/2025

"Vivantio; Impressive Support with Powerful ITSM, but Issues with Reporting are Encountered"

4.5/5

What do you like best about Vivantio?

Vivantio is impressive and highly configurable, allowing us to tailor make every aspect of our systems

The app requires limited or no training, as it has a UI that is designed in a simple manner

We get highly responsive customer feedback in cases we raise a complaint

The integration aspect is also good, mainly on automation or workflow management Review collected by and hosted on G2.com.

What do you dislike about Vivantio?

Vivantio has complex issues on report generating, which needs an administrator who is well trained or informed

We experience sluggish performance when we include large databases in the system Review collected by and hosted on G2.com.

What problems is Vivantio solving and how is that benefiting you?

Vivantio makes support more organized and centralized, to capture incidents and complaints efficiently

We use Vivantio to include structured procedures or practices, which will make the process of business management easier

We track every ticket raised by a customer, ensuring that all support team are working and engaging with customers Review collected by and hosted on G2.com.