Vivantio Reviews & Product Details

Vivantio is a collaborative approach that ensures all IT services are effectively aligned by this app, creating a robust incident and customer service management experience

The confidence that Vivantio gives to users through powerful configurations support makes all the team’s processes be successful

The established knowledge base issues instant resolutions to problems faced by customers

The tool has a friendly licensing option and this ensures small companies can afford the app

Customer support from Vivantio is consistently helpful and reliable Review collected by and hosted on G2.com.

When Vivantio faces large volumes of tickets, it tends to slow down

The administration complexity starts from the set up, requiring advanced customization Review collected by and hosted on G2.com.

First, I like the customization capabilities of Vivantio which makes it possible to align ITIL system.

It makes it easy to handle customer requests thus improving customer service.

I also like ease of managing and automating tickets which streamlines workflow for the support agents.

Also, the tool ensures a smooth and unified view of customer information which comes in handy in ensuring we give top and individualized customer support.

The increased efficiency in customer service reflects in reduced cost of doing business. Review collected by and hosted on G2.com.

It has been smooth and Vivantio meets our needs without hiccups. Review collected by and hosted on G2.com.

Vivantio is magnificent and efficient in being extremely configurable and flexible, allowing us to manage any forms of tickets and ensure suitable workflow

The program developed a significant self service portal, something that provides limitless knowledge to all users, both internally or externally

Vivantio assists us in problem or incident management and response, something that gives us better insight beyond just a single situation

The platform has a robust support from any stakeholder, more so the customer help team

Vivantio is useful in different ways and scope, suitable for small and large enterprises Review collected by and hosted on G2.com.

Vivantio lacks a slick and modern interface design, which makes it less attractive and appealing

Mobile version of Vivantio is slightly weaker and less responsive, creating a glitch when in operations Review collected by and hosted on G2.com.

The versatility of this service management platform makes it a superior platform that has been beneficial to our company.

It is an easy to implement service management system that offers extensive coverage and configuration.

Moreover, Vivantio is a friendly platform that automates complex processes or repetitive tasks in our company, which boosts our productivity.

The customer service we get whenever we contact the support team of this service management platform is top notch. Review collected by and hosted on G2.com.

Setting up Vivantio‘s dashboard may take time for beginners and they may require external help.

When it comes to handling large deployments, Vivantio is at times slow. Review collected by and hosted on G2.com.

Vivantio ensures deep configuration, something that creates specific tickets to handle specific situations

The app is a brilliant ITSM that ensures all incidents are resolved quickly and the established knowledge base is stable

Vivantio escalates performance through smooth third party support and smooth monitoring

We find Vivantio support team very helpful and easy to configure

This software ensures absolute document management which ensures there is knowledge base and professional support Review collected by and hosted on G2.com.

Installing Vivantio fails to favor small businesses due to unfair payments plans

The app has a gap in mobile app performance, where the admin end needs some polishing Review collected by and hosted on G2.com.

Vivantio is impressive and highly configurable, allowing us to tailor make every aspect of our systems

The app requires limited or no training, as it has a UI that is designed in a simple manner

We get highly responsive customer feedback in cases we raise a complaint

The integration aspect is also good, mainly on automation or workflow management Review collected by and hosted on G2.com.

Vivantio has complex issues on report generating, which needs an administrator who is well trained or informed

We experience sluggish performance when we include large databases in the system Review collected by and hosted on G2.com.

Vivantio is a configurable solution with extensive features for enterprise functionalities

The app has escalated our performance through in built automation

Vivantio has brilliant self service portal that equips employees and customers with information they need

The tool is scalable and we handle multiple services in a single application Review collected by and hosted on G2.com.

Vivantio has extensive configuration, which makes it less intuitive and flexible

Customization of Vivantio calls for detailed instructions or caution Review collected by and hosted on G2.com.

It will allow you to store, track data and extract eventually only by asking the other end user to create a tickets for their requests. It is very helpful and easy to use. Review collected by and hosted on G2.com.

The limitations in extracting file sometimes doesn't get the whole data needed. There are certain number of months that you can retrieve data. Review collected by and hosted on G2.com.

I like how easy it is to use, I immediately jumped straight into it with very limited training and it was so simple to use. I like how customizable it is you can have different dashboards and create multiple different reports as well as adding in engineer reports directly to the system. I enjoy the eas of updating tickets. I use the system daily and helps keep me on top of tickets so customers stay up today and is customer support focused. I easily integrated into the system from using different types of software it is by far the easiest i have ever used. It is easy to implement your own changes. Review collected by and hosted on G2.com.

It looks a little outdated in comparision to the likes of Jira / Service Now platforms, can be a little clunky Review collected by and hosted on G2.com.

The employee's at Vivantio are friendly and extremely knowledgeable. They're always happy to help with queries regarding setup on the helpdesk. They help create a personalised experience for any business that purchase their service. Review collected by and hosted on G2.com.

The backend of Vivantio can sometimes be a little complex and hard to navigate. There is a learning curve to understanding where to find settings and sometimes customising area's of the helpdesk can take a while. Review collected by and hosted on G2.com.