Glassbox Reviews & Product Details

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape.

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Seller

Glassbox

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Glassbox Community

Product Description

Glassbox provides digital customer experience analytics for web and mobile apps. Drive revenue, profitability & loyalty with optimized digital CX.

Overview by

David Geffen

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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Glassbox Integrations

(6)

Verified by Glassbox

Glassbox Media

Visualize, observe, analyze and elevate your digital customer journey with Glassbox Augmented Journey Map™ for both web and native mobile app. Get a real-time, comprehensive and multi-dimensional view of the customer journey. Increase engagement and maximize conversions. Automatically. With no ne...

Built-in AI analyzes all events and highlights the ones causing the customer to abandon their journeys. Get alerted to struggles and behavioral irregularities in real-time. Measure the business impact of every journey so you know what to prioritize.

Free text, NPS, and CSAT feedback are available with Glassbox's new VoC capability. You can now trigger feedback by the live experience, manage all feedback campaigns from a centralized dashboard, link directly to session replay, struggle score, business impact, and revenue, and leverage VoC data...

Glassbox Product Tour

Boost conversions with Glassbox

GIA: AI-Powered Session Analysis

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Official Downloads

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ADITYA T.

Software Engineer

Mid-Market (51-1000 emp.)

11/19/2025

"Glassbox:Transforms Digital Insights with Powerful Analytics and Seamless Session Replays"

5/5

What do you like best about Glassbox?

What I appreciate most about Glassbox is how it captures every digital interaction in real time, providing a comprehensive and transparent view of user behavior. The visual session replay feature allows me to quickly identify areas where users encounter difficulties. Its analytics are both robust and easy to use, enabling teams to implement data-driven improvements efficiently. In summary, Glassbox speeds up troubleshooting and significantly improves the digital customer experience. Review collected by and hosted on G2.com.

What do you dislike about Glassbox?

Glassbox can feel overwhelming at first because of the depth of data it provides. Additionally, the platform can be resource-intensive, leading to occasional performance slowdowns on large datasets. Review collected by and hosted on G2.com.

What problems is Glassbox solving and how is that benefiting you?

Glassbox addresses the challenge of truly understanding user behavior throughout digital journeys by offering comprehensive clarity. By capturing every interaction, it uncovers hidden friction points, technical problems, and drop-offs that traditional analytics might overlook. This enables quicker troubleshooting, lessens customer frustration, and enhances conversion rates. In the end, Glassbox delivers actionable insights that support the optimization of both user experience and overall business performance. Review collected by and hosted on G2.com.

Nisarg N.

System Administrator

Mid-Market (51-1000 emp.)

11/18/2025

"Revolutionized Our Customer Insights with User-Friendly Analytics"

4.5/5

What do you like best about Glassbox?

Glassbox offers outstanding insight into the complete digital customer journey. I truly value how user-friendly the platform is, as it enables us to swiftly pinpoint areas of friction and enhance the user experience with confidence. The real-time session replay and analytics tools are extremely effective for diagnosing issues and boosting conversion rates. All in all, it has transformed the way we understand customer behavior and supports us in making informed, data-driven decisions. Review collected by and hosted on G2.com.

What do you dislike about Glassbox?

So far i have not face any issue in this. Review collected by and hosted on G2.com.

What problems is Glassbox solving and how is that benefiting you?

Glassbox has made it much easier for us to understand why users abandon or encounter difficulties during their digital journey. Previously, identifying points of friction was a lengthy process and often relied on guesswork. With the introduction of Glassbox’s real-time session replay and advanced analytics, we are now able to quickly identify specific issues, streamline our workflows, and boost conversion rates. As a result, troubleshooting takes far less time, and the customer experience has improved noticeably, which has led to increased engagement and a higher return on investment. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

11/10/2025

"Transforms Customer Insights into Actionable Decisions"

5/5

What do you like best about Glassbox?

Glassbox actually helps in showing you that what customer experience in your website. With the use of it, we don't need to guess where people are stuck or drop off, with the help of it, we have the ability to see their journey and can understand what's working or not. It helps in enabling us to make smarter decision and fix issues later. Review collected by and hosted on G2.com.

What do you dislike about Glassbox?

As there are so much data and many features and this takes time to decide what is relevant for your goal. Review collected by and hosted on G2.com.

What problems is Glassbox solving and how is that benefiting you?

Earlier it was difficult for us to pinpoint where users were getting frustrated or dropping off. But with the help of Glassbox, now we have the ability to see their journey in details like where they are hesitating, what they clicking on, and what is leading them to convert or not. This kind of visibility helps in identifying issues, improve the user experience and helping in decision making. Review collected by and hosted on G2.com.

Chennie B.

Data Reporting Analyst

Enterprise (> 1000 emp.)

9/16/2025

"Amazing Experience Especially in creating Funnel that helps us with our data analysis."

5/5

What do you like best about Glassbox?

Very user friendly and easy to navigate. Pages are so easy to understand and you will be so familiar with the steps accordingly. Also, Funnels are very much accessible to those that can view and help with further checking and investigations. Review collected by and hosted on G2.com.

What do you dislike about Glassbox?

Sometimes, Glassbox was having some downtime without notice that makes the project or any task delayed. Review collected by and hosted on G2.com.

Anna Marie C.

Data Reporting Analyst

Small-Business (50 or fewer emp.)

8/5/2025

"Glassbox is easy to navigate but has performance lag issues."

4/5

What do you like best about Glassbox?

Like utilizing Glassbox for its ease of use and intuitive interface, which makes it an essential tool for analysis and investigation. It offers comprehensive session replay capabilities, allowing for detailed tracking of user behavior and interactions on the websites. It also supports deep insights into customer journeys to identify customer issues more effectively. Review collected by and hosted on G2.com.

What do you dislike about Glassbox?

The main concern with Glassbox is its performance lag. Actions such as clicking through sessions or running funnels often take up to a minute to load, which can significantly slow down the workflow. Review collected by and hosted on G2.com.

What problems is Glassbox solving and how is that benefiting you?

Since I use Glassbox extensively for analysis and investigation of customer feedback on brand websites, it is helpful to identify the pain points or issues encountered by customers while navigating the sites. Creating funnels is also helpful to quantify the customers affected by the same issue over a given timeframe. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

9/17/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy Access"

4/5

What do you like best about Glassbox?

What I really like about Glassbox is that it is not complicated to learn. Things are easy to navigate and attributes are easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Glassbox?

What I dislike about Glassbox is that some sessions are not complete so, there some things that I want to look that I can't. But overall, everything is good. Review collected by and hosted on G2.com.

Yoed Y.

QA Automation

Mid-Market (51-1000 emp.)

7/14/2025

"Glassbox is a great tool"

5/5

What do you like best about Glassbox?

It's great that I can view the customer journey through the app, and watch the relevant network calls. It helps greatly debug issues related to customer experience, and in addition get the calls. so I can create my own flows for load tests running the exact order of requests to the various services. Review collected by and hosted on G2.com.

What do you dislike about Glassbox?

No complaints, I find it very easy to use in general Review collected by and hosted on G2.com.

What problems is Glassbox solving and how is that benefiting you?

Observing the customer journey across different screens, buttons, and options provides valuable insights into how we can improve the user experience. It helps identify areas for optimization and refactoring, enabling teams to enhance the overall flow and ensure a smoother, more efficient interaction for our customers. Review collected by and hosted on G2.com.

Hemant D.

Cx (Tealeaf) Analyst

Enterprise (> 1000 emp.)

5/26/2021

"Glassbox - Next-gen CX tool,Key Feature - Session Replay (best in industry)."

4.5/5

What do you like best about Glassbox?

Session Replay, and Glassbox Reporting suite. Review collected by and hosted on G2.com.

What do you dislike about Glassbox?

they are focusing more on cloud customers, they should focus equally on their On-Prem customers also. Review collected by and hosted on G2.com.

Rosel G.

Data Analyst

Mid-Market (51-1000 emp.)

11/25/2025

"Thankful for Glassbox"

5/5

What do you like best about Glassbox?

It's easy to understand and allows me to create analytical reports based on the session replies. Review collected by and hosted on G2.com.

What do you dislike about Glassbox?

One limitation is that it only allows you to review three months of data. Review collected by and hosted on G2.com.

pratik n.

Production support

Enterprise (> 1000 emp.)

3/25/2025

"Great for defect Triaging"

5/5

What do you like best about Glassbox?

The best Thing I like is, what user has seen on screen and what action user has taken these helps to understand any reported issue to be understood properly with Glassbox's help.Any defect triaging for rare cases or once only creatable use case can be observed through glassbox and not just UI but other data like which API call are failed and like wise other details around the issue can also be observed from it. Review collected by and hosted on G2.com.

What do you dislike about Glassbox?

Currently can only look back for last 30days records, it would be good to look bit more far in the history as sometimes have to refer for old sessions and we end up in a situation where old session are cleared. Have observed some of the sessions where though user has seen expected experience in Glassbox it shows it as having some white overlay which makes it hard to understand what exact user has seen, if that can be looked at would be much appreciative of. Review collected by and hosted on G2.com.