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Sprinklr

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2,185 reviews
  • 4 profiles
  • 29 categories
Average star rating
4.2
#1 in 2 categories
Grid® leader
Serving customers since
2009

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Sprinklr Reviews

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Profile Name
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770
189
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30
Ruben B.
RB
Ruben B.
Making Things Work Better · Senior Process Manager @ Emma — The Sleep Company
08/06/2026
Validated Reviewer
Review source: Organic

Comprehensive CRM Solution with Customizable Workflows

I like that Sprinklr Service is very customer-oriented, making it easy to actually create custom workflows, which is a big customization feature for us. I appreciate the integration capabilities, as Sprinklr was brought in as a CRM solution largely because it allows easier integration with other platforms. I also value the knowledge base, which lets us create materials and templates effectively and features content blocks that make updates seamless. The dashboards for customer sentiment, contacts per order, and per item are very useful.
Vishal Singh C.
VC
Vishal Singh C.
QA-SME at QDegrees
08/03/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Sprinklr - The perfect CRM

Sprinklr provides us widget option that help us to get various reports for agent performance and customer transactions details. Knowledge base has been improved so we can easly get the articles by mentioning keywords. Its chat option is very cool where we can easly park chat and reconnect with the customer. AI agent is superb.
Komal S.
KS
Komal S.
07/29/2026
Validated Reviewer
Review source: Organic

Powerful Analytics, Challenging Interface

I use Sprinklr Social for building social media listening reports and dashboards, which allows me to track trends in the market, look at metrics, and track KOLs and sentiment.

About

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HQ Location:
New York

Social

@Sprinklr

What is Sprinklr?

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,400 valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Sprinklr’s value to the enterprise is simple: We un-silo teams to make customers happier.

Details

Year Founded
2009
Ownership
NYSE: CXM