I like how simple it is to launch calls quickly, even in high-activity environments.

I like that Aircall is really simple to use, which makes my work easier. I can keep it open on my screen and easily copy and paste phone numbers. The feature where I can see the ID of patient numbers is great because it helps make sure I'm sending messages to the right person. I also appreciate that Aircall keeps my communications with patients confidential, which is important for my work. Another feature I find valuable is the ability to send texts and get responses directly from patients, and that it logs our conversation so the next clinician can see what happened. Plus, I find it useful to log call details, like if I left a voicemail or if the patient's voicemail was full, which gives us a complete picture of our interactions. Setting up Aircall was very easy; I just downloaded it, and it was ready for use on both my phone and computer, which was super convenient.

I like best how the calls are automatically recorded and the fact It also transcribes the call is extremely helpful for gathering quick info.