--- title: Trengo Reviews meta\_title: 'Trengo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 246 reviews by the users' company size, role or industry to find out how Trengo works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 246 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Trengo Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Trengo but has limited features. Are you part of the Trengo team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI. * * * Seller [Trengo](https://www.g2.com/sellers/trengo) Discussions [Trengo Community](https://www.g2.com/products/trengo/discuss) Languages Supported Arabic, German, English, French, Indonesian, Italian, Dutch, Portuguese, Russian, Spanish Solution Type All-in-One Overview by Marketing Trengo Show More ## Pricing Pricing provided by Trengo. ### Boost €349.00 10 User Per Month ### Pro €599.00 20 User Per Month [ View More Pricing Information ](https://www.g2.com/products/trengo/pricing) ## Top-Rated Alternatives [ ![Front](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/trengo/competitors/alternatives) ## User Insights Average based on 246 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Trengo Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews) Show More AD Ashley d. Praktijkondersteuner Small-Business (50 or fewer emp.) 11/13/2025 "Organized Inbox and Efficient Task Management with Trengo" 4.5/5 What do you like best about Trengo? What I like about Trengo is that all messages come together in one inbox, keeping everything organized. Everything is immediately labeled, and you can easily see who has taken on which task. Review collected by and hosted on G2.com. What do you dislike about Trengo? If you are not used to working with AI, it can sometimes be difficult and cause confusion. It takes a while before you understand it and everything makes sense. It is actually still a learning process. Review collected by and hosted on G2.com. What problems is Trengo solving and how is that benefiting you? Previously, I had to open and maintain seven different mailboxes daily. Additionally, I kept track of WhatsApp on a separate tab, which sometimes led to me forgetting messages. Moreover, it was not always clear who was working on what and what had already been addressed. Now everything is brought together on one platform, where everything is clearly labeled and organized. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/26/2025 "Great partnership with Trengo" 4/5 What do you like best about Trengo? Since April, we’ve been working with Trengo on a pilot project to integrate a live chat feature into our website, and the experience has been very positive. The collaboration has been smooth and efficient from the start. Our project lead, Charlotte, has been outstanding. She’s highly knowledgeable about Trengo, always available to answer our questions, and provides tailored advice that fits our business needs. Her proactive and solution-oriented approach has made a big difference. We truly appreciate her involvement and support throughout the pilot. Review collected by and hosted on G2.com. What do you dislike about Trengo? So far, we haven’t encountered any major issues. However, as we continue exploring Trengo’s features, we’re curious to see more advanced functionalities and how they could further benefit our business. A bit more insight into long-term integration possibilities and scalability would be helpful as we consider next steps beyond the pilot phase. Review collected by and hosted on G2.com. What problems is Trengo solving and how is that benefiting you? Trengo is helping us improve customer engagement and streamline communication on our website. Before the pilot, we didn’t have a direct and instant way to interact with website visitors via chat for example. With Trengo’s live chat, we can now respond quickly to inquiries, offer real-time support, and create a more personal experience for our customers. In addition to the live chat, the customer journeys within Trengo have proven to be very effective. They help guide our website visitors to the right pages and ensure they find the relevant information faster and more easily. This has significantly improved the user experience and reduced friction in the customer journey. Overall, Trengo is helping us become more accessible, responsive, and customer-focused — a big step forward in our digital communication strategy. Review collected by and hosted on G2.com. Show More 9/3/2025 Current UserValidated ReviewerSource: Organic ![Birgit O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birgit O.") BO Birgit O. Teamlead Customer Contact Small-Business (50 or fewer emp.) 12/29/2025 "All Customer Messages in One Place—Fast and Efficient Responses" 4.5/5 What do you like best about Trengo? What I like most about using Trengo is that all customer communication comes together in one clear overview, allowing me to respond faster and never miss a message. Review collected by and hosted on G2.com. What do you dislike about Trengo? What I liked less is that, for example with email, you can’t configure everything yourself and remain dependent on how Trengo displays it. Review collected by and hosted on G2.com. What problems is Trengo solving and how is that benefiting you? By using a chatbot, we can help our customers faster and more efficiently, allowing our employees to spend more time on more complex questions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Arthur P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arthur P.") AP Arthur P. Operations Specialist Small-Business (50 or fewer emp.) 11/17/2025 "Exceptionally Easy to Use with Outstanding Support" 5/5 What do you like best about Trengo? How easy the platform is to use and get around. The Trengo team, who is always available and helpful. I would like to give a big thank you to Charlotte for helping our team to implement Trengo and for being very professional and available always. Review collected by and hosted on G2.com. What do you dislike about Trengo? Nothing the report, we have been really used to get around Trengo. Review collected by and hosted on G2.com. What problems is Trengo solving and how is that benefiting you? Trengo has really helped our team to find a new WhatsApp business solution to communicate the best with our providers. We are now able to handle smooth problem resolutions for our providers and customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Recreational Facilities and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Recreational Facilities and Services") AR Verified User in Recreational Facilities and Services Small-Business (50 or fewer emp.) 4/28/2026 "Easy to Use and Onboard, but Customer Support Can Be Inconsistent" 3/5 What do you like best about Trengo? It’s easy to use, and it’s also straightforward to introduce to new colleagues. Review collected by and hosted on G2.com. What do you dislike about Trengo? Their customer service is sometimes not up to standard for a platform that sells customer service solutions. Review collected by and hosted on G2.com. What problems is Trengo solving and how is that benefiting you? Channeling all communication channels into one service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic ![Monique H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Monique H.") MH Monique H. Marketing Manager Small-Business (50 or fewer emp.) 2/18/2026 "Simplify reception processes and intercept questions with the chatbot" 4.5/5 What do you like best about Trengo? It facilitates the processes for our reception staff: time-consuming work is taken off their hands and many questions are already intercepted by the chatbot. Review collected by and hosted on G2.com. What do you dislike about Trengo? Setting it up indeed takes some time, but that's mainly because I haven't completely mastered the system yet. Review collected by and hosted on G2.com. What problems is Trengo solving and how is that benefiting you? Charlotte is always very helpful and contributes well to the implementation of workflows. She came up with examples and brainstormed with us about possible solutions and options. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Catherine N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Catherine N.") CN Catherine N. French Operations Manager Small-Business (50 or fewer emp.) 11/17/2025 "Exceptionally User-Friendly and Effortless Setup" 5/5 What do you like best about Trengo? It's very user-friendly and easy to set up especially with the help of our account manager Charlotte who has been with us, checkyeti, every step of the way. Review collected by and hosted on G2.com. What do you dislike about Trengo? Currently, everything has been smooth sailing with Trengo. Review collected by and hosted on G2.com. What problems is Trengo solving and how is that benefiting you? Since we have several language teams dealing with different providers from various regions in the world, Trengo helps us organize those messages coming in from our partners and redirects them to the appropriate team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") IA Verified User in Automotive Mid-Market (51-1000 emp.) 8/13/2025 "Connecting and installing Trengo + the guidance from Trengo is, simply put, top-notch!" 4/5 What do you like best about Trengo? Trengo provides a technical bridge between the customer and our sales advisors. Previously, a customer could not directly reach a sales advisor, but thanks to Trengo, this is now possible. This effectively narrows the gap between customers and our sales team. The AI routing is also excellent, as it allows you to assign everyone to specific teams. This ensures that most chats are directed to the right team straight away, eliminating any confusion! Finally, I think the customer support is absolutely excellent. I have been assigned a contact person from Trengo, her name is Charlotte, and she’s fantastic! I can easily reach her throughout the week, and we have a weekly meeting to discuss any points we might want to adjust and to ask for feedback. The onboarding process is extremely well organized, so you don’t have to worry about a thing! Review collected by and hosted on G2.com. What do you dislike about Trengo? We've only been live for three weeks, so at the moment we don't have any areas for improvement or issues to report! Review collected by and hosted on G2.com. What problems is Trengo solving and how is that benefiting you? Trengo provides the solution and the bridge between our customers, who are increasingly orienting themselves digitally, and our sales advisors. It offers the possibility to get in direct contact with sales advisors and to ask detailed questions, which can then be answered by a product specialist. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 8/18/2025 "The Trengo team are great!" 4.5/5 What do you like best about Trengo? The entire onboarding experience was exceptional. The Trengo team provided outstanding support from the very beginning through to our go-live. A special mention goes to Charlotte, who was absolutely fantastic throughout, always available to answer questions and offer guidance. She ensured I had a thorough understanding of the system and personally walked me through all the key features. Her support was truly appreciated! Review collected by and hosted on G2.com. What do you dislike about Trengo? Setting up the platform was more challenging given the scale of our business and the number of brands we operate under. Creating distinct, customer-facing profiles to support each brand proved complex and would require careful consideration to ensure consistency and clarity across the board. Review collected by and hosted on G2.com. What problems is Trengo solving and how is that benefiting you? Trengo enabled us to explore WhatsApp as a customer communication channel for the first time, something we hadn’t previously considered. This experience provided valuable insights into both the advantages and limitations of using WhatsApp for business interactions Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ana R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ana R.") AR Ana R. Parkmanager Small-Business (50 or fewer emp.) 7/18/2025 "Review first introduction to and implementation of Trengo" 4/5 What do you like best about Trengo? It is nice to receive all communication in one place. This way, everyone can see what is happening, we don't miss any important information, and we can help the visitors quickly. Additionally, I found the onboarding with Charlotte to be very pleasant. The meetings were efficient and regular, which made the implementation of Trengo proceed quickly. Finally, I want to add that the communication with Charlotte was always very smooth, clear, and honest. I am sorry that we have to say goodbye, but I have every confidence that her successor will help me just as well. Review collected by and hosted on G2.com. What do you dislike about Trengo? What we are still missing is a connection between Trengo and our reservation system Roller, and with Aircall. This connection would make our work even easier and faster, because then we could immediately find and possibly modify bookings in the reservation system. Review collected by and hosted on G2.com. What problems is Trengo solving and how is that benefiting you? All information comes in at one place, ensuring we don't miss any communication. Additionally, this way all employees have insight into previous communications and can easily take over tasks from others when necessary. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ## Pricing Options Pricing provided by Trengo. ### Boost €349.00 10 User Per Month ### Pro €599.00 20 User Per Month ### Enterprise Contact Us Per Month [ View More Pricing Information ](https://www.g2.com/products/trengo/pricing) Trengo Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_51ec513e6ad628878d6541b01b22ba4c/front.png "Product Avatar Image") Front 4.7/5(2,507) [ Compare Now ](https://www.g2.com/compare/front-vs-trengo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,756) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-trengo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-trengo) ##### ##### Trengo Features Platform Customization Communication Pop-up Chat Notifications Internal Use Customization Conversation Archiving Team Inbox Channels Multi-Channel Coverage Open Listening [ View More Features ](https://www.g2.com/products/trengo/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Email Client](https://www.g2.com/categories/email-client)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[WhatsApp Marketing](https://www.g2.com/categories/whatsapp-marketing)[Email Management](https://www.g2.com/categories/email-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which app monetization platforms automate COPPA compliance and GDPR regulations for online publishers?](https://www.g2.com/discussions/which-app-monetization-platforms-automate-coppa-compliance-and-gdpr-regulations-for-online-publishers)[What location intelligence system integrates with retail analytics platforms?](https://www.g2.com/discussions/what-location-intelligence-system-integrates-with-retail-analytics-platforms)[What is the most cost-effective client side protection platform for a mid-size retail site that needs protection against skimming without an enterprise-level budget?](https://www.g2.com/discussions/what-is-the-most-cost-effective-client-side-protection-platform-for-a-mid-size-retail-site-that-needs-protection-against-skimming-without-an-enterprise-level-budget) [Which app monetization platforms integrate directly with Google Ad Manager for centralised control?](https://www.g2.com/discussions/which-app-monetization-platforms-integrate-directly-with-google-ad-manager-for-centralised-control)[Which Oracle Siebel resellers support Siebel modernisation and help organisations evaluate competitive CRM positioning before committing to long-term contracts?](https://www.g2.com/discussions/which-oracle-siebel-resellers-support-siebel-modernisation-and-help-organisations-evaluate-competitive-crm-positioning-before-committing-to-long-term-contracts)[Pros and Cons Details](https://www.g2.com/products/trengo/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)