Ease of use and integration are strong. It’s a simple platform for our team to learn and get comfortable with quickly. We don’t use the AI part because our team prefers human-to-human interaction, but it’s nice that AI is available as an option if we ever need it in the future.

There were some good things about their technology, but the horrible customer service ruined any value from that.

I really appreciate Podium's intuitive and user-friendly platform. It brings together messaging, customer interactions, AI-powered engagement, and reviews into a single system, which makes communication with customers more efficient and improves behind-the-scenes efficiency. The implementation process was smooth and well-organized, thanks to Naomi Williams, who ensured our data migrated seamlessly and our team was well-prepared. I also want to recognize Landum Markoff, our customer success manager, who has been outstanding—responsive, knowledgeable, and genuinely invested in helping us maximize the platform's value. Whenever questions arise, he's quick to provide answers and guidance, which keeps us moving forward. Additionally, the AI interaction has helped us become more responsive during after hours and weekends. Automating tasks like asking for Google reviews and following up on overdue invoices has been a big plus. Using Podium in a Google campaign recently allowed it to pretty much run itself.