UJET Reviews & Product Details

Ujet CCaaS platform is capable of integrating with a large number of third-party tools, including multiple CRMs. It can also directly integrate Google Dialogflow virtual agents. It supports multiple communication channels such as IVR, SMS, email, and WhatsApp. In addition, it supports agent assist and other AI features. Review collected by and hosted on G2.com.

I have found a lack of clear support documentation. The support team required a long time to fix product bugs, and it was difficult to reach out to them for lower-priority issues. Review collected by and hosted on G2.com.

The summary after each call makes the job easier. Review collected by and hosted on G2.com.

Sometimes it rings in the widget, but not on the phone. So, it feels like the client isn't hanging up, when in reality they never received the call. Review collected by and hosted on G2.com.

I like UJET because it makes handling customer interactions smoother and more efficient, especially in a fast-paced support environment. From my perspective working in a BPO setup, the platform brings everything viz., calls, chats, customer details, and interaction history into one place. This saves a lot of time and reduces the need to switch between multiple tools. It also helps me provide a more personalized experience for customers, since all the relevant information is easy to access during each interaction. Overall, UJET boosts productivity while keeping the workflow more organized and less stressful. Review collected by and hosted on G2.com.

UJET can be laggy at times, especially when opening it for the first time each day or when I’m handling multiple interactions. In my experience, there are moments when the system slows down, responds late, or doesn’t load properly, which is frustrating when I’m dealing with customers in real time and need to make an urgent call. These delays hurt efficiency and make the overall workflow more stressful, since even simple actions end up taking longer than expected. Review collected by and hosted on G2.com.

What’s great about UJET is how it actually prioritizes a better customer experience instead of just checking boxes. Since it’s a modern, cloud-based platform, it’s incredibly easy to use, making life much simpler for both the person asking for help and the agent providing it. I’m a huge fan of how it cleans up messy workflows—everything feels smart, connected, and completely intuitive Review collected by and hosted on G2.com.

Honestly, this feature is all upside—it’s just genuinely useful. Review collected by and hosted on G2.com.

UJET provides great integration and makes it easy to call our customers whenever needed. The best part is that we can place calls from anywhere in the world to anywhere else, and customers still receive the call from our legitimate company number. Overall, I find it to be a very useful tool. Review collected by and hosted on G2.com.

UJET often lags during the initial start-up, both in the integration and on their website. However, once everything is up and running, it works fine. I also feel it requires a high-speed network, which makes it difficult to use during remote work. Another issue is that when I paste a customer’s number, it throws an error and then pastes only after clearing previously typed digits, such as the country code. Such basic technicalities still need improvement. Review collected by and hosted on G2.com.

Ujet offers the perfect combination of advanced functionality and ease of use. Thanks to configurable tables, we can create the perfect setup immediately and directly. Best of all, Ujet offers services designed to impress customers and save money. Unlike other providers in this sector, Ujet's cost structure does not benefit from prolonged processing times; therefore, we are proud to help you reduce costs by reducing AHT. This is revolutionary! Review collected by and hosted on G2.com.

A user experiences that when working with multiple chats, the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it. Review collected by and hosted on G2.com.

After using UJET for an extended period, I remain very satisfied with the core service. The call quality and 99.9% uptime continue to be the backbone of my customer support, ensuring that technical glitches never get in the way of a good conversation. The web portal is still a breeze to navigate for account management, and the support team remains a top-tier resource when I need technical guidance.

We’ve recently started using the feature that allows us to receive images directly from members during a session. This has been a huge win for troubleshooting visual issues that are hard to describe over the phone. It saves a lot of back-and-forth and helps us get to a resolution much faster. Review collected by and hosted on G2.com.

While the image-sharing capability is a great addition, there is one workflow hurdle: agents must stay on the active phone line with the member while the image is being sent.

The Pro: You can guide the member through the upload process in real-time.

The Con: It can lead to "dead air" or slightly longer handle times while waiting for the file to transmit. I’d love to see a version of this in the future that allows for more asynchronous uploading so we can keep the queue moving while the member finds the right photo. Review collected by and hosted on G2.com.

I like this tool because it’s versatile and includes features that help reduce our workload across email, chat, and especially calls. I also appreciate how well it integrates with the other tool we use, which makes our overall workflow more efficient. We use it at work all the time because it’s easy to navigate. The functions are straightforward to pick up through self-exploration, and it doesn’t require any formal training. Review collected by and hosted on G2.com.

This tool sometimes experience bug that resulting for me to troubleshoot it sometimes. There's a time that I launch this tool and it couldn't load that interfered our task. Sometimes, it displays a different data that doesn't match the data that my colleague have that yields confusion to our team scorecard. Hopefully, they can fix this in future so UJET can reach its potential. Review collected by and hosted on G2.com.

UJET is the best for being user-friendly. It has a lot features that makes call interaction better. It sync well with the other tools we have that makes the workload easy. It is very efficient to our daily work as it offer functions that can modify the you want to handle the call, email or even chat. Review collected by and hosted on G2.com.

One thing I dislike about this tool is that sometimes it glitched to some occassion. Despite opening this without other tab, its tab is slow to open and might take minutes or even hours to load. I hope they can address this so this tool can reach its full potential. Review collected by and hosted on G2.com.

The best thing about UJET is how simple it is to use. It has a wide range of features that connect seamlessly with the other tools and systems we use at work, which makes our workflow much smoother. We rely on it every single day, and our operations honestly wouldn’t run the same without it. It’s become an essential part of how we work. Review collected by and hosted on G2.com.

One thing I dislike about UJET is that it sometimes crashes when I have other tabs or tools open. When that happens, it slows everything down and forces me to stop what I’m doing to troubleshoot the issue. Even if it’s basic troubleshooting, it still takes up valuable time and interrupts my workflow, which can be frustrating during busy hours. Review collected by and hosted on G2.com.