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Gladly
1,095 reviews
- 1 profiles
- 9 categories
Average star rating
4.7
Serving customers since
2014
Gladly Reviews
US
Verified User in Sporting Goods
Flexible Inboxes and Easy Integrations
That you can separate messages through different inboxes and have different access to each. Also the integration with our other system sis easy.
AD
Antoine D.
Our customer support department got significantly improved since we use Gladly
The most enjoyable thing about Gladly is its ability to provide me with a complete account of the interactions of a customer. I apply it regularly in the retail support to handle the questions in a variety of channels such as email, chat, and social. The features also enable me to review previous discussions, assign tickets to other teammates, and make follow ups with ease.
CB
Chuck B.
I think Gladly makes managing customer interactions easier and more personal
My favorite aspect of Gladly is that it allows me to monitor all the interactions with customers using its tools to provide the individual response each time. I can view past messages, notes and preferences all together. The daily usage will enable the team to reply to emails, calls and chats without losing context. This is made easier with threading, tagging and reminders that enable the follow ups to be managed and a hassle free and careful experience to be enjoyed by all customers.
About
What is Gladly?
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Warby Parker, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund, and JetBlue Ventures
Details
Year Founded
2014
Website
www.gladly.aiHunting for software insights?
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