Gladly
1,100 reviews
- 1 profiles
- 9 categories
Average star rating
4.7
Serving customers since
2014
Gladly Reviews
HB
Henri B.
Customer requests and history in our company are much easier and better track
In my case, the most interesting aspect of the software is that it eliminates the possibility of information falling through the cracks. I have access to the discussion with each of the customers and what needs to be addressed. The quantity of features justifies the ability to make various kinds of inquiries and keep their status effectively. It will allow me to minimize errors, ensure a happy customer base, and make my task during the day more structured.
NJ
Nitu J.
Cloud Engineer | AWS & Azure Certified | Cloud Infrastructure, DevOps & Security | Based in UttarakhandFinally the ticket numbers: no more! Best for real customer talk.
As a Cloud Engineer I have to see how our systems are talking to the CX platform. The "Customer Timeline" is very impressive. If a customer sends an email, then calls, then WhatsApp message it is all one single scrollable timeline. No need to merge tickets and look for old history. It saves so much time for our agents and on the backend side, the integration with the API is very clean. The "Customer AI" is also very smart - the bot actually knows what the customer wants rather than just giving generic bot replies.
SE
Samuel E.
Gladly improves how support teams work together
My favorite feature of Gladly is that it keeps customer conversations together as opposed to being divided into tickets. I have been using it everyday and the frequency doing the same is a true indicator of how natural it is to my work process. It integrates with services such as Shopify and Slack, thus, I do not need to change tabs to see the order information and team reports. The feature count is also good as long as handling emails and chats.
About
What is Gladly?
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Warby Parker, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund, and JetBlue Ventures
Details
Year Founded
2014
Website
www.gladly.aiHunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
