Gladly
1,114 reviews
- 1 profiles
- 9 categories
Average star rating
4.7
Serving customers since
2014
Gladly Reviews
UF
Verified User in Food Production
Easy to Use, All the Information in One Place
Easy to use, with all the information in one place, which makes it easier to work with.
IN
Ishfaq N.
B-Pharm Graduate Dayananda Sagar UniversityGladly Keeps Customer Conversations Organized with Helpful AI Assistance
What I like best about Gladly is that it keeps the entire customer conversation and history in one place. The AI assistance is useful for handling routine questions and creating faster responses, while agents still have the full context when a conversation needs human support. This makes the workflow more organized and helps provide a more consistent customer experience.
AD
Airene D.
User-Friendly, Feature-Rich — Excellent for Auditing
User friendly , love the feature but reporting area needs improvement
About
What is Gladly?
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Warby Parker, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund, and JetBlue Ventures
Details
Year Founded
2014
Website
www.gladly.ai