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Gladly
1,086 reviews
- 1 profiles
- 9 categories
Average star rating
4.7
Serving customers since
2014
Gladly Reviews
KB
Katalin B.
Easy to Use with Great Customer Insights
I like that Gladly is easy to use, which makes it convenient for me in my role as a phone agent helping clients. The multiple possibilities it offers, like the ability to search for data from different windows, are valuable. I also appreciated how very easy the initial setup was.
CB
cesca b.
Effortless Customer Service Platform with Easy Setup
I like using Gladly for its ease of use and the workflow it provides. It's very beneficial for addressing simple questions for customers, making the process smoother for me. Setting up Gladly was super easy, which is a plus.
JJ
Julie J.
Sidekick Saves Time and Unifies Customer Journeys
I really appreciate being able to view the entire customer journey in one place, no matter where the conversation began. I love using Sidekick! It saves us so much time that I would have otherwise needed to hire more staff. The Answers feature has become our knowledge base and our single source of truth, which is a major advantage for any organization.
About
What is Gladly?
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Warby Parker, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund, and JetBlue Ventures
Details
Year Founded
2014
Website
www.gladly.aiHunting for software insights?
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