Customer success software is used by businesses to ensure, through interactions with the company, customers achieve the outcome that enterprises anticipate them to reach as they use the product. This software uses detailed analysis of past behavior to create a “health score" to predict future satisfaction of a customer, allowing companies to systematically grow an established customer base, identify any red flags, and increase customer retention rates. These products are used by customer success and sales teams for the purpose of optimizing customer relationships. Customer success initiatives are vital to preserving and expanding revenue, boosting customer advocacy, and sustaining corporate profitability and growth. Customer success software often integrates with CRM software, help desk software, and social media management software tools.
To qualify for inclusion in the Customer Success category, a product must:
Customer Success reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
ChurnZero's real-time customer success platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their customers use their product, (2) assesses their health and their likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content. ChurnZero customers find instant ROI as their customer success managers are immediately more productive and better informed and their customers are getting better just-in-time service from the automated playbooks.
Gainsight™, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight’s product helps you touch customers effectively, track customer health consistently and transform the way your company orients around the customer. Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executives and product management. Learn how leading companies like Adobe, Box, DocuSign, HP, Marketo, Nutanix and Workday use Gainsight to help their customers succeed at www.gainsight.com.
ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. We deliver a holistic, personal approach to managing success throughout the customer lifecycle. Our true Customer Success Management Platform™ provides actionable insights, rich customer analytics, and best practices to reduce churn, increase revenue, and maximize the lifetime value of the customer. We believe that SaaS is more than software and service. It’s about relationships. Think beyond acquisition and support. You want a customer for life. And not one that exists because they’re locked into a contract. You want a customer that chooses to partner with you because you help them accomplish their goals and succeed—through personal relationships and delightful experiences. ClientSuccess is more than a reporting tool that users reference once or twice a week. We're a true customer management platform, providing a powerful solution for the front-line customer success managers and actionable insights for Executives.
Totango is the leading enterprise-grade customer success platform that helps organizations proactively impact business outcomes by driving the right level of engagement with their customers - increasing growth and retention. With solutions to empower Customer Success Teams and entire companies, Totango enables everyone to participate in customer success easily and securely.
CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System®. Results are published and analyzed in real-time, using highly customizable and flexible reporting tool making it ideal for global enterprises.
Planhat is a Customer Success Platform built to make Customer Success simple. Planhat is beautiful and easy to use. It helps you reduce churn, upsell more, drive user engagement and maximize the lifetime value of your customers. Planhat is built for everyone from the CS rep to the C-Suite. It has all the functionality and features you would expect in a modern Customer Success Platform - the difference is in the design, usability and speed to implement.
UserIQ empowers SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption. Our platform collects user engagement data from your product and allows you to communicate to your users when they are most engaged: within the product itself. As a result, you’ll be able to scale onboarding, increase feature usage, accelerate time-to-value, and ultimately drive more revenue throughout the customer journey.
If you want to grow your business, you need a system, not a collection of tools. Accelo makes it easy to manage all you client work, from prospect to payment, and everything in between. With powerful features like automatic email capture, automated time sheets and intelligent business processes that alert you if things are going off track, you can forecast the future and make sure you never get lost. Accelo lets you focus on more important things (like growing your business) so you can focus on doing the work you love. Try it now for free!
Strikedeck is a comprehensive Customer Success solution that is rapidly deployable, and easy to implement. Out-of-the-box integrations and domain-specific customizations enable the customer to deploy a Customer Success solution in days, not months. Strikedeck’s BYOD, bring your own data model, platform easily implements all of your business processes and data fields within our extensible data architecture. Their proprietary formula calculates customer health, identifies at-risk customers, and triggers automated workflows to proactively address issues and reduce potential churn. Strikedeck provides real-time visibility into cohorts, market segments, and also allows you to drill down to a granular view of individual actionable items. Playbooks standardize best practices across an organization with powerful execution scripts of tasks, notifications, and escalations. Users can communicate with their customers through in-app emails, personalized surveys, and NPS & CSAT widgets. Campaigns can be customized and automated based on past behavioral trends. Reports enable sharing of key insights and milestones across the organization. See how leading companies like CallidusCloud, Apttus, HashiCorp, Thoughtspot, and more use Strikedeck to power Customer Success & happiness.
Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.
The Armatic platform enhances the power of your existing accounting/ ERP software and your existing CRM system with workflow automation, powerful business intelligence and fully integrated cross-department communications functionality to automate tasks in finance, sales, support, HR and operations. 1. Finance & Billing Automation (AR, AP, Invoices, Subscriptions, Payments): Fully automated AR Collections drastically reduces time to payment (DSO). Our advanced rules engine delivers the right message at the right time automatically, ensuring the highest likelihood of payment, while enabling prompt, efficient customer communication. Never have another vendor payment not accounted for, assign vendor bills for review and approvals. Leverage our workflow automation and approval engine to route all your bills for optimized payments. Enable subscription/recurring billing, progress billing, invoice creation, automatic payments, payment plans, late fees, coupons, online billing and interactive customer portals, all integrated and synced with your current accounting and CRM systems. Payment tokenization and automated failed payment recovery ensures no payment is missed and all data is secure. 2. Sales & Success Automation (QTC, CPQ, NPS, eSign): Automate quotes for prospects, control your pricing and close deals faster with our QTC and CPQ features. Everything from creating a quote to collecting cash from customers. Empower your sales and success team to handle the QTC process and remove departmental bottlenecks. No more second-guessing, let your sales team handle all aspects of new contract creation within a clearly defined framework - from quote to eSignature and payment. Share all historical communication data, files, documents, invoices and contracts across your whole team from the customer manager. Use Armatic's build in contact center to communicate with your customers. Leverage the Armatic Net Promoter Score engine to join companies that have grown 2x faster vs the competition. Empower your teams to make better decisions backed by customer feedback. 3. Human Capital Automation (eNPS, Employee Advocacy, Contracts, eRecords): Measure and improve your employee satisfaction with the Armatic employee NPS. Create communication feedback loops with your employees to drive loyalty and employee engagement. Amplify your companies social reach with Employee Advocacy. Leverage the social networks of your employees, by providing them an easy way to share approved company information. Your companies social posts reach a magnitude of prospects and potential new hires. Provide your HR team and managers across your organization a solution to eSign, store and manage securely all employee contracts. Share all historical communication data, files, documents, employee contracts and NDAs across your whole team. The Armatic employee contact manager provides your team instant and easy access to all employee relevant information, including communication data, contracts, and HR related notes.
Our product simplifies complex implementation, on-boarding, and sales processes by keeping the customer, internal staff, and 3rd parties on the same page. This is done by an intuitive interface that communicates progress to all parties in a meaningful and thoughtful way.
Natero is a Customer Success software platform with a truly data-driven approach to managing your customers and CSM team. Predict which customers are at-risk or likely to expand and advocate. Monitor customer health based on product usage, CSM scores, NPS, and so much more. Use Workflows and Playbooks to manage your Customer Journey. Schedule email blasts or automatically trigger messages based on customer behavior or lifecycle events.
At Skilljar, we believe that the best LMS is easy to use and runs smoothly for students and admins. It works with your business, can be accessed anywhere and allows you to create a story with your content. That's what we've built - beautiful training experiences backed by data. Skilljar helps you accelerate product adoption, automate onboarding workflows, reduce support costs, and increase long-term customer satisfaction. Key features: ** Simple, intuitive, mobile-responsive user interface ** Multimedia content, including video, live training, PDF, built-in quizzing, and SCORM ** Certification engine ** White-label branding ** E-commerce for selling training ** Detailed analytics including groups and managers ** Single Sign On and REST APIs ** Integrations with Salesforce, Marketo, Active Directory, Okta, LinkedIn, Google, Stripe, Paypal, and more ** Cloud Learning Management System (LMS) ** US support team Founded in 2013, we're a technology startup based in Seattle, WA (TechStars Seattle 2013) and backed by Trilogy Equity Partners. Visit us at www.skilljar.com.
Bolstra is for high touch B2B companies whose revenue is highly dependent on existing customers and want to maximize customer lifetime value by confidently delivering on their brand promise. Bolstra is a Customer Success Software company that provides an agile work management SaaS platform to help businesses accelerate customer growth. Unlike CSM companies who focus their attention on reacting to data, Bolstra is the only CS solution that enables you to create, apply and adapt best practices required across the enterprise to transform your customers into advocates.
Komiko provides AI-powered Sales and Customer Success solutions for business to business companies that use Salesforce CRM. We have customers of all sizes across software, healthcare, distribution, professional services, and insurance. Whether you are in the market for a data capture solution for contacts and activities or advanced playbooks to guide your team to success, we have a solution for you: 1. Sales Enablement Improve win rate and promote accountability without having years of data science under your belt. Expand your data visibility and get more valuable insights beyond just revenue. Komiko makes analytics accessible for you and your team and turns metrics into actionable insights with ML-based playbooks, reports and alerts. Use Komiko to make data-driven decisions, identify gaps and optimize sales efficiency. 2. Customer Success Build a data-driven customer success team to optimize customer experience. A lot of companies struggle with the concept of transforming into a data-driven decision-making organization. Komiko supports you and your team by simplifying the transformation with quick implementation and ML-based playbooks to get you started as soon as possible. Komiko does all the heavy lifting behind the scenes and retrieves valuable insights from product usage data to engagement metrics that are available in Komiko’s embedded reports, dashboards and alerts. 3. Sales & Customer Success Coaching Top-performing sales and customer success teams think in terms of strategic data-driven process management. They use Komiko’s real-time playbooks to place revenue generating actions at the top of their teams' list. Komiko’s ML-based playbooks work seamlessly, and in real-time. They are completely customizable and are based on your team's performance and your personal coaching style. You won't get them anywhere else but here. 4. Email Tracking Capture email activities and reveal insights quickly and easily. No more nudging your team to feed CRM with customer conversations, documents, or how often they’ve contacted the customer. Let Komiko do it automatically, directly into your Salesforce Classic and Lightning screens. Komiko’s email integration software is comprehensive but light, smart and easy to implement. Komiko provides insights that will be otherwise impossible to obtain, monitor and maintain over time. Komiko can also automatically capture contacts that are missing from Salesforce and their job title and phone number from the signature block, so you don't have to re-enter this information into Salesforce. For example, when the sales team mailboxes are synchronized the CSMs will be able to see the discussion that led to the sell along with all promises made and view all documents exchanged inside Komiko's timeline. Get email alerts on new contacts that you can add to Salesforce with one click. Get meeting brief email to prepare you and your team before every meeting. Contact us at email@example.com to see a demo and get started.
AppsForOps Timeline is a game changing Customer Success software platform. Customer Success - powered by being in the know. It provides next level visibility on customer activity spanning your organisation's people, processes and systems. It allows you to easily see the whole picture and act on what matters most.
Crisp is the ultimate all-in-one multi-channel customer support platform that helps businesses connect instantly with their customers or leads who are waiting for support. With its quickly evolving set of tools, Crisp is leading businesses through the customer-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customers lifecycle experience for potential customers, generate more qualified leads, enhance customers help, improve customers satisfaction leading to a global increase in the revenue. Get started for free today and join 100 000 businesses using Crisp at crisp.chat With an easy UX, companies are able to build a shared inbox for everyone within the company. Crisp is your one-stop for managing your multi-channel customer support strategy. While using Crisp, you'll access : - Live Chat software - Chatbots software - Knowledge base software - Drip campaign software - CRM software - Live Translate - Screen Sharing - Multiple integrations (Slack, Wordpress, Shopify, Zapier, Hubspot, Salesforce ...) - Routing rules - many other features
Client Share is the first Customer Success SaaS platform built to improve the relationship between Buyers and Suppliers. We enable Buyers to improve, analyse and manage the relationship with their strategic Suppliers, unlocking 25% of hidden value. We enable Suppliers to improve, analyse and manage the relationship across key accounts leading to account P&L growth and contract retention. Client Share is a private, digital community for a Buyer and a Supplier that focuses on, and is built around, B2B business relationships. Think of the best bits of Dropbox, Facebook, YouTube, Yammer, TripAdvisor, WeTransfer and LinkedIn all brought together in a private buyer-supplier community for relationship management. B2B deserves better. Start improving your results, today.
Imagine being able to measure performance scores on key categories of customer needs and from multiple perspectives. STAMP (see http://www.stampcsm.com) allows you to systematically determine how well you are delivering on what is most important to your customers, so you can create action plans for internal and external solutions. With an intuitive dashboard, STAMP visualizes the gap between importance versus performance, alerts key managers when accounts are underperforming, and tracks account and team performance over time. By transforming customer data into user-friendly insights and visualizations, STAMP delivers a playbook for keeping your highest-value customer(s). View our video series here: https://www.youtube.com/playlist?list=PLv9EHHI-LGIiPfpW9IRxg9fqKHRwfr4Fg
A platform to build better user onboarding. Use Chameleon to build, manage and improve product tours for your web application without writing code. Using Chameleon you can show new users key functionality, highlight product changes, improve feature discoverability and reduce confusion and support requests. Non-technical team members can control the tours using our WYSIWYG editor so no need to wait for dev resources or engineering cycles. Chameleon automatically collects the data on tour performance that can be used to optimize tours. Variations can be shown to different users and all tours can be A/B tested. Connect to one of the hundreds of integrations Chameleon supports to see your data alongside your other usage data.
Salesmachine is the post-signup platform to better understand your customers and orchestrate interactions based on their behavior. Instantly convert more leads, accelerate adoption and reduce churn! * Sales teams can focus on the best leads who are using your product to beat their numbers. * Product and growth teams accelerate Onboarding and Adoption with account-based engagement. * Customer Success teams coordinate proactive actions at every stage of the customer lifecycle to deliver success.
HubSpot is a leading growth platform. Since 2006, HubSpot has been on a mission to make the world more inbound. Today, over 56,500 total customers in more than 100 countries use HubSpot’s award-winning software, services, and support to transform the way they attract, engage, and delight customers. Comprised of Marketing Hub, Sales Hub, Service Hub, and a powerful free CRM, HubSpot gives companies the tools they need to Grow Better. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. With Service Hub, you can create a frictionless customer experience and turn happy customers into growth. Service Hub has all the tools you need to delight customers at scale.
Thought Industries is one of the world's fastest-growing online learning companies and is helping everyone from small businesses to Fortune 500s change how they build, deploy and grow profitable and scalable online learning businesses. Today, more than 100+ customers and brands are using the Thought Industries Learning Business Platform to transform the way they reach, teach, and engage audiences.
Liferay Digital Experience Platform is an enterprise-grade platform that enables companies to create and connect personalized digital experiences across web, mobile, social, in store and other touchpoints. It provides the technical foundation (deep integration, security and modularity) for your digital business to orchestrate unique customer experiences, as well as business value features to support a deeper understanding of your customers.
inSided's innovative customer success automation platform helps B2B software companies scale by combining customer success content with user-generated community content and delivering it seamlessly within your product. Increase customer retention and boost Customer Success and Support team efficiency by automating customer engagements—all while providing a smooth and easy user experience. The inSided platform is a true SaaS solution: highly configurable with no programming needed.
CustomerSuccessBox is a B2B SaaS Outcome Driven customer success software. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution which could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption and usage analysis, and calculating customer health score. It enables success managers to deliver a consistent customer onboarding experience, improve retention, drive upsell and improve monthly recurring revenue (MRR) and lifetime value (LTV) for SaaS businesses. CustomerSuccessBox processes millions of activities from 100,000 plus end users every week and the patent pending technology is built to handle ~ 2,200 events/second to monitor customer account health. CustomerSuccessBox is being used by global clients like XebiaLabs, Hiver, WizIQ, Synup and WoowUp.
Deliver content and share information with your customers with a Salesforce connected Customer Portal. Customize the look and feel with your own brand. Control access to standard and custom objects, files and document sharing and eLearning. Remove barriers to your clients by automating anything related to how they interact with the business using a modern web portal. Social features let users collaborate on files and documents. Fully brand-able and configurable to meet customer portal needs. Build a web portal for customers to update info tied to accounts (or opportunity) stored in Salesforce. Approve documents, collaborate on cases or use our online training and certification. Intelligently optimizes synchronization with Salesforce data resulting in less API calls for high performance and uninterrupted data accessibility. Uses existing account/opportunity structure and works with any custom objects or bolt-on’s. Where we really stand out from the crowd is our integrated IDE and support. You can configure just about anything with clicks not code. Most of our customers are up and running in days. Our reviews speak for themselves - our customers love us! The most powerful feature of Magentrix is our Salesforce integration. It's included out-of-the-box, is fully configurable and uses existing account/opportunity structure. No duplication of records and we dynamically adjust API calls.
With Userlane you can create easy, step-by-step, interactive guides to explain your browser-based software to each user individually. A navigation system that guides people while actually carrying out tasks. The perfect solution to optimize SaaS user onboarding and automate staff training.
ForeSee is the driving force behind more than 2,000 of the world's most revered brands and organizations — in retail, financial services, government, healthcare, consumer packaged goods, and other industries — that understand the powerful intersection of CX and business impact. Understanding the full voice of your customer and an increasingly complex customer journey is challenging. Point solutions result in fragmented processes and systems. Data can lead to dead-end results or insights with no clear action. Piecing this together takes time and effort. Over the years, our clients and the market have asked for a better way to make complex CX decisions everyday. ForeSee CX Suite is the next evolution of ForeSee. It’s an integrated suite of CX applications that helps you manage all your CX intelligence needs from one central place. Best of all, it’s backed by the only proven methodology for CX measurement; 15 years of benchmarks; and an expert professional services team that can serve as an extension of your insights team. With ForeSee and ForeSee CX Suite, you’re co-investing with us in the future of CX. Because getting CX right is more important than ever.
Akita is a Customer Success Management Platform designed to help you reduce customer churn and increase revenue from your existing customers. With Akita you can: ⇒ Achieve a single, unified view of your customer data ⇒ Build intentional and effective Customer Success processes ⇒ Develop a scalable Customer Success program ⇒ Measure the performance of your Customer Success team ⇒ Be the driving force toward a customer-focused company culture Akita offers you: ⇒ One-click integrations with over 100 different SaaS tools ⇒ Unlimited segments for your accounts and contacts ⇒ Fully-customizable customer health scores ⇒ Unlimited playbooks—triggered by user behavior (good or bad) ⇒ Activity or health-related alerts ⇒ Goal-oriented Reviews feature ⇒ Hyper-focused CSM inbox ⇒ Team or company-wide Slack notifications ⇒ Two-way Salesforce sync (Pipedrive coming soon) ⇒ CSM activity reporting No contract • Unlimited users during your trial • White glove onboarding
ServiceSource International, Inc. (NASDAQ:SREV) helps the world’s leading brands grow closer to their customers. As a global leader in outsourced inside sales, customer success and recurring revenue growth and retention solutions, ServiceSource expands customer lifetime value by helping companies to more efficiently and effectively find, convert, grow and retain their B2B customer relationships. Trusted by global market leaders in the cloud/XaaS, software, technology hardware, medical device & diagnostic equipment and industrial IoT sectors, ServiceSource sells, manages or renews $9 billion of revenue annually on behalf of its clients. Leveraging a robust technology suite, predictive data models and more than 3,000 revenue delivery professionals speaking 45 languages, only ServiceSource brings to market nearly 20 years of expertise and the ability to drive recurring revenue growth to more than 170 countries.
Vyopta simplifies the management of large collaboration networks with comprehensive, accurate analytics, monitoring, and alerts for multi-vendor environments. Vyopta collects, combines, and cleans collaboration usage and performance data from Cisco, Microsoft, Polycom, Zoom, Pexip, BlueJeans, and more so that IT teams and Collaboration managers can get the most out of their investments in communication and collaboration platforms.
It is our premium product that meets all your back-end support the website/corporate/business etc., It is designed for those who need an administrative support in the industry which mainly deals with the invoice, clients, payment details etc., It has an enhanced functionality of my dashboard for analysing the reports for your business. It is a must-have product for any industry depends on the website.