Customer success software is used by businesses to ensure, through interactions with the company, customers achieve the outcome that enterprises anticipate them to reach as they use the product. This software uses detailed analysis of past behavior to create a “health score" to predict future satisfaction of a customer, allowing companies to systematically grow an established customer base, identify any red flags, and increase customer retention rates. These products are used by customer success and sales teams for the purpose of optimizing customer relationships. Customer success initiatives are vital to preserving and expanding revenue, boosting customer advocacy, and sustaining corporate profitability and growth. Customer success software often integrates with CRM software, help desk software, and social media management software tools.
To qualify for inclusion in the Customer Success category, a product must:
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Gainsight™, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight’s product helps you touch customers effectively, track customer health consistently and transform the way your company orients around the customer. Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executives and product management. Learn how leading companies like Adobe, Box, DocuSign, HP,
ChurnZero's real-time customer success platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their customers use their product, (2) assesses their health and their likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including i
ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. We deliver a holistic, personal approach to managing success throughout the customer lifecycle. Our true Customer Success Management Platform™ provides actionable insights, rich customer analytics, and best practices to reduce churn, increase revenue, and maximize the lifetime value of the customer. We believe that SaaS is more than software and service. It’s about relationships. Think
Totango is the leading enterprise customer success platform that enables organizations proactively impact business outcomes by driving the right level of engagement with their customers - increasing growth and retention. As the first and only customer success solution focused on goals, Totango Spark has enabled enterprises such as SAP, Dimension Data, Zoom to achieve outsized business results in weeks.
HubSpot is a leading growth platform. Since 2006, HubSpot has been on a mission to make the world more inbound. Today, over 56,500 total customers in more than 100 countries use HubSpot’s award-winning software, services, and support to transform the way they attract, engage, and delight customers. Comprised of Marketing Hub, Sales Hub, Service Hub, and a powerful free CRM, HubSpot gives companies the tools they need to Grow Better. HubSpot Service Hub is customer service software that makes it
UserIQ helps businesses realize the full value of customer success by equipping CS teams with the product analytics, customer insights, and user engagement tools needed to fight churn, grow their accounts, and align the entire business around their users’ needs.
CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System®. Results are published and analyzed in real-time, using highly customizable and flexible reporting tool making it ideal for global enterprises.
Planhat is a Customer Success Platform built to make Customer Success simple. Planhat is beautiful and easy to use. It helps you reduce churn, upsell more, drive user engagement and maximize the lifetime value of your customers. Planhat is built for everyone from the CS rep to the C-Suite. It has all the functionality and features you would expect in a modern Customer Success Platform - the difference is in the design, usability and speed to implement.
At Skilljar, we believe that the best LMS is easy to use and runs smoothly for students and admins. It works with your business, can be accessed anywhere and allows you to create a story with your content. That's what we've built - beautiful training experiences backed by data. Skilljar helps you accelerate product adoption, automate onboarding workflows, reduce support costs, and increase long-term customer satisfaction. Key features: ** Simple, intuitive, mobile-responsive user interface
Crisp is the ultimate all-in-one multi-channel customer support platform that helps businesses connect instantly with their customers or leads who are waiting for support. With its quickly evolving set of tools, Crisp is leading businesses through the customer-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customers lifecycle experience for potential customers, generate more qualified leads, enhance customers help, improve customers satis
The Armatic platform enhances the power of your existing accounting/ ERP software and your existing CRM system with workflow automation, powerful business intelligence and fully integrated cross-department communications functionality to automate tasks in finance, sales, support, HR and operations. 1. Finance & Billing Automation (AR, AP, Invoices, Subscriptions, Payments): Fully automated AR Collections drastically reduces time to payment (DSO). Our advanced rules engine delivers the righ
Our product simplifies complex implementation, on-boarding, and sales processes by keeping the customer, internal staff, and 3rd parties on the same page. This is done by an intuitive interface that communicates progress to all parties in a meaningful and thoughtful way.
If you want to grow your business, you need a system, not a collection of tools. Accelo makes it easy to manage all you client work, from prospect to payment, and everything in between. With powerful features like automatic email capture, automated time sheets and intelligent business processes that alert you if things are going off track, you can forecast the future and make sure you never get lost. Accelo lets you focus on more important things (like growing your business) so you can focus
Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.
Bolstra is for high touch B2B companies whose revenue is highly dependent on existing customers and want to maximize customer lifetime value by confidently delivering on their brand promise. Bolstra is a Customer Success Software company that provides an agile work management SaaS platform to help businesses accelerate customer growth. Unlike CSM companies who focus their attention on reacting to data, Bolstra is the only CS solution that enables you to create, apply and adapt best practices req
Strikedeck is a comprehensive Customer Success solution that is rapidly deployable, and easy to implement. Out-of-the-box integrations and domain-specific customizations enable the customer to deploy a Customer Success solution in days, not months. Strikedeck’s BYOD, bring your own data model, platform easily implements all of your business processes and data fields within our extensible data architecture. Their proprietary formula calculates customer health, identifies at-risk customers, and
Natero is a Customer Success software platform with a truly data-driven approach to managing your customers and CSM team. Predict which customers are at-risk or likely to expand and advocate. Monitor customer health based on product usage, CSM scores, NPS, and so much more. Use Workflows and Playbooks to manage your Customer Journey. Schedule email blasts or automatically trigger messages based on customer behavior or lifecycle events.
Komiko provides AI-powered Sales and Customer Success solutions for business to business companies that use Salesforce CRM. We have customers of all sizes across software, healthcare, distribution, professional services, and insurance. Whether you are in the market for a data capture solution for contacts and activities or advanced playbooks to guide your team to success, we have a solution for you: 1. Sales Enablement Improve win rate and promote accountability without having years of data
AppsForOps Timeline is a game changing Customer Success software platform. Customer Success - powered by being in the know. It provides next level visibility on customer activity spanning your organisation's people, processes and systems. It allows you to easily see the whole picture and act on what matters most.
Thought Industries is one of the world's fastest-growing online learning companies and is helping everyone from small businesses to Fortune 500s change how they build, deploy and grow profitable and scalable online learning businesses. Today, more than 100+ customers and brands are using the Thought Industries Learning Business Platform to transform the way they reach, teach, and engage audiences.
Clientshare is the first Customer Experience platform and app built to improve the relationship between Buyers and Suppliers. We enable Buyers to improve, analyse and manage the relationship with their strategic Suppliers, unlocking 25% of hidden value. We enable Suppliers to improve, analyse and manage the relationship across key accounts leading to account P&L growth and contract retention. Client Share is a private, digital community for a Buyer and a Supplier that focuses on, and is b
Imagine being able to measure performance scores on key categories of customer needs and from multiple perspectives. STAMP (see http://www.stampcsm.com) allows you to systematically determine how well you are delivering on what is most important to your customers, so you can create action plans for internal and external solutions. With an intuitive dashboard, STAMP visualizes the gap between importance versus performance, alerts key managers when accounts are underperforming, and tracks accoun