Session Replay reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
Session replay software enables a company to record and visually play back a user’s session on its website to better understand the user’s experiences. Session replay tools offer visibility into how a visitor interacts with a company’s website, including the bugs, errors, or confusing moments they may experience. This level of awareness can then empower companies to optimize their websites for better user experiences.
Session replay software is often leveraged by user experience and product teams to provide a clear picture of how users interact with the site. Session replay products are also utilized by marketing teams to monitor how website visitors interact with their branding or messaging. Session replay software can exist as a standalone product used alongside A/B testing software, heat maps software, or customer success software. However, many session replay tools include functionality from those categories as well.
To qualify for inclusion in the Session Replay category, a product must:
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With a quick deployment, our platform starts to ingest and visualize everything your customers experience on web, native app, and kiosk. The impact of every customer interaction is automatically quantified, every customer session can be replayed, and most importantly, all your teams can work from a single version of truth. That’s why the biggest brands have taken the Quantum leap, such as Alaska Airlines, lululemon, Lenovo, and Western Union. Looking to learn more about the session replay space
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Glassbox empowers organizations to manage and optimize the entire digital customer experience across their website and mobile apps. By leveraging unparalleled big data, behavioral analytics, session replay, customer journey mapping, free-text search and application monitoring capabilities, Glassbox enables enterprises to see not only what online and mobile customers are doing but why they are doing it. Most importantly, Glassbox informs and facilitates action based on those insights that can l
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Since 2005, Crazy Egg has helped hundreds of thousands of website owners pay attention to every website visitor, so they can get the most out of every website visit. With access to 5 different types of heatmaps, a visitor recordings/session replay tool, A/B testing, AND surveys, you have the complete package to transform your business by improving your user experience.
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Do you know why your visitors don't convert? Lucky Orange will help you answer the question of why 99% of visitors that visit your site never turn into customers. It's one of those tools that will have you wondering how you ever lived without it. Visitor recordings, live chat, heat maps, form analytics, polls, and more.
To achieve the maximum level of conversion, you need to analyze a whole bunch of important statistics. It’s necessary to know traffic sources, scroll depth, understand which website elements users click the most often, and monitor usability. Based on this information you can develop an action plan to increase conversion. Plerdy is designed to automatically collect all data that can show how to grow conversion. Users get access to a click heatmap and SEO alerts. With this tool, you can also creat
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LiveSession is a web analytics software with session replays. You can use it to solve your customers problems, find answers about how your product is used, and optimize overall experience in your web application.
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VWO Insights combines session recordings, heatmaps, on-page surveys, and more to diagnose problem areas in your visitors’ experiences. So you can fix what's broken. And make the good stuff even better.
Reactflow highlights visual and logical reasons why your visitors are not turning into customers and ensure a seamless sales funnel to gain faster ROI. Reactflow playback your customer's activity recordings as a video, Compile Heatmaps, Funnel Analytics, Bugs, Console Logs and provide feedbacks which helps you to understand customer's pain points, solve them and produce outstanding flows.
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Session replay software allows businesses to capture and analyze a visitor’s interaction on a website. Session replay software captures aspects like mouse movements, typing, scrolling, swiping, and time spent on certain parts of a page. After session replay software gathers the data from a user interaction, the software then reproduces a video recording based on the user’s interaction with the website. This allows businesses to see exactly how a user interacted with their website. While other conversion rate optimization software such as heat maps indicate where a user is spending the majority of their time on a website, it doesn’t offer the answer to why they are spending so much time on a particular part of a website page. Session replay software mitigates this issue by focusing in on the why and formulating meaningful conclusions based on actual user experiences and data.
An important aspect to note about session replay is that although many session replay tools offer video replays of a user’s session on a website, these aren’t live screen recordings of a user’s time spent on the website. Rather these videos are simulated videos based on the events that occurred when the user was on the website. In this sense they are more of a recreation rather than an actual video recording.
Key Benefits of Session Replay Software
Session replay software is all about getting a better picture of the typical customer journey. This software aims to answer a multitude of questions such as where is traffic coming from, which design elements are attracting clicks, how do users interact with promotions and calls to action (CTAs), how far are visitors scrolling down the page, and why do customers leave a website. Having answers to these questions allow businesses to make informed decisions on how to improve the overall functionality and performance of their website.
Identify bugs — Consumers quickly leave a website if they notice it’s taking too long to load or if there are website bugs or other technical issues. IT teams use session replay software to identify at which point in the customer journey is a consumer leaving and whether or not this is due to a technical issue. After identifying the problem they work on potential solutions to improve the overall functionality of the site.
Boost conversion rates — Nothing is more useful to a business than understanding what users like and dislike about the website and brand. Through session replay software businesses are able to check the most common points at which users are abandoning the website. This provides actionable data points where something needs to be improved which in turn keeps customers on the website longer and boosts conversion rates.
Session replay software is truly a cross functional tool that is used by teams looking to identify trends on a website’s functionality and performance. For marketers it is about seeing how often a user clicks on a promotion, or for IT teams identifying areas where visitors are stalling and running into technical issues. Whatever the use case, session replay software is an invaluable tool in a businesses tech stack.
IT teams — Session replay software unveil a variety of bugs and other technical issues that may arise while a customer is navigating through a website. This helps IT and product development teams identify these issues and fix them to improve the usability of the website.
UX designers — User experience designers extrapolate heaps of data from session replay software that help them make more informed decisions on how to best improve the customer experience and the usability of their website. For example, UX designers see what elements consumers use to navigate from one page to another, how visitors interact with CTA buttons, how long it takes for customers to get to a checkout page, and more.
Traffic control — Traffic control settings allow users to decide the percentage of visitor sessions they would like to record. This allows users to only focus on a small sample rather than diving into countless user sessions which is quite time consuming.
Segmented recordings — Session replay software allows users to decide at which points in a customer journey they’d like to record. For example, if a business wants to know how customers are navigating their product listings, they may choose to start recording the customer only when they get to the product listing section. This saves time for businesses that only want to focus on one aspect of the customer journey.
Engagement score — Session replay software provides users an engagement score for each visitor session which measures the level of involvement from any given user. The engagement score is a good indicator of whether or not it’s worthwhile to analyze the session replay.
Filtered search — Alongside an engagement score, another feature that helps users identify the most relevant session replays is through filtered searches. Filtered searches allow users to look up session replays based on traffic source, customer location, type of devices, and other relevant parameters.
Notifications — Notification features allow users to set up email or notifications that alert users whenever a session replay has been completed.
Missing context — Although session replay software is quite helpful with providing live looks into how customers are interacting with the website, there still may be some times where there is no explanation for why a user abandoned the website. This missing context for businesses that look into these session replays can be frustrating as it results in wasted time and incorrect hypotheses.
Privacy risks — Many regulators and industry leaders recognize the privacy issues with recording personal customer data without the visitor knowing. While recording a user’s clicks may not raise any red flags, it becomes more of an issue if a customer is inputting personal data such as financial, medical, and password data. Regulators definitely see the risks of session replay software and are actively looking at ways to enforce businesses into notifying customers before they reach a site that they may have their screens recorded. Regardless, businesses must recognize this as a potential breach of trust with customers if they choose to use session replay software for purposes outside of improving website functionality.