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Session Replay reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

Best Session Replay Software

Session replay software enables a company to record and visually play back a user’s session on its website to better understand the user’s experiences. Session replay tools offer visibility into how a visitor interacts with a company’s website, including the bugs, errors, or confusing moments they may experience. This level of awareness can then empower companies to optimize their websites for better user experiences.

Session replay software is often leveraged by user experience and product teams to provide a clear picture of how users interact with the site. Session replay products are also utilized by marketing teams to monitor how website visitors interact with their branding or messaging. Session replay software can exist as a standalone product used alongside A/B testing software, heat maps software, or customer success software. However, many session replay tools include functionality from those categories as well.

To qualify for inclusion in the Session Replay category, a product must:

Visually record and store user interactions on a designated website
Offer tools to analyze a user’s experience
Provide insights into the general experience of users interacting with a website or product
Assist in optimizing a user’s or client’s experience on a website

Top 10 Session Replay Software

  • Dynatrace
  • Hotjar
  • Smartlook
  • FullStory
  • LogRocket
  • Mouseflow
  • Quantum Metric
  • Contentsquare
  • Glassbox Digital
  • Auryc

Compare Session Replay Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
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(973)4.5 out of 5
Optimized for quick response

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance of applications, the underlying infrastructure and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest enterprises trust D

(193)4.3 out of 5
Entry Level Price:FREE

Hotjar's Behavior Analytics software makes it easy to go beyond traditional web analytics and understand what users are really doing on your site. - Better understand user behavior - Make the right changes - Improve UX & improve conversions

(636)4.7 out of 5
Optimized for quick response

Smartlook is a qualitative analytics solution for websites and mobile apps helping over 280,000 businesses of all sizes and industries answer the "whys" behind their users' actions. Eliminate the guesswork and discover real, actionable reasons. With a unique feature set, Smartlook finally gives you a way to understand user behavior at the micro level. Always-on visitor recordings show you what every last visitor does on your website or app, while automatic event tracking lets you know how (and

(114)4.5 out of 5
Optimized for quick response

FullStory’s digital experience platform empowers businesses to continuously improve the digital customer experience across sites and apps. At the core of FullStory’s platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. FullStory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes. With FullStor

(115)4.7 out of 5
Entry Level Price:$99 5 SEATS MONTH

LogRocket records what users do on your site so that you can reproduce bugs and fix issues faster.

(107)4.7 out of 5
Entry Level Price:$0 (free)

Mouseflow is a behavior analytics platform used by more than 165.000 digital marketing, UX, Product, Startups and Enterprise clients to optimize their website experiences. With Mouseflow, you can: • Find out what happens between your visitors' clicks through watching video recordings of their sessions. • Build 6 types of heatmaps for all your pages automatically to understand what is getting their attention. • Set up funnels to watch where and why your visitors drop. • Use form analytics to imp

(74)4.6 out of 5

With a quick deployment, our platform starts to ingest and visualize everything your customers experience on web, native app, and kiosk. The impact of every customer interaction is automatically quantified, every customer session can be replayed, and most importantly, all your teams can work from a single version of truth. That’s why the biggest brands have taken the Quantum leap, such as Alaska Airlines, lululemon, Lenovo, and Western Union. Looking to learn more about the session replay space

(24)4.7 out of 5

ContentSquare is a digital experience analytics and optimization platform that helps businesses understand how and why users are interacting with their app, mobile and web sites. We compute billions of touch and mouse movements, and transform this knowledge into profitable actions that increase engagement, reduce operational costs and maximize conversion rates. Using behavioral data, artificial intelligence and big data to provide automatic recommendations, ContentSquare empowers every member

(57)4.4 out of 5
Optimized for quick response

Glassbox empowers organizations to manage and optimize the entire digital customer experience across their website and mobile apps. By leveraging unparalleled big data, behavioral analytics, session replay, customer journey mapping, free-text search and application monitoring capabilities, Glassbox enables enterprises to see not only what online and mobile customers are doing but why they are doing it. Most importantly, Glassbox informs and facilitates action based on those insights that can l

(83)4.8 out of 5

Auryc is a client-side journey intelligence platform that surfaces real-time insights with powerful visual context across all of your digital ecommerce journeys. We are helping enterprises find and resolve the customer journey issues that directly impact conversions and customer satisfaction. Auryc’s like having an expert CX analyst in-house who witnesses and delivers deep ROI insights about what your customers are experiencing and why they are buying- or why not.

(73)4.4 out of 5
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AB Tasty is a global leader in feature management, experimentation and personalization solutions, helping businesses launch better products faster and drive more conversions, engagement, and revenue on all their digital assets and channels. We provide marketing, product, and technical teams with a comprehensive brand and product experience optimization platform, allowing them to turn website, mobile or application visitors into customers, subscribers or leads, while delivering outstanding custom

(94)4.2 out of 5
Entry Level Price:$29 /month

Since 2005, Crazy Egg has helped hundreds of thousands of website owners pay attention to every website visitor, so they can get the most out of every website visit. With access to 5 different types of heatmaps, a visitor recordings/session replay tool, A/B testing, AND surveys, you have the complete package to transform your business by improving your user experience.

(30)4.4 out of 5

Every day, millions of dollars are lost due to poor experiences on websites and apps – and businesses are often in the dark about what’s causing them. Decibel’s digital experience platform is built specifically to identify these poor experiences and provide enterprise businesses like Lego, Adidas, and Sony the insights they need to optimize them. Decibel’s platform is driven by the Digital Experience Score (DXS®), a unique new metric for measuring experiences online. Powered by machine lea

Do you know why your visitors don't convert? Lucky Orange will help you answer the question of why 99% of visitors that visit your site never turn into customers. It's one of those tools that will have you wondering how you ever lived without it. Visitor recordings, live chat, heat maps, form analytics, polls, and more.

(22)4.5 out of 5
Entry Level Price:0$ 2 000 pages

To achieve the maximum level of conversion, you need to analyze a whole bunch of important statistics. It’s necessary to know traffic sources, scroll depth, understand which website elements users click the most often, and monitor usability. Based on this information you can develop an action plan to increase conversion. Plerdy is designed to automatically collect all data that can show how to grow conversion. Users get access to a click heatmap and SEO alerts. With this tool, you can also creat

Acoustic Experience Analytics (Tealeaf) helps organizations understand customer behavior across a digital touchpoints, improve website conversions, and optimize the customer experience. Leveraging a unique combination of session replay, heatmaps, behavioral analytics, and AI-powered anomaly detection, leading brands use Acoustic Experience Analytics go beyond traditional web analytics to learn why certain behavior takes place, quickly diagnose issues, and receive actionable insights on how to

(19)4.8 out of 5
Entry Level Price:free 1000 visits recordings

The first ever UX Automation tool to quickly improve conversion, turn frustrated users into happy customers and build significant market advantage thanks to pre-analysing UX and finding the behavioural patterns. - Experience Metrics (user’s behaviour patterns) - Business goals tracking - Conversion waterfalls - Entire visits recording - Heatmaps - Smart alerts

(22)4.6 out of 5
Entry Level Price: $42 monthly

LiveSession is a web analytics software with session replays. You can use it to solve your customers problems, find answers about how your product is used, and optimize overall experience in your web application.

(48)4.7 out of 5
Entry Level Price:$0 0 na MONTH

Custom monitoring, analytics and automation platform to boost UX, at a fraction of the time and cost, and our help included at no cost. Traditional APM/BPM/CEM/DEM/RUM/Automation are expensive, lack customization, and have poor issue detection, automation and alert relay. But our software platform, germainAPM, offers teams a fully customizable, cost-effective APM/BPM/DEM/RUM/Automation that is cloud-based or on-premise and performs an automatic root-cause analysis of issues as well as a recorde

(14)3.9 out of 5

Clicktale was acquired by Contentsquare in 2019. For more information, go to www.g2.com/products/contentsquare/reviews Clicktale transforms enterprises into experience-centric organizations and helps them achieve wins and savings worth hundreds of millions of dollars. The company’s digital customer experience platform and services provide insights to optimize visitor engagement, improve KPIs, and delight customers. To best connect with customers in the digital world, brands need to understand

(23)4.2 out of 5

Session recording tool. Inspectlet helps companies understand their website visitors' intentions with smarter web analytics.

(19)3.4 out of 5

UserZoom automates UX research for scale and speed, delivering the UX insights businesses need to improve their digital user experiences and impact the bottom line. Our combination of software, services and participant sourcing solutions allows businesses to test, benchmark and measure the UX of any digital product at any development stage and on any device, and get the complete story behind their user experience. UserZoom's all-in-one solution allows any enterprise business to scale their UX

(12)4.0 out of 5

ForeSee is the driving force behind more than 2,000 of the world's most revered brands and organizations — in retail, financial services, government, healthcare, consumer packaged goods, and other industries — that understand the powerful intersection of CX and business impact. Understanding the full voice of your customer and an increasingly complex customer journey is challenging. Point solutions result in fragmented processes and systems. Data can lead to dead-end results or insights with n

(46)4.2 out of 5
Entry Level Price:$0 0 Custom Custom

VWO Insights combines session recordings, heatmaps, on-page surveys, and more to diagnose problem areas in your visitors’ experiences. So you can fix what's broken. And make the good stuff even better.

(9)5.0 out of 5
Entry Level Price:$0 0 Custom Custom

Optimize your web and boost conversions by the next generation of analyticsfor tuning User eXperience.

(8)4.8 out of 5
Entry Level Price:$0 0 users MONTH

Capturly is a full-scale online analytics for online businesses. Capturly is focusing on the main driving forces: conversion and retention.

(7)4.4 out of 5
Entry Level Price:$0 0 NA NA

Reactflow highlights visual and logical reasons why your visitors are not turning into customers and ensure a seamless sales funnel to gain faster ROI. Reactflow playback your customer's activity recordings as a video, Compile Heatmaps, Funnel Analytics, Bugs, Console Logs and provide feedbacks which helps you to understand customer's pain points, solve them and produce outstanding flows.

(8)4.2 out of 5

SessionCam is a software that provides advanced session replay, heat-mapping and conversion funnel technology to enables user to optimize their on-line user experience and significantly increase conversion rates.

(95)3.3 out of 5

Acoustic Analytics (formerly Customer Experience Analytics) helps you make smarter, faster marketing and CX decisions based on insights into customers across touchpoints and channels. Only Acoustic gives you clarity into end-to-end journeys and their effectiveness while also giving you the ability to visualize the actual customer experience on your digital channels. This macro to micro view gives you both the what and the why behind your performance. The end result? The insight you need to optim

(70)4.4 out of 5

WalkMe does not take part in G2's review system

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Check out the G2 Grid® for the top Session Replay Software products. G2 scores products and sellers based on reviews gathered from our user community, as well as data aggregated from online sources and social networks. Together, these scores are mapped on our proprietary G2 Grid®, which you can use to compare products, streamline the buying process, and quickly identify the best products based on the experiences of your peers.
Leaders
High Performers
Contenders
Niche
Acoustic Experience Analytics (Tealeaf)
Dynatrace
Crazy Egg
Clicktale
Verint Foresee
AB Tasty
Decibel
FullStory
Hotjar
Inspectlet
Lucky Orange
UserZoom
Glassbox Digital
Contentsquare
Smartlook
Plerdy
Quantum Metric
Mouseflow
LogRocket
Auryc
Germain APM
cux.io
LiveSession
VWO Insights
Market Presence
Satisfaction

Learn More About Session Replay Software

What is Session Replay Software?

Session replay software allows businesses to capture and analyze a visitor’s interaction on a website. Session replay software captures aspects like mouse movements, typing, scrolling, swiping, and time spent on certain parts of a page. After session replay software gathers the data from a user interaction, the software then reproduces a video recording based on the user’s interaction with the website. This allows businesses to see exactly how a user interacted with their website. While other conversion rate optimization software such as heat maps indicate where a user is spending the majority of their time on a website, it doesn’t offer the answer to why they are spending so much time on a particular part of a website page. Session replay software mitigates this issue by focusing in on the why and formulating meaningful conclusions based on actual user experiences and data.

An important aspect to note about session replay is that although many session replay tools offer video replays of a user’s session on a website, these aren’t live screen recordings of a user’s time spent on the website. Rather these videos are simulated videos based on the events that occurred when the user was on the website. In this sense they are more of a recreation rather than an actual video recording.

Key Benefits of Session Replay Software

  • Improve the functionality and usability of the business’ website through analyzing visitor behavior
  • Identify bugs and other errors in computer code on the business’ website
  • Proactively help customers by identifying the most common pain points in the customer journey
  • Improve product marketing by identifying users’ likes and dislikes

Why Use Session Replay Software?

Session replay software is all about getting a better picture of the typical customer journey. This software aims to answer a multitude of questions such as where is traffic coming from, which design elements are attracting clicks, how do users interact with promotions and calls to action (CTAs), how far are visitors scrolling down the page, and why do customers leave a website. Having answers to these questions allow businesses to make informed decisions on how to improve the overall functionality and performance of their website.

Identify bugs — Consumers quickly leave a website if they notice it’s taking too long to load or if there are website bugs or other technical issues. IT teams use session replay software to identify at which point in the customer journey is a consumer leaving and whether or not this is due to a technical issue. After identifying the problem they work on potential solutions to improve the overall functionality of the site.

Boost conversion rates — Nothing is more useful to a business than understanding what users like and dislike about the website and brand. Through session replay software businesses are able to check the most common points at which users are abandoning the website. This provides actionable data points where something needs to be improved which in turn keeps customers on the website longer and boosts conversion rates.

Who Uses Session Replay Software?

Session replay software is truly a cross functional tool that is used by teams looking to identify trends on a website’s functionality and performance. For marketers it is about seeing how often a user clicks on a promotion, or for IT teams identifying areas where visitors are stalling and running into technical issues. Whatever the use case, session replay software is an invaluable tool in a businesses tech stack.

IT teams — Session replay software unveil a variety of bugs and other technical issues that may arise while a customer is navigating through a website. This helps IT and product development teams identify these issues and fix them to improve the usability of the website.

UX designers — User experience designers extrapolate heaps of data from session replay software that help them make more informed decisions on how to best improve the customer experience and the usability of their website. For example, UX designers see what elements consumers use to navigate from one page to another, how visitors interact with CTA buttons, how long it takes for customers to get to a checkout page, and more.

Session Replay Software Features

Traffic control — Traffic control settings allow users to decide the percentage of visitor sessions they would like to record. This allows users to only focus on a small sample rather than diving into countless user sessions which is quite time consuming.

Segmented recordings — Session replay software allows users to decide at which points in a customer journey they’d like to record. For example, if a business wants to know how customers are navigating their product listings, they may choose to start recording the customer only when they get to the product listing section. This saves time for businesses that only want to focus on one aspect of the customer journey.

Engagement score — Session replay software provides users an engagement score for each visitor session which measures the level of involvement from any given user. The engagement score is a good indicator of whether or not it’s worthwhile to analyze the session replay.

Filtered search — Alongside an engagement score, another feature that helps users identify the most relevant session replays is through filtered searches. Filtered searches allow users to look up session replays based on traffic source, customer location, type of devices, and other relevant parameters.

Notifications — Notification features allow users to set up email or notifications that alert users whenever a session replay has been completed.

Potential Issues with Session Replay Software

Missing context — Although session replay software is quite helpful with providing live looks into how customers are interacting with the website, there still may be some times where there is no explanation for why a user abandoned the website. This missing context for businesses that look into these session replays can be frustrating as it results in wasted time and incorrect hypotheses.

Privacy risks — Many regulators and industry leaders recognize the privacy issues with recording personal customer data without the visitor knowing. While recording a user’s clicks may not raise any red flags, it becomes more of an issue if a customer is inputting personal data such as financial, medical, and password data. Regulators definitely see the risks of session replay software and are actively looking at ways to enforce businesses into notifying customers before they reach a site that they may have their screens recorded. Regardless, businesses must recognize this as a potential breach of trust with customers if they choose to use session replay software for purposes outside of improving website functionality.

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