I was suprised by Dixa's extremely user friendly and easy to use solution as well as their UX for both PC and Mac, browser and windows app.
The account was ready to use after only a couple of minutes. I discovered how intuitive and easy it was to get a phone number, create your own e-mail, chat and call flows by using a powerful drag and drop builder with full call center routing features.
Different user levels for supervisor, admin, agent and customer. Detailed analytics and reporting tool, integrations with busylight and Skype for Business presence as well as Jabra headset, Shopify, Magento and Podio. Custom card webhooks displaying customer details from our CRM system directly in the UX.
Implementation was easy due to the functionality enhancement and easy to use UX, and both agent and customer feedback has been very positive. Internals has access to a 24/7 live chat support and "road warriors are able to be part of the setup with the ring mode functionality.
Enable a innovative, flexible and scalable real-time support tool by combining full call center functionalitites and integrations with existing support CRM systems and channels such as phone, mail, social media, contact forms etc. to exploit the full potential of a multichannel solution.