Glassbox

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813 reviews
  • 2 profiles
  • 15 categories
Average star rating
4.9
#1 in 1 categories
Grid® leader
Serving customers since
2010
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Glassbox Reviews

Review Filters
Profile Name
Star Rating
762
39
6
2
4
Verified User in Telecommunications
UT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
04/28/2026
Validated Reviewer
Verified Current User
Review source: Organic

Easy Access

What I really like about Glassbox is that it is not complicated to learn. Things are easy to navigate and attributes are easy to understand.
Basma K.
BK
Basma K.
Project Manager | Specializing in Process Optimization & Project Lifecycle ManagementMid-Market (51-1000 emp.)
04/28/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Essential for Identifying User Friction Points

I love that Glassbox doesn't just show me what users do – it finds why they get stuck. The AI struggle detection is like having a sixth sense for friction points. No endless tags. No guessing. Just actionable insight. The AI struggle detection saves me hours of guessing. Instead of watching dozens of session replays, I get a clear alert: 'Users are stuck here.' It's like having a team member who never sleeps, constantly flagging what's broken. That means I fix problems before sponsors complain or ticket sales drop. Valuable? Absolutely.
Mohamed Mostafa .
M
Mohamed Mostafa .
FreelanceSmall-Business (50 or fewer emp.)
04/25/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review
Translated Using AI

Enhanced analysis and seamless user experience with Glassbox

I love the ease of design in Glassbox as it allows me comfort in managing everything because it handles all matters, saving me time and effort.

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HQ Location:
London

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What is Glassbox?

Glassbox is an analytics platform that captures, visualizes, and analyzes digital interactions.

Details

Year Founded
2010