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Tidio

Show rating breakdown
4.6 out of 5 stars
1,904 reviews
  • 1 profiles
  • 16 categories
Average star rating
4.6
Serving customers since
2013

Profile Name

Star Rating

1528
322
35
12
7

Tidio Reviews

Review Filters
Profile Name
Star Rating
1528
322
35
12
7
OM
Ollie M.
05/05/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Effortless Setup, Boosted Customer Interactions

|Tidio
I like how easy Tidio was to set up and how effortlessly it integrated into our email system, making it quick and simple to send emails to clients. It significantly reduces the time needed to integrate with our old systems, allowing us to maintain communication with our customers and provide customer service to new ones without any issues.
Megan N.
MN
Megan N.
04/30/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Centralized Email & Chat, But Search and AI Flow Limits Hold It Back

|Tidio
I like the fact that email and chats are centralized.
DS
Dinesh S.
04/29/2026
Validated Reviewer
Review source: Organic
Incentivized Review

Better Live chat experience with Tidio

|Tidio
One thing i like about Tidio is its improved AI chatbot which handles queries more intelligently. It also offer better multichannel support and automation, making customer communication faster and more efficient.

About

Contact

HQ Location:
San Francisco, California

Social

@tidiocx

What is Tidio?

Tidio is an AI customer service software company founded in 2013 by Tytus Gołas, with headquarters in Szczecin, Poland, and San Francisco, United States. The company operates under the legal names Tidio Poland sp. z o.o. in Poland and Tidio, LLC in the United States. Tidio specializes in software as a service (SaaS) solutions, focusing on customer support and AI chatbot technologies. Their products include live chat, help desk software and issue tracking systems, chatbots, and conversational AI agents. Tidio’s most notable product is Lyro, the AI agent for customer service capable of resolving up to 64% of support issues. Tidio’s applications are cloud-based; mobile companion apps are available for iOS, Android. Desktop applications can be downloaded for macOS, Windows, and Linux.

Details

Year Founded
2013