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Tidio

Tidio

4.6 out of 5 stars

5 star

80%

4 star

16%

3 star

2 star

1 star

1,879 reviews

1 profiles
16 categories

Average star rating

4.6

#1 in 1 categories

Grid® leader

Serving customers since

2013

AI Agents For Business Operations

AI Chatbots

AI Customer Support Agents

Chatbots

Conversational Marketing

Conversational Support

Customer Communications Management

Customer Self-Service

Customer Service Automation

Digital Adoption Platform

Digital Customer Service Platforms

E-Commerce Tools

Help Desk

Live Chat

Shared Inbox

Social Customer Service

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Product

Tidio

1,879 reviews

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

Profile Name

Tidio

Star Rating

1520

309

Tidio Reviews

Review Filters

Profile Name

Tidio

Star Rating

1520

309

Anshul S.

Customer Success Manager at OffersHub || SaaS || Affiliate Management Platform || Web Developer

03/05/2026

Validated Reviewer

Verified Current User

Review source: Organic

It is the best chat support app we use also, It's extension is great which we use on our software

|Tidio

Ui is very nice, also real time notifications are there and we can share images to guide clients more easily

Kiran S.

03/02/2026

Validated Reviewer

Verified Current User

Review source: G2 invite

Incentivized Review

Streamlined Chat Automation and Lead Tracking with Smooth Integrations

|Tidio

The automation workflows, visitor tracking, and canned responses in Tidio help me handle multiple chats without missing important leads. Integrations with other apps are smooth and easy to set up. The support team is always close at hand for assistance, and the onboarding process is straightforward.

Seth H.

Director at Camp Arrowwood

03/01/2026

Validated Reviewer

Verified Current User

Review source: Seller invite

Incentivized Review

The best chat program - Great Free Features

|Tidio

I still use it on my website daily! It has only improved with time.

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About

Contact

HQ Location:

San Francisco, California

Social

@tidiocx

What is Tidio?

Tidio is an AI customer service software company founded in 2013 by Tytus Gołas, with headquarters in Szczecin, Poland, and San Francisco, United States. The company operates under the legal names Tidio Poland sp. z o.o. in Poland and Tidio, LLC in the United States. Tidio specializes in software as a service (SaaS) solutions, focusing on customer support and AI chatbot technologies. Their products include live chat, help desk software and issue tracking systems, chatbots, and conversational AI agents. Tidio’s most notable product is Lyro, the AI agent for customer service capable of resolving up to 64% of support issues. Tidio’s applications are cloud-based; mobile companion apps are available for iOS, Android. Desktop applications can be downloaded for macOS, Windows, and Linux.