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Tidio

Show rating breakdown
4.7 out of 5 stars
1,855 reviews
  • 1 profiles
  • 16 categories
Average star rating
4.7
#1 in 1 categories
Grid® leader
Serving customers since
2013

Profile Name

Star Rating

1506
300
33
10
6

Tidio Reviews

Review Filters
Profile Name
Star Rating
1506
300
33
10
6
Jaime S.
JS
Jaime S.
01/18/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Effortless Chat Integration, Needs More Branding Options

|Tidio
I like Tidio because it offers easy integration with the web. The good documentation makes the integration straightforward. Setting up Tidio was easy, which is always a plus.
PM
Prasad M.
01/16/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Quick, Effortless Customer Communication with Tidio Live Chat & Chatbots

|Tidio
Tidio makes customer communication quick and easy. The live chat and chatbot features help respond instantly to queries and improve engagement without much effort.
Andrea C.
AC
Andrea C.
Photographer, cameraman and filmaker, video editor, web designer, consultant
01/15/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Powerful visual chatbot builder & Lyro AI, but pricing and plan limits can sting

|Tidio
What I like most about Tidio is its visual chatbot builder, which makes it easy for anyone to create even complex automations. The Lyro AI integration is a real game-changer because it can automatically resolve up to 70% of customer queries, helping small teams offer 24/7 support without having to increase headcount.

About

Contact

HQ Location:
San Francisco, California

Social

@tidiocx

What is Tidio?

Tidio is an AI customer service software company founded in 2013 by Tytus Gołas, with headquarters in Szczecin, Poland, and San Francisco, United States. The company operates under the legal names Tidio Poland sp. z o.o. in Poland and Tidio, LLC in the United States. Tidio specializes in software as a service (SaaS) solutions, focusing on customer support and AI chatbot technologies. Their products include live chat, help desk software and issue tracking systems, chatbots, and conversational AI agents. Tidio’s most notable product is Lyro, the AI agent for customer service capable of resolving up to 64% of support issues. Tidio’s applications are cloud-based; mobile companion apps are available for iOS, Android. Desktop applications can be downloaded for macOS, Windows, and Linux.

Details

Year Founded
2013