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Tidio

Show rating breakdown
4.6 out of 5 stars
1,905 reviews
  • 1 profiles
  • 16 categories
Average star rating
4.6
Serving customers since
2013

Profile Name

Star Rating

1529
322
35
12
7

Tidio Reviews

Review Filters
Profile Name
Star Rating
1529
322
35
12
7
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Advik D.
06/18/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Effective Chat Automation for Travel Customer Engagement

|Tidio
Tidio combines live chat, AI-powered automation, and customer engagement tools in a user-friendly platform. It helps us respond to travel inquiries faster, automate routine questions, improve customer experience, and reduce manual support efforts. The platform is easy to implement, performs reliably, and enables our team to handle more customer interactions efficiently without increasing workload.
Prahlad K.
PK
Prahlad K.
05/29/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Seamlessly Integrates Social Media with Easy Setup

|Tidio
I like that Tidio integrates with all my social media channels and emails, which is a great feature. It allows me to manage all customer messages from my Instagram, Facebook, and Pinterest pages in one place without having to monitor each channel individually. Using it along with my Shopify Plus store has been seamless. The initial setup of Tidio was very easy.
Verified User in Computer Software
AC
Verified User in Computer Software
05/21/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Easy Setup, Flexible Customization, and Fair Pricing That Scales

|Tidio
Tidu is very easy to set up, and it offers the level of customization I was looking for, with a fair pricing model that scales well as your needs grow.

About

Contact

HQ Location:
San Francisco, California

Social

@tidiocx

What is Tidio?

Tidio is an AI customer service software company founded in 2013 by Tytus Gołas, with headquarters in Szczecin, Poland, and San Francisco, United States. The company operates under the legal names Tidio Poland sp. z o.o. in Poland and Tidio, LLC in the United States. Tidio specializes in software as a service (SaaS) solutions, focusing on customer support and AI chatbot technologies. Their products include live chat, help desk software and issue tracking systems, chatbots, and conversational AI agents. Tidio’s most notable product is Lyro, the AI agent for customer service capable of resolving up to 64% of support issues. Tidio’s applications are cloud-based; mobile companion apps are available for iOS, Android. Desktop applications can be downloaded for macOS, Windows, and Linux.

Details

Year Founded
2013
Website
www.tidio.com