# Ozonetel Reviews **Vendor:** Ozonetel **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.6/5.0 **Total Reviews:** 624 ## About Ozonetel Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. ## Ozonetel Pros & Cons **What users like:** - Users find Ozonetel **easy to use** , especially for managing calls and integrating with CRM systems seamlessly. (134 reviews) - Users find Ozonetel's **versatile call handling features** invaluable for managing customer interactions and improving productivity. (95 reviews) - Users appreciate the **flexible call management options** of Ozonetel, enhancing their efficiency in handling customer grievances. (87 reviews) - Users appreciate the **smooth and immediate call quality** of Ozonetel, enhancing their overall communication experience. (69 reviews) - Users praise the **exceptional customer support** provided by Ozonetel, enhancing their experience with seamless channel integration. (57 reviews) - Users value the **efficiency** of Ozonetel, noting quick connections and improved productivity in their workflow. (54 reviews) - Users find Ozonetel's **reliable network and useful features** enhance their calling experience and support efficiency. (52 reviews) - Users praise the **intuitive interface** of Ozonetel, making communication seamless and hassle-free. (48 reviews) - Call Recording (47 reviews) - User Interface (46 reviews) **What users dislike:** - Users find **call issues** such as delays and drops frustrating, impacting the overall experience with Ozonetel. (61 reviews) - Users often experience **connection issues** , including network problems and call drops, affecting their overall experience. (60 reviews) - Users experience occasional **call connectivity issues** that lead to delays and interruptions in communication. (41 reviews) - Users often experience **connectivity issues** , including delays, disconnections, and challenges when transferring calls. (41 reviews) - Users often experience **technical issues** like call drops and delays, impacting their overall customer experience. (38 reviews) - Poor Connectivity (29 reviews) - Users experience **slow loading** times with Ozonetel, leading to frustrating delays and interruptions during calls. (29 reviews) - Limited Connectivity (25 reviews) - Delays (24 reviews) - Slow Performance (23 reviews) ## Ozonetel Reviews ### 1. User friendly and helps in tracking the calling minutes **Rating:** 5.0/5.0 stars **Reviewed by:** Lakshmi M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Ozonetel?** I really like Ozonetel for its reliable product and excellent service. It enables seamless and instant connectivity, which improves communication efficiency. The call recording feature is especially valuable, as it helps maintain records and serves as proof in case of any issues. Additionally, I appreciate its user-friendly interface, real-time monitoring, and analytics features, which help in tracking performance and improving overall productivity. **What do you dislike about Ozonetel?** At times, there are occasional network or connectivity issues, which can disrupt the calling experience. Additionally, the need to re-enter phone numbers multiple times can be inconvenient and time-consuming. Improving system stability and streamlining the dialing process would further enhance the overall user experience. Other than these minor concerns, everything works well. **What problems is Ozonetel solving and how is that benefiting you?** It helps in tracking and reording calls ### 2. Seamless Call Management with Intuitive Blended Mode **Rating:** 5.0/5.0 stars **Reviewed by:** Sonali D. | escalation specialist, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Ozonetel?** I like using Ozonetel for handling both outbound and inbound calls, especially in the context of customer grievances. It helps me by recording calls and maintaining a history of calls for the day, which is really convenient. I appreciate how it sends me notifications if a customer calls while I'm in manual mode. The feature offering both manual and blended options is very appealing to me. With manual mode, we're not disturbed by inbound calls and can focus solely on outbound calls. Blended mode is great because I can receive inbound calls once I log in, and if I'm available, it allows me to make outbound calls too. Setting up Ozonetel is quite simple; just enter your credentials, log in, and you're ready to go, using either the manual or blended mode based on your needs. **What do you dislike about Ozonetel?** I think there should be a chat option as well. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel aids in managing outbound and inbound calls, records calls, and tracks call history, enhancing customer support. It provides notifications during manual mode and offers efficient manual and blended call handling options. ### 3. Great Quality and service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Ozonetel?** They have updated the user interface, and its very good **What do you dislike about Ozonetel?** Not now, they already updated the user interface, and it's very handy in use **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel CloudAgent is solving a number of problems for businesses, including the need for a scalable and flexible call center solution, the ability to handle high volumes of calls, and the need for real-time analytics and reporting. By providing a cloud-based call center platform that can be customized to meet the specific needs of each business, Ozonetel is helping companies improve their customer service and support operations, while also reducing costs and improving efficiency. For me personally, the benefits of using Ozonetel CloudAgent include increased productivity, improved call quality, and the ability to easily track and analyze call data. Overall, it's been a game changer for my business and has helped us to provide a better customer experience to our clients. ### 4. Strong User Experience with Flexible Configuration and Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Hero G. | Product Manager, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Ozonetel?** The platform offers a strong user experience, with configurable features that make it easy to adapt to different needs. Customer support is responsive and helpful when active requirements come up. **What do you dislike about Ozonetel?** For any custom development, the process and support from Sales are very slow and time-consuming. **What problems is Ozonetel solving and how is that benefiting you?** We use Ozonetel for our complete Telecall, IVR, and Voice/Call channels. It helps us manage everything in one place and solves multiple problems for us. ### 5. Simple test for Ozontel **Rating:** 5.0/5.0 stars **Reviewed by:** Jayalakshmi D. | Senior Customer success Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Ozonetel?** A major advantage is the ability to set up full cloud contact centers in hours, not weeks, allowing for fast scaling. It has robust analytics, and versatile omnichannel communication tools, which improve efficiency and support remote work capabilities **What do you dislike about Ozonetel?** Irritating call pauses and problems with transferring calls to agents. Some users feel support is slow and requires excessive follow-ups. Heavy micromanagement with strict monitoring of employee actions. **What problems is Ozonetel solving and how is that benefiting you?** Businesses can deploy within 24 hours, scale up or down as needed, and pay only for the agents they use, making it ideal for fluctuating demand. Slow follow-ups on sales leads reduce revenue. Ozonetel provides multiple auto-dialers (predictive, progressive) and AI-driven call flows. ### 6. A Closer Look at Its Features and Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Saira K. | Ops Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Ozonetel?** Rich Omnichannel Capabilities Ozonetel doesn’t just do voice calls — it brings together SMS, WhatsApp, live chat, etc., under one roof. That means agents don’t have to switch between many tools, and customers can be served via their preferred channel. Powerful IVR & Routing The IVR is strong: drag & drop design, no coding required, conversational IVR (speech/NLP), smart routing (skill‑based, priority, fallback etc.). This helps minimize wait times and route customers to the right agent. **What do you dislike about Ozonetel?** Occasional Call Quality / Reliability Issues Some users report voice breakage, dropped calls or disconnections, especially under high load. Issues with latency or lag in certain geographies or poor network conditions. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel helps me manage both inbound and outbound customer calls more efficiently. Its smart call routing and IVR reduce wait times, while CRM integration gives me caller info instantly. The dialer saves time on outbound calls, and after-call work is faster thanks to automation. Overall, it improves productivity, reduces customer frustration, and makes my job smoother. ### 7. Ozonetel is very much helpful tool for daily customer communication **Rating:** 4.5/5.0 stars **Reviewed by:** Shaik M. | Operation team member, Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2025 **What do you like best about Ozonetel?** Ozonetel makes daily calling smooth and efficient. The dashboard is simple to use, and it helps us easily track inbound and outbound calls, monitor history, and check performance in real time. It’s very reliable for customer communication and helps maintain transparency and productivity in our operations. **What do you dislike about Ozonetel?** Sometimes, there are minor connectivity issues such as tickets not generated in real time or delays in connecting with customers. The system also logs out occasionally, which can interrupt ongoing work. Apart from these small technical glitches, the overall experience is good. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel helps us manage a large volume of inbound and outbound customer calls efficiently. It allows us to track call history, and monitor performance in real time, which improves communication and ensures smooth coordination with customers. The platform saves time, increases productivity, and helps maintain accurate records for better customer service. ### 8. Cloud agent software: a friendly, easy-to-use app **Rating:** 5.0/5.0 stars **Reviewed by:** Nisha P. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Ozonetel?** Cloud agent software its friendly app. Reports can be scheduled and get it to mail with summary **What do you dislike about Ozonetel?** Account manger support for regular updates of product also no one contact us to understand the product adoption **What problems is Ozonetel solving and how is that benefiting you?** Taking customer care calls and missed call gets auto dialed. Call answer percentage is very good. ### 9. Seamless Omnichannel Integration and Unified Analytics with Ozonetel **Rating:** 4.5/5.0 stars **Reviewed by:** Ajay S. | Senior System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Ozonetel?** I like best about Ozonetel : it's omnichannel capabilities- voice, SMS, WhatsApp, chat etc. all integrated into one platform. Strong ease of integration with CRMs and help-desks (click to call, pop-ups, workflows) - great for embedding into existing operations. Agents can switch between channels seamlessly- no separate logins or dashboards. Managers get a single analytics view across all channels (call ,metrics+ Chat history + WhatsApp logs in one place.) **What do you dislike about Ozonetel?** Some users report call quality issues especially under heavy load or in certain geographies. The user interface is occasionally described as dated or not very intuitive for new users- meaning there may be a steeper learning curve than competitors **What problems is Ozonetel solving and how is that benefiting you?** We can consolidate multiple communication channels into a unified platform, so your agents are working from one interface- which reduces training, context - switching and errors. Because it is cloud based and scalable, we can deploy faster, add remote agents easily, handle fluctuating volumes without big infra investment. ### 10. Ozonetel’s Cloud Setup and Smart Call Routing Make It a Standout **Rating:** 5.0/5.0 stars **Reviewed by:** Prabhat D. | Project Coordinator, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Ozonetel?** Yes, the best part of Ozonetel is, cloud based customer support setup with smart call routing and IVR based facility makes this the best. The Omnichannel solution is providing you the flexibility to make your business in a right channel with easy implementions. **What do you dislike about Ozonetel?** When It comes up with the smart solutions but seems like little tough to integrate with every plateform and charging good amount to get the 10 seater setup. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel helps to keep my customer support flawless and automated overall. ### 11. One of the most easy and convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Varun K. | Customer Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Ozonetel?** Its very user friendly and easy to understand **What do you dislike about Ozonetel?** Can make it more good looking as per graphics **What problems is Ozonetel solving and how is that benefiting you?** It is adding more featued which make it more convenient to use ### 12. Great for Internal Calling **Rating:** 5.0/5.0 stars **Reviewed by:** Anand P. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Ozonetel?** It’s very good for internal calling purposes. **What do you dislike about Ozonetel?** Sometimes, the number shows up as spam to the customer. **What problems is Ozonetel solving and how is that benefiting you?** It’s very good for managing the calling process. ### 13. good for enhance customer engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Ozonetel?** best thing about this is that it offers a wide range of tools, including call recording, IVR, and omni channel support, catering to diverse business needs. also thi is enough capable to handle high call volumes, supporting businesses with significant customer interaction requirements. **What do you dislike about Ozonetel?** Some time call pauses, disconnections, and slow loading times, which can impact service quality. The onboarding process may require a learning curve, particularly for teams without prior experience with cloud contact center solutions. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel primarily solves the problem of inefficient and fragmented customer communication. It enables businesses to manage all customer interactions—voice calls, chats, emails, WhatsApp, and web messages—through a single unified platform. By automating call routing, IVR, and AI-powered responses, it reduces response time and human errors. Real-time analytics and CRM integrations help companies track, analyze, and improve customer service, leading to higher satisfaction and operational efficiency. Essentially, it turns complex, scattered communication channels into a streamlined, scalable system. ### 14. AI-Powered Convenience for Effortless Customer Data Management **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh K. | Policy advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Ozonetel?** The AI-powered customer experience makes it convenient to manage and store all customer data in a single location. **What do you dislike about Ozonetel?** Sometimes it takes too long to connect a cx **What problems is Ozonetel solving and how is that benefiting you?** Storing all the cx data at a single place , we can contact them easily ### 15. Ozonetel Review **Rating:** 5.0/5.0 stars **Reviewed by:** Nistha S. | Trainer, Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Ozonetel?** Ozonetel is helpful as it offers a range of functionalities, including IVR, call recording, real-time analytics, and omnichannel support such as voice, SMS, WhatsApp etc. We can download the call recordings and store the data for review. The upsides of Ozonetel is that it improves Agent Productivity with automation and CRM integrations. It is customizable and cost effective. **What do you dislike about Ozonetel?** Sometimes users have experienced interface freezes or call lags, though these are not frequent. Can disrupt call flow in high-volume environments. The Basic User Interface Design is functional but outdated. It is slow or inconsistent in support at times especially during critical issues. **What problems is Ozonetel solving and how is that benefiting you?** Agents can handle all customer conversations from one place, improving response time and consistency. Increases outbound call volume and success rates for sales and collection teams.Ozonetel is helpful as it offers a range of functionalities, including IVR, call recording, real-time analytics, and omnichannel support such as voice, SMS, WhatsApp etc. We can download the call recordings and store the data for review. The upsides of Ozonetel is that it improves Agent Productivity with automation and CRM integrations. It is customizable and cost effective. ### 16. Solid Choice for Businesses Seeking Cloud-Based Call Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Mohd M. | Premium Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2025 **What do you like best about Ozonetel?** What I like best about Ozonetel is how simple it is to set up and use. It makes managing calls easy without needing extra hardware, and it works smoothly with popular CRMs and helpdesks. For any business that wants a flexible, reliable cloud contact center, Ozonetel is a practical choice that delivers good value and strong support. **What do you dislike about Ozonetel?** One thing I dislike about Ozonetel is that its user interface can feel a bit outdated and sometimes not very intuitive for new users. Also, occasional call quality drops or delays can happen during peak times, which could be improved. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel helps us manage customer calls easily without needing complex hardware or heavy IT support. It solves the problem of handling large call volumes by providing a reliable, cloud-based contact center with features like IVR, auto-dialers, and call recording. This makes customer communication smoother, improves response times, and helps us deliver better service while keeping costs low. ### 17. Great Telephony Tool for all CRMs **Rating:** 4.5/5.0 stars **Reviewed by:** RISHIT U. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Ozonetel?** 1. Easy integration with CRM 2. Real time dashboards 3. Call recordings are available easily, even in the CRM 4. The in-app dialer allows for sticky dialing and manual dialing **What do you dislike about Ozonetel?** 1. Changing the IVR routing is difficult and even understanding is difficult for a new user. **What problems is Ozonetel solving and how is that benefiting you?** 1. Call tracking both inbound and outbound 2. Customer Support Executive call analytics and performance 3. Contacting leads 4. Churning dormant leads using auto dialer 5. IVR burst calling to reach a large amount of leads in a short time. ### 18. Great Salesforce Integration, But Occasional Call Connection Issues **Rating:** 3.0/5.0 stars **Reviewed by:** Suraj V. | Business Analyst, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Ozonetel?** It integrates with Salesforce and other tools, which helps connect with B2C customers. **What do you dislike about Ozonetel?** Sometimes, due to technical issues, multiple calls get connected with the advisory and the customer. **What problems is Ozonetel solving and how is that benefiting you?** I’m having an issue with the phone dialing software. ### 19. Review about Ozonetel **Rating:** 5.0/5.0 stars **Reviewed by:** J A. | Operations Associate, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Ozonetel?** In Ozonetel its very easy to dial a customer and navigations part is simple. **What do you dislike about Ozonetel?** Some time its shows up a error where unable to connect with cx. **What problems is Ozonetel solving and how is that benefiting you?** In Ozonetel we can able to access call history, Aux utility, and transferring call to Other LOBs. ### 20. Have a human touch which gives it a plus point **Rating:** 4.5/5.0 stars **Reviewed by:** Shivi S. | Product Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2025 **What do you like best about Ozonetel?** By using it the person can increase its productivity plus better less qualification. Plus it’s the voice of customer in real time which helps to indulge people more in it. It has call back feature with email and on time follow up plus authentication with proper response gives more insight to it. **What do you dislike about Ozonetel?** As it’s AI based so sometimes it lacks in call or we can say repeat queries come sometimes . **What problems is Ozonetel solving and how is that benefiting you?** Its increase in customer value by fixing it rapidly plus increase in lead conversion and in sales too. Its faster and better decision maker with precise information. As sales increases the more customer indulge in it. As compare to Ameyo it best as call back , email or follow up calls are on time without a delay. ### 21. A Complete Solution For Call Center **Rating:** 4.5/5.0 stars **Reviewed by:** shailendra s. | Web Analytics Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Ozonetel?** It give complete solution for outbound and inbound for call center, like dialer, SMS, whatsapp. **What do you dislike about Ozonetel?** Ozonetel have some issue with TRI, that impact business who are using Ozonetel. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel solving problems like auto dialer, sms, whatsapp communication with in the one plateform. ### 22. Ozonetel Review **Rating:** 5.0/5.0 stars **Reviewed by:** Dr Neha m. | Operation Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2025 **What do you like best about Ozonetel?** Its a good site for calling and also very easy to navigate. **What do you dislike about Ozonetel?** There will be error sometime due to techis that need to be fix. **What problems is Ozonetel solving and how is that benefiting you?** In Ozonetel navigatine is very easy , all the option available in one page. ### 23. "A Solid Contact Center Platform with Great Features and Some UX Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** Shama T. | Policy Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2025 **What do you like best about Ozonetel?** Good Integration with CRMs / Tools Ozonetel works smoothly with existing CRM and helpdesk systems, allowing for click‑to‑call, call pops, etc. This makes it easier to embed into existing workflows. **What do you dislike about Ozonetel?** Performance Under Load Some users report call lags or drops during peak / high‑volume periods. Interface “freezes” or slowness when many concurrent tasks are happening **What problems is Ozonetel solving and how is that benefiting you?** High agent cost & low productivity Agents spending too much time idle, or too much after‑call work (wrapping up calls). Poor routing or skill matching causing repetitive transfers, re‑calls etc. ### 24. very friendly app easy to use option are smooth **Rating:** 5.0/5.0 stars **Reviewed by:** Mouzim K. | Associate, Consulting, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Ozonetel?** smooth process work low on data easy option on every step **What do you dislike about Ozonetel?** sometime the issue will come but it will auto fix the issue after logout and login **What problems is Ozonetel solving and how is that benefiting you?** calls data and easy tracking of breaks and many more options ### 25. Comfortable to use and extract the data **Rating:** 4.0/5.0 stars **Reviewed by:** Sohail A. | Sales executives, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Ozonetel?** Easy to access, dial the number and download the recording **What do you dislike about Ozonetel?** transferring the call was hard and less feature **What problems is Ozonetel solving and how is that benefiting you?** It enables communication with clients or individuals and assists us in managing data effectively. ### 26. Great tool for managing customer calls, but has room to grow **Rating:** 5.0/5.0 stars **Reviewed by:** Johnpeter J. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2025 **What do you like best about Ozonetel?** I have been using Ozonetel for over a year and mainly for handling inbound and outbound calls in our customer support team, Overall amazing user experience and good interface structure. **What do you dislike about Ozonetel?** The interface could definitely good but when it comes to this generation It feels a bit old school type and sometimes loading reports takes longer and makes to wait But support is good, and they do help quickly when something goes wrong. **What problems is Ozonetel solving and how is that benefiting you?** It’s a good option if you're looking for a cloud contact center solution that doesn’t require too much technical setup that I really like makes stand out from other Inventories. I’ve seen a noticeable improvement in how quickly our respond to customer queries. ### 27. We get good support from Ozonetel **Rating:** 4.5/5.0 stars **Reviewed by:** Kishore K. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Ozonetel?** Service, Technology, Data Management are good. **What do you dislike about Ozonetel?** I don't think more dislikes here. Only suggestion is, Dashboard monitoring might have a different password unlike having the Admin credential. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel cloud agent helps in getting us Customer's Inbound call and also dialing back the Customer. That is more benefit as concentrate on the Customer service.. ### 28. Boosting Customer Engagement with CloudAgent **Rating:** 4.5/5.0 stars **Reviewed by:** Pooja G. | Trainer and Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Ozonetel?** Easy-to-navigate dashboard with a simple and intuitive design. Minimal training required for new users. IVR (Interactive Voice Response) improves self-service options for customers.Works well with tools like Freshdesk **What do you dislike about Ozonetel?** While CloudAgent offers great features and seamless integration, one area that needs improvement is customer support. At times, getting proper assistance from the support team can be challenging, and issues require multiple follow-ups before resolution. A more proactive and responsive support system would greatly enhance the overall experience **What problems is Ozonetel solving and how is that benefiting you?** CloudAgent makes it easy to track agent availability in real time, ensuring better workload distribution and efficiency. The platform is user-friendly, with an intuitive interface that makes navigation smooth and hassle-free. It also provides effective call flow monitoring, allowing supervisors to track and optimize customer interactions. Even new users can adapt quickly without extensive training, making it a great choice for contact center operations. ### 29. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Vignesh S. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Ozonetel?** Ozonetel's intuitive user interface and robust cloud communication solutions are what I like best. The platform’s ease of integration with other tools and its reliable performance significantly enhance operational efficiency. Additionally, their responsive customer support and continuous updates make the experience seamless and effective. **What do you dislike about Ozonetel?** One area of concern with Ozonetel is the occasional delays in system updates or maintenance, which can impact workflow. Additionally, the reporting dashboard could be more customizable to suit specific business needs. Improving these aspects would greatly enhance the overall user experience. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel is helping us streamline our customer communication by providing a centralized platform for managing calls. This has significantly improved our team's efficiency and response times, leading to enhanced customer satisfaction. The automation features, such as call routing and IVR systems, have reduced manual workloads and minimized errors, allowing us to focus more on delivering excellent service. ### 30. Technical Manager IT and Security **Rating:** 5.0/5.0 stars **Reviewed by:** Vinoth M. | Technical Manager IT and Security, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Ozonetel?** Ozonetel is its robust and scalable cloud communication platform. It offers seamless integration capabilities, reliable uptime, and a user-friendly interface, which makes managing customer interactions efficient and effective. **What do you dislike about Ozonetel?** While Ozonetel offers a strong communication platform, one area that could be improved is the user interface and reporting dashboard **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel is helping us streamline and centralize our customer communication processes. It solves key challenges such as managing high call volumes, tracking agent performance, and integrating telephony with our CRM systems. By automating call routing and providing real-time analytics, it improves operational efficiency, reduces response time, and enhances the overall customer experience. ### 31. Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Aaditya M. | Scanning, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Ozonetel?** Ozonetel CloudAgent , is osm and it is very accurate applicatin for customer exucative and sales department. **What do you dislike about Ozonetel?** Ozonetel CloudAgent , is osm but somtimes we facing voice issue with customers . **What problems is Ozonetel solving and how is that benefiting you?** all the calling records with comments are safe and , whenever i want to see the calling details ..i can . ### 32. very good GUI ( Graphical user interface ) **Rating:** 4.5/5.0 stars **Reviewed by:** BHUPALNARENDRA S. | Customer Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** Users often praise Ozonetel CloudAgent for its intuitive and user-friendly interface, which makes it easy to navigate and manage call center operations, even for teams with varying levels of technical expertise; this coupled with its comprehensive features like deep CRM integrations, unified dashboards for omnichannel communication, and robust monitoring capabilities are considered major strengths of the platform **What do you dislike about Ozonetel?** Occasional complaints about the interface design and usability, particularly for non-technical users **What problems is Ozonetel solving and how is that benefiting you?** 1) It allows agents to handle calls, SMS, WhatsApp, and other digital channels seamlessly from a single dashboard, ensuring consistent customer experience across platform. 2By providing quicker response times, personalized service, and smooth omnichannel experience, customers are more likely to be satisfied . ### 33. One the best user friendly telephony cloud software **Rating:** 4.5/5.0 stars **Reviewed by:** Vikram K. | Senior manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Ozonetel?** We have started using Ozonetel from last 6 months. The best thing about this tool is it's ease of use for an end user. It's UI is very clean and smooth with so many DIY features. Minimal training is needed for any new user before they start using this tool **What do you dislike about Ozonetel?** Based on my past 6 month of experience of using Ozonetel, there are not any major significant thing which I dislike about Ozonetel. One thing fir which I have a little concern is downtime which happens sometime. Though it's not significantly high but would like it to reduce to almost zero. **What problems is Ozonetel solving and how is that benefiting you?** We are using Ozonetel primarily for telephony need of our contact centre. We have moved from on prem services to Ozonetel cloud telephony services. It's providing us various capabilities such as different dialing mode, multi communication channel, IVR designer etc. Now, we have unified all the communication services to a single platfome resulting in less efforts and confusion for our agents. ### 34. Works like a charm! **Rating:** 4.5/5.0 stars **Reviewed by:** Kushagra R. | Sales executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** It has multiple options and provide many facilities to improve our work and reduce our hassle. It's been a while and interface is easy to adapt to. You can listen to your own calls and check depositions. It provides proper notifications for call backs as well. **What do you dislike about Ozonetel?** Sometimes the calls that connect don't show in the history and sometimes there are ringing issues in which we are unable to hear the ringing. **What problems is Ozonetel solving and how is that benefiting you?** It solves the problem of providing seamless company numbers without any extra software to remote workers as well as people working in the office. ### 35. Very best experience to deal with customers. Call handling smoothly **Rating:** 5.0/5.0 stars **Reviewed by:** Hakeem B. | Customer Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** We Can easily connect with the customer , We can maintain the call history , call records too , Easy disposition . **What do you dislike about Ozonetel?** Some times facing connectivity issue which is not good . Calls were automatically disconnected. **What problems is Ozonetel solving and how is that benefiting you?** Easily connect wit the customer to talk about our products and offers, We can easily handled wit customers Query, Request & Complaint which is most benefits to run our business successfull . We can get the customer feed back on the call. ### 36. Best calling service provider **Rating:** 4.5/5.0 stars **Reviewed by:** Somu S. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2025 **What do you like best about Ozonetel?** The ozonetel live dashboard and reports are very easy to access and very helpful in improving the efficiency of the team. It helps in keeping track of all my agents. The pre defined reports also provide all the required information needed to analyse and improve my team's productivity. **What do you dislike about Ozonetel?** I haven't encountered any issues to talk about the downside. I have always received timely support and help from the POC and the support team whenever required. **What problems is Ozonetel solving and how is that benefiting you?** The auto dialer has been very helpful in improving the speed at which our agents were able to get in touch with our potential leads. We have greatly reduced the time taken for each call by adopting this solution. ### 37. flexible - need more customization options **Rating:** 5.0/5.0 stars **Reviewed by:** Eram Z. | Customer Sales Executive, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** it is flexible to use and one of the standout features is call recording which helps in monitoring and improving service quality. **What do you dislike about Ozonetel?** one of the drawback of ozonetal can be its connectivity issue, even a slight causes the system to switch to SIP mode and there are limimted customization options. **What problems is Ozonetel solving and how is that benefiting you?** it helps to handle customer calls easily. It records calls which makes wok more flexible improves customer service and helps to connect with customers smoothly. ### 38. Reliable, scalable, intuitive, feature-rich, efficient." **Rating:** 5.0/5.0 stars **Reviewed by:** Ayush S. | Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Ozonetel?** Easily to used a new user can also understand it, shows the history of work with proper timing so we can increase decrease the frequency of use. best tools to connect with customer and provide support. easy to implement and integrate. w **What do you dislike about Ozonetel?** sometimes voice issue takes place, make be it was due to my internet connectivity or tech issue. **What problems is Ozonetel solving and how is that benefiting you?** its make my task easy to connect with new or existing customer . ### 39. Support System **Rating:** 5.0/5.0 stars **Reviewed by:** Brijesh D. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Ozonetel?** Ozonetel Communication’s support system is efficient, offering quick response times and helpful assistance. Users appreciate its user-friendly interface, clear voice quality, and seamless CRM integration. The platform provides real-time analytics, IVR, and multi-channel support, making it a reliable choice for businesses. While most reviews are positive, some users report occasional connectivity issues. Overall, it's a solid cloud-based contact center solution with strong customer support. **What do you dislike about Ozonetel?** We have used the exotel the user interface was very good. but while using the ozonetel we are unable to understand the functionality and not able to setup the ivr flow. **What problems is Ozonetel solving and how is that benefiting you?** Whenever we are stuck in any integration they are always ahead to help us immidiately. ### 40. Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Abhishek S. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Ozonetel?** Interface Ease to use It includes many useful features **What do you dislike about Ozonetel?** Monitoring call flow is a bit tedious work. The view should be more user friendly. **What problems is Ozonetel solving and how is that benefiting you?** It is helping our agents connect to many customers without an issue ### 41. Good experience **Rating:** 4.5/5.0 stars **Reviewed by:** Ashmita K. | CAT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Ozonetel?** Notes update option as well as calling speed. **What do you dislike about Ozonetel?** Nothing so far, everything is much satisfied in terms of services **What problems is Ozonetel solving and how is that benefiting you?** Basically the time, because whenever we dial to customer for outbound process we got to know the information fast and can resolve the issue on time. ### 42. A Deep Dive **Rating:** 4.0/5.0 stars **Reviewed by:** Bhavik A. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Ozonetel?** CloudAgent has helped us provide a detailed summary and insight into voice. Easy integration with third-party applications like Freshdesk. User-friendly for the agents. **What do you dislike about Ozonetel?** There are few reports that do not give a clear picture, like checkpoint. **What problems is Ozonetel solving and how is that benefiting you?** Help us with easy integration with Freshdesk. Provide detailed insight into call flow and agent summary. We are trying to build an IVR flow but are unable to identify the response because the checkpoint report is difficult to understand. ### 43. A Game-Changer for Cloud Communication Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2024 **What do you like best about Ozonetel?** One of the first things I noticed about Ozonetel is how user-friendly the platform is. The setup process was straightforward, and we were able to get started quickly without needing a lot of technical expertise. Whether you're managing calls, emails, or social media messages, everything is streamlined in a single interface. The customer support team at Ozonetel has been fantastic. They’re available 9AM to 6PM and always responsive whenever we've had any issues or questions. It’s reassuring to know that we can rely on them for quick resolutions, especially when dealing with time-sensitive customer queries. Daily Use: Contact centers, customer service teams, or businesses with high interaction volumes. Out-of-the-box integrations with popular platform like zoho CRM help desk. **What do you dislike about Ozonetel?** i feel the dashboard - wallboard lags a bit. it soes not show real time data. **What problems is Ozonetel solving and how is that benefiting you?** Many businesses struggle to manage high call volumes, especially during peak times, resulting in long wait times, missed calls, and poor customer satisfaction. ### 44. Excellent experience with ozone **Rating:** 5.0/5.0 stars **Reviewed by:** anjali c. | Parent support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Ozonetel?** easy to use. multiple and best features. while having a issue easily connect with customer support. frequency of use. **What do you dislike about Ozonetel?** sometimes because of network issue ozone is working slow **What problems is Ozonetel solving and how is that benefiting you?** autodial. solving our connecting issues in multiple ways ### 45. Ozontel review **Rating:** 4.5/5.0 stars **Reviewed by:** Ranjith D. | Pre sale associate, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Ozonetel?** also we can get incoming call while using Ozontel that's most advantage **What do you dislike about Ozonetel?** some times it will be little bit slowly working **What problems is Ozonetel solving and how is that benefiting you?** If Some type of dipostion added will be helpful ### 46. Its very good **Rating:** 4.0/5.0 stars **Reviewed by:** Hiren S. | Lead software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Ozonetel?** We have used ozonetel for our CSE team it’s very easy to use for our team. **What do you dislike about Ozonetel?** Right now we like all features there is nothing to dislike **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel is helpful for our coaches to connect with the members. Earlier we were using google meet but some members it not handy tool. ### 47. The middle man between customers and customer support executive **Rating:** 5.0/5.0 stars **Reviewed by:** Bhavana n. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Ozonetel?** On my personal experience I have been using Ozobetel since two yrs and above. And there are least complaints. We have hardly faced issue's. And one thing to highlight is the service that Ozonetel provides,any issues that's complicated, with in few minutes it gets resolved. And access for Ozonetel is smooth, No bugs or issue while using. And talking about landing of the calls,the calls connect easily we haven't received any complaints regarding connecting of the calls. I would definitely recommend companies to pick Ozonetel service. They will definitely not disappoint you (can assure that). **What do you dislike about Ozonetel?** We hardly find issue,as soon as the complaint is raised the issue is been resolved with few minutes. Till now your service is not disappointed us or made us to dislike your services. ( and it's common sometimes company face issue and that's totally ok..) the best comes when,how long you take to resolve that. Till today you have kept our trust on up. **What problems is Ozonetel solving and how is that benefiting you?** Ozobetel pays a great role between customer and the company. It helps connecting calls from customers to the company. And we haven't received any complaints from the customers regarding the landing of the calls. The service is smooth and good. Really looking forward to continue the service with ozonetel. ### 48. A good interaction platform **Rating:** 4.5/5.0 stars **Reviewed by:** Manisha K. | Customer Sales Executive and Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** Ozonetel is very useful platform where it provides ease in communication and makes our work productive. **What do you dislike about Ozonetel?** Sometimes in ozonetel sip got disconnected and it takes too much time to fix . **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel helps user to contact customers by auto dialler that makes our work more better and productive. ### 49. Feedback on additional features **Rating:** 2.5/5.0 stars **Reviewed by:** Archit H. | Head Inside Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Ozonetel?** Easy to use dashboard, progressive and IVR blasts with reports **What do you dislike about Ozonetel?** Absence of team hierarchy and no notification when agent is inactive. Customer support is not easy to reach out to. **What problems is Ozonetel solving and how is that benefiting you?** Give agent level details and helps to understand their productivity. Also makes it easy to audit calls and train people. Progressive helps reach out to large sets with minimal idle time ### 50. Its an amazing & very user friendly to use will highly recommend. **Rating:** 3.5/5.0 stars **Reviewed by:** dhruv l. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** Ozonetel is very user friendly to use will highly recommend to users to use ozontel. **What do you dislike about Ozonetel?** Sometime Glitch come and also start working slow have to clear chache. customer chat support is poor. **What problems is Ozonetel solving and how is that benefiting you?** It is easy to use and also like to use ozonetel cloudagent to call users properly and getting cloud calls very easy and clearly to the users. ## Ozonetel Discussions - [How to add / change IVR options from admin login?](https://www.g2.com/discussions/how-to-add-change-ivr-options-from-admin-login) - 2 comments, 1 upvote - [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments - [View Ozonetel pricing details and edition comparison](https://www.g2.com/products/ozonetel/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+04%3A24%3A04+-0500&secure%5Bsession_id%5D=6f1d6b76-380b-4078-ab65-1631aa581572&secure%5Btoken%5D=ac753df2f598f940ae67fca3f0378336672c68632914b0681cde18203a65ceae&format=llm_user) ## Ozonetel Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) - [LeadSquared Sales CRM](https://www.g2.com/products/leadsquared-sales-crm/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Ozonetel Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Support** - Documentation - Community Support - Professional Support **Workforce Management** - Call Monitoring - Performance Evaluation **Automation** - Ticket Resolution - Customization - Intelligent Routing **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Learning - Language - Conversational AI **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top Ozonetel Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (590 reviews)