Ozonetel Reviews & Product Details

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.

Product Website

Seller

Ozonetel

Discussions

Ozonetel Community

Languages Supported

Arabic, English, Hindi, Spanish

Overview by

Murthy Chintalapati (Founder & CEO @Ozonetel Inc. | Helping businesses transform CX with AI-enabled Contact Center Solutions. )

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Ozonetel Integrations

(5)

Verified by Ozonetel

Ozonetel Media

Dashboard which are seen by admins, team leaders and supervisors so that they can understand the performance of the team.

Live Agent Dashboard which agent can use it to track about their daily activities and performance.

Admin can design their dashboard as per the requirement

IVR Designer

Ozonetel Demo - Interactive chat response (ICR) Designer

Drag and drop DIY designer for interactive chat response

Official Downloads

(4)

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G2 reviews are authentic and verified.

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Lakshmi M.

Mid-Market (51-1000 emp.)

11/17/2023

"User friendly and helps in tracking the calling minutes"

5/5

What do you like best about Ozonetel?

I really like Ozonetel for its reliable product and excellent service. It enables seamless and instant connectivity, which improves communication efficiency. The call recording feature is especially valuable, as it helps maintain records and serves as proof in case of any issues. Additionally, I appreciate its user-friendly interface, real-time monitoring, and analytics features, which help in tracking performance and improving overall productivity. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

At times, there are occasional network or connectivity issues, which can disrupt the calling experience. Additionally, the need to re-enter phone numbers multiple times can be inconvenient and time-consuming. Improving system stability and streamlining the dialing process would further enhance the overall user experience. Other than these minor concerns, everything works well. Review collected by and hosted on G2.com.

Sonali D.

escalation specialist

Insurance

Mid-Market (51-1000 emp.)

10/1/2025

"Seamless Call Management with Intuitive Blended Mode"

5/5

What do you like best about Ozonetel?

I like using Ozonetel for handling both outbound and inbound calls, especially in the context of customer grievances. It helps me by recording calls and maintaining a history of calls for the day, which is really convenient. I appreciate how it sends me notifications if a customer calls while I'm in manual mode. The feature offering both manual and blended options is very appealing to me. With manual mode, we're not disturbed by inbound calls and can focus solely on outbound calls. Blended mode is great because I can receive inbound calls once I log in, and if I'm available, it allows me to make outbound calls too. Setting up Ozonetel is quite simple; just enter your credentials, log in, and you're ready to go, using either the manual or blended mode based on your needs. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

I think there should be a chat option as well. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

11/22/2023

"Great Quality and service"

5/5

What do you like best about Ozonetel?

They have updated the user interface, and its very good Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Not now, they already updated the user interface, and it's very handy in use Review collected by and hosted on G2.com.

What problems is Ozonetel solving and how is that benefiting you?

Ozonetel CloudAgent is solving a number of problems for businesses, including the need for a scalable and flexible call center solution, the ability to handle high volumes of calls, and the need for real-time analytics and reporting. By providing a cloud-based call center platform that can be customized to meet the specific needs of each business, Ozonetel is helping companies improve their customer service and support operations, while also reducing costs and improving efficiency. For me personally, the benefits of using Ozonetel CloudAgent include increased productivity, improved call quality, and the ability to easily track and analyze call data. Overall, it's been a game changer for my business and has helped us to provide a better customer experience to our clients. Review collected by and hosted on G2.com.

Jayalakshmi D.

Senior Customer success Executive

Mid-Market (51-1000 emp.)

9/12/2025

"Simple test for Ozontel"

5/5

What do you like best about Ozonetel?

A major advantage is the ability to set up full cloud contact centers in hours, not weeks, allowing for fast scaling.

It has robust analytics, and versatile omnichannel communication tools, which improve efficiency and support remote work capabilities Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Irritating call pauses and problems with transferring calls to agents.

Some users feel support is slow and requires excessive follow-ups.

Heavy micromanagement with strict monitoring of employee actions. Review collected by and hosted on G2.com.

Saira K.

Ops Associate

Mid-Market (51-1000 emp.)

9/12/2025

"A Closer Look at Its Features and Performance"

4.5/5

What do you like best about Ozonetel?

Rich Omnichannel Capabilities

Ozonetel doesn’t just do voice calls — it brings together SMS, WhatsApp, live chat, etc., under one roof. That means agents don’t have to switch between many tools, and customers can be served via their preferred channel.

Powerful IVR & Routing

The IVR is strong: drag & drop design, no coding required, conversational IVR (speech/NLP), smart routing (skill‑based, priority, fallback etc.). This helps minimize wait times and route customers to the right agent. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Occasional Call Quality / Reliability Issues

Some users report voice breakage, dropped calls or disconnections, especially under high load.

Issues with latency or lag in certain geographies or poor network conditions. Review collected by and hosted on G2.com.

What problems is Ozonetel solving and how is that benefiting you?

Ozonetel helps me manage both inbound and outbound customer calls more efficiently. Its smart call routing and IVR reduce wait times, while CRM integration gives me caller info instantly. The dialer saves time on outbound calls, and after-call work is faster thanks to automation. Overall, it improves productivity, reduces customer frustration, and makes my job smoother. Review collected by and hosted on G2.com.

Shaik M.

Operation team member

Enterprise (> 1000 emp.)

10/12/2025

"Ozonetel is very much helpful tool for daily customer communication"

4.5/5

What do you like best about Ozonetel?

Ozonetel makes daily calling smooth and efficient. The dashboard is simple to use, and it helps us easily track inbound and outbound calls, monitor history, and check performance in real time. It’s very reliable for customer communication and helps maintain transparency and productivity in our operations. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Sometimes, there are minor connectivity issues such as tickets not generated in real time or delays in connecting with customers. The system also logs out occasionally, which can interrupt ongoing work. Apart from these small technical glitches, the overall experience is good. Review collected by and hosted on G2.com.

What problems is Ozonetel solving and how is that benefiting you?

Ozonetel helps us manage a large volume of inbound and outbound customer calls efficiently. It allows us to track call history, and monitor performance in real time, which improves communication and ensures smooth coordination with customers. The platform saves time, increases productivity, and helps maintain accurate records for better customer service. Review collected by and hosted on G2.com.

Nisha P.

General Manager

Small-Business (50 or fewer emp.)

3/11/2026

"Cloud agent software: a friendly, easy-to-use app"

5/5

What do you like best about Ozonetel?

Cloud agent software its friendly app. Reports can be scheduled and get it to mail with summary Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Account manger support for regular updates of product also no one contact us to understand the product adoption Review collected by and hosted on G2.com.

Ajay S.

Senior System Engineer

Mid-Market (51-1000 emp.)

11/4/2025

"Seamless Omnichannel Integration and Unified Analytics with Ozonetel"

4.5/5

What do you like best about Ozonetel?

I like best about Ozonetel : it's omnichannel capabilities- voice, SMS, WhatsApp, chat etc. all integrated into one platform.

Strong ease of integration with CRMs and help-desks (click to call, pop-ups, workflows) - great for embedding into existing operations.

Agents can switch between channels seamlessly- no separate logins or dashboards.

Managers get a single analytics view across all channels (call ,metrics+ Chat history + WhatsApp logs in one place.) Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Some users report call quality issues especially under heavy load or in certain geographies.

The user interface is occasionally described as dated or not very intuitive for new users- meaning there may be a steeper learning curve than competitors Review collected by and hosted on G2.com.

What problems is Ozonetel solving and how is that benefiting you?

We can consolidate multiple communication channels into a unified platform, so your agents are working from one interface- which reduces training, context - switching and errors. Because it is cloud based and scalable, we can deploy faster, add remote agents easily, handle fluctuating volumes without big infra investment. Review collected by and hosted on G2.com.

Prabhat D.

Project Coordinator

Computer Software

Mid-Market (51-1000 emp.)

3/9/2026

"Ozonetel’s Cloud Setup and Smart Call Routing Make It a Standout"

5/5

What do you like best about Ozonetel?

Yes, the best part of Ozonetel is, cloud based customer support setup with smart call routing and IVR based facility makes this the best. The Omnichannel solution is providing you the flexibility to make your business in a right channel with easy implementions. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

When It comes up with the smart solutions but seems like little tough to integrate with every plateform and charging good amount to get the 10 seater setup. Review collected by and hosted on G2.com.