# Best Communication Platform as a Service (cPaaS) Platforms *By [Adam Crivello](https://research.g2.com/insights/author/adam-crivello)* Communication platforms as a service (cPaaS), sometimes referred to as cloud communication platforms, provide tools for mobile developers to connect their mobile apps to a phone’s SMS, voice, and verification features via APIs. Developers use these products to add communication capabilities such as text notifications, user-to-user chatting, and voice connectivity to their applications. Many cPaaS platforms help developers customize how their products interact with these features via documentation around extensibility. cPaaS allows developers to implement functionality beyond basic communications, such as [multi-factor authentication (MFA)](https://www.g2.com/categories/multi-factor-authentication-mfa) via texts and emails. These tools are often associated with [VoIP](https://www.g2.com/categories/voip), or voice over internet protocol software, which uses an IP network to transmit phone calls seamlessly without the need to connect to an extra telephone network. To qualify for inclusion in the Communication Platforms as a Service (cPaaS) category, a product must: - Host APIs allowing developers to integrate broad communication functionalities in their apps, beyond MFA or marketing comms - Provide documentation around API interactions and extensibility ## Top Communication Platform as a Service (cPaaS) Platforms at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (478 reviews) | WhatsApp broadcast automation with multi-agent inbox | "[Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up](https://www.g2.com/survey_responses/wati-review-13092376)" | | 2 | [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) | 4.7/5.0 (508 reviews) | Programmable voice and SMS with owned-network reliability | "[Outstanding Highly Recommend](https://www.g2.com/survey_responses/telnyx-cpaas-review-12031998)" | | 3 | [Webex Connect](https://www.g2.com/products/webex-connect/reviews) | 4.5/5.0 (103 reviews) | Omnichannel customer journey orchestration with low-code automation | "[Empowers Automation with Intuitive Drag-and-Drop](https://www.g2.com/survey_responses/webex-connect-review-12406769)" | | 4 | [MSG91](https://www.g2.com/products/msg91/reviews) | 4.5/5.0 (196 reviews) | Transactional OTP delivery with failover routing | "[Reliable, Fast SMS Delivery with Transparent, Reasonable Pricing](https://www.g2.com/survey_responses/msg91-review-12262112)" | | 5 | [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) | 4.4/5.0 (456 reviews) | Carrier-grade voice, SMS, and LNP provisioning | "[Great Account Manager and RCS Team Support](https://www.g2.com/survey_responses/bandwidth-review-12305144)" | | 6 | [Dotdigital](https://www.g2.com/products/dotdigital/reviews) | 4.4/5.0 (1,190 reviews) | Omnichannel lifecycle automation with CRM-integrated segmentation | "[Effortless Segmentation, Quick Setup](https://www.g2.com/survey_responses/dotdigital-review-12951247)" | | 7 | [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) | 4.2/5.0 (368 reviews) | Multi-channel CPaaS with developer-first API integration | "[Reliable and Developer-Friendly Communication APIs with Minor Limitations](https://www.g2.com/survey_responses/vonage-communications-apis-review-11820694)" | | 8 | [Twilio](https://www.g2.com/products/twilio/reviews) | 4.1/5.0 (458 reviews) | Programmable SMS, voice, and authentication APIs | "[High-Volume Emailing Without Risk, Plus Smooth SAML Integration](https://www.g2.com/survey_responses/twilio-review-12676571)" | | 9 | [Signal House](https://www.g2.com/products/signal-house/reviews) | 4.8/5.0 (89 reviews) | — | "[Exceptional Support and Effortless Setup](https://www.g2.com/survey_responses/signal-house-review-13091143)" | | 10 | [Sendbird](https://www.g2.com/products/sendbird/reviews) | 4.6/5.0 (122 reviews) | Embeddable in-app chat API deployment | "[Reliable, Scalable In-App Chat, Voice, and Video—Fast to Build with Great APIs](https://www.g2.com/survey_responses/sendbird-review-13084589)" | ## G2 Grid® for Communication Platform as a Service (cPaaS) Platforms ![G2 Grid® for Communication Platform as a Service (cPaaS) Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/grids.png?focus%5B%5D=144283&focus%5B%5D=17446&focus%5B%5D=42446&focus%5B%5D=74966&focus%5B%5D=24654&focus%5B%5D=1759&focus%5B%5D=2798&focus%5B%5D=5026) Highlighted products: Wati, Telnyx CPaaS, Webex Connect, MSG91, Bandwidth, Dotdigital, Twilio, and Vonage Communications APIs. Underlying data: [Grid® JSON](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/grids.json?focus%5B%5D=wati&focus%5B%5D=telnyx-cpaas&focus%5B%5D=webex-connect&focus%5B%5D=msg91&focus%5B%5D=bandwidth-bandwidth&focus%5B%5D=dotdigital&focus%5B%5D=twilio&focus%5B%5D=vonage-communications-apis) ## How Many Communication Platform as a Service (cPaaS) Platforms Products Does G2 Track? **Total Products under this Category:** 166 ### Category Stats (Jul 2026) - **Average Rating**: 4.46/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: didlogic (+7.13%) - Among all products in this category, didlogic recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank Communication Platform as a Service (cPaaS) Platforms Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 8,800+ Authentic Reviews - 166+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Communication Platform as a Service (cPaaS) Platforms Is Best for Your Use Case? - **Leader:** [Wati](https://www.g2.com/products/wati/reviews) - **Highest Performer:** [MSG91](https://www.g2.com/products/msg91/reviews) - **Easiest to Use:** [Signal House](https://www.g2.com/products/signal-house/reviews) - **Top Trending:** [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) - **Best Free Software:** [Plivo](https://www.g2.com/products/plivo/reviews) --- **Sponsored** ### ClickSend ClickSend is a simple, reliable SMS platform built for businesses that can't afford to miss a message. It’s seriously simple infrastructure that works straight out of the box — and keeps working as you grow. Backed by genuinely helpful 24/7 support from people who actually know their stuff. Send from the Dashboard in just a few clicks — or straight from your email inbox. Build with our clean, well-loved API docs. Or connect through hundreds of integrations and slot it straight into the tools your team already uses. Most users are up and sending within minutes. No developers required (but if you have one, they'll love us too). Why 90,000+ businesses and developers choose ClickSend: · Direct carrier routes to 190+ countries — no middlemen, no grey routes · 99.95%+ uptime so your messages go out when it matters · Lightning-fast delivery for time-sensitive comms · Pay-as-you-go pricing — scale up, scale down, only ever pay for what you send · 24/7 support from real people who actually understand the platform It's built for operational messaging as much as marketing. Appointment reminders, delivery notifications, 2FA codes, staff alerts, booking confirmations — the communications that keep a business running day to day. Trusted by healthcare and wellness clinics, financial services, real estate agencies, education providers, event organisers, construction companies and not-for-profits — and the developers building messaging into their products and workflows. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=555&secure%5Bchosen_at%5D=2026-07-14T20%3A02%3A03Z&secure%5Bdisplayable_resource_id%5D=555&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=555&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=138049&secure%5Bresource_id%5D=555&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcommunication-platform-as-a-service-cpaas&secure%5Btoken%5D=ee9651677a58943ad46978b912fddea7ce034b8afa207efc68ea03109c819580&secure%5Burl%5D=https%3A%2F%2Ftry.clicksend.com%2Fen%2Fstart-sending%2F%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dppc_campaign&secure%5Burl_type%5D=free_trial) --- ## What Are the Top-Rated Communication Platform as a Service (cPaaS) Platforms Products in 2026? ### 1. [Wati](https://www.g2.com/products/wati/reviews) Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the Agentic Customer Engagement Platform for Revenue Growth. © Wati 2026. Clare.ai Limited. GDPR Compliant. ISO/IEC 27001 Certified. **Average Rating:** 4.6/5.0 **Total Reviews:** 478 **How Do G2 Users Rate Wati?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.8/10 (Category avg: 8.8/10) - **Professional Support:** 8.6/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Wati?** - **Seller:** [Wati](https://www.g2.com/sellers/wati-4020a7cd-92a3-4b52-ae1c-627179ab724d) - **Company Website:** https://www.wati.io/ - **Year Founded:** 2020 - **HQ Location:** Hong Kong, HK - **Twitter:** @Wati_io (594 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/watiglobal/ (275 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Education Management, Information Technology and Services - **Company Size:** 73% Small-Business, 20% Mid-Market #### What Are Wati's Pros and Cons? **Pros:** - Ease of Use (102 reviews) - Automation (71 reviews) - Customer Support (65 reviews) - Easy Setup (64 reviews) - Features (54 reviews) **Cons:** - Expensive (39 reviews) - Cost (32 reviews) - Pricing Issues (23 reviews) - Missing Features (16 reviews) - Poor Customer Support (16 reviews) ### What Do G2 Reviewers Say About Wati? *AI-generated summary from verified user reviews* **Pros:** - Users find WATI's platform **intuitive and easy to use** , making WhatsApp automation simple and efficient. - Users highlight the **efficiency of Wati's automation** , appreciating its intuitive design and excellent technical support. - Users appreciate the **excellent customer support** offered by Wati, highlighting its prompt and helpful assistance. - Users value the **easy setup** of Wati, enabling quick implementation and efficient communication for their needs. - Users appreciate the **user-friendly interface** of Wati, enhancing the ease of bulk messaging and automation tools. **Cons:** - Users find Wati **expensive** , particularly for small businesses, despite its great potential and features. - Users find WATI to be **too expensive** for small businesses, impacting its overall accessibility and value. - Users express concerns about **pricing issues** with Wati, as the lack of transparency affects trust and affordability. - Users find the **missing features** of Wati limiting, especially regarding automation, reporting, and user access. - Users express frustration over the **poor customer support** of Wati, highlighting difficulties in reaching assistance and slow response times. #### What Are Recent G2 Reviews of Wati? **"[Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up](https://www.g2.com/survey_responses/wati-review-13092376)"** **Rating:** 4.5/5.0 stars *— Shivam P.* [Read full review](https://www.g2.com/survey_responses/wati-review-13092376) --- **"[Seamless API Integration and Reliable Performance for Streamlined Lead Management](https://www.g2.com/survey_responses/wati-review-13035486)"** **Rating:** 5.0/5.0 stars *— Abhishek p.* [Read full review](https://www.g2.com/survey_responses/wati-review-13035486) --- #### What Are G2 Users Discussing About Wati? - [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) - 3 comments ### 2. [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) Telnyx is the only communications and connectivity platform that combines carrier-owned global communications, programmable APIs, voice AI agents, and edge compute under one roof. Through the Telnyx portal and APIs, teams can provision global numbers in many countries, run SIP trunking with HD voice over a private backbone, and build contact center workflows on the Voice API. Add SMS, MMS, RCS, and WhatsApp messaging and calling, all on the same carrier-owned network, and layer in AI-powered voice agents without wiring together separate vendors. Unlike many CPaaS providers, Telnyx owns the network and delivers the full stack as one system. Whether you're enhancing customer support, automating outbound calls, or embedding voice AI into your product, Telnyx makes it easy to launch and scale with confidence. With direct carrier status and telecom licenses in 35+ countries, PSTN replacement in 50+ countries and local calling in 130+ countries, you get carrier-grade reliability without piecing together multiple providers. And with SOC 2 Type II, PCI, and GDPR compliance built into the platform, you're not sacrificing security or auditability for scale. Every customer gets 24/7 support on every tier, backed by in-house engineering expertise, configuration management, enterprise-grade security, fraud detection, and migration support. Telnyx gives businesses one platform, one provider, and one support team for global communications and real-time AI. **Average Rating:** 4.7/5.0 **Total Reviews:** 508 **How Do G2 Users Rate Telnyx CPaaS?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.8/10 (Category avg: 8.8/10) - **Professional Support:** 8.9/10 (Category avg: 8.7/10) - **Communication Varieties:** 9.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Telnyx CPaaS?** - **Seller:** [Telnyx](https://www.g2.com/sellers/telnyx) - **Company Website:** https://www.telnyx.com - **Year Founded:** 2009 - **HQ Location:** Austin, Texas, United States - **Twitter:** @telnyx (4,414 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3349412/ (387 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 81% Small-Business, 16% Mid-Market #### What Are Telnyx CPaaS's Pros and Cons? **Pros:** - Customer Support (50 reviews) - Ease of Use (40 reviews) - Customer Service (36 reviews) - Easy Setup (32 reviews) - Pricing (26 reviews) **Cons:** - Complex Processes (20 reviews) - High Cost (11 reviews) - Customer Service (10 reviews) - Long Waiting (8 reviews) - Not User-Friendly (8 reviews) ### What Do G2 Reviewers Say About Telnyx CPaaS? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **responsive customer support** of Telnyx CPaaS, highlighting its effectiveness and user-friendliness. - Users praise the **ease of use** with Telnyx, highlighting its intuitive interface and seamless implementation. - Users commend the **exceptional customer service** of Telnyx, consistently providing quick and actionable support when needed. - Users commend the **easy setup process** of Telnyx, ensuring quick integration and a user-friendly experience. - Users praise the **affordable pricing** of Telnyx CPaaS, noting exceptional value with responsive support and easy setup. **Cons:** - Users find the **complex processes** of setting up advanced features to be challenging and time-consuming to learn. - Users express frustration over the **high cost** of Telnyx CPaaS, feeling value is lacking despite its capabilities. - Users express frustration with **ineffective customer service** , citing long wait times and lack of meaningful support responses. - Users express frustration with the **long waiting times for support** , leading to unresolved issues and hindered usage. - Users find the **new portal not user-friendly** , often struggling with setup and navigation issues compared to competitors. #### What Are Recent G2 Reviews of Telnyx CPaaS? **"[Outstanding Highly Recommend](https://www.g2.com/survey_responses/telnyx-cpaas-review-12031998)"** **Rating:** 4.0/5.0 stars *— Naod D.* [Read full review](https://www.g2.com/survey_responses/telnyx-cpaas-review-12031998) --- **"[Telnyx Delivers Reliable, High-Performance Calling with Flexible, Well-Documented APIs](https://www.g2.com/survey_responses/telnyx-cpaas-review-12678607)"** **Rating:** 5.0/5.0 stars *— Jon B.* [Read full review](https://www.g2.com/survey_responses/telnyx-cpaas-review-12678607) --- #### What Are G2 Users Discussing About Telnyx CPaaS? - [What is Telnyx used for?](https://www.g2.com/discussions/what-is-telnyx-used-for) ### 3. [Webex Connect](https://www.g2.com/products/webex-connect/reviews) Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows you to build and launch flows that work across channels and systems. With its low-code tool-set and high-performance run-time engine, Webex Connect enables developers, product managers and architects to accelerate their digital transformation projects. **Average Rating:** 4.5/5.0 **Total Reviews:** 103 **How Do G2 Users Rate Webex Connect?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.6/10 (Category avg: 8.8/10) - **Professional Support:** 8.9/10 (Category avg: 8.7/10) - **Communication Varieties:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Webex Connect?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Company Website:** https://www.cisco.com - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Consumer Services - **Company Size:** 46% Mid-Market, 40% Small-Business #### What Are Webex Connect's Pros and Cons? **Pros:** - Ease of Use (29 reviews) - Automation (21 reviews) - Messaging (12 reviews) - Reliability (12 reviews) - Efficiency (11 reviews) **Cons:** - Expensive (7 reviews) - Complex Setup (5 reviews) - Connectivity Issues (5 reviews) - Difficult Navigation (5 reviews) - Difficult Setup (5 reviews) ### What Do G2 Reviewers Say About Webex Connect? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Webex Connect, facilitating organized collaboration through its clear interface and intuitive features. - Users appreciate the **smooth automation features** of Webex Connect, enabling effortless workflow creation and integration. - Users appreciate the **multi-channel support** of Webex Connect, facilitating streamlined communication across various platforms effortlessly. - Users value the **reliability** of Webex Connect, highlighting its stable calls and consistent performance in daily operations. - Users value the **efficiency** of Webex Connect, facilitating seamless communication and streamlined workflows across various regions. **Cons:** - Users find the **pricing unpredictable and expensive** , especially for high-volume messaging needs and advanced features. - Users find the **complex setup** of Webex Connect challenging, particularly for those lacking technical expertise. - Users report **connectivity issues** that lead to lag and delays during calls, affecting overall experience and access. - Users often find **difficult navigation** in Webex Connect, with a confusing interface and complex features for new users. - Users find the **difficult setup** of Webex Connect challenging, especially for those without strong technical skills. #### What Are Recent G2 Reviews of Webex Connect? **"[Empowers Automation with Intuitive Drag-and-Drop](https://www.g2.com/survey_responses/webex-connect-review-12406769)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/webex-connect-review-12406769) --- **"[WebEx Connect](https://www.g2.com/survey_responses/webex-connect-review-11787641)"** **Rating:** 4.5/5.0 stars *— Kevin L.* [Read full review](https://www.g2.com/survey_responses/webex-connect-review-11787641) --- ### 4. [MSG91](https://www.g2.com/products/msg91/reviews) MSG91 is a comprehensive communication platform designed to facilitate seamless interaction between businesses and their customers across multiple channels. By integrating SMS, WhatsApp, email, voice, and advanced marketing automation tools, MSG91 enables organizations to communicate effectively and efficiently, ensuring that messages are delivered promptly and reliably. Targeted at businesses of all sizes, from startups to large enterprises, MSG91 addresses a variety of communication needs. Its versatile features cater to diverse industries, including e-commerce, fintech, healthcare, and technology. Companies can utilize MSG91 for various use cases such as sending one-time passwords (OTPs) for secure logins, providing order updates, and executing personalized marketing campaigns. This all-in-one solution eliminates the need for multiple vendors, allowing businesses to manage their communication strategies from a single, user-friendly dashboard. Key features of MSG91 include robust APIs for SMS, WhatsApp, and email, which facilitate fast and reliable message delivery. The platform's SMS service ensures global reach with dependable performance, while the WhatsApp Business API allows for engaging customer interactions through verified messaging. Additionally, the Email API supports personalized bulk and transactional emails, complete with detailed analytics to track engagement. The Voice API automates calls and reminders, enhancing customer experience without added complexity. Furthermore, the Hello Chatbot offers 24/7 support, handling conversations and lead management across various channels, ensuring that customer inquiries are addressed promptly. MSG91 stands out in the communication landscape due to its commitment to reliability and compliance. With a 99.9% uptime guarantee and adherence to GDPR, TRAI, and Ofcom messaging standards, businesses can trust that their communications are secure and compliant. The platform also offers transparent pricing with a pay-as-you-go model, ensuring that companies only pay for what they use, without hidden fees. Additionally, MSG91 provides dedicated human support, ensuring that users have access to assistance whenever needed. In a rapidly evolving digital landscape, MSG91 not only focuses on message delivery but also on enhancing customer experiences through intelligent automation and real-time analytics. By leveraging these capabilities, businesses can foster meaningful connections with their customers, driving engagement and growth. With over a decade of experience, MSG91 combines Indian innovation with global reliability, making it a trusted partner for thousands of brands looking to optimize their communication strategies. **Average Rating:** 4.5/5.0 **Total Reviews:** 196 **How Do G2 Users Rate MSG91?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.5/10 (Category avg: 8.8/10) - **Professional Support:** 8.9/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind MSG91?** - **Seller:** [MSG91](https://www.g2.com/sellers/msg91) - **Company Website:** https://msg91.com - **Year Founded:** 2010 - **HQ Location:** Indore, MP - **Twitter:** @msg91 (2,283 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2709873/ (36 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 51% Small-Business, 22% Mid-Market #### What Are MSG91's Pros and Cons? **Pros:** - Customer Support (96 reviews) - Helpful (93 reviews) - Ease of Use (86 reviews) - Easy Setup (59 reviews) - Staff Support (56 reviews) **Cons:** - Dashboard Issues (20 reviews) - Lack of Clarity (17 reviews) - Delays (14 reviews) - Poor Customer Support (14 reviews) - Poor Interface Design (12 reviews) ### What Do G2 Reviewers Say About MSG91? *AI-generated summary from verified user reviews* **Pros:** - Users value the **responsive and helpful customer support** from MSG91, enhancing their experience with the platform. - Users find MSG91's support **exceptionally helpful** , providing a reliable and easy-to-use messaging API experience. - Users appreciate the **ease of use** of MSG91, highlighting its straightforward integration and user-friendly dashboard. - Users value the **easy setup** of MSG91, making integration and adoption straightforward and efficient. - Users value the **excellent staff support** from MSG91, noting prompt, professional assistance and strong product knowledge. **Cons:** - Users find the **dashboard issues** in MSG91 frustrating, citing clutter and unclear guidance that hinders efficiency. - Users find a **lack of clarity** in MSG91's documentation and dashboard, complicating initial setup and configuration. - Users note that **delays in delivery reports** and query resolution can hinder timely communication and efficiency. - Users report **poor customer support** , facing challenges with setup and unclear documentation throughout their experience with MSG91. - Users find the **poor interface design** of MSG91 cluttered and confusing, hindering the overall user experience. #### What Are Recent G2 Reviews of MSG91? **"[Reliable, Fast SMS Delivery with Transparent, Reasonable Pricing](https://www.g2.com/survey_responses/msg91-review-12262112)"** **Rating:** 5.0/5.0 stars *— Abhinav M.* [Read full review](https://www.g2.com/survey_responses/msg91-review-12262112) --- **"[MSG91: Fast, Dependable Messaging with Easy API Integration](https://www.g2.com/survey_responses/msg91-review-12604095)"** **Rating:** 5.0/5.0 stars *— Amber J.* [Read full review](https://www.g2.com/survey_responses/msg91-review-12604095) --- #### What Are G2 Users Discussing About MSG91? - [How do I use MSG91 API?](https://www.g2.com/discussions/how-do-i-use-msg91-api) - [Is MSG91 safe?](https://www.g2.com/discussions/is-msg91-safe) - [Whats is MSG91?](https://www.g2.com/discussions/whats-is-msg91) - [What is the use of MSG91?](https://www.g2.com/discussions/what-is-the-use-of-msg91) ### 5. [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. Offering the simplicity of one command center, the Bandwidth platform enables a fully customized employee and customer communications stack with: - Dynamic communication APIs - The most direct-to-carrier integrations in the world - An owned and operated network that reaches 65+ countries - Automation to manage it all and get call quality and message deliverability insights via the Bandwidth app You scale with reliability, compliance expertise, and award-winning support. **Average Rating:** 4.4/5.0 **Total Reviews:** 456 **How Do G2 Users Rate Bandwidth?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.1/10 (Category avg: 8.8/10) - **Professional Support:** 8.3/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Bandwidth?** - **Seller:** [Bandwidth](https://www.g2.com/sellers/bandwidth) - **Company Website:** https://www.bandwidth.com/ - **Year Founded:** 1999 - **HQ Location:** Raleigh, NC - **Twitter:** @bandwidth (10,453 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/19149/ (1,246 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 44% Small-Business, 36% Mid-Market #### What Are Bandwidth's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Customer Support (12 reviews) - Customer Service (9 reviews) - Reliability (8 reviews) - Navigation Ease (7 reviews) **Cons:** - Complex Processes (9 reviews) - Customer Service (9 reviews) - Messaging Issues (7 reviews) - Time Constraints (4 reviews) - Delays (3 reviews) ### What Do G2 Reviewers Say About Bandwidth? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Bandwidth, finding number management and support exceptionally straightforward and efficient. - Users commend the **fantastic customer support** of Bandwidth, enhancing their experience with prompt problem resolution and assistance. - Users value the **responsive customer service** of Bandwidth, noting prompt resolution and ease of use. - Users value the **reliability** of Bandwidth, appreciating its excellent support and efficient call management portal. - Users appreciate the **navigation ease** of Bandwidth, noting its straightforward portal and user-friendly interface. **Cons:** - Users experience **complex processes** with Bandwidth, particularly around setup and navigating multiple portals for services. - Users express frustration with **unhelpful customer service** and inconsistent support experiences while using Bandwidth. - Users often face **messaging issues** with Bandwidth, including complexities in setup and variability in customer support. - Users experience **time constraints** with Bandwidth, struggling with strict password updates and slow ticket management processes. - Users experience **delays in support** with Bandwidth, often facing long wait times for ticket resolutions. #### What Are Recent G2 Reviews of Bandwidth? **"[Great Account Manager and RCS Team Support](https://www.g2.com/survey_responses/bandwidth-review-12305144)"** **Rating:** 4.5/5.0 stars *— Jesse D.* [Read full review](https://www.g2.com/survey_responses/bandwidth-review-12305144) --- **"[Exceptional Voice Quality & Support, Streamlined Setup](https://www.g2.com/survey_responses/bandwidth-review-6641960)"** **Rating:** 5.0/5.0 stars *— Bob Z.* [Read full review](https://www.g2.com/survey_responses/bandwidth-review-6641960) --- #### What Are G2 Users Discussing About Bandwidth? - [How do you increase bandwidth?](https://www.g2.com/discussions/how-do-you-increase-bandwidth) - [What is bandwidth phone carrier?](https://www.g2.com/discussions/what-is-bandwidth-phone-carrier) - [How can I monitor bandwidth?](https://www.g2.com/discussions/how-can-i-monitor-bandwidth) - [What's using my bandwidth?](https://www.g2.com/discussions/what-s-using-my-bandwidth) ### 6. [Dotdigital](https://www.g2.com/products/dotdigital/reviews) Dotdigital is a global customer engagement, marketing automation, and data platform that helps you and your marketing teams create connected, personalized experiences across every channel. You can bring all your customer data together, understand your audience, and automate journeys that drive real results. What you can do with Dotdigital - Build and automate campaigns across email, SMS, web, WhatsApp, social, and more - Use AI to predict intent, personalize messages, and improve performance - Create a single customer view by connecting Shopify, Magento, your CRM, and more - Reach B2B, B2C, and non-profit audiences with journeys that adapt to your goals Why marketers choose Dotdigital - Easy to use for everyday marketers - Scales with your data, channels, and teams - Helps you deliver timely and relevant customer experiences - Proven to boost engagement, conversions, and loyalty A little more about Dotdigital: - We were founded in 1999 and are formerly known as Dotmailer - More than 4,000 brands worldwide use Dotdigital to grow customer relationships - We’re headquartered at London Bridge, UK - 450+ employees helping customers globally including the UK, US, Europe, and JAPAC - We’re proud to be the world’s first carbon-neutral marketing automation platform - We hold ISO14001, ISO 27701, and ISO27001 certifications Learn more at dotdigital.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,190 **How Do G2 Users Rate Dotdigital?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.0/10 (Category avg: 8.8/10) - **Professional Support:** 8.8/10 (Category avg: 8.7/10) - **Communication Varieties:** 7.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Dotdigital?** - **Seller:** [Dotdigital](https://www.g2.com/sellers/dotdigital) - **Company Website:** https://www.dotdigital.com - **Year Founded:** 1999 - **HQ Location:** London Bridge, London - **Twitter:** @dotdigital (15,898 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/1131881 (472 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Marketing Executive - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 46% Mid-Market, 40% Small-Business #### What Are Dotdigital's Pros and Cons? **Pros:** - Ease of Use (274 reviews) - Customer Support (225 reviews) - Helpful (200 reviews) - Email Marketing (156 reviews) - Features (135 reviews) **Cons:** - Missing Features (90 reviews) - Learning Curve (62 reviews) - Limited Features (58 reviews) - Limitations (48 reviews) - Email Issues (37 reviews) ### What Do G2 Reviewers Say About Dotdigital? *AI-generated summary from verified user reviews* **Pros:** - Users praise Dotdigital's **ease of use** , particularly in campaign creation and database management efficiency. - Users commend Dotdigital for its **outstanding customer support** , consistently providing quick and helpful assistance when needed. - Users appreciate the **excellent support and features** of Dotdigital, enhancing their marketing strategies and insights. - Users enjoy the **user-friendly interface and excellent support** of Dotdigital, making email marketing efficient and effective. - Users value the **robust features** of Dotdigital, appreciating its customization, segmentation, and integration capabilities for effective marketing. **Cons:** - Users desire **missing features** like advanced segmentation, easier editing, and integrated AI capabilities for enhanced usability. - Users face a **steep learning curve** during onboarding, making initial setup challenging before realizing Dotdigital's potential. - Users find Dotdigital's **limited features** restrictive, impacting customizations, reporting, and overall user experience. - Users find the **image library challenging** and struggle with integration and certain features, complicating their experience. - Users experience **email issues** with Dotdigital, including reporting complications, lack of templates, and problematic segmentation. #### What Are Recent G2 Reviews of Dotdigital? **"[Effortless Segmentation, Quick Setup](https://www.g2.com/survey_responses/dotdigital-review-12951247)"** **Rating:** 4.5/5.0 stars *— Brandon M.* [Read full review](https://www.g2.com/survey_responses/dotdigital-review-12951247) --- **"[Dotdigital: Intuitive, Scalable Marketing Automation with Exceptional Support](https://www.g2.com/survey_responses/dotdigital-review-13090251)"** **Rating:** 5.0/5.0 stars *— Mike H.* [Read full review](https://www.g2.com/survey_responses/dotdigital-review-13090251) --- #### What Are G2 Users Discussing About Dotdigital? - [What is Dotdigital used for?](https://www.g2.com/discussions/what-is-dotdigital-used-for) - 1 comment - [What is engagement cloud in Magento 2?](https://www.g2.com/discussions/what-is-engagement-cloud-in-magento-2) - [How do I use Dotmailer?](https://www.g2.com/discussions/how-do-i-use-dotmailer) - [How much does Dotmailer cost?](https://www.g2.com/discussions/how-much-does-dotmailer-cost) - 1 comment - [What is engagement cloud?](https://www.g2.com/discussions/what-is-engagement-cloud) - 1 comment ### 7. [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build best-in-class communications solutions at scale. Our global platform, comprehensive suite of communications channels, and expert support help you move quickly to offer your customers the most helpful experience possible. Our APIs connect you to Vonage’s Tier 1 network as well as more than 1,600 telecommunications networks around the world for the best quality and scalability in the market. For developers, the Vonage API platform provides a comprehensive set of tools and resources to get started quickly and build applications easily. Managing your Vonage API account is just as easy. You can use the simple but powerful Vonage API Dashboard or manage your account directly through an API. **Average Rating:** 4.2/5.0 **Total Reviews:** 368 **How Do G2 Users Rate Vonage Communications APIs?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.8/10 (Category avg: 8.8/10) - **Professional Support:** 8.3/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Vonage Communications APIs?** - **Seller:** [Vonage](https://www.g2.com/sellers/vonage) - **Year Founded:** 2001 - **HQ Location:** Holmdel, NJ - **Twitter:** @Vonage (11,195 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5028/ (2,776 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CTO, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 67% Small-Business, 23% Mid-Market #### What Are Vonage Communications APIs's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - API Integration (10 reviews) - API Quality (9 reviews) - Easy Setup (9 reviews) - Documentation (7 reviews) **Cons:** - Expensive (5 reviews) - Complex UI (3 reviews) - Cost Limitations (3 reviews) - Difficult Setup (3 reviews) - Poor Customer Support (3 reviews) ### What Do G2 Reviewers Say About Vonage Communications APIs? *AI-generated summary from verified user reviews* **Pros:** - Users find Vonage Communications APIs to be **extremely easy to use** , enabling quick implementation and reliable performance. - Users commend the **simplicity and stability** of Vonage Communications APIs, making integration quick and hassle-free. - Users value the **simplicity and stability** of Vonage Communications APIs, finding them easy to implement and reliable over time. - Users appreciate the **easy setup** of Vonage Communications APIs, making integration and deployment quick and hassle-free. - Users appreciate the **clear documentation** of Vonage Communications APIs, making integration of communication features quick and efficient. **Cons:** - Users indicate that **costly advanced features** can burden startups and small projects with limited budgets. - Users find the **complex UI** challenging, often struggling with navigation and managing features effectively. - Users note the **cost limitations** of Vonage APIs, particularly for startups with tight budgets needing advanced features. - Users find the **difficult setup** process for advanced features frustrating and the dashboard not very user-friendly. - Users often face **poor customer support** , experiencing slow response times and difficulties during technical issues. #### What Are Recent G2 Reviews of Vonage Communications APIs? **"[Top Twilio Alternative for End-to-End CPaaS Solutions](https://www.g2.com/survey_responses/vonage-communications-apis-review-11780160)"** **Rating:** 4.0/5.0 stars *— Karan K.* [Read full review](https://www.g2.com/survey_responses/vonage-communications-apis-review-11780160) --- **"[Reliable and Developer-Friendly Communication APIs with Minor Limitations](https://www.g2.com/survey_responses/vonage-communications-apis-review-11820694)"** **Rating:** 4.5/5.0 stars *— Krish S.* [Read full review](https://www.g2.com/survey_responses/vonage-communications-apis-review-11820694) --- #### What Are G2 Users Discussing About Vonage Communications APIs? - [What is Vonage Communications APIs (formerly Nexmo) used for?](https://www.g2.com/discussions/what-is-vonage-communications-apis-formerly-nexmo-used-for) - 1 comment ### 8. [Twilio](https://www.g2.com/products/twilio/reviews) Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans. **Average Rating:** 4.1/5.0 **Total Reviews:** 458 **How Do G2 Users Rate Twilio?** - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.2/10 (Category avg: 8.8/10) - **Professional Support:** 6.7/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.4/10 (Category avg: 8.6/10) **Who Is the Company Behind Twilio?** - **Seller:** [Twilio](https://www.g2.com/sellers/twilio) - **Company Website:** https://www.twilio.com - **Year Founded:** 2008 - **HQ Location:** San Francisco, CA - **Twitter:** @twilio (81,644 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/twilio-inc-/ (6,678 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Senior Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 49% Small-Business, 31% Mid-Market #### What Are Twilio's Pros and Cons? **Pros:** - Ease of Use (40 reviews) - Easy Integrations (30 reviews) - Integrations (23 reviews) - Easy Setup (21 reviews) - API Integration (19 reviews) **Cons:** - Expensive (26 reviews) - Poor Customer Support (23 reviews) - Difficult Configuration (14 reviews) - Complex Setup (11 reviews) - Technical Knowledge Required (11 reviews) ### What Do G2 Reviewers Say About Twilio? *AI-generated summary from verified user reviews* **Pros:** - Users praise Twilio for its **ease of use** , enabling quick decisions and efficient integration with other systems. - Users praise Twilio for its **easy integrations** , facilitating seamless communication and enhancing business operations effectively. - Users value the **seamless integrations** of Twilio, enabling easy connection with various applications and systems. - Users praise Twilio for its **easy setup** , enabling seamless integration into various applications and improving workflows. - Users value Twilio's **easy API integration** , enabling seamless communication and enhancing overall business operations. **Cons:** - Users find Twilio's plans **too expensive** , making it challenging for small-scale startups to afford them. - Users experience **poor customer support** with slow response times, particularly in the Asia region, impacting their overall satisfaction. - Users find Twilio's **difficult configuration** challenging, especially for newcomers without programming expertise. - Users find the **setup complicated** for advanced features, requiring technical knowledge that can overwhelm smaller teams. - Users find that **technical knowledge is required** for Twilio, making it challenging for non-developers to use effectively. #### What Are Recent G2 Reviews of Twilio? **"[High-Volume Emailing Without Risk, Plus Smooth SAML Integration](https://www.g2.com/survey_responses/twilio-review-12676571)"** **Rating:** 4.0/5.0 stars *— Robert B.* [Read full review](https://www.g2.com/survey_responses/twilio-review-12676571) --- **"[Reliable, Developer-Friendly APIs for Scalable Communications](https://www.g2.com/survey_responses/twilio-review-13099388)"** **Rating:** 4.5/5.0 stars *— Verified User in Internet* [Read full review](https://www.g2.com/survey_responses/twilio-review-13099388) --- #### What Are G2 Users Discussing About Twilio? - [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) - 1 comment - [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) - 1 comment - [What makes twilio unique?](https://www.g2.com/discussions/what-makes-twilio-unique) - [What is twilio software?](https://www.g2.com/discussions/what-is-twilio-software) - [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) - 1 comment ### 9. [Signal House](https://www.g2.com/products/signal-house/reviews) Signal House elevates your business communication with Tier 1 Messaging Aggregation direct from carriers and carrier partners offering fast, reliable, and intuitive SMS, MMS, and Voice while spending up to 70% less than Twilio. Streamline your A2P registration, get support without paying more, integrate directly into your preferred platforms, and reply on 99% delivery. More customers are switching over to Signal House from legacy aggregators (Twilio, Bandwidth) because of our simple to use API's, competitive pricing, white-glove support (free), and strong delivery. Get more for less with Signal House. **Average Rating:** 4.8/5.0 **Total Reviews:** 89 **How Do G2 Users Rate Signal House?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.8/10 (Category avg: 8.8/10) - **Professional Support:** 9.8/10 (Category avg: 8.7/10) - **Communication Varieties:** 9.5/10 (Category avg: 8.6/10) **Who Is the Company Behind Signal House?** - **Seller:** [Signal House](https://www.g2.com/sellers/signal-house) - **Company Website:** https://signalhouse.io/ - **Year Founded:** 2023 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/signal-house-llc/ (9 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 75% Small-Business, 6% Mid-Market #### What Are Signal House's Pros and Cons? **Pros:** - Ease of Use (46 reviews) - Customer Support (28 reviews) - Easy Setup (23 reviews) - Helpful (19 reviews) - Reliability (19 reviews) **Cons:** - Integration Issues (6 reviews) - Limited Features (5 reviews) - Missing Features (5 reviews) - Learning Curve (4 reviews) - Poor Customer Support (4 reviews) ### What Do G2 Reviewers Say About Signal House? *AI-generated summary from verified user reviews* **Pros:** - Users find Signal House to have **ease of use** with its simple setup and increased message throughput. - Users value the **helpful customer support** of Signal House, ensuring a smooth experience and quick issue resolution. - Users love the **easy setup** of Signal House, praising its quick implementation and seamless integration into their systems. - Users find Signal House to be **user-friendly** , with helpful support that enhances onboarding and usability. - Users value the **reliability** of Signal House, delivering instant messages and visibility for time-sensitive situations. **Cons:** - Users experience occasional **integration issues** with Signal House, particularly regarding speed and API guidance for CRM integration. - Users find the **limited features** of Signal House restrict their ability to manage communication and campaigns effectively. - Users express disappointment over **missing features** such as campaign management and reliable notification systems in Signal House. - Users find the **learning curve steep** , suggesting better onboarding and tooltips to ease the transition. - Users experience **poor customer support** , with slow responses and unresolved issues leading to frustration and disappointment. #### What Are Recent G2 Reviews of Signal House? **"[Reliable and Straight Forward to Use SMS Platform](https://www.g2.com/survey_responses/signal-house-review-12754451)"** **Rating:** 5.0/5.0 stars *— Justin T.* [Read full review](https://www.g2.com/survey_responses/signal-house-review-12754451) --- **"[Exceptional Support and Effortless Setup](https://www.g2.com/survey_responses/signal-house-review-13091143)"** **Rating:** 5.0/5.0 stars *— Annette B.* [Read full review](https://www.g2.com/survey_responses/signal-house-review-13091143) --- ### 10. [Sendbird](https://www.g2.com/products/sendbird/reviews) Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage with customers across various channels while ensuring that human agents remain available for more complex inquiries. By leveraging AI technology, Sendbird empowers enterprises to proactively communicate with their customers, fostering deeper connections and driving customer satisfaction. Primarily targeting enterprises aiming to improve their customer service and sales processes, Sendbird serves a diverse range of industries, including e-commerce, finance, and telecommunications. The platform is particularly beneficial for organizations that manage a high volume of customer interactions and require efficient handling of these conversations. By automating routine inquiries and interactions, businesses can allocate their human resources to more intricate issues, ultimately optimizing operational efficiency and enhancing overall service quality. One of the standout features of Sendbird is its seamless integration with existing communication channels, allowing businesses to maintain a consistent presence across platforms. This omnichannel approach ensures that customers can reach out for support or sales inquiries through their preferred medium, whether it be chat, email, or social media. Additionally, Sendbird's AI capabilities enable the platform to initiate proactive business messages, re-engaging customers and enhancing their overall experience. This proactive communication not only addresses customer needs but also anticipates them, leading to increased satisfaction and loyalty. The platform's robust communication APIs further differentiate Sendbird from other solutions in the market. These APIs are designed to be scalable and adaptable, allowing businesses to create customized AI agents that cater to their specific requirements. This flexibility enables organizations to develop tailored solutions that resonate with their target audience, ensuring that customer interactions are both meaningful and effective. Moreover, Sendbird's award-winning design underscores its commitment to delivering high-quality communication experiences that prioritize user engagement. Sendbird effectively combines advanced AI technology with a comprehensive communication framework, setting itself apart in the realm of customer engagement solutions. By automating routine tasks and enabling proactive outreach, the platform enhances customer interactions while supporting businesses in achieving their operational goals. With its focus on maintaining human involvement for complex inquiries, Sendbird strikes a balance between efficiency and personalization, making it a valuable tool for enterprises looking to elevate their customer experience. **Average Rating:** 4.6/5.0 **Total Reviews:** 122 **How Do G2 Users Rate Sendbird?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.7/10 (Category avg: 8.8/10) - **Professional Support:** 9.0/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Sendbird?** - **Seller:** [Sendbird](https://www.g2.com/sellers/sendbird) - **Company Website:** https://sendbird.com - **Year Founded:** 2013 - **HQ Location:** San Mateo, California - **Twitter:** @SendBird (4,840 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10043307/ (302 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Student Experience Team Member, Product Manager - **Top Industries:** Computer Software, Health, Wellness and Fitness - **Company Size:** 47% Mid-Market, 31% Small-Business #### What Are Sendbird's Pros and Cons? **Pros:** - Ease of Use (47 reviews) - Customer Support (31 reviews) - Features (26 reviews) - Easy Integrations (21 reviews) - Easy Setup (20 reviews) **Cons:** - Expensive (18 reviews) - Learning Curve (10 reviews) - Cost (9 reviews) - Cost Limitations (7 reviews) - Difficult Setup (7 reviews) ### What Do G2 Reviewers Say About Sendbird? *AI-generated summary from verified user reviews* **Pros:** - Users find Sendbird to have **excellent ease of use** , thanks to its thorough documentation and simple integration process. - Users appreciate the **excellent customer support** from Sendbird, highlighting prompt assistance and robust integration ease. - Users find Sendbird's **robust features** and seamless integration invaluable for enhancing communication in their businesses. - Users appreciate the **easy integrations** with Sendbird, highlighting its reliability and solid support for implementation. - Users commend the **easy setup** of Sendbird, making integration into operations straightforward and hassle-free. **Cons:** - Users find the **cost prohibitive** , especially for startups, and desire more affordable pricing options. - Users find the **learning curve** for Sendbird challenging, especially when dealing with advanced features and setup. - Users find Sendbird's **high pricing** challenging, especially for startups, complicating the choice of plans and features. - Users express concerns about **cost limitations** with Sendbird, finding pricing confusing and not justifying long-term use. - Users find the **difficult setup** of Sendbird challenging, especially with overwhelming documentation and tricky initial integration. #### What Are Recent G2 Reviews of Sendbird? **"[Reliable, Scalable In-App Chat, Voice, and Video—Fast to Build with Great APIs](https://www.g2.com/survey_responses/sendbird-review-13084589)"** **Rating:** 4.5/5.0 stars *— Verified User in Internet* [Read full review](https://www.g2.com/survey_responses/sendbird-review-13084589) --- **"[Developer-Friendly APIs for Fast, Reliable Real-Time Chat](https://www.g2.com/survey_responses/sendbird-review-13042624)"** **Rating:** 4.0/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/sendbird-review-13042624) --- #### What Are G2 Users Discussing About Sendbird? - [What is the best chat API?](https://www.g2.com/discussions/what-is-the-best-chat-api) - [Where is Sendbird located?](https://www.g2.com/discussions/where-is-sendbird-located) - [What is Sendbird?](https://www.g2.com/discussions/what-is-sendbird) - [How does Sendbird work?](https://www.g2.com/discussions/how-does-sendbird-work) ### 11. [Dexatel](https://www.g2.com/products/dexatel/reviews) Dexatel is an API-first, AI-powered Communications Platform as a Service (CPaaS) built for secure, scalable, and mission-critical business communications. With Dexatel Verify, companies run fast and reliable user verification and 2FA across SMS, Voice, Flash Call, WhatsApp, Viber, Telegram, and Email. Smart routing, adaptive fallback, and fraud prevention help improve delivery rates, reduce OTP costs, and increase successful logins. With Dexatel Engage, teams deliver personalized omnichannel campaigns and notifications via SMS, WhatsApp, Viber, RCS, and Email. Advanced segmentation and analytics help drive higher conversions, engagement, and retention. Dexatel also includes: Dexatel Link for enterprise messaging and voice APIs Dexatel Lookup for number intelligence, validation, and risk detection Companies choose Dexatel to: Verify users instantly with multi-channel OTP and fast fallback Reduce messaging costs with intelligent routing and channel mix Improve engagement with personalized, multi-channel communication Maintain compliance with GDPR, ISO/IEC 27001, and enterprise-grade security Trusted by fintechs, marketplaces, gaming platforms, eCommerce brands, and SaaS companies, Dexatel powers faster, safer, and more reliable communication at global scale. **Average Rating:** 5.0/5.0 **Total Reviews:** 52 **How Do G2 Users Rate Dexatel?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.8/10 (Category avg: 8.8/10) - **Professional Support:** 9.2/10 (Category avg: 8.7/10) - **Communication Varieties:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Dexatel?** - **Seller:** [Dexatel](https://www.g2.com/sellers/dexatel-f489220f-4ccb-4a25-ab3c-0119e50a32e0) - **Company Website:** https://dexatel.com/ - **Year Founded:** 2015 - **HQ Location:** Tallinn, EE - **Twitter:** @dexatel (58 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dexatel-ou/ (88 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Computer Software, Telecommunications - **Company Size:** 40% Mid-Market, 37% Enterprise #### What Are Dexatel's Pros and Cons? **Pros:** - API Integration (1 reviews) - Ease of Use (1 reviews) - Reliability (1 reviews) - Time Management (1 reviews) - Time-Saving (1 reviews) ### What Do G2 Reviewers Say About Dexatel? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy and reliable API integration** of Dexatel, streamlining workflows and saving time significantly. - Users appreciate the **ease of use** of Dexatel Verify, streamlining workflows and saving time on verifying numbers. - Users value the **reliability** of Dexatel Verify, which streamlines workflows and enhances efficiency for teams. - Users appreciate the **time-saving efficiency** of Dexatel, making workflows quick and reliable for their teams. - Users appreciate the **time-saving efficiency** of Dexatel Verify, making workflow quick and hassle-free. #### What Are Recent G2 Reviews of Dexatel? **"[Scalable Messaging Platform for High-Volume Tech Recruitment](https://www.g2.com/survey_responses/dexatel-review-13057794)"** **Rating:** 5.0/5.0 stars *— erik r.* [Read full review](https://www.g2.com/survey_responses/dexatel-review-13057794) --- **"[SMS API & WhatsApp Messaging for Saas Authwentication and Customer communication](https://www.g2.com/survey_responses/dexatel-review-13066584)"** **Rating:** 5.0/5.0 stars *— Elvire J.* [Read full review](https://www.g2.com/survey_responses/dexatel-review-13066584) --- #### What Are G2 Users Discussing About Dexatel? - [What is Dexatel used for?](https://www.g2.com/discussions/what-is-dexatel-used-for) ### 12. [360Dialog](https://www.g2.com/products/360dialog/reviews) 360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results. We combine data-driven insights with personalized, two-way conversations, helping businesses scale customer engagement, boost conversions, and automate WhatsApp communication. Our full-service approach makes it easy for businesses to unlock the potential of WhatsApp, from campaign management to messaging automation. For businesses looking to integrate WhatsApp into their existing platforms, our WhatsApp Business API offers a developer-friendly, reliable solution. With flexible hosting options, 360Dialog provides seamless integration and management tools at a transparent flat-fee price—with no markup on Session or Template Messages. We’re trusted by over 1,000 partners and more than 40,000 clients worldwide. As the first provider to offer full-funnel analytics and data solutions for WhatsApp, 360Dialog is leading the way in performance-driven messaging and marketing automation. **Average Rating:** 4.7/5.0 **Total Reviews:** 73 **How Do G2 Users Rate 360Dialog?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.4/10 (Category avg: 8.8/10) - **Professional Support:** 9.7/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.0/10 (Category avg: 8.6/10) **Who Is the Company Behind 360Dialog?** - **Seller:** [360Dialog](https://www.g2.com/sellers/360dialog) - **Year Founded:** 2018 - **HQ Location:** Berlin - **Twitter:** @360dialog (1,957 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2705257/ (95 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 72% Small-Business, 23% Mid-Market #### What Are 360Dialog's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Integrations (1 reviews) - Features (1 reviews) - User Interface (1 reviews) **Cons:** - Downtime Issues (2 reviews) - Poor Customer Support (2 reviews) - Billing Issues (1 reviews) - Delays (1 reviews) - Deletion Issues (1 reviews) ### What Do G2 Reviewers Say About 360Dialog? *AI-generated summary from verified user reviews* **Pros:** - Users value the **quick response time of customer support** , enhancing their overall experience with 360Dialog. - Users appreciate the **ease of use** of 360Dialog, enjoying its convenient interface and quick integration capabilities. - Users value the **easy integrations** with both on-premise and cloud APIs, enhancing their overall experience with 360Dialog. - Users appreciate the **easy integration and user-friendly interface** of 360Dialog, enhancing their overall experience. - Users appreciate the **easy and convenient interface** of 360Dialog, enhancing their overall user experience. **Cons:** - Users report that **downtime issues** during onboarding can be excessive, leading to frustration and delays. - Users express frustration over **poor customer support** , experiencing long response times and unresolved payment issues. - Users experience significant **delays** during onboarding, which can hinder the overall setup process. #### What Are Recent G2 Reviews of 360Dialog? **"[Perfect Fit: Easy WhatsApp API-App Coexistence with Responsive Support](https://www.g2.com/survey_responses/360dialog-review-13098881)"** **Rating:** 5.0/5.0 stars *— Ruth A.* [Read full review](https://www.g2.com/survey_responses/360dialog-review-13098881) --- **"[Quick and Economical Connection with WhatsApp](https://www.g2.com/survey_responses/360dialog-review-13064088)"** **Rating:** 5.0/5.0 stars *— Victor R.* [Read full review](https://www.g2.com/survey_responses/360dialog-review-13064088) --- #### What Are G2 Users Discussing About 360Dialog? - [What is 360dialog used for?](https://www.g2.com/discussions/what-is-360dialog-used-for) ### 13. [Infobip](https://www.g2.com/products/infobip/reviews) Infobip is a global AI-first cloud communications platform that enables businesses to create connected customer experiences across marketing, sales, and support - from a single, natively built platform. Through one platform, Infobip delivers omnichannel engagement, identity, authentication, and contact centre solutions across SMS, WhatsApp, Email, Viber, Voice, and more helping brands simplify customer communications, drive growth, and improve loyalty. Infobip's infrastructure reaches over 7 billion mobile devices across six continents through 10,000+ connections, including 800+ direct operator connections - one of the largest carrier networks in the industry. New to Infobip? Start for free, no credit card required. The Infobip Self-Service portal lets businesses sign up and start testing in minutes. Explore SMS, WhatsApp, Email, Viber, and Voice on a free trial with up to 100 messages included. When you're ready to scale, choose a pay-as-you-go model for flexible usage, or opt for volume packages with dedicated onboarding, support, and professional services. Whether you're a startup exploring your first campaign or an enterprise managing billions of interactions globally, Infobip has a path that fits. Founded in 2006 by CEO Silvio Kutić and Izabel Jelenić. Headquartered in London with offices across 6 continents. **Average Rating:** 4.3/5.0 **Total Reviews:** 56 **How Do G2 Users Rate Infobip?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.4/10 (Category avg: 8.8/10) - **Professional Support:** 8.3/10 (Category avg: 8.7/10) - **Communication Varieties:** 9.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Infobip?** - **Seller:** [Infobip](https://www.g2.com/sellers/infobip) - **Year Founded:** 2006 - **HQ Location:** London, England - **Twitter:** @Infobip (33,954 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/infobip/about (3,502 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 43% Mid-Market, 38% Small-Business #### What Are Infobip's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Easy Integrations (3 reviews) - Integrations (3 reviews) - Customer Engagement (1 reviews) - Engagement Increase (1 reviews) **Cons:** - Poor Customer Support (3 reviews) - Delays (2 reviews) - Poor Response (2 reviews) - Delay Issues (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About Infobip? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** with Infobip, benefiting from seamless integration and comprehensive omnichannel solutions. - Users value the **easy integrations** of Infobip, enhancing connectivity with various tools for seamless communication. - Users appreciate the **easy integrations** with various systems, enhancing their ability to connect and engage with customers. - Users value the **omnichannel customer engagement** of Infobip, seamlessly connecting with customers across multiple platforms. - Users appreciate the **increased engagement** through omnichannel connectivity and straightforward segmentation options provided by Infobip. **Cons:** - Users experience **poor customer support** due to slow response times and a lack of timely assistance. - Users experience **delays in support responses** , often waiting around three days for assistance with basic features. - Users report **poor response** times from Infobip support, often waiting three days for assistance. - Users occasionally face **delay issues** with the support team, impacting their experience and timely assistance. - Users find the **limited features** of Infobip frustrating, seeking basic options like cropping in emails. #### What Are Recent G2 Reviews of Infobip? **"[A Complete Solution That Just Works—even with CCAAS Integrations](https://www.g2.com/survey_responses/infobip-review-12280457)"** **Rating:** 5.0/5.0 stars *— Carlos B.* [Read full review](https://www.g2.com/survey_responses/infobip-review-12280457) --- **"[Reliable Global Messaging Platform with Excellent Support](https://www.g2.com/survey_responses/infobip-review-11433355)"** **Rating:** 4.0/5.0 stars *— David K.* [Read full review](https://www.g2.com/survey_responses/infobip-review-11433355) --- #### What Are G2 Users Discussing About Infobip? - [Who is the CEO of infobip?](https://www.g2.com/discussions/who-is-the-ceo-of-infobip) - [Is infobip a SaaS company?](https://www.g2.com/discussions/is-infobip-a-saas-company) - [Is infobip a product based company?](https://www.g2.com/discussions/is-infobip-a-product-based-company) - [What is infobip?](https://www.g2.com/discussions/what-is-infobip) ### 14. [Sinch MessageMedia](https://www.g2.com/products/sinch-messagemedia/reviews) Sinch MessageMedia is a mobile messaging service that helps businesses of all sizes better connect with their customers. Reach them via the channel of their choice and maximize ROI, effortlessly. Send bulk SMS. Create automated campaigns. Integrate with 85+ apps that you already use. Join over 70,000 global customers in healthcare, education, retail, and other industries that have scaled their business via our easy-to-use messaging platform. We’ve got a wide range of features and pricing plans ready to take your conversational messaging to the next level. Try it for free. • Bulk SMS marketing campaigns • Appointment reminders • Automated notifications and alerts • Staff communication • 1-on-1 or two-way conversations • A wide range of integrations for your CRM, ERP, or social media • Web portal • API solution You can have all these, and more. Start sending business SMS today. **Average Rating:** 4.5/5.0 **Total Reviews:** 50 **How Do G2 Users Rate Sinch MessageMedia?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.8/10 (Category avg: 8.8/10) - **Professional Support:** 9.4/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Sinch MessageMedia?** - **Seller:** [Sinch](https://www.g2.com/sellers/sinch) - **Year Founded:** 2008 - **HQ Location:** Stockholm, Sweden - **Twitter:** @wearesinch (3,648 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sinch (4,371 employees on LinkedIn®) - **Ownership:** SINCH.ST **Who Uses This Product?** - **Company Size:** 56% Small-Business, 36% Mid-Market #### What Are Sinch MessageMedia's Pros and Cons? **Pros:** - Customer Support (6 reviews) - Helpful (4 reviews) - Ease of Use (3 reviews) - Staff Support (3 reviews) - Business Enhancement (2 reviews) **Cons:** - Account Management (1 reviews) - Integration Issues (1 reviews) - Limited Features (1 reviews) - Missing Features (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About Sinch MessageMedia? *AI-generated summary from verified user reviews* **Pros:** - Users value the **quick and helpful customer support** of Sinch MessageMedia, enhancing their overall experience significantly. - Users value the **helpful support** from Sinch MessageMedia, noting its effectiveness in resolving issues and enhancing connectivity. - Users find Sinch MessageMedia's **ease of use** exceptional, benefiting from convenient setup and responsive support. - Users value the **helpful and prompt staff support** of Sinch MessageMedia, enhancing their overall experience significantly. - Users value the **enhanced connectivity** offered by Sinch MessageMedia, streamlining client interactions for improved efficiency. **Cons:** - Users find the lack of a **contact phone number** frustrating, as email is their only support option. - Users experience **integration issues** with Sinch MessageMedia, particularly regarding missed emails for repeated text messages. - Users are concerned about the **absence of 2FA via an Authenticator app** , which limits security options in Sinch MessageMedia. - Users find the **absence of features** like Authenticator app support for 2FA concerning, impacting overall security. - Users report a **lack of effective customer support** , with email being the only contact method available. #### What Are Recent G2 Reviews of Sinch MessageMedia? **"[Exceptionally Helpful Support, Effortless Setup](https://www.g2.com/survey_responses/sinch-messagemedia-review-12407794)"** **Rating:** 5.0/5.0 stars *— Madeline A.* [Read full review](https://www.g2.com/survey_responses/sinch-messagemedia-review-12407794) --- **"[Simple, Effective, and Reliable SMS Solution](https://www.g2.com/survey_responses/sinch-messagemedia-review-12462537)"** **Rating:** 4.0/5.0 stars *— Hazel d.* [Read full review](https://www.g2.com/survey_responses/sinch-messagemedia-review-12462537) --- #### What Are G2 Users Discussing About Sinch MessageMedia? - [What is MessageMedia SMS API/Gateway used for?](https://www.g2.com/discussions/what-is-messagemedia-sms-api-gateway-used-for) ### 15. [Squaretalk](https://www.g2.com/products/squaretalk/reviews) Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls, WhatsApp Business messaging, and email, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs. Targeted at sales teams, customer support departments, and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that caters to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery. Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected. One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty. **Average Rating:** 4.8/5.0 **Total Reviews:** 127 **How Do G2 Users Rate Squaretalk?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.3/10 (Category avg: 8.8/10) - **Professional Support:** 9.7/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Squaretalk?** - **Seller:** [Squaretalk](https://www.g2.com/sellers/squaretalk) - **Company Website:** https://squaretalk.com/ - **Year Founded:** 2014 - **HQ Location:** Jerusalem - **Twitter:** @SquareTalk (31 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/squaretalk/ (74 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 54% Small-Business, 52% Mid-Market #### What Are Squaretalk's Pros and Cons? **Pros:** - Ease of Use (24 reviews) - Reliability (18 reviews) - Efficiency (17 reviews) - Automation (16 reviews) - Features (16 reviews) **Cons:** - Limited Features (5 reviews) - Difficult Setup (4 reviews) - Missing Features (4 reviews) - Complex Features (3 reviews) - Complexity (3 reviews) ### What Do G2 Reviewers Say About Squaretalk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of operation** in Squaretalk, enjoying quick deployment and an intuitive user interface. - Users find Squaretalk to be highly **reliable and scalable** , making it an essential tool for their daily operations. - Users value the **efficiency** of Squaretalk, enabling seamless remote collaboration and easy scalability for teams. - Users benefit from the **effortless automation** of Squaretalk, enabling more customer interactions and efficient lead engagement. - Users appreciate the **scalability and ease of use** in Squaretalk, making it perfect for growing business needs. **Cons:** - Users note the **limited features** of Squaretalk, particularly regarding third-party integrations and advanced options. - Users experience **difficult setup** processes, especially with complex workflows and overwhelming feature quantities, impacting overall usability. - Users find the **missing features** in Squaretalk, such as conditional logic and integration options, limiting their experience. - Users find some **advanced features complex** , making it challenging for new users to navigate effectively. - Users find the **complexity of advanced settings** in Squaretalk challenging, especially for newcomers navigating its numerous features. #### What Are Recent G2 Reviews of Squaretalk? **"[Reliable Call Management for Faster Client Support](https://www.g2.com/survey_responses/squaretalk-review-12993753)"** **Rating:** 5.0/5.0 stars *— Anna M.* [Read full review](https://www.g2.com/survey_responses/squaretalk-review-12993753) --- **"[Excellent Call Quality and Easy Global Number Provisioning](https://www.g2.com/survey_responses/squaretalk-review-13056976)"** **Rating:** 5.0/5.0 stars *— Muhammad A.* [Read full review](https://www.g2.com/survey_responses/squaretalk-review-13056976) --- #### What Are G2 Users Discussing About Squaretalk? - [What is Squaretalk used for?](https://www.g2.com/discussions/what-is-squaretalk-used-for) ### 16. [Plivo](https://www.g2.com/products/plivo/reviews) Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency. **Average Rating:** 4.5/5.0 **Total Reviews:** 743 **How Do G2 Users Rate Plivo?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.9/10 (Category avg: 8.8/10) - **Professional Support:** 8.6/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Plivo?** - **Seller:** [Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e) - **Year Founded:** 2011 - **HQ Location:** Austin, TX - **Twitter:** @plivo (12,543 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/plivo-inc/ (198 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 78% Small-Business, 17% Mid-Market #### What Are Plivo's Pros and Cons? **Pros:** - Ease of Use (30 reviews) - Customer Support (19 reviews) - Features (17 reviews) - Pricing (17 reviews) - API Quality (16 reviews) **Cons:** - Poor Customer Support (12 reviews) - Expensive (6 reviews) - Limited Features (6 reviews) - Messaging Issues (6 reviews) - Not Intuitive (6 reviews) ### What Do G2 Reviewers Say About Plivo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Plivo, finding setup and API integration straightforward and user-friendly. - Users find Plivo's **customer support** excellent, enhancing their experience through reliable assistance and effective problem-solving. - Users enjoy the **reliable performance and excellent customer support** of Plivo, facilitating smooth integration and scaling. - Users appreciate the **affordable pricing** of Plivo, finding it competitive and budget-friendly compared to other services. - Users appreciate the **API quality** of Plivo for its reliability, ease of use, and excellent documentation. **Cons:** - Users express frustration with **poor customer support** , citing unprofessionalism and inadequate assistance for critical issues. - Users find Plivo to be **expensive** compared to competitors, with unexpected costs affecting their overall satisfaction. - Users note the **limited features** of Plivo, which may restrict its effectiveness compared to competitors in some scenarios. - Users experience **messaging issues** with Plivo, citing slow support and complications with high-volume SMS sending. - Users find the platform **not intuitive** , with a user interface that complicates navigation and search functions. #### What Are Recent G2 Reviews of Plivo? **"[Super simple and satisfying](https://www.g2.com/survey_responses/plivo-review-12040188)"** **Rating:** 4.5/5.0 stars *— Majd K.* [Read full review](https://www.g2.com/survey_responses/plivo-review-12040188) --- **"[Quick, Responsive Support and Helpful Sub-Account Breakdowns](https://www.g2.com/survey_responses/plivo-review-12879964)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/plivo-review-12879964) --- #### What Are G2 Users Discussing About Plivo? - [What is Plivo used for?](https://www.g2.com/discussions/what-is-plivo-used-for) ### 17. [SleekFlow](https://www.g2.com/products/sleekflow/reviews) SleekFlow is an AI Suite for Revenue-Driving Conversations. Trusted by over 2,000 enterprises across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call, and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io. **Average Rating:** 4.6/5.0 **Total Reviews:** 202 **How Do G2 Users Rate SleekFlow?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.2/10 (Category avg: 8.8/10) - **Professional Support:** 8.6/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.1/10 (Category avg: 8.6/10) **Who Is the Company Behind SleekFlow?** - **Seller:** [SleekFlow](https://www.g2.com/sellers/sleekflow) - **Company Website:** https://sleekflow.io/ - **Year Founded:** 2019 - **HQ Location:** Singapore, SG - **Twitter:** @sleekflow_io (174 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sleekflow (204 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Founder - **Top Industries:** Retail, Health, Wellness and Fitness - **Company Size:** 73% Small-Business, 21% Mid-Market #### What Are SleekFlow's Pros and Cons? **Pros:** - Ease of Use (88 reviews) - Customer Support (67 reviews) - Automation (44 reviews) - Features (44 reviews) - Helpful (44 reviews) **Cons:** - Missing Features (25 reviews) - Expensive (23 reviews) - Limited Features (18 reviews) - Messaging Issues (18 reviews) - Slow Loading (18 reviews) ### What Do G2 Reviewers Say About SleekFlow? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of SleekFlow enhances productivity and streamlines customer service efficiently. - Users commend the **helpful customer support** of SleekFlow, enabling easy setup and quick issue resolution. - Users value the **automation capabilities** of SleekFlow, significantly enhancing efficiency in managing customer inquiries and communications. - Users value the **centralized messaging management** of SleekFlow, enhancing efficiency and customer communication across platforms. - Users find **SleekFlow's AI assistance invaluable** for managing customer inquiries efficiently and enhancing lead conversion efforts. **Cons:** - Users note the **missing features** in SleekFlow, hoping for improvements like message editing and device support. - Users find the **pricing too high** , especially for add-ons and plan migrations, limiting accessibility for many. - Users note **limited features** in SleekFlow, particularly in automation and filtering, affecting overall usability. - Users face **messaging issues** with SleekFlow, such as blocked messages that can't be canceled and unclear template approvals. - Users experience **slow loading** times and lag, impacting overall usability and efficiency of SleekFlow. #### What Are Recent G2 Reviews of SleekFlow? **"[Sleekflow Makes Multi-Channel Messaging and Automation Effortless.](https://www.g2.com/survey_responses/sleekflow-review-13065757)"** **Rating:** 4.5/5.0 stars *— Sujal S.* [Read full review](https://www.g2.com/survey_responses/sleekflow-review-13065757) --- **"[SleekFlow Streamlined Our DMs and Boosted Productivity](https://www.g2.com/survey_responses/sleekflow-review-12673937)"** **Rating:** 5.0/5.0 stars *— Yik Wang C.* [Read full review](https://www.g2.com/survey_responses/sleekflow-review-12673937) --- #### What Are G2 Users Discussing About SleekFlow? - [What is SleekFlow used for?](https://www.g2.com/discussions/what-is-sleekflow-used-for) ### 18. [Ozonetel](https://www.g2.com/products/ozonetel/reviews) Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. **Average Rating:** 4.6/5.0 **Total Reviews:** 621 **How Do G2 Users Rate Ozonetel?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.0/10 (Category avg: 8.8/10) - **Professional Support:** 9.2/10 (Category avg: 8.7/10) - **Communication Varieties:** 9.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Ozonetel?** - **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel) - **Company Website:** https://www.ozonetel.com - **Year Founded:** 2007 - **HQ Location:** San Jose, California - **Twitter:** @Ozonetel (771 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/668578/ (353 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Associate, Assistant Manager - **Top Industries:** Financial Services, Hospital & Health Care - **Company Size:** 62% Mid-Market, 28% Small-Business #### What Are Ozonetel's Pros and Cons? **Pros:** - Ease of Use (133 reviews) - Features (95 reviews) - Call Management (87 reviews) - Call Quality (69 reviews) - Customer Support (57 reviews) **Cons:** - Call Issues (62 reviews) - Connection Issues (60 reviews) - Call Connectivity Issues (41 reviews) - Connectivity Issues (41 reviews) - Technical Issues (38 reviews) ### What Do G2 Reviewers Say About Ozonetel? *AI-generated summary from verified user reviews* **Pros:** - Users find Ozonetel's **ease of use** exceptional, simplifying call management and enhancing team efficiency seamlessly. - Users value Ozonetel's **versatile call handling** , enabling efficient management of customer grievances with easy access to call history. - Users value the **versatile call management** features of Ozonetel for effortlessly handling customer grievances and improving workflow. - Users value the **exceptional call quality** of Ozonetel, enhancing smooth communication and integration with CRM systems. - Users appreciate the **excellent customer support** provided by Ozonetel through its integrated omnichannel capabilities. **Cons:** - Users often face **call quality issues** affecting their experience, especially during high demand and in specific locations. - Users often experience **connection issues** , leading to logouts and call drops that hinder their overall experience. - Users experience **call connectivity issues** , including voice problems and delays, affecting their overall communication experience. - Users experience frequent **connectivity issues** with Ozonetel, encountering disconnections and call transfer problems. - Users occasionally face **technical issues** like call drops and delays, impacting the overall customer experience. #### What Are Recent G2 Reviews of Ozonetel? **"[We get good support from Ozonetel](https://www.g2.com/survey_responses/ozonetel-review-8823228)"** **Rating:** 5.0/5.0 stars *— Kishore K.* [Read full review](https://www.g2.com/survey_responses/ozonetel-review-8823228) --- **"[User friendly and helps in tracking the calling minutes](https://www.g2.com/survey_responses/ozonetel-review-8889793)"** **Rating:** 5.0/5.0 stars *— Lakshmi M.* [Read full review](https://www.g2.com/survey_responses/ozonetel-review-8889793) --- #### What Are G2 Users Discussing About Ozonetel? - [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments ### 19. [Exotel Customer Communication Platform](https://www.g2.com/products/exotel-customer-communication-platform/reviews) Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses across India, Southeast Asia, the Middle East, and Africa. Our platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. Our recent license for end-to-end VoIP telephony services reinforces our position as a fully compliant cloud calling operator, enabling cost-effective, secure communication solutions. The platform breaks down silos in communication by bringing together customer intent, state, and emotional tone to ensure the right message is delivered through the appropriate channel every time. An integral part of Exotel is the Contextual Customer Data Platform, which transforms raw data into personalized customer narratives, providing actionable insights that enhance each conversation. With Exotel, businesses don't just communicate; they connect meaningfully with their customers, building trust, personalization, and empathy into every conversation. This strategic approach allows businesses to listen to their customers, remember each interaction, and continually improve the customer experience. **Average Rating:** 4.4/5.0 **Total Reviews:** 90 **How Do G2 Users Rate Exotel Customer Communication Platform?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.5/10 (Category avg: 8.8/10) - **Professional Support:** 8.1/10 (Category avg: 8.7/10) - **Communication Varieties:** 9.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Exotel Customer Communication Platform?** - **Seller:** [Exotel](https://www.g2.com/sellers/exotel) - **Year Founded:** 2011 - **HQ Location:** Bangalore, Karnataka - **Twitter:** @Exotel (2,937 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2433287/ (750 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Education Management, Financial Services - **Company Size:** 43% Mid-Market, 32% Small-Business #### What Are Exotel Customer Communication Platform's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Easy Integrations (3 reviews) - Call Quality (2 reviews) - Integrations (2 reviews) - Useful (2 reviews) **Cons:** - Call Issues (3 reviews) - Connectivity Issues (2 reviews) - Poor Customer Support (2 reviews) - Slow Service (2 reviews) - Delays (1 reviews) ### What Do G2 Reviewers Say About Exotel Customer Communication Platform? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Exotel highly beneficial for efficient communication and call management. - Users benefit from **easy integrations** with various tools, enhancing communication across multiple channels seamlessly. - Users value the **high call quality** of Exotel, facilitating seamless audio communication for customer support and healthcare. - Users value the **robust integrations** of Exotel, enhancing efficiency in managing leads and customer support workflows. - Users find Exotel's platform **simple and straightforward** , with a helpful dashboard for monitoring agent activity. **Cons:** - Users face **call issues** with Exotel, including missing call logs and poor call quality, impacting their experience. - Users experience **connectivity issues** with dropped calls and call quality fluctuations, affecting their communication experience. - Users report **poor customer support** , with slow response times affecting overall satisfaction with Exotel's services. - Users experience **slow service** from customer support, leading to frustration during critical communication moments. - Users face **delays** due to intermittent issues with call logs not appearing in the Freshchat interface. #### What Are Recent G2 Reviews of Exotel Customer Communication Platform? **"[All Customer Communications in One Place for Easy Tracking and Faster Resolution](https://www.g2.com/survey_responses/exotel-customer-communication-platform-review-12570099)"** **Rating:** 5.0/5.0 stars *— Priyanka M.* [Read full review](https://www.g2.com/survey_responses/exotel-customer-communication-platform-review-12570099) --- **"[Flexible Cloud Platform with Robust Omnichannel Support](https://www.g2.com/survey_responses/exotel-customer-communication-platform-review-12068920)"** **Rating:** 4.0/5.0 stars *— Rahul s.* [Read full review](https://www.g2.com/survey_responses/exotel-customer-communication-platform-review-12068920) --- #### What Are G2 Users Discussing About Exotel Customer Communication Platform? - [What is Exotel used for?](https://www.g2.com/discussions/what-is-exotel-used-for) ### 20. [Stream](https://www.g2.com/products/stream-2024-08-01/reviews) Stream powers real-time communication experiences for billions of end users across multiple industries. Stream's Chat API and SDKs were developed to enable teams to quickly ship a full-featured, high-fidelity, in-app chat experience in days that typically take years to build in-house. We offer chat SDKs for Android, Angular, Compose, Flutter, iOS, React, React Native, Swift, SwiftUI, Unity, and Unreal that are fully customizable, scalable, performant, and provide robust security, full multi-tenancy support, and easily integrate with existing systems. **Average Rating:** 4.5/5.0 **Total Reviews:** 52 **How Do G2 Users Rate Stream?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.6/10 (Category avg: 8.8/10) - **Professional Support:** 8.6/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Stream?** - **Seller:** [Stream](https://www.g2.com/sellers/stream) - **Year Founded:** 2015 - **HQ Location:** Boulder, US - **Twitter:** @getstream_io (12,275 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5338728 (336 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, CTO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 64% Small-Business, 23% Mid-Market #### What Are Stream's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Integrations (4 reviews) - Simple (4 reviews) - API Integration (3 reviews) - API Quality (3 reviews) **Cons:** - Analytics Limitations (2 reviews) - Cost Limitations (2 reviews) - Difficult Setup (2 reviews) - Expensive (2 reviews) - Filtering Issues (2 reviews) ### What Do G2 Reviewers Say About Stream? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Stream, which simplifies video sharing and enhances team collaboration. - Users value the **easy and fast integrations** of Stream, significantly reducing development time for chat and activity feeds. - Users appreciate the **ease of use** of Stream, facilitating quick video sharing and organized team communication. - Users appreciate the **powerful and developer-friendly API** of Stream, enabling quick integration for chat and activity feeds. - Users appreciate the **developer-friendly API** of Stream, which simplifies integration and saves significant development time. **Cons:** - Users face **analytics limitations** in Stream, finding it challenging to manage large videos effectively due to basic features. - Users express concern over the **high pricing** of Stream, particularly impacting smaller projects and startups significantly. - Users find the **difficult setup** challenging, particularly with authentication and token configuration for beginners. - Users find the **pricing too steep** , especially as user numbers increase, making it less ideal for startups. - Users often face **filtering issues** in Stream, leading to difficulties in locating content and managing discussions effectively. #### What Are Recent G2 Reviews of Stream? **"[Effortless Integration and Excellent Documentation for Developers](https://www.g2.com/survey_responses/stream-review-11926158)"** **Rating:** 5.0/5.0 stars *— Vikas K.* [Read full review](https://www.g2.com/survey_responses/stream-review-11926158) --- **"[Stream Makes Real-Time Chat Integration Effortless for Developers](https://www.g2.com/survey_responses/stream-review-11931293)"** **Rating:** 4.5/5.0 stars *— Ahsan Y.* [Read full review](https://www.g2.com/survey_responses/stream-review-11931293) --- #### What Are G2 Users Discussing About Stream? - [What is Stream Chat used for?](https://www.g2.com/discussions/what-is-stream-chat-used-for) ### 21. [MessageFlow](https://www.g2.com/products/messageflow/reviews) MessageFlow is a send-it-all platform that makes cross-channel communication easy and effective. Backed by more than 20 years of expertise, it has helped companies connect with their audiences using reliably delivered email and SMS messages. It also supports mobile push notifications, RCS communications, and OTT applications. By integrating all of these messaging methods on a single platform, you can run precisely targeted campaigns at any scale. Security is our top priority. MessageFlow complies with strict ISO standards and GDPR requirements, giving you the confidence that your company’s data is properly protected. Beyond our rigorous security measures, we back you up with a customer service team that's always prepared to help. From transactional messages to long-term engagement strategies, our platform is designed to build lasting customer relationships for the future. With our extensive experience in cross-channel business communication and nearly 100% message deliverability, we will make sure that your brand message reaches the right people at the right time and in the right way. **Average Rating:** 4.9/5.0 **Total Reviews:** 13 **How Do G2 Users Rate MessageFlow?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.6/10 (Category avg: 8.8/10) - **Professional Support:** 10.0/10 (Category avg: 8.7/10) - **Communication Varieties:** 9.3/10 (Category avg: 8.6/10) **Who Is the Company Behind MessageFlow?** - **Seller:** [MessageFlow](https://www.g2.com/sellers/messageflow) - **Year Founded:** 2022 - **HQ Location:** Berlin, DE - **LinkedIn® Page:** https://www.linkedin.com/company/messageflow (58 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services - **Company Size:** 43% Mid-Market, 43% Small-Business #### What Are MessageFlow's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Navigation Ease (4 reviews) - User Interface (3 reviews) - Campaign Management (2 reviews) - Customer Support (2 reviews) **Cons:** - Complex Analytics (1 reviews) - Inadequate Reporting (1 reviews) - Poor Analytics (1 reviews) - Poor Reporting (1 reviews) ### What Do G2 Reviewers Say About MessageFlow? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of MessageFlow, making SMS campaign management a seamless experience. - Users value the **user-friendly navigation** of MessageFlow, enhancing their experience with intuitive campaign management tools. - Users appreciate the **intuitive user interface** of MessageFlow, enhancing smooth navigation and campaign management. - Users appreciate the **user-friendly campaign management** of MessageFlow, enhancing engagement and performance in marketing efforts. - Users commend the **exceptional customer support** of MessageFlow, appreciating the team's availability and assistance. **Cons:** - Users believe that improving **reports and customer analytics** would enhance their overall experience with MessageFlow. - Users find the **reporting and customer analytics inadequate** , suggesting improvements for a better experience with MessageFlow. - Users note the need for improved **reports and customer analytics** in MessageFlow to enhance decision-making. - Users find the **reporting and customer analytics** to be lacking, suggesting significant room for improvement. #### What Are Recent G2 Reviews of MessageFlow? **"[Intuitive, Flexible, and Fully Supported: MessageFlow Drives Our Marketing Success](https://www.g2.com/survey_responses/messageflow-review-12682846)"** **Rating:** 5.0/5.0 stars *— Przemysław R.* [Read full review](https://www.g2.com/survey_responses/messageflow-review-12682846) --- **"[Helpful Support, Easy Integrations, and Great Performance, to pricey](https://www.g2.com/survey_responses/messageflow-review-12553460)"** **Rating:** 5.0/5.0 stars *— Hurom P.* [Read full review](https://www.g2.com/survey_responses/messageflow-review-12553460) --- ### 22. [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) Rocket.Chat Secure CommsO® is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational efficiency for governments, defense, and critical infrastructure organizations operating in high-stakes environments. **Average Rating:** 4.2/5.0 **Total Reviews:** 348 **How Do G2 Users Rate Rocket.Chat?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.9/10 (Category avg: 8.8/10) - **Professional Support:** 8.7/10 (Category avg: 8.7/10) - **Communication Varieties:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Rocket.Chat?** - **Seller:** [Rocket.Chat Technologies](https://www.g2.com/sellers/rocket-chat-technologies) - **Year Founded:** 2015 - **HQ Location:** Wilmington, Delaware - **Twitter:** @RocketChat (24,290 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9487844/ (189 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 49% Mid-Market, 36% Small-Business #### What Are Rocket.Chat's Pros and Cons? **Pros:** - Ease of Use (14 reviews) - Features (11 reviews) - Communication (9 reviews) - Easy Communication (9 reviews) - Security (9 reviews) **Cons:** - Not User-Friendly (7 reviews) - User Interface (7 reviews) - Learning Curve (5 reviews) - Not Intuitive (5 reviews) - Poor Interface Design (5 reviews) ### What Do G2 Reviewers Say About Rocket.Chat? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Rocket.Chat, enabling smooth communication and efficient collaboration across teams. - Users value the **flexibility and control** of Rocket.Chat, enjoying customizable features that enhance collaboration and security. - Users value the **flexible and secure communication** features of Rocket.Chat, enhancing collaboration and user control. - Users find that Rocket.Chat offers **easy communication** , enhancing collaboration with freelancers and across departments effectively. - Users value the **strong security and privacy features** of Rocket.Chat, enhancing control and compliance for communications. **Cons:** - Users find the **interface not user-friendly** , hindering navigation and slowing down adoption for new users. - Users find the **user interface complex and outdated** , hindering adoption and overall experience with Rocket.Chat. - Users find the learning curve of Rocket.Chat **challenging and complex** , particularly for newcomers unfamiliar with its features. - Users find Rocket.Chat's interface to be **not intuitive** , complicating navigation and hindering new user adoption. - Users criticize the **poor interface design** of Rocket.Chat, which can hinder navigation and user adoption. #### What Are Recent G2 Reviews of Rocket.Chat? **"[Rocket.Chat: Flexible, Secure, and Built for Custom Workflows](https://www.g2.com/survey_responses/rocket-chat-review-12706525)"** **Rating:** 4.5/5.0 stars *— Maricela B.* [Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12706525) --- **"[Intuitive, High-ROI Communication That Speeds Engineering Resolutions](https://www.g2.com/survey_responses/rocket-chat-review-12725883)"** **Rating:** 4.5/5.0 stars *— Steve H.* [Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12725883) --- #### What Are G2 Users Discussing About Rocket.Chat? - [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) - 1 comment ### 23. [Voximplant](https://www.g2.com/products/voximplant/reviews) Voximplant is a communications platform as a service, it allows developers to add real-time communications features (voice, video and messaging) in their applications without a need to build any backend infrastructure. Voximplant architecture is designed for serverless: developers upload their JavaScript code into our cloud and uploaded code is being executed automatically when a call arrives at the platform or when an HTTP API command is executed. A call can arrive at the platform from a phone network, from a SIP device or application, and from Voximplant Web or Mobile SDK. **Average Rating:** 4.8/5.0 **Total Reviews:** 31 **How Do G2 Users Rate Voximplant?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.2/10 (Category avg: 8.8/10) - **Professional Support:** 9.7/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Voximplant?** - **Seller:** [VoxImplant](https://www.g2.com/sellers/voximplant) - **Year Founded:** 2013 - **HQ Location:** Palo Alto, California - **Twitter:** @voximplant (977 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/voximplant/about (201 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 55% Mid-Market, 29% Small-Business #### What Are Voximplant's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Communication (1 reviews) - Features (1 reviews) **Cons:** - Connectivity Issues (1 reviews) - Internet Connectivity (1 reviews) - Internet Dependency (1 reviews) ### What Do G2 Reviewers Say About Voximplant? *AI-generated summary from verified user reviews* **Pros:** - Users find Voximplant's **ease of use** enhances customer calling processes with a variety of convenient features. - Users enjoy the **easy communication** that Voximplant offers, enhancing their customer interaction experience effectively. - Users value the **ease of customer calling** in Voximplant, appreciating its extensive feature set. **Cons:** - Users often face **connectivity issues** , which hinder the overall performance of Voximplant during usage. - Users note that a **strong internet connection** is essential for Voximplant to function properly and reliably. - Users stress the need for a **very good internet connection** for Voximplant to function optimally. #### What Are Recent G2 Reviews of Voximplant? **"[Simple Integration and Enhanced Support, with Details to Improve](https://www.g2.com/survey_responses/voximplant-review-11894256)"** **Rating:** 4.5/5.0 stars *— Claudio Alejandro G.* [Read full review](https://www.g2.com/survey_responses/voximplant-review-11894256) --- **"[Intelligent automation for business communications and offer Technical Support](https://www.g2.com/survey_responses/voximplant-review-11932081)"** **Rating:** 5.0/5.0 stars *— Ing. Saúl P.* [Read full review](https://www.g2.com/survey_responses/voximplant-review-11932081) --- #### What Are G2 Users Discussing About Voximplant? - [How do you use Voximplant?](https://www.g2.com/discussions/how-do-you-use-voximplant) - [Is Voximplant free?](https://www.g2.com/discussions/is-voximplant-free) - [What is Voximplant kit?](https://www.g2.com/discussions/what-is-voximplant-kit) - 1 comment - [What does Voximplant do?](https://www.g2.com/discussions/what-does-voximplant-do) - 1 comment ### 24. [CM.com](https://www.g2.com/products/cm-com/reviews) Today, people all over the world are connected via their mobile phones. All-day, every day. Businesses, as well as their customers, are looking for more efficient and customer-centric ways to communicate with each other through mobile channels. Conversational Commerce promises just that; you can be exactly where your customers are. Conversational Commerce is the smart combination of all the popular messaging channels, data tools, and payment solutions. It allows customers to contact businesses and finish the path-to-purchase within their favorite messaging channel. Have rich, efficient and customer-centric conversations with your customer on mobile, without any technological barriers. CM.com provides a smart combination of messaging channels, such as SMS, RCS, WhatsApp Business, and Apple Business Chat combined with a Customer Data Platform and other platform features. CM.com is one of the first Cloud Communication Platforms in the world with integrated Payment functionality. The CM.com platform can be used via API and Web App. **Average Rating:** 4.8/5.0 **Total Reviews:** 11 **How Do G2 Users Rate CM.com?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.2/10 (Category avg: 8.8/10) - **Professional Support:** 9.2/10 (Category avg: 8.7/10) - **Communication Varieties:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind CM.com?** - **Seller:** [CM.com](https://www.g2.com/sellers/cm-com) - **Year Founded:** 1999 - **HQ Location:** Breda, Noord-Brabant - **Twitter:** @CMcom_ (1,698 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cmcom (746 employees on LinkedIn®) - **Ownership:** AMS: CMCOM **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of CM.com? **"[Great Tech--Even Greater Support!](https://www.g2.com/survey_responses/cm-com-review-4989555)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/cm-com-review-4989555) --- **"[Sabrina has taken such good care of us, super responsive, and really awesome](https://www.g2.com/survey_responses/cm-com-review-5378786)"** **Rating:** 5.0/5.0 stars *— Rachel E.* [Read full review](https://www.g2.com/survey_responses/cm-com-review-5378786) --- #### What Are G2 Users Discussing About CM.com? - [What does Cm.Com do?](https://www.g2.com/discussions/cm-com-what-does-cm-com-do) - [What is CM linkedin?](https://www.g2.com/discussions/what-is-cm-linkedin) - [What is a CM customer?](https://www.g2.com/discussions/what-is-a-cm-customer) - [What does CM com do?](https://www.g2.com/discussions/what-does-cm-com-do) ### 25. [BulkSMS.com](https://www.g2.com/products/bulksms-com/reviews) BulkSMS.com provides application-to-person (A2P) messaging services to large and small businesses, public benefit organisations and individuals. Using our platform, our clients are able to quickly deploy short and important SMS text messages. Our SMS platform allows for SMS API integration, SMS voting, SMS information services, SMS campaigns and more. **Average Rating:** 4.6/5.0 **Total Reviews:** 256 **How Do G2 Users Rate BulkSMS.com?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.5/10 (Category avg: 8.8/10) - **Professional Support:** 9.3/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind BulkSMS.com?** - **Seller:** [BulkSMS.com](https://www.g2.com/sellers/bulksms-com) - **Company Website:** https://www.bulksms.com - **Year Founded:** 2000 - **HQ Location:** Century City, Western Cape - **Twitter:** @BulkSMS (7,137 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/bulksms.com/ (41 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, CEO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 74% Small-Business, 22% Mid-Market #### What Are BulkSMS.com's Pros and Cons? **Pros:** - Reliability (3 reviews) - Ease of Use (2 reviews) - API Quality (1 reviews) - Campaign Management (1 reviews) - Connectivity (1 reviews) **Cons:** - Not Intuitive (2 reviews) - Not User-Friendly (2 reviews) - Design Quality (1 reviews) - Integration Issues (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About BulkSMS.com? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **reliability** of BulkSMS.com, ensuring fast delivery and seamless integration for businesses. - Users appreciate the **ease of use** of BulkSMS.com, finding it simple and reliable for sending messages. - Users value the **reliable API quality** of BulkSMS.com, ensuring quick message delivery and seamless integration. - Users find BulkSMS.com to be an **excellent campaign management tool** for effectively reaching their audience directly. - Users value the **extensive connectivity** offered by BulkSMS.com, facilitating communication across many countries effortlessly. **Cons:** - Users find the interface **not intuitive** , suggesting improvements for a simpler and more user-friendly experience. - Users find the **interface not user-friendly** , expressing a need for improved simplicity in navigation. - Users find the **outdated user interface** of BulkSMS.com lacks modern aesthetics, despite being functional and simple. - Users find **integration issues** limiting with BulkSMS.com, as it feels outdated and lacks advanced features. - Users find BulkSMS.com **limited in features** , feeling it is outdated and missing advanced integrations for improved usability. #### What Are Recent G2 Reviews of BulkSMS.com? **"[BulkSMS - Fair messaging solution for business needs](https://www.g2.com/survey_responses/bulksms-com-review-11680512)"** **Rating:** 4.0/5.0 stars *— Meet G.* [Read full review](https://www.g2.com/survey_responses/bulksms-com-review-11680512) --- **"[Simple, Reliable Platform That Makes Bulk Messaging Effortless](https://www.g2.com/survey_responses/bulksms-com-review-12244784)"** **Rating:** 5.0/5.0 stars *— Ntokozo N.* [Read full review](https://www.g2.com/survey_responses/bulksms-com-review-12244784) --- #### What Are G2 Users Discussing About BulkSMS.com? - [What is BulkSMS.com used for?](https://www.g2.com/discussions/what-is-bulksms-com-used-for) ## What Is Communication Platform as a Service (cPaaS) Platforms? [Development Software](https://www.g2.com/categories/development) ## What Software Categories Are Similar to Communication Platform as a Service (cPaaS) Platforms? - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) - [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) - [Video Platform as a Service (VPaaS) Software](https://www.g2.com/categories/video-platform-as-a-service-vpaas) - [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing) - [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging) --- ## How Do You Choose the Right Communication Platform as a Service (cPaaS) Platforms? ### What You Should Know About Communication Platform as a Service (cPaaS) Platforms ### Communication Platform as a Service (CPaaS) Software: Analyst Takeaways from G2’s Review Data Communication Platform as a Service, also known as CPaaS software, is a cloud-based platform that helps businesses and users easily integrate real-time communication features into other applications and workflows. CPaaS allows developers and IT professionals to add voice, video, and messaging to their apps by using a cloud-based provider. CPaaS software stands out for how rapidly it’s reshaping how businesses communicate. From my analysis after reviewing a dataset of 1000s of reviews, CPaaS software is a popular choice for startups and [small businesses](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/small-business) due to most software of this type offering scalability and ease of integration. Large [enterprises](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/enterprise) also seek to use this software to enhance customer experience and improve internal communication. ### What I Often See in CPaaS Software Feedback #### Pros: What Users Consistently Appreciate - **Ease of Use:** Users frequently emphasize that CpaaS platforms are intuitive, helping teams get started quickly without deep technical expertise. _“Dotdigital is an intuitive, user-friendly platform that enables marketers of any level of ability to create impactful email campaigns, landing pages and enquiry forms. We love the access available to expert help when needed, and the detailed data reports we can generate following email campaigns.”_ - [Sarah B. Dotdigital Review](https://www.g2.com/products/dotdigital/reviews/dotdigital-review-11027122) - **Seamless Integration:** &nbsp;Many reviews highlight how easily CpaaS APIs plug into existing systems, streamlining deployment and allowing faster time to value. _“I think Dot Digital is a great platform, I have used it across 2 jobs over the last 5 years or so and always found it to be leading ESP. I really enjoy how easy the email builder is to use, creating automations and segments is also really easy and effective. I think the integrations you can make are also great, we recently started using a parent and child account to work with two sister brands and found it really easy to set up, especially with our account manager now on hand to help with any issues. We use Dot Digital every day and have never have serious issues, I have been able to show less experienced colleagues how to use the paltform and get the up to speed very quickly”_ - [James A. Dotdigital Review](https://www.g2.com/products/dotdigital/reviews/dotdigital-review-11161494) - **Reliable Support:** Strong customer support shows up repeatedly in positive feedback. Users appreciate responsive teams that can troubleshoot or guide implementation when needed. _“I never had an easy platform to paly around with and guess what you have an API for everything so if you want to automate this, you can do so easily. Their support is perfect as they route your chat to the relevant team and your issues are totally solved and you get an answer at the end with what you are asking for. I'm getting jelous as we need this support in our team as well.” -_ [Mike R. Review](https://www.g2.com/products/telnyx-cpaas/reviews/telnyx-cpaas-review-10346368) #### Cons: Where Many Platforms Fall Short - **Delays and Downtime:** A smaller but important set of reviews call out service reliability and latency as pain points, particularly during high-traffic periods. _“Sometimes users have experienced interface freezes or call lags, though these are not frequent. Can disrupt call flow in high-volume environments. The Basic User Interface Design is functional but outdated. It is slow or inconsistent in support at times especially during critical issues.”_ - [Nistha S. Ozonetel Review](https://www.g2.com/products/ozonetel/reviews/ozonetel-review-11114319) - **Support Gaps:&nbsp;** While support is often praised, it’s also one of the top complaints—suggesting inconsistency in experiences across vendors or geographies. _“There are areas for improvement. Occasionally, the reimbursement tracking feels a bit slow when syncing with our financial systems, which can delay updates. That said, the customer support team has been responsive and helpful whenever we've faced issues.” -_ [Muhammed W. Pluto Review](https://www.g2.com/products/plutocard/reviews/pluto-review-10793201) - **Unclear Pricing** – Users mention they “don’t like” pricing surprises or a lack of transparency in usage-based billing models. _“The pricing structure is complicated, especially when dealing with multiple APIs and international rates.”_ - [Nirav R. Vonage Communications Review](https://www.g2.com/products/vonage-communications-apis/reviews/vonage-communications-apis-review-9878969) ### My Expert Takeaway on CPaaS Software in 2025 My takeaway is that the most successful teams using CPaaS software treat it not just as a comms add-on, but as a core layer of customer engagement. Startups, Small businesses, and enterprises often integrate CPaaS into their workflows—support tickets, logistics tracking, or even onboarding flows—where responsiveness is key. From a metrics standpoint, the **average star rating across reviews is a strong 4.48, and the likelihood to recommend averages at 8.97** , signaling broad satisfaction. Ease of use (6.31/7) and quality of support (6.32/7) rank high, underscoring the category’s maturity. Industries like healthcare and fintech, where security and speed are important, are especially heavy adopters. If your team is scaling operations and needs a reliable way to keep customers in the loop, CpaaS deserves serious consideration. [Brittany Guntang](https://learn.g2.com/author/brittany-guntang) **Last updated on May 19, 2025** ###