Talkdesk
2,503 reviews
- 1 profiles
- 11 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2011
Talkdesk Reviews
VP
VINAY P.
ᴇɴɢɪɴᴇᴇʀ @ ʟ&ᴛ|| ᴇx-ᴀʟᴛᴇɴ||ᴀᴜᴛᴏᴍᴏᴛɪᴠᴇ ɪɴᴅᴜꜱᴛʀʏHelps Me Handle Multiple Work Interactions Without Losing Context
In my experience, Talkdesk has been useful in handling communication in a more structured way, especially when there are multiple interactions happening during the day. Instead of managing calls and updates separately, it brings everything into one place, which makes it easier to keep track of conversations.
What I find helpful is how it supports continuous communication without creating confusion. For example, when dealing with multiple discussions or follow-ups, I can rely on the system to maintain context rather than remembering everything manually. This makes coordination smoother, especially during busy work periods where missing details can create delays.
AM
Aarif M.
Customer Service Executive at CMA CGMEasy Chatting with Friends and Colleagues
It helps easily to chat with friends and other colleagues
KH
Kajal H.
Empowers Customer Connection with Ease
I take calls easily with Talkdesk and it lets me connect to customers effortlessly, call back, and see which calls I missed. I really like the feature of recording calls, and I also find the dashboard beneficial. The initial setup of Talkdesk was easy.
About
What is Talkdesk?
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces human-coordinated, fragmented workflows with autonomous AI agents that scale support, service, and sales across the front and back office. At its core is the Talkdesk Data Cloud, which turns transcripts, case notes, and customer records into real-time, actionable context for every agent. With prebuilt AI agents, rapid deployment, and measurable outcomes, Talkdesk helps enterprises reduce costs, grow revenue, and transform CX—without the disruption of a rip-and-replace.
Details
Year Founded
2011
Website
www.talkdesk.comHunting for software insights?
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