Talkdesk
2,582 reviews
- 1 profiles
- 19 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2011
Talkdesk Reviews
CB
Verified User in Banking
Talkdesk Transcription and Reporting Keep Me on Track
I like that Talkdesk transcribes calls and offers a lot of useful reporting tools that help me track my progress and stay focused on my monthly goals.
AB
Verified User in Building Materials
Improving customer support
When I started working at TOTO that when I encounter talkdesk. I have work in customer service setting for year, I have never used a platform so easy to work with. With Talkdesk, you can text someone while on the phone. You get the chance to see your activities(who you talk to, or who the customer was speaking with previously)
DA
David A.
A Flexible and Powerful Contact Center Platform
What I like most about Talkdesk is its flexibility and how easily the platform can be adapted to different business needs. Talkdesk Studio makes it relatively simple to build and adjust IVR flows, routing rules, queues, and other call-handling logic.
About
What is Talkdesk?
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces human-coordinated, fragmented workflows with autonomous AI agents that scale support, service, and sales across the front and back office. At its core is the Talkdesk Data Cloud, which turns transcripts, case notes, and customer records into real-time, actionable context for every agent. With prebuilt AI agents, rapid deployment, and measurable outcomes, Talkdesk helps enterprises reduce costs, grow revenue, and transform CX—without the disruption of a rip-and-replace.
Details
Year Founded
2011
Website
www.talkdesk.com