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Talkdesk
2,477 reviews
- 1 profiles
- 11 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2011
Talkdesk Reviews
AC
adrian C.
Automate your processes and workflows with Talkdesk's digital resources.
Talkdesk is an accessible and innovative virtual work system that facilitates the execution of processes and workflows with all its digital automation features, making it easier to manage all your business relationships with your customers.
Talkdesk also offers a centralized and accessible platform that connects to the best work systems and applications, improving the quality and efficiency of all your virtual activities.
MF
Michael F.
Communication Company with Challenges in Communications
Communication has gotten better as they have attempted to win back our business - while not there yet, I am happy to report that they have seen the error in their ways and are fixing the issues that plagued us.
AH
Verified User in Health, Wellness and Fitness
Best call center software though
I like the new AI features! How the AI call summaries can be customized to our own standard
About
What is Talkdesk?
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces human-coordinated, fragmented workflows with autonomous AI agents that scale support, service, and sales across the front and back office. At its core is the Talkdesk Data Cloud, which turns transcripts, case notes, and customer records into real-time, actionable context for every agent. With prebuilt AI agents, rapid deployment, and measurable outcomes, Talkdesk helps enterprises reduce costs, grow revenue, and transform CX—without the disruption of a rip-and-replace.
Details
Year Founded
2011
Website
www.talkdesk.comHunting for software insights?
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