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Talkdesk
2,500 reviews
- 1 profiles
- 11 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2011
Talkdesk Reviews
KH
Kajal H.
Empowers Customer Connection with Ease
I take calls easily with Talkdesk and it lets me connect to customers effortlessly, call back, and see which calls I missed. I really like the feature of recording calls, and I also find the dashboard beneficial. The initial setup of Talkdesk was easy.
AB
Adalberto B.
Senior Systems EngineerUseful tool to manage customer service
It is easy to use once a person masters it, it has a good interface that helps manage daily work in a simple way.
TB
Tyler B.
Failed Promises, Frustrating Experience
I like the prospect of the advanced features Talkdesk discussed during the sales process.
About
What is Talkdesk?
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces human-coordinated, fragmented workflows with autonomous AI agents that scale support, service, and sales across the front and back office. At its core is the Talkdesk Data Cloud, which turns transcripts, case notes, and customer records into real-time, actionable context for every agent. With prebuilt AI agents, rapid deployment, and measurable outcomes, Talkdesk helps enterprises reduce costs, grow revenue, and transform CX—without the disruption of a rip-and-replace.
Details
Year Founded
2011
Website
www.talkdesk.comHunting for software insights?
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