Talkdesk
2,506 reviews
- 1 profiles
- 19 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2011
Talkdesk Reviews
FG
Fernando G.
Great capacity for integrations and developments
The capability it gives you to perform integrations and developments.
AH
ANTONIO H.
Jefe CdS ServiceDesk y SWP TelefonicaTalkdesk: easy to use, but with room for improvement in marketing in Spain.
What attracts me most about Talkdesk is the product itself and how easy it is to use.
AP
Verified User in Pharmaceuticals
Easy to Use, Flexible, and Innovative—Talkdesk Keeps Getting Better
Talkdesk has been a great platform for us over the last four years because it is easy to use, flexible, and constantly improving with innovative features. We have been especially impressed with their AI capabilities and CXA, which have helped us enhance customer experiences, automate processes, and improve overall efficiency.
About
What is Talkdesk?
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces human-coordinated, fragmented workflows with autonomous AI agents that scale support, service, and sales across the front and back office. At its core is the Talkdesk Data Cloud, which turns transcripts, case notes, and customer records into real-time, actionable context for every agent. With prebuilt AI agents, rapid deployment, and measurable outcomes, Talkdesk helps enterprises reduce costs, grow revenue, and transform CX—without the disruption of a rip-and-replace.
Details
Year Founded
2011
Website
www.talkdesk.com