Talkdesk
2,600 reviews
- 1 profiles
- 19 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2011
Talkdesk Reviews
LE
Layla E.
Unleashes Call Center Efficiency with AI-Driven Enhancements
I like how Talkdesk continually improves its performance through AI learnings and analytics over time. Also, setting it up was quick and easy.
UH
Verified User in Hospital & Health Care
Easy to Use, Great for Documenting and Finding Past Calls & Texts
It’s easy to use and to document on. It’s also easy to locate previous calls or SMS messages when I need them.
VP
Vítor Hugo P.
Head Of Telemarketing at Goldenergy (Axpo Group)About
What is Talkdesk?
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces human-coordinated, fragmented workflows with autonomous AI agents that scale support, service, and sales across the front and back office. At its core is the Talkdesk Data Cloud, which turns transcripts, case notes, and customer records into real-time, actionable context for every agent. With prebuilt AI agents, rapid deployment, and measurable outcomes, Talkdesk helps enterprises reduce costs, grow revenue, and transform CX—without the disruption of a rip-and-replace.
Details
Year Founded
2011
Website
www.talkdesk.com