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Talkdesk
2,498 reviews
- 1 profiles
- 11 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2011
Talkdesk Reviews
AB
Adam B.
Marketing Manager at Green Hills CollegeVersatile Omnichannel Support with Powerful Routing, Analytics, and Integrations
Talkdesk is versatile in handling all communication that entails customers, from emails, calls, social messages and even chats
The platform has a powerful call routing solution, which ensure the right agent receives the call
Talkdesk is magnificent in conducting detailed analysis, more so on call volume, customer satisfaction and performance to guide the management on how to improve their customer services
Talkdesk is seamless in connecting with tools like Zendesk, Salesfore, among other for easy customer contact access
MP
Martin P.
Talkdesk, the most advanced software for automating the commercial experience of all your customers.
I like using Talkdesk's digital features because it is software with the best technical capabilities to automate the commercial experience of all your business's customers, quickly improving your customer service and professional service.
In addition, I can also say that Talkdesk with its user friendly and advanced central platform, facilitates the execution of all its digital features and allows you to make the changes you need to provide a personalized commercial experience to all your business's customers.
UT
Verified User in Telecommunications
Efficient CRM Integration That Gets Work Done
I like that it can integrate with another CRM, which helps me get most of the work done efficiently.
About
What is Talkdesk?
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces human-coordinated, fragmented workflows with autonomous AI agents that scale support, service, and sales across the front and back office. At its core is the Talkdesk Data Cloud, which turns transcripts, case notes, and customer records into real-time, actionable context for every agent. With prebuilt AI agents, rapid deployment, and measurable outcomes, Talkdesk helps enterprises reduce costs, grow revenue, and transform CX—without the disruption of a rip-and-replace.
Details
Year Founded
2011
Website
www.talkdesk.comHunting for software insights?
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