Gallabox Reviews & Product Details

The ease of signing up and using the product along with constant updates and features. Also a great team that tries to help the customers with the ad-hoc changes Meta throws at businesses. Review collected by and hosted on G2.com.

Nothing particularly about Gallabox. But since WA is a fairly new channel for Meta, they constantly throw in difficult changes that make it difficult for businesses. Would suggest businesses to stay on top of this as you will experience and see this first. Review collected by and hosted on G2.com.

Neeraj Thakur

Local Guide·21 reviews

Have been using gallabox from last 2 years. Added a new business recently. Got a hicup due to our mistake. Gallabox not only solved it but worked out of the box to fix the issue promptly. Thanks to the account Manager Vignesh. Employees like him are gem to the company. Well done. Review collected by and hosted on G2.com.

Till now, I did not find anything which I should complain about. It has been a good journey until now, and I am sure it will stay the same. No downside to any feature they offer Review collected by and hosted on G2.com.

Gallabox support team is very responsive. Special shout out to Allavuddin from the onboarding team & Aswin from the Support team. They have been very supportive from the start. He helped us coordinate with tech team to deploy contact details masking feature for us which is not a GA feature. Glad I migrated from Interakt.

The team had supported me with customizations that I required. Now I have connected my D365 and it working smoothly. Review collected by and hosted on G2.com.

Unable to append Customer Contact Tags

The chat bot gets incorrectly triggered and the sequences are not getting triggered correctly. Still trying to resolve these teething issues.

Team is supportive and responsive so I am confident that they'll help me through this. Review collected by and hosted on G2.com.

We love the automation from our CRM system which allows us to automatically notify our clients at key points of their journey with us this has been a real time saver for us as we have had to manually do this in the past, which ment risk of error and also time and costs of staff members which is now free'd up. Clients are loving our messages too. We also like the ability to assign messages to staff so we as a team can work through messages received from clients. The support team are great at Gallabox, have helped us very swiftly with anything needed. Its an easy to understand system and train out to our staff, we implemented it very quickly into our crm. We use the system daily and is integrated into a lot of our processes. Review collected by and hosted on G2.com.

The notifications arent that great when notifying a team member when a message has been assigned to them. The mobile app often signs out and some notifications are missed but its not a huge issue. Review collected by and hosted on G2.com.

Ui of the dashboard is very gooad and the Apps support that we can download, Bots is easily implemented and the customer support is always available to discuss queries .There is no issues we are receiving daily customer queries and solves in very less time due to the gallabox. Review collected by and hosted on G2.com.

Pricing will be less and more integrations Review collected by and hosted on G2.com.

- User friendly template creation.

- Helpful in sending messages through broadcast to a vast population in one click.

- well-built bot feature to automate welcome messages & other flows.

- Implementing this software according to our business is easy.

- very well & on-time customer support. Review collected by and hosted on G2.com.

- Integration - only one feature is enabled through integration - like sending msg only - open up doors for automating tagging and triggering sequences.

- Multiple sequence triggers at a time - like if we add a tag now to a person the sequence triggers for the particular tag and also for the previous tag. Review collected by and hosted on G2.com.

Chatbot is my favorite feature. it helped in collecting the feedback in realtime. It is helping us in connecting with Patients in less time. Response time is redued. We can see conversation history and all the user initiated contacts are stored.

Resolution of our queries is instant. Review collected by and hosted on G2.com.

Unable to collect the invalid response from bot. Review collected by and hosted on G2.com.

It has helped us in sales automation. Their system helped us in qualifying potential leads. Review collected by and hosted on G2.com.

So far everything is good. None of my team members have any complains. Review collected by and hosted on G2.com.

There are always here for anything we need, the app is great and my life is more easy with them :)

Using it every day all day long

and their integration to my hubspot CRM is great

A lot of great things to do with, but in the same time very simple to use

Great Support ! Review collected by and hosted on G2.com.

Would be nice if could connect 2 bots in one channel only Review collected by and hosted on G2.com.

The support team are very quick and always helpful, easy to use, and we use it daily. Review collected by and hosted on G2.com.

I dislike nothing about the platform. everything is working well. Review collected by and hosted on G2.com.