--- title: Gallabox Reviews meta_title: 'Gallabox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 169 reviews by the users' company size, role or industry to find out how Gallabox works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 169 scale: '5' date_modified: '2026-06-24' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Gallabox Reviews **Vendor:** MangoLeap **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.6/5.0 **Total Reviews:** 169 ## About Gallabox Gallabox is an AI-powered customer conversation platform built for businesses that depend on fast, consistent and high-quality customer engagement. The platform helps teams manage conversations across WhatsApp, Instagram, web chat and voice, bringing AI agents, automation, team inbox workflows and customer context into one connected system. Instead of treating customer conversations as scattered messages, Gallabox helps businesses turn them into structured journeys that support lead capture, qualification, follow-ups, bookings, payments, support and revenue growth. Designed for conversation-led businesses, Gallabox serves teams across industries such as real estate, education, healthcare, travel, financial services, e-commerce, automotive and professional services. The platform is especially useful for businesses that receive a high volume of customer inquiries across multiple channels and need a reliable way to respond quickly, qualify intent and move customers toward the next step. With its shared team inbox, AI-powered automation and conversation history, Gallabox helps sales, marketing and support teams collaborate more effectively and ensure that no high-intent customer interaction is missed. Gallabox enables businesses to deploy AI agents that can answer common questions, qualify leads, capture customer details, book appointments, trigger follow-ups and hand over conversations to the right team member with context. These AI agents work alongside human teams, helping them reduce repetitive work while staying focused on high-value conversations. Businesses can automate key customer journeys, including Click-to-WhatsApp lead capture, Instagram DM responses, web chat inquiries, voice follow-ups, drip campaigns, broadcasts, appointment reminders, payment nudges and post-purchase engagement. A key strength of Gallabox is its ability to connect customer conversations with the tools businesses already use. The platform integrates with CRMs, payment systems, calendars, marketing tools, commerce platforms and automation workflows, including tools such as Zoho CRM, HubSpot, Shopify, WooCommerce, Razorpay, Google Calendar, Calendly, Zapier and more. These integrations help businesses sync customer data, route conversations, update lead stages, collect payments, track campaign performance and maintain continuity across the customer journey. Gallabox is built for businesses that want more than a messaging tool. It gives customer-facing teams the speed, structure and visibility they need to manage conversations across channels, automate repetitive workflows and improve conversion outcomes. By combining AI agents, omnichannel engagement, shared team collaboration and integrations in one platform, Gallabox helps businesses respond faster, qualify better and create more connected customer experiences from first inquiry to conversion and beyond. ## Gallabox Pros & Cons **What users like:** - Users find Gallabox to be **extremely convenient and easy to use** , enhancing their contact center experience significantly. (6 reviews) - Users value the **automation capabilities** of Gallabox, enhancing response efficiency and streamlining communication workflows. (5 reviews) - Users commend Gallabox for its **exceptional customer support** , enhancing communication and overall efficiency in managing leads. (5 reviews) - Users appreciate the **seamless integrations** of Gallabox, enhancing workflow automation and improving lead management significantly. (5 reviews) - Users value the **easy integrations** with HubSpot, enhancing CRM workflows and automating communication seamlessly. (4 reviews) - Chat Functionality (3 reviews) - Easy Setup (3 reviews) - Users value the **direct Hubspot integration** and extensive features of Gallabox, enhancing their communication efficiency. (3 reviews) - Users find the **customer support outstanding** , specifically praising the account managers for their availability and assistance. (3 reviews) - Response Time (3 reviews) **What users dislike:** - Users find the **reporting and analytics dashboard limited** , lacking essential insights for effective communication and performance tracking. (2 reviews) - Users find the **reporting capabilities inadequate** , lacking essential insights into performance and agent response times. (2 reviews) - Users express a desire for **more customization options** in Gallabox templates to better suit their needs. (2 reviews) - Users find the **limited training resources** hinder the effectiveness of bot responses and overall user experience. (2 reviews) - Users express concern over **poor customer support** with limited redressal and slow follow-ups affecting their experience. (2 reviews) - Adjustment Difficulties (1 reviews) - AI Limitations (1 reviews) - Bot Functionality (1 reviews) - Challenging Reporting (1 reviews) - Chat Functionality (1 reviews) ## Gallabox Reviews ### 1. Gallabox Makes WhatsApp Customer Conversations Fast, Organized, and Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Gallabox?** What I like most about Gallabox is how easy it makes managing customer conversations on WhatsApp. The automation features, like chatbots and workflows, save a lot of time and help respond to customers quickly. The shared inbox is also very helpful for teams, as it keeps everything organized in one place. Overall, it improves efficiency and helps in better customer engagement. **What do you dislike about Gallabox?** One downside is that some advanced features can take time to understand, especially for new users. The pricing can also feel a bit high for smaller businesses as usage grows. At times, customization options for workflows and reports feel limited, and there can be occasional delays in message delivery or system responsiveness. **What problems is Gallabox solving and how is that benefiting you?** Gallabox is helping solve the problem of managing a large number of customer conversations manually. Earlier, it was difficult to keep track of leads, respond on time, and ensure no customer query was missed. With Gallabox, communication is more organized, and automated replies handle repetitive questions, which saves a lot of time. It also helps improve response time and customer experience, as messages are answered quickly and consistently. Overall, it has made our workflow more efficient, reduced manual effort, and helped in converting more leads into customers. ### 2. Gallabox is working great for us **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Gallabox?** We use Gallabox daily to manage WhatsApp leads coming from our website and paid ad campaigns. The shared team inbox helps ensure that no messages are missed, and we’ve set up auto-replies for non-working hours, which has improved our first response time. One feature I find especially useful is the ability to assign chats to specific team members. We also use WhatsApp templates for common replies, which saves a lot of time. Recently, we integrated Gallabox with HubSpot using webhooks, allowing us to push lead details and chat transcripts into our CRM automatically. **What do you dislike about Gallabox?** While Gallabox works well for daily WhatsApp communication, there are a few areas that could be better. The reporting and analytics dashboard is quite limited, we can’t see things like response times per agent or how many leads each team member is handling. It would also help to have more visibility into which conversations are converting. Setting up automation journeys was also a bit tricky at first; the UI isn’t very intuitive in that area, and we had to rely on support to get it right. They were helpful, but better self-serve documentation would save time. **What problems is Gallabox solving and how is that benefiting you?** Before Gallabox, our WhatsApp leads were managed manually, across personal phones or a single device. This caused delays, missed follow-ups, and no visibility into who was handling what. With Gallabox, we now have a clear, centralized way to manage all WhatsApp communication. We can tag leads, assign them to reps, track progress, and even automate initial engagement. It's made our sales process more efficient and helped us respond faster, which has directly improved lead conversions. ### 3. Seamless Experience with Gallabox – Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Web M. | Digital Marketing Curriculum Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Gallabox?** Gallabox has been a game-changer for our WhatsApp-based communication and automation needs. I’ve tried multiple WhatsApp API tools in the past, but Gallabox stands out in terms of ease of use, reliability, and customer support. The interface is clean, intuitive, and packed with useful features that are actually practical for real business use. A special mention to Aishwarya, our point of contact at Gallabox, who has been incredibly supportive throughout. Her prompt responses, proactive approach, and in-depth understanding of our requirements made the onboarding and implementation process seamless. I’m satisfied with Gallabox in all aspects and highly recommend it to any business looking for a stable and well-supported WhatsApp API solution. **What do you dislike about Gallabox?** There should have been a montly plan also , so that many new people can give this a try **What problems is Gallabox solving and how is that benefiting you?** Lead capturing from various platforms directly into WhatsApp Automated initial communication with leads, which saves our team time and ensures instant engagement Structured follow-ups and promotions, helping us stay consistent and organized in our sales and marketing efforts ### 4. A Great Tool for WhatsApp Business Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Gallabox?** been using Gallabox for several months to manage our WhatsApp customer communications and overall, it's been a very positive experience. The platform is intuitive and easy to set up, especially if you're looking to integrate WhatsApp Business with CRM-style workflows and automation **What do you dislike about Gallabox?** 1)The reporting/dashboard features are a bit limited. More detailed insights into campaign performance and message metrics would be helpful. 2)While functional, the mobile app feels less polished compared to the desktop version. 3)The pricing structure could be more transparent, especially regarding API usage and add-ons. **What problems is Gallabox solving and how is that benefiting you?** Customer support has been responsive and helpful. We had a minor issue during onboarding, but it was resolved quickly. The platform is generally stable, though there have been occasional minor lags. ### 5. One of the best WhatsApp API Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ajinkya M. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Gallabox?** Gallabox is one of the best WhatsApp API tool to use for the marketing activities. It's seamless integration with HubSpot CRM also works very well. I have been working with Iswarya Gunasekaran who is our Account Manager and she is very responsive for our request. They have smooth onboarding and training provided. Their tool is getting updated as per the market needs and use case which are beneficial for the businesses. I would certainly recommend to opt for this tool if you are looking to onboard WhatsApp API service for your business. **What do you dislike about Gallabox?** To be honest nothing as of now. The tool is very user-friendly so no dislike **What problems is Gallabox solving and how is that benefiting you?** Seamless HubSpot Integration to send out real time updates to the customers via Workflow Automations. ### 6. A Game-Changer for WhatsApp Business Automation **Rating:** 3.5/5.0 stars **Reviewed by:** DANIEL W. | HOD, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Gallabox?** Integrations, best service received by Gopekrishnan **What do you dislike about Gallabox?** A bit quik response would be appreciated **What problems is Gallabox solving and how is that benefiting you?** Chatbot ### 7. Likelihood to Recommend: 8/10 **Rating:** 4.5/5.0 stars **Reviewed by:** Ritesh S. | Marketing Research Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Gallabox?** User-Friendly Interface: No-code setup makes it accessible for non-tech users. WhatsApp Automation: Efficient chatbot and workflow automation save time. Integrations: Works well with payment gateways, CRMs, and other tools. Affordable Pricing: Competitive rates compared to similar platforms. **What do you dislike about Gallabox?** Limited Customization: Some businesses may need more flexibility. Learning Curve: While easy to use, some advanced features require training. Customer Support Variability: Response times can sometimes be inconsistent. **What problems is Gallabox solving and how is that benefiting you?** Reduces manual effort by handling FAQs, order tracking, appointment scheduling, and other repetitive queries automatically. Ensures 24/7 availability, so customers get responses instantly, even outside business hours. ### 8. The product experience is good **Rating:** 3.5/5.0 stars **Reviewed by:** Mayank A. | Creative Prod Analyst (UI/UX), Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2025 **What do you like best about Gallabox?** The overall user interface and user friendly navigation of product and software **What do you dislike about Gallabox?** The sitemap and cluttered tabs in terms of UX Design **What problems is Gallabox solving and how is that benefiting you?** It’s helping us in daily tasks and making our overall workflow easy ### 9. My review with Gallabox so fare have been good, they provide support when ever required. **Rating:** 4.5/5.0 stars **Reviewed by:** Tapasa Kumar P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Gallabox?** Chatbots and the user interface are quite good for navigating and finding things from the backend. **What do you dislike about Gallabox?** Website integration can be better with the option to integrate a chatbot into the website chat window. **What problems is Gallabox solving and how is that benefiting you?** It is also making it easier to reach our users through marketing and organic channels. ### 10. GallaBox platfom user friendly for unknown person too. **Rating:** 5.0/5.0 stars **Reviewed by:** Jayasree N. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Gallabox?** Thanks to Gallabox , makes us very simple and successfull contact centre Running. Geeting technical assistance with more helpful. Thanks **What do you dislike about Gallabox?** More useful platform, Nothing dislike on this. **What problems is Gallabox solving and how is that benefiting you?** We are easy to register our complaints from our customers by using their chatbot feature. ### 11. Its help my work more easier , with gallabox i have started automated easily **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak K. | Growth Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Gallabox?** Ai automation , and personalization workflow **What do you dislike about Gallabox?** nothing as such for now . for now we are doing good with this **What problems is Gallabox solving and how is that benefiting you?** its helps to reach prospect easily ### 12. Very poor support service **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2024 **What do you like best about Gallabox?** The only new feature is extra tat for resolving tickets **What do you dislike about Gallabox?** Big time improvement required on support. Very poor redressal, follow up and TAT. **What problems is Gallabox solving and how is that benefiting you?** Automated communication with the client. Reaching out to masses using broadcasts ### 13. WhatsApp Solution par excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Sunil G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Gallabox?** Simplicity in creating tempaltes and broadcasting. **What do you dislike about Gallabox?** Nothing to be really honest,only if we could make bots more seamless **What problems is Gallabox solving and how is that benefiting you?** Whatsapp messaging in bulk which was earlier not happenign from our CRM ### 14. Good Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Gallabox?** Dashboard , which gives complete details about campaighn **What do you dislike about Gallabox?** Related to Template and it should be little flexible **What problems is Gallabox solving and how is that benefiting you?** Reaching Right audiance ### 15. Convenient and Professional **Rating:** 5.0/5.0 stars **Reviewed by:** Bhavika M. | Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2025 **What do you like best about Gallabox?** Gallabox has been extremely convenient to use even when trying it out, it has a lot of features which enable a seamless user experience. **What do you dislike about Gallabox?** There can always be more room for custom and tailor-made solutions. **What problems is Gallabox solving and how is that benefiting you?** We usually try tell customers about our product through whatsapp. ### 16. Simplest WA Automation tool for a business supported by a proactive product & customer service team. **Rating:** 4.5/5.0 stars **Reviewed by:** Bennet D. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2024 **What do you like best about Gallabox?** The ease of signing up and using the product along with constant updates and features. Also a great team that tries to help the customers with the ad-hoc changes Meta throws at businesses. **What do you dislike about Gallabox?** Nothing particularly about Gallabox. But since WA is a fairly new channel for Meta, they constantly throw in difficult changes that make it difficult for businesses. Would suggest businesses to stay on top of this as you will experience and see this first. **What problems is Gallabox solving and how is that benefiting you?** The bot flow and it's features are simple and great. Also the integrations available out of box (when I signed up a year ago) with other tools like Zoho and Razorpay made things very simple. ### 17. Handle your business with great bot options with Gallabox **Rating:** 5.0/5.0 stars **Reviewed by:** Neeraj T. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Gallabox?** Neeraj Thakur Local Guide·21 reviews Have been using gallabox from last 2 years. Added a new business recently. Got a hicup due to our mistake. Gallabox not only solved it but worked out of the box to fix the issue promptly. Thanks to the account Manager Vignesh. Employees like him are gem to the company. Well done. **What do you dislike about Gallabox?** Till now, I did not find anything which I should complain about. It has been a good journey until now, and I am sure it will stay the same. No downside to any feature they offer **What problems is Gallabox solving and how is that benefiting you?** Gallabox helps you take your customer service and self-service to the next level with the chatbot automation they provide. We can serve every customer simultaneously coming to our platform without any delays. ### 18. Researched Many Whatsapp Tools. Finally settled on Gallabox **Rating:** 5.0/5.0 stars **Reviewed by:** Skandashree B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Gallabox?** Gallabox support team is very responsive. Special shout out to Allavuddin from the onboarding team & Aswin from the Support team. They have been very supportive from the start. He helped us coordinate with tech team to deploy contact details masking feature for us which is not a GA feature. Glad I migrated from Interakt. The team had supported me with customizations that I required. Now I have connected my D365 and it working smoothly. **What do you dislike about Gallabox?** Unable to append Customer Contact Tags The chat bot gets incorrectly triggered and the sequences are not getting triggered correctly. Still trying to resolve these teething issues. Team is supportive and responsive so I am confident that they'll help me through this. **What problems is Gallabox solving and how is that benefiting you?** For conversational marketing & customer nuturing ### 19. Asset for our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Stewart R. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Gallabox?** We love the automation from our CRM system which allows us to automatically notify our clients at key points of their journey with us this has been a real time saver for us as we have had to manually do this in the past, which ment risk of error and also time and costs of staff members which is now free'd up. Clients are loving our messages too. We also like the ability to assign messages to staff so we as a team can work through messages received from clients. The support team are great at Gallabox, have helped us very swiftly with anything needed. Its an easy to understand system and train out to our staff, we implemented it very quickly into our crm. We use the system daily and is integrated into a lot of our processes. **What do you dislike about Gallabox?** The notifications arent that great when notifying a team member when a message has been assigned to them. The mobile app often signs out and some notifications are missed but its not a huge issue. **What problems is Gallabox solving and how is that benefiting you?** Automation of messages to clients. ### 20. Gallabox UI and support and festures that they provide is very good. **Rating:** 4.5/5.0 stars **Reviewed by:** Sagar S. | Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Gallabox?** Ui of the dashboard is very gooad and the Apps support that we can download, Bots is easily implemented and the customer support is always available to discuss queries .There is no issues we are receiving daily customer queries and solves in very less time due to the gallabox. **What do you dislike about Gallabox?** Pricing will be less and more integrations **What problems is Gallabox solving and how is that benefiting you?** Gallabox is solving our Customer questions in very less tim e due to muti agent support and their integrations are very useful. ### 21. WhatsApp automation tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2025 **What do you like best about Gallabox?** The rapid response from the agents and the ease of the conversation **What do you dislike about Gallabox?** Some responses can be limited to the training the bots have with the information given. **What problems is Gallabox solving and how is that benefiting you?** The need for an assistant and attend clients ### 22. User friendly interface & very useful for Online business to stay connected with customers/learners **Rating:** 5.0/5.0 stars **Reviewed by:** CA N Raja B. | Practising Chartered Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Gallabox?** - User friendly template creation. - Helpful in sending messages through broadcast to a vast population in one click. - well-built bot feature to automate welcome messages & other flows. - Implementing this software according to our business is easy. - very well & on-time customer support. **What do you dislike about Gallabox?** - Integration - only one feature is enabled through integration - like sending msg only - open up doors for automating tagging and triggering sequences. - Multiple sequence triggers at a time - like if we add a tag now to a person the sequence triggers for the particular tag and also for the previous tag. **What problems is Gallabox solving and how is that benefiting you?** - Helpful in sending messages through broadcast to a vast population in one click. - Retargeting Hot Leads - Mere conversion of leads is happening through automated sequence structure. - Bots help set automated messages. ### 23. User Friendly Dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Shabana H. | Admin, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Gallabox?** Chatbot is my favorite feature. it helped in collecting the feedback in realtime. It is helping us in connecting with Patients in less time. Response time is redued. We can see conversation history and all the user initiated contacts are stored. Resolution of our queries is instant. **What do you dislike about Gallabox?** Unable to collect the invalid response from bot. **What problems is Gallabox solving and how is that benefiting you?** Initially we were not able to get in contact with our patients. As we have a huge data base., to connect with our patients on whatsapp and get engaged with them in real time was a game changing for us. as sms is not providing engagemnet in realtime. our customers are getting solution and it is easy for them and us to communicate via whatsapp. Would like to explore more opportunities to automate the journey. so far so good. ### 24. The product is really helpfull. **Rating:** 4.5/5.0 stars **Reviewed by:** Ankush K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Gallabox?** It has helped us in sales automation. Their system helped us in qualifying potential leads. **What do you dislike about Gallabox?** So far everything is good. None of my team members have any complains. **What problems is Gallabox solving and how is that benefiting you?** We receive a lot of leads on a daily basis and it's really difficult to call all of them and keep a follow up. Gallabox is helping us to filter the potential leads to qualify them. ### 25. Great product and great team ! **Rating:** 5.0/5.0 stars **Reviewed by:** Shai L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Gallabox?** There are always here for anything we need, the app is great and my life is more easy with them :) Using it every day all day long and their integration to my hubspot CRM is great A lot of great things to do with, but in the same time very simple to use Great Support ! **What do you dislike about Gallabox?** Would be nice if could connect 2 bots in one channel only **What problems is Gallabox solving and how is that benefiting you?** Saving a lot of time speaking with non serious clients ### 26. Great platform, amazing support. **Rating:** 5.0/5.0 stars **Reviewed by:** Mansour M. | Performance Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Gallabox?** The support team are very quick and always helpful, easy to use, and we use it daily. **What do you dislike about Gallabox?** I dislike nothing about the platform. everything is working well. **What problems is Gallabox solving and how is that benefiting you?** Running broadcast campaigns to our contacts and customer support **Official Response from Gallabox Global:** > Thank you for your kind words! We're glad to hear that you have had a great experience with our support team and find Gallabox easy to use. We appreciate your feedback! ### 27. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Dr Deepak R. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Gallabox?** Gallabox is amazing whatsapp serive provider. **What do you dislike about Gallabox?** nothing to say nagetive, it is always helpful. **What problems is Gallabox solving and how is that benefiting you?** Costumer engagement ### 28. Very Great Service and Customer Support Easy Interface easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Saurav D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Gallabox?** The App is Great. I liked the simplicity and adding everything smoothly **What do you dislike about Gallabox?** I liked the Interface and support team member Especially Mr. Nadeem He has been Very Polite. **What problems is Gallabox solving and how is that benefiting you?** It is helping us to make things better and communicate effectively. ### 29. Gallabox - Acknowledging the (Customer & Dev) support!! **Rating:** 4.5/5.0 stars **Reviewed by:** Jaganathan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Gallabox?** The implementation of the bot was very easy & the customer support was really good. Thanks to Lowkya from Gallabox for helping me out at every tickets I raised. The Dev team offers imminent support at customizations & other aspects associated with the business. **What do you dislike about Gallabox?** There are some limitations with the bot like dynamic features, Calendar pop-ups, I hope which can eventually be resolved in the future updates. **What problems is Gallabox solving and how is that benefiting you?** The bot helps us in minimizing the time we spend on the customer conversation. The prompt responses makes it easier for our customers in reaching us out. ### 30. Gallabox for NAYI **Rating:** 3.5/5.0 stars **Reviewed by:** Nitin P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Gallabox?** Gallabox is a very good software for whatsapp message management I get prompt replies to my questions, esp our Account Manager Mr Nadeem Khan **What do you dislike about Gallabox?** Since it is a detailed software, it requires a lot of hand holding **What problems is Gallabox solving and how is that benefiting you?** It helps in replacing direct conversation with effective messages ### 31. Acknowledgment of Nadeemkhan's Support in Addressing Challenges **Rating:** 3.5/5.0 stars **Reviewed by:** Sanjana A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Gallabox?** Customer support is really good. However, I wish I would know the entire onboarding process before I started handling our business. **What do you dislike about Gallabox?** There is no dedicated number that we can reach out to. The services are a bit expensive compared to other platforms. **What problems is Gallabox solving and how is that benefiting you?** I am able to integrate WhatsApp as a business account to interact with my customers through Gallabox ### 32. Very robust product **Rating:** 4.0/5.0 stars **Reviewed by:** Rakshit A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Gallabox?** Gallabox has direct integration with Hubspot. Not all WhatsApp APIs in India have that. They also give link click reports which again is rare in other WhatsApp APIs **What do you dislike about Gallabox?** It's a bit complicated as it has a lot of features. But their support team is very reliable so your queries get addressed. **What problems is Gallabox solving and how is that benefiting you?** We wanted to trigger Whatsapp messages as per our sales pipeline and for that CRM integration was a must. That's where they come in, they have direct integration with Hubspot. ### 33. Great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Diana D. | head of sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Gallabox?** Very fast and customer oriented support. They definately know their product and are ready to help anytime our company needs it. **What do you dislike about Gallabox?** That some of theintegration features are unavailable with custom CRM. **What problems is Gallabox solving and how is that benefiting you?** Fast service for customers. Quick replies, Integrated bot. ### 34. The best WhatsApp api service provider I have ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed E. | Operation manager, Printing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Gallabox?** The support team is always there for me, and they understand how to support a business not just provide a good service **What do you dislike about Gallabox?** Till now nothing I'm using Gallabox for 11 months now **What problems is Gallabox solving and how is that benefiting you?** Many salesman on the same channel ### 35. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Gallabox?** We have been using Gallabox for the past two years to streamline all our customer whatsapp chats and automation. We are completley satisifed with the result. Rahman is the account manager who is always available to resolve all our doubts anytime. He is doing great job in handling our account. **What do you dislike about Gallabox?** As I said we have been using Gallabox for the past two years never got let down by their team on anything. **What problems is Gallabox solving and how is that benefiting you?** Streamline and automating our whatsapp converstation with our clients ### 36. User Exprience - Managing WA Communications **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Gallabox?** The simple and easy look of the platform **What do you dislike about Gallabox?** Lack of certain basic features and errors at times **What problems is Gallabox solving and how is that benefiting you?** Gallabox allowed us to integrate WhatsApp Communications and also helped us gain insights into customer communications ### 37. Gallabox offers features better than other competitors **Rating:** 5.0/5.0 stars **Reviewed by:** Sira A. | Digital Marketing head, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Gallabox?** Insights , bot builder , support , dwtss **What do you dislike about Gallabox?** Recent price and features change without notice **What problems is Gallabox solving and how is that benefiting you?** Bulk Customer initiated messages, reducing manual replys ### 38. It works- WhatsApp Marketing App **Rating:** 4.5/5.0 stars **Reviewed by:** Antony T. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Gallabox?** Even if we get bottle-necked in terms of any issues, the support team is there to help. **What do you dislike about Gallabox?** Need to bring a user-centric UI/UX inside the application. **What problems is Gallabox solving and how is that benefiting you?** Addressing the prospective customer and maintaining client relationship through WhatsApp. ### 39. Support Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Shabaz R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Gallabox?** i like the support, always get a prompt action towards my queries. Always helpful and solves all my issues. **What do you dislike about Gallabox?** i am expecting a crm software from galabox, also want a easy on call solution for my urgent queries. **What problems is Gallabox solving and how is that benefiting you?** i have lots of queries coming into my whatsapp and galabox chatbot is helping me handle those chats. ### 40. Gallabox is the right tool for whatsapp automation **Rating:** 5.0/5.0 stars **Reviewed by:** Subhash S. | Head, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Gallabox?** The customer support is great and especially my account manager Mr Joe's effort is appreciated **What do you dislike about Gallabox?** There's not much I dislike about Gallabox. **What problems is Gallabox solving and how is that benefiting you?** Gallabox is helping us keep customer noted on their order details and placing whats bot ### 41. Sharing my experience with Gallabox **Rating:** 3.5/5.0 stars **Reviewed by:** Amratpal A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Gallabox?** Good support team has providing with proper explaining **What do you dislike about Gallabox?** lack of communication not proper following up **What problems is Gallabox solving and how is that benefiting you?** Gallbox has to provide welcome call and introdution of the team properly so that client can understand the diffrences and support also following up till client can has been not done the onboarding ### 42. Gallabox WhatsApp Bot integration and all over steps overview **Rating:** 5.0/5.0 stars **Reviewed by:** Naincy S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Gallabox?** Support in Gallabox , API integration and the all options is very easy to use. My Account manager name is Nadeem Khan and his nature is very polite very helpful. **What do you dislike about Gallabox?** As of know there is nothing to dislike . **What problems is Gallabox solving and how is that benefiting you?** Bot creation, API integration, Broadcasting. ### 43. User friendly app. and integrated top our CRM. **Rating:** 4.0/5.0 stars **Reviewed by:** Santosh A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Gallabox?** Gallabox very good app for business communication. support also very good and thank for vivek. **What do you dislike about Gallabox?** If it is possible gallabox improve in conversion where its not require wait customer reply, Buisness can initiate the conversion. **What problems is Gallabox solving and how is that benefiting you?** Bot feature is best option for our business purpose. ### 44. GallaBox WhatsApp API Solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Varun B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Gallabox?** Best support team, specially Nadeem khan providing the WhatsApp API solutions. He is always there to resolve the issues while set up BOT flows to implementing LeadSquared API etc. **What do you dislike about Gallabox?** Sometimes, booking slot is not available **What problems is Gallabox solving and how is that benefiting you?** Chat bots flow and implementing LeadSquared API etc. ### 45. Excellent session with Nadeem Sir **Rating:** 5.0/5.0 stars **Reviewed by:** saqib j. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Gallabox?** Ease of Use, Ease of Implementation, Customer Support, Frequency of Use, Number of Features, Ease of Integration, Frequency of Use **What do you dislike about Gallabox?** there is nothing to dislike. Every thing I have you used in galla all is good. **What problems is Gallabox solving and how is that benefiting you?** to track all records for online queries ### 46. eally impressed with Gallabox **Rating:** 3.5/5.0 stars **Reviewed by:** janna M. | marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Gallabox?** Really impressed with Gallabox! Their platform is incredibly intuitive, making it easy to find exactly what I need **What do you dislike about Gallabox?** everything was good, and satisfied, thanks for your service **What problems is Gallabox solving and how is that benefiting you?** bulk messages ### 47. A seamless, user-friendly collaborative tool every marketing team needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Vindhya K. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Gallabox?** Gallabox is a perfect solution for retail brands that are looking to take their marketing operations online. The ease of creating new campaigns and broadcasting WhatsApp messages was a vital ask for our company to engage our customers and leads, we received a seamless dashboard to help our team execute just this. We generated multiple orders through campaigns and also employed their bot builder to automate conversations and reply in real-time. The team at Galabox is very accommodating of customised requests based on usage and dashboard features. They are quick in response time and always put their client's needs first. Definitely recommend their tool for all digital marketing professionals/ sales teams. **What do you dislike about Gallabox?** The team is always iterating and rolling out updates as per their client's needs so, there is nothing to dislike. They are clear in their feature improvements and are open to new updates. **What problems is Gallabox solving and how is that benefiting you?** Our company did not have a prominent WhatsApp presence/ customer service before employing Gallabox. The efforts were carried out by team members but they were reviewed individually which was a time-consuming process. With the help of Gallabox's dashboard all marketing and customer service operations were overseen under one dashboard which helped increase productivity and lead response time. ### 48. User friendly platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Gallabox?** The BOTs I liked the way they have built. **What do you dislike about Gallabox?** About the teams, my teams cannot see what the meesage is. **What problems is Gallabox solving and how is that benefiting you?** Solving the repeated question asked to the client ### 49. Excellent Technical Service & Support **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Gallabox?** I have so many things to say about in appreciation but specially i want to highlight the features of gallabox and an excellent support. **What do you dislike about Gallabox?** I don't think so there is any negative point that i am seeing against the gallabox. **What problems is Gallabox solving and how is that benefiting you?** we can send template by using the simple workflow, we don't need any webhook coding requirement to send whatsapp message in bulk. ### 50. Gallabox has been helping us cater to our clients in the most user friendly way. **Rating:** 3.5/5.0 stars **Reviewed by:** Nishi K. | Senior Compliance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2024 **What do you like best about Gallabox?** Images, broadcast messages and templates **What do you dislike about Gallabox?** Flow creation is confusing for new users **What problems is Gallabox solving and how is that benefiting you?** We are able to integrate payment links which results in client consulting becoming easier - [View Gallabox pricing details and edition comparison](https://www.g2.com/products/gallabox/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+12%3A06%3A47+-0500&secure%5Bsession_id%5D=7d2ad4a0-cf93-4ec5-b0e9-ccebb09337c8&secure%5Btoken%5D=410c12dd1391e69ccfc385c049bea1718dc5216bae27c01f4adaf52f0d68e73c&format=llm_user) ## Gallabox Integrations - [Slack](https://www.g2.com/products/slack/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Gallabox Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Voice Assistants **Design** - Communications Strategy Development - Create Content - Personalization **Support** - Documentation - Professional Support **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Gallabox Alternatives - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (474 reviews) - [Interakt](https://www.g2.com/products/haptik-interakt/reviews) - 4.5/5.0 (67 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,706 reviews)