What do you like best?
A great tool that gives us a good amount of computer solutions for the same application, this tool has all the features that we need in our help desk, to solve different internal and external problems of our company.
One of the features that I like most about this application is the easy integration with other online communication systems, as are the different social networks, which allows us to get a little closer to our clients through different platforms, and give them a service support, or what they need, quality, in addition to live chat, has all the necessary tools to solve any incident through this medium.
It should also be noted that this application has a very intuitive panel, where it is easy to access the different tools that this system gives us, to take advantage of them in a faster way, able to access them easily, since they are in the right place forever.
What do you dislike?
I would like to improve the notifications a little at the moment of monitoring a case, I would like to be able to have notifications, personalized, for each type of incoming case, they are small details that can improve the performance of the application, and of the people who are in charge of the support part, since they can have greater freedom in their work performance, making the modifications they need, for the attention of the clients.
Recommendations to others considering the product:
Great application, has allowed us to have greater productivity, and effectiveness in our work team, which allows us to reach the goals and objectives in a more timely manner, the software is easy to use, so it does not need special recommendations for its use
What problems are you solving with the product? What benefits have you realized?
LiveAgent is a great tool that has helped us, to solve different customer service problems in a more timely and effective way, allows us to get closer to them, and give an immediate response in many areas of customer service, compatibility with other networks Social makes it ideal, since it covers a more complete range of possibilities to give faster and safer solutions, without spending more money, in other applications.