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Capacity

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318 reviews
  • 2 profiles
  • 15 categories
Average star rating
4.4
Serving customers since
2017
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Capacity Reviews

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Profile Name
Star Rating
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2
Verified User
G
Verified User
09/24/2026
Validated Reviewer
Review source: G2 invite
Translated Using AI

Effective and Functional Training

Capacity is very functional and helps with industrial-level training. It assists me in organizing training sessions and effectively gathers information to facilitate team training.
Anushk P.
AP
Anushk P.
Business Analyst | Asset Disposal & MIS | SQL | Power BI | Excel | Process Improvement | MBA (Finance)
09/23/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Simplifies Daily Tasks with Efficient Search

I really like using Capacity because it helps me find things quickly without having to go through different documents or ask someone else for every small thing. The AI search and knowledge base features are particularly useful, helping me get the right information fast. The straightforward answers provided are mostly clear and useful, saving me a considerable amount of time in my work. Its simplicity is a big plus as well; I don’t have to spend much time figuring it out, which is great. Overall, Capacity makes some of the regular work tasks a bit easier and is a valuable support tool alongside my regular work software like Excel and Outlook.
Shivraj G.
SG
Shivraj G.
|| BBA || Digital and Field Marketing || MS Office ||
09/22/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Efficient AI Assistant That Streamlines HR Support

The key feature of Capacity that makes it unique is its instant capability of responding to the typical questions asked by employees concerning their leave time, benefits, and company policies in real-time due to integration with the already existing HRIS systems and apps like Slack or Microsoft Teams. The system allows for the elimination of administrative ticketing and provides HR specialists with an opportunity to concentrate on more important tasks.

About

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HQ Location:
University City, Missouri

Social

@GoCapacity

What is Capacity?

Founded in 2017, Capacity is the agentic support automation platform that powers every customer experience activity from a single AI knowledge orchestration layer. Capacity unifies omnichannel AI agents, real-time agent assist, automated quality assurance, conversational intelligence and proactive outbound WhatsApp, SMS and voice campaigns into a single platform so organizations can deliver faster, more consistent support. More than 20,000 organizations rely on Capacity to deflect repetitive inquiries, empower human agents, automate post-interaction work and proactively engage customers.

Details

Year Founded
2017