Capacity

Show rating breakdown
4.4 out of 5 stars
319 reviews
  • 2 profiles
  • 15 categories
Average star rating
4.4
Serving customers since
2017
Products
Reviews
About
Products
Reviews
About
Profile Filters

All Products & Services

Product Avatar Image
Creovai

200 reviews

An intelligent platform that listens to customer phone calls to surface insights. Enabling you to increase sales, improve customer loyalty & ensure compliance.

Product Avatar Image
Capacity

119 reviews

Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.

Profile Name

Star Rating

225
71
18
3
2

Capacity Reviews

Review Filters
Profile Name
Star Rating
225
71
18
3
2
RA
Rahul A.
AssociateMid-Market (51-1000 emp.)
09/29/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Capacity Is a Lifesaver: One AI Knowledge Base That Slashes Ticket Volume

|Capacity
Capacity is a total lifesaver for our support team. The best part is having one AI knowledge base that connects to chat, email, and our ticketing system all at once, so we don't have to manage a million different tools. It instantly answers tons of repetitive questions, which dramatically cut down our daily ticket volume
Shubham B.
SB
Shubham B.
Enterprise (> 1000 emp.)
09/28/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review
Translated Using AI

Simple Interface, Amazing AI Assistance

|Capacity
The best aspect of Capacity is its simple interface, which makes all information easily accessible in one place, saving me time. Its features are excellent and make my work easier. The AI assistant is also quite good, making it easy to manage Excel and PPT.
Verified User
G
Verified User
Small-Business (50 or fewer emp.)
09/24/2026
Validated Reviewer
Review source: G2 invite
Translated Using AI

Effective and Functional Training

|Capacity
Capacity is very functional and helps with industrial-level training. It assists me in organizing training sessions and effectively gathers information to facilitate team training.

About

Contact

HQ Location:
University City, Missouri

Social

What is Capacity?

Founded in 2017, Capacity is the agentic support automation platform that powers every customer experience activity from a single AI knowledge orchestration layer. Capacity unifies omnichannel AI agents, real-time agent assist, automated quality assurance, conversational intelligence and proactive outbound WhatsApp, SMS and voice campaigns into a single platform so organizations can deliver faster, more consistent support. More than 20,000 organizations rely on Capacity to deflect repetitive inquiries, empower human agents, automate post-interaction work and proactively engage customers.

Details

Year Founded
2017