Capacity
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An intelligent platform that listens to customer phone calls to surface insights. Enabling you to increase sales, improve customer loyalty & ensure compliance.
Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.
Linc’s customer care automation platform automates the key points of customer care for online shoppers so they can quickly and easily track, return, exchange, get answers to questions and re-order products without the need for a live agent or cumbersome self-serve process.
Automated Speech Recognizer is a software solution that converts spoken audio into text that is supported by a variety of languages.
Textel’s PureCloud integration for SMS uses your existing business phone numbers and provides a feature rich texting solution supporting pictures, gifs, emoji’s, documents and calendar invites. Engage your customers, text with them!
Turn any idea into a working web app
LumenVox Voice Authentication for IVR based self-service and live agent interactions in your PureCloud environment. Reduce fraud and improve the customer experience and reduce agent handling time with a highly flexible and scalable solution.
Be relevant, attentive, and accurate with Call Progress Analysis Today’s customers want real-time updates for their services and products. Use CPA with speech recognition to successfully deliver complete, personalized messages to your customers. Go Beyond Auto-Dialing with High-Tech Telephony LumenVox Call Progress Analysis uses both Speech Recognition and tone detection to make contact centers more efficient and effective. Go over and above predictive dialers. LumenVox’s CPA recognizes speech and detects tone using proprietary VAD technology. Start hitting your contact center targets, knowing that your auto-dialer software is equipped to identify every call with pinpoint accuracy and deliver a full, customized message to your customers when an answering machine tone is detected.
Capacity Reviews
Adam E.
Intuitive Social Learning with Stellar Support
Zubia R.
Incoming PM Intern @ Enterprise | Honors Cyber Security Student @ MaryvilleUser-Friendly Bot Creation Tool with Room for Improvement
Verified User in Higher Education
Powerful Chatbots, Seamless Helpdesk Integration, and Outstanding Support
About
What is Capacity?
Founded in 2017, Capacity is an all-in-one, AI-powered support automation platform that uses practical and generative AI to deflect tickets, emails and phone calls—so your team can do their best work. More than 20,000 companies across industries use Capacity for external customer support and internal employee enablement. Today, Capacity offers support over web, SMS, email, voice, social, Slack, MS Teams, help desks and more.
