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Ozonetel

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625 reviews
  • 2 profiles
  • 10 categories
Average star rating
4.6
Serving customers since
2007
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486
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Ozonetel Reviews

Review Filters
Profile Name
Star Rating
486
113
19
6
1
Kishore K.
KK
Kishore K.
07/09/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

We get good support from Ozonetel

Service, TechnWhat I like best about Ozonetel is its reliability and flexibility in managing customer interactions across inbound, outbound, IVR, and omnichannel communication. The platform is easy to configure, provides real-time monitoring and reporting, and integrates well with CRM and support systems. Its scalability allows us to handle high call volumes efficiently, while features such as call routing, campaign management, and analytics help improve both agent productivity and customer experience. ology, Data Management are good.
Sushil Kumar P.
SP
Sushil Kumar P.
05/25/2026
Validated Reviewer
Verified Current User
Review source: Organic

Fast Execution, Simple UI, and Outstanding Support

Best support and speed of execution. Impressed by the simple UI which make the things easier.
Hero G.
HG
Hero G.
05/08/2026
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

Strong User Experience with Flexible Configuration and Responsive Support

The platform offers a strong user experience, with configurable features that make it easy to adapt to different needs. Customer support is responsive and helpful when active requirements come up.

About

Contact

HQ Location:
San Jose, California

Social

@Ozonetel

What is Ozonetel?

Ozonetel is an industry-leading unified customer experience intelligence (oneCXi) platform that helps enterprises engage, convert, and retain customers, at scale. The AI-engineered platform empowers businesses to orchestrate journeys across a multitude of touchpoints, power billions of personalized conversations, and gain a 360º view of customers across the lifecycle. 3,500+ global brands such as Dyson, WeWork, Toyota Connected, Henkel, Etihad Airways, HDFC Bank, HDB Financial Services, ICICI Bank, Flipkart, Zomato, AngelOne, Tata 1mg, BigBasket, Nykaa, Snapdeal, Acko, ET Money, Apollo Hospitals, Hiranandani, and Delhivery, trust oneCXi to capture the pulse of customers, drive cohesive experiences, and increase lifetime value. Ozonetel is recognized as a leader in 7 CX categories, rated amongst the ‘Top 50 Customer Service’ and ‘Top 100 Fastest Growing Products Globally’ by G . Furthermore, Ozonetel has received numerous industry awards and accolades for product innovation and CX transformation for its customers.

Details

Year Founded
2007