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Ozonetel

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617 reviews
  • 1 profiles
  • 11 categories
Average star rating
4.6
Serving customers since
2007
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Ozonetel Reviews

Review Filters
Profile Name
Star Rating
479
113
18
6
1
AS
Ajay S.
11/04/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Seamless Omnichannel Integration and Unified Analytics with Ozonetel

I like best about Ozonetel : it's omnichannel capabilities- voice, SMS, WhatsApp, chat etc. all integrated into one platform. Strong ease of integration with CRMs and help-desks (click to call, pop-ups, workflows) - great for embedding into existing operations. Agents can switch between channels seamlessly- no separate logins or dashboards. Managers get a single analytics view across all channels (call ,metrics+ Chat history + WhatsApp logs in one place.)
Verified User in Computer Software
CC
Verified User in Computer Software
11/02/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

good for enhance customer engagement

best thing about this is that it offers a wide range of tools, including call recording, IVR, and omni channel support, catering to diverse business needs. also thi is enough capable to handle high call volumes, supporting businesses with significant customer interaction requirements.
RISHIT U.
RU
RISHIT U.
Product Manager @The Sleep Company
10/14/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Great Telephony Tool for all CRMs

1. Easy integration with CRM 2. Real time dashboards 3. Call recordings are available easily, even in the CRM 4. The in-app dialer allows for sticky dialing and manual dialing

About

Contact

HQ Location:
San Jose, California

Social

@Ozonetel

What is Ozonetel?

Ozonetel is an industry-leading unified customer experience intelligence (oneCXi) platform that helps enterprises engage, convert, and retain customers, at scale. The AI-engineered platform empowers businesses to orchestrate journeys across a multitude of touchpoints, power billions of personalized conversations, and gain a 360º view of customers across the lifecycle. 3,500+ global brands such as Dyson, WeWork, Toyota Connected, Henkel, Etihad Airways, HDFC Bank, HDB Financial Services, ICICI Bank, Flipkart, Zomato, AngelOne, Tata 1mg, BigBasket, Nykaa, Snapdeal, Acko, ET Money, Apollo Hospitals, Hiranandani, and Delhivery, trust oneCXi to capture the pulse of customers, drive cohesive experiences, and increase lifetime value. Ozonetel is recognized as a leader in 7 CX categories, rated amongst the ‘Top 50 Customer Service’ and ‘Top 100 Fastest Growing Products Globally’ by G . Furthermore, Ozonetel has received numerous industry awards and accolades for product innovation and CX transformation for its customers.

Details

Year Founded
2007