--- title: Mojo Helpdesk Reviews meta_title: 'Mojo Helpdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 242 reviews by the users' company size, role or industry to find out how Mojo Helpdesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 242 scale: '5' date_modified: '2026-06-24' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Mojo Helpdesk Reviews **Vendor:** Mojo Helpdesk **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 242 ## About Mojo Helpdesk Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting. ## Mojo Helpdesk Pros & Cons **What users dislike:** - Users face **layout inconsistencies** and experience issues with screenshots and pictures in Mojo Helpdesk. (1 reviews) - Users report **button issues** affecting layout changes and multimedia functionality, leading to a frustrating experience with Mojo Helpdesk. (1 reviews) - Users face **editing difficulties** with layout consistency, dark mode, and challenges with screenshots and images. (1 reviews) - Users face **formatting issues** such as layout changes and difficulties with screenshots, impacting usability. (1 reviews) - Users report **layout issues** with Mojo Helpdesk, struggling with dark mode and managing screenshots effectively. (1 reviews) - Limited Customization (1 reviews) - Missing Features (1 reviews) - Slow Loading (1 reviews) ## Mojo Helpdesk Reviews ### 1. Perfect Integration, Simple Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Hugo I. D. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Mojo Helpdesk?** I like that we can link Mojo Helpdesk with Google Workspace, which allows quick and accurate access to it. **What do you dislike about Mojo Helpdesk?** I believe that the charts and measurements of the event **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo Helpdesk improves organization and informs us of the response times we provide to our users. We can use that information to improve our performance. ### 2. good enough **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Mojo Helpdesk?** easy to use. easy to configure. Able to configure backround. **What do you dislike about Mojo Helpdesk?** unable to keep the same layout and go into dark mode. need more layouts. Some time trouble with screenshots and pictures. **What problems is Mojo Helpdesk solving and how is that benefiting you?** enable users to escalate issues and problems more efficiently. ### 3. Good for Frequent Users **Rating:** 4.0/5.0 stars **Reviewed by:** Chel M. | Human Resources Associate III, Mental Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Mojo Helpdesk?** Strong uptime (I think I've only ever seen it down once), responsive UI and user-friendly menu. It's definitely designed to be an app that you're in all the time. There's also a Star Wars UI I've been using and I'm a sucker for baby Yoda. **What do you dislike about Mojo Helpdesk?** The helpdesk isn't the primary means of inquiries from employees so I rely on email notifications to let me know when I need to get into the app to review a ticket. The notification emails when a ticket is assigned to me leaves out one of the most important details: the person who submitted the ticket. This basically forces us to log into the platform to begin troubleshooting the user's issue... not ideal, but understandable for the target users. **What problems is Mojo Helpdesk solving and how is that benefiting you?** The helpdesk is the primary means of contacting our IT department, but my department is HR and we work primarily out of emails and service center phone calls. Mojo Helpdesk allows our IT department to transfer tickets with issues better resolved by HR. ### 4. Mojo is a great help desk system that fulfils all the needs that a ticketing software should! **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew N. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** I like the personal ticket assignements. Thy are right there in one list and with our SLA's I can seen when one is due. I like how easy it is to catagorize and assign tickets to other techs. **What do you dislike about Mojo Helpdesk?** The search is not allways the smothest. The easy way for me to search is go into our saved searches and go to all. Then at the top I can search for the ticket. When you go to the unasigned You can click one of the buttons on the ticket to assign it to a tech with out going into ticket. I wish you could also choose a catagory for that ticket with out needing to go into the ticket itself. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Making it easy for employees to send help requests. Its a great way to manage all our help request in a fatastic organized manner. Being able to track history of reported issues is amazing. This is way better then our last help desk system Heat. ### 5. Clarity and efficiency for over a decade **Rating:** 5.0/5.0 stars **Reviewed by:** Ellis G. | Associate Professor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Mojo Helpdesk?** We love that tickets can be categorized, assigned, tagged, etc, as separate fields, rather than a one-step bucketing of contacts, esp by the user. We can better understand, re-assign, and even export and analyze concerns - and shift assignments among us - pretty easily. **What do you dislike about Mojo Helpdesk?** As a data viz geek, I'd love some charting/thermometer/whatever in the dashboard. And some ways(s) to re-poke members of our team to whom things have been assigned could be helpful. We recently learned that one strand of our Mojo tickets had grown to thousands :o over a period of many years. One of our volunteers jumped in to sort and organize that, but, wowza - some red flags, whether automated or manually triggerable, might have kept us from digging such a deep dark hole. **What problems is Mojo Helpdesk solving and how is that benefiting you?** User account access, password resets, phone number (2FA) authentication; content updates and corrections (eg that feed into phish.net/lyrics); requests for new features, and sometimes legit bug reports on problems with current features... but the vast majority (like, 90-something percent, easy) are garbage (such as purported corrections to content, that aren't correct, lol) so (and i should have said this on the previous page, about sought improvements) a clean system of form-replying would be awesome. By comparison, i have over 60 form replies that i use in emails, for this organization and for other work and other aspects of life. We could handle the overwhelming majority - like 95%+ - of our Mojo tickets, if we could choose a drop-down reply ### 6. One of the simplest, smoothest and best Helpdesk and ticketing tools. **Rating:** 4.5/5.0 stars **Reviewed by:** Sandeep C. | Cyber Security Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Mojo Helpdesk?** Mojo Helpdesk has one of the most simplest and user friendly interface for creating and managing tickets. The best thing is that the user learning curve is one of the shortest we have ever seen, even first-time users, find it relatively easier to learn and start working on it as compared to other similar tools. **What do you dislike about Mojo Helpdesk?** Nothing as such has been encountered by me or my collegues that can be said to be someting to be disliked. The only thing, that can be improved is that there could be a text box feature for the reviews, so that why a rating is provided can be conveyed in a few words. **What problems is Mojo Helpdesk solving and how is that benefiting you?** We at our organization, use mojo helpdesk, for customer support ticketing and management. Mojo helpdesk makes it a lot easier to keep track of those tickets and manage them more efficiently than ever. It helps to manage and respond to tickets, and get quick response and resolutions to the tickets. Our customers find it a lot easier with mojo to raise and track support tickets. ### 7. Provide enterprise technical support using Mojo Helpdesk tickets. **Rating:** 4.5/5.0 stars **Reviewed by:** Arusha L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Mojo Helpdesk?** I have had the opportunity to browse through all the features offered by Mojo Helpdesk, and certainly one of my favorites is the FAQ management because you can schedule tickets for frequently asked questions from customers, automating all this service, just press a button, and you can organize all the solutions which are organized according to the need that the user has, all this can be done from a CSV file which can be imported and exported. The possibility of organizing the whole company by teams is another excellent option of Mojo Helpdesk since you can create for example a team of the IT department, all this using usernames or emails. It is possible to automate the entire workflow as they offer bots that take care of requests, for example, you can rate the level of service or get a received ticket message. **What do you dislike about Mojo Helpdesk?** The interface is very ambiguous you are always on the same thing, it is very easy to understand, but I would like more customization, so far the strongest integration is with Azure, I hope they continue working on ClassLink. The statistical analysis of the tickets that are handled are uninformative, we need better graphs and metrics within the program. The personal help center does not always have the best answers to problems, they should organize support better. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It is used as the main support axis because with ticket scheduling we can respond to problems more easily, for example if a user has problems with any application or service we develop or simply wants to consult any of our services, he writes us an email or an email, with Mojo Helpdesk we generate automatic responses to these problems freeing time load for our departments. Thanks to this service we have been able to improve the interaction with the customer, we have also recently implemented it to see the performance of the agents we manage in our IT team. **Official Response from Jose Salazar:** > Thank you for sharing feedback on our interface. The dashboard features reporting based on three levels: queues, types, and tags. This way you can segment your graphs & reports based on queues, types, and tags mainly. The insights are simple but dynamic when you use all 3 levels in your reporting. Nevertheless, we understand your feedback as we try to build a more sophisticated view of your team and requests. ### 8. Technology support technician **Rating:** 4.0/5.0 stars **Reviewed by:** DOUGLAS C. | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** easy to navigate, easy to use and easy to find features. I like using the force theme on the application. The application seems user friendly even on mobile devices. **What do you dislike about Mojo Helpdesk?** limited UI themes, the new MOJO heldesk experience does not appeal as mch as the old version which i use mostly. If there was more theme options it would be more of a Classlink like experiance where you can make a piece of software you use daily more customizable and personable. Also which you could access canned responses and all of the features such as uploading attachments from mobile view of the application. I have to switch to desktop view to get access to these. **What problems is Mojo Helpdesk solving and how is that benefiting you?** allows us to connect to educational staff when they have technological issues with their equipment. It gives a seameless direct communication from within the helpdesk via email. ### 9. a pleasant helpdesk experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ishan S. | Cyber Security Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Mojo Helpdesk?** i love the functionalities it offers, it says helpdesk and it does that, completely and great. each required option is there nothing is amiss and requirements are fulfiled for a successful helpdesk operation. **What do you dislike about Mojo Helpdesk?** having been on helpdesk in the start of career and using lots of different helpdesk software, i have seen some great UI/UX out there, which is extremely important with a helpdesk system. unfortunately, mojo leaves something to be desired. they have recently come out with the new UI, and while i admit its a great plus from the old UI. it still can be better. **What problems is Mojo Helpdesk solving and how is that benefiting you?** mojo helpdesk is our primary helpdesk solution, it helps our customer to reach us for support operations with effective ticketing and management. we have been running this for quite sometime and till now it has helped us at each step. ### 10. Excellent solution for creating, customizing, and automating ticket responses. **Rating:** 4.0/5.0 stars **Reviewed by:** Nguyen V. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Mojo Helpdesk?** Mojo Helpdesk offers the best tools for ticket customization that I could test. Its interface is really easy to understand since you created the account. You can easily create your first ticket from the mojo admin bar. I can attach files, add personal notes to each ticket, and automate responses at my convenience. The customer support center is very complete; it has a help desk to help you understand the program step by step; they also offer excellent guarantees on the whole service; they also give you advice for the solution of any problem; and it is quite easy to import data; in fact, they offer the CSV format. Very common in most cases. You can group all your contacts into groups and send them tickets by category. The topic management option provides a complete and distributed organization. I like the way their whole service is configured. **What do you dislike about Mojo Helpdesk?** I have full confidence in what this company has created. I really have very few complaints regarding this product. The daily ticket count needs to be adjusted; I hope they improve it in the future, but it is understandable since they are in beta. The SLA panel needs to be polished a lot more, adding more backgrounds and improving the images. **What problems is Mojo Helpdesk solving and how is that benefiting you?** By being able to better manage the help tickets we send to our customers, we have been able to organize our services much better. Automating our responses with Mojo tickets was the best choice we could have made; it saves us a lot of time in solving concerns, and we have also had the ability to follow up on work requests and respond faster. **Official Response from Jose Salazar:** > Thank you for reviewing Mojo Helpdesk's interface and navigation overall. Customizing tickets and automating sequences that saves time while organizing the service you provide to your customers is Mojo Helpdesk's #1 goal. Currently Mojo Helpdesk is developing a new view and new experience, so we understand your feedback in terms of which features could be better polished. It's clear the value Mojo Helpdesk brings to your role every day, and we have taken note of what our user base has in common with your feedback. ### 11. Well-functioning and easy-to-use case system. Anyone can learn to use Mojo Helpdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Peter V. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Mojo Helpdesk?** It is the easy and uncluttered use in everyday life that is Mojo helpdesk's great strength. We often get new employees who have to do case processing and learning to use the Mojo helpdesk only takes 30 minutes to learn. Another super good thing is that it is very easy to translate mail templates so that users do not feel that they can it is a "foreign" system writing to them. We have been using Mojo for more than 3 years and are very satisfied. **What do you dislike about Mojo Helpdesk?** I need an app for iPhone. I am often on the road and need to be able to update cases. **What problems is Mojo Helpdesk solving and how is that benefiting you?** The Mojo helpdesk ensures that we don't forget cases and that I, as a manager, can always keep an overview. We also use the Mojo helpdesk for issues about building operations and maintenance ### 12. Daily ticket management at enterprise level. **Rating:** 4.5/5.0 stars **Reviewed by:** Kiran P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Mojo Helpdesk?** In the beginning, when you start the program, they offer a guided explanation of each function of Mojo Helpdesk; I think it is great because from the beginning, they are teaching you to understand the platform, in the options of the initial interface I want to highlight the mojo robots which are automated flows that allow you to send tickets massively, you can import data from your users, keys, solutions and assets in CSV format, the offer customization of emails which I like, allows you to create teams of agents by specialty and departments. **What do you dislike about Mojo Helpdesk?** I am satisfied with the service provided by Mojo Helpdesk. It fits my needs perfectly and functions very well on my desktop. However, I would like a few more integrations; I would like to be able to create more customized reports. I feel they are very restricted in this regard. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo Helpdesk has improved our company´s facilities maintenance and has allowed us to have better contact with the customer by handling their problems through support tickets; we have been able to use many of its functions to our benefit ticket management, user management, we have been able to offer SSL security and generate reports with this work tool, we usually integrate Google Apps and Zapier. **Official Response from Jose Salazar:** > We appreciate your positive review when it comes to implementing Mojo Helpdesk. Our approach to a simple, yet scalable approach starts with a navigable experience that enables you to start using it right away. While our integrations are limited, we are mindful of the demand, and we are taking the steps necessary to compile feedback from our user base and fitting it into our roadmap. You can check out our newest updates in our latest blog (May-June). ### 13. Super easy implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco F. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Mojo Helpdesk?** This was by far the easiest implementation of a help desk system I have ever done. I got the system up una running, configuring the application in just two work days! I loved that I was able to build it and try it for free for a month. Also looking forward to adding the asset tracker. We are already up and running and using the system. Super easy and intuitive. I also love the bots, how it uses automation to keep the workflows current for our agents. Great job! **What do you dislike about Mojo Helpdesk?** None that I can see right now, since it is a new implementation, but I will submit another review once we discover any dislikes. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Managing help desk incidents, requests and problems handled by our facilities and technology departments. We are way more productive than before ### 14. Excellent business support service. **Rating:** 4.5/5.0 stars **Reviewed by:** Payome S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Mojo Helpdesk?** I like the creative interface in which it is implemented; the options are well defined on the left side of the screen, I can manage my tickets from the control panel quickly and efficiently, and at all times at the beginning of the implementation, I am accompanied by a helpdesk that tells me all the step to follow to make the most of the service, this is great. I can organize reports where tickets can be sorted by age range; I can add forms, types and tags, and scores to customers; mojo robots allow me to automate all tickets saving time. **What do you dislike about Mojo Helpdesk?** Mojo has not given problems in its implementation since I started using it, the learning curve can constantly improve, the plans for asset management are not cheap, the Bamzuca application management can be buggy, and finally, I would like more options in the design. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It is practical to create and share questions frequently with users added to mojo; we can measure what our customers want and adjust it to their needs, integrate with Workspace and Microsoft 365 and improve our work, save time by automating repetitive tasks through ticket assignments, scheduling automatic responses enhancing the efficiency of our service. **Official Response from Jose Salazar:** > We appreciate your positive review as you mention the ease of use and implementation to take control of your view and workflows. Our approach currently is to ensure easy navigation while including the most important tools for reporting and task management. We are constantly discovering new feedback, so we appreciate your insights regarding asset management and Bamzooka. Please read over our latest updates from May-June, and hopefully there is more value to add for you and your organization. ### 15. Great features, powerful automations, worry-free cloud hosting **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew P. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** We love the dev-friendly features like API access available that allows us to trigger events based on ticket types and submitters. The interface is simple but flexible and customizing forms for different users makes it easy for them to fill out tickets, reducing emails and calls. **What do you dislike about Mojo Helpdesk?** If I had to ask for more from Mojo Helpdesk I would like more flexibility in design of the ticket forms and helpdesk landing pages. Theming, putting logos, and perhaps custom CSS/HTML would be nice to have to make the user-facing pages look more professional looking and more consistent with our brand and existing website. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo Helpdesk solves the typical problems of preventing emails and calls, tracking issues, and creating a shared collaborative workspace for technicians to solve issues in a timely, organized manner. ### 16. Great Ticketing System for our Development Office Report Requests **Rating:** 4.0/5.0 stars **Reviewed by:** Lauren G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Mojo Helpdesk helps us track incoming requests for queries, reports, and edits/updates to the database at our independent school within the office of advancement. We have found that by using Mojo, we are able to assign staff to specific requests, track progress, and followup to ensure items are taken care of in a timely manner. It also helps us to be able to quantify the number and types of requests we're receiving in order to support our requests for additional staffing where needed. **What do you dislike about Mojo Helpdesk?** Mojo is a little simple in its setup and I wish there was more configuration options available. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo has helped us solve and quantify the types and frequency of particular report, query, and other data maintenance requests within our office of advancement. ### 17. My mojo help desk **Rating:** 5.0/5.0 stars **Reviewed by:** Corrine C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Mojo help desk helps me whenever I need to go onto a service call. I appreciate how mojo help desk lets users make a request and lets us accept it. This compares very favorably to most competitors because most of them do not have a feature where a supervisor can assign tasks to multiple people at once. **What do you dislike about Mojo Helpdesk?** Everything in mojo help desk works great however I have experienced issues logging in and becoming apart of my group in mojo help desk. One thing that could improve is adding users to a group to help customers. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo help desk is helping me solve everybody's technical issues. Some benifits I have relized is that I become more productive. Buisness performance, and speed has increased. ### 18. Budget ticketing system **Rating:** 3.5/5.0 stars **Reviewed by:** Keelan P. | Support Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Mojo Helpdesk?** Mojo is a budget testing system, user licenses are cheap compared to other popular helpdesk systems. Can assign tickets to agents, change the status of tickets and basic reporting. **What do you dislike about Mojo Helpdesk?** Too many bugs or down time. We have recently stopped using Mojo after 10 years as our business has outgrown it and needed a industry standard helpdesk to keep up with other software companies support and to reduce the amount of time agents spend on tickets through bolt on apps, mojo is limited with apps that can be connected. Reporting is customisable in the new helpdesk system we have, agent work time has decreased through automation. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It allowed out clients to raise a ticket and could be assigned to a agent ### 19. Flexible ticket system with a support **Rating:** 5.0/5.0 stars **Reviewed by:** Joao C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2023 **What do you like best about Mojo Helpdesk?** I like that it is really easy to use this software. It is very easy to install and configure, and can be integrated with Google. The ability to create email tickets and assign them to specific queues is very useful. I love that it is always adding new features to make the product better for the user. **What do you dislike about Mojo Helpdesk?** I don't like that for anything additional you have to go back to the data export. The dashboard information only works for 30 days at a time, so trying to get numbers for a 3 month period has to be done on a month to month basis. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Allows you to connect your G Suite applications so users can find you easily. Provides integrated reports to improve and measure customer satisfaction. It provides transparency into the workload at the department level and the support model improves overall customer service. It's great value for money. ### 20. Effective help desk tool that helps us with the ticketing system **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Mojo Helpdesk?** I like all its useful features and the price is low for the results it gives. I like the experience it provides and that its features are basic and provide a great experience. Also great is the user interface and integrated ticketing system that is easy to navigate and uses bots to automate certain areas. **What do you dislike about Mojo Helpdesk?** I only present problems with the reports and confusion in certain data. They could improve. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo is a great help desk product that solves problems in our agency due to billing and technological problems, it is excellent and it is easy to use for anyone, so I can say that it is a product that meets the objetives required in our company. **Official Response from Jose Salazar:** > Thank you for sharing. What data do you prioritize or wish to use more of if it were readily available? ### 21. Excellent help desk ticket splitting tool with good easy to use features **Rating:** 5.0/5.0 stars **Reviewed by:** Marko A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Mojo Helpdesk?** I love the features of the mailbox system and that it can be customized with great easy to use features. I like your service and it is improving little by little. I also like that the tickets show details and your location and that the templates can be customized for easy of use. **What do you dislike about Mojo Helpdesk?** There is nothing wrong with this Mojo tool. But it needs improvements in management and that it is not so limited. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It provides us with a great help desk service for assistance and troubleshooting in reports and maintenance. It has been a great tickets management solution with great features and easy to use and we follow up, shared inbox and everything is going well. ### 22. Comprehensive and User Friendly System **Rating:** 4.0/5.0 stars **Reviewed by:** Michael C. | Onboarding and Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Both interfaces are easy to use once you get the hang of them. From adding user and staff, to creating help desk topics and articles the system navigates fairly easy and requires no extensive codingmor systems knowledge to build a comprehensive system. **What do you dislike about Mojo Helpdesk?** Response times for issues could be better when using the help desk's help desk. Alot of my learning was self taught but luckily the system wasn't too complicated and allowed for easy pickup. However issues take some time for resolution. **What problems is Mojo Helpdesk solving and how is that benefiting you?** An easy place to store articles and quick guides for many systems and day today tasks. Uploading videos to YouTube and embedding in the system is easy for recorded calls and tutorials. ### 23. The best ticketing and table support software out there **Rating:** 5.0/5.0 stars **Reviewed by:** Monica G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Mojo Helpdesk?** I like this tool because of how easy it is to implement and its great features that are really superoir to other similar tools. I like that you can manage multiple tickets and it improves the workflow. The customization is excellent and its nice interface and friendly supoport. Great product that leaves a lot to talk about. **What do you dislike about Mojo Helpdesk?** I can only say that there are specific capabilites that may be limited and some confusing features. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo is a great help-desk helper software that helps us much more that expected. It is excellent because due to its great system we use it to manage complaints, issue tickets, our issues invoices and keep track of certain clients. **Official Response from Jose Salazar:** > We appreciate your insight into how manage multiple tickets, invoices (billing), and certain clients. The system is dynamic, yet simple to maintain a track record of all progress you need. ### 24. Mojo is cost effective and a full solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Im one of the Mojo owners for our business. I configure/maintain and troubleshoot everything mojo. The ease of setup / integartion with our Azure Ad tenant was ridiculous. We can customize Mojo however we want, in addition to adding extensive If then logic to our forms. When comparing mojo to other helpdesk solutions the software is about the same accors the board to me, but when it comes to mojo you cannot beat the pricing. **What do you dislike about Mojo Helpdesk?** The only downside to mojo that i can think of is the updates. When new feature updates come out they are usually seamless, but the last few months it seems like each update has a small Hiccup. changes to HTML formatting on tickets, website outages, other small things. The upside to this though is the turnaround time on Mojo resolving the problems. Usually same day, but if not its worked on and fixed as soon as possible. They have amazing customer support for mojo agents to reach out to for help as well. Would still recomend even with the hiccups. **What problems is Mojo Helpdesk solving and how is that benefiting you?** We have a central point for our users to create tickets. from there it goes into a queue that our team can pick through and address based on skillset. We know mojo has automation features to assign based on skillset etc but we prefer the pick and go approach. ### 25. Very Helpful Tool utilized mutiple ways **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** I like the fact that I can keep Track of jobs that I am still working on. I can look back at jobs or problems we have had in the past and see what we did to resolve them last time. Being able to look at the still open tickets and touch base with other staff on where those tickets stand so I can jump in and assist if needed. **What do you dislike about Mojo Helpdesk?** I can't see alot of downsides really. The one thing I would like to see added is the ability to add more than one user on a ticket. That way if two staff have helped the user both can be attached to ticket. Managment uses this to keep track of our productivity and there are times whithin the help desk when another user may step in and finish a ticket but only one person can be assigned to the ticket. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo is helping me keep track of the work I am doing as well as the work that is still needing to be done. It really helps keep things organized and not let things fall through the cracks. ### 26. Ticket system for small business **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Mojo Helpdesk?** Provides initial visibility to team members when a ticket is submitted. Ability to categorize by client/topic which aids in analysis/reporting on the backend. **What do you dislike about Mojo Helpdesk?** Do not know when a topic (email) that relates to my project has been addressed unless I login to the application. Not easy to go back and read thru/track the conversation cadence if multiple conversations occur during the ticket cycle. Add date and timestamp to each message. Should add secondary agent assignment option. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Customers are able to submit production tickets to our full team, we can then assign an agent to address/solve the issue. Streamlines our response and maintains a record for future auditing needs. ### 27. A great fully functional help desk tool at a good price **Rating:** 5.0/5.0 stars **Reviewed by:** Roberta R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Its great to be able to use this tool because of its flexible, easy to use and customizable interface. I like that you can monitor the tasks that you can issues tickets and then review them as many times as necessary. I also like that htere is a drag and drop option which makes most of the work easier. **What do you dislike about Mojo Helpdesk?** There are no cons, only positives. That is why it is a wonderful and complete tool. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It is a great help desk that saves manpower workload and we can track, issue tickets, support communication with other team and provide the best positive experience with this great tool that if solve our problems. ### 28. Simplistic & Refined **Rating:** 5.0/5.0 stars **Reviewed by:** Jose S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Mojo Helpdesk?** I think what I like the most, is the ease of use. Its intutive, and thus, training new agents on the helpdesk end, is a breeze. End users are able to quickly figure out navigation, and thus, no need to include extended how-to guides on how to submit tickets. **What do you dislike about Mojo Helpdesk?** Ticketing numbers would be useful if they were local numbers instead of being global. Not much of a complaint, more of a prefrence. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo is our primary helpdesk, and thus we use daily for managing tickets. Without having Mojo, we would be utilizing other applications, that just don't work out the way we need them to. ### 29. Amaazing and Insightful **Rating:** 5.0/5.0 stars **Reviewed by:** Gilberto C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Mojo Helpdesk?** I love the ease of use, the fact you can take it anywhere, and how versitile it is. I have enjoyed every moment of using MOJO and conitue to use it on a daily basis. **What do you dislike about Mojo Helpdesk?** I really would like for the "new Verison" to be the main version. I feel like that display and layout very easy to grasp for any user submitting and is very intutive in every aspect **What problems is Mojo Helpdesk solving and how is that benefiting you?** It is assisting with the whole company to provide the best IT supoort. It is very useful for ticketing and a quick response from the team and the users. Thank you. ### 30. Easy to Use - FOR ALL **Rating:** 4.5/5.0 stars **Reviewed by:** Laura S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Mojo Helpdesk?** I like the ability to add people to the ticket. I like being able to create a ticket in someone else's name to respond to their emails to guide the culture. I like how fast updates are sent to email. **What do you dislike about Mojo Helpdesk?** I'd like read receipts. It would be great to know when a response was read. It would be helpful in closing out tickets where folks don't respond. **What problems is Mojo Helpdesk solving and how is that benefiting you?** All tickets regarding my system are filtered through here. It is making it easier to create training documents becuase I can now guage what needs to be trained more and what help sheets need to be created. ### 31. Good tool that meets all the requirements to manage tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Shady M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Mojo Helpdesk?** One of the thing that I like the most about Mojo is the flexibility user interface that makes it easy to find the functions that we need at all times. Its easy to use, manage and share data with our team and offers the ability to create ticket forms and has been great for customization as well. **What do you dislike about Mojo Helpdesk?** I find some bugs in the search function and it the tracking. But it doenst happen often. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Amazing help desk solution used for forms, ticketing, tracking, and quick issue resolution to improve workflow. This solution has been great thats why we continue to use it till now. ### 32. Works as needed, easy to use, but more customization would be great. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Animation | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Mojo Helpdesk?** It's easy to use, set up, and manage. We can easily set up/create new tickets, which allows us to narrow down the issue more clearly as we can ensure the ticket goes to an individual who can more effectively deal with the problem. **What do you dislike about Mojo Helpdesk?** It is complicated to use from an administrator's perceptive; edits and alternations aren't necessarily straightforward and though we can create multiple ticket types, we can't group those ticket types together. An example of why we would want to be able to group ticket types together would be in situations where we have software that could require both our pipeline team and IT team. **What problems is Mojo Helpdesk solving and how is that benefiting you?** We are able to sort tickets for our pipeline and IT team in a single, easy-to-access location. Its also acts as a great single location for users to submit there issues/problems. ### 33. Full Featured Helpdesk, Good Support, Easy to use and interact with your clients. **Rating:** 3.5/5.0 stars **Reviewed by:** Rob R. | Tech Support, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** The interface is streamlined and professional looking. You have a lot of detail information available at your fingertips when a client submits a ticket. It is easy to review the ticket and all the responses, including private 'staff note only' updates. **What do you dislike about Mojo Helpdesk?** Not a huge issue, but when you get an update to a ticket via email, it doesn't show you the full thread, so sometimes i get confused on the ticket until i logon the web portal to view the entire ticket. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Maintaining our helpdesk solution with clients and keeping a historical archive of tickets that we can search if needed. ### 34. Mojo: a good user based ticket system **Rating:** 4.5/5.0 stars **Reviewed by:** Justin W. | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Mojo Helpdesk?** I find the most helpful aspect of Mojo to be the user centric operation as oppsed to node based. One of the best aspects of this is you can automate the import of users. **What do you dislike about Mojo Helpdesk?** Metric tracking can be a little challenging. I'v found that using the completion and rating system to be a better view of the metrics. However, the communication between user and ticket manager is good. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It centerlizes the requests for technical help across 1600 users. The tickets are then used as a matter of record for the servies that the IT department renders. ### 35. Efficient Ticket Management System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** The Mojo helpdesk excels in supporting our internal employees day to day issues through. As a team we're able to effortlessly create, track, and prioritize tickets, ensuring that no issue falls through the cracks. Customizable ticket categories help differentiate IT issues from billing/ client issues so we're never left questioning if a ticket is for the IT department. **What do you dislike about Mojo Helpdesk?** Mojo is not fully optomized for mobile which makes using mojo helpdesk on mobile a bit harder to work. Other than the design flaw I'm still able to navigate the helpdesk, just wished it was easier. **What problems is Mojo Helpdesk solving and how is that benefiting you?** We're effortlessly able to have our internal employees create tickets that we are able to track and prioritize using custom queues. Helping the team ensure all IT related issues get resolved in a timely manner. ### 36. Functional not Fancy **Rating:** 3.0/5.0 stars **Reviewed by:** Tori H. | Process Improvement Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Mojo Helpdesk?** We moved from Salesforce to Mojo Helpdesk since it was significantly cheaper. It seems reasonably easy to administer, and serves the basic needs of what a help desk should do. **What do you dislike about Mojo Helpdesk?** Mojo isn't always as transparent in the history of a ticket. Our process has users assign tickets to individuals or queues, and it's hard to determine who has actually touched the ticket if they didn't make a comment or some sort when they sent it to the next person. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo is much easier of for the administration and was easier to set up than our prior helpdesk software. It serves it's purpose as a help desk. It allows for centralization of the requests and some oversight into the performance by the helpdesk team. ### 37. Simple Package with the Features you need **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Mojo Helpdesk?** Mojo is lightweight and easy to set up and use. It is responsive and easy to use from an Agent perspective. The Saved Texts are helpful for quickly responding and solving common questions. **What do you dislike about Mojo Helpdesk?** Setting up a relevant view to see only the tickets you need to take action on is a little difficult for an end user with all the different filters and attributes. Also, the email integration is a little clunky when customers are responding to a ticket via their email. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo helps us quickly and easily track requests from our software end users. They can relay sensitive healthcare data securely and communicate easily with the team to help resolve their issues. Clear storage of the resolution path is helpful for our compliance ### 38. Smooth sailing with a high ceiling for Excellence **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Completing requests from tickets is easy, and the system that allows for tickets to be created is very streamlined. Setting up queues makes sense, and overall a simple and satisfying front-end user experience **What do you dislike about Mojo Helpdesk?** Agents with less experience in IT code find it difficult to cater their search results to the options they require, as the ticket allocation system requires the search query to include certain parameters. Making it more clear and concise on how to search for specific items e.g. a Name, or a Place, would allow for an easier onboarding experience **What problems is Mojo Helpdesk solving and how is that benefiting you?** Solving and managing requests from our customers. Instead of being bombarded by emails from clients themselves, we can use Mojo to collate and distribute any requests/incidents that come in. **Official Response from Jose Salazar:** > We appreciate your highlight of customer interactions and centralizing your view of ticket requests. Regarding search results, you can search for tickets per status, queue, type, tag, assignee, and key words. You're welcome to schedule a demo with customer support to assist with your issue and simplify your workflow to make your day-to-day tasks easier. ### 39. Good helpdesk system, but there are bugs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Mojo Helpdesk?** Being able to create different views, enter comments for either clients or colleagues easily and copy in other people, copy and paste screenshots directly into tickets, upload files and include files in email notifications, and set up rules for queues. **What do you dislike about Mojo Helpdesk?** The mobile view of the site lacks functionality and input fields so I always had to switch to the desktop view. Ticket status doesn't always get set correctly. For example, sometimes I clicked on Update & solve after entering comments, but the ticket status went back to In progress immediately after saving. Merging tickets as duplicates is most frustrating because once merged you can't update/re-open the tickets to correct any fields. There is no dashboard/graphical report view as far as I'm aware. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It's a helpdesk system, so support tickets are raised there by clients and updated by agents. We can generate reports too, although there don't seem to be any dashboard/graphical reports. ### 40. Mojo at a mid-sized community college **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl S. | Chief Technology Officer, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** The software is very simple to implement and use. It has great analytics, is easy to configure, and includes a follow-up survey for the evaluation of services. The queues are easy to set up and assigned throughout the department. **What do you dislike about Mojo Helpdesk?** The software doesn't look high-end but works like it is. **What problems is Mojo Helpdesk solving and how is that benefiting you?** This software helps keep track of service tickets so they don't get lost and our users can see the status of their ticket request. It helps us quantify man-hours spent servicing clients. ### 41. Excellent HelpDesk ticketing solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** I like how easy it is to set-up and use as well as it is not resource-intensive. I like how it keeps my tickets organized and keep communication constant between me the Admin and the end-user. **What do you dislike about Mojo Helpdesk?** I wish searching for closed tickets was easier and had more granular options. Often times, I want to find a specific ticket from a specific user at a specific school, and it seems to be difficult. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo Helpdesk makes it easy for users to submit helpdesk tickets and for us as Administrators to keep track of the job progress, solution, and closure. I like how I can refer back to tickets that were solved in order to solve similar current issues. ### 42. Easy to set up and even easier to use **Rating:** 5.0/5.0 stars **Reviewed by:** Breann B. | IT Support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Our company turned to MOJO Help desk to streamline our IT ticketing system while limiting extra work on user end to receive help. The email to ticket feature made the transition for our staff to use seamless! **What do you dislike about Mojo Helpdesk?** We've experienced no issues as of yet. If anything the platform is simple in how it appears but i do not consider this a bad thing. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Ticketing process via email. Eliminates most steps used in ticketing software (e.g. selecting category, location, etc.) ### 43. Ticketing system to track inquiries **Rating:** 5.0/5.0 stars **Reviewed by:** Mariaangelica M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Mojo Helpdesk?** I like the ability to automate routine tasks. Provides overall satisfaction to customers on inquiries. I love the workflow automation system. The administration interface is good. It has all the possible features to support the management. **What do you dislike about Mojo Helpdesk?** - The lack of integrations with other platforms. - There are occasional bugs that are a bit annoying. - Does not provide proper notifications about the app. - Customization options are somewhat limited. - Their support was limited. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It is an easy to use tool. We can configure predefined workflows to optimize tasks. It has everything that is needed for the management of the company. It has made the process of keeping customer issues easier. ### 44. Easy to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Mojo Helpdesk?** How everything is organized as far as the ticketing system. I like that I can assign my own tickets based on what open tickets there are. I also do like that I can look at other tickets even if there not assigned to me. **What do you dislike about Mojo Helpdesk?** I dont like how sometimes It can be difficult when you are trying to look up a helpdesk ticket using the ticket Id but it doesnt go through all the time. Can be really fustrating. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It is allowing us to reach people about problems as quickly as possible with little issue using. It makes it easy for teachers as well. I would recommend to any buisness to use. ### 45. Good from a software dev point **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** I like the ability to open ticket by direct link. I'm working as a software dev, and i'm kinda last tier of support, when consultants and product manager can't handle issue. So I like the simplicity of interaction for me. Support-person gives me link and I'm able to get access to the ticket in one ticket. **What do you dislike about Mojo Helpdesk?** Mojo can't open some images for uknown (for me) reason. So it's a little bit pain for me to download attached pictures and open it locally. Also email in tickets may be parsed better. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Track support tickets and interaction with clients. Communication with clients. Benefits: control from a management perspective, reduced costs vs creating our own system. ### 46. Powerful but can be clunky **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Animation | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Mojo Helpdesk?** It's very easy to use, especially when considering it's only a small part of our job so we don't know all the ins and outs of it. From what I gather the price is very reasonable compared to other helpdesks, and they are quick to respond if there's any issue with an update. The search is great for complex queries that are too advanced to create a view for. **What do you dislike about Mojo Helpdesk?** The UI can be clunky, and for example certain features were missing in the newer UI update so we've all switched back to the older one. The basic search is quite lacking, making fiding specific tickets quite difficult. A coworker also found the API quite lacking when trying to sync our tickets with another service, but I can't personally comment on that. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Users need to be able to get in touch with us on the tech team, and it works very well for that. Without it we'd get emails/chats about issues, so it enables the whole team to take a look at problems when needed. ### 47. Mojo Help Desk - Great Solution For Small Team **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Easy to navigate interface. Great for small teams and cost effective. It works good as a ticket system and mostly for our team is email to ticket feature and then keeping track of them for our school's IT environment. **What do you dislike about Mojo Helpdesk?** I tried the new interface but the pending confirmation area is hard to see, sometimes I miss the tickets that aren't confirmed until I remember to click on the three dots and check "pending". I switched back to classic view for now. Wish there were some leeway for CC card payments that didn't go through, realized some of the response that we sent weren't going to the users until we updated our payment. Unfortunately the process takes time to get a new replacement CC number so there were some frustated end-users that thought we were ignoring them. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Documenting tickets in the centralize location for our team to organize and effectively response back to the users. **Official Response from Jose Salazar:** > Thank you for trying our new UI. The adjustment is new, and we apologize for the inconvenience you experienced with updating your CC information while unable to respond to your end-users. Your feedback has been shared with the development team. ### 48. Excellent helpdesk, invaluable resource **Rating:** 5.0/5.0 stars **Reviewed by:** Chris T. | Data Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Mojo Helpdesk?** Its easy to navigate, communicate and close tickets has greatly increased our workflow and ability to respond and close tickets after they've been resolved. It provides an excellent means to go back and track issues and provide invaluable data for us **What do you dislike about Mojo Helpdesk?** While the simple interface does provide quick and easy access to all that we need, it does lack some features and customizability that we could certainly benefit from. But overall, it's been absolutely great **What problems is Mojo Helpdesk solving and how is that benefiting you?** It provides a quick and easy use interface to resolve end-users issues and archive tickets for future reference and documentation. It has a very clean and professional look that provides legitimacy compared to our older helpdesk solution ### 49. Super helpful tools for the workplace **Rating:** 4.5/5.0 stars **Reviewed by:** Janina H. | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Mojo Helpdesk?** Tons of resources to increase productivity and efficiency in the work place. Also, fast response when you utilize the Mojo Helpdesk. I greatly appreciated that. **What do you dislike about Mojo Helpdesk?** Too many emails but I can go in and adjust this, just don't have the time to do so. Other than that, I have no complaint with Mojo helpdesk as it helps me get the job done. **What problems is Mojo Helpdesk solving and how is that benefiting you?** At the university level, we use mojo to submit and track helpdesk tickets. This tool is super helpful, especially when you receive and submit tons of requests throughout the day. Mojo allows me to go in and check the status of a ticket at any time. ### 50. Mojo in a Franchise Space **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** I love the organization and transparency of Mojo Helpdesk. It's easy to navigate and alert for multiple teams members usage. This is useful because it creates an organized way of time/dates for tickets. **What do you dislike about Mojo Helpdesk?** The downside of using Mojo Helpdesk is having to put quotes around a phrase - I find myself typing in the search bar to find a ticket, ex - Loc XYZ 123 and I actually have to put "Loc XYZ123" so it's just me having to actually type the quotes. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo Helpdesk is solving organizational issues and benefiting myself and franchisee's to submit a ticket in order to reach out to the correct department that can help. ## Mojo Helpdesk Discussions - [work on Graphical Report](https://www.g2.com/discussions/work-on-graphical-report) - 1 comment, 1 upvote - [For Report of Monthly Data](https://www.g2.com/discussions/for-report-of-monthly-data) - 1 comment, 1 upvote - [What are the features of help desk software?](https://www.g2.com/discussions/mojo-helpdesk-what-are-the-features-of-help-desk-software) - 1 comment, 1 upvote - [Is Mojo Helpdesk free?](https://www.g2.com/discussions/is-mojo-helpdesk-free) - 2 comments - [View Mojo Helpdesk pricing details and edition comparison](https://www.g2.com/products/mojo-helpdesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+08%3A27%3A16+-0500&secure%5Bsession_id%5D=4380f88c-14a9-448d-8d31-a095dea52457&secure%5Btoken%5D=ca2c4040c27f0f230115d8e4cc5acd17161eda67226ba9e0b1f8a81df57f86ed&format=llm_user) ## Mojo Helpdesk Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) ## Mojo Helpdesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization **Process** - Mentions - Tickets - Macros **Analytics** - Trends - Performance Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Integrations **Channels** - Email - Social - Live Chat - Phone - Text **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Mojo Helpdesk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,673 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,624 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,445 reviews)