I find Nextiva simple to use, which is great for my SDR team. I particularly value the call recording tools and tracking features, which are really useful for managing our communications.

User/Admin documentation is easy to access and detailed in instructions.

What sets this platform apart isn't just the voice quality, but they way it acts as a central nervous system for every customer touch point. I oove that I no longer have to bounce between five different browsers tabs, having calls, SMS, and even yelp or Google review monitoring living in one unified inbox is a game changer. The AI voicemail transcription is another standout, being able to scan a text transcript of a message while in a meeting, rather than dialing in to listen, has significantly improved my responsiveness.