What I like most about Gallabox is how easy it makes managing customer conversations on WhatsApp. The automation features, like chatbots and workflows, save a lot of time and help respond to customers quickly. The shared inbox is also very helpful for teams, as it keeps everything organized in one place. Overall, it improves efficiency and helps in better customer engagement.

Integrations, best service received by Gopekrishnan

We use Gallabox daily to manage WhatsApp leads coming from our website and paid ad campaigns. The shared team inbox helps ensure that no messages are missed, and we’ve set up auto-replies for non-working hours, which has improved our first response time. One feature I find especially useful is the ability to assign chats to specific team members. We also use WhatsApp templates for common replies, which saves a lot of time. Recently, we integrated Gallabox with HubSpot using webhooks, allowing us to push lead details and chat transcripts into our CRM automatically.