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Vivantio
298 reviews
- 1 profiles
- 8 categories
Average star rating
4.3
Serving customers since
2003
Vivantio Reviews
SL
Samantha L.
IT Manager at Altria TheaterEmpowering IT Service Management with Robust Features and Reliable Support
Vivantio is a collaborative approach that ensures all IT services are effectively aligned by this app, creating a robust incident and customer service management experience
The confidence that Vivantio gives to users through powerful configurations support makes all the team’s processes be successful
The established knowledge base issues instant resolutions to problems faced by customers
The tool has a friendly licensing option and this ensures small companies can afford the app
Customer support from Vivantio is consistently helpful and reliable
SK
Satish K.
Software EngineerVersatile Service Management Platform That Boosts Productivity, But Initial Set Up May take time
The versatility of this service management platform makes it a superior platform that has been beneficial to our company.
It is an easy to implement service management system that offers extensive coverage and configuration.
Moreover, Vivantio is a friendly platform that automates complex processes or repetitive tasks in our company, which boosts our productivity.
The customer service we get whenever we contact the support team of this service management platform is top notch.
GS
Gerald S.
Exceptional Customization and Streamlined Customer Support
First, I like the customization capabilities of Vivantio which makes it possible to align ITIL system.
It makes it easy to handle customer requests thus improving customer service.
I also like ease of managing and automating tickets which streamlines workflow for the support agents.
Also, the tool ensures a smooth and unified view of customer information which comes in handy in ensuring we give top and individualized customer support.
The increased efficiency in customer service reflects in reduced cost of doing business.
About
What is Vivantio?
Founded in 003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.
Details
Year Founded
2003
Website
www.vivantio.comHunting for software insights?
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