Smartsupp Reviews
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Write a Reviewdavid s
Sure administration
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
Functions that allow you to insert shortcuts in the chat by pressing the dot key can be configured to give greetings, quick answers and thus speed up the process Review collected by and hosted on G2.com.
What do you dislike?
The chat window design is very simple it is necessary to add more animations to the chat Review collected by and hosted on G2.com.
Eric B
president
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Dave H
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
I've been using SmartSupp for a couple of weeks now and have been very impressed with how easy it is to setup and get going. They already offer free modules for some of the top e-commerce platforms, however it is just as easy to insert their javascript into the footer of your application.
Once up and running you can customize the chat window, logo, colour etc.
The other feature which we haven't started using yet but are planning to is the agent feedback, whereby a customer can quickly review their experience. As we grow this will be vital to us, knowing that our staff are performing and also highlighting areas which require additional training. Review collected by and hosted on G2.com.
What do you dislike?
The only thing I dislike with this is the Iphone app. Don't get me wrong it works very well, however the notification is displayed as a banner along the top of your phone and disappears quickly. They have an option to badge app icon, which I would assume would put a number over the top of the app icon so that you can see that you have x-amount of chats waiting to be answered. This doesn't work and I am hoping that they fix this. Review collected by and hosted on G2.com.
UC
User in Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
Smartsupp is intuitive and very easy to use. Our customers seem to find it user-friendly, too. Review collected by and hosted on G2.com.
What do you dislike?
Nothing to dislike. We’ve used other chat software but this one is out favorite. Review collected by and hosted on G2.com.
AC
Administrator in Consumer Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
Great tool to be in close contact to your customers. This software allows you to chat with visitors and high potential custormer that are visiting your site. Indeed I usually do it though my cellphone. No matters where I am I can answer my client's doubts. Review collected by and hosted on G2.com.
What do you dislike?
I would appreciate to have more space to use my own automate phrases but I know that this company need to be paid somehow. So what they delivers for free are already very satisfatory. Review collected by and hosted on G2.com.
Robert W
Senior Account Executive
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
seamless live chat capabilities give instant access to customers; Continue to learn more and more about the product; :Love that I can instantly answer your questions. notification every time a visitor starts a chat conversation with you. Review collected by and hosted on G2.com.
What do you dislike?
Clunky to learn initially as from an admin perspective; Clunky to learn initially and used to other ways to install Review collected by and hosted on G2.com.
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