Smartsupp Reviews & Product Details

I use Smartsupp to automate our customer support with its AI chatbot and email capabilities. It's significantly improved our customer communications by automating responses, answering FAQs, and sending notifications so we don't miss inquiries—24/7. I love how easy it is to use and integrate. Smartsupp goes beyond other services because it's also multilingual. It automatically adapts to the customer's language without setup, which is impressive. It's easy to integrate and user-friendly, making it suitable for people without technical experience. It enables businesses to integrate features without extra developer costs. The multilingual feature, in particular, is a standout as it automatically responds in customers' languages out of the box. Review collected by and hosted on G2.com.

I think Smartsupp could be improved by adding email ticketing. If it could convert incoming emails into numbered tickets and send automated responses like 'email received' or 'your ticket number is…', that would make it much more engaging and advanced. Also, a knowledge base feature would be great—something that lets customers access documented support in one central place. It would help Smartsupp users make more informed and engaging decisions, allowing support teams to easily share help articles and guide users through solutions using documentation. Review collected by and hosted on G2.com.

Smartsupp is an extremely powerful and user-friendly solution for customer service and communication with website visitors. The setup is quick and straightforward, and the user interface is very intuitive, so you can find your way around immediately – even without technical knowledge.

Particularly noteworthy is the combination of live chat, chatbot functions, and visitor tracking. This provides valuable insights into user behavior and allows you to address customers specifically and proactively. The automation functions save a tremendous amount of time while simultaneously improving response speed and service quality.

The performance is stable, the app (both web and mobile) works reliably, and notifications arrive in real-time. Another big plus is the very competent and helpful support, which responds quickly and offers practical solutions.

Smartsupp is ideal for small and medium-sized businesses, but also for larger teams that want to elevate their customer service to a professional level. Overall, an excellent tool with a very good price-performance ratio – absolutely recommendable! Review collected by and hosted on G2.com.

At the beginning, it was somewhat difficult because I initially had trouble correctly adding the necessary knowledge to the AI bot. Setting up the knowledge base required some time and familiarization. However, after this initial phase, the system works very well and provides a clear added value. Review collected by and hosted on G2.com.

Smartsupp is a reliable and well-designed live chat platform that improves customer communication without adding unnecessary complexity. The interface is clear, fast, and easy to manage, even with multiple conversations running at once. Automation features reduce repetitive work while still allowing natural, human interaction when needed. The chatbot and visitor tracking tools provide useful context that helps respond accurately and efficiently. Integration with common e-commerce and website platforms is straightforward and stable. Overall, Smartsupp delivers practical functionality, consistent performance, and measurable value for customer support and sales workflows. Review collected by and hosted on G2.com.

Nothing, it really meets my needs :))))) Review collected by and hosted on G2.com.

What I appreciate most about Smartsupp is its perfect balance of simplicity and power. From the very first use, it stood out as an intuitive chat solution that doesn’t require hours of setup or technical knowledge. The user-friendly interface makes it easy for anyone on the team to jump in and start chatting with customers in real time, and the mobile app means I always stay connected—even when I’m away from my desk.

Another standout feature is the multichannel support. Being able to handle website chats, Messenger conversations, and automated responses all from one dashboard significantly improves communication and keeps everything organized. The chatbot automation has saved us a lot of time on repetitive questions, freeing up the team to focus on more complex customer issues.

Overall, Smartsupp feels like a platform built with understanding for both businesses and customers: fast, straightforward, and genuinely helpful. Review collected by and hosted on G2.com.

Customization and analytics are a bit limited compared to some competitors, and some advanced features are only available in higher-priced plans. The mobile app is useful, but not always as smooth as the desktop version. Review collected by and hosted on G2.com.

It makes work easier, MiraAI is at a high level. It responds better than a live operator. Review collected by and hosted on G2.com.

The setup is simple and if you don't know something, you can ask MiraAI on the website. They will explain everything clearly. And most importantly, with great patience. Review collected by and hosted on G2.com.

Clear, straightforward dashboard, also suitable for beginners and small businesses in the field of chatbot/AI bot. Many functionalities and setup options without overwhelming. The implementation was simple. Very good own chatbot for questions about the dashboard. Fast and very good customer service for problems and questions. Very easy integration via WordPress plugin. Review collected by and hosted on G2.com.

The websites for training the AI bot are severely limited in number. Review collected by and hosted on G2.com.

Integration with analytics – the ability to track where visitors came from, how they navigate the website, and what interests them helps respond more intelligently and quickly. Review collected by and hosted on G2.com.

I haven't come across anything essential that I'm missing yet. Review collected by and hosted on G2.com.

What I like best about Smartsupp is how simple it is to set up and customize the chat widget so it matches our store’s style. I also appreciate the virtual assistant feature, which helps answer customer questions automatically and saves us a lot of time. Review collected by and hosted on G2.com.

What I dislike about Smartsupp is that the pricing can be a bit unclear. When registering, I could choose a free plan, but now that my demo version is about to expire, I can’t find this option anymore. It leaves me unsure whether my account will continue on the basic free features or be suspended completely. Review collected by and hosted on G2.com.

Ease of use — from the moment you implement the code on your website, you can start serving customers right away. The interface is intuitive, and configuring the AI assistant is very simple. Review collected by and hosted on G2.com.

No personalization of email handling. You can’t set a personalized—or any—signature, and the messages are sent with poor formatting. It’s easy to connect email inboxes, but from the end customer’s perspective, the appearance of the emails is terrible. Review collected by and hosted on G2.com.

Simple integration also in the different systems Review collected by and hosted on G2.com.

A WhatsApp Business account cannot be connected with SmartSupp if it was not set up through the Meta platform. However, on Meta, WhatsApp Business accounts that were only set up in the app cannot be merged with the Meta platform. Consequently, an existing WhatsApp Business account cannot be integrated. Review collected by and hosted on G2.com.