Smartsupp Reviews & Product Details

Smartsupp Overview

What is Smartsupp?

Smartsupp chat enables you to start a personal conversation with your visitors and turn them into happy customers. Choose one of the most popular chat solutions in Europe, used by 320 000 webshops and websites. See detailed visitor info in the powerful web dashboard. Chat with customers on the go in our mobile apps for both iOS and Android. Engage visitors using automatic messages. Measure your customer care quality with detailed statistics. Get a better understanding of customer behaviour thanks to visitor recording. Your customers are browsing your website right now. Create a free account on www.smartsupp.com and start chatting with them today.

Smartsupp Details
Website
Languages Supported
Czech, German, English, French, Italian, Polish, Slovak, Spanish
Product Description

Smart live chat for e-commerce sites and websites.


Seller Details
Seller
Smartsupp
Company Website
Year Founded
2013
HQ Location
Brno, Czech Republic
Twitter
@SmartsuppCOM
303 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
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Smartsupp Screenshots

Smartsupp Reviews

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Sure administration
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Functions that allow you to insert shortcuts in the chat by pressing the dot key can be configured to give greetings, quick answers and thus speed up the process Review collected by and hosted on G2.com.

What do you dislike?

The chat window design is very simple it is necessary to add more animations to the chat Review collected by and hosted on G2.com.

Recommendations to others considering the product:

with this software you can be closer to the users who visit your website, allows you to keep a statistic of the people you interact with, record the conversations in addition shows a history of past chat Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

You can help users who interact on your website through this wonderful chat, it makes interaction and troubleshooting faster and more effective Review collected by and hosted on G2.com.

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president
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

La simplicité et l'efficacité du système de chat Review collected by and hosted on G2.com.

What do you dislike?

Franchement je n'ai pas de critiques négatives à faire Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Vraiment efficace et utile Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Une excellente relation avec nos clients et visiteurs du site, car nous pouvons savoir depuis quelle page du site on nous contacte Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I've been using SmartSupp for a couple of weeks now and have been very impressed with how easy it is to setup and get going. They already offer free modules for some of the top e-commerce platforms, however it is just as easy to insert their javascript into the footer of your application.

Once up and running you can customize the chat window, logo, colour etc.

The other feature which we haven't started using yet but are planning to is the agent feedback, whereby a customer can quickly review their experience. As we grow this will be vital to us, knowing that our staff are performing and also highlighting areas which require additional training. Review collected by and hosted on G2.com.

What do you dislike?

The only thing I dislike with this is the Iphone app. Don't get me wrong it works very well, however the notification is displayed as a banner along the top of your phone and disappears quickly. They have an option to badge app icon, which I would assume would put a number over the top of the app icon so that you can see that you have x-amount of chats waiting to be answered. This doesn't work and I am hoping that they fix this. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

They offer a free account with all of the required features to get up and running. It doesn't take long to setup so it's definitely worth trying if you are in the market for a live chat system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were dealing with a lot of generic questions via out contact form, this has helped cut down these emails dramatically. Freeing up valuable time to concentrate on other things (like drinking coffee!).

It's also helped slightly with our conversion rates. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Smartsupp is intuitive and very easy to use. Our customers seem to find it user-friendly, too. Review collected by and hosted on G2.com.

What do you dislike?

Nothing to dislike. We’ve used other chat software but this one is out favorite. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look no further. You’ve found the best chat at a reasonable cost. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Smartsupp is a great way to enable customers to leave messages when we are away from our desks. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Great tool to be in close contact to your customers. This software allows you to chat with visitors and high potential custormer that are visiting your site. Indeed I usually do it though my cellphone. No matters where I am I can answer my client's doubts. Review collected by and hosted on G2.com.

What do you dislike?

I would appreciate to have more space to use my own automate phrases but I know that this company need to be paid somehow. So what they delivers for free are already very satisfatory. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great Product with great free option tools Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Furthemore this tool also have a great navigation recorder. So I can see my visitor's habits and with this information improve my ecommerce. Review collected by and hosted on G2.com.

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Senior Account Executive
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

seamless live chat capabilities give instant access to customers; Continue to learn more and more about the product; :Love that I can instantly answer your questions. notification every time a visitor starts a chat conversation with you. Review collected by and hosted on G2.com.

What do you dislike?

Clunky to learn initially as from an admin perspective; Clunky to learn initially and used to other ways to install Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make the switch and move Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

real-time responsiveness; seamless connectivity and responsiveness Review collected by and hosted on G2.com.

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Smartsupp Categories on G2