Nutshell

By Nutshell

4.3 out of 5 stars

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Nutshell Reviews & Product Details

Pricing

Pricing provided by Nutshell.

Sales Foundation

Starting at $13.00
1 user Per Month

Nutshell Media

Nutshell Demo - Sales Automation
Automate your sales process. Design and execute a sales process that reduces time-wasting tasks and helps your reps know what to do at every moment. Specify the actions and follow-ups that need to happen from initial qualification through final negotiations, and accurately measure the impact o...
Nutshell Demo - Pipeline Management
Find every contact, customer and conversation. Nutshell is the most flexible CRM for sales reps, offering four ways to view and manage your pipeline. List view, Map view, Chart view and Board view (drag-and-drop) let you decide how to work your deals, save views and share with your team.
Nutshell Demo - Reporting
Report on your performance. Nutshell’s easy-to-use, customizable reports give you at-a-glance insight into your business, so you can measure performance and pinpoint areas for improvement. Download presentation-ready charts and view “snapshots” of your business at different points in time so y...
Nutshell Demo - Email
Automate your email outreach. Whether you need to contact one prospect or a long list of them, Nutshell’s email templates, personal email sequences, and marketing software integrations help you stay at the top of your buyers’ inboxes with a fraction of the effort.
Nutshell Demo - Contact Management
Find every contact, customer, and conversation. Nutshell is your company’s central repository for customer knowledge. Store all your contact details, call notes, and email conversations in one place so everyone on your team can quickly access them.
Nutshell Demo - Email Marketing
Catch your buyers’ attention at every stage of the funnel with beautifully designed marketing emails. Nutshell Marketing seamlessly connects to your CRM data so you can target custom audiences in a snap and manage all your outreach out of a single tool.
Nutshell is the best B2B Next Action Selling CRM on the market. Start a free trial to find out why.
Play Nutshell Video
Nutshell is the best B2B Next Action Selling CRM on the market. Start a free trial to find out why.
See how easy it is to build a Sales Pipeline with Sales Automation in Nutshell.
Play Nutshell Video
See how easy it is to build a Sales Pipeline with Sales Automation in Nutshell.
Nutshell syncs seamlessly with Google and Microsoft to make sharing emails and calendar events back and forth a breeze.
Play Nutshell Video
Nutshell syncs seamlessly with Google and Microsoft to make sharing emails and calendar events back and forth a breeze.
Improve your team's efficiency and outcomes with Nutshell's email automation features.
Play Nutshell Video
Improve your team's efficiency and outcomes with Nutshell's email automation features.
Learn about the exciting product updates from 2024 and unveil our plans for Q1 2025
Play Nutshell Video
Learn about the exciting product updates from 2024 and unveil our plans for Q1 2025
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Nutshell Reviews (1,411)

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Reviews

Nutshell Reviews (1,411)

View 1 Video Reviews
4.3
1,411 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and intuitive interface of Nutshell, highlighting how it simplifies lead management and enhances productivity. Many appreciate the strong customer support and the ability to customize workflows, making it a practical choice for small teams. However, some users note that the automation features could be more robust, indicating room for improvement.

Pros & Cons

Generated from real user reviews
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Karly W.
KW
Small-Business (50 or fewer emp.)
"Good way to track business and do marketing in one place"
What do you like best about Nutshell?

That it does nice emails AND tracks business at the same time. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

The task feature is severely lacking. It will only show ONE task at a time, and for each stage I have multiple tasks going at one. Also, it does not handle mailing addresses very well. Review collected by and hosted on G2.com.

Response from Jewell July of Nutshell

Thank you for sharing your positive experience with Nutshell, Karly! We're glad to hear it's helping you track businesses, stay in touch with clients, and generate more business!

If you're having difficulty adding tasks to your pipeline stages, logging tasks on lead pages, or viewing tasks from your dashboard, our support team would be happy to help! You can contact them here: https://support.nutshell.com/en/articles/8428991-contact-nutshell-support. They can also help sort out your issue with mailing addresses.

We hope we can continue helping your business grow!

Sincerely, Jewell from Nutshell

Verified User in Political Organization
AP
Small-Business (50 or fewer emp.)
"Good CSM for non-devs, API horrible for devs."
What do you like best about Nutshell?

The catagories are simple.

Its very easy to isolate and track data.

It is very easy to view data as wanted by selecting the columns.

It is very easy to talk to customer support and very easy to ask them questions. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

The API documentation and the API access to the data is not very well documented. There has been a recent change where Activities and Emails were split, but the documentation wasn't updated. Review collected by and hosted on G2.com.

Response from Jewell July of Nutshell

Thank you for sharing your positive experience with Nutshell! We're glad to hear it's helping your team track data and communications. We're always striving to make Nutshell the best CRM for our customers, so if our API documentation isn't meeting your expectations, we would love to work through that with you. You can reach our support team at this link and we will be in touch: https://support.nutshell.com/en/articles/8428991-contact-nutshell-support. Again, thank you for your positive feedback!

Sincerely, Jewell from Nutshell

Timothy B.
TB
Small-Business (50 or fewer emp.)
"Nutshell is the easiest, most customizable CRM I have ever worked with."
What do you like best about Nutshell?

Customizable pipelines, ability to comment on leads, emails etc. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

Importing does not always work like it is intended. Review collected by and hosted on G2.com.

Response from Jewell July of Nutshell

Thank you for sharing your experience with Nutshell, Timothy! We're glad to hear the pipeline and reporting features are helping your team stay ahead of leads!

This support article has more information about setting up Nutshell for imports: https://support.nutshell.com/en/articles/8429106-how-to-import-your-contacts. And our support team is always happy to help ensure your imports run smoothly!

Cheers,

Jewell from Nutshell

Verified User in Computer Software
UC
Small-Business (50 or fewer emp.)
"A solid resource for shared interoffice communication"
What do you like best about Nutshell?

It's clear and easy to find sources. It's simple to navigate and log data. Extracts are downloadable, and the app is a good resource when you are on the go. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

I generally like using Nutshell, not much to criticize. My experiences have been positive. I've been using it for over five years. Review collected by and hosted on G2.com.

Response from Jewell July of Nutshell

Thank you so much for sharing your positive feedback about Nutshell! We're glad to hear Nutshell is easy for your team to use and helps you track activities and communications! We look forward to seeing how your business uses Nutshell to continue growing!

Best,

Jewell from Nutshell

CJ
Small-Business (50 or fewer emp.)
"Rough start, but it's working for us now!"
What do you like best about Nutshell?

It's an easy drag/drop editor, and it has good analytic information on sent campaigns. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

There is no photo editor of any sort, you can't crop any photos you upload into the system. Review collected by and hosted on G2.com.

Response from Jewell July of Nutshell

Thank you for sharing your experience using Nutshell, Catherine! We're glad to hear Nutshell is helping your team analyze email marketing campaigns and understand your audiences! And we're happy that Nutshell is now working for your team after some implementation!

Best,

Jewell from Nutshell

Stacy M.
SM
Mid-Market (51-1000 emp.)
"Company CRM"
What do you like best about Nutshell?

I like how all the information is easy to access and organized Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

I don't like the constant changing. Not sure if it's company related or program related. Review collected by and hosted on G2.com.

Response from Jewell July of Nutshell

Thank you for sharing your positive feedback about Nutshell, Stacy! We're glad to hear Nutshell is helping your team organize information so you can nurture customer relationships!

We're always trying to make Nutshell the best CRM for our customers, so we frequently introduce new features or update existing ones based on user feedback. You can see a full list of our most recent updates here: https://www.nutshell.com/product-updates. And if you ever need assistance navigating a new feature, check out our help center or reach out to our support team for free help: https://support.nutshell.com/en/articles/8428991-contact-nutshell-support

Best,

Jewell from Nutshell

Verified User in Automotive
UA
Enterprise (> 1000 emp.)
"User friendly"
What do you like best about Nutshell?

Nutshell is very user friendly to use. And very helpfull to store all the past and future leads, and also its very handful when customer support needed. I am using it very frequently and it is best in segment. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

I think nothing, but i have a suggestion for fast loading maybe it is because of my network. Review collected by and hosted on G2.com.

Response from Jewell July of Nutshell

Thank you so much for sharing your positive experience with Nutshell! We're glad to hear Nutshell is helping your team track leads and manage your sales more effectively! And if you'd like to track Nutshell's uptime, head to this page: https://support.nutshell.com/en/articles/8428996-status-reliability.

All the best,

Jewell from Nutshell

Verified User in Architecture & Planning
UA
Small-Business (50 or fewer emp.)
"Nutshell - A solution to a void that needed filling."
What do you like best about Nutshell?

It was easy to transfer and add new contacts for Business Development. They've been able to continue their own established process and enhance our own existing outreach.

The training video series are also very helpful in setting up and using the services. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

I don't think we've ever had a complaint about it. It just works! Review collected by and hosted on G2.com.

Russell S.
RS
Small-Business (50 or fewer emp.)
"Good product! Does what it's supposed to do."
What do you like best about Nutshell?

It connects to my email which makes it very simple. Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

Lack of wide ranging formating in marketing emails. Review collected by and hosted on G2.com.

Response from Jewell July of Nutshell

Thank you so much for sharing your positive experience with Nutshell, Russell! We're glad to hear Nutshell is helping your team track deals in your sales cycle!

We're always working to make Nutshell even better for our customers, so I'll make sure to share your feedback about having more marketing email templates with our team!

Best,

Jewell from Nutshell

Verified User in Computer Software
AC
Small-Business (50 or fewer emp.)
"Highly Recommend"
What do you like best about Nutshell?

Our organization uses Nutshell for several purposes, even some outside of the box uses. This software is part of making our every day easier. They are always prompt to respond and are always enhancing the product! Review collected by and hosted on G2.com.

What do you dislike about Nutshell?

If I had to choose something, I would say the lack of an engagement tracking system. Review collected by and hosted on G2.com.

Response from Jewell July of Nutshell

Thank you so much for sharing the great feedback about Nutshell! We're excited to hear Nutshell is helping your team stay organized and connected about all your projects! We look forward to seeing how Nutshell continues helping your business grow!

Cheers,

Jewell from Nutshell

Questions about Nutshell? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Francisco V.
FV
Francisco Villa
Last activity about 4 years ago

How can I make my planning faster?

Craig K.
CK
Craig Kazda
Last activity about 2 years ago

What integration options have you found that work best for Nutshell?

Pricing Options

Pricing provided by Nutshell.

Sales Foundation

Starting at $13.00
1 user Per Month

Sales Growth

Starting at $25.00
1 user Per Month

Sales Pro

Starting at $42.00
1 user Per Month
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Nutshell Features
User, Role, and Access Management
Contact & Account Management
Opportunity & Pipeline Mgmt.
Task / Activity Management
Email Marketing
Lead Management
Customer Support Portal
Knowledge Base
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Nutshell