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Zoho CRM is well-liked for being flexible, reasonably priced, and having robust automation capabilities, which make it perfect for small and medium-sized enterprises. Users adore its robust reporting capabilities, AI-powered assistant Zia for more insightful sales data, and connection with other Zoho products. Although setup can be complicated and several advanced capabilities are only available with higher-tier contracts, the platform also has a comprehensive mobile app and an easy-to-use UI. Review collected by and hosted on G2.com.
Zoho CRM's high learning curve during setup and customisation is one of the most popular complaints. At times, the UI may seem cluttered, and complex workflows or large amounts of data may cause performance to lag. The level of customer service might vary, especially for lower-tier plans. Furthermore, interfaces with third-party applications might not be as smooth as with rivals like Salesforce or HubSpot, and some advanced functions are restricted to more expensive tiers. Review collected by and hosted on G2.com.
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