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At a Glance
Market Segments
Mid-Market (39.1% of reviews)
Small-Business (62.0% of reviews)
Entry-Level Pricing
$210/month per user
Free
Dynamics 365 Sales
Star Rating
(1,606)3.8 out of 5
Market Segments
Mid-Market (39.1% of reviews)
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansZoho CRM
Star Rating
(2,822)4.1 out of 5
Market Segments
Small-Business (62.0% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Sales excels in Opportunity & Pipeline Management with a score of 7.9, while Zoho CRM shines in Lead Management with a higher score of 8.3, indicating that Zoho may be better suited for businesses focused on lead nurturing.
- Reviewers mention that Dynamics 365 Sales has a robust Customer Contract Management feature rated at 8.0, but users on G2 highlight that Zoho CRM's equivalent feature is rated higher at 8.2, suggesting a more user-friendly experience in managing contracts with Zoho.
- G2 users indicate that Dynamics 365 Sales has a lower rating for Ease of Use at 7.4 compared to Zoho CRM's 8.2, which suggests that Zoho may provide a more intuitive interface for everyday users.
- Reviewers say that Dynamics 365 Sales offers strong Desktop Integration capabilities with a score of 7.9, while Zoho CRM outperforms in Email Marketing with a score of 8.0, making it a better choice for businesses prioritizing email campaigns.
- Users report that Dynamics 365 Sales has a lower score in Product Direction at 6.3, while Zoho CRM's score of 7.9 indicates a more positive outlook on future updates and enhancements, which may be crucial for long-term planning.
- Reviewers mention that while both platforms have similar Customer Support ratings, Zoho CRM's support features, such as its Customer Support Portal, are perceived as more accessible and user-friendly, enhancing the overall customer experience.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Dynamics 365 Sales
No trial information availableZoho CRM
Free Trial is available
Ratings
Meets Requirements
8.1
1,281
8.4
2,402
Ease of Use
7.4
1,287
8.3
2,416
Ease of Setup
7.2
408
7.9
1,183
Ease of Admin
7.6
383
8.0
1,004
Quality of Support
7.5
1,123
7.6
2,198
Has the product been a good partner in doing business?
7.8
378
8.0
980
Product Direction (% positive)
6.3
1,262
8.0
2,337
Features by Category
Sales Force Automation
8.1
962
|
Verified
8.5
1612
|
Verified
7.9
678
|
Verified
8.3
867
|
Verified
7.9
901
|
Verified
8.2
1535
|
Verified
7.8
969
|
Verified
8.2
1616
|
Verified
7.6
734
|
Verified
7.8
1179
|
Verified
7.9
864
|
Verified
8.4
662
|
Verified
7.6
729
|
Verified
7.9
1210
|
Verified
7.8
718
|
Verified
8.0
1196
|
Verified
8.0
768
|
Verified
8.2
1311
|
Verified
Marketing Automation
7.6
754
|
Verified
8.0
1329
|
Verified
7.5
732
|
Verified
7.9
1292
|
Verified
7.8
818
|
Verified
8.3
1507
|
Verified
7.6
642
|
Verified
7.9
1118
|
Verified
Customer Support
8.0
708
|
Verified
8.0
1191
|
Verified
7.8
672
|
Verified
7.9
1195
|
Verified
7.9
694
|
Verified
7.9
1227
|
Verified
7.7
603
|
Verified
7.7
1062
|
Verified
7.9
630
|
Verified
8.0
1105
|
Verified
Reporting & Analytics
7.9
895
|
Verified
8.2
1487
|
Verified
7.9
944
|
Verified
8.2
1544
|
Verified
7.7
783
|
Verified
8.1
1045
|
Verified
Mobile & Social
7.5
556
|
Verified
8.1
1074
|
Verified
7.6
550
|
Verified
8.0
1085
|
Verified
7.4
620
|
Verified
8.0
1189
|
Verified
Platform
8.1
292
|
Verified
8.1
852
|
Verified
8.1
307
|
Verified
8.1
824
|
Verified
8.2
300
|
Verified
8.5
854
|
Verified
7.9
227
|
Verified
8.1
647
|
Verified
7.9
249
|
Verified
7.8
545
|
Verified
7.8
275
|
Verified
8.1
716
|
Verified
7.7
290
|
Verified
8.4
835
|
Verified
7.8
254
|
Verified
8.1
660
|
Verified
Integration
7.9
297
|
Verified
8.3
647
|
Verified
7.8
232
|
Verified
8.1
629
|
Verified
7.6
238
|
Verified
8.0
596
|
Verified
Generative AI
8.1
18
8.1
175
Agentic AI - CRM
8.0
5
8.1
60
6.7
5
8.3
59
7.4
7
8.1
59
9.0
5
8.0
59
8.3
5
8.1
59
8.7
5
8.2
59
8.3
5
8.2
59
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.3
86
Not enough data
7.7
81
Not enough data
8.3
84
Not enough data
8.3
81
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
86
Not enough data
8.1
82
Not enough data
8.0
76
Not enough data
8.5
87
Not enough data
8.4
89
Not enough data
8.7
18
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
72
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
8.8
73
Organization
Not enough data
8.6
74
Not enough data
8.4
73
Not enough data
8.6
73
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
75
Sales Analysis
Not enough data
8.4
69
Not enough data
8.4
73
Generative AI
Not enough data
8.1
27
Not enough data
8.0
27
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
159
Not enough data
8.8
156
Not enough data
8.3
146
Not enough data
8.2
141
Not enough data
8.9
154
Not enough data
8.8
153
Not enough data
8.5
148
Repeatability and Reportability
Not enough data
8.4
145
Not enough data
8.6
150
Not enough data
8.5
143
Not enough data
8.2
138
Not enough data
7.9
121
AI and Automation
Not enough data
8.3
146
Not enough data
8.4
145
Not enough data
8.3
140
Not enough data
8.1
133
Not enough data
7.8
126
Generative AI
Not enough data
7.4
69
Agentic AI - Sales Engagement
Not enough data
7.7
25
Not enough data
7.7
25
Not enough data
7.9
25
Not enough data
7.7
24
Not enough data
7.5
25
Not enough data
7.8
25
Not enough data
8.0
25
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.4
48
Platform Basics
Not enough data
8.4
97
Not enough data
8.6
92
Not enough data
8.5
96
Not enough data
8.3
88
Not enough data
8.8
55
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
77
Not enough data
8.6
74
Not enough data
8.5
74
Not enough data
8.6
75
Not enough data
8.6
73
Collaboration
Not enough data
8.7
74
Not enough data
8.5
76
Not enough data
8.9
78
Not enough data
8.9
81
Not enough data
8.7
75
Not enough data
8.6
73
Lead Monitoring
Not enough data
8.9
38
Not enough data
8.8
38
Not enough data
8.6
38
Agentic AI - Lead Capture
Not enough data
6.9
25
Not enough data
7.0
25
Data Capture
Not enough data
8.2
38
Not enough data
8.4
38
Not enough data
8.0
38
Not enough data
8.2
38
Analytics
Not enough data
9.1
38
Not enough data
8.8
38
Customization
Not enough data
8.6
38
Not enough data
8.5
38
Not enough data
8.7
38
Not enough data
8.6
38
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.4
20
Not enough data
7.9
20
Discovery
Not enough data
8.5
20
Not enough data
8.3
20
Not enough data
8.1
20
Management
Not enough data
8.3
20
Not enough data
8.3
20
Platform
Not enough data
8.3
20
Not enough data
8.3
20
Agentic AI - Sales Performance Management
Not enough data
7.9
20
Not enough data
8.2
19
Not enough data
7.8
20
Incentives
Not enough data
8.2
153
|
Verified
Not enough data
8.3
160
|
Verified
Not enough data
8.0
152
|
Verified
Not enough data
8.4
161
|
Verified
Personalization
Not enough data
8.5
177
|
Verified
Not enough data
8.6
178
|
Verified
Not enough data
8.6
184
|
Verified
Not enough data
8.4
171
|
Verified
Administrative
Not enough data
8.5
169
|
Verified
Not enough data
8.5
173
|
Verified
Not enough data
8.3
161
Agentic AI - Email Tracking
Not enough data
7.5
27
Not enough data
7.5
27
Not enough data
7.5
27
Not enough data
6.9
26
Not enough data
6.9
27
Not enough data
7.2
27
Not enough data
7.4
27
Analytics
Not enough data
8.3
137
Not enough data
8.3
143
Not enough data
8.4
144
Customizations
Not enough data
8.7
148
Not enough data
8.8
145
Not enough data
8.7
145
Not enough data
8.7
141
Not enough data
8.6
146
Generative AI
Not enough data
7.6
58
Agentic AI - Sales Analytics
Not enough data
7.3
27
Not enough data
7.5
27
Not enough data
7.1
27
Not enough data
7.2
27
Not enough data
7.3
27
Data Sourcing
8.7
21
8.3
142
8.5
21
8.4
146
8.4
20
8.2
139
8.1
21
8.6
151
8.7
20
8.5
142
Predictive Analytics
8.7
20
8.5
142
8.6
19
8.3
135
8.3
19
8.0
122
8.3
19
8.2
128
Sales Management
8.8
20
8.5
149
8.7
19
8.3
128
8.5
20
8.5
141
8.7
20
8.8
148
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Zoho CRM are categorized as CRM and Sales Analytics
Unique Categories
Dynamics 365 Sales is categorized as Sales Coaching
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Quote Management, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, Lead Capture, Lead Scoring, and Sales Enablement
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.2%
Information Technology and Services
16.1%
Computer Software
9.9%
Marketing and Advertising
8.9%
Real Estate
3.5%
Financial Services
3.5%
Other
58.1%
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