MyOperator Reviews & Product Details

What I like best about MyOperator is the positive and collaborative work environment. The team is supportive, communication is open, and there's always an opportunity to learn and take on new responsibilities. I also appreciate the trust given to employees, which helps in taking ownership of work and contributing effectively. Review collected by and hosted on G2.com.

One area that could be improved is cross-team communication and the clarity of some processes, as it can occasionally lead to delays or confusion. Having more structured communication and better-defined workflows would help improve coordination and overall efficiency. Review collected by and hosted on G2.com.

I particularly like the potential of MyOperator’s voice AI agent to provide consistent customer communication and handle routine inquiries. I like that it can interact with customers in a natural, neutral, conversational way. It can improve call-handling efficiency, provide faster responses, and support customers beyond traditional call center limitations. The setup was user-friendly and easy to use, and the after-sales support was very good. The team guided us on how to manage and handle it. I think MyOperator is a fantastic platform, and I’ve already recommended it to friends, colleagues, and subordinates. Review collected by and hosted on G2.com.

One area where I feel MyOperator could improve is the depth of customization and integration with existing business systems. For businesses like ours in the telecom and broadband sector, seamless CRM and ERP integration is very important. Review collected by and hosted on G2.com.

I find MyOperator easy to navigate, and its call management features are reliable. IVR and call routing help us organize incoming calls and direct customers to the right department quickly, which saves us time and helps us handle customer queries efficiently. I also appreciate the call recording and tracking features because they help us monitor performance and improve customer service. The initial setup was easy and straightforward, and configuring IVR, call routing, and team extensions did not take much effort. Integrations with other business tools make our workflow more organized and efficient. Review collected by and hosted on G2.com.

I sometimes find call connectivity and audio quality inconsistent. I’d like clearer voice quality with less background noise, echo, and distortion. I also sometimes experience delays when accessing call recordings or reports, and I’d like the mobile app to feel smoother and more responsive. Review collected by and hosted on G2.com.

I liked that MyOperator had APIs and webhook-based integration for our calling, and that we could integrate it through our platform. Their team was supportive with the integration, guided us through what needed to be done, provided API documentation and other details, and walked us through the backend configuration. Review collected by and hosted on G2.com.

MyOperator's reliability was challenging for us, especially the reliability of the logs. It didn’t have WebRTC support, which I felt should be there by default, and I think the integration capabilities and other features need improvement compared with international operators. Quarterly billing wasn’t good for a small business; I would have preferred monthly billing because our customers were reluctant to pay quarterly. We eventually had to stop using MyOperator for our calling needs. Review collected by and hosted on G2.com.

What I like best about MyOperator is its ease of use and reliable call management features. The dashboard is intuitive, call recordings and logs are easy to access, and it helps track customer interactions efficiently. The setup process is straightforward, and it integrates well into daily business operations, making communication more organized and productive. Review collected by and hosted on G2.com.

The platform could be more responsive at times, and the reporting/dashboard features could offer more customization and detailed analytics. Occasionally, finding specific settings or recordings takes extra navigation, and some integrations could be smoother. Improving the user interface and reducing minor delays would enhance the overall experience. Review collected by and hosted on G2.com.

The support system is really good. We’ve been using their IVR services for a long time and haven’t experienced any downtime. We run a home service startup called Homvery, and the UI/UX for setting up the call flow is straightforward enough that even a newcomer can use it easily. We haven’t used any integrations with myoperator yet, so we can’t say much about that part. Pricing is a little higher compared to the market standard, but as per the service, it justifies the pricing. Never used the AI feature as well. Review collected by and hosted on G2.com.

The account gets deactivated if a payment is delayed, and it really shouldn’t work like that. I should be able to keep using the same account once the payment is completed. Review collected by and hosted on G2.com.

I really appreciate the transparency MyOperator provides for monitoring stakeholders, the call recording feature, and especially the AI that transcribes notes. These capabilities are very helpful for my business operations. Review collected by and hosted on G2.com.

The setup process was a bit lengthy, with multiple steps and some confusion around KYC and additional processes. Also, having to use another app for calls instead of everything being unified in one app is inconvenient. Review collected by and hosted on G2.com.

I like that when I call customers, Truecaller shows our business profile with a green tick instead of marking the call as spam. Customers trust it and pick up, so my company gets fewer ringing-no-response cases. Review collected by and hosted on G2.com.

I get 1 lakh impressions per month, and I’d like that limit to be increased so I can make more calls. I’d also prefer a monthly package or prepaid impressions, so I can pay for the impressions I use instead of paying for them upfront. The setup was okay, but I wouldn’t call it easy. Review collected by and hosted on G2.com.

My operator is the worst software provider in the market Review collected by and hosted on G2.com.

I bought MyOperator for its WhatsApp and IVR services, but it doesn’t have the features I need. It’s very expensive for what it offers, and the support is poor. They promised a no-questions-asked refund within the stated period, but denied my refund request. My small business has completely stopped, and I’ve gotten no benefits from MyOperator. Review collected by and hosted on G2.com.

With a single platform, I can see the current call flow, monitor agent performance, and respond to members right away through WhatsApp or text messages. Review collected by and hosted on G2.com.

There are so many options, and each one leads to even more choices. Sometimes I get confused trying to figure out where to go next. Review collected by and hosted on G2.com.