MyOperator Reviews & Product Details

What I like best about MyOperator is the overall ease of use and the wide range of features it offers for cloud telephony and WhatsApp communication. The platform is fairly easy to implement and helps teams start using calling and messaging services without much complexity.

It is something we use frequently for customer engagement and utility messaging, and it supports multiple use cases like marketing campaigns and transactional updates. Integration with existing workflows and systems is also quite smooth, which makes adoption easier.

Overall, it’s a feature-rich solution that simplifies communication management effectively. Review collected by and hosted on G2.com.

Overall, the platform is useful, but there are a few areas where MyOperator could improve, especially around service quality. At times, resolving issues takes longer than expected, and certain processes don’t feel as seamless as they could be. I also think there’s room to strengthen the overall user experience and improve consistency across features, which would make the platform feel more reliable and dependable. Review collected by and hosted on G2.com.

I like that everything is in one place - IVR, WhatsApp messages after calls, and the AI chatbot. The AI chatbot replies to customers instantly and collects their details, which saves a lot of manual work. The after-call WhatsApp message also helps us stay connected with customers and improve follow-ups. Account manager Support is really good Our account manager Nisha Pal helps us proactively. Review collected by and hosted on G2.com.

Overall, it works well for us. Sometimes small changes or updates take a little time, but the support team helps whenever needed. Review collected by and hosted on G2.com.

My experience with MyOperator has been extremely disappointing Review collected by and hosted on G2.com.

My experience with MyOperator has been extremely disappointing. The voice broadcast service is unstable, unreliable, and far from what a business expects from a communication platform.

What makes it worse is their support. They simply do not respond — neither to emails nor to phone calls. Issues remain unresolved for days, and there is no accountability from their team. This level of unprofessionalism makes the service unusable for any serious business.

What I Dislike:

Poor call and broadcast quality

No response from customer support

No follow-up or acknowledgement of issues

Unreliable platform performance

Recommendation:

Based on my experience, I would not recommend MyOperator for any business-critical communication needs unless they improve their service and support drastically. Review collected by and hosted on G2.com.

A complete one-stop platform for marketing solutions.

The team provides good service with prompt responses and excellent support.

Overall, a reliable and efficient partner for marketing needs. Review collected by and hosted on G2.com.

We initially faced some integration issues with the CRM.

However, the team proactively worked on it and resolved the issues from their side. Review collected by and hosted on G2.com.

The onboarding and post-onboarding experience has been extremely smooth. Abhyuday has been kind and supportive, even with the smallest requests. Very happy with the professionalism and overall support. Review collected by and hosted on G2.com.

There are certain basic telephony features that are either not available with My operator or are only being treated as feedback for future product development. There should be a mechanism for an annual service/feature request from clients, so these requests can be formally collected and properly evaluated. Review collected by and hosted on G2.com.

I like that MyOperator is user-friendly and good to have. The support from Abhay Gupta was excellent, as he explained all points in detail and had a thorough understanding of their products. He responded to all our queries up to the mark and explained the decisions behind the product offerings, which helped us understand how effectively we can use it. The initial setup was also good. Review collected by and hosted on G2.com.

I feel MyOperator needs AI features. Review collected by and hosted on G2.com.

AI CHAT BOT IS VERY HELPEFUL , GOOD SUPPORT AND ADVICE EXLLENT BY SHIVAM MITTAL SIR. Review collected by and hosted on G2.com.

NOTHING IS AS OF NOW EXPLORING MORE SOULTION IN MY OPRATOR. Review collected by and hosted on G2.com.

The one thing Ilike is the calling process to manage the clients incoming calls and outbound calls. Review collected by and hosted on G2.com.

The major concern for not going further is support from them as there platfrom is so much buggy in which support team take 3-3 hours support session with us in which they waste the time. and the intergation is also disaster in which they have the native api which only works to pass the data into the crm which is of no use. We have a frequency usage on daily basis but this platform doesnt work properly. Review collected by and hosted on G2.com.

It was Easy of setup and it’s Call tracking accuracy is good also they provide a complete dashboard which helps me in easing my tasks Review collected by and hosted on G2.com.

Nothing much maybe UI could be more modern in some sections Review collected by and hosted on G2.com.

It is suitable for small businesses due to its low cost, and the support from the team is very good Review collected by and hosted on G2.com.

They do not have proper call bifurcation and monitoring features. The hold functionality is also limited, and they only provide ATT calculation Review collected by and hosted on G2.com.