respond.io Reviews & Product Details

There are no user costs, which is the biggest strength for me since, in my experience with similar platforms, the main barrier was not being able to add my entire team due to high per-user license costs. Another thing I love is the configuration of the workflows, which are very intuitive. Regarding documentation and technical support, they have a very comprehensive AI agent that solves all my doubts and problems. It's also one of the only platforms that allows me to integrate TikTok Ads. The platform works very smoothly both on the web and the app. Review collected by and hosted on G2.com.

It would be necessary to add Google Ads and a personalized report section with the option to include both open and closed conversations at the same time and to be able to export them. Review collected by and hosted on G2.com.

I like how intuitive and straightforward Respond.io is. It makes managing customer conversations easier, with a clean interface that is simple to navigate without unnecessary features or clutter.

Its speed and reliability are also a big plus. Unlike some other platforms that require occasional refreshing to get updated information, Respond.io is quick to reflect live updates, making day-to-day operations smoother.

Initially, I wasn't sure if it was worth the price, as other platforms offered similar pricing with both chat and pipeline features. However, after trying alternatives, I found that they lacked the functionality and overall experience I needed, which made me come back to Respond.io.

I also appreciate the ability to submit feature requests directly and view the product roadmap. It gives customers a voice in product development and visibility into what's being considered or planned, something many other platforms don't offer.

As for AI, the overall experience is good, but there's room for improvement. One limitation I've encountered is that AI cannot reliably assign a conversation back to its previously assigned agent when instructed to do so. Improving this would make AI more practical for our daily workflow.

Customer support is another area I really appreciate. The response time is fast and efficient, and I can easily switch between AI agents and human support whenever needed. Compared to other platforms, where you often have to wait for a human support agent to respond, Respond.io makes getting help much quicker and more convenient. Review collected by and hosted on G2.com.

The main limitation is the lack of features for quotations, payments and order tracking. We currently need additional software to manage these processes. It would be great to have these built into Respond.io for a more complete workflow. Review collected by and hosted on G2.com.

First of all, the UI is sleek and easy to figure out. My many different channels have been easy to connect from the beginning. The site has been live and we have not had site downtime or trouble in the 3 months we have used the product. The pricing is completely fair and through the platform we have been able to convert multiple leads to sales leading to our best performing month ever as a company.

Respond.io onboarded us quickly and also quickly scheduled a technical call when we needed further support.

The AI agents were easy to set up and have been life savers. They buy us time responding intelligently to leads until our team of salespeople can step in for a deeper conversation. Review collected by and hosted on G2.com.

The way leads are organized in the inbox was frustrating at first. When I respond to a lead, that conversation shifts to a different spot in the inbox, which makes it harder to keep track of what came in when. I think it would work better with more of an email-style order, where leads stay organized by the order they arrive.

I’m sure more features, like additional organization options, will be available in the future. Review collected by and hosted on G2.com.

What I like best about respond.io is its **centralized inbox and automation features**. It makes managing customer conversations across multiple channels much easier. The interface is clean, user-friendly, and helps our team stay organized, respond faster, and manage customer communication more efficiently. Review collected by and hosted on G2.com.

Some advanced features and automation settings can be a little confusing at first, especially for new users. The initial setup takes some time, and I think the onboarding process could be simpler. Overall, there is still room for improvement in making these features easier to understand and use. Review collected by and hosted on G2.com.

The ease of the tool for having effective communication with all our clients daily and the fluidity of the platform, the support tools for our users, the AI included for the benefit of attending to our clients, and the best part is that all this combines with support in marketing topics for lead generation and excellent data delivery through Capi to our accounts on Meta; the Capi topic generates better-qualified leads, ensuring a faster return on investment, as we now have better leads that convert more quickly into our clients. Additionally, the support is extraordinary, available 24/7 not only with messages but also with calls when necessary and continuous meetings. During the implementation, they were very good, providing support throughout the month with constant video calls, truly excellent service. Another important point is the platform's speed for heavy workloads; with more than 2,000 clients and different workflows working simultaneously, the platform's speed and all the tools have been a very good experience. Review collected by and hosted on G2.com.

It could probably be the issue of AI credits, as the 10,000 credits in the plan I'm on might be a bit tight. Increasing that limit could improve the experience. Review collected by and hosted on G2.com.

I really appreciate their customer support—it's super easy to get in touch, hop on a call to get questions answered, or use their AI Copilot to optimize our setup. The UI is clean, intuitive, and easy to navigate. On top of that, they consistently roll out new features and genuinely listen to user feedback to meet our needs. Review collected by and hosted on G2.com.

Their MCP implementation is strictly server-side, preventing their native AI Agent from acting as a client to query custom external MCP servers during live customer chats. Review collected by and hosted on G2.com.

I like that respond.io allows me to communicate with my clients or potential clients through different channels like WhatsApp, Messenger, Instagram, and email, all centralized in one inbox. This facilitates communication and CRM-type control, allowing for more organized management without having to open different applications. What I like most is that it is easy to use, it doesn't complicate you with technical things or API conditions. Moreover, the initial setup was super easy, in less than a day we had everything ready to answer our clients' frequently asked questions. It is undoubtedly the best tool there is. Review collected by and hosted on G2.com.

Well, I think that maybe the application sometimes doesn't notify, but I have solved it with some automations that it has integrated with it, so, more than anything, the application could be improved just a little bit, but apart from that, everything works quite well. Review collected by and hosted on G2.com.

What I like most about respond.io is having all customer conversations in one place instead of switching between different messaging apps. It makes it easier to keep track of incoming messages, follow up with customers, and manage conversations with the team.

The workflow automation is also really useful for handling repetitive tasks and making sure conversations don't get missed. I like that it supports different messaging channels and integrations, so we can manage everything from one platform.

Overall, it helps make daily customer communication more organized and saves time, especially when dealing with a lot of incoming messages. Review collected by and hosted on G2.com.

The pricing is probably my biggest concern, especially for businesses in Indonesia. The features are great, but the monthly subscription in USD can be quite expensive when converted to IDR, especially for small businesses or startups.

I think it would be more affordable if there were pricing options that better fit different markets, or more flexible plans for smaller teams. Other than that, I really like the platform and the features it offers. Review collected by and hosted on G2.com.

Compatible with modern CRM, featuring AI, Affordable in price. Almost all features, integrations, and partnerships with 3rd-party applications. With Respond. You have got the whole world in your hand. Everything is possible. And very affordable. Review collected by and hosted on G2.com.

The proposal below I sent a long time ago. I never received feedback. Should you wish to reply, marketing@caterweb.co.za

Here is the draft for your proposal: "Hi Referral Team, I use respond.io at Caterweb and am highly satisfied with the product, prompting my interest in actively promoting the brand through my own marketing channels and personal website. However, I want to propose the implementation of domain-level attribution for your referral program. For enterprise and larger corporate clients, the decision-making process is complex and often spans multiple departments and devices. It is unrealistic to expect these decision-makers to return to a referral link at the time of final purchase if they have already initiated their research through an advocate's initial introduction. By capturing and saving the company domain during the initial link click, your system can ensure that transactions are correctly attributed even if the purchase is finalized using a different computer, individual, IP address, or after cleared cache. This enhancement would fairly reward dedicated advocates for their effort in promoting the brand and drive significant growth by motivating partners to invest deeply in technical marketing." Review collected by and hosted on G2.com.

I really like that you can have multiple client chats assigned to your user. It’s also great that you can transfer a chat to another user so easily, and overall the experience feels very user-friendly. Another feature I appreciate is the tool that helps you correct your grammar. That’s a lifesaver, and I find myself using it a lot. Review collected by and hosted on G2.com.

Sometimes it feels a bit laggy when I’m sending messages, and switching to another chat can take a while to load. Review collected by and hosted on G2.com.