---
title: respond.io Reviews
meta_title: 'respond.io Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 544 reviews by the users' company size, role or industry
to find out how respond.io works for a business like yours.
aggregate_rating:
rating_value: 4.8
review_count: 544
scale: '5'
date_modified: '2026-09-29'
parent_category:
name: Customer Service
url: https://www.g2.com/categories/customer-service
---
# respond.io Reviews
**Vendor:** respond.io
**Category:** [Conversational Support Software](https://www.g2.com/categories/conversational-support)
**Average Rating:** 4.8/5.0
**Total Reviews:** 544
**AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality.
## About respond.io
Respond.io is a customer conversation platform designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single inbox with AI-powered automation, lead management, CRM integrations, and comprehensive reporting to accelerate growthβall with 99.999% uptime for peace of mind. 10,000+ businesses trust respond.io to power conversations that drive real business results.
## respond.io Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
**What users like:**
- Users value the **ease of use** of respond.io, finding it simple and seamless to operate. (78 reviews)
- Users highlight the **excellent customer support** from respond.io, noting responsiveness and effectiveness in resolving issues quickly. (42 reviews)
- Users value the **helpful and responsive support** from respond.io, enhancing their overall experience and productivity. (37 reviews)
- Users find the **easy setup** of respond.io extremely helpful, facilitating smooth onboarding and quick implementation. (33 reviews)
- Users value the **excellent integrations** of respond.io, enhancing efficiency and streamlining customer service interactions. (28 reviews)
- Users value the **seamless integration** of respond.io with multiple platforms, enhancing their daily communication and support. (26 reviews)
- Automation (24 reviews)
- Users value the **easy integrations** of respond.io, enhancing omni-channel messaging and streamlining customer communication effectively. (23 reviews)
- Features (21 reviews)
- AI Technology (19 reviews)
**What users dislike:**
- Users feel that the platform is **expensive** , particularly due to restrictive pricing plans for growing businesses. (14 reviews)
- Users face **messaging issues** with respond.io, including unsent messages and difficulty managing conversations effectively. (13 reviews)
- Users feel that the lack of **pipeline features** in respond.io limits its potential as a comprehensive tool. (13 reviews)
- Users feel the **limited chat functionality** of respond.io hampers their experience and lacks essential features like pipelines. (10 reviews)
- Users express frustration with **template issues** , as agents can't create personalized replies until the opposite side responds. (8 reviews)
- Buggy Features (7 reviews)
- Call Issues (7 reviews)
- Insufficient Information (7 reviews)
- Learning Curve (7 reviews)
- Poor Customer Support (7 reviews)
## respond.io Reviews
### 1. Great Experience
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** March 20, 2024
**What do you like best about respond.io?**
It is excellent to manage the different type of clients and to have everything so organized
**What do you dislike about respond.io?**
I donβt have any specific item, being real everything works perfectly
**What problems is respond.io solving and how is that benefiting you?**
The organization that Respond.io provides to my company solves the problem of contacting hundreds of clients per day in a professional way
**Official Response from Blake Chen:**
> We're thrilled to hear that respond.io is effectively helping you manage and organize your client interactions. It's great to know that our platform is functioning perfectly for your needs and contributing to a more streamlined, professional communication process with your clients.
Thank you for sharing such positive feedback. Ensuring that our users can efficiently handle extensive client communications daily is crucial for us. If you ever have any suggestions or need further assistance, please feel free to reach out. We're here to support your ongoing success and ensure that respond.io continues to serve you well!
### 2. easy handling
**Rating:** 5.0/5.0 stars
**Reviewed by:** GREGORI G. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** February 07, 2024
**What do you like best about respond.io?**
It helps me quickly to contact my clients.
**What do you dislike about respond.io?**
On some occasions it shows me an error when sending a message.
**What problems is respond.io solving and how is that benefiting you?**
I can provide requirements quickly according to the type of client
**Official Response from Blake Chen:**
> Thank you for your valuable feedback on respond.io. It's great to hear our platform enables you to contact your clients swiftly, enhancing your communication efficiency.
On the errors that you come across occasionally, we would like to understand them better. Please contact us directly and we'll be more than happy to help you out!
Your ability to quickly provide tailored requirements to different types of clients is exactly what we aim to facilitate. We're thrilled our solution is contributing positively to your operations.
For any further feedback or if you encounter more issues, please don't hesitate to reach out at https://respond.io/contact. Your input is crucial for our continuous improvement. Thank you for your support, and we look forward to providing you with an even better experience moving forward.
### 3. Excellent communication platform
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
**AI Translated:** This review has been translated from Spanish; Castilian using AI.
**Reviewed Date:** August 23, 2023
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
**What do you like best about respond.io?**
The versatility of the platform and the quick integration with our channels. Also, the support received from the partner in Argentina regarding its implementation. The technical support from Respond is also fast and efficient.
**What do you dislike about respond.io?**
The permissions for agents and managers should be more configurable, meaning a general list of platform permissions, such as access to the administration parts of it, and the same configurable for each type of user. This would provide more versatility in the configuration of use and access security. For example, a manager who has access to certain parts of the platform, and another who only sees the statistics.
**What problems is respond.io solving and how is that benefiting you?**
Our unified support and customer service channels are an advantage for managing prospects and customers, as well as the integration of social networks, which has given us more versatility in responses.
**Official Response from Blake Chen:**
> Thank you for your excellent comment about respond.io. We appreciate the time you have taken to do so.
We are glad to know that respond.io has been able to help you organize your messages across multiple platforms. We are also delighted to know that our wide range of features is being appreciated.
We greatly value the recognition of our support team heroes!
Check our roadmap [https://roadmap.respond.io/] to request new features or vote for existing ones. We hope that respond.io continues to provide you with good service and helps you take your business to new horizons ππ
### 4. Its very practical
**Rating:** 5.0/5.0 stars
**Reviewed by:** Cemal C. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** September 19, 2023
**What do you like best about respond.io?**
It's remarkably easy to use, incredibly practical in a wide range of applications, and significantly smarter with its advanced AI support, making it a valuable tool for enhancing productivity and simplifying complex tasks.
**What do you dislike about respond.io?**
I couldnt find a way to start conversation through whatsapp line and the other apps, if they can upgrade the theme in to more simple instead of complex it will be more easy to use.
**What problems is respond.io solving and how is that benefiting you?**
We have several support accounts such as live chat, instagram, whatsapp, mesenger, and this application is gathering all this applications in to one page so it makes our job very easy.
**Official Response from Blake Chen:**
> Hi Cemal, thank you for taking the time to leave a review on respond.io! We truly appreciate it.
We're thrilled to hear that you have had a pleasant experience with our platform, and that we're able to help you enhance productivity as well as simplify complex tasks!
In regards to any complexities, do contact us at ππΌ https://respond.io/contact so that we can better understand your issue and further assist you!
We hope that respond.io will continue to serve you and your company well, and help take your business to new heights π
### 5. great platform to increase lead conversion
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** May 08, 2024
**What do you like best about respond.io?**
workflows, automated messages and team management
**What do you dislike about respond.io?**
still doesn't have the filter for unread messages
**What problems is respond.io solving and how is that benefiting you?**
multiplatform integration
**Official Response from Blake Chen:**
> It's great to hear that you're finding the workflows, automated messages, and team management features of respond.io valuable. These tools are designed to enhance efficiency and coordination within teams, and it's rewarding to know they're making a positive impact on your operations.
We appreciate your feedback regarding the lack of a filter for unread messages. Understanding user needs is crucial for us, and we're continuously working to enhance our platform's functionality based on such valuable input.
It's wonderful to know that respond.io's multiplatform integration is benefiting you. Providing a cohesive experience across various platforms is key to ensuring seamless communication and management.
Thank you for your feedback. If you have any more suggestions or need further assistance, please don't hesitate to reach out at https://respond.io/contact. We're here to support your continued success and ensure that respond.io continues to meet your needs effectively!
### 6. FYI, I was subscribed to another service before, but I canceled it to join you.
**Rating:** 5.0/5.0 stars
**Reviewed by:** wadah h. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** December 14, 2023
**What do you like best about respond.io?**
Ease of linking channels and working directly on them, responsive and quick support team.
**What do you dislike about respond.io?**
I can't pinpoint something specific as I am a new subscriber.
**What problems is respond.io solving and how is that benefiting you?**
Consolidating all channels on one platform is excellent for us. Managing conversations and ensuring prompt responses to customers without delay is crucial to us.
**Official Response from Blake Chen:**
> Thank you for sharing your positive feedback on respond.io on G2.com! It's wonderful to hear that you appreciate the ease of linking channels and working directly on them. Our goal is to streamline communication processes, and it seems we're hitting the mark with features like these.
Your mention of our responsive and quick support team is also highly valued. We understand the importance of timely assistance in optimizing user experience, so it's great to know our team is delivering on that front.
We're committed to ensuring that your experience remains positive as you continue to explore and utilize respond.io's features.
Regarding the problems respond.io is solving for you, the ability to consolidate all channels on one platform can indeed be a game-changer. We're thrilled to hear how this is benefiting your operation, particularly in managing conversations and ensuring prompt responses to customers. Timely communication is critical in today's fast-paced environment, and we're glad to be facilitating this for you.
Should you have any queries or need further assistance as you become more familiar with respond.io, please don't hesitate to reach out at https://respond.io/contact. We're here to support you every step of the way!
### 7. Good software
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** March 11, 2024
**What do you like best about respond.io?**
Easy to use, good features, the AI support is very good and helps us save a lot of time. Very good support service.
**What do you dislike about respond.io?**
Nothing, I just have some small suggestions that will help in our company. I already shared them with the respond.io team. They are probably more specific to our case than for everyone.
**What problems is respond.io solving and how is that benefiting you?**
It helps us keep the conversation with customers, remember when to contact guests again, and have a clear understanding of the communication status.
**Official Response from Blake Chen:**
> It's great to hear you find respond.io easy to use, with valuable features and AI support that significantly saves time. We're committed to providing a high-quality support service, and it's rewarding to know you've had a positive experience with it.
We appreciate your constructive suggestions, recognizing they might be specific to your company's needs. Feedback like yours is crucial for us as it helps tailor our platform to better serve all our users, including those with unique requirements.
Knowing that respond.io assists you in maintaining communication with customers, managing follow-ups, and keeping a clear overview of conversations highlights the impact we aim to achieve. Providing tools that streamline these processes and enhance customer interaction is at the core of our mission.
Thank you for your support and feedback. Should you have any more suggestions or need further assistance, please feel free to reach out. We're here to ensure respond.io continues to meet your needs effectively.
### 8. Good work
**Rating:** 5.0/5.0 stars
**Reviewed by:** Zamantha e. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** September 04, 2023
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
**What do you like best about respond.io?**
Easy to use, I recommend respond.io to all my friends and it works so far for them and for me, please keep going with all the process and we love the app that works so well.
**What do you dislike about respond.io?**
I love everything so I don't have anything bad to say about it, for now the app is working all day for me and has a fast response, thanks for checking on this.
**What problems is respond.io solving and how is that benefiting you?**
It is solving all the communications with the clients so far, it is being really helpful and I appreciate everything about the program, thanks for creating this app.
**Official Response from Blake Chen:**
> Hi Zamantha,
Thank you for your review on respond.io. We truly appreciate the time that you've taken to do so.
We're so thrilled to hear that you've taken the effort to recommend our platform to your friends! We can't be happier that respond.io has been able to help you solve your communication blockers with your clients, and that we have proven to be a useful and effective platform in that regard.
Thank you for choosing us as your preferred service. Your trust and patronage are invaluable to us. We are deeply committed to delivering the highest standards of service and ensuring your utmost satisfaction. As we move forward, our earnest hope is to continue to meet and exceed your expectations!
### 9. RESPOND IO: A PLATFORM FOR CHANGE
**Rating:** 5.0/5.0 stars
**Reviewed by:** Charee M. | Mid-Market (51-1000 emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
**Reviewed Date:** June 20, 2023
**What do you like best about respond.io?**
What I like best about Respond IO is the fact that it can serve as a channel for the Business and the Customer to connect. This allows flexibility for both parties, which is most definitely a convenient factor considering the fast-paced environment that we have right now.
**What do you dislike about respond.io?**
At some point, what I do not like about the current state of Respond IO, however, is the part where we cannot edit or unsend the message once it is delivered. This should adopt much as how Viber, or other platforms does it.
**What problems is respond.io solving and how is that benefiting you?**
In terms of the problem-solving methodologies, Respond IO opens opportunities for different channels to connect in one line. What I would like to see someday is the optimized performance of the app which could help more consumers and business entities in the near future.
**Official Response from Blake Chen:**
> Hi Charee,
Thank you for taking the time to leave a review for respond.io! We truly appreciate it.
We're thrilled to hear that respond.io has been able to make life easier for you, especially in the face-paced environment that you and your business are in right now! In terms of updates and new features, do check out our roadmap [https://roadmap.respond.io] to request anything that you'd like to have, or vote for existing ones!
We hope that respond.io will continue to serve you well and help you take your business to new heights!
### 10. User Friendly
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** February 29, 2024
**What do you like best about respond.io?**
It is super easy to use and easy to find and edit information that you like to update. Easy to use for CRM Integration like ZOHO.
**What do you dislike about respond.io?**
I am happy with respond. I have so far no complications.
**What problems is respond.io solving and how is that benefiting you?**
They are easy to talk to. Very responsive.
**Official Response from Blake Chen:**
> It's fantastic to hear that you find respond.io super easy to use, especially when it comes to updating information and integrating with CRM systems like ZOHO. We aim to provide a user-friendly platform that meets the needs of our users efficiently.
We're thrilled that you're satisfied with respond.io and haven't encountered any complications. Your satisfaction is our top priority, and feedback like yours motivates us to continue improving.
Knowing that our team's responsiveness has been beneficial to you is especially rewarding. We believe in providing quick and helpful support to ensure the best experience for our users.
Thank you for your positive feedback and for choosing respond.io. If you have any suggestions or need further assistance, please don't hesitate to reach out at https://respond.io/contact. We're here to help!
### 11. It is incredible how the platform is 100% stable
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** January 01, 2024
**What do you like best about respond.io?**
All the functions have been incredible, I have been a member of other platforms that some don't work at all and others sometimes crash, but Respond never. Implementation is simple. And the integrations are a little complicated but since I know the subject I don't have any problems, the support is great
**What do you dislike about respond.io?**
The only thing I may not like is that it does not have WhatsApp QR
**What problems is respond.io solving and how is that benefiting you?**
Unify all channels
**Official Response from Blake Chen:**
> Thank you for sharing your detailed review of respond.io on G2.com. It's great to hear that you've found the platform's functionality to be reliable and superior compared to other platforms you've used. The fact that you've not experienced any crashes and found the implementation straightforward is a testament to respond.io's commitment to user experience and stability.
Your appreciation for the support provided and your adeptness in handling the integrations, despite their complexity, is commendable. This feedback is invaluable as it helps us continually improve and tailor our services to meet users' needs more effectively.
Regarding WhatsApp QR, we do have the function under (Settings > Growth > Widgets > QR Code). If you have any other concerns, please contact us at https://respond.io/contact.
Respond.io is designed to simplify communication by unifying multiple channels, making it easier for businesses to manage their customer interactions. It's rewarding to know that this feature is solving real-world problems and making a positive impact on your operations.
### 12. one of the best chat apps
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** June 15, 2024
**What do you like best about respond.io?**
it is organized, easy to use,check statistics
**What do you dislike about respond.io?**
some times lags, users go to "sleep" wwhen they do not use chat
**What problems is respond.io solving and how is that benefiting you?**
easy chating, transalating the dialog
**Official Response from George Wong:**
> Thank you for sharing your positive feedback about respond.io! We're thrilled to hear that you find our platform organized, easy to use and appreciate our Reports. We understand the importance of a seamless chat experience and apologize for any lag you've encountered, our team is continuously working to improve performance.
We're glad to hear that respond.io is solving your chatting and translating needs. If you have any more feedback or encounter any issues, please feel free to reach out to us. We're here to help!
### 13. powerful app to communicate with customers
**Rating:** 5.0/5.0 stars
**Reviewed by:** Gonçalo M. | CEO, Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
**Reviewed Date:** October 23, 2023
**What do you like best about respond.io?**
It integrates seamlessly with Whatsapp, Instagram, Facebook messenger, telegram, and customized channels, you name it. It has AI now and it has become the main customer support channel in our agency. Also, its ease of use helps our team to be connected every single day.
**What do you dislike about respond.io?**
I have Nothing worth mentioning at the moment.
**What problems is respond.io solving and how is that benefiting you?**
Convenience for the customer since WhatsApp is the app most often used to communicate.
**Official Response from Blake Chen:**
> We truly appreciate you taking a moment to review us on respond.io.
We're so happy to hear that you've found the integration experience with our platform easy and seamless! We hope that our new AI features will continue to serve you well and help elevate your customer communications game π
### 14. Review for respond
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** June 14, 2024
**What do you like best about respond.io?**
Simplicity and organization
ability to sort through clients
ease of use
features
**What do you dislike about respond.io?**
sometimes lags
translate feature is kind of weird sometimes
**What problems is respond.io solving and how is that benefiting you?**
replying to clients
**Official Response from George Wong:**
> Thank you for sharing your feedback! We appreciate the positive words you've written for us.
We understand the importance of a smooth user experience and will look into improving any issues you may have experienced.
We're glad to hear that Respond.io is helping you efficiently reply to clients. If you have any more suggestions or encounter any issues, please feel free to reach out to us. We're here to assist you further.
### 15. Repond.io the best in the market
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** January 30, 2024
**What do you like best about respond.io?**
It is super friendly and easy to integrate and use in your social channels, the implementation with their templates is super quick.
**What do you dislike about respond.io?**
I don't dislike anything it is great, if it can have a payment gateway integration would be amazing.
**What problems is respond.io solving and how is that benefiting you?**
Guide our users to the best solution before assigning it to a human.
**Official Response from Blake Chen:**
> Thank you for taking the time to provide such positive feedback on respond.io! We're thrilled to hear that you find our platform user-friendly and easy to integrate with your social channels. The quick implementation process using our templates is designed to help you get up and running as efficiently as possible, and it's great to know that this feature is making a significant impact for you.
We appreciate your insight regarding the addition of a payment gateway integration. Enhancing our platform to include more comprehensive features that support our users' needs is always a priority, and suggestions like yours are instrumental in guiding our development efforts. We're always looking to expand our integrations to make our platform even more versatile and valuable to businesses like yours.
It's fantastic to learn that respond.io has been effective in guiding your users to the best solutions before escalating issues to a human agent. Automating initial customer interactions not only improves efficiency but also ensures that when a human agent is involved, they are better prepared to address the customer's needs, leading to a more satisfying experience for everyone involved.
Your feedback is very important to us, and we encourage you to reach out with any further suggestions or requirements you might have at https://respond.io/contact. We're dedicated to continuous improvement and are committed to providing the best possible service to our users. Thank you for choosing respond.io, and we look forward to continuing to support your business's communication and customer service efforts!
### 16. One of the best omnichannel solutions in the market
**Rating:** 5.0/5.0 stars
**Reviewed by:** Sergio V. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through Google using a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** May 05, 2023
**What do you like best about respond.io?**
It is super easy to use, and overall the experience is just what me and my company needed. We can integrate all our solutions and contact form multiple inputs. We represent several companies and respond.io gives us the flexibility to be able to use the same personnel to respond to several channels of several clients.
**What do you dislike about respond.io?**
In reality, I do not have anything I really dislike. Maybe the only problem is that I cannot send WhatsApp template messages with images or video, nevertheless the good things are much better than the bad ones.
**What problems is respond.io solving and how is that benefiting you?**
The ability to have all my team answering and having a relationship with our clients within all the different platforms, it is priceless!!! It is easy also to have a streamlined conversation with our clients no matter how they contact us. We use a lot the flows and respond as a CRM too.
**Official Response from Blake Chen:**
> Hi Sergio,
Thank you so much for your kind review of respond.io! We're so thrilled to hear that respond.io has been able to help you streamline all your conversations from across multiple channels.
If you would like to request new features on our platform, you can do so on our roadmap [https://roadmap.respond.io], or even vote for upcoming ones!
We hope that respond.io will continue to provide you with the best customer experience and help your businesses thrive!
### 17. kuwait
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** March 19, 2024
**What do you like best about respond.io?**
whatsapp ai is better and to bot for all social media
**What do you dislike about respond.io?**
whatsapp bussines not work in io and whats ai not rnoeph
**What problems is respond.io solving and how is that benefiting you?**
whats user
**Official Response from George Wong:**
> Thank you for taking the time to leave your feedback. If you have any specific suggestions or further concerns, please feel free to reach out to us. We are here to assist you and ensure a seamless experience. Thank you for choosing respond.io!
### 18. Great support - great features
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
**Reviewed Date:** May 26, 2022
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
**What do you like best about respond.io?**
Respond.io support is very responsive and helpful, manages to fix all configuration issues in real-time chat.
**What do you dislike about respond.io?**
email/IMAP channel doesn't work with centralised form submission, all emails end up in 1 thread
**What problems is respond.io solving and how is that benefiting you?**
We use Respond.io to centralise all our various social media communication channels (WhatsApp, Messenger, Line, Email, WeChat...) to create visibility on all open communications with potential customers across our sales team. It greatly simplifies the communication with potential customers via pre-configured message templates and allows smooth internal team handover & communication.
**Official Response from Blake Chen:**
> Thank you for your feedback. We are glad to hear that respond.io has been helpful for you & your team in managing multiple channels' communication on one platform.
We have email channel improvements available on our roadmap [https://roadmap.respond.io]. Feel free to upvote or request for features you are interested to see implemented on our platform.
### 19. Very thankful for respond.io it's so easy to use, it helps the users a lot.
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** January 20, 2024
**What do you like best about respond.io?**
I love respond.io because you can accommodate all the messages from other apps and it also notifies the user when there's a new message and it helps the business for a faster response to their customers. You can do customer support in different platform using respond.io.
**What do you dislike about respond.io?**
There's nothing to dislike using respond.io. You can do customer support in different platform using respond.io.
**What problems is respond.io solving and how is that benefiting you?**
It helps us to respond faster to the customer and it benefits us in a way that we can give a better service to the customers.
**Official Response from Blake Chen:**
> Thank you so much for sharing your positive experience with respond.io! It's fantastic to hear that our platform's ability to centralize messages from various apps and notify users of new messages is significantly enhancing your customer support operations. We're thrilled that you've found value in our streamlined approach to managing communications across different platforms, enabling a faster response time to customers.
We appreciate your feedback indicating that there's nothing to dislike about our service. It's always encouraging to know when we meet the needs and expectations of our users comprehensively.
The benefits you've highlighted, such as improved response times and better service delivery, are precisely what we aim to provide. By facilitating more efficient customer interactions, we're glad to contribute to the overall satisfaction and success of your business.
If you ever have suggestions or need further assistance, please don't hesitate to reach out to us at https://respond.io/contact. We're committed to continuous improvement and value your input to help us serve you better. Thank you for choosing respond.io, and we look forward to supporting your customer support efforts further!
### 20. simple and efficient operation
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**AI Translated:** This review has been translated from Portuguese using AI.
**Reviewed Date:** December 08, 2023
**What do you like best about respond.io?**
The simplicity of creating a chatbot without code, making it accessible to anyone. In addition to the possibility of adding tags and filtering customers and running campaigns.
**What do you dislike about respond.io?**
What I still find a bit difficult is starting a conversation with the client.
**What problems is respond.io solving and how is that benefiting you?**
We are restructuring our support and sales service, mainly through WhatsApp, and the quick and simple way we are doing this is delightful. Without the need for a single line of code.
**Official Response from Blake Chen:**
> We appreciate your comments about respond.io on G2.com! It's great to know that you value the ease and accessibility of creating a chatbot without the need for programming. The ability to add tags, filter customers, and conduct campaigns offers a level of customization and efficiency that can significantly enhance the user experience.
We also noted your concern about the challenge of initiating conversations with customers. Continuous improvement is an essential part of our philosophy, and feedback like yours is crucial to guide us in enhancing the user experience.
Regarding the problems that respond.io is solving for you, it's fantastic to hear how our platform is helping in restructuring your support and sales services, especially through WhatsApp. The quick and simple setup process, which eliminates the need for coding, is designed to streamline communication and engagement with your customers.
For any additional assistance or to share more insights, feel free to contact us at https://respond.io/contact. We are here to support your journey with respond.io!
### 21. Easy and potent UI with fast improving.
**Rating:** 5.0/5.0 stars
**Reviewed by:** Jose Luis J. | Operations director, Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
**Reviewed Date:** April 12, 2023
**What do you like best about respond.io?**
I've used this platform for less than a year; I acquired a license because it had the best value-benefit ratio compared to other competitors I checked, like Wati.io
The benefit of having many users without paying more per user is a great plus, especially for customer service teams.
And finally, during the months my team and I have used the platform, we have seen it evolve a receive constant updates that improve it.
**What do you dislike about respond.io?**
Even though they have great service, it is not 24/7. This is not a regular problem because the platform rarely fails, but when I had an issue, since I live in a country with a different time zone, I had to wait for a while until receiving support.
**What problems is respond.io solving and how is that benefiting you?**
Respond.io is the only interface I found that allows me to have multiple users and channels working simultaneously at a great cost. Now I can check which user is attending which customer and the time the interactions lasted.
**Official Response from Blake Chen:**
> Thank you for very kind review of respond.io! We truly appreciate your comment on our values as we strive to provide the best experience for our customers in every way possible.
While we're happy to hear that the platofrm rarely fails, we regret and fully understand the slight delay due to the difference in time zones. Having said that, the good news is that we have now expanded our Support Team who are available 24 hours 5 days a week to make sure that all your needs are met. We will continue maximizing our efforts in providing the best support for our customers.
We hope that respond.io will continue serving you well in connecting with your customers!
### 22. Amazing software with excellent support
**Rating:** 5.0/5.0 stars
**Reviewed by:** Gilberto C. | Mid-Market (51-1000 emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
**Reviewed Date:** April 12, 2023
**What do you like best about respond.io?**
We have been using respond.io for a few years, and their support has always been outstanding. The software can scale to large organisations but we as a smaller organisation also make very good use of it. Their support has always been very quick and effective.
**What do you dislike about respond.io?**
In the beginning there are many options to configure your platform, but they provide good support with the youtube videos and support. You can begin simple and gradually enhance it as your organisation needs. The price might seem steep but for us it is worth it.
**What problems is respond.io solving and how is that benefiting you?**
Direct communication with our clients. We provide helpdesk type support to our clients that use our software. We have automatized a large part of our process and one of our main concerns was the support for our users. Respond.io enables us to provide support through various channels, making it easy for our clients to communicate with us and explaining their problem through voice, chat and also screenshots. They keep enhancing their features such as chat scripts/bots, widgets or more reporting/statistics tools for example.
**Official Response from Blake Chen:**
> Thank you for sharing your thoughts with respond.io! It's great to hear that the software has been able to meet the needs of your organization. We're also thrilled with your appreciation for the superheroes in our Support Team! This helps us stay committed in providing the best experience for our customers.
Our subscription plans are made to better align our pricing with the value our platform offers as well as to provide a more streamlined and cost-effective experience for our customers. We hope that you'll continue to find more value in our platform as we expand our features to meet all your business needs!
### 23. Good service for my team
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** April 08, 2024
**What do you like best about respond.io?**
Specialize workflow really help to boost the effectiveness of our team's operation!
**What do you dislike about respond.io?**
The interface might be laggy some times and we hope to have a more fluid and responsive ui.
**What problems is respond.io solving and how is that benefiting you?**
respond io workflow gave our agents full control of their leads and highly increase replying efficient
**Official Response from Blake Chen:**
> We're delighted to hear that the specialized workflows in respond.io have significantly boosted your team's operational effectiveness! It's rewarding to know that these features are enhancing the control and efficiency of your agents.
We appreciate your feedback about the occasional lag in the interface. We are committed to improving the fluidity and responsiveness of our UI to ensure a smoother user experience.
It's great to learn that respond.io's workflows have empowered your agents with better control over their leads and improved their reply efficiency. Providing tools that enhance productivity and streamline processes is exactly what we strive for.
Thank you for your valuable feedback. Please don't hesitate to reach out with any further suggestions or concerns at https://respond.io/contact. We're here to support your needs and ensure that our platform continues to contribute positively to your business.
### 24. Respond.io : Unleashing Seamless Customer Communication
**Rating:** 4.5/5.0 stars
**Reviewed by:** Aman R. | Mid-Market (51-1000 emp.)
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.
**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.
**Reviewed Date:** June 26, 2023
**What do you like best about respond.io?**
1- Automation and Chatbots: it provides chatbots and automation capabilities, allowing businesses to automate certain aspects of customer support and lead generation. 2- Collaboration and Team Management: Respond.io facilitates team collaboration by allowing multiple team members to work together on customer conversations. 3- Integration Capabilities: Respond.io integrates with various popular CRM systems and third-party applications, enabling users to synchronize customer data and streamline workflow.
**What do you dislike about respond.io?**
1- Chatbot Customizations Complexity: While Respond.io provides chatbot capabilities, some users have found the customization process for chatbot responses to be complex or time-consuming. 2- Integrations Limitations: While Respond.io offers integrations with various CRM systems and third-party applications, some users have expressed a desire for additional integration options. 3- Pricing: Some users find the cost of Respond.io to be relatively high compared to other customer communication platforms.
**What problems is respond.io solving and how is that benefiting you?**
Respond.io solves some challenges and offers benefits such as streamlined communication, enhanced customer engagement, improved efficiency, better team collaboration, data-driven decision making, and personalized customer experience.
**Official Response from Blake Chen:**
> Hi Aman,
Thank you for taking the time to leave a review for respond.io! We truly appreciate it.
We're so thrilled to hear that our platform has been able to benefit you in multiple ways, especially in terms of integration. We hope that our platform will continue to enhance customer engagement and improve efficiency for your business, and help take your business to new heights!
In terms of limitations, do check out our roadmap [https://roadmap.respond.io/] to request for new features, or even vote for existing ones. While for pricing, our subscription plans are made to better align our pricing with the value our platform offers as well as to provide a more streamlined and cost-effective experience for our customers. We hope that you'll continue to find more value in our platform as we expand our features to meet all your business needs!
### 25. Overall Feedback about Respond
**Rating:** 5.0/5.0 stars
**Reviewed by:** Tumelo M. | Director, Information Technology and Services, Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through LinkedIn
**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
**Reviewed Date:** July 26, 2023
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
**What do you like best about respond.io?**
Respond is quite a versatile platform that allows us to pick and choose the most appropriate channels for our client and target market.
**What do you dislike about respond.io?**
There is no major drawback. The main thing that may be an issue is that some channel features aren't very well documented such as the email cha
**What problems is respond.io solving and how is that benefiting you?**
Respond allows my team to support clients in their daily communications needs and also send necessary information whenever necessary. Furthermore, we also support our clients with their client engagement and communication strategies using the main channels for their needs; Whatsapp, email and meta here in Botswana
**Official Response from Blake Chen:**
> Thank you for taking the time to leave a review for respond.io! We truly appreciate it.
We're so happy to hear that respond.io has been able to meet your communication needs! We hope that our platform will continue to enhance your client/customer support and help take your business to new heights!
In terms of new features, do check out our roadmap [roadmap.respond.io] to request for new features or vote for existing ones!
### 26. Best service
**Rating:** 5.0/5.0 stars
**Reviewed by:** Ibrahim S. | IT Manager, Mid-Market (51-1000 emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through LinkedIn
**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
**Reviewed Date:** December 04, 2023
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
**What do you like best about respond.io?**
The best customer support and follow-up service on all platforms
**What do you dislike about respond.io?**
Nothing all its very good to work with respond.io
**What problems is respond.io solving and how is that benefiting you?**
Solve all communication problems between the company and the client
**Official Response from Blake Chen:**
> Thank you for your positive review on respond.io.
We're thrilled to hear that our customer support and follow-up service are aspects that you find exceptional. At respond.io, we prioritize providing top-notch support to ensure our users have the best possible experience and feel fully supported throughout their journey with us.
It's also wonderful to know that you're satisfied with all aspects of our platform, indicating that we are meeting your needs effectively. We continuously strive to maintain and improve our standards, ensuring that our users like you have a seamless and productive experience.
Regarding the solution to communication problems between your company and clients, it's great to hear that respond.io is effectively bridging this gap. Our platform is designed to simplify and streamline communication, making it easier for businesses to connect with their clients efficiently and effectively.
Your feedback is highly appreciated as it encourages us to keep enhancing our services. If you have any further comments or need assistance, please feel free to contact us at https://respond.io/contact. We're always here to assist and support you in any way we can.
### 27. Pefect pltform with an amazing support team
**Rating:** 5.0/5.0 stars
**Reviewed by:** Almohanad M. | Small-Business (50 or fewer emp.)
**Validated Reviewer:** Validated through Google using a business email account
**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
**Reviewed Date:** December 18, 2023
**What do you like best about respond.io?**
One platform to respond to your clients from different platforms. Also their support team are always available and so their best to solve your issue.
**What do you dislike about respond.io?**
A bit expensive, but they offer great discounts to their loyal customers.
**What problems is respond.io solving and how is that benefiting you?**
As a multichannel platform, respond.io allows us to communicate to our customers no matter what plafrom they are messaging us from.
**Official Response from Blake Chen:**
> Thank you for your insightful review of respond.io on G2.com! It's wonderful to hear that you find great value in having one platform to manage client interactions across various channels. This unified approach is central to our design, aimed at simplifying and streamlining communication for businesses like yours.
Your positive remarks about our support team are also greatly appreciated. We understand the importance of having reliable and efficient support, and it's heartening to know that our team's efforts are making a significant difference in resolving your issues.
Regarding the pricing, we recognize that while respond.io is an investment, we strive to balance this with the value it provides. It's great to hear that you're able to benefit from the discounts we offer to our loyal customers, as we aim to make our service accessible while maintaining high quality.
The problem-solving aspect you mentioned, particularly respond.io's capability as a multichannel platform, highlights one of our key benefits. Allowing seamless communication with customers regardless of the platform they use is crucial in today's interconnected world. We're glad to hear how this is positively impacting your ability to connect with your customers, enhancing your service and customer satisfaction.
If you have any further feedback, questions, or need assistance, please feel free to reach out to us at https://respond.io/contact. We're here to continue providing support and improving your experience with respond.io!
### 28. A strong ally in communication with my clients
**Rating:** 5.0/5.0 stars
**Reviewed by:** Anderson A. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** November 24, 2023
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
**What do you like best about respond.io?**
Its easy-to-use interface, the speed with which I can manage my contacts, different options to develop communication with my clients
**What do you dislike about respond.io?**
Sometimes it is slow loading all the options
**What problems is respond.io solving and how is that benefiting you?**
your AI assistant
**Official Response from Blake Chen:**
> Thank you for sharing your thoughts about respond.io.
It's wonderful to hear that the easy-to-use interface, swift contact management, and the diverse communication options with clients are aspects of respond.io that you find most beneficial. Our goal is to provide a seamless and efficient experience that empowers users like you to connect with clients effectively.
We understand your concern regarding the slow loading of options at times. We're committed to continually enhancing the performance of our platform and will take your feedback into account as we work on future updates to improve load times and overall user experience.
Regarding the AI assistant, we're pleased to know it's solving significant problems for you. Our AI technology is designed to help streamline communication, making it easier and more efficient to manage client interactions.
Your insights are incredibly valuable in helping us refine and improve respond.io. If you have any more feedback or need assistance, please reach out to us at https://respond.io/contact. We're here to help and ensure you get the most out of our platform.
### 29. Great to use for education
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** July 26, 2023
**What do you like best about respond.io?**
It's really easy to use. Also, we don't depend on the IT department to create workflows. Now we are able to automatize our processes and give personalized service to our leads. The fact that respond.io keeps launching new useful features makes us want to stay.
**What do you dislike about respond.io?**
Since our business is in Central America, it's really difficult to get support during our working hours. Usually when we need your support someone has to stay late at work or wake up really early.
**What problems is respond.io solving and how is that benefiting you?**
We used to face three main problems: it was really difficult to save our customer's information, to manage conversations with just one phone and to follow up with contacts. respond.io solved them all. This benefited us because we were able to rise our enrollment rate (we use respond.io for education)
**Official Response from Blake Chen:**
> Thank you for your stellar review of respond.io! We truly appreciate the time that you've taken to do so.
We're thrilled to hear that respond.io has been able to help manage your conversations and information better! We're also happy that you find our Workflows simple, efficient, and easy to use. We hope that our platform will continue to serve you well and help take your business to new heights, in the most efficient way possible!
While we're happy to hear that the platofrm rarely fails, we regret and fully understand the slight delay due to the difference in time zones. Having said that, the good news is that we have now expanded our Support Team who are available 24 hours 5 days a week to make sure that all your needs are met. We will continue maximizing our efforts in providing the best support for our customers.
### 30. Pretty good service
**Rating:** 5.0/5.0 stars
**Reviewed by:** Bryan C. | Mid-Market (51-1000 emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** January 29, 2024
**What do you like best about respond.io?**
It's a wonderful app that brings the most comfortable way of contacting clients.
**What do you dislike about respond.io?**
Could be faster, sometimes it's really clutter
**What problems is respond.io solving and how is that benefiting you?**
It's the faster way that our company found to contact clients on a structured way
**Official Response from Blake Chen:**
> Thank you for sharing your experience with respond.io! We're thrilled to hear that our app has provided you with a comfortable way of contacting clients, streamlining your communication process effectively.
It's great to know that respond.io has enabled your company to contact clients in a faster and more structured way. Efficient client communication is vital for business success, and we're glad to be a part of your company's solution to achieving this.
We appreciate your feedback regarding the speed and occasional clutter within the app. We would like to understand your issue more specifically. Please feel free to reach out to us at https://respond.io/contact. We're here to support your business's needs and are dedicated to making respond.io even better for our users. Thank you for choosing respond.io, and we look forward to continuing to serve you!
### 31. How respond io change the way we work
**Rating:** 4.0/5.0 stars
**Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
**Reviewed Date:** August 10, 2023
**What do you like best about respond.io?**
As I'm doing customer service for 8 different locations. Sometimes it is hard for me to keep tabs on all of them at once. So having another colleague take over is very convenient and can leave notes for them as well on where we left off
**What do you dislike about respond.io?**
The downsides that there are going to be some micromanaging as the big bosses can see what we do and what we write. But not all bad as they would sometimes leave comments on what to do better
**What problems is respond.io solving and how is that benefiting you?**
It solves the handling of a lot of clients coming in at once and can leave notes to my teammates on where to continue the convo as I have more important matters to deal with
**Official Response from Blake Chen:**
> Thank you for taking the time to leave a review of respond.io! We truly appreciate it.
We're so happy to hear that respond.io has been able to help your business manage its customer conversations, especially with multiple agents. We're thrilled to know that our platform has helped you manage multiple clients all at once, together with your teammates. We hope that respond.io will continue to make your life easier, and help take your business to new heights!
### 32. Quick and efficient
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** February 01, 2024
**What do you like best about respond.io?**
Able to instantly and seamlessly respond
**What do you dislike about respond.io?**
Nothing to dislike with regards to respond
**What problems is respond.io solving and how is that benefiting you?**
We use it to run our WhatsApp line for our business allowing us to reach customers at their convenience
**Official Response from Blake Chen:**
> Thank you for sharing your positive experience with respond.io on G2! We're thrilled to hear that our platform enables you to instantly and seamlessly respond to your customers, which is a testament to our commitment to improving communication efficiency. Your satisfaction with our service, without finding aspects to dislike, motivates us to continue our efforts in providing a reliable and user-friendly solution.
It's great to learn that respond.io has been instrumental in running your WhatsApp line for business, facilitating customer outreach at their convenience. This aligns with our goal to solve communication challenges by offering a versatile platform that supports meaningful and timely interactions with your audience.
We appreciate your feedback and are here to support your business's ongoing success. If you have any suggestions or need further assistance, please don't hesitate to reach out through https://respond.io/contact. Your insights are invaluable to us as we strive to enhance our services and meet your evolving needs.
### 33. Extremely easy to use and a great support Team
**Rating:** 4.5/5.0 stars
**Reviewed by:** Rodrigo F. | Computer Software, Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through Google using a business email account
**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
**Reviewed Date:** April 27, 2023
**What do you like best about respond.io?**
We integrate respond.io after using another service (jivochat). respond.io is extremely easy to use. In our case, integration with Twilio was in 2 simple steps. Its documentation is mature, and, when I don't find a solution there, chat support in my native language (Spanish) always solves my problems. Great job! And congrats :)
**What do you dislike about respond.io?**
Business hours in my zone (Chile, South America) differ from business hours in respond.io-land. So, we need to consider it when we need help via chat.
**What problems is respond.io solving and how is that benefiting you?**
Respond.io has been a functional WhatsApp interface for our customer service department. Before respond.io, our main contact was by telephone. Now it is WhatsApp and other digital channels (Facebook, Instagram, Google Business). Our operators learned how to use the platform in a few days. Respond.io has made our communications with our clients more efficient.
**Official Response from Blake Chen:**
> Hi Rodrigo,
Thank you for kind review of respond.io! We're thrilled to hear that our processes and documentations have made life easier for you, and also also happy that you appreciate our superheroes from the Support team!
While we're glad that we've made communications with your clients more efficient, we regret and fully understand the slight delay due to the difference in time zones. Having said that, the good news is that we have now expanded our Support Team who are available 24 hours 5 days a week to make sure that all your needs are met. We will continue maximizing our efforts in providing the best support for our customers.
We hope that respond.io will continue serving you well in connecting with your customers!
### 34. Amazing platform and support
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** August 28, 2023
**What do you like best about respond.io?**
It is a platform that integrates most of the current functionalities that we look for in our company. Its multi-channel nature, the ability to integrate with dialogflow in such a simple and always efficient way is what we like the most.
**What do you dislike about respond.io?**
It's not that I don't like it, but I would love it if we can integrate AI directly, for example, with ChatGPT and Palm from Google
**What problems is respond.io solving and how is that benefiting you?**
All the communication that comes from the different channels (facebook, whatsapp, instagram, email, etc.) is currently being managed in respond.io, this for our company was a very big problem because we could not be aware of each channel independently .
**Official Response from Blake Chen:**
> Thank you for leaving a review for respond.io! We truly appreciate the time that you've taken to do so.
We're thrilled to hear that our platform has proved to be efficient and simple to use. We're always releasing new updates and features, striving to serve our customers better. We're also happy to hear that we're able to solve the problem of having multiple channels in multiple places, by having it all in one place! We hope that respond.io will continue to serve you well, and help take your business to new heights! ππ
In terms of integrating AI into our platform, we do have plans to do so. Do check out our roadmap ππΌ https://roadmap.respond.io/ to vote for existing features, or even request new ones!
### 35. Business Experience
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** January 15, 2024
**What do you like best about respond.io?**
Customer Care Agents are highly responsive. There have always been updates, and we are here for long happy with the services provided! Thank you
**What do you dislike about respond.io?**
The recent updated mobile app lack some features
**What problems is respond.io solving and how is that benefiting you?**
Professionalism, Gathering All in One
**Official Response from Blake Chen:**
> Thank you for your comprehensive review on respond.io. We're thrilled to hear about your positive experience with our highly responsive customer care agents and the continuous updates that keep our platform evolving. Your satisfaction and long-term happiness with our services are our top priorities.
Regarding your feedback on the recent update of our mobile app, we would like to know more. Are there any specific features you are looking for? Do reach out to us.
Respond.io aims to solve the challenges of managing multiple communication channels by providing an all-in-one platform that enhances professionalism and efficiency. It's great to hear that this consolidation is benefiting you, making your communication management more streamlined and effective.
For any further assistance or to share more about the features you'd like to see in our mobile app, please reach out to us at https://respond.io/contact. Your insights are invaluable in helping us improve and serve you better.
### 36. Managing multiple people has never been so easy
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Validated Reviewer:** Validated through a business email account
**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
**Reviewed Date:** July 26, 2023
**What do you like best about respond.io?**
The thing that I, personally, find the most helpful is how easy is to divide the tasks between the work group. Before using respond.io managing 10 clients between 3 coworkers was a nightmare. We often stepped on each other's toes and replied multiple times to the same person. With respond.io it's really easy to just assign one person to a certain coworker and that's it. It saves a lot of time and it's really professional.
**What do you dislike about respond.io?**
Personally I don't find almost any downsides to respond.io. If I had to pick one it would be that sometimes sound notifications are not always instantaneous. But that's it really, aside from this "problem" (that occurs very rarely) I don't find downsides to respond.io and it's been a pleasure to work with this tool.
**What problems is respond.io solving and how is that benefiting you?**
I mentioned it in the section before, but it helped manage our team incredibly well. We save a lot of time and effort by having our customers assigned to certain people. Also the snippet feature helps us massively to save precious time and make our customer support much more quicker and efficient.
**Official Response from Blake Chen:**
> Thank you for taking the time to leave a review for respond.io! We truly appreciate it.
We're thrilled to hear that respond.io has been able to help make life easier for you and your coworkers, especially when it comes to managing communications with your clients. We hope that our platform will continue to help you save time and manage your conversations efficiently, and take your business to new heights!
In regards to notifications, we are constantly improving our features and we hope that our constant updates and improvements will serve you and your business well!
### 37. Extraordinary.
**Rating:** 5.0/5.0 stars
**Reviewed by:** Dudu M. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** July 26, 2023
**What do you like best about respond.io?**
It is an excellent service to use as it is very useful and impacts business in the most positive way thinkable. It is the ultimate way of communicating and making sure everything is up to par.
**What do you dislike about respond.io?**
When there is loadshedding I cannot access it and many clients of mine can only use this way of communication. That is the only problem, otherwise everything is 100%.
**What problems is respond.io solving and how is that benefiting you?**
Communication barriers were a big issue, now with respond.io I am happy with the turnaround time.
**Official Response from Blake Chen:**
> Hi Dudu, thanks for taking the time to leave a review of respond.io! We truly appreciate it.
We're so happy to hear that respond.io has been able to help keep everything up to par, and that our platform has made communication easy and efficient! We hope that respond.io will continue to serve you well and help take your customer support level to new heights!
If you ever come across any issues at all, feel free to reach out to us: [https://respond.io/contact]
### 38. Excelent experience
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** January 30, 2024
**What do you like best about respond.io?**
Updates, is easy to handle and very easy to learn.
**What do you dislike about respond.io?**
Little hard to serch by name or id but you get it
**What problems is respond.io solving and how is that benefiting you?**
Faster responce
**Official Response from Blake Chen:**
> Thank you for sharing your thoughts on respond.io! It's fantastic to hear that you find the platform easy to handle and learn, and that the updates are keeping it fresh and functional for your needs. We strive to make our interface user-friendly and to ensure that new features and improvements meet the evolving requirements of our users.
It's great to know that respond.io has enabled you to achieve faster response times with your clients. In today's fast-paced world, the ability to respond promptly to customer inquiries can significantly enhance customer satisfaction and improve the overall effectiveness of your communication strategies.
We encourage you to reach out with any further feedback or suggestions you might have at https://respond.io/contact. Your input is crucial as we continue to refine and improve our platform. Thank you for choosing respond.io, and we look forward to supporting your continued success with efficient and effective communication tools!
In terms of searching by name, we would like to understand your problem better. Please feel free to reach out to us!
### 39. Business Messaging Platform that made My Work Easy & Fast
**Rating:** 4.5/5.0 stars
**Reviewed by:** MNV Harsha V. | Senior Software Engineer, Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through LinkedIn
**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.
**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.
**Reviewed Date:** May 17, 2023
**What do you like best about respond.io?**
Team management through the platform to get a quick response to the customer and easy flow design made the best outcome towards my requirement. I also loved the user interference of the application and multiple Integrations.
**What do you dislike about respond.io?**
Sometimes, I feel difficulty connecting to the flows, I've made changes but those don't get reflected as quickly. It made me wait for a bit long to sync. I hope it might be due to my network issue. Not sure :(
**What problems is respond.io solving and how is that benefiting you?**
Multiple team responses, easy filtering, quick flow designs helped a lot to same my time to get the promotional business done. The pricing plan for this platform is also reasonable when compared to the other platforms.
**Official Response from Blake Chen:**
> Hi MNV Harsha V.,
Thank you for taking the time to leave a review for respond.io! We appreciate the time that you've taken to do so.
We're thrilled to hear that our platform has been able to help you get your promotional business done with ease, and also help you get your desired outcomes through quick responses with your customers!
Should you continue to experience difficulties with the Workflows, you can contact us here: [https://respond.io/contact].
We hope that respond.io will continue to serve your business well. And don't forget to check out our roadmap [https://roadmap.respond.io] to request for new features, or to vote for existing ones!
### 40. extremely easy to use
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** February 19, 2024
**What do you like best about respond.io?**
usability, human interface and pricing..
**What do you dislike about respond.io?**
everything seems good, nothing so far....
**What problems is respond.io solving and how is that benefiting you?**
marketing
**Official Response from Blake Chen:**
> Thanks for sharing your positive experience with respond.io! We're glad to hear the usability, human interface, and pricing have met your needs. It's great to know everything's been good so far.
Delighted to see our platform supports your marketing efforts. If you have any questions or need further assistance, feel free to reach out at https://respond.io/contact. We appreciate your feedback!
### 41. Wonderful Platform
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** December 11, 2023
**What do you like best about respond.io?**
This is such a wonderful platform to grow my business.
It's easy to understand and the support from the team is fantastic!!
Thankyou to Respond.io!!
**What do you dislike about respond.io?**
Nothing.
There's nothing negative to say about Resond.io
**What problems is respond.io solving and how is that benefiting you?**
I can do better marketing and therefore better the profit of my business
**Official Response from Blake Chen:**
> Thank you for your enthusiastic review of respond.io on G2.com! It's fantastic to hear that you find our platform wonderful for growing your business. We strive to make respond.io user-friendly and easy to understand, so knowing that this aspect resonates with you is great feedback. Moreover, the support from our team is a crucial part of our service, and we're thrilled to hear you've had a fantastic experience with them.
It's equally gratifying to know that you don't have any negative aspects to highlight about respond.io. Our aim is to provide a seamless and positive experience for all our users, and your satisfaction is a testament to our efforts.
Regarding the benefits of respond.io, it's excellent to learn that our platform is aiding in enhancing your marketing efforts, subsequently improving the profitability of your business. Effective marketing is key to business growth, and we're proud to be part of your success story.
For any further questions, insights, or support, feel free to reach out at https://respond.io/contact. We're here to continue supporting you and your business on respond.io!
### 42. response.io really makes it easy and helps me to carry out my work activities
**Rating:** 5.0/5.0 stars
**Reviewed by:** fahmi p. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** November 05, 2023
**What do you like best about respond.io?**
When replying to messages with customers, we use the AI ββfeature which is very helpful so we can quickly respond to questions and input from customers
**What do you dislike about respond.io?**
There is no feature to block contacts yet, so if there are customers who spam, they cannot be filtered properly
**What problems is respond.io solving and how is that benefiting you?**
to make it easier to respond quickly to customers so as to increase effectiveness in work
**Official Response from Blake Chen:**
> Thank you for taking the time to share your valuable feedback about respond.io. We are delighted to hear that our AI feature has significantly enhanced your ability to quickly respond to customer inquiries and inputs. It's our priority to offer solutions that not only simplify communication but also boost efficiency and effectiveness in your daily operations.
We understand that in today's fast-paced world, timely responses are key to customer satisfaction and business success. It's gratifying to know that our platform is contributing positively to your workflow and helping you achieve better results in customer engagement.
To request for new features, do check out our roadmap ππΌ [https://roadmap.respond.io/] or even vote for existing ones!
### 43. One of the best and most complete chat and automation systems I have tried
**Rating:** 5.0/5.0 stars
**Reviewed by:** Stephania V. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**AI Translated:** This review has been translated from Spanish; Castilian using AI.
**Reviewed Date:** September 27, 2023
**What do you like best about respond.io?**
One of the best features that makes everything possible is its Workflow system and the option to connect them with any other system via API.
**What do you dislike about respond.io?**
One of the things that can be a downside is that when creating very large workflows, the performance of the resources is affected by the slowness of the page.
**What problems is respond.io solving and how is that benefiting you?**
In customer service follow-up, this allows us to detect failures and refine the protocols established by the company.
**Official Response from Blake Chen:**
> Thank you for your excellent comment about respond.io. We appreciate the time you have taken to do so.
We are glad to know that respond.io has been able to help you organize your messages across multiple platforms. We are also delighted to know that our wide range of features is being appreciated.
We hope that respond.io continues to provide you with good service and helps you take your business to new horizons.
### 44. Best for chat, data presentation and productivity
**Rating:** 5.0/5.0 stars
**Reviewed by:** Ajay S. | Mid-Market (51-1000 emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through Google using a business email account
**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.
**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
**Reviewed Date:** August 10, 2023
**What do you like best about respond.io?**
I am using as user to chat with clients, respond is best for productivity , very easy to use interface, and for clear data, stats presentation.
**What do you dislike about respond.io?**
Some time lags. Else this best. Also its keeps updating in very short period which i dont like.
**What problems is respond.io solving and how is that benefiting you?**
It connects me with clients and provides various tools and features that very important for customer satisfaction and growth of business.
**Official Response from Blake Chen:**
> Hi Ajay, thank you for taking the time to leave a review for respond.io. We truly appreciate it!
We're so happy that respond.io has been able to help you in so many ways, especially in terms of productivity and data. We are always updating and improving our platform to provide even more satisfaction for our customers. We hope that respond.io will continue to serve you and your business well, and help take your business to new heights!
Should you ever encounter any issues, don't hesitate to reach out to us here: [respond.io/contact]
### 45. I am very satisfied using respon.io. easy to manage the team
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** January 12, 2024
**What do you like best about respond.io?**
many facilities provided. among platforms that help manage teams
**What do you dislike about respond.io?**
improvements in terms of labels . create a label like whatapps
**What problems is respond.io solving and how is that benefiting you?**
in terms of management team
**Official Response from Blake Chen:**
> Thank you for sharing your positive feedback on respond.io via G2.com. It's great to hear that our platform's many facilities and team management features are meeting your needs effectively. Our goal is to make team collaboration and communication as seamless as possible, and it sounds like we're on the right track with your experience.
Your suggestion for improvements in terms of labels, specifically creating a label system similar to WhatsApp, is very valuable. We constantly strive to enhance our platform based on user feedback. Your idea will be considered as we continue to evolve and tailor our features to better suit our users' needs.
Respond.io is designed to solve the complexities of team management and communication, especially in a multi-channel environment. It's rewarding to know that this is benefiting your team management processes. Streamlining communication and improving collaboration efficiency are key benefits we aim to provide.
For any further suggestions or assistance, please feel free to reach out to us at https://respond.io/contact. Your insights and experiences help us continue to improve and adapt to our users' evolving needs.
### 46. excellent, it is usually very practical
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**AI Translated:** This review has been translated from Spanish; Castilian using AI.
**Reviewed Date:** April 09, 2024
**What do you like best about respond.io?**
your templates and the variation of social networks.
**What do you dislike about respond.io?**
your mobile application has some errors
**What problems is respond.io solving and how is that benefiting you?**
in general it is good
**Official Response from Blake Chen:**
> We're pleased to hear that you appreciate the templates and the variety of social media integrations available on respond.io. These features are designed to offer flexibility and reach, enhancing your communication strategies.
We apologize for the issues you've encountered with our mobile application. We are actively working to resolve these errors to provide a more reliable and seamless mobile experience.
It's great to know that you find respond.io generally beneficial. We're committed to ensuring that our platform continues to meet your needs effectively.
Thank you for your feedback. If you have any more issues or suggestions, please feel free to contact us at https://respond.io/contact. We're here to help and ensure respond.io supports your communication goals effectively!
### 47. Convinience
**Rating:** 5.0/5.0 stars
**Reviewed by:** Max t. | Small-Business (50 or fewer emp.)
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** August 05, 2023
**What do you like best about respond.io?**
It can set our own templates which will be very efficient when sending message to customers and it can access to all those social medias out there which will get more potential customers
**What do you dislike about respond.io?**
Sometimes it will bug out at the first place like didn't show out who's in charge for the specific message but after I refresh it, it shows out not really a matter but more like a bug that can be fixed
**What problems is respond.io solving and how is that benefiting you?**
It is solving the convenience of not having to look one by one in the social media to reply to customers, I can just directly message the customers
**Official Response from Blake Chen:**
> Hi Max, thank you for taking the time to leave a review of respond.io. We truly appreciate it!
We're thrilled to hear that respond.io has been efficient in helping you communicate with your customers, and that it helps you acquire even more potential customers as well! We hope that our platform will continue to serve you well and help take your business to new heights!
In terms of bugs, we're constantly improving our product and features. If you ever encounter any issues, do reach out to us here: [respond.io/contact]
### 48. Excellent product with excellent support
**Rating:** 4.5/5.0 stars
**Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through a review partner
**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.
**Reviewed Date:** October 09, 2023
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
**What do you like best about respond.io?**
The software works great and keeps being improved with extra channels, good how-to videos and manuals and direct support.
**What do you dislike about respond.io?**
The price might be a bit steep at first, and it has a bit of a learning curve. If you're alone to set it up and completely new to it, it might take some time to fully grasp its possibilities.
**What problems is respond.io solving and how is that benefiting you?**
We use respond.io for helpdesk purposes for 3 different software that we offer our clients. They can connect to us through different channels such as Whatsapp, facebook messenger or a chat plugin on our website. There are many more options but our clients mainly use these three.
**Official Response from Blake Chen:**
> Thank you for your review on respond.io! We truly appreciate the time that you've taken to do so.
We're thrilled to hear that our platform has been able to serve you well! We're also so grateful for the shoutout to our heroes from the Support Team. If you ever come across any issues with setting up, don't hesitate to contact us at π https://respond.io/contact so that we can further assist you.
We hope that respond.io will continue to serve you well!
### 49. Superb Support Team
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Validated Reviewer:** Validated through LinkedIn
**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
**Reviewed Date:** January 31, 2024
**What do you like best about respond.io?**
Jade from Respond.io is super helpful! She proactively clarifies everything and provides many relevant links to back up her explanation. 5 stars to her!
**What do you dislike about respond.io?**
I don't see any problem at all. It's a great product with a great team!
**What problems is respond.io solving and how is that benefiting you?**
Timely respond to my customer inquiries.
**Official Response from Blake Chen:**
> Thank you for your kind review and for taking the time to share your positive experience with respond.io, especially highlighting Jade's exceptional support. We're thrilled to hear that Jade's proactive approach and thorough explanations, backed by relevant resources, have significantly contributed to your satisfaction with our service. It's feedback like yours that inspires our team to maintain high standards of support and service.
We're equally pleased to know that you haven't encountered any issues with our platform. Our team works diligently to ensure respond.io remains a seamless and effective solution for our users, and it's rewarding to see this reflected in your experience.
Your insight on how respond.io has improved your ability to respond timely to customer inquiries underscores the core of what we aim to achieve - enhancing communication to foster better customer relationships. It's great to hear that our platform is benefiting your operations in such a crucial area.
We're committed to continuous improvement and value any further feedback you may have on how we can make your experience even better. Please feel free to reach out to us anytime at https://respond.io/contact if you have any suggestions or need further assistance.
Thank you once again for your support and for recognizing the efforts of our team members like Jade. We look forward to continuing to serve you with the same level of dedication and excellence.
### 50. I use Respond I.O on a daily basis, to communicate effectively with clients.
**Rating:** 5.0/5.0 stars
**Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.)
This reviewer's identity has been verified by our review moderation team. They have asked not to show their
name, job title, or picture.
**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
**Validated Reviewer:** Validated through Google using a business email account
**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
**Reviewed Date:** October 19, 2023
**What do you like best about respond.io?**
I like the built-in AI assist. It's intuitive, and very helpful in tailoring responses.
**What do you dislike about respond.io?**
I would like to see the addition of a method, to delete messages, sent in error.
**What problems is respond.io solving and how is that benefiting you?**
Respond I.O. provides, a way to communicate, and problem-solve issues with the client. Without direct telephonic, or voice conversation. It provides a more time-effective method, to solve the issue.
**Official Response from Blake Chen:**
> Thanks for sharing your feedback on respond.io! It means a lot to us.
We're happy to hear that our platform has been able to serve you well in terms of communication and problem-solving with your clients! We hope that respond.io will be able to help take your business to new heights π
For new features, do check out our roadmap π https://roadmap.respond.io/ to request new features or even vote for upcoming ones!
## respond.io Discussions
- [Respond.io support is always available, but AI agent activation and workflow fit are issues](https://www.g2.com/discussions/respond-io-support-is-always-available-but-ai-agent-activation-and-workflow-fit-are-issues) - 1 comment, 2 upvotes
- [Is respond IO safe?](https://www.g2.com/discussions/is-respond-io-safe) - 2 comments
- [What does respond io do?](https://www.g2.com/discussions/what-does-respond-io-do) - 2 comments
- [View respond.io pricing details and edition comparison](https://www.g2.com/products/respond-io/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-09-29+17%3A26%3A13+-0500&secure%5Bsession_id%5D=4fff205b-22f7-492e-8c90-e9fdca303c81&secure%5Btoken%5D=63d033c1ca375853fa8febfebb6bf0bf8820ae4a95aafa271305272c834ad1fc&format=llm_user)
## respond.io Features
**Channels**
- Multi-Channel Coverage
- Open Listening
**Conversational Platform**
- Personalization
- Omnichannel
- Contextual Engagement
- Proactive Engagement
**WhatsApp Messaging - WhatsApp Marketing**
- Transactional Messages
- Bulk WhatsApp Messaging
- Conversational Messaging
- Personalization
- Promotional Messages
- Automated Replies
**Design**
- Communications Strategy Development
- Personalization
- Inbound Identification
- Regulatory Compliance
- Batch Communications
- Multi-Channel Communication
- On-Demand Communications
- Interactive Content
**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support
**WhatsApp Business Platform - WhatsApp Marketing**
- Segmentation
- API Integration
- WhatsApp Commerce
- Analytics
**Generative AI**
- AI Text Summarization
**Generative AI**
- AI Text Summarization
- Generative AI
**Additional Functionality**
- Chat/Messaging
- Customer Database
- Customizable Branding
- Call Recording
- Autoresponders
- IVR
- Email Management
- Template Management
- SMS Messaging
- Surveys & Feedback
- Content Management
- Knowledge Base Management
- Compliance Management
- Multi-Language
- Interaction Tracking
- Third-Party Integrations
- Social Media Integration
- Workflow Management
- Customer History
- Activity Dashboard
- AI Copilot
- Video Support
- CRM
- Inbox Management
- API
- Alerts/Notifications
- Feedback Management
- Reporting & Statistics
- Collaboration Tools
- Activity Tracking
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