respond.io Reviews & Product Details

The respond.io support team has been very reliable, there is always a response whenever support is requested. Their onboarding team, especially Victoria, did a great job by patiently guiding me through the process.

Most importantly, help is readily available when needed. This is especially important in today’s AI-driven environment; having human support behind the AI makes a real difference when issues cannot be resolved automatically.

Overall, it is reassuring to know that there is always a human team available to support customers when it matters most.

I can see the team effort in adding new features every now and then which is great. Shows that the company and team are putting in effort to refine and upgrade. Review collected by and hosted on G2.com.

1) It would be helpful to continue onboarding support beyond the initial setup — for example, having at least two follow-up sessions, scheduled once every six months. This would allow users to refresh their knowledge, stay engaged, and learn about new features or updates they may not have discovered yet.

Regular touchpoints like these would add strong value and help users maximise the platform’s capabilities over time.

2) It would also be helpful to have clear button options, such as “AI Take Over Now” or “AI Take Over Later”.

For example, after I’ve just finished chatting with a customer, I may want to assign the AI to handle future follow-ups — not immediately. Currently, the AI may respond again right after my last message, which can confuse customers who think they are still speaking to a human.

Having a simple, manual control or confirmation button would give users better clarity and control over when the AI should step in, resulting in a smoother and less confusing customer experience.

3) The knowledge source still not stable in pulling in information for the AI agents.

4) Please keep the platform simple, intuitive, and easy to use as you continue upgrading. Aim for the Steve Jobs / iPhone philosophy — if a child can understand and use it, adoption will naturally increase.

Avoid making the interface overly complex like Google Ads, which often feels built only for programmers. Likewise, Facebook Ads can feel cluttered and lacking clear direction. Simplicity, clarity, and guided flows will greatly improve user experience and engagement.

Spare a thought for end users, many are not programmers, we can't understand if it's too complicated. Review collected by and hosted on G2.com.

• Ease of Use: Intuitive interface; agents can become productive quickly with minimal training.

• Ease of Implementation: Setup is straightforward, and the core workflows can be launched fast without heavy development.

• Customer Support: Responsive and knowledgeable; issues are handled clearly and with good follow-through.

• Frequency of Use: Used daily as the central hub for inbound and outbound messaging across channels.

• Number of Features: Strong breadth across inbox, automation, routing, analytics, and team management without feeling bloated.

• Ease of Integration: Integrates well with CRMs and internal tools via native integrations, webhooks, and API—supports scalable workflows. Review collected by and hosted on G2.com.

Some advanced automations have a learning curve, especially when you want more complex branching and edge-case handling. Review collected by and hosted on G2.com.

I like that respond.io allows me to communicate with my clients or potential clients through different channels like WhatsApp, Messenger, Instagram, and email, all centralized in one inbox. This facilitates communication and CRM-type control, allowing for more organized management without having to open different applications. What I like the most is that it is easy to use, it doesn't complicate you with technical things or API conditions. Moreover, the initial setup was super easy, in less than a day we had everything ready to answer our clients' frequently asked questions. It is undoubtedly the best tool there is. Review collected by and hosted on G2.com.

Well, I think that maybe the app sometimes doesn't notify, but I have solved it with some automations that are integrated with it, so, more than anything, the app could be improved just a little bit, but apart from that, everything works quite well. Review collected by and hosted on G2.com.

Respond.io stands out as a serious omnichannel platform rather than a simple chat inbox. What I like most is how flexible and structured it is for building real business workflows across WhatsApp and other messaging channels.

The workflow automation is powerful enough to handle lead qualification, routing, follow-ups, escalation rules, and handover between AI and human agents without breaking. This makes it suitable for complex setups such as multi-outlet businesses, agencies, and teams with strict SOPs.

Integrations are another major strength. Respond.io works very well with external CRMs, booking tools, webhooks, and automation platforms, allowing us to design end-to-end systems instead of disconnected tools. Once set up properly, it is very reliable and scalable. Review collected by and hosted on G2.com.

There is a learning curve, especially for teams that are new to automation or system-based thinking. Respond.io is not a plug-and-play tool, and users who expect instant results without proper setup may struggle initially.

Because the platform evolves quickly, teams need to keep their internal documentation and SOPs updated. Without this discipline, it is easy for less experienced users to misconfigure workflows or overcomplicate things.

Pricing can feel high for small businesses if they are not fully utilising automation, integrations, or multi-agent features. The value becomes clear only when the platform is used properly. Review collected by and hosted on G2.com.

What I really like best might be completely different from what most might like best, but I really like the calls. They are clear and fast and there is nothing more frustrating than to have to ask someone to repeat what they are saying due to a bad line. The quality of the calls are very impressive, and I can have all the details of a company saved in one safe place, and call without repeating myself. I really like it. And after today I really like the support team, really fast to assist, immediately replied to all of my questions, and in a very professional but polite manner. Review collected by and hosted on G2.com.

The downside to me personally is something that should in reality be a great tool, and that is that people who have administration rights can set individual access, so every single person can have access to certain or all work, but at the same time it can be set so precisely that others do not get to access any work at all. I have noticed it happens on all platforms and programs. But that is so far the only think I can think of that I dislike. Review collected by and hosted on G2.com.

We used to rely on WhatsApp Business as our main communication channel with clients, but we often lost many sales opportunities. Since we started using Respond.io, thanks to the platform's structured organization, managing leads has become much simpler and more efficient. The "AI Resume" feature has been a real lifesaver for all our agents, and it is definitely my favorite function (along with the option to leave notes for any member of our sales time). Additionally, the wide variety of tags available is extremely useful. It simply makes everything more organized, clear, and easier for agents to handle.

We use respond.io as an omnichanel for our sales, integrating WhatsApp, Facebook and Instagram. And because of this, we use it DAILY. Literally, all of our sales are closed through Respond.io!

The implementation was quick, easy and we didn't need much customer support. But whenever we need it, they're always so quick to reply and help us. Review collected by and hosted on G2.com.

One of the challenges we've faced is the difficulty of searching for specific contacts. Sometimes we need to use filters to make it work and, even then, the contacts don't always appear as expected. It can be a bit tedious to find a particular contact, although the directories have really helped us overcome this issue. This is the only drawback I see with Respond.io, the internal contact search engine. If improvements are done to make this easier, it would be a life saver! Review collected by and hosted on G2.com.

Sending bulk messages to our clients is straightforward, which is especially helpful for us as we work in the service industry. The platform is user-friendly for all team members, allowing everyone to manage chats, while a manager can easily monitor the conversations. We use it very regularly, and the installation process was simple. Additionally, templates are approved by META within 10 to 15 minutes, and the integration was both quick and uncomplicated. Review collected by and hosted on G2.com.

The only drawback i see is to start the conversation the other party should reply first to our template which we send. As of now that is the only thing Review collected by and hosted on G2.com.

What I appreciate most about respond.io is how effortlessly it allows me to handle conversations from various platforms all in one location. This convenience saves me a significant amount of time since I no longer have to constantly switch between different apps. The interface is also very clean and intuitive, making it easy to use. Additionally, the ability to automate responses and monitor team performance has been extremely useful for keeping things organised and enhancing overall communication. Review collected by and hosted on G2.com.

Honestly, I can't think of anything I dislike about respond.io. It has been a pleasure to use and fits our needs perfectly. Review collected by and hosted on G2.com.

The Omnichannel support is a game changer, and the use of AI Agents has made screening new tenants much more efficient while significantly reducing manual work. The developer documentation is straightforward, making it easy to understand and integrate with other services. During the entire workflow setup, we received outstanding support from the team whether we encountered workflow errors or general issues, they were always ready to assist. Respond.io has become our primary platform, and we now use it every day. Review collected by and hosted on G2.com.

There isn't much to complain about, though I did notice that certain integrations are only accessible at higher tiers. However, this is understandable and aligns with common industry practices. Review collected by and hosted on G2.com.

What I like most about respond.io is how simple and organized it is. Everything is in one place, which makes communication much easier and less stressful. It really helps me stay focused and save time when handling messages, and that makes a big difference for me. Review collected by and hosted on G2.com.

Honestly, it took me a little time at the beginning to fully understand all the features. Some parts felt a bit confusing at first, but once I got used to the platform, things became much smoother. Review collected by and hosted on G2.com.