# Best Customer Journey Mapping Tools ## How Many Customer Journey Mapping Tools Products Does G2 Track? **Total Products under this Category:** 103 ### Category Stats (Aug 2026) - **Average Rating:** 4.53/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Pushwoosh (+0.3%) - Among all products in this category, Pushwoosh recorded the largest rating increase compared to last month _Last updated: August 31, 2026_ ## How Does G2 Rank Customer Journey Mapping Tools Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 45,600+ Authentic Reviews - 103+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Customer Journey Mapping Tools ![G2 Grid® for Customer Journey Mapping Tools plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-journey-mapping/grids.png?focus%5B%5D=42445&focus%5B%5D=2887&focus%5B%5D=16131&focus%5B%5D=340&focus%5B%5D=23848&focus%5B%5D=28305&focus%5B%5D=56231&focus%5B%5D=51062) Highlighted products: Miro, Lucid Visual Collaboration Suite, CleverTap, Agentforce Marketing (formerly Salesforce Marketing Cloud), Glassbox, Contentsquare, MoEngage, and Quadient Inspire. Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-journey-mapping/grids.json?focus%5B%5D=miro&focus%5B%5D=lucid-software-inc-lucid-visual-collaboration-suite&focus%5B%5D=clevertap&focus%5B%5D=agentforce-marketing-formerly-salesforce-marketing-cloud&focus%5B%5D=glassbox&focus%5B%5D=contentsquare&focus%5B%5D=moengage&focus%5B%5D=quadient-inspire) **Sponsored** ### Adobe Campaign Adobe Campaign is a powerful cross-channel marketing platform that enables organizations to orchestrate, launch, and measure personalized marketing campaigns at scale. With robust workflow automation, integrated data management, and precise targeting capabilities, Adobe Campaign empowers marketing teams to deliver consistent, relevant, and data-driven experiences that increase engagement, loyalty, and ROI. Unified Customer Profile Build unified customer profiles from data gathered across all your marketing channels. Adobe Campaign brings together all your customer data - from online and offline sources - into one connected view. This helps marketers understand each customer better and use these insights to create personalized, multi-step campaigns based on real behaviors, preferences, and past interactions. Cross-Channel Campaign Workflows Reach customers with impactful campaigns across your channels, all managed from a unified platform. Adobe Campaign lets you launch, personalize, and optimize multi-channel campaigns at scale, so you can deliver consistent experiences, accelerate execution, and drive performance across email, SMS, push notifications, direct mail, and more. Data Management & Segmentation Create highly targeted audience segments from your data warehouse using virtually any variable in a customer profile. Use these audiences in Adobe Campaign for personalized, multi-channel campaigns or share them across Adobe Experience Cloud solutions to drive more relevant customer experiences. Personalized Offers Adobe Campaign makes it easy to deliver the right offer, every time, at enterprise scale. With Adobe Campaign, marketers can manage, deploy and analyze dynamic offers across campaigns using centralized tools, rule-based logic, offer simulation, and performance insights. Content Authoring & AI Assistant Adobe Campaign gives your teams the tools to author, personalize, and manage content across channels with speed, consistency, and flexibility. Generate copy, subject lines, imagery, and even full emails that align with your brand using the built-in AI Assistant for content generation. Dynamic Reporting & Measurement Use built-in reports to quickly analyze campaign performance, customer engagement, and financial outcomes. Customize any of the reporting templates or define your own success metrics based on the KPIs that matter the most to your business, and share reports to wider teams on an automated or recurring basis. Managed Cloud Services Adobe Campaign is architected for high performance, with cloud-native infrastructure that supports campaign execution at high scale. Organizations can deploy enterprise campaigns with confidence, even at peak volumes, and benefit from high availability, lower operational overhead, and reduced IT dependency. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2108&secure%5Bchosen_at%5D=2026-08-31T22%3A08%3A35Z&secure%5Bdisplayable_resource_id%5D=1224&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=36&secure%5Bplacement_resource_ids%5D%5B%5D=624&secure%5Bplacement_resource_ids%5D%5B%5D=1224&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=442&secure%5Bresource_id%5D=2108&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-journey-mapping&secure%5Btoken%5D=15c9995257cc46b9ed621154f1219d12c82f0470ffbd595f4c5dc91c28dba436&secure%5Burl%5D=https%3A%2F%2Fbusiness.adobe.com%2Fproducts%2Fcampaign%2Fadobe-campaign.html%3Fsdid%3DM7K4SBRY%26mv%3Daffiliate&secure%5Burl_type%5D=custom_url) ### [Miro](https://www.g2.com/products/miro/reviews) Miro is the collaborative workspace where agents and teams converge to think, decide, and build together. As AI accelerates work, the challenge for organizations isn't doing more; it's turning individual output into scaled impact. Serving more than 100 million users across 250,000 customers, Miro’s shared, secure canvas surfaces the context that empowers teams to solve harder problems, make better decisions, and move work forward faster. Founded in 2011, Miro currently employs 1,600 people in 13 hubs around the world. To learn more, visit miro.com Key AI capabilities include Flows, which are visual AI workflows that automate multi-step processes while empowering teams with full visibility and control at every step; Sidekicks, which are conversational AI co-creators with expertise on specific tasks, jobs, or processes that move work forward; and Your AI and Knowledge, a collaborative integration layer that connects and enhances existing enterprise AI capabilities without leaving the platform. The Model Context Protocol (MCP) extends the ecosystem by accelerating agentic code, leveraging context from Miro to generate code in agents powered by Miro’s own MCP server. Miro for Product Acceleration is a comprehensive solution of integrated AI-first products designed to help product teams make smarter decisions about what to build and move faster. All of these capabilities are built on one platform with a shared data model, advanced security and compliance controls, and responsible AI certification at the forefront. By embedding AI where teamwork happens, Miro keeps teams in the flow of work, accelerates processes, and ultimately transforms organizations. **Average Rating:** 4.6/5.0 **Total Reviews:** 13,426 #### G2 Deal: Get Miro free forever! Miro is a visual workspace for innovation. Dream, design, and build the future together with your distributed team! Over 60 million users depend on Miro to collaborate on product development and speed up time to market. This free forever deal lets anyone start fast with our 2500+ Miro templates. **Price:** Free forever [View this exclusive G2 deal](https://www.g2.com/deals/offers/5981a099-f035-4538-b535-bab393694efc?source=categories) #### How Do G2 Users Rate Miro? - **Ease of Admin:** 8.6/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.3/10 (Category avg: 8.4/10) - **Customizable Templates:** 8.5/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Miro? - **Seller:** [Miro](https://www.g2.com/sellers/miro) - **Company Website:** miro.com - **Year Founded:** 2011 - **HQ Location:** San Francisco, California - **Twitter:** @MiroHQ 38,406 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f57ac7919e85e990749a7e280ff060714aa191b894eb78b9d1e3aaf8a9dc519a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmirohq%2F&secure%5Burl_type%5D=linkedin_company_website) 2,840 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager, Project Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 39% Small, 29% Medium #### What Do G2 Reviewers Say About Miro? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Miro for its **ease of use** , making collaboration and idea sharing straightforward and efficient. - Users value the **effortless collaboration** Miro offers, facilitating seamless teamwork and idea management in one visual space. - Users value Miro's **intuitive features** and flexibility, enhancing productivity and creativity with seamless visualizations. - Users love the **real-time collaboration** feature of Miro, enabling effortless teamwork and idea sharing in a visual space. - Users love the **real-time collaboration** in Miro, enhancing teamwork and idea sharing seamlessly across projects. ##### Cons - Users express a need for **missing features** , particularly for a unified overview and better control on boards. - Users find that Miro's **embedding in Confluence pages appears cluttered** , detracting from the overall presentation quality. - Users find Miro's **limited features** restrictive, especially on the free plan and for larger teams, increasing costs significantly. - Users face a **steep learning curve** with Miro, making initial usage challenging despite its powerful functionality. - Users report **slow loading** times and inefficiencies when navigating large boards and documents in Miro. #### What Are Recent G2 Reviews of Miro? **["Makes Remote Collaboration Feel More Connected"](https://www.g2.com/survey_responses/miro-review-13367772)** **Rating:** 4.0/5.0 stars _— priyanshu d._ [Read full review](https://www.g2.com/survey_responses/miro-review-13367772) **["Visual architecture mapping and team collaboration with Miro"](https://www.g2.com/survey_responses/miro-review-12185316)** **Rating:** 4.5/5.0 stars _— Estrella A._ [Read full review](https://www.g2.com/survey_responses/miro-review-12185316) #### What Are G2 Users Discussing About Miro? - [How are teams using Miro to enhance collaboration and brainstorming in a virtual environment?](https://www.g2.com/discussions/miro-how-are-teams-using-miro-to-enhance-collaboration-and-brainstorming-in-a-virtual-environment) - 5 comments, 6 upvotes - [How are teams using Miro to enhance collaboration and brainstorming in a virtual environment?](https://www.g2.com/discussions/how-are-teams-using-miro-to-enhance-collaboration-and-brainstorming-in-a-virtual-environment) - 1 comment, 2 upvotes - [What is Miro used for?](https://www.g2.com/discussions/what-is-miro-used-for) - 4 comments, 1 upvote - [What is InVision Freehand used for?](https://www.g2.com/discussions/what-is-invision-freehand-used-for) - 1 comment, 2 upvotes - [Is mural or Miro better?](https://www.g2.com/discussions/is-mural-or-miro-better) - 2 comments, 1 upvote ### [Lucid Visual Collaboration Suite](https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews) Lucid is a Work Acceleration Platform powered by visual collaboration that helps teams see and build the future. Serving more than 100 million users and 99% of the Fortune 500, its enterprise offering is the Lucid Visual Collaboration Suite, which combines Lucidchart for intelligent diagramming and Lucidspark for virtual whiteboarding. With an infinite, universal canvas, cross-functional teams can switch seamlessly between purpose-built toolsets to visualize complex systems, ideate, plan, and build better ideas faster. Key enterprise capabilities include powerful optional accelerators that specialize the platform for specific initiatives. The Agility Accelerator surfaces insights on team health and enables data-backed capacity planning; the Cloud Accelerator automatically generates up-to-date, customizable cloud infrastructure documentation; and the Process Accelerator delivers increased governance and standardization for maintaining organizational processes. Additionally, both core applications feature built-in AI capabilities and extensive integrations with industry leaders like Atlassian, Google, Microsoft, and Slack. The Lucid Suite facilitates seamless remote and hybrid collaboration across the entire enterprise—from IT and engineering to marketing and operations. Organizations use team hubs as a virtual home base for creating and sharing documentation, keeping work visible to the right people. Backed by enhanced enterprise security and premium support options, the Lucid Suite accelerates strategic initiatives such as technology innovation, faster decision-making, and operational excellence, ultimately driving large-scale organizational change. **Average Rating:** 4.5/5.0 **Total Reviews:** 8,743 #### How Do G2 Users Rate Lucid Visual Collaboration Suite? - **Ease of Admin:** 9.0/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.1/10 (Category avg: 8.4/10) - **Customizable Templates:** 8.7/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Lucid Visual Collaboration Suite? - **Seller:** [Lucid Software Inc.](https://www.g2.com/sellers/lucid-software-inc) - **Company Website:** lucid.co - **Year Founded:** 2010 - **HQ Location:** South Jordan, UT - **Twitter:** @LucidSoftware 14,511 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e50e2fe2fc895eb6577cff5e936d94630d3ffcd96cd80b97029bd2b1862798d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1214453%2F&secure%5Burl_type%5D=linkedin_company_website) 1,380 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Student - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 40% Small, 35% Medium #### What Do G2 Reviewers Say About Lucid Visual Collaboration Suite? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Lucid Visual Collaboration Suite, finding it intuitive and simple for diagramming tasks. - Users find the **ease of creation** in Lucid Visual Collaboration Suite essential for efficient teamwork and project planning. - Users value the **intelligent diagramming** capabilities of Lucid Visual Collaboration Suite, enhancing creativity and collaboration effortlessly. - Users appreciate the **user-friendly interface** and extensive features of Lucid Visual Collaboration Suite for efficient diagram design. - Users appreciate the **effective team collaboration** features of Lucid Visual Collaboration Suite, enhancing productivity and seamless communication. ##### Cons - Users find a **steep learning curve** in mastering Lucid Visual Collaboration Suite, requiring time to fully utilize its features. - Users find the **limited features for free accounts** restrict their ability to fully explore the suite's potential. - Users face **diagramming issues** , including limited shapes and performance lags, hindering smooth collaboration and presentations. - Users often find the **limited features** in the basic plan restrictive, hindering their overall collaboration experience. - Users find Lucid's interface to be **not intuitive** , especially when transitioning from other collaboration tools like Figjam. #### What Are Recent G2 Reviews of Lucid Visual Collaboration Suite? **["Five years in and still my go-to for diagrams"](https://www.g2.com/survey_responses/lucid-visual-collaboration-suite-review-13153211)** **Rating:** 5.0/5.0 stars _— Andrés A._ [Read full review](https://www.g2.com/survey_responses/lucid-visual-collaboration-suite-review-13153211) **["Lucid Simplifies Technical Design and Team Collaboration"](https://www.g2.com/survey_responses/lucid-visual-collaboration-suite-review-13164707)** **Rating:** 4.0/5.0 stars _— Jayesh W._ [Read full review](https://www.g2.com/survey_responses/lucid-visual-collaboration-suite-review-13164707) #### What Are G2 Users Discussing About Lucid Visual Collaboration Suite? - [What is Lucidchart used for?](https://www.g2.com/discussions/what-is-lucidchart-used-for) - 4 comments, 5 upvotes - [How do you use a Lucidchart diagram?](https://www.g2.com/discussions/how-do-you-use-a-lucidchart-diagram) - [Is Lucidchart any good?](https://www.g2.com/discussions/is-lucidchart-any-good) - 5 comments, 11 upvotes - [What can you do with Lucidchart?](https://www.g2.com/discussions/what-can-you-do-with-lucidchart) - 2 comments, 1 upvote ### [CleverTap](https://www.g2.com/products/clevertap/reviews) CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a lifetime. It offers analytics that encompasses every aspect of the lifecycle, enabling businesses to measure and optimize each experience in real time. The all-in-one platform unifies experiences from every touchpoint, paving the way for a new era of customer engagement. CleverTap's CleverAI™ Decisioning Engine and Agentic Universe is designed to maximize ROI. It enables true individualization — where every customer is a segment of one. A suite of intelligent, purpose-built AI agents works seamlessly in the background, optimizing every interaction across message, content, channel, and timing, so teams can stay focused on outcomes. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering both speed and economies of scale. CleverTap is trusted by 2000 customers, including TiltingPoint, Gamebasics, Big Fish, MobilityWare, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, and Tesco. Backed by leading investors such as Peak XV Partners, Tiger Global, Accel, CDPQ and 360 One, the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, and Jakarta. For more information, visit clevertap.com or follow us on: LinkedIn: https://www.linkedin.com/company/clevertap/ Twitter: https://twitter.com/CleverTap **Average Rating:** 4.6/5.0 **Total Reviews:** 651 #### G2 Deal: 75% discount for the first 6 months on CleverTap Essentials plan CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. Get 75% off for 6 months, 30-day free trial & much more. [View this exclusive G2 deal](https://www.g2.com/deals/offers/1257ba26-e51e-47e1-a552-41e6d81c5911?source=categories) #### How Do G2 Users Rate CleverTap? - **Ease of Admin:** 9.0/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.8/10 (Category avg: 8.4/10) - **Customizable Templates:** 8.6/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind CleverTap? - **Seller:** [CleverTap](https://www.g2.com/sellers/clevertap) - **Company Website:** clevertap.com - **Year Founded:** 2013 - **HQ Location:** Mountain View, California - **Twitter:** @CleverTap 21,633 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9cccb4948a9548778dcef60779341f224104f56f9a086278d4c23af76642c1fc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6611801%2F&secure%5Burl_type%5D=linkedin_company_website) 650 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager, Marketing Manager - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 53% Medium, 28% Small #### What Do G2 Reviewers Say About CleverTap? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **intuitive analytics** of CleverTap, enabling effective tracking and insights for successful marketing campaigns. - Users value the **responsive customer support** of CleverTap, aiding them in effectively utilizing the platform. - Users highlight CleverTap's **automation capabilities** , enhancing engagement and simplifying targeted marketing efforts effectively. - Users appreciate the **ease of use** of CleverTap, finding it intuitive and seamless for their marketing tasks. - Users value the **personalization capabilities** of CleverTap, enhancing targeted marketing and improving overall user engagement. ##### Cons - Users find the **steep learning curve** of CleverTap overwhelming initially, hindering effective usage for newcomers. - Users express frustration over the **missing features** in CleverTap, affecting usability and campaign creation significantly. - Users find the **interface not intuitive** , facing a steep learning curve that complicates their initial experience with CleverTap. - Users find the **pricing high** , which makes reconsidering the software's usage essential for many customers. - Users find the **interface and features complex** , especially new users facing a steep learning curve. #### What Are Recent G2 Reviews of CleverTap? **["CleverTap’s Intuitive Platform with Powerful Integrations, Analytics, and AI Insights"](https://www.g2.com/survey_responses/clevertap-review-13362447)** **Rating:** 5.0/5.0 stars _— Prathmesh S._ [Read full review](https://www.g2.com/survey_responses/clevertap-review-13362447) **["CleverTap: Easy, Scalable Marketing Automation with Outstanding Support"](https://www.g2.com/survey_responses/clevertap-review-13365287)** **Rating:** 5.0/5.0 stars _— Malik M. M._ [Read full review](https://www.g2.com/survey_responses/clevertap-review-13365287) ### [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) Agentforce Marketing is Salesforce’s marketing solution for the Agentic Enterprise. AI agents help marketers plan, create, optimize, and orchestrate adaptive customer experiences across every channel and interaction. Built on the world’s #1 CDP, Agentforce Marketing connects data, AI, automation, and engagement into one deeply unified platform for B2B and B2C marketing. Agentforce Marketing is part of Marketing Cloud. It’s the next evolution of marketing orchestration where humans and AI agents work together to grow customer relationships and revenue. **Average Rating:** 4.0/5.0 **Total Reviews:** 4,385 #### How Do G2 Users Rate Agentforce Marketing (formerly Salesforce Marketing Cloud)? - **Ease of Admin:** 7.8/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.4/10 (Category avg: 8.4/10) - **Customizable Templates:** 8.3/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Agentforce Marketing (formerly Salesforce Marketing Cloud)? - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** www.salesforce.com - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce 579,511 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, Marketing Coordinator - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 47% Medium, 28% Small #### What Do G2 Reviewers Say About Agentforce Marketing (formerly Salesforce Marketing Cloud)? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **user-friendly UI** of Agentforce Marketing enhances their experience and boosts engagement effectively. - Users value the **robust automation capabilities** of Agentforce Marketing, enhancing multi-channel customer engagement and lead conversion. - Users value the **seamless integrations** of Agentforce Marketing, enhancing data consolidation and empowering personalized customer journeys. - Users appreciate the **automation capabilities** of Agentforce Marketing, enabling effective, personalized email campaigns with minimal ongoing effort. - Users highly value the **automation capabilities** of Agentforce Marketing, enhancing efficiency and personalization in campaigns. ##### Cons - Users find the **learning curve steep** for Salesforce Marketing Cloud, citing complexity and lack of intuitive guidance. - Users face a **steep learning curve** with Agentforce Marketing, requiring significant effort to master SQL and AMPScript. - Users find the **complexity** of Agentforce Marketing overwhelming, with numerous pathways and challenging automation setups requiring extensive knowledge. - Users find the product **expensive** , making it less accessible despite its capabilities and features. - Users find the **complex usage** of Agentforce Marketing frustrating, particularly during setup, navigation, and automation processes. #### What Are Recent G2 Reviews of Agentforce Marketing (formerly Salesforce Marketing Cloud)? **["Centralized, Automated Customer Engagement with Powerful Targeting"](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12960617)** **Rating:** 4.0/5.0 stars _— Verified User in Oil & Energy_ [Read full review](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12960617) **["Powerful, Data-Driven Marketing Automation for Enterprise Teams"](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12434861)** **Rating:** 5.0/5.0 stars _— Sadi H._ [Read full review](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12434861) #### What Are G2 Users Discussing About Agentforce Marketing (formerly Salesforce Marketing Cloud)? - [I'm stuck on setting up automated email campaigns in Salesforce Marketing Cloud Engagement. Any tips?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-email-campaigns-in-salesforce-marketing-cloud-engagement-any-tips) - 3 comments - [How is Salesforce Marketing Cloud Account Engagement helping businesses tailor their marketing efforts to individual customer needs?](https://www.g2.com/discussions/how-is-salesforce-marketing-cloud-account-engagement-helping-businesses-tailor-their-marketing-efforts-to-individual-customer-needs) - 2 comments - [Is Salesforce an ESP?](https://www.g2.com/discussions/is-salesforce-an-esp) - 3 comments - [Do you need salesforce to use pardot?](https://www.g2.com/discussions/do-you-need-salesforce-to-use-pardot) - 2 comments - [What is Salesforce ad studio?](https://www.g2.com/discussions/what-is-salesforce-ad-studio) - 2 comments ## FAQs About Customer Journey Mapping Tools Generated using AI Last updated: June 3, 2026 ### Best journey mapping tools for service design teams Based on G2 reviews, these products are commonly used for service design collaboration and journey mapping. - [Miro](https://www.g2.com/products/miro) — collaborative workshops and journey mapping. - [Lucid Visual Collaboration Suite](https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite) — process documentation and user flow mapping. - [CleverTap](https://www.g2.com/products/clevertap) — lifecycle journeys and behavioral segmentation. - [Contentsquare](https://www.g2.com/products/contentsquare) — friction analysis and journey optimization. ### Which is the best customer journey mapping tool for marketers Based on G2 reviews, marketers often shortlist these tools for campaign planning, journey visibility, and audience analysis. - [CleverTap](https://www.g2.com/products/clevertap) — multichannel campaigns and lifecycle automation. - [WebEngage](https://www.g2.com/products/webengage) — retention journeys and behavioral targeting. - [Netcore Customer Engagement Platform](https://www.g2.com/products/netcore-customer-engagement-platform) — omnichannel messaging and personalization. - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud) — journey automation and audience personalization. ### Which customer journey mapping software integrates with CRM Based on G2 reviews, these tools are frequently used when CRM connectivity is important to the workflow. - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud) — Salesforce CRM connected journey orchestration. - [CleverTap](https://www.g2.com/products/clevertap) — CRM workflows with multichannel engagement. - [Zoho CRM](https://www.g2.com/products/zoho-crm) — centralized records and lifecycle workflows. - [ChurnZero](https://www.g2.com/products/churnzero) — account health and CRM-linked automation. ### What should buyers look for in customer journey mapping tools According to verified users, buyers tend to focus on a few recurring themes: clear visual mapping, easy collaboration, reusable templates, and a shared workspace that keeps research, ideas, and process details in one place. Reviews also point to the importance of integrations, especially when teams need journey work to connect with CRM, ticketing, or project systems. For marketing and analytics-focused use cases, users value segmentation, event tracking, funnels, and automation that support follow-up actions. Many reviewers also call out practical concerns like performance on large boards, ease of onboarding for new contributors, and how quickly teams can move from brainstorming to an agreed next step. ### How do teams use customer journey mapping for onboarding According to verified users, onboarding is one of the clearest workflow use cases in this category. Teams use journey mapping to visualize each stage a customer goes through, from first touch to setup, training, adoption, and early success milestones. Reviews describe teams using maps to spot drop-off points, clarify handoffs between departments, and keep onboarding tasks, notes, and customer context in one visible place. In more operational tools, users also mention automating reminders, segmenting customers by stage, and triggering targeted outreach when someone stalls or needs help. The common benefit is better alignment across teams and a more consistent onboarding experience. ### [Glassbox](https://www.g2.com/products/glassbox/reviews) Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape. **Average Rating:** 4.9/5.0 **Total Reviews:** 788 #### How Do G2 Users Rate Glassbox? - **Ease of Admin:** 9.8/10 (Category avg: 8.7/10) - **Multiple Personas:** 9.9/10 (Category avg: 8.4/10) - **Customizable Templates:** 9.9/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 5.7/10 (Category avg: 10/10) #### Who Is the Company Behind Glassbox? - **Seller:** [Glassbox](https://www.g2.com/sellers/glassbox) - **Company Website:** www.glassbox.com - **Year Founded:** 2010 - **HQ Location:** London - **Twitter:** @GlassboxDigital 1,803 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a86bc192b8b339fb694c9046e07217cea07a19220fc62bc7b47b81f0bc0a651&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10491772%2F&secure%5Burl_type%5D=linkedin_company_website) 280 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Digital Analyst, Product Owner - **Top Industries:** Financial Services, Insurance - **Company Size:** 77% Large, 18% Medium #### What Do G2 Reviewers Say About Glassbox? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** in Glassbox for efficiently accessing and analyzing recorded sessions. - Users value the **ease of accessing session replays** , enhancing operations and providing insights into user experiences. - Users benefit from **immediate insights** with Glassbox, enabling timely actions and identifying revenue opportunities efficiently. - Users value the **recorded sessions and heat maps** for enhancing user experience and optimizing feature placement effectively. - Users value the **deep insights into customer journeys** that Glassbox provides, enhancing website optimization and user experience. ##### Cons - Users face **session issues** , including split links, limited history, and slow query response times affecting overall usability. - Users find the **navigation icons not intuitive** , making it difficult to understand their functions within Glassbox. - Users find the **session management cumbersome** , as it can be overwhelming and lacks adequate capture reliability. - Users find the **learning curve challenging** , noting the need for improved training and easier access to documentation. - Users feel the lack of **missing features** , such as advanced reporting options and data query capabilities in Glassbox. #### What Are Recent G2 Reviews of Glassbox? **["Glassbox:Transforms Digital Insights with Powerful Analytics and Seamless Session Replays"](https://www.g2.com/survey_responses/glassbox-review-11982027)** **Rating:** 5.0/5.0 stars _— ADITYA T._ [Read full review](https://www.g2.com/survey_responses/glassbox-review-11982027) **["Essential for Identifying User Friction Points"](https://www.g2.com/survey_responses/glassbox-review-12699865)** **Rating:** 4.0/5.0 stars _— Basma K._ [Read full review](https://www.g2.com/survey_responses/glassbox-review-12699865) #### What Are G2 Users Discussing About Glassbox? - [What is Glassbox used for?](https://www.g2.com/discussions/what-is-glassbox-used-for) ### [Contentsquare](https://www.g2.com/products/contentsquare/reviews) Contentsquare is an AI-powered experience intelligence platform designed to help businesses understand customer behavior and optimize user engagement across digital channels. By capturing and analyzing high-fidelity behavioral and performance data from both web and mobile environments, Contentsquare provides teams with the insights necessary to enhance customer experiences, drive conversions, and ultimately increase customer lifetime value. This platform caters to a diverse range of industries and is particularly beneficial for enterprise brands looking to gain a deeper understanding of their customers. With over 2,000 trusted clients, Contentsquare is utilized by marketing, product, and UX teams to identify the reasons behind customer engagement or abandonment. The platform's ability to transform complex data into actionable insights allows organizations to make informed decisions that improve user experiences and boost overall performance. Contentsquare distinguishes itself from traditional analytics solutions by not only reporting on what has happened but also providing explanations for why certain behaviors occur. This is achieved through immersive visualizations that illustrate user journeys and interactions, coupled with AI-powered insights that highlight key trends and anomalies. The platform encompasses various analytical components, including Experience Analytics, Experience Monitoring, Product Analytics, and Voice of Customer, creating a comprehensive ecosystem for understanding customer dynamics. Key features of Contentsquare include its ability to visualize user interactions in real-time, monitor website performance, and analyze product usage patterns. These features empower teams to pinpoint areas of friction within the customer journey, enabling them to implement targeted improvements. Additionally, the Voice of Customer functionality allows businesses to gather and analyze customer feedback, further enriching the understanding of user needs and preferences. By leveraging these insights, organizations can reduce customer frustration, enhance satisfaction, and foster long-term loyalty. In summary, Contentsquare stands out in the experience intelligence category by offering a holistic approach to understanding customer behavior. Its combination of advanced analytics, AI-driven insights, and user-friendly visualizations equips teams with the tools they need to optimize digital experiences effectively. As businesses continue to navigate the complexities of customer engagement, Contentsquare provides a robust solution for driving meaningful improvements and achieving strategic objectives. **Average Rating:** 4.6/5.0 **Total Reviews:** 631 #### How Do G2 Users Rate Contentsquare? - **Ease of Admin:** 8.4/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.0/10 (Category avg: 8.4/10) - **Customizable Templates:** 8.3/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Contentsquare? - **Seller:** [Contentsquare](https://www.g2.com/sellers/contentsquare) - **Company Website:** www.contentsquare.com - **Year Founded:** 2012 - **HQ Location:** Paris - **Twitter:** @Contentsquare 6,548 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4fbd69b63f9f068bc7214031737b0c8a00f8bbf6e088491795d42de1f1d27d33&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2566485%2F&secure%5Burl_type%5D=linkedin_company_website) 1,687 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Digital Analyst, Digital Experience Manager - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 45% Large, 33% Medium #### What Do G2 Reviewers Say About Contentsquare? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **easy-to-understand insights** from Contentsquare, facilitating effortless communication and data analysis for teams. - Users value Contentsquare's **intuitive analytics** for effortlessly tracking user behavior and gaining actionable insights. - Users appreciate the **ease of use** of Contentsquare, enabling effortless tracking and insightful data analysis. - Users value the **intuitive customer understanding** capabilities of Contentsquare, leading to informed decisions and enhanced eCommerce performance. - Users appreciate Contentsquare for its **in-depth journey analysis** , providing valuable insights into customer behavior to improve eCommerce sites. ##### Cons - Users find the **complex features** of Contentsquare can complicate usability and hinder effective learning. - Users are frustrated by the **missing features** in Contentsquare, impacting usability and limiting advanced comparisons. - Users find Contentsquare's **complexity** overwhelming, particularly when navigating features and technical requirements without proper training. - Users experience **frustrating interactions** with engagement maps and desire clearer updates for dashboard changes. - Users find the **learning curve challenging** , requiring time and effort to understand complex modules and technical issues. #### What Are Recent G2 Reviews of Contentsquare? **["Empowers Deep User Behavior Insights, Needs Simplified Setup"](https://www.g2.com/survey_responses/contentsquare-review-13229415)** **Rating:** 4.0/5.0 stars _— Tiberiu A._ [Read full review](https://www.g2.com/survey_responses/contentsquare-review-13229415) **["Very usefull tool to analyze UX"](https://www.g2.com/survey_responses/contentsquare-review-7899135)** **Rating:** 5.0/5.0 stars _— Hugo S._ [Read full review](https://www.g2.com/survey_responses/contentsquare-review-7899135) #### What Are G2 Users Discussing About Contentsquare? - [What is Contentsquare used for?](https://www.g2.com/discussions/what-is-contentsquare-used-for) - 1 upvote ### [MoEngage](https://www.g2.com/products/moengage/reviews) MoEngage is an Agentic customer engagement platform trusted by 1,350+ global brands, including Coca-Cola, Flipkart, Starbucks, Citibank, Domino’s, T-Mobile, and OYO. We power personalized experiences for 2 billion users monthly, tracking over 1 trillion data points and delivering 100B+ messages per month. Founded in 2014 to solve repetitive customer engagement challenges, the platform has evolved into a full-stack solution that unifies data, AI, and engagement across 16+ channels. At the core of our platform is Merlin AI - a purpose-built Agentic AI for marketing teams. MoEngage’s Merlin AI enables marketers with a suite of specialized native and custom agents to build segments, campaigns, discover insights, and automate marketing workflows. With our acquisition of Aampe, brands can now create a decisioning agent per user to bring true 1:1 personalization at scale. Industry analysts and the marketers who use the platform every day agree: MoEngage is the leading modern alternative to legacy marketing clouds. It has been recognized as a top 4 vendor in The Forrester Wave™ for Cross-Channel Marketing Hubs 2024, a Visionary in Gartner® Magic Quadrant™ for Personalization Engines 2026, and a Leader in the IDC MarketScape for AI-enabled Customer Data Platforms 2026. This analyst validation is backed up by customers, who have named MoEngage as a "Customers’ Choice" in the Gartner® Peer Insights™ Voice of the Customer for Multichannel Marketing Hubs for three years in a row! MoEngage helps brands in 60+ countries to create standout digital experiences for more than 2 billion customers every month. MoEngage is backed by leading investors, including Goldman Sachs Asset Management, B Capital, Steadview Capital, ChrysCapital, Multiples, Eight Roads, F-Prime, and Matrix Partners, with 800+ employees across 15 global offices, recently closing a $280M Series F round. **Average Rating:** 4.5/5.0 **Total Reviews:** 509 #### How Do G2 Users Rate MoEngage? - **Ease of Admin:** 8.8/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.8/10 (Category avg: 8.4/10) - **Customizable Templates:** 8.9/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind MoEngage? - **Seller:** [MoEngage](https://www.g2.com/sellers/moengage) - **Company Website:** www.moengage.com - **Year Founded:** 2014 - **HQ Location:** San Francisco, California - **Twitter:** @moengage 2,530 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3dfe3f42dace642de52fb6eada7fa99e23bbc66baa828a4c227182937790145e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4800048%2F&secure%5Burl_type%5D=linkedin_company_website) 956 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager, Digital Marketing Manager - **Top Industries:** Financial Services, Online Media - **Company Size:** 56% Medium, 24% Small #### What Do G2 Reviewers Say About MoEngage? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of MoEngage, making data management and campaign optimization seamless and efficient. - Users love the **user-friendly interface** of MoEngage, enabling easy funnel building and seamless data access. - Users value the **real-time analytics** of MoEngage, enhancing decision-making and user understanding through detailed insights. - Users find MoEngage **helpful for segmentation** and campaign stats, simplifying data complexities for effective management. - Users value the **efficient campaign management** of MoEngage, enhancing lead generation and overall marketing effectiveness. ##### Cons - Users notice **missing session-related attributes** , requiring tech help and facing notification delivery issues on some devices. - Users find the **steep learning curve** challenging, requiring significant time and effort to understand MoEngage's functionality. - Users note **limitations in live features** and costly API scaling, hindering MoEngage's overall effectiveness. - Users find the **complexity** in segment management and AI tools challenging, impacting user experience and functionality. - Users find the **difficult learning** curve of MoEngage challenging, particularly for new users exploring its features. #### What Are Recent G2 Reviews of MoEngage? **["MoEngage Turns Raw Event Data into Actionable, Visual Campaign Journeys"](https://www.g2.com/survey_responses/moengage-review-12502802)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/moengage-review-12502802) **["Powerful multi-channel CRM with strong product analytics"](https://www.g2.com/survey_responses/moengage-review-13211900)** **Rating:** 5.0/5.0 stars _— Abhijeet K._ [Read full review](https://www.g2.com/survey_responses/moengage-review-13211900) #### What Are G2 Users Discussing About MoEngage? - [What is MoEngage used for?](https://www.g2.com/discussions/moengage-what-is-moengage-used-for) - 1 comment, 1 upvote - [What is MoEngage used for?](https://www.g2.com/discussions/what-is-moengage-used-for) - 2 comments ### [Quadient Inspire](https://www.g2.com/products/quadient-inspire/reviews) Quadient Inspire is the world’s most trusted end‑to‑end customer communications management (CCM) solution, empowering organizations to deliver seamless, personalized, and compliant communications at scale. Inspire enables businesses to streamline and accelerate operations while creating consistent, engaging omnichannel experiences across both digital and physical channels. From onboarding and servicing to retention and growth, Inspire supports communications across every stage of the customer lifecycle. Inspire simplifies the entire communications process—connecting customer journeys, ensuring data accuracy, enabling intuitive design, and supporting efficient delivery, archiving, and retrieval. By harnessing the power of AI and automation, Inspire transforms traditionally static communications into dynamic, data‑driven assets. These capabilities help organizations boost customer loyalty, improve operational efficiency, reduce risk, and unlock new revenue opportunities through more relevant, timely interactions. At its core, Inspire is built on a high‑performance communications engine capable of handling the most complex, high‑volume workloads with exceptional speed and reliability. This performance makes Inspire a trusted solution for highly regulated industries such as financial services, insurance, healthcare, utilities, and telecommunications—where precision, compliance, personalization, and scalability are mission‑critical. Recognized by leading industry analysts, Quadient Inspire stands apart with unmatched deployment flexibility. Unlike vendors that enforce rigid, cloud‑only architectures, Inspire is designed to align with your infrastructure strategy today and evolve with your business over time. Organizations can deploy Inspire as SaaS, on‑premises, in public or private cloud environments, as a managed service, or within a hybrid model. This architectural freedom ensures long‑term scalability, regulatory compliance, and sustainable success as customer expectations and technology landscapes continue to evolve. **Average Rating:** 4.8/5.0 **Total Reviews:** 122 #### How Do G2 Users Rate Quadient Inspire? - **Ease of Admin:** 8.6/10 (Category avg: 8.7/10) - **Multiple Personas:** 9.6/10 (Category avg: 8.4/10) - **Customizable Templates:** 9.4/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Quadient Inspire? - **Seller:** [Quadient](https://www.g2.com/sellers/quadient) - **Company Website:** www.quadient.com - **Year Founded:** 1924 - **HQ Location:** Bagneux, France - **Twitter:** @Quadient 3,878 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d2072fab36f456a66f4b36979b4e2366f659bdc64f14fc6ed92398977d04a5d8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fquadient%2F&secure%5Burl_type%5D=linkedin_company_website) 3,966 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Composition Developer, Program Coordinator - **Top Industries:** Information Technology and Services, Banking - **Company Size:** 63% Medium, 25% Large #### What Do G2 Reviewers Say About Quadient Inspire? _AI-generated summary from verified user reviews_ ##### Pros - Users find Quadient Inspire to be **easy to use** , facilitating swift adoption and efficient implementation. - Users highlight the **easy integration** options with other technologies, enhancing their overall experience with Quadient Inspire. - Users rave about the **full customer support** provided by Quadient Inspire, enhancing their overall experience. - Users find Quadient Inspire's **easy implementation** across various environments to be a significant advantage for their operations. - Users find Quadient Inspire's **implementation ease** beneficial, facilitating smooth integration and user-friendly interface across various environments. ##### Cons - Users find Quadient Inspire **expensive** , with high licensing costs limiting accessibility and usability for many teams. - Users experience a **steep learning curve** with Quadient Inspire, complicating navigation and understanding of the documentation. - Users find the **complex procedures for simple customizations** in Quadient Inspire to be overwhelming and time-consuming. - Users find Quadient Inspire to be **resource intensive** , which contributes to its high cost and steep learning curve. - Users experience **delays in job processing and communication** , particularly with new versions causing workflow disruptions. #### What Are Recent G2 Reviews of Quadient Inspire? **["Powerful, Scalable Quadient with a Great GUI and Top-Notch Support"](https://www.g2.com/survey_responses/quadient-inspire-review-13214319)** **Rating:** 5.0/5.0 stars _— Nikhil S._ [Read full review](https://www.g2.com/survey_responses/quadient-inspire-review-13214319) **["Quadient Inspire: Flexible, Fast, and Easy to Use with Excellent Support"](https://www.g2.com/survey_responses/quadient-inspire-review-13212380)** **Rating:** 5.0/5.0 stars _— Nikhil S._ [Read full review](https://www.g2.com/survey_responses/quadient-inspire-review-13212380) #### What Are G2 Users Discussing About Quadient Inspire? - [What do you like most about Quadient Inspire for customer communication management, and what improvements could be made?](https://www.g2.com/discussions/what-do-you-like-most-about-quadient-inspire-for-customer-communication-management-and-what-improvements-could-be-made) - [What is Quadient Inspire used for?](https://www.g2.com/discussions/what-is-quadient-inspire-used-for) - 4 comments, 1 upvote - [What does GMC Software stand for?](https://www.g2.com/discussions/what-does-gmc-software-stand-for) - 1 comment - [What is inspire designer?](https://www.g2.com/discussions/what-is-inspire-designer) - 1 comment, 1 upvote - [What is Quadient software?](https://www.g2.com/discussions/what-is-quadient-software) - 1 comment ### [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system. **Average Rating:** 4.1/5.0 **Total Reviews:** 2,842 #### G2 Deal: Get 50% off and save up to $100 Zoho CRM is a cloud-based, 360° business management platform that streamlines business processes to deliver better customer experiences. Close deals faster with better visibility at every stage of your sales pipeline, omnichannel connectivity and AI-powered tools. **Price:** ~~$14/user/month~~ → $7/user/month [View this exclusive G2 deal](https://www.g2.com/deals/offers/7f182259-022b-42ab-bcb8-edd22e562d93?source=categories) #### How Do G2 Users Rate Zoho CRM? - **Ease of Admin:** 8.0/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.4/10 (Category avg: 8.4/10) - **Customizable Templates:** 8.4/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Zoho CRM? - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho 137,880 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website) 30,766 employees on LinkedIn® - **Phone:** +1 (888) 900-9646 #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 62% Small, 33% Medium #### What Do G2 Reviewers Say About Zoho CRM? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **intuitive interface** of Zoho CRM, making daily tasks easy and seamless to navigate. - Users appreciate the **powerful AI features** of Zoho CRM, enhancing sales, marketing, and customer support seamlessly. - Users appreciate the **seamless integrations** of Zoho CRM, enhancing collaboration between Marketing and Sales processes effectively. - Users appreciate the **easy integrations** in Zoho CRM, enhancing workflow efficiency and simplifying customer management. - Users appreciate the **flexibility and ease of lead management** with Zoho CRM's extensive features and integrations. ##### Cons - Users experience a challenging **learning curve** with Zoho CRM, as advanced features can be confusing initially. - Users struggle with **integration issues** , finding the system inflexible and challenging to automate with non-Zoho tools. - Users find **limited features** in Zoho CRM restrict functionality, hindering integration and automation with other systems. - Users find Zoho CRM's **complexity** challenging for beginners, often struggling to locate features and navigate the system. - Users often face **poor customer support** with Zoho CRM, leading to frustration and challenges during critical tasks. #### What Are Recent G2 Reviews of Zoho CRM? **["Game-Changing 3CX Phone Integration with Smooth UI and Top-Tier Support"](https://www.g2.com/survey_responses/zoho-crm-review-8769328)** **Rating:** 4.5/5.0 stars _— Tyler Q._ [Read full review](https://www.g2.com/survey_responses/zoho-crm-review-8769328) **["Zoho CRM Centralizes Data, Automates Workflows, and Delivers Powerful Insights"](https://www.g2.com/survey_responses/zoho-crm-review-13163763)** **Rating:** 4.5/5.0 stars _— Muhammed A._ [Read full review](https://www.g2.com/survey_responses/zoho-crm-review-13163763) #### What Are G2 Users Discussing About Zoho CRM? - [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/zoho-crm-what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platf) - 3 comments, 1 upvote - [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platforms) - 3 comments - [What is Zoho CRM used for?](https://www.g2.com/discussions/zoho-crm-what-is-zoho-crm-used-for) - 2 comments, 2 upvotes - [Is Zoho CRM really free?](https://www.g2.com/discussions/is-zoho-crm-really-free) - 4 comments, 5 upvotes - [What are the features of CRM software?](https://www.g2.com/discussions/zoho-crm-what-are-the-features-of-crm-software) - 2 comments, 1 upvote ### [ChurnZero](https://www.g2.com/products/churnzero/reviews) ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience. The platform unifies your customer data, team expertise, and AI into a single system engineered to elevate customer success. It provides clear insight into what customers need and helps you deliver it, making it easy to scale onboarding, adoption, renewal, and expansion programs as your customer base grows. ChurnZero’s AI agents are purpose-built for the specific needs of customer teams. They interpret customer data, embed seamlessly into your existing workflows, and are flexible by design. You decide how much you want AI to do, and where and when it does it, so you’re always in control. ChurnZero is more than software. Our CS, implementation, and support teams are true partners who ensure your team succeeds at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,599 #### How Do G2 Users Rate ChurnZero? - **Ease of Admin:** 8.5/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.3/10 (Category avg: 8.4/10) - **Customizable Templates:** 8.4/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind ChurnZero? - **Seller:** [ChurnZero](https://www.g2.com/sellers/churnzero) - **Company Website:** churnzero.com - **Year Founded:** 2015 - **HQ Location:** Washington, District of Columbia - **Twitter:** @churnzero 1,792 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b89852c213c504201beddc5ec592f21f9fc3de4f10ae13c95f5b53cffedc6d33&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9475578%2F&secure%5Burl_type%5D=linkedin_company_website) 147 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Director of Customer Success - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 62% Medium, 27% Small #### What Do G2 Reviewers Say About ChurnZero? _AI-generated summary from verified user reviews_ ##### Pros - Users find ChurnZero to be **intuitive and user-friendly** , streamlining their operations and enhancing customer engagement. - Users value the **helpful customer success management** that aids in efficiently monitoring and engaging with clients. - Users love the **automation features** of ChurnZero, enhancing organization and streamlining workflows for improved customer success. - Users rave about the **fantastic customer support** from ChurnZero, enhancing their experience and efficiency significantly. - Users commend ChurnZero for its **efficiency in organization and adaptability** , streamlining workflows and enhancing customer management. ##### Cons - Users find the **learning curve steep** , resulting in a time-consuming process before fully benefiting from ChurnZero. - Users find the **complexity of navigation and report creation** in ChurnZero challenging, impacting overall usability. - Users find ChurnZero's interface **not intuitive** , complicating email formatting, navigation, and integration processes. - Users note the **missing features** in ChurnZero, expressing a desire for better account overview and customization options. - Users face a **steep learning curve** with ChurnZero, requiring time and effort to achieve proficiency with features. #### What Are Recent G2 Reviews of ChurnZero? **["ChurnZero: A Powerful Source of Truth with Excellent Training and AI Agents"](https://www.g2.com/survey_responses/churnzero-review-13368490)** **Rating:** 4.5/5.0 stars _— Nicki E._ [Read full review](https://www.g2.com/survey_responses/churnzero-review-13368490) **["ChurnZero Is a Must-Have: Flexible, Intuitive, and Highly Reliable"](https://www.g2.com/survey_responses/churnzero-review-13240867)** **Rating:** 5.0/5.0 stars _— Nazanin T._ [Read full review](https://www.g2.com/survey_responses/churnzero-review-13240867) #### What Are G2 Users Discussing About ChurnZero? - [What is ChurnZero used for?](https://www.g2.com/discussions/what-is-churnzero-used-for) - 1 comment ### [WebEngage](https://www.g2.com/products/webengage/reviews) WebEngage is a full-stack Retention OS that simplifies customer engagement for 800+ brands across the globe. The platform enables businesses to build personalized and meaningful relationships with their users across various digital channels. With its comprehensive suite of tools and solutions, WebEngage empowers businesses to understand, engage, and retain customers effectively. - UNIFY CUSTOMER DATA: WebEngage enables businesses to consolidate customer data from various sources, providing real-time insights and allowing dynamic micro-segmentation for targeted campaigns based on specific customer attributes and behaviors. - MULTI-CHANNEL JOURNEYS: With WebEngage's intuitive drag-and-drop workflow builder, businesses can seamlessly design and automate multi-channel customer journeys, ensuring consistent and personalized experiences across channels such as email, SMS, push notifications, and more. - TARGETED CAMPAIGNS: WebEngage empowers businesses to automate personalized campaigns triggered by customer actions and predefined business events. This ensures timely and relevant communication to enhance customer engagement and conversion rates. - AI-DRIVEN PREDICTIVE MODELS: WebEngage Analytics dashboard empowers all metrics required to segment, engage and retain priority customers, churn to convert windows and ROI optimization,This allows businesses to focus their interventions and campaigns for maximum impact and better ROI. - 1:1 PERSONALIZATION: WebEngage enables businesses to deliver personalized experiences at scale. By incorporating user intent, preferences, and other relevant data, businesses can tailor their communications to each individual customer, fostering omni-channel customer engagement. What's more? WebEngage’s platform is quick and easy to integrate. Compatible with range of ESP and MSP, all it takes is a few hours from the tech team. Presence across the globe: With headquarters in India, WebEngage has expanded its operations globally with offices and presence in the Middle East & Africa region, Southeast Asia, and South America. **Average Rating:** 4.5/5.0 **Total Reviews:** 756 #### How Do G2 Users Rate WebEngage? - **Ease of Admin:** 8.7/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.2/10 (Category avg: 8.4/10) - **Customizable Templates:** 8.0/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind WebEngage? - **Seller:** [WebEngage](https://www.g2.com/sellers/webengage) - **Company Website:** webengage.com - **Year Founded:** 2011 - **HQ Location:** Mumbai - **Twitter:** @webengage 5,055 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aeadee46de333571c05aad4d44c1e391cafe43014daea3fc8494e35be0806eed&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2663547%2F&secure%5Burl_type%5D=linkedin_company_website) 367 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager, Digital Marketing Manager - **Top Industries:** Financial Services, Education Management - **Company Size:** 55% Medium, 27% Small #### What Do G2 Reviewers Say About WebEngage? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of WebEngage, making marketing automation and user insights readily accessible. - Users find WebEngage's **strong analytics and segmentation features** invaluable for personalized multi-channel campaigns and insights. - Users value the **intuitive journey creation** of WebEngage, allowing seamless, personalized multi-channel campaigns effortlessly. - Users value the **helpful support** from WebEngage, enhancing their marketing efforts and user engagement significantly. - Users appreciate the **user-friendly features** of WebEngage, making it accessible and efficient for all levels of users. ##### Cons - Users find the **learning curve steep** , as the interface and setup can be complex and require time to master. - Users experience **slow performance** with loading live segments and creating customer segments, causing occasional frustration. - Users find the **time-consuming aspects** of WebEngage, particularly in loading segments and setup, quite inconvenient. - Users find the **missing features** problematic, wishing for enhancements and easier access to functionalities. - Users face a **steep learning curve** with WebEngage's complex interface and setup, hindering quick acclimatization. #### What Are Recent G2 Reviews of WebEngage? **["Events Analytics Makes Retention Insights Seamless"](https://www.g2.com/survey_responses/webengage-review-12981114)** **Rating:** 4.5/5.0 stars _— Marmik S._ [Read full review](https://www.g2.com/survey_responses/webengage-review-12981114) **["Powerful Customer Engagement and Marketing Automation"](https://www.g2.com/survey_responses/webengage-review-12701689)** **Rating:** 5.0/5.0 stars _— Rahul K._ [Read full review](https://www.g2.com/survey_responses/webengage-review-12701689) ### [Adobe Customer Journey Analytics](https://www.g2.com/products/adobe-customer-journey-analytics/reviews) Adobe Customer Journey Analytics connects customer identities and interactions across channels, devices, and time for fast, holistic analyses that deliver accessible and precise customer insights. With powerful, flexible data frameworks, businesses can effortlessly ingest, process, and unify all types of customer data, enabling sophisticated analytics that reveal insights in seconds. This unified view of digital and offline interactions empowers teams to explore and optimize the full customer journey, supported by generative AI tools that streamline analysis across billions of data points. As a result, businesses gain a comprehensive understanding of customer behavior, enabling more informed and impactful decisions. Key Features: Customer Analysis: Customer Journey Analytics synthesizes customer identity and engagement by connecting and standardizing behavioral and trait-based data for quick, comprehensive insights and analysis. Data Flexibility: Easily integrate data with an adaptable framework that eliminates typical manual constraints. This advanced model simultaneously supports event, profile, and look-up data with on-demand self-serve capabilities. Data Governance: Governance capabilities protect customer data with a patented, extensible framework built on Adobe Experience Platform — including data labeling, consent management, policy creation, and role-based permissions. These tools ensure AI-driven insights don't expose sensitive customer information while providing enterprise-wide access to customer intelligence and adhering to evolving privacy policies. AI-Driven Insights: Transform your growing amount of customer experience data into enhanced intelligence using generative AI and machine learning (ML) for segmentation, attribution, propensity modeling, and queries. Full Journey View: With its ability to link customer identity and interactions across channels, devices, and time, Customer Journey Analytics gives you a complete contextual map of engagement paths, revealing deeper, previously unreachable insights. Actionable Intelligence: Activation and integration tools let you quickly support compliant personalization and engagement strategies by putting insights to work immediately through native connections to Adobe Real-Time CDP and Journey Optimizer — improving customer experiences and maximizing ROI. **Average Rating:** 4.3/5.0 **Total Reviews:** 178 #### How Do G2 Users Rate Adobe Customer Journey Analytics? - **Ease of Admin:** 7.8/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.3/10 (Category avg: 8.4/10) - **Customizable Templates:** 10.0/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Adobe Customer Journey Analytics? - **Seller:** [Adobe](https://www.g2.com/sellers/adobe) - **Company Website:** adobe.com - **Year Founded:** 1982 - **HQ Location:** San Jose, CA - **Twitter:** @Adobe 956,842 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4bd838466d461c6fe81e09c861e82adaaf56d5a567f856b855f9808677f90560&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1480%2F&secure%5Burl_type%5D=linkedin_company_website) 42,087 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 30% Large, 30% Medium #### What Do G2 Reviewers Say About Adobe Customer Journey Analytics? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **effective visualization** of the customer journey in Adobe Customer Journey Analytics, enhancing their understanding of customer behavior. - Users appreciate the **effective visualization** of customer journeys, enhancing understanding of behavior across channels and touchpoints. - Users value the **comprehensive data consolidation** in Adobe Customer Journey Analytics, enhancing insights into customer interactions and journeys. - Users find Adobe Customer Journey Analytics to be **easy to use** , seamlessly integrating various data sources for better insights. - Users value the **cross-channel integration** in Adobe Customer Journey Analytics, enabling a comprehensive view of customer interactions. ##### Cons - Users find the **initial learning curve overwhelming** , complicating adoption and requiring significant onboarding effort. - Users find the **difficult setup** of Adobe Customer Journey Analytics time-consuming and challenging, especially for inexperienced teams. - Users find the **pricing structure steep** , making it a costly investment for the features provided. - Users find the **complexity** of Adobe Customer Journey Analytics overwhelming, especially during initial setup and navigation. - Users find the **high complexity** of Adobe Customer Journey Analytics daunting, requiring extensive time and training for effective use. #### What Are Recent G2 Reviews of Adobe Customer Journey Analytics? **["Powerful Cross-Channel Insights with Flexible Reporting"](https://www.g2.com/survey_responses/adobe-customer-journey-analytics-review-12925490)** **Rating:** 4.0/5.0 stars _— Manojkumar D._ [Read full review](https://www.g2.com/survey_responses/adobe-customer-journey-analytics-review-12925490) **["Powerful Analytics with a Steep Learning Curve"](https://www.g2.com/survey_responses/adobe-customer-journey-analytics-review-12838033)** **Rating:** 4.0/5.0 stars _— Praney M._ [Read full review](https://www.g2.com/survey_responses/adobe-customer-journey-analytics-review-12838033) ### [SAS Customer Intelligence 360](https://www.g2.com/products/sas-customer-intelligence-360-sas/reviews) SAS Customer Intelligence 360 is an AI-powered customer engagement platform that helps organizations connect customer data, decisions and delivery to create relevant, personalized experiences across every channel. The platform unifies audience management, customer journey orchestration, marketing decisioning, data activation and measurement in a single solution, enabling marketers to turn customer insights into real-time actions. Designed for marketing, customer experience and digital engagement teams, SAS Customer Intelligence 360 helps organizations build stronger customer relationships by delivering the right message, offer or experience at the right time. Marketers can create and activate audiences, orchestrate omnichannel customer journeys, manage communications across digital and offline channels, and optimize engagement using AI, analytics and real-time decisioning. Unlike traditional marketing clouds, SAS Customer Intelligence 360 uses a flexible hybrid data architecture that allows organizations to access and activate customer data where it resides, whether in the cloud, on premises or within existing MarTech solutions. This approach reduces data movement, simplifies integrations and helps organizations maximize the value of their existing technology investments. The platform provides marketers with a comprehensive view of customer behavior by combining online and offline interactions, digital activity, customer attributes and business data. Embedded AI, analytics and decision intelligence help organizations identify audiences, personalize engagement, determine next-best actions and continuously optimize customer experiences at scale. Whether modernizing legacy MarTech, enhancing an existing marketing ecosystem or pursuing a composable customer engagement strategy, organizations use SAS Customer Intelligence 360 to improve customer acquisition, retention, loyalty and lifetime value through more relevant and meaningful customer interactions. **Average Rating:** 4.4/5.0 **Total Reviews:** 144 #### How Do G2 Users Rate SAS Customer Intelligence 360? - **Ease of Admin:** 7.5/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.3/10 (Category avg: 8.4/10) - **Customizable Templates:** 8.6/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind SAS Customer Intelligence 360? - **Seller:** [SAS Institute Inc.](https://www.g2.com/sellers/sas-institute-inc-df6dde22-a5e5-4913-8b21-4fa0c6c5c7c2) - **Company Website:** www.sas.com - **Year Founded:** 1976 - **HQ Location:** Cary, NC - **Twitter:** @SASsoftware 60,863 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=64db42c044af5bbad79bd9677a620a6c31a8ff1abf4e7b2a6f1d6ed9561d105d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1491%2F&secure%5Burl_type%5D=linkedin_company_website) 18,638 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising, Banking - **Company Size:** 46% Medium, 33% Large #### What Do G2 Reviewers Say About SAS Customer Intelligence 360? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **comprehensive insights** offered by SAS Customer Intelligence 360, enhancing their marketing strategies and engagement. - Users appreciate the **ease of use** in SAS Customer Intelligence 360, enhancing their data management and analysis experience. - Users value the **advanced analytics** of SAS Customer Intelligence 360, enhancing campaign effectiveness and audience targeting. - Users appreciate the **comprehensive customer mapping features** of SAS Customer Intelligence 360 for understanding customer interactions. - Users value the **flexibility and automation** of SAS Customer Intelligence 360 for creating tailored marketing strategies. ##### Cons - Users face a **steep learning curve** , finding the interface complex and requiring time to navigate effectively. - Users often face **integration issues** with SAS Customer Intelligence 360, making setup and data manipulation challenging. - Users find the product **expensive** , which affects their overall perception and willingness to invest in the software. - Users find the **difficult setup** of SAS Customer Intelligence 360 challenging, requiring training and time to fully integrate. - Users find the **complexity** of SAS Customer Intelligence 360 challenging, requiring additional training and support for effective use. #### What Are Recent G2 Reviews of SAS Customer Intelligence 360? **["User-Friendly with Efficient Segment Mapping"](https://www.g2.com/survey_responses/sas-customer-intelligence-360-review-11533925)** **Rating:** 4.0/5.0 stars _— Verified User in Business Supplies and Equipment_ [Read full review](https://www.g2.com/survey_responses/sas-customer-intelligence-360-review-11533925) **["Flexible integrations and support always available"](https://www.g2.com/survey_responses/sas-customer-intelligence-360-review-13106699)** **Rating:** 4.0/5.0 stars _— Ian M._ [Read full review](https://www.g2.com/survey_responses/sas-customer-intelligence-360-review-13106699) #### What Are G2 Users Discussing About SAS Customer Intelligence 360? - [What is SAS Intelligent Advertising for Publishers used for?](https://www.g2.com/discussions/sas-intelligent-advertising-for-publishers-what-is-sas-intelligent-advertising-for-publishers-used-for) - [What is SAS Intelligent Advertising for Publishers used for?](https://www.g2.com/discussions/what-is-sas-intelligent-advertising-for-publishers-used-for) ### [Netcore Customer Engagement Platform](https://www.g2.com/products/netcore-customer-engagement-platform/reviews) Netcore is an agentic marketing platform trusted by 6,500+ brands across 40 countries for customer engagement, marketing automation, and personalization. We help marketing teams in ecommerce, retail, BFSI, large enterprise, and D2C build profitable growth through meaningful, data-driven customer connections. Our all-in-one MarTech platform brings together everything marketers need to engage, convert, and retain customers across channels: email marketing, WhatsApp marketing, push notifications, SMS, in-app messaging, and web personalization. With customer data platform (CDP) capabilities, customer journey orchestration, AI-led product recommendations, and onsite search, Netcore puts the customer at the core of every campaign. Netcore brings AI agents into the marketer's workflow to automate campaign creation, customer segmentation, and 1:1 personalization at scale. With predictive analytics, A/B testing, and autonomous optimization, our agents help brands lift engagement rates, improve conversions, and maximize marketing ROI. Customers using our platform report measurable results, including up to 6X revenue uplift, 70X marketing-generated ROI, and 5X digital engagement. At global scale, Netcore powers 50 billion+ emails, 5 billion+ push notifications, 200 million+ WhatsApp messages, and 1 million+ AI-driven interactions every month. From email service provider capabilities to a complete customer lifecycle management (CLM) and customer engagement suite, Netcore helps you deliver the right message, on the right channel, at the right time. Looking for a fullstack customer engagement platform with agentic capabilities? Explore Netcore. **Average Rating:** 4.5/5.0 **Total Reviews:** 566 #### How Do G2 Users Rate Netcore Customer Engagement Platform? - **Ease of Admin:** 9.0/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.3/10 (Category avg: 8.4/10) - **Customizable Templates:** 8.5/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Netcore Customer Engagement Platform? - **Seller:** [Netcore Private Limited](https://www.g2.com/sellers/netcore-private-limited) - **Company Website:** netcore.ai - **Year Founded:** 1998 - **HQ Location:** Mumbai, IN - **Twitter:** @netcore\_cloud 1,828 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072da5485ee3b0c6d6e4fc5020e552f88a7af3281ad9a2f4e524605854c6eb94&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnetcore-solutions%2F&secure%5Burl_type%5D=linkedin_company_website) 1,278 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, Digital Marketing Manager - **Top Industries:** Financial Services, Insurance - **Company Size:** 49% Medium, 33% Large #### What Do G2 Reviewers Say About Netcore Customer Engagement Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Netcore's platform, particularly its intuitive drag-and-drop journey builder. - Users commend the **exceptional customer support** of Netcore, ensuring effective solutions and assistance at all times. - Users value the **exceptional customer support** from Netcore, appreciating their proactive assistance and valuable insights for engagement. - Users appreciate the **intelligent automation and personalization** in Netcore's platform, enhancing real-time customer engagement across channels. - Users value the **intelligent automation and personalization capabilities** of Netcore's platform, enhancing multi-channel customer engagement. ##### Cons - Users find the **missing features** such as AI automation and detailed reporting hinder effective campaign execution. - Users experience **slow performance** with report generation and campaign execution, affecting overall efficiency and satisfaction. - Users experience **slow loading times** that hinder accessing reports and delay data uploads effectively. - Users find the platform has a **slight learning curve** , with challenges in interface and journey creation clarity. - Users find the **limited features** of Netcore Customer Engagement Platform hinder their overall usability and efficiency. #### What Are Recent G2 Reviews of Netcore Customer Engagement Platform? **Rating:** 5.0/5.0 stars _— Renan K._ [Read full review](https://www.g2.com/survey_responses/netcore-customer-engagement-platform-review-13344277) **["Centralized Communication Platform That Scales with Consistency"](https://www.g2.com/survey_responses/netcore-customer-engagement-platform-review-13334184)** **Rating:** 5.0/5.0 stars _— Keshav K._ [Read full review](https://www.g2.com/survey_responses/netcore-customer-engagement-platform-review-13334184) #### What Are G2 Users Discussing About Netcore Customer Engagement Platform? - [When was Netcore founded?](https://www.g2.com/discussions/when-was-netcore-founded) - [What is Netcore email?](https://www.g2.com/discussions/what-is-netcore-email) - [What is Smartech Netcore?](https://www.g2.com/discussions/what-is-smartech-netcore) ### [SketchWow](https://www.g2.com/products/sketchwow/reviews) SketchWow provides (non creative types) a fun way to quickly condense and communicate your ideas, concepts and stories (in a simple and casual way) using a fresh & engaging, hand drawn look. No dull diagrams here. Choose from hundreds of shapes and icons and dozens of beautiful templates. Or use AI to do the heavy lifting for you. Add animation, present your ideas, export to a variety of file formats. Next time you want to explain anything visually, brainstorm or map out your thoughts, make it memorable... give SketchWow a try. SketchWow is loved by Small Business, Enterprise, I/T, Educators, Marketers, Designers, Creators, Agencies, Coaches/Consultants from across the world. **Average Rating:** 4.8/5.0 **Total Reviews:** 354 #### How Do G2 Users Rate SketchWow? - **Ease of Admin:** 9.4/10 (Category avg: 8.7/10) - **Multiple Personas:** 6.6/10 (Category avg: 8.4/10) - **Customizable Templates:** 9.1/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 3.8/10 (Category avg: 10/10) #### Who Is the Company Behind SketchWow? - **Seller:** [SketchWow](https://www.g2.com/sellers/sketchwow) - **Year Founded:** 2020 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d6fd3f4bfb690cd4c57b13f6c5c099fa3bab53877c221c956b8b071c4f3c282e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsketchwow%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Consulting, Marketing and Advertising - **Company Size:** 86% Small, 9% Medium #### What Do G2 Reviewers Say About SketchWow? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of SketchWow, finding it simple to create engaging presentations quickly. - Users love the **variety of templates** in SketchWow, allowing for quick, creative, and professional results effortlessly. - Users love the **easy creation** process in SketchWow, making design accessible for everyone, regardless of skill level. - Users love the **engaging presentation style** of SketchWow, finding it simple and fun to create visuals effortlessly. - Users value the **powerful templates and tools** of SketchWow, enabling even non-creatives to design stunning graphics easily. ##### Cons - Users note a **steep learning curve** with SketchWow, making initial use challenging but ultimately rewarding. - Users face a **steep learning curve** initially with SketchWow, making creative use challenging until familiarized. - Users are frustrated by the **missing features** , including unreliable GIF outputs and challenges in presentation mode. - Users express concern over **limited templates** , seeking more variety and customization options for enhanced creativity. - Users face a **lack of templates** , requiring repetitive setup of brand elements with each design, limiting efficiency. #### What Are Recent G2 Reviews of SketchWow? **["Powerful Visual Design Software That Continues to Improve"](https://www.g2.com/survey_responses/sketchwow-review-12833372)** **Rating:** 5.0/5.0 stars _— Natalie J._ [Read full review](https://www.g2.com/survey_responses/sketchwow-review-12833372) **["SketchWow 3.0: Modern Interface and Professional Visual Creation in Minutes"](https://www.g2.com/survey_responses/sketchwow-review-12823001)** **Rating:** 5.0/5.0 stars _— Ivan S._ [Read full review](https://www.g2.com/survey_responses/sketchwow-review-12823001) - ‹ Prev ‹ Prev - 1 - [2](/categories/customer-journey-mapping?order=g2_score&page=2#product-list) - [3](/categories/customer-journey-mapping?order=g2_score&page=3#product-list) - [4](/categories/customer-journey-mapping?order=g2_score&page=4#product-list) - [5](/categories/customer-journey-mapping?order=g2_score&page=5#product-list) - [6](/categories/customer-journey-mapping?order=g2_score&page=6#product-list) - [7](/categories/customer-journey-mapping?order=g2_score&page=7#product-list) - [Next › Next ›](/categories/customer-journey-mapping?order=g2_score&page=2#product-list) Spotlight Categories [Video Editing Software](https://www.g2.com/categories/video-editing) [Accounts Receivable Software](https://www.g2.com/categories/accounts-receivable) [Payment Processing Software](https://www.g2.com/categories/payment-processing) [Webinar Platforms](https://www.g2.com/categories/webinar) [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) Similar Categories - [A/B Testing](/categories/a-b-testing-tools) - [Heatmap Tools](/categories/heatmap-tools) - [Landing Page Builders](/categories/landing-page-builders) - [Other Conversion Rate Optimization](/categories/other-conversion-rate-optimization) - [Product Analytics](/categories/product-analytics) - [Session Replay](/categories/session-replay) [Browse Customer Journey Mapping Themes](/categories/customer-journey-mapping/themes) ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh") A Researched and written by [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh) Updated April 10, 2026 Customer journey mapping software helps companies understand the full customer experience by creating dynamic visualizations of every touchpoint, from initial discovery through purchase and retention, enabling marketers to improve the customer experience, break down organizational silos, and align teams around a customer-focused strategy. ### Core Capabilities of Customer Journey Mapping Software To qualify for inclusion in the Customer Journey Mapping category, a product must: - Create dynamic visualizations of a customer's journey at each touchpoint across multiple channels - Provide customer journey mapping templates depending on a company's objectives - Allow collaboration features across teams, departments, or stakeholders to keep maps up to date ### Common Use Cases for Customer Journey Mapping Software Marketing, CX, and product teams use journey mapping software to align the organization around the customer perspective. Common use cases include: - Mapping end-to-end customer journeys across touchpoints such as email, ads, social media, and online reviews - Visualizing multiple customer personas to identify experience gaps and improvement opportunities - Distributing journey maps company-wide to align product, sales, and customer service around a shared customer view ### How Customer Journey Mapping Software Differs from Other Tools Customer journey mapping is often confused with [customer journey analytics software](https://www.g2.com/categories/customer-journey-analytics), but the two are complementary and distinct. Journey analytics software monitors and analyzes real-time behavioral data across channels to eliminate data silos, while journey mapping software focuses on creating structured, visual representations of the customer experience to inform strategy. Many journey mapping tools integrate with [social media management software](https://www.g2.com/categories/social-media-mgmt), [email marketing software](https://www.g2.com/categories/email-marketing), and [marketing automation software](https://www.g2.com/categories/marketing-automation) to incorporate cross-channel data into maps. ### Insights from G2 on Customer Journey Mapping Software Based on category trends on G2, collaborative mapping features and pre-built journey templates stand out as the most valued capabilities. Improved cross-functional alignment and clearer visibility into customer pain points stand out as primary outcomes of adoption. Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d0fe3fcd7302e1b557887e51a1740a28/miro.png "Product Avatar Image")](https://www.g2.com/products/miro/reviews)[Miro](https://www.g2.com/products/miro/reviews)[4.6/5(13,554)](https://www.g2.com/products/miro/reviews) | Cross-functional journey mapping with real-time co-creation | "Makes Remote Collaboration Feel More Connected" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dadde6b3f573b53a4534762443194a52/lucid-software-inc-lucid-visual-collaboration-suite.png "Product Avatar Image")](https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews)[Lucid Visual Collaboration...](https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews)[4.5/5(8,854)](https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews) | Cross-functional customer journey mapping and visualization | "Five years in and still my go-to for diagrams" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6b767338df58a3b0ccd60e0f9434b5b7/clevertap.png "Product Avatar Image")](https://www.g2.com/products/clevertap/reviews)[CleverTap](https://www.g2.com/products/clevertap/reviews)[4.6/5(674)](https://www.g2.com/products/clevertap/reviews) | Behavioral segmentation with omnichannel lifecycle journeys | "CleverTap’s Intuitive Platform with Powerful Integrations, Analytics, and AI Insights" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ecffbcc525c61efc944dafcc553f01b8/agentforce-marketing-formerly-salesforce-marketing-cloud.jpg "Product Avatar Image")](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)[Agentforce Marketing...](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)[4/5(4,629)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) | Salesforce-native multi-channel customer journey automation | "Centralized, Automated Customer Engagement with Powerful Targeting" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_526503459c23a2b855b4fe2a0526aa48/glassbox.png "Product Avatar Image")](https://www.g2.com/products/glassbox/reviews)[Glassbox](https://www.g2.com/products/glassbox/reviews)[4.9/5(809)](https://www.g2.com/products/glassbox/reviews) | Tagless session-replay with funnel-level abandonment diagnosis | "Glassbox:Transforms Digital Insights with Powerful Analytics and Seamless Session Replays" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bec1afe91426bc6e35b257ba902d889b/contentsquare.png "Product Avatar Image")](https://www.g2.com/products/contentsquare/reviews)[Contentsquare](https://www.g2.com/products/contentsquare/reviews)[4.6/5(640)](https://www.g2.com/products/contentsquare/reviews) | Visual customer journey friction quantification | "Empowers Deep User Behavior Insights, Needs Simplified Setup" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d8e7be6a5c46339aed06777e766c5d4d/moengage.png "Product Avatar Image")](https://www.g2.com/products/moengage/reviews)[MoEngage](https://www.g2.com/products/moengage/reviews)[4.5/5(524)](https://www.g2.com/products/moengage/reviews) | Behavior-triggered cross-channel journey orchestration | "MoEngage Turns Raw Event Data into Actionable, Visual Campaign Journeys" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8a76d8dc8b548aff82337f33933f65eb/quadient-inspire.png "Product Avatar Image")](https://www.g2.com/products/quadient-inspire/reviews)[Quadient Inspire](https://www.g2.com/products/quadient-inspire/reviews)[4.8/5(126)](https://www.g2.com/products/quadient-inspire/reviews) | Omni-channel CCM with journey-mapped personalization | "Powerful, Scalable Quadient with a Great GUI and Top-Notch Support" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d9d3ff178178a1f790a9d6114e104471/zoho-crm.png "Product Avatar Image")](https://www.g2.com/products/zoho-crm/reviews)[Zoho](https://www.g2.com/products/zoho-crm/reviews)[4.1/5(2,947)](https://www.g2.com/products/zoho-crm/reviews) | End-to-end lead journey with pipeline automation | "Game-Changing 3CX Phone Integration with Smooth UI and Top-Tier Support" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_744ed52507e8a595ec88a4db46cf5abd/churnzero.jpg "Product Avatar Image")](https://www.g2.com/products/churnzero/reviews)[ChurnZero](https://www.g2.com/products/churnzero/reviews)[4.7/5(1,613)](https://www.g2.com/products/churnzero/reviews) | Automated customer journey orchestration with churn-signal triggers | "ChurnZero: A Powerful Source of Truth with Excellent Training and AI Agents" | * * * Show More