Perk(formerly TravelPerk) Reviews & Product Details

Perk has made my work life exponentially better and more streamlined. Travel plans are now automated and I was able to integrate our travel policies into our system, including cost parameters when approval is required. The reporting function has enabled us to make informed decisions when it comes to travel budgeting. Support is second-to-none. I have specifically worked with Trevor O. and Michael W. and would recommend working with them to anyone. Review collected by and hosted on G2.com.

The one function that I would love to see added is the ability to book hotel rooms using a corporate / block code that we sometimes receive when we are attending conferences. Review collected by and hosted on G2.com.

the variety of perks and rewards available on Perk is very good. I especially like the net pay perk where you can purchase home & electricals through your net salary. the website is very easy to use and navigate, it is quick to use making redeeming your rewards quick and easy. the onboarding process was simple and if I had any queries or questions I could easily chat to the AI assistant to help me find the answers to my questions, if not I was put through to an agent for help. The pricing of benefits and rewards seems fair as there is no interest charged on the net pay reward scheme for example and the integrations are widely varied. Review collected by and hosted on G2.com.

I would like to see more gym companies available through Perk, there was alot more localised gyms in the old benefits/rewards scheme we used and this is something I think Perk could expand on. Review collected by and hosted on G2.com.

I like the ease of accessing Perk, whether through the web or on mobile. I also value the flexibility to book tickets in terms of time and schedule, as well as being able to choose the company. The experience of using Perk to book business trips is like planning a vacation. The platform makes it much easier to book trips compared to other platforms I've used in the past. Having the information at hand and receiving notifications about flight updates is also very valuable. Review collected by and hosted on G2.com.

The events feature is still very much in its infancy. We tried to use it in the past, I think it was just in beta. They mentioned it to us so we would use it before the launch, but it really didn't work. They set some base hotel rates, but the person in charge of the concierge told us there were higher rates due to an event in Barcelona, and offered us higher rates than what we could find on our own. That experience didn't encourage us to use that feature. Review collected by and hosted on G2.com.

The rebranding has included an improved interface that is easier to use. Review collected by and hosted on G2.com.

Doesn't always have the most accurate or updated travel options for regional trains or non-flight modes. Review collected by and hosted on G2.com.

Its easy and quick to use, particularly for booking hotels, flights and trains. Their support team are available for any booking issues. Review collected by and hosted on G2.com.

It doesn't always offer all types of transport eg. coaches. Sometimes there is a more direct coach to an airport, for example, and it doesn't give that option. Also, sometimes it can be a bit clunky to use - for example the app only offers an option for return train tickets when I wanted to purchase a single. Fortunately the webversion offers all options. Review collected by and hosted on G2.com.

Having a dedicated account manager has been incredibly valuable, particularly for overall travel program management, industry insight, and vendor connections. The Perk support team has also been fantastic to work with: consistently prompt, professional, and thoughtful in their approach. Every agent I’ve interacted with has taken the time to prioritize requests and follow through until each issue is fully resolved. I truly appreciate the level of care and responsiveness they bring, especially knowing the volume of requests they handle daily. Review collected by and hosted on G2.com.

At times there can be a slight delay between airline systems and the platform syncing reservation details. Because of this, we occasionally confirm booking information directly through the airline’s app first to ensure everything is reflected correctly. While this hasn’t created major issues, closer synchronization between airline systems and the platform would make the experience even smoother. Review collected by and hosted on G2.com.

It’s very easy to use, and the added app integration makes the check-in process much smoother.

I’ve also had to use the support option to add a less well-known railcard, and it was added very quickly.

The suggested routes using AI are a great feature, as it can surface better options for your trip.

I also find the way it displays costs really helpful. In particular, the “remove out of policy” option means the price shown is limited to what you can actually book. Review collected by and hosted on G2.com.

Performance can sometimes be a bit slow, but unless you’re really in a massive rush to book, it’s not really a problem. Review collected by and hosted on G2.com.

The app is particularly useful and the map view when booking is nice too Review collected by and hosted on G2.com.

It can take an extraordinarily long time to book train tickets in the UK, significantly slower than other apps like trainline etc

There's always a push to buy perk insurance/cover/idk what it is for totally inappropriate things like a £10 train ticket

it doesn't always suggest the best pricing for flights e.g. it will suggest a ticket that is £500 more that has free seat selection but seats are less than £100 each way (i know that's not perks fault, but would expect it to not suggest that perhaps?) Review collected by and hosted on G2.com.

I really appreciate the user interface; it's great and very easy for team members to use. I like that we're able to get competitive rates on flights, so it feels like we're not compromising on costs. Being a charity, getting competitive pricing is crucial for us. I also appreciate their responsiveness, as we always receive very quick responses when we have questions or need help with hotel bookings for off-site events. It's also great that the platform's set up process was very easy and straightforward, with no problems during onboarding, making it super simple to teach the team how to use it. Review collected by and hosted on G2.com.

When we started using Perk, booking trains was not as competitive as booking flights. It was usually possible to get fares that were much better on different websites, so if the prices seemed high on Perk, we encouraged team members to check other websites and book directly for reimbursement, which was an extra step. Another minor challenge was that sometimes somebody would book a flight, and by the time it was approved, the flight was no longer available. This required additional coordination, which was kind of frustrating because it's one of the main problems Perk solves for us, but it doesn't happen all that often. Review collected by and hosted on G2.com.

What do you like best about Perk?

What I like best about Perk is how simple and accessible it makes employee benefits. The platform is very easy to use, and employees can quickly see what discounts and offers are available without needing much guidance.

The savings are also practical — they’re on brands and services people actually use in everyday life, which makes the benefit feel relevant and valuable rather than just a “nice extra.” It’s something that genuinely helps with day-to-day expenses.

From an employer perspective, it’s straightforward to manage and doesn’t create additional administrative pressure. Once implemented, it runs smoothly and offers a fair benefit that everyone can access, which supports engagement and morale across the workforce.

Overall, it’s a simple but effective way to add value for employees. Review collected by and hosted on G2.com.

One area that could be improved is the variety of offers in certain categories. While the platform covers many popular brands, sometimes the discounts may not always feel tailored to every employee demographic.

In addition, some offers require a few extra steps to redeem, which can occasionally cause confusion for first-time users. Clearer guidance or more streamlined redemption processes would make the experience even smoother.

That said, these are relatively minor points and don’t take away from the overall value of the platform. Review collected by and hosted on G2.com.