Inova Payroll Reviews & Product Details

I like how quickly we can get help and assistance with Inova Payroll. We have a dedicated customer relations person who really knows the software and helps us out quickly. There's no nickel and diming; we pay for the service and know exactly what we're going to get without a bunch of upselling or anything like that. The initial setup wasn't too bad, and they did a really good job of walking us through it. It was actually a much easier process than I've had with a number of other softwares. Review collected by and hosted on G2.com.

I wish it integrated a little bit better with some of our other softwares. But in general, it does a really good job of that. Most integration issues are on the side of the other products. I don't have too many complaints. Review collected by and hosted on G2.com.

The customer service at Inova Payroll is exceptional. Their team is knowledgeable, friendly, and quick to respond to requests for assistance. They consistently provide helpful suggestions when we are unsure how to proceed, which makes problem-solving efficient and stress-free.

One of the standout qualities of Inova is how well their various divisions work together to complete tasks seamlessly. This level of collaboration ensures smooth implementation and ongoing support across all areas of service.

We are extremely satisfied with Inova’s service and recently signed a new contract to include Compensation Management, Benefits, Recruitment, Leave Management, and multiple EDI file feed integrations (including 401(k), COBRA link, Time & Attendance implementation, HSA/FSA, etc.). We are also excited to adopt their new AI feature in the near future.

Overall, Inova Payroll has proven to be a reliable and innovative partner, and we look forward to continuing this relationship for many years to come. Review collected by and hosted on G2.com.

Currently, there is nothing we dislike about Inova Payroll. In the past, we experienced some service-related issues; however, Inova was quick to address these concerns by aligning us with a highly qualified account manager. Since then, our experience has been excellent, and we appreciate their responsiveness and commitment to continuous improvement. Review collected by and hosted on G2.com.

I really enjoyed having access to a well-trained, knowledgeable, and helpful representative. She has gone above and beyond to help me learn to navigate Inova Payroll. I rely on the product's consistency, which gives me confidence that the payroll is processed correctly. I use the payroll PST report with each payroll, which assists me in creating the JE for entry into my accounting software to report payroll liability and expense items. I also value the fact that Inova sends SIMPLE IRA EE contributions directly to our third-party administrator, relieving me from handling funds transfers each payroll. Review collected by and hosted on G2.com.

As a new user, I found that navigation was not as intuitive as I felt like it should be. Many of the commands are "disguised" as icons or embedded on a page that doesn't feel very user-friendly. It has not been easy to do. I think it should be much more friendly and should not require a rep on the other end of the phone. I have used Qbooks payroll for years and did not have the same issues. None of our other tools integrate with Inova. I don't know if integration is available. The previous accountant said it was also difficult to navigate and relied heavily upon our rep to assist. Review collected by and hosted on G2.com.

I use Inova Payroll for processing payroll and filing and paying payroll taxes. I love that I don't have to do tax calculations or worry about remitting taxes to the federal and various state governments. The software is very easy to use, but the best part is the responsiveness of the support staff if I have a question or problem. My favorite feature is the integrated mobile-device-based timeclock, which saves me from having to calculate hours and do overtime calculations. Review collected by and hosted on G2.com.

I wish that it was a little more self-service for the employees with tax and deposit information. They are still required to give me their information, which I then enter into the system if they wish to change withholding or deposit accounts. Review collected by and hosted on G2.com.

I appreciate that it offers a unified HR and payroll system, which makes it much easier to manage both functions in one platform. The customer support is excellent. Since we only have a small number of employees this system works well for us. Review collected by and hosted on G2.com.

I’ve gotten to know the system better over time, but at first it didn’t feel very user-friendly. Even now, I sometimes still have to do a bit of “exploring” to find what I need. Review collected by and hosted on G2.com.

I find Inova Payroll very easy to use, which has made my job easier and helped eliminate a lot of paper usage. I really appreciate their customer service as well, which is great if there are any issues. The initial setup was very easy, and I use it for HR management and benefits, which are quite beneficial for our onboarding and offboarding process. Review collected by and hosted on G2.com.

FMLA tracking is not a standard feature and some reports are difficult to run or do not have the options to combine or request all data needed, so multiple reports sometimes have to be used. Review collected by and hosted on G2.com.

I really appreciate how easy Inova Payroll makes the whole process. Their platform is straightforward, and their team is always quick to help. It gives me peace of mind knowing everything runs smoothly. Review collected by and hosted on G2.com.

There’s not much I dislike, but occasionally the platform runs a bit slowly, and a few features could be more intuitive. Review collected by and hosted on G2.com.

Exceptional Customer Support: Users frequently mention the attentiveness, friendliness, and responsiveness of Inova’s support team. Many reviews emphasize how quickly issues are resolved and how helpful the staff is2.

User-Friendly Interface: The platform is intuitive and easy to navigate, making payroll management smooth even for first-time users.

Efficient Payroll Processing: Businesses appreciate the speed and accuracy of payroll runs, with seamless integration into accounting systems.

Reliable Compliance: Inova’s attention to regulatory compliance gives users peace of mind, especially when handling taxes and employee records. Review collected by and hosted on G2.com.

Kind of hard to navigate around. There isn't a guide that help understand what to do. Review collected by and hosted on G2.com.

I like the fact that they're very prompt to answer questions whenever I have a problem processing payroll or just need to know how to do something. I also like the fact that they can process our payroll for us for a minimal fee in the event I ever get sick or unable to process payroll. Review collected by and hosted on G2.com.

No improvements are needed. They're wonderful and great just the way they are! Review collected by and hosted on G2.com.

I can’t say enough about how much easier my job has become since we started using all the Inova modules. From the ATS to onboarding to performance reviews—the automation has truly taken so much work off my plate. It’s amazing what a fully integrated HRIS system can do for us!

The icing on the cake is having a dedicated contact who’s always there to help—whether it’s troubleshooting an issue or simply reminding me how to handle something I only do once a year. That level of support makes such a difference.

I could go on for hours about the positive impact Inova has had on both ERISA and me personally. While our initial implementation was a bit rocky (mostly because we asked you to rush it!), the system has become an essential part of my daily work—I use Inova all day, every day. Review collected by and hosted on G2.com.

The only thing I’m not a fan of is the ticketing system. That’s the one area I’d really like to see improved. It would be incredibly helpful if there were a link back to the original email or message—something to maintain the full context. Right now, it feels a bit like reading a Snapchat where the original message disappears, which makes it hard to follow the conversation thread. Review collected by and hosted on G2.com.