Inova Payroll Reviews & Product Details

nova is a fully unified payroll, HR, and benefits solution designed to help organizations automate their most critical workforce management tasks. This comprehensive platform addresses the evolving needs of employees while ensuring compliance with changing employer regulations. By centralizing key HR functions, Inova streamlines the management of the entire employee lifecycle, making it an essential tool for businesses looking to enhance operational efficiency—especially those that rely on industry-specific and financial system integrations. Inova caters to organizations of all sizes that require a robust system to manage payroll, benefits, and employee relations. The platform is particularly beneficial for companies in industries such as construction, field services, and property management, with deep integrations to leading industry platforms like ServiceTitan, Aspire Software, and M3. Inova also connects seamlessly with popular ERP and accounting systems including Acumatica, Sage Intacct, and QuickBooks Online, ensuring accurate data flow between workforce and financial operations. Inova’s key features include: Payroll and tax filing Time and attendance tracking Scheduling Recruiting and applicant tracking Employee onboarding Benefits administration Performance management Compliance reporting Each of these components works seamlessly together within a single database, ensuring employee information is consistent, accurate, and always up to date. Through its native and integrated ecosystem, Inova reduces manual data entry, minimizes errors, and simplifies complex workflows—allowing HR and finance teams to focus on strategic initiatives rather than administrative tasks. The platform’s user-friendly web and mobile interface enhances accessibility, enabling employees and managers to engage with the system from anywhere. This flexibility supports a modern workforce that values convenience and efficiency. Inova’s compliance reporting tools further help organizations stay ahead of regulatory changes, reducing risk and supporting adherence to federal, state, and local labor laws. Overall, Inova stands out in the HR technology landscape by offering a comprehensive, integration-ready solution that brings payroll, HR, benefits, and industry-specific systems together into one cohesive platform. By leveraging Inova, organizations can improve workforce management, enhance employee satisfaction, and maintain compliance with confidence—ultimately driving better business outcomes.

Seller

Inova Payroll, Inc.

Discussions

Inova Payroll Community

Languages Supported

Czech, Danish, German, English, French, Italian, Dutch, Polish, Portuguese, Romanian, Spanish, Turkish

Solution Type

All-in-One

Overview by

Laura Frieden

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

14 months

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Top-Rated Alternatives

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User Insights

Average based on 640 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Inova Payroll Integrations

(12)

Integration information sourced from real user reviews.

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Michelle W.

Director of Admissions

Small-Business (50 or fewer emp.)

8/24/2022

"Easy to use and convenient"

4.5/5

What do you like best about Inova Payroll?

It is convenient for approving time for my team, whether PTO or their timesheets. Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

A small feature that was on a different platform that was really helpful was the ability to specify the frequency of a direct deposit account. I have a retirement account that I would only like to contribute to once a month and not for any special payouts, however I cannot specify that in the Inova system. Review collected by and hosted on G2.com.

Heather E.

HR Specialist

Mid-Market (51-1000 emp.)

8/22/2022

"Vast HR and Timekeeping solutions"

3/5

What do you like best about Inova Payroll?

Inova Payroll brings all aspects of Payroll, Benefits, Recruiting and more together in one place. The customer service reps are very responsive and go above and beyond to help with any issues that may arise. Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

Since the numerous acquisitions and changes with the company it has become more difficult to get a customer service rep, if you cannot reach you assigned rep you have no options but to wait hours sometimes days cod a response. Review collected by and hosted on G2.com.

Karla D.

Mid-Market (51-1000 emp.)

2/21/2023

"Fantastic"

5/5

What do you like best about Inova Payroll?

I continue to appreciate how user-friendly Inova Payroll is. The platform makes payroll and HR tasks simple and efficient, and the features continue to improve our overall workflow. I also really value the responsive and knowledgeable customer service whenever we need assistance. Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

At this time, I don’t have any major concerns. If anything, continuing to add more customization options and making reporting even easier to navigate would be helpful. Overall, we’ve had a very positive experience with Inova Payroll. Review collected by and hosted on G2.com.

Lora M.

Director of Operations

Small-Business (50 or fewer emp.)

1/15/2026

"Reliable Payroll with a Steep Learning Curve"

3.5/5

What do you like best about Inova Payroll?

I really enjoyed having access to a well-trained, knowledgeable, and helpful representative. She has gone above and beyond to help me learn to navigate Inova Payroll. I rely on the product's consistency, which gives me confidence that the payroll is processed correctly. I use the payroll PST report with each payroll, which assists me in creating the JE for entry into my accounting software to report payroll liability and expense items. I also value the fact that Inova sends SIMPLE IRA EE contributions directly to our third-party administrator, relieving me from handling funds transfers each payroll. Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

As a new user, I found that navigation was not as intuitive as I felt like it should be. Many of the commands are "disguised" as icons or embedded on a page that doesn't feel very user-friendly. It has not been easy to do. I think it should be much more friendly and should not require a rep on the other end of the phone. I have used Qbooks payroll for years and did not have the same issues. None of our other tools integrate with Inova. I don't know if integration is available. The previous accountant said it was also difficult to navigate and relied heavily upon our rep to assist. Review collected by and hosted on G2.com.

Response from Laura Frieden of Inova Payroll

edit

Hi Lora - Thank you so much for taking the time to provide your detailed feedback. I'm glad our technology and support give you the confidence to know payroll is processed correctly!

We have strong integrations with many widely used business platforms. Please reach out to me directly at lfrieden@inovapayroll.com with more details on which tools you're looking to integrate, as I'd love to see how we can help on that front.

kim B.

Office Manager

Small-Business (50 or fewer emp.)

11/7/2022

"Great Payroll and HR Company"

4/5

What do you like best about Inova Payroll?

My account manager is great and assists me promptly with questions, concerns, and projects. Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

On mobile view being able to enlarge photos on my company hub tab like schedule that I post. Review collected by and hosted on G2.com.

Shawn M.

Controller

Small-Business (50 or fewer emp.)

4/29/2025

"The best Payroll Company you could ask for!"

5/5

What do you like best about Inova Payroll?

Payroll can be difficult to manage and time consuming. Having Inova work with me is excellent as it provides an avenue to preview everything before submitting. It's like having a second set of eyes that already knows what you're looking for to begin with. Their support team, is exceptional. They practically should BE on payroll they are such a valued asset to my role and company. I'm constantly in communication with Inova about one thing or another and they are the easiest company to do business with. Ashley is the BEST! Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

The constant email receipts to everything, even when you're in the same initial service request can be a bit much. I'd like to see a continuous back-and-forth email thread for reference. Other than that, Inova is exceptional. Review collected by and hosted on G2.com.

Peter M.

Administrative Director

Mid-Market (51-1000 emp.)

11/7/2022

"Effortless Payroll Management with Excellent Support"

5/5

What do you like best about Inova Payroll?

I like how quickly we can get help and assistance with Inova Payroll. We have a dedicated customer relations person who really knows the software and helps us out quickly. There's no nickel and diming; we pay for the service and know exactly what we're going to get without a bunch of upselling or anything like that. The initial setup wasn't too bad, and they did a really good job of walking us through it. It was actually a much easier process than I've had with a number of other softwares. Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

I wish it integrated a little bit better with some of our other softwares. But in general, it does a really good job of that. Most integration issues are on the side of the other products. I don't have too many complaints. Review collected by and hosted on G2.com.

Corina T.

Human Resources, Benefits Manager

Enterprise (> 1000 emp.)

1/15/2026

"Exceptional Service, Seamless Solutions"

4.5/5

What do you like best about Inova Payroll?

The customer service at Inova Payroll is exceptional. Their team is knowledgeable, friendly, and quick to respond to requests for assistance. They consistently provide helpful suggestions when we are unsure how to proceed, which makes problem-solving efficient and stress-free.

One of the standout qualities of Inova is how well their various divisions work together to complete tasks seamlessly. This level of collaboration ensures smooth implementation and ongoing support across all areas of service.

We are extremely satisfied with Inova’s service and recently signed a new contract to include Compensation Management, Benefits, Recruitment, Leave Management, and multiple EDI file feed integrations (including 401(k), COBRA link, Time & Attendance implementation, HSA/FSA, etc.). We are also excited to adopt their new AI feature in the near future.

Overall, Inova Payroll has proven to be a reliable and innovative partner, and we look forward to continuing this relationship for many years to come. Review collected by and hosted on G2.com.

What do you dislike about Inova Payroll?

Currently, there is nothing we dislike about Inova Payroll. In the past, we experienced some service-related issues; however, Inova was quick to address these concerns by aligning us with a highly qualified account manager. Since then, our experience has been excellent, and we appreciate their responsiveness and commitment to continuous improvement. Review collected by and hosted on G2.com.

What problems is Inova Payroll solving and how is that benefiting you?

Our organization previously relied on multiple outside vendors to manage benefit enrollment tasks, which resulted in inefficiencies, manual processes, and frequent errors. We had numerous EDI file setups and still required manual updates when carriers could not support automated feeds. These processes were time-consuming and required constant monitoring due to software issues and setup errors. Additionally, our compensation review process was paper-based, creating significant challenges with over 1,500 employees across multiple U.S. locations.

How is Inova Payroll benefiting your organization?

Inova Payroll’s expanded offerings now align with our evolving needs, enabling us to streamline operations and reduce manual work. Their solutions will help us:

Improve efficiency and accuracy by reducing manual updates and minimizing human error.

Automate compensation reviews through a Performance Management and Compensation process, eliminating paper and saving time.

Enhance recruitment with the upcoming implementation of their recruitment platform.

As our company experiences rapid growth and operates across many locations, Inova’s ability to scale and grow—especially under the UKG parent company—has been instrumental. We look forward to continuing this partnership for many years as we modernize and simplify HR operations. Review collected by and hosted on G2.com.