Inova Payroll Reviews & Product Details

Having my own Represenative that was at my fingertips at all times and very knowledgeable for all my needs. My represenative was so very helpful with implementing all data. The customer support amazed me, due to the fact that we had our first advisory/sales person and then our implementing rep that helped me with learning the features of the software. Both very easy to work with and made me feel very comfortable. Review collected by and hosted on G2.com.

I find the software not very user friendly, but learning new software is always a difficult in the beginning. I have only been using the company for 3 pay periods. Review collected by and hosted on G2.com.

The thing that I like best about Inova is that there are so many options availabe for reporting. I was able to take all of my Excel documents that I was using to track my employee information and put it into one spot that is easily accessible. Review collected by and hosted on G2.com.

One of the downsides to Inova is that unless you work with their workmans comp companies, you have to input my Workmans comp information into a separate software manually. They do have a report that can be pulled and import though, so it isn't all that bad. Review collected by and hosted on G2.com.

We have been using Inova for several years and have never been disappointed. Our rep, Patti, answers the phone in half a ring—literally! We always know that if she doesn't pick up, she's either out of the office or at lunch. The entire team is incredibly fast and helpful.

Recently, as we transitioned to a new accounting person, the team at Inova was extremely supportive, explaining processes to us and jumping in quickly when we needed assistance. They also worked seamlessly with us during our transition to a new investment company.

The Inova team is always friendly, knowledgeable, and ready to help. Their exceptional service has been invaluable to our business, and we couldn't be happier with their support. Highly recommend! Review collected by and hosted on G2.com.

We have not encountered a single downside to using Inova! Review collected by and hosted on G2.com.

I love how using all the modules offered have taken so much work off my plate. The automation from the ATS, to the onboarding to the Performance reviews. It is simply amazing what a full HRIS system can do for us. The icing on the cake is having your personal contact that can help with any problem I am having or not even a problem but touching something only once a year and not remembering where to go or how to get the system to do what I need. I could go on for an hour on the good things Inova has done for ERISA and me. The original implementation was a little rocky, but you were rushed to start when we requested. I use Inova every day all day long. Review collected by and hosted on G2.com.

I do not like the ticketing system. That would be the one thing I would like to see changed. If there was at least a link to the original email I sent that would be fantastic. It is like reading a snap chat where the original message dissapears. Review collected by and hosted on G2.com.

From launch to current day, Inova's customer support is excellent. Email responses are extremely prompt and each person is very thorough in making sure you understand and have all questions/concerns addressed. Review collected by and hosted on G2.com.

The site took me a little bit to learn to navigate. But after expoloring, it became easier. Review collected by and hosted on G2.com.

I like that everything is simplified and user friendly. I have used other HR softwares throughout my career and so far this has been one of the most efficient ones. Plus, their customer service is very rapid. The implementation process was also very smooth. Review collected by and hosted on G2.com.

Not applicable. Everything is very smooth with minimal incoveniences. Review collected by and hosted on G2.com.

The team at Inova is highly responsive. Each and every question I have is answered in a timely manner. Christina maintains a high level of customer service on a daily basis. It is refreshing compared to other payroll providers I have utilized. Review collected by and hosted on G2.com.

There is not a 360 integration with our 401 K provider, Newport. I dislike Everything Benefits that manages our EDI Feed. Review collected by and hosted on G2.com.

I've never received client support from an HRIS vendor like I do from Inova, and I've worked with a few of them! Inquiries are tracked effectively and responded to promptly. Tickets aren't closed until a question/problem is truly resolved. Support is available readily by phone when needed to resolve tricky issues. I just can't say enough good stuff about how technical support takes care of their business. Review collected by and hosted on G2.com.

Electronic data transfer development for benefit carriers are sometimes slow to completion. Review collected by and hosted on G2.com.

The professionalism and efficiency of the staff I have worked with since starting to use the service. Review collected by and hosted on G2.com.

I dislike having my email going to the "Service" department. I would prefer being able to email my representative directly Review collected by and hosted on G2.com.

They have a step by step way of processing payroll to make sure you don't miss anything important. If you do need help they are quick to respond and very helpful. Review collected by and hosted on G2.com.

Can't think of a dislike except maybe an easier way to pull up past paystatements, but this could be just me still getting familiar with the system. Review collected by and hosted on G2.com.