BuildOps Reviews & Product Details

ability to drag and drop attachments into jobs/quotes, and the ability to create data queries/dashboards Review collected by and hosted on G2.com.

it's a little too segmented...bits and pieces of information are scattered throughout many places and things that should go together are not always found together. The recommendations are probably the thing I dislike the most because the service summary that the tech wrote is not always attached to the recommendation.

It needs to help the user connect these pieces together more efficiently. For example, if a dispatcher creates a new job for a property, then BuildOps should alert them if there are open quotes for that property. That way, we could possibly prevent sending a tech out to a site to troubleshoot the same unit that we already have an open quote for (this happens).

Or, if a tech tries to submit a recommendation for a quote, but the customer has a comprehensive agreement, then there should be something that alerts the tech to the fact that the repair is covered by that agreement and does not need to be quoted. Review collected by and hosted on G2.com.

Build ops have been easy for me to learn since fairly new to the system. I like how simple some things are to work through. I love that our rep Jorge is fast at getting back to me if I need help. Review collected by and hosted on G2.com.

Only thing at this time that I dislike is that some things change without knowing. For example when entering a Non productive time to the dispatch schedule overhead is gone now. Review collected by and hosted on G2.com.

We find the program to be extremely easy to use once immersing yourself into its work flows.

The reporting capabilities are next level compared to using spreadsheets and Quickbooks and the field reporting in projects is incredible.

AI customer support is extremely helpful, and typically live human support if needed happens in a timely manner. Review collected by and hosted on G2.com.

We are finding some data inputs (PO’s) to be limited and external system integration to be subpar.

The timesheet/ time tracking system is a step back 20 years for our company.

Implementation at a non-enterprise level is challenging. There is extremely limited access to your IM and initial contact does not give clear instructions or expectations. The Videos for training were extremely helpful although I think some are not updated.

The AI features with purchase orders that were presented by sales are clunky at best, we may have missed the fact that they are in Beta. We are excited about this feature once perfected. Review collected by and hosted on G2.com.

BuildOps has been a great experience for us! The implementation team has been awesome with helping us get set up and supporting us even after going live. They’re super responsive and make things a lot easier to figure out.

The software itself has so many features that really help create a better flow and system for our work. There’s definitely a bit to learn at first, but once you get the hang of it, everything starts to click and makes a lot of sense.

Overall, it’s been a big upgrade for our team and we’re really happy with both the platform and the people behind it! Review collected by and hosted on G2.com.

One thing we’ve noticed is that sometimes there are a lot of repetitive inputs instead of just a one-click option. Also, while we’re still working on the integration with our financial software, managing two systems can be a bit time-consuming. That said, once the full system is created, it will be much smoother. Review collected by and hosted on G2.com.

I really appreciate how user-friendly and intuitive the platform is, and I’m also impressed by its robust reporting system. Review collected by and hosted on G2.com.

I dislike the PO module as it does not serve our particular business model to our needs. Review collected by and hosted on G2.com.

I love the workflows in BuildOps. While no field service management or Ops software is going to check 100% of the boxes (or meet every single unique workflow), this one comes very close! I can see the thoughtful development of each of their modules - they were designed by people who actually understand the chaos of what goes on in the service and construction business. In addition, I like how knowledgeable our customer support managers have been. Great people to work with! Review collected by and hosted on G2.com.

The only negative note I have would be around some of the flexibility of the DBMS. It's only small issues, though, and is probably not a problem for anyone not working in the database management or systems engineering world. Review collected by and hosted on G2.com.

you can have more than 1 window open and project open at a time. Review collected by and hosted on G2.com.

it lags and really is not a live update. updates in the middle of the day Review collected by and hosted on G2.com.

BuildOps has truly streamlined our operations. The platform is incredibly easy to use, which has made a noticeable difference in how efficiently our company runs—especially when it comes to dispatching. The dispatch software is powerful, intuitive, and has significantly improved our team's ability to manage field work in real time.

Their customer support is also top-notch. Every rep we’ve worked with has been knowledgeable, responsive, and genuinely helpful. The tech support team deserves a special mention—they’re quick to respond and resolve issues efficiently, which is exactly what you need in a busy service environment.

Overall, BuildOps has become an essential tool for our business, and I highly recommend it to anyone looking to streamline their field operations. Review collected by and hosted on G2.com.

While BuildOps has been a great asset overall, there are a few areas where I see room for improvement. Some features could be a bit more customizable to better fit specific workflows, and occasionally, updates roll out with small bugs that take a little time to get addressed. That said, their support team is always responsive and helpful when these issues come up, which makes a big difference. Review collected by and hosted on G2.com.

A sales pitch that promised everything we wanted...... Sales pitch is the key word Review collected by and hosted on G2.com.

Our experience with BuildOps has been deeply disappointing, to say the least. We signed on with the expectation of streamlining our operations, but instead, we were met with a clunky, poorly-managed implementation process and a shocking lack of communication that has left our team frustrated and our business in a worse position than when we started.

The primary issue has been the implementation, or rather, the lack thereof. The initial sales pitch promised a seamless transition and a powerful platform tailored to our needs. The reality was a disjointed and confusing process with little to no guidance. Key features we were sold on were either not ready or required complex workarounds that were never properly explained. The burden of getting the system off the ground fell almost entirely on our team, defeating the purpose of investing in a supposedly comprehensive solution.

Beyond the initial setup, the overall process has been incredibly poor. The platform itself feels underdeveloped, and navigating its various functions is anything but intuitive.

What has made this entire situation unbearable is the complete breakdown in communication from BuildOps. Emails go unanswered for days, if not weeks and sometimes never answered at all. When we do manage to get a response, it's often generic and fails to address our specific issues. Questions we ask get danced around and a phrase we heard a lot was “Let me check on that for you” which we learned would mean I don’t know or I don’t want to answer that because you as the customer will not like the answer. We felt abandoned and completely ignored.

If you are considering BuildOps, I would strongly advise you to look elsewhere. The promises made during the sales process do not match the reality of the product or the company's ability to support its clients. The lack of implementation support, poor processes, and abysmal communication have made this one of the worst vendor experiences we have ever had. Review collected by and hosted on G2.com.

It is a mobile app with fillable forms, timekeeping, the ability to look up job histories, manage assets, and easily write a service ticket. The best part is the ability to enter recommendations for quotes which can be rapidly converted into pull-through work. Review collected by and hosted on G2.com.

Sometimes the software will misbehave when in locations with poor service. Review collected by and hosted on G2.com.