BuildOps Reviews & Product Details

Every part of the procurement process feels streamlined, and it’s easy to switch between different Work Orders as needed. Support is expedient and helps within the hour until a claim is finalized. I can rely on Build Ops to work from home and the office, and having availability from the internet helps me do my job from any location, making it convenient for the company. Review collected by and hosted on G2.com.

Whenever I ask for support, the initial response is from an A.I. bot that doesn't assist in actually fixing the problem but rather stating why there is a problem. I'd prefer to have my concerns addressed by an actual person first and foremost, and if the person assisting me has to use A.I. tools that is not my concern. As a customer, I feel my time is respected and valued when my initial concerns with a software issue are addressed by a person. Review collected by and hosted on G2.com.

I really enjoy using BuildOps as our operations platform in the commercial HVAC industry. It's great for scheduling and recording technician notes, which are then passed along to our customers. I appreciate its capabilities for generating service quotes and invoicing as well. What I like most about BuildOps is the dispatch board and scheduling within their platform. I also find their visit summary reporting for jobs quite useful. It helps us get our technicians to where they need to be, inform them of what's needed, track their time, and support our customers effectively. Additionally, I appreciate that it integrates with our QuickBooks Online. Review collected by and hosted on G2.com.

The reporting in BuildOps is a serious issue that needs to be addressed. Not only is it the least intuitive report creation process, but when one finally does get reports created, the information is not reliable. This is a huge issue for us as business owners. I am still very surprised that they don't have better basic reports, that all companies need. The canned reports that they do provide are incomplete, and provide inaccurate and/or inconsistent data. This is hands down the biggest issue with BuildOps, and it is mission critical information. That was also before my time, but I heard that the onboarding process was a challenge. I also personally know 5 other business owners that have struggled through the onboarding process with BuildOps. Review collected by and hosted on G2.com.

I like the AI feature for generating customer billings. The simple job headers are helpful for quickly seeing a job’s status. The ability to customize filters is a huge help, especially since different users need different informatio. . I Review collected by and hosted on G2.com.

The procurement layout is a lengthy process with 3-way matching. It could definitely be more efficient with some guidance from actual users. I know other customers have compatible accounting software which makes it easier for them. We rely on export files to upload into our software which does not always work. Many upgrades affect our version that causes issues. There always seems to be quirks within different areas that require BO support. It feels like the software is being created as we work thru it. A button or box added throws everything off. The contract module is not user friendly or tailored to our industry also. Review collected by and hosted on G2.com.

ability to drag and drop attachments into jobs/quotes, and the ability to create data queries/dashboards Review collected by and hosted on G2.com.

it's a little too segmented...bits and pieces of information are scattered throughout many places and things that should go together are not always found together. The recommendations are probably the thing I dislike the most because the service summary that the tech wrote is not always attached to the recommendation.

It needs to help the user connect these pieces together more efficiently. For example, if a dispatcher creates a new job for a property, then BuildOps should alert them if there are open quotes for that property. That way, we could possibly prevent sending a tech out to a site to troubleshoot the same unit that we already have an open quote for (this happens).

Or, if a tech tries to submit a recommendation for a quote, but the customer has a comprehensive agreement, then there should be something that alerts the tech to the fact that the repair is covered by that agreement and does not need to be quoted. Review collected by and hosted on G2.com.

I like BuildOps because it keeps everything in one place, simplifying the process of looking up jobs and keeping job attachments organized, which helps me keep up with the schedule. It lets me track the progress of jobs, see if they are fully built, and maintain visual records of every job, all in one spot. What I like the most is the ease of use, which saves me time, and as they say, time is money. I've noticed improvements since I first started using it. Review collected by and hosted on G2.com.

It lags at some time. Sometimes it lags. Other than sometimes, it could kinda lag. Review collected by and hosted on G2.com.

I appreciate BuildOps for its quick and responsive customer support, as I can reach out via email, text, or phone and get my issues addressed swiftly. I frequently use the dispatch board and rely on it to create work orders attached to approved quotes. BuildOps consistently improves, making jobs easier to do and dispatch effectively. I really like that I can now track technicians' locations, which provides our customers with a more accurate ETA. Also, the initial setup was easy, and it's great that the platform continues to evolve with new updates. Review collected by and hosted on G2.com.

Sometimes the program does not recognize the open work orders and can't attach the approved quotes. Review collected by and hosted on G2.com.

Build ops have been easy for me to learn since fairly new to the system. I like how simple some things are to work through. I love that our rep Jorge is fast at getting back to me if I need help. Review collected by and hosted on G2.com.

Only thing at this time that I dislike is that some things change without knowing. For example when entering a Non productive time to the dispatch schedule overhead is gone now. Review collected by and hosted on G2.com.

the paperless enifets and the ablity for my workman to look at previous jobs done at that address Review collected by and hosted on G2.com.

the time tracking for my workman is very discontected Review collected by and hosted on G2.com.

We find the program to be extremely easy to use once immersing yourself into its work flows.

The reporting capabilities are next level compared to using spreadsheets and Quickbooks and the field reporting in projects is incredible.

AI customer support is extremely helpful, and typically live human support if needed happens in a timely manner. Review collected by and hosted on G2.com.

We are finding some data inputs (PO’s) to be limited and external system integration to be subpar.

The timesheet/ time tracking system is a step back 20 years for our company.

Implementation at a non-enterprise level is challenging. There is extremely limited access to your IM and initial contact does not give clear instructions or expectations. The Videos for training were extremely helpful although I think some are not updated.

The AI features with purchase orders that were presented by sales are clunky at best, we may have missed the fact that they are in Beta. We are excited about this feature once perfected. Review collected by and hosted on G2.com.

Easy to search through jobs, quotes, PO's etc.

The ease of making filters customized to an individual person etc. Review collected by and hosted on G2.com.

It seems very difficult to delete anything and credits are difficult. Would be super helpful if we could create a dashboard custom to what each person in each dept needs. We always have to create workarounds, doesn't seem to be a lot of solves. Review collected by and hosted on G2.com.