Best Customer Service Products for 2024

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G2 is proud to share our 2024 list of the Best Customer Service Products

We are proud to share our 2024 list of the Best Customer Service Software. This best software list features some of the top software sellers and service providers found on G2. Some of the top Customer Service Software Sellers include Salesforce, Zendesk, and Zoho.

To qualify for the best Customer Service software list, products must be listed under one or more of the Customer Service software categories. Products in these categories help companies provide quality customer support experiences, maintain customer loyalty, and improve customer satisfaction.

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Award-Winning Best Customer Service Product Categories Include:

Best Software by Function / Customer Service Products

Out of 3,118 total products in this category, and 201 that were eligible for the 2024 Best Software Awards, here are the 50 best software products. When looking at this year’s winners, 31 remained on the list from last year, while 19 are new entrants — representing a 38% change on this list since the 2023 Best Software Awards.

Best Software CompaniesExpand/Collapse Best Software Companies
Best Software ProductsExpand/Collapse Best Software Products
Best Software by FunctionExpand/Collapse Best Software by Function

Best Customer Service Products for 2024

1
Salesforce Service Cloud
2
Zendesk Support Suite
3
Zoho Desk
4
Freshdesk
5
Intercom
6
Front
7
HubSpot Service Hub
8
Gladly
9
Genesys Cloud CX
10
Ozonetel CloudAgent
11
Talkdesk
12
FreshChat
13
Sprinklr Service
14
Drift
15
Birdeye
16
SAP Service Cloud
17
Trengo
18
Tidio
19
Dixa
20
Qualtrics Customer Experience
21
CloudTalk
22
Podium
23
Stonly
24
Capacity
25
LiveAgent
26
UJET
27
Gallabox
28
Kustomer
29
Appy Pie
30
Enghouse Interactive
31
Mojo Helpdesk
32
Vivantio
33
ServiceNow Customer Service Management
34
SleekFlow
35
MightyCall
36
RingCentral Contact Center
37
Nextiva
38
Interakt
39
3CX
40
WATI
41
Aloware
42
JustCall
43
Reputation
44
Smartsupp
45
Glassbox
46
8x8 Contact Center
47
Aircall
48
Text-Em-All
49
Gainsight Customer Success
50
TeamViewer
Past Winners
1
Salesforce Service Cloud
Salesforce Service Cloud
Help Desk
Expand/Collapse Salesforce Service Cloud
Salesforce Service Cloud

Salesforce Service Cloud

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Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Main Category
G2 Awards
3
Zoho Desk
Zoho Desk
Help Desk
Expand/Collapse Zoho Desk
Zoho Desk

Zoho Desk

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Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Main Category
4
Freshdesk
Freshdesk
Help Desk
Expand/Collapse Freshdesk
Freshdesk

Freshdesk

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Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide supe
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide supe
Main Category
5
Intercom
Intercom
Live Chat
Expand/Collapse Intercom
Intercom

Intercom

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Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actiona
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actiona
Main Category
7
HubSpot Service Hub
HubSpot Service Hub
Help Desk
Expand/Collapse HubSpot Service Hub
HubSpot Service Hub

HubSpot Service Hub

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Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub
Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub
Main Category
9
Genesys Cloud CX
Genesys Cloud CX
Contact Center
Expand/Collapse Genesys Cloud CX
Genesys Cloud CX

Genesys Cloud CX

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The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms
Main Category
11
Talkdesk
Talkdesk
Contact Center
Expand/Collapse Talkdesk
Talkdesk

Talkdesk

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World's Leading Cloud Call Center Software. Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processe
World's Leading Cloud Call Center Software. Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processe
Main Category
12
FreshChat
FreshChat
Live Chat
Expand/Collapse FreshChat
FreshChat

FreshChat

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Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.
Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.
Main Category
13
Sprinklr Service
Sprinklr Service
Social Customer Service
Expand/Collapse Sprinklr Service
Sprinklr Service

Sprinklr Service

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Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
Main Category
14
Drift
Drift
Conversational Marketing
Expand/Collapse Drift
Drift

Drift

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Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powe
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powe
Main Category
15
Birdeye
Birdeye
Online Reputation Management
Expand/Collapse Birdeye
Birdeye

Birdeye

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Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow
Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow
Main Category
16
SAP Service Cloud
SAP Service Cloud
Help Desk
Expand/Collapse SAP Service Cloud
SAP Service Cloud

SAP Service Cloud

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SAP Service Cloud orchestrates seamless service experiences to support customers throughout their entire journey. It bridges the gap between front-office engagements and back-office processes and delivers the next generation of self-service.
SAP Service Cloud orchestrates seamless service experiences to support customers throughout their entire journey. It bridges the gap between front-office engagements and back-office processes and delivers the next generation of self-service.
Main Category
17
Trengo
Trengo
Shared Inbox
Expand/Collapse Trengo
Trengo

Trengo

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Trengo’s customer engagement platform will automate repetitive work to unleash meaningful conversations.
Trengo’s customer engagement platform will automate repetitive work to unleash meaningful conversations.
Main Category
18
Tidio
Tidio
Live Chat
Expand/Collapse Tidio
Tidio

Tidio

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Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Main Category
19
Dixa
Dixa
Conversational Support
Expand/Collapse Dixa
Dixa

Dixa

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Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.
Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.
Main Category
20
Qualtrics Customer Experience
Qualtrics Customer Experience
Experience Management
Expand/Collapse Qualtrics Customer Experience
Qualtrics Customer Experience

Qualtrics Customer Experience

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With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
Main Category
21
CloudTalk
CloudTalk
Contact Center
Expand/Collapse CloudTalk
CloudTalk

CloudTalk

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CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales
Main Category
22
Podium
Podium
Customer Communications Management
Expand/Collapse Podium
Podium

Podium

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Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.
Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.
Main Category
23
Stonly
Stonly
Knowledge Base
Expand/Collapse Stonly
Stonly

Stonly

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Stonly is a full-featured platform designed to deliver guidance that adapts to people's context and usage. Create and distribute interactive guides, walkthroughs, and knowledge bases that are proven to boost productivity across your whole organization and help customers faster with interactive, step
Stonly is a full-featured platform designed to deliver guidance that adapts to people's context and usage. Create and distribute interactive guides, walkthroughs, and knowledge bases that are proven to boost productivity across your whole organization and help customers faster with interactive, step
Main Category
24
Capacity
Capacity
Help Desk
Expand/Collapse Capacity
Capacity

Capacity

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Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.
Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.
Main Category
25
LiveAgent
LiveAgent
Help Desk
Expand/Collapse LiveAgent
LiveAgent

LiveAgent

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LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
Main Category
26
UJET
UJET
Contact Center
Expand/Collapse UJET
UJET

UJET

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UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.
UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.
Main Category
27
Gallabox
Gallabox
Bot Platforms
Expand/Collapse Gallabox
Gallabox

Gallabox

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Gallabox helps power businesses to engage with customers efficiently, generate more leads, and grow sales through WhatsApp Business APIs. Convert customer conversations into smart actions with WhatsApp Chatbots for your business.
Gallabox helps power businesses to engage with customers efficiently, generate more leads, and grow sales through WhatsApp Business APIs. Convert customer conversations into smart actions with WhatsApp Chatbots for your business.
Main Category
28
Kustomer
Kustomer
Help Desk
Expand/Collapse Kustomer
Kustomer

Kustomer

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Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
Main Category
29
Appy Pie
Appy Pie
Drag and Drop App Builder
Expand/Collapse Appy Pie
Appy Pie

Appy Pie

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Appy Pie allows users with no programming skills, to create an app for Windows 8 Phone, Android & iPhone applications for mobiles and smartphones; and publish to Google Play & iTunes.
Appy Pie allows users with no programming skills, to create an app for Windows 8 Phone, Android & iPhone applications for mobiles and smartphones; and publish to Google Play & iTunes.
Main Category
30
Enghouse Interactive
Enghouse Interactive
Contact Center
Expand/Collapse Enghouse Interactive
Enghouse Interactive

Enghouse Interactive

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Enghouse Contact Center delivers interaction management solutions from Arc Solutions, CosmoCom, Datapulse, Syntellect, Telrex, & Trio.
Enghouse Contact Center delivers interaction management solutions from Arc Solutions, CosmoCom, Datapulse, Syntellect, Telrex, & Trio.
Main Category
32
Vivantio
Vivantio
IT Service Management (ITSM) Tools
Expand/Collapse Vivantio
Vivantio

Vivantio

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Elevate your service. Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
Elevate your service. Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
Main Category
33
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Help Desk
Expand/Collapse ServiceNow Customer Service Management
ServiceNow Customer Service Management

ServiceNow Customer Service Management

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ServiceNow Customer Service Management improves service operations and engages customers with digital workflows, allowing work to be routed effectively across front, middle, and back offices to solve customer problems. Automate tasks and leverage AI to accelerate time to resolution and enable employ
ServiceNow Customer Service Management improves service operations and engages customers with digital workflows, allowing work to be routed effectively across front, middle, and back offices to solve customer problems. Automate tasks and leverage AI to accelerate time to resolution and enable employ
Main Category
G2 Awards
34
SleekFlow
SleekFlow
Communication Platform as a Service
Expand/Collapse SleekFlow
SleekFlow

SleekFlow

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SleekFlow is your centralised messaging platform with customers, enabling your sales, support and marketing teams to do their best work - and create an experience your customers will never forget.
SleekFlow is your centralised messaging platform with customers, enabling your sales, support and marketing teams to do their best work - and create an experience your customers will never forget.
Main Category
36
RingCentral Contact Center
RingCentral Contact Center
Auto Dialer
Expand/Collapse RingCentral Contact Center
RingCentral Contact Center

RingCentral Contact Center

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RingCentral Contact Center is an omnichannel solution designed to let customers choose their preferred method of communicating with a company, including voice, chat, social media, SMS, email, and others.
RingCentral Contact Center is an omnichannel solution designed to let customers choose their preferred method of communicating with a company, including voice, chat, social media, SMS, email, and others.
Main Category
37
Nextiva
Nextiva
VoIP
Expand/Collapse Nextiva
Nextiva

Nextiva

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The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
Main Category
38
Interakt
Interakt
E-Commerce Tools
Expand/Collapse Interakt
Interakt

Interakt

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Interakt for E-Commerce Promote & sell your products by engaging customers on WhatsApp Roll out high-performing, top-of-the-mind notifications to alert users about new product catalogs, back-in-stock goods, and much more.
Interakt for E-Commerce Promote & sell your products by engaging customers on WhatsApp Roll out high-performing, top-of-the-mind notifications to alert users about new product catalogs, back-in-stock goods, and much more.
Main Category
39
3CX
3CX
Contact Center
Expand/Collapse 3CX
3CX

3CX

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3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
Main Category