--- title: Calabrio ONE Reviews meta_title: 'Calabrio ONE Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 429 reviews by the users' company size, role or industry to find out how Calabrio ONE works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 429 scale: '5' date_modified: '2026-07-09' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Calabrio ONE Reviews **Vendor:** Verint **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 4.4/5.0 **Total Reviews:** 429 ## About Calabrio ONE Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model. Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement. ## Calabrio ONE Pros & Cons **What users like:** - Users find Calabrio ONE to be **highly user-friendly** , streamlining processes and enhancing overall efficiency in workforce management. (59 reviews) - Users highlight the **intuitive interface and strong forecasting** capabilities of Calabrio ONE, enhancing workforce management and analytics. (39 reviews) - Users value the **high efficiency** of Calabrio ONE, streamlining workforce management and enhancing overall productivity effortlessly. (36 reviews) - Users highlight the **strong scheduling capabilities** of Calabrio ONE, enhancing operational efficiency and agent performance management. (30 reviews) - Users appreciate the **impeccable customer support** of Calabrio ONE, enhancing their overall experience and efficiency. (25 reviews) - User Interface (25 reviews) - Users find that Calabrio ONE offers **significant time savings** through its user-friendly design and streamlined processes. (23 reviews) - Analytics (21 reviews) - Effective (21 reviews) - Time-saving (21 reviews) **What users dislike:** - Users feel the **missing features** in Calabrio ONE limit detail in reports and delay access to recordings. (20 reviews) - Users face challenges with **poor reporting** , finding it complex and often inaccurate, hindering effective data analysis. (16 reviews) - Users express frustration over **inadequate reporting** features in Calabrio ONE, highlighting the need for improved detail and accuracy. (15 reviews) - Users find Calabrio ONE's features to be **not intuitive** , struggling with complex reporting and unhelpful training resources. (13 reviews) - Users experience **inaccurate data analysis** , leading to confusion and lack of trust in reporting and analytics capabilities. (12 reviews) - Users find the **learning curve steep** with Calabrio ONE, requiring additional training to fully utilize its features. (12 reviews) - Data Management (11 reviews) - Complexity (10 reviews) - Users frequently face **cumbersome scheduling issues** that hinder workflow and complicate integration with other functionalities. (10 reviews) - Users experience **slow loading times** with Calabrio ONE, often waiting several minutes for interactions to load. (10 reviews) ## Calabrio ONE Discussions - [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) - 1 comment - [What is calabrio one smart desktop?](https://www.g2.com/discussions/what-is-calabrio-one-smart-desktop) - 1 comment - [View Calabrio ONE pricing details and edition comparison](https://www.g2.com/products/calabrio-one/reviews?page=10&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+15%3A02%3A14+-0500&secure%5Bsession_id%5D=01d9a07f-b6da-452d-a336-2caf9efad7f2&secure%5Btoken%5D=aa1aaae1c96ca79cdb55bb96d2092703ee6bf30b14c3c154f4bd4f2d1396bb84&format=llm_user) ## Calabrio ONE Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Cisco Finesse](https://www.g2.com/products/cisco-finesse/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Twilio Flex](https://www.g2.com/products/twilio-twilio-flex/reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Calabrio ONE Features **Quality Assurance** - Evaluation - Calibration - Reports **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Generative AI** - AI Text Summarization **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Engagement** - Feedback - Dashboards - Training **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Performance** - Integrations - Compliance **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Calabrio ONE Alternatives - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) - 4.2/5.0 (303 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews)