--- title: ScorebuddyCX Reviews meta\_title: 'ScorebuddyCX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 835 reviews by the users' company size, role or industry to find out how ScorebuddyCX works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 835 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ScorebuddyCX Reviews & Product Details Visit Website AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap. * * * Product Website ScorebuddyCX Seller [ScorebuddyCX](https://www.g2.com/sellers/scorebuddycx) Discussions [ScorebuddyCX Community](https://www.g2.com/products/scorebuddycx/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Lauren Thornton Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/scorebuddycx/pricing) ## ScorebuddyCX Integrations (6) What do users say about integrations? Verified by ScorebuddyCX [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") IDhall SC ](https://www.g2.com/products/idhall-sc/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kustomer ](https://www.g2.com/products/kustomer/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More LU Leumas U. PCI Compliance Specialist Enterprise (\> 1000 emp.) 3/12/2026 "Simple, Powerful Quality Monitoring with Highly Customizable Scorecards" 5/5 What do you like best about ScorebuddyCX? What I like most about Scorebuddy is how simple, yet powerful, it is for quality monitoring. The interface is very intuitive, which makes it easy to navigate even when I’m juggling multiple scorecards or pulling up evaluations. I also appreciate how customizable the scorecards are; I can tailor them to specific processes, teams, or compliance needs without feeling boxed in by a rigid template. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? One thing I dislike about Scorebuddy is that parts of the interface can feel a bit outdated and not as intuitive as they could be, especially when I’m switching between scorecards, dashboards, and reports. It does the job and still works reliably, but some of those workflows feel clunkier than necessary and could be smoother and more modernized. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? Centralizing all evaluations in one place has been a big improvement. Before, QA data could feel scattered across different files, spreadsheets, and formats. Scorebuddy brings everything together in a single platform, which makes it much easier to track evaluations, monitor trends, and maintain consistency. The main benefit for me is that I spend less time digging through files and more time actually analyzing results and identifying coaching opportunities. Review collected by and hosted on G2.com. Show More 3/20/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JM Jamie M. Manager of Customer Experience Small-Business (50 or fewer emp.) 2/9/2026 "Easy-to-Use Interface with Game-Changing Calibration Prompts" 4.5/5 What do you like best about ScorebuddyCX? The interface is easy to use and manage. Scores and uploaded interactions are easily accessible, and the prompts for calibration sessions have been a game changer. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? This platform, unfortunately, had a couple of hiccups integrating with Gladly once we moved from Zendesk. The team has said that it's on the roadmap for the future, which would be a tremendous upgrade. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? DIY approaches to uploading customer interactions due to the lack of integration with Glaldy has been chanllenging but the Scorebuddy team is creative and helpful. Review collected by and hosted on G2.com. Show More 7/22/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AG Alfonso Jose G. Compliance Specialist Small-Business (50 or fewer emp.) 3/4/2026 "Quality Monitoring with Scorebuddy" 5/5 What do you like best about ScorebuddyCX? What I like most about Scorebuddy is that it makes quality assurance far more organized and easier to track. Instead of juggling spreadsheets or scattered notes, everything—evaluations, feedback, and scoring—lives in one place. That setup helps teams stay consistent and makes it simpler to follow performance trends over time. Another big strength is the reporting. The dashboards and scorecards make it easy to spot patterns quickly, such as recurring call issues or areas where agents are improving. That’s especially helpful when the focus is on coaching and meeting performance targets. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? One thing people often dislike about Scorebuddy is that it can feel a bit slow or overly click-heavy, especially when you’re doing a lot of evaluations. If you’re reviewing many calls back-to-back, having to move through multiple tabs and steps can make the whole process take longer than you’d expect and feel more tedious than it should. Another downside is the limited customization. While you can build scorecards, it isn’t always as flexible as some teams need—particularly if you’re trying to set up very specific scoring rules or follow particular workflows. In those cases, the tool can feel a bit restrictive compared to what you’re aiming to achieve. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? It benefits me because it makes it much easier to track call evaluations and clearly see what I need to improve. Instead of guessing how I’m doing, I can view my scores and feedback all in one place. It also helps me understand what I’m doing well and what still needs work, which makes coaching clearer, more organized, and easier to follow. Review collected by and hosted on G2.com. Show More 3/9/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MA Maria Doisa A. PCI Compliance Specialist Mid-Market (51-1000 emp.) 3/3/2026 "Scorebuddy Simplifies and Centralizes Quality Assurance" 5/5 What do you like best about ScorebuddyCX? The most helpful thing about Scorebuddy is its ability to simplify and centralize quality assurance processes. It allows managers to: Evaluate customer interactions (calls, emails, chats) in one place Use customizable scorecards tailored to business goals Provide structured, consistent feedback to agents Track performance trends over time This makes it easier to ensure fair scoring, maintain compliance, and support continuous improvement. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? Learning Curve for New Users Some features may take time to understand fully, especially for teams not familiar with QA platforms. Limited Advanced Customization Highly complex or niche scoring requirements may be harder to configure without support. Reporting Can Be Overwhelming With many metrics available, it can sometimes be difficult to pinpoint the most meaningful insights without training. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? More Fair and Consistent Scoring — Agents are evaluated against the same criteria, reducing bias. Faster QA Workflow — You save time on reviews and reporting because everything is in one platform. Review collected by and hosted on G2.com. Show More 3/5/2026 Current UserValidated ReviewerSource: Organic ![John Mark M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John Mark M.") JM John Mark M. Executive Service Specialist Mid-Market (51-1000 emp.) 3/5/2026 "Intuitive, User-Friendly Scorebuddy That Simplifies Customer Support Evaluations" 5/5 What do you like best about ScorebuddyCX? First of all the ease of use the scorebuddy, most of us find the interface intuitive and it is very user friendly. You can use it as it is hassle free and You navigate also use the system itself effectively. The Number of feautures it offers make the work simplier especially us working in customer support field, score buddy makes it easier and meet our deadlines as this is the frequent tool that we use to meet our targets when it comes in evaluating agents. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? Nothing. All I can say is, scorebuddy do the things for us. It helps us summarize everything and meet yje goals. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? I think it is the way of solving problems related to our work as a customer support. It helps us achive a quality calls and quality performance. This also helps us enhance ourquality assurance processes, improve agent performance, and ultimately boost customer satisfaction. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AQ Aldrin Q. Outsourcing Enterprise (\> 1000 emp.) 2/19/2026 "Easy to Access and User-Friendly" 5/5 What do you like best about ScorebuddyCX? What stands out most about Scorebuddy is its focus on making quality assurance practical and actionable rather than just a box-ticking exercise. A few strengths that people often appreciate: User-friendly scoring interface – QA scorecards are easy to build, customize, and update without heavy technical work. Strong analytics & reporting – Clear dashboards help teams spot trends, coaching opportunities, and performance gaps quickly. Coaching integration – Feedback loops between QA results and agent coaching are built in, which makes improvement more structured. Scalability – Works well for growing support teams and multi-site operations. Compliance support – Helpful for regulated industries that need audit trails and documentation. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? We don’t have an option to dispute our scores. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? Before tools like Scorebuddy, many teams relied on spreadsheets, emails, or ad-hoc notes to evaluate calls and chats, which often led to inconsistent scoring and subjective feedback. Solution & Benefit: Scorebuddy centralizes QA with structured scorecards and standardized criteria, helping ensure evaluations are consistent and uniform across the team. Manual, Time-Consuming QA Processes Problem: Manually reviewing interactions and tracking results can be tedious and difficult to scale as teams grow. Solution & Benefit: Automated scorecards and workflows help speed up the QA process and reduce the manual effort involved. Overall Impact Teams using Scorebuddy often find their QA function becomes more efficient, transparent, and actionable, which can support better agent performance, an improved customer experience, and stronger operational accountability. Review collected by and hosted on G2.com. Show More 2/27/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller KS Kristel S. PCI Compliance Specialist Mid-Market (51-1000 emp.) 3/4/2026 "Clear, Customizable Scorecards with Real-Time Insights" 5/5 What do you like best about ScorebuddyCX? It provides clear, customizable scorecards that align perfectly with team goals. The real-time feedback and reporting make it easy to spot trends and improvement areas. It supports fair, consistent evaluations, which builds trust between managers and agents. The platform is user-friendly, so both evaluators and agents can navigate it confidently. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? One thing that could be improved about Scorebuddy is that some of the more advanced features can take time to fully understand, especially for new users. While the platform is powerful, the initial setup and customization of scorecards and reports can feel a bit complex without proper guidance. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? Scorebuddy solves the challenge of maintaining consistent, fair, and measurable quality assurance across teams. Without a structured system, performance reviews can be subjective, inconsistent, and time-consuming. Scorebuddy standardizes the evaluation process with clear scorecards and automated reporting, which ensures everyone is assessed against the same criteria. Review collected by and hosted on G2.com. Show More 3/9/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JM john paul M. Outbound Sales Specialist Level 1 Enterprise (\> 1000 emp.) 2/19/2026 "The best" 5/5 What do you like best about ScorebuddyCX? is its overall ease of use and smooth implementation. The platform is very user-friendly, making it easy for both QA analysts and agents to navigate without extensive training. Implementation is straightforward, and the system integrates well with existing tools, which makes onboarding and setup efficient. I also appreciate the wide range of features—from customizable scorecards and detailed reporting to compliance tracking and performance analytics—without the system feeling overly complicated. We use it frequently as part of our daily QA process, and it consistently supports our monitoring and coaching needs. Additionally, their customer support is responsive and helpful, which makes resolving concerns or questions much easier. Overall, it’s a well-rounded tool that effectively supports quality management and team performance. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? Is that some features can feel a bit limited or less intuitive, especially when generating more detailed or customized reports. At times, navigating between sections or pulling specific data can take extra steps, which can slow down the workflow. Additionally, occasional system lag or loading delays can impact efficiency during busy periods. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? It standardizes scoring through customizable scorecards, ensuring that all agents are evaluated fairly and consistently. Benefit to me: I can trust that assessments are objective and aligned with our KPIs, which reduces disputes and confusion. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JC JOSE DANIEL C. PCI COMPLIANCE SPECIALIST, ENGAGEMENT TEAM Mid-Market (51-1000 emp.) 3/4/2026 "Accurate, Always-Up-to-Date Quality Scores" 5/5 What do you like best about ScorebuddyCX? Scorebuddy is a very effective and user-friendly quality management tool that helps teams stay accurate and consistently updated with their quality scores. Its intuitive interface makes it easy to navigate and use, even for new users. One of its strongest advantages is how it enhances the coaching process by providing clear performance insights, allowing supervisors and team leaders to deliver more targeted and meaningful feedback. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? As of now, there is no feature I don't like. Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? For me, it has been especially helpful in quickly understanding where improvements are needed and where performance is strong. The detailed evaluations and clear breakdown of scores make coaching conversations more focused and productive. Instead of relying on general feedback, the insights from Scorebuddy allow for more specific and actionable discussions that support continuous improvement and better overall service delivery. Review collected by and hosted on G2.com. Show More 3/16/2026 Current UserValidated ReviewerSource: Organic ![Sean B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sean B.") SB Sean B. S Mid-Market (51-1000 emp.) 2/3/2022 "Essential QA Tool with Room for Reporting Improvement" 5/5 What do you like best about ScorebuddyCX? Scorebuddy has become one of the most valuable tools in my workflow for streamlining quality assurance, which is both intuitive and powerful. It allows me to focus on coaching, improving processes, and elevating customer experience across the team. Being purpose-built for QA, Scorebuddy makes evaluating calls very efficient with clean, clear evaluations and insights. Its ease of use is so great that even new analysts pick it up quickly. It's an excellent tool for my team that values accuracy and clarity in customer service quality assurance. I regularly use it to audit ticket responses, and it's been a huge upgrade from spreadsheets. The initial setup was fairly easy, thanks to the Scorebuddy team meeting with us and providing instruction and feedback. I'd highly recommend it and rate it a 10. Review collected by and hosted on G2.com. What do you dislike about ScorebuddyCX? I find that reporting can feel limited without custom work. While its default dashboards are helpful, some analysis requires extra manual work. Also, it's not integrated with any of our other software like ticketing systems. Review collected by and hosted on G2.com. Recommendations to others considering ScorebuddyCX: We have been using scorebuddy for over 5 years now and we highly recommend it! Review collected by and hosted on G2.com. What problems is ScorebuddyCX solving and how is that benefiting you? Scorebuddy streamlines quality assurance and makes evaluating calls efficient, providing clear evaluations and insights. It's intuitive, so even new analysts can quickly adapt. It enhances my focus on coaching and improving processes, upgrading from spreadsheets for auditing ticket responses. Review collected by and hosted on G2.com. Show More Response from Harry McIntyre of ScorebuddyCX [Editedit](https://www.g2.com/survey_responses/scorebuddycx-review-5316710/official_response/edit) Hi Sean, thank you for feedback. It's great knowing that we are making your job easier. We'd be happy to show you more of what Scorebuddy can do this year. Just reach out to your Customer Success Executive when you are ready. 2/9/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about ScorebuddyCX? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ScorebuddyCX ](https://www.g2.com/products/scorebuddycx/discussions/new) GU Guest User • Last activity 6 months ago What does Scorebuddy do? 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/what-does-scorebuddy-do) SL Stephen Sundae Luna • Last activity almost 4 years ago I would like to know why some of the audits do not appear right away in Dashboard. 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/i-would-like-to-know-why-some-of-the-audits-do-not-appear-right-away-in-dashboard) [ View all Discussions ](https://www.g2.com/products/scorebuddycx/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 12 months ### Average Discount 13% [ View More Pricing Information ](https://www.g2.com/products/scorebuddycx/pricing) ScorebuddyCX Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-scorebuddycx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-scorebuddycx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") Zendesk Contact Center 4.5/5(314) [ Compare Now ](https://www.g2.com/compare/scorebuddycx-vs-zendesk-contact-center) ##### ##### ScorebuddyCX Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Generative AI AI Text Summarization [ View More Features ](https://www.g2.com/products/scorebuddycx/features) ## Top-Rated Alternatives [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![MaestroQA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MaestroQA") MaestroQA 4.8/5(325) ](https://www.g2.com/products/maestroqa/reviews) [ ![Zendesk Contact Center](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk Contact Center") Zendesk Contact Center 4.5/5(314) ](https://www.g2.com/products/zendesk-contact-center/reviews) [ View All Alternatives ](https://www.g2.com/products/scorebuddycx/competitors/alternatives) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [Which WYSIWYG editor solutions address drag-and-drop editing without requiring extensive technical expertise?](https://www.g2.com/discussions/which-wysiwyg-editor-solutions-address-drag-and-drop-editing-without-requiring-extensive-technical-expertise)[Which corporate volunteering platforms give employees the easiest way to discover local volunteering opportunities near their home rather than just company-organized events?](https://www.g2.com/discussions/which-corporate-volunteering-platforms-give-employees-the-easiest-way-to-discover-local-volunteering-opportunities-near-their-home-rather-than-just-company-organized-events)[What freelance platforms maintain consistent performance and contractor quality as a company grows its use from a few hires to hundreds of engagements a year?](https://www.g2.com/discussions/what-freelance-platforms-maintain-consistent-performance-and-contractor-quality-as-a-company-grows-its-use-from-a-few-hires-to-hundreds-of-engagements-a-year) [What is the top-rated incident management software for enterprise IT teams?](https://www.g2.com/discussions/what-is-the-top-rated-incident-management-software-for-enterprise-it-teams)[What MEP software avoids automation features that create unexpected snapping or unwanted modifications during design work?](https://www.g2.com/discussions/what-mep-software-avoids-automation-features-that-create-unexpected-snapping-or-unwanted-modifications-during-design-work)[Pros and Cons Details](https://www.g2.com/products/scorebuddycx/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)