A digital adoption platform (DAP) is a software layer integrated on top of another software application or website to guide users through tasks and functions. Digital adoption platforms aim to help new users quickly learn how to interact with a website or application or assist returning users in learning newly added functionality. This improves onboarding for new users and drives the adoption of new features that may otherwise go ignored.
These tools are also commonly used to train new employees on software used in-house. Some DAP offerings are made specifically for other popular software applications, with companies making multiple DAPs tailored for certain products. However, many digital adoption platforms are customizable and can integrate over any application necessary. Because of this, digital adoption platforms are also a popular customer self-service software option.
To qualify for inclusion in the Digital Adoption Platform category, a product must:
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Pendo is a product experience platform that helps software product teams deliver products users love. With Pendo, product teams can answer questions like which features are customers using? Which features are they ignoring? Which ones are driving delight and which are causing pain and confusion? From these same insights, you can easily set up in-app messages, guides and walkthroughs without any coding to help users get the most value from your products. By quickly identifying the specific features and workflows that cause users pleasure and pain, you can use the Pendo platform to guide users through the rough spots and drive them to adopt the features that create raving fans.
WalkMe™ is the pioneer of the Digital Adoption Platform (DAP) — an enterprise-class guidance, engagement, insights, and automation platform. As the digital revolution transforms the workplace and customer preferences, WalkMe’s holistic approach simplifies enterprise systems, customer-facing sites and mobile apps for the overwhelmed user. WalkMe’s DAP enables the creation of interactive on-screen sequences that guide and engage users throughout any digital experience. Powered by AI and machine learning, WalkMe’s context-intelligent algorithm streamlines digital adoption internally and externally, ensuring that the right users receive the right information exactly at the moment of need. With WalkMe, employees are more efficient and productive, customers stay loyal and engaged, and businesses enjoy the full value of their digital assets. WalkMe’s platform is used by over 2,000 enterprises including 35 percent of Fortune 500 companies across all industries.
Whatfix is a leading Digital Adoption Platform that helps companies deliver modern and easy onboarding, effective training and better support to users through contextual content displayed at the time of need. Whatfix powers-up software solutions by lending incredible simplicity, intuitiveness and personalization. Several Fortune 500 enterprises worldwide trust Whatfix to ensure quick ROI on their technology investments and improve end-user productivity and performance.
The easy, powerful, and complete Product Experience Platform. Gainsight PX is a Product Experience Platform that helps companies build products their customers love. It lets product teams make data-driven decisions, accelerate onboarding and adoption, and gather insights from users on their wants and needs...all in a single platform.
UserIQ empowers SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption. Our platform collects user engagement data from your product and allows you to communicate to your users when they are most engaged: within the product itself. As a result, you’ll be able to scale onboarding, increase feature usage, accelerate time-to-value, and ultimately drive more revenue throughout the customer journey.
Engage and support customers through in-app tutorials Inline Manual provides a service to guide, support and engage prospects and customers right within an application. Easily create product walkthroughs, on-boarding guides, new features announcements, tooltips and manageable product documentation. Used and loved by small and big companies to get customers up to speed in no time, available for any web based product. All this without any coding.
With Userlane you can create easy, step-by-step, interactive guides to explain your browser-based software to each user individually. A navigation system that guides people while actually carrying out tasks. The perfect solution to optimize SaaS user onboarding and automate staff training.
MyGuide by EdCast is an in-app guidance and training platform, which helps your customers and employees complete any web or mobile task. MyGuide offers Machine Driven mode which allows Machine to auto-create tours (in more than 10 languages) and AI-assisted mode which can auto-suggest tours based on customer workflow. MyGuide even offers self-driving software mode to enterprise customers. Whether you are a training manager, marketer, product manager, customer care representative or change management administrator, MyGuide is a must-have solution that will drive your businesses forward at full speed. MyGuide works like a GPS for software and provides you contextual in-app help with Audio and Video and help your customers and employees focus on a specific app workflow. It helps a person to navigate on any web page or software and make him/her perform complex steps in easy ways. MyGuide is very simple to understand and easy to use as it requires you to install its extension on Google Chrome. There are three main use cases i.e. MyGuide Creator, MyGuide Player, and MyGuide Analyzer. 1. MyGuide Creator - In this mode, you can create guides by installing the MyGuide extension on Google Chrome as the extension is available on Google Chrome only. You can create interactive in-app guides for providing huge assistance to complete a specific task. You can create different types of steps like inline, message, video and branch step. Also, you can link guides, create push notifications and beacons when a user lands on a webpage. For understanding the working of MyGuide creator in a better way, you need to request a demo from here - https://ed.edcast.com/myguide-demo/ 2. MyGuide Player - The MyGuide player works at the user’s end as it helps the user to understand how a website or software works. A user can play the guides for understanding how to complete any given task on any software. It is available as an Appexchange app and browser extension for Google Chrome, Internet Explorer, Firefox, Safari, and .JS file. Also, a user can download these guides in the following formats i.e. video file, ppt, gif, pdf, and plain text. 3. MyGuide Analyzer - MyGuide Analyzer is used for analytics purpose and keeps a record of user behavior when they are using MyGuide. Whether you are creating guides or playing the guides, MyGuide analyzer keeps a track record of each and every activity. You can see all the reports in the analytics section. Schedule a demo today and see how MyGuide can add enormous value to your business - https://ed.edcast.com/myguide-demo/
Userpilot helps product, UX and customer success teams increase user adoption through behavior driven product experiences. Build beautiful, personalized and highly customizable experiences on top of your product to pave the way to Aha!. Quickly improve onboarding for new signups, trigger interactive tips when it's relevant and help users understand the value, all without writing any code. Userpilot also helps you Increase user retention, and stimulate feature discovery as your product evolves.
Toonimo simplifies the web user experience with customized graphical annotations and a real human voice. We enable organizations to add an interactive overlay that guides users with step-by-step walkthroughs. Driven by an intelligent decision engine, Toonimo delivers real-time, personalized guidance and support for both customers and users. Use Cases : - Employee training - Onboard new users - Reduce customer support - Improve website conversion - Change management Main Features: - Real human voice guidance - Rich media effects - Step-by-step Walkthroughs - Self-service editor - Multi-language support - A/B testing - Reporting and analytics And more..
The Dokit SaaS platform enables you to create, share and improve step-by-step instructions, user guides and product manuals that fit any screen and device. It only takes a few clicks to create your guides and instructions with our intuitive editing features and predefined templates. Dokit makes it easy to organise and control content: categorisation, tagging, metadata, and workflow validation. Once your guide is complete, it's available on all devices: PCs, smartphones, tablet, and any device that supports PDFs. With Dokit's collaborative features, collect feedback from your users, answer their questions and continuously improve your content.
Accelerate selling, support, and training with letzNav's Workflows real-time step-by-step guidance for your prospects, customers, employees or partners in their precise moment of need. letzNav also ensures data accuracy, automates documentation, and streamlines cross-application processes. All with zero integration or changes to your underlying website or application required.