Alida Reviews & Product Details

I like that I can easily build a survey on Alida by utilizing all different functions, and I can instantly pull up a visualized report for a survey, and I really appreciate the AI features for analyzing the open-ended questions.

I also like that Alida provides amazing customer service to help with us conducting professional surveys. Review collected by and hosted on G2.com.

I dislike that it allows edits after publishing a survey, and that it doesn’t let you undo actions. I also wish some functions were more straightforward, because the learning curve with Alida takes time. For example, it would be helpful if closing surveys could be done directly from the activity view with a single button. Review collected by and hosted on G2.com.

I like the capability of the unique links that tie back to community members, so we can identify long-term engagement opportunities. The feature for managing community profiles was a significant attraction for using Alida. Review collected by and hosted on G2.com.

I think the UI could be a little bit more intuitive. The onboarding to use the platform could be more intuitive as well. I'd also like a program and best practices to help achieve our unique goals as a company. It wasn't that easy to set up initially, and using Alida's resources for survey programming felt more involved than it should be. Programming my own survey was a lot easier. Review collected by and hosted on G2.com.

I truly appreciate the unmatched suite of tools that Alida offers, which provides comprehensive capabilities for executing research much faster and cheaper than traditional methods. The ease of using these tools, such as the online surveys and forum discussion guide, is incredibly beneficial for gaining quality feedback easily. The integration with APIs like Discuss IO further enhances its usability, allowing hosting of virtual focus groups seamlessly. Additionally, I have a great admiration for the team at Alida, whom I consider best in class for their expertise and exceptional support. Their knowledge and readiness to solve issues greatly contribute to a smooth experience. Overall, the simplicity of the platform reflects the thoroughness and thoughtfulness put into creating an efficient user experience, making it a standout in its field. I would rate Alida a nine out of ten for recommending it to others due to its robust features and effective results. Review collected by and hosted on G2.com.

I find that Alida is designed for individuals who have no experience conducting research themselves, which can be very point-and-click. This simplicity sometimes becomes a limitation, restricting more advanced users who may need more flexibility or depth in the tool's capabilities. However, the customer support team is always available to work through any road blocks that pop-up. Review collected by and hosted on G2.com.

I use Alida for managing our community panel and administering surveys, and I like the ability to stay connected and the ease of use of the tool. Alida allows us to interact with our audience in meaningful ways and handles the survey programming for our projects. It also offers the opportunity to have quick turnaround reporting on customer perceptions. The ease of use allows for speedy development of projects for these needs. Review collected by and hosted on G2.com.

I haven't had an immense amount of exposure to the project, so I have not yet discovered anything that doesn't work well. Review collected by and hosted on G2.com.

Alida has made it incredibly simple for our team to gather and act on customer feedback. The interface is intuitive, even for non-technical users, and we use it almost daily to stay connected to our audience. The integration with our CRM was painless, and the onboarding support was excellent. I also appreciate how customizable the surveys are — it helps us target specific customer segments effectively Review collected by and hosted on G2.com.

The initial setup took longer than expected, and the UI could be a bit more modern in some areas. However, those are minor issues compared to the overall value we’re getting from the platform Review collected by and hosted on G2.com.

I love the UI and how easy it is to change surveys on the fly. The different questions also allows us to gain a plethora of information from our testers who often have trouble explaining their feedback due to not knowing all the footwear lingo. Review collected by and hosted on G2.com.

I don't like not being able to delete surveys once they have been opened. I also don't like not being able to take people off of tests once I've added them to a test. Review collected by and hosted on G2.com.

Easy to use platform. Always adding new features. Makes panel management easy. Alida's tech support is also outstanding. Review collected by and hosted on G2.com.

I would appreciate it if they could enhance the platform by adding more robust options for providing survey feedback directly within the platform. Review collected by and hosted on G2.com.

We use the Alida platform for our quant/qual online research community.

Alida’s strengths based on my experience:

1) Robust in-platorm survey programming tool that allows us to store all of our member and survey data in one place for easy analysis. We used to rely on an external tool to program surveys with advanced logic.

2) Flexible member data capabilities that allow us to create new profile variables and append external customer data as needed.

3) Modern look & feel of the Member Hub and improved survey-taking experience.

4) Smooth in-platform recruitment process that can be used for external recruits as well as internal referrals. Huge time saver compared to our previous recruitment process.

5) Impressive client support from the Alida team. They are collaborative, attentive, and dedicated to meeting our community’s unique needs. Review collected by and hosted on G2.com.

Currently, there are no moderator tools (in-platform messaging, backroom comments, etc) in the Member Hub and no way for members to easily track their points or activity completion history. This is a problem for our community, but Alida is actively working with us towards a solution. Review collected by and hosted on G2.com.

The fact that we didn't just get a software suite and left to our own devices, but instead have a support team assigned to us has been invaluable. The community management aspect as been extremely helpful. And the software itself is extremely useful as well. Being able to create custom member groups, profile variables, etc. All very helpful. I also find the survey creation tool very usable. Review collected by and hosted on G2.com.

There isn't much focus on mobile testing features. If the mobile app allowed sharing their phone screen while in a call, we'd be able to use Alida for our full testing processe. As it stands, we use Alida to recruit for playtests, but then conduct the playtests through Microsoft Teams on their phone, allowing them to share their screen while in a call. Review collected by and hosted on G2.com.

There's so many benefits to having an Alida community but if I had to pick what I like best, it would be that I feel more connected to my customers. We have a community of power users who are super engaged and interested in our surveys and products. It is very easy to engage with them and get feedback that will help shape our product. Every business needs an Alida community so they can work backwards from their customers. Review collected by and hosted on G2.com.

There's no real downside about having an Alida community. There's so much you can do with your community and its set up so you can build upon the community as your business changes or evolves. Only downside was setup time. This is less of an Alida problem, and more of an internal challenge. But Alida was with us every step in the process and did all they could do to help us move implementation along. While onboarding was painful (and self-inflicted), the results were well worth it. Review collected by and hosted on G2.com.