Best User Research Software

User research software, also known as user experience testing software, allows organizations to create deeper empathy for their customers by understanding what they think, feel, say, and do at different points in the customer journey. These tools help an organization understand how (and why) users behave, make decisions, and interact with a brand by observing and interviewing people on digital platforms and/or in physical locations, using recorded video interviews, surveys, photos, and notes. Together, these insights can help organizations accelerate innovation, improve customer satisfaction, shape messaging, and design user experiences (UX) that are effective, easy, and enjoyable.

User research tools are leveraged by research teams, design teams, marketing teams, developers, and product managers. Participants can be intercepted in the moment or recruited through third-party panels and internal customer lists. Unlike in-person user research, which can be extremely expensive and take weeks due to recruiting and scheduling participants to come to a central location in different cities, modern user research software enables organizations to easily conduct entire studies and obtain results in as little as a few hours.

User research software is closely related to enterprise feedback management software, and products may integrate with or share features of tools in that category for gathering and analyzing customer insights. These tools may engage with users/visitors through features related to survey software, video interviewing software, and mobile marketing software. Information gathered from user research software may be utilized within customer journey analytics software.

To qualify for inclusion in the User Research category, a product must:

  • Offer one or more tools for engaging customers and/or visitors in real-life scenarios of brand interaction digitally, in person, or a combination of the two
  • Facilitate the targeting of current customers/users for feedback, or source outside audience feedback
  • Allow for in-the-moment feedback that generates timely opinions pertaining to specific aspects of the buyer’s journey and their unique circumstances
  • Provide features or integrate with tools that help tag, sort, and share individual interviews and responses for analysis to enable organizations to make the correct optimization decisions
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    (105)4.5 out of 5
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    The UserTesting Human Insight Platform enables companies to see, hear and talk to their customers as they engage with products, apps and messaging to better empathize and understand their perspectives. Half of the world’s top 100 brands partner with UserTesting to make more informed business decisions based on customer feedback.

    The fast & visual way to understand your users. Hotjar is everything your team needs to: - Get instant visual feedback - See how people are really using your site - Uncover insights to make the right changes

    (18)4.3 out of 5
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    Alpha’s on-demand insights platform empowers clients to rapidly validate growth opportunities. Our clients use Alpha to accelerate experimentation, inform business decisions with customer wants and needs, deliver and scale agile research capabilities, and develop better products faster. By integrating traditionally manual tasks like audience sourcing, concept designing, test scripting, and data reporting, the platform accelerates time-to-insight from months to hours. Simply put, we're the fastest way for you to learn about your future customers.

    Next-generation UX research platform for mobile & desktop

    UserZoom automates UX research for scale and speed, delivering the UX insights businesses need to improve their digital user experiences and impact the bottom line. Our combination of software, services and participant sourcing solutions allows businesses to test, benchmark and measure the UX of any digital product at any development stage and on any device, and get the complete story behind their user experience. UserZoom's all-in-one solution allows any enterprise business to scale their UX research independently of the size of their team, level of experience, or expertise. Six of the world's ten largest public companies are UserZoom customers.

    Validately is a easy way to recruit testers, launch tests, and analyze results. Validately makes it easy to talk to users - helping user researchers, UX designers, and product managers build products that customers love.

    Userlytics is a state of the art user testing platform that allows you to quickly run user experience tests on any digital asset (sites, apps, prototypes, competitor assets, or more) and on any device. With the advanced test creation process and proprietary panel at Userlytics, tests can be setup in minutes and results can be completed in just hours. Userlytics is on of the only user testing platform that records the webcam, audio, and screen of the participants device while also allowing an unlimited number of annotations, highlight reels, users/admins, testers per session and number of concurrent studies. Additionally, Userlytics offers full audio transcriptions, branching logic, qual/quant metrics, dedicated account managers and a quality assurance team to make sure ever result is a good one. Want to give Userlytics a try? Then create a free test with a free participant in minutes with code ONEFREE and have the results in mere hours.

    User Interviews helps teams make better business and product decisions by making user research easier, faster, and more joyful. Researchers want to spend more time actually doing research, and we help them do that with recruiting and participant management tools for teams of any size or budget.

    Balsamiq Mockups is an UX software that enables lean teams to collaborate, make mockups, control versions, and run user test.

    Dscout’s research platform captures the reality of your customers’ in-the-moment behaviors and thoughts through mobile video, image, text, and survey feedback.

    20|20 has developed methods and tools used worldwide for qualitative and hybrid research studies, offering the unique combination of in-house research services and proprietary technology in the industry.

    FocusVision is the only full-spectrum research technology business, with a complete suite of software solutions, to capture real-time human insights and analytics. FocusVision helps enterprise customers and research agencies around the globe to understand their customers and ask first, to get the facts, get the opinions, and tell the stories that move their businesses forward.

    OVER THE SHOULDER IS SMARTPHONE QUALITATIVE MADE EASY We designed and built the Over the Shoulder platform so that qualitative researchers and insight-seekers can have unprecedented access to their target consumer's daily lives, truths and reality and deliver more powerful consumer insight. Our mission is to help our partners conduct the best smartphone qualitative studies in the industry, and make doing it incredibly easy. Over the Shoulder is not just another online research platform. It's different because it was designed and built specifically for the smartphone, so you see moments no other research platform can get close to.

    Recollective is an online research platform for developing insights communities and conducting qualitative research studies.

    Indeemo is used by Researchers for Pre-task / Pre-work assignments, Mobile Ethnography, Shopper Research, Customer Journeys, Longitudinal Trackers, UX/CX Research, Product Testing and Mobile Diary Studies.

    Loop11 is a website user testing tool that enables to identify navigational and usability issues of any website. combines end-to-end services with a live video platform, connecting brands with global consumers at scale to develop consumer closeness and empathy across the organization, leading to products consumers love.

    GutCheck is a global, online agile market research solution that enables clients to getquick consumer reads to address business questions, whenever they need to be answered. user testing provides face-to-face interviews in a mobile app. Qualifying testers, surveys, live video interviews, archives, payment, all-in one app

    MFour solves research challenges using inventive techniques, gathering an unprecedented quantity & quality of actionable data in real-time. Using GPS technology, MFour collect information at the point-of-emotion, allowing clients to instantly understand the audience experience.

    Set up, record, observe, and analyze usability studies, focus groups, field research, and product testing.

    Qualaroo is an automated research platform designed to help digital product teams collect valuable insights from their users at scale in the quickest and most seamless way possible. Qualaroo relieves teams of the burdens that comes with user research. From your mobile app to web app, you can deploy Qualaroo’s trademark nudge and use features like advanced targeting, dynamic insight reporting, sentiment analysis and more. Leading brands like Zillow, Lenovo, Twilio, TripAdvisor trust Qualaroo to capture qualitative feedback that drives real business results.

    Suzy is how leading companies harness collective insights from millions of consumers worldwide to gather realtime intelligence.

    The UsabilityHub platform offers a comprehensive suite of testing tools that helps you uncover design issues early, preventing wasted time, effort and user frustration.

    UserTribe enables organizations to enact continuous customer involvement across the project life cycle. Usertribe is a company selling a usability testing service which allows both websites and real users to be tested.

    weseethrough is a technology-driven market research company that helps global organisations to better understand their consumers' actual behaviour, rather than reported or claimed. Using video to capture first-person footage of respondents' daily lives, video curation platform Haystack, is then used to efficiently unearth invaluably deep insight from hundreds of hours of video.

    Digital marketers use WEVO to understand why more prospective customers are not converting and to rapidly evaluate design and content. Leveraging artificial intelligence and crowd technology, WEVO eliminates the need for prolonged live AB testing, saving months of wasted effort and generating high converting web and mobile sites in a fraction of the time.

    Change, analyze, and predict human behavior with unprecedented ease and sophistication.

    Engage your customers in real time. Delight your website visitors and help your customers instantly.

    ConfirmKit is the modern user research platform that helps you and your team to talk to users in an approachable and efficient manner.

    Contextmapp is a research and co-creation platform. Quick & fun set-up leading to best customer insights.

    A service design software to design services and physical or digital products with their customers at the center.

    GlimpzIt is AI for Customer Intelligence. Their customer Intelligence platform analyzes unstructured data (pictures, videos and text), enabling brands to build personalized offerings that resonate with their customers on a truly emotional level.

    Handrail is a user research platform created by UX Researcher for UX Researchers. Handrail supports moderated research (in person or remote) and surveys.

    Find fresh participants, based on real behaviour, for any research project - worldwide

    Mobeye, the app to earn money. Complete short surveys and earn up to 10!

    Create Meaningful Experiences A User Research Platform that helps you and your team make design decisions with confidence.

    The world needs your opinion! Make a difference today.

    The easiest way to run remote user research. Test your product with users worldwide & create experiences they'll love.

    PlaybookUX enables businesses to make data-driven decisions from relevant data sources. Its software platform allows you to access current or prospective customers to provide feedback on business concepts, product features, and marketing direction.

    BugMuncher is a website feedback tool that allows users to draw on your website to highlight problems, and then sends you the screenshot.

    Sticky is a self-serve, cloud-based biometric eye tracking and emotion measurement platform.

    tapCLIQ is an intent driven Marketing Automation Platform.

    Testmate automates outreach, scheduling, and compensation for user research interviews.

    Userhabit analyzes users' interactions and gestures of your app and provides you with insights into the answers you seek.

    Optimize your website, validate your ideas, and understand what people think about your website.

    Remote user testing made simple, effortless & free.

    UsersDelight is a user behaviour analytics platform.

    Analyse user behavior to improve your apps.

    uTest connects brands with people across the globe who can test their software and provide real world feedback.