Five9
625 reviews
- 1 profiles
- 26 categories
Average star rating
4.1
#1 in 1 categories
Grid® leader
Serving customers since
2001
Five9 Reviews
AS
Avijit S.
Nothing specialSeamless Setup, Efficient Call Management
I really like the intelligent call routing, which automatically directs calls to the most appropriate agent based on their skills and availability, reducing wait time and ensuring the customer reaches the right person as fast as possible. I also appreciate the real-time monitoring of agents' productivity and quality, as well as easy access to the cloud. The initial setup process was seamless and pretty easy.
DK
Dexson K.
Very helpful and patient five9 support agent
Five9 support is always very accomodating. Platform is very versatile and has a wide range of integrations.
AC
Verified User in Construction
One of the Best Dialers We’ve Used—Near Real-Time and Truly Valuable
We use LSP2 within that, and the dialer is one of the best I’ve seen so far. With the way we have it set up, it’s near real-time, and our end users find it genuinely valuable.
About
What is Five9?
The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by ,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.