Five9
618 reviews
- 1 profiles
- 26 categories
Average star rating
4.1
#1 in 1 categories
Grid® leader
Serving customers since
2001
Five9 Reviews
EA
Verified User in Automotive
Transforms Call Center Efficiency with Zero Downtime
I use Five9 Intelligent Cloud Contact Center Platform for my telephony system in contact centers and vendor sites. It helps to improve the experience for both agents and customers, and achieve the results needed as an organization. The Agent Assist feature is impressive, reducing agent documentation time from over 10 minutes to zero after-call work, which is amazing. Updating the IVR with IVA allows us to use self-services for some calls, which leads to faster response times and more first call resolutions. The initial setup was very easy and without issues.
FIv9 COntinues to exceed my expectations. I'm excited about the NCX bundle is going to be great. This is another way of them focusing on what is best for the customers and meeting them where they are.
CM
Cordell M.
Easy to Use, Seamless Integrations with Five9
Its ease of use and its ability to integrate with other systems.
JG
Jesus Alberto G.
admission assistant at Penn Foster GroupGreat all-in-one features, but constant refreshing is frustrating
That it is a all in one tool have phone ,info ,reminders very f
Good
About
What is Five9?
The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by ,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.