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Five9
596 reviews
- 1 profiles
- 27 categories
Average star rating
4.1
Serving customers since
2001
Five9 Reviews
NE
nichola E.
Effortless User Experience and Exceptional Efficiency
I use the Five9 Intelligent Cloud Contact Center Platform to manage and streamline customer interactions across multiple channels, and I love how effortless it makes my interactions. The interface is user-friendly and reliable. I really appreciate the platform's stability and scalability, as it performs well even during high-volume periods. The stability of Five9 adds value to our operations, and its scalability allows us to easily adjust the number of users as our business grows. Plus, setup was a breeze and I find it very user-friendly.
FB
Freddy B.
Powerful Reporting, Challenging Upgrades
I enjoy deep dives into data and telemetry, so reporting is one of my favorite features. It's robust and customizable. I appreciate the skill-based routing and the ability to prioritize queues either by record or by skill set routing. The API integration ability, especially with Salesforce, is fantastic as it allows our agents to use Five9 within the Salesforce UI without having to jump screens, which is very convenient.
AS
Avijit S.
Seamless Setup, Efficient Call Management
I really like the intelligent call routing, which automatically directs calls to the most appropriate agent based on their skills and availability, reducing wait time and ensuring the customer reaches the right person as fast as possible. I also appreciate the real-time monitoring of agents' productivity and quality, as well as easy access to the cloud. The initial setup process was seamless and pretty easy.
About
What is Five9?
The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by ,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.
Details
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