I am using Five9 Intelligent Cloud Contact Center Platform mainly for reviewing and playback of recordings. I found it very user-friendly as I can easily learn how to navigate it, and features like evaluations and reports are easy to understand and create. The Live Desktop works well for me as I can see and review what agents are doing and how they handle customers. Evaluations help us in scoring our agents' performance, and putting it in a report makes it easier. The setup was super easy.

I find the Five9 Intelligent Cloud Contact Center Platform much more user-friendly compared to older platforms. I really like that you're able to build your own dashboard, which lets you see the metrics that are important to you. Also, I like the reporting capabilities as it allows you to drill down to the metrics that matter. Transferring emails into Five9 from Outlook and being able to manage them within the platform is really great. The reporting we get from it saves us from having to manually count and check turnaround times, as everything is easily pulled from the system now.

Easy to use but still power full tool. For agents its easy to learn and quickly onboard and provide customer support. For dev, its easy to configure and implement the business case. Five 9 integration with Salesforce is simple.