Superchat Reviews & Product Details

What I like most is how easy Superchat is to use. We handle phone calls, emails and Instagram in one place, which saves us a lot of time. The contact with Yael L. was also great, quick, friendly and helpful. The price is fair for what we get. Having calls, emails and Instagram in one place saves us time every day and makes customer support much easier. Review collected by and hosted on G2.com.

So far, there is nothing I really dislike. It took a little time to get used to everything, but overall it works great for us. Review collected by and hosted on G2.com.

We are most pleased with the ongoing improvements to the platform and the ability to integrate MD files into the AI assistant. Additionally, I would like to thank Yael Lazarovic for the honest and open exchange as our supervisor. Review collected by and hosted on G2.com.

We are not very pleased with the cost structure for automations. Starting from the ninth, each additional one is chargeable in the Professional Plan, which leads to attempts to save slots, making automations unnecessarily large and confusing. It would be nice if more automations were already included in the subscription. Review collected by and hosted on G2.com.

I like that thanks to Superchat we have a clear structured connection for WhatsApp Business and can respond to chats and calls with the help of AI. Before, it was always a bit chaotic because each employee had their own WhatsApp Business, and thanks to Superchat, everything now runs through one program. I find it particularly useful that the AI bot takes over phone and chat inquiries when we are not available, so we can always show the customer that we are "there." Additionally, I found the onboarding by Yael Lazarovic great; it was understandable, very nice, and every question asked was answered excellently. She provided us with a lot of input on what is sensible and what is not. Review collected by and hosted on G2.com.

I find it unfortunate that Superchat does not correctly recognize the time in relation to the opening hours. Review collected by and hosted on G2.com.

I like that we can queue up automations that run via WhatsApp, making it nice and easy for our audience—and we get some good data back. I find it pretty easy to set these up with the drag-and-drop interface, which is really intuitive. The app's pretty easy overall, and we were well supported during onboarding by someone called Callum, who was really good. Review collected by and hosted on G2.com.

Definitely the reporting and analytics are below standard. They just don't give enough. And, actually, even though we're on a higher cost plan, you had to pay extra to get the analytics but even when we reviewed the analytics, they just weren't good enough. Also, other features like, we wanted to AB test messaging. This really important, but that just doesn't exist in Superchat. Review collected by and hosted on G2.com.

I run a boat tour business in Panama and recently migrated from respond.io to Superchat — and the difference has been remarkable. The interface is clean and intuitive, and within a short time I automated my entire customer messaging: an AI agent qualifies inquiries, and automations with HTTP requests talk to my booking backend to check real-time availability, send accurate offers, and deliver payment links — all inside WhatsApp and web chat. Customers can now go from first message to a paid booking without me touching my phone.

A special mention for Yael and Luka: their friendliness and hands-on support during the whole setup were exceptional. I'm on the Advanced plan, which includes personal support calls — in one of them, Luka spotted a configuration issue in minutes that would have taken me hours to find. That level of support is rare.

Highly recommended for any small business that wants to seriously automate customer communication. Review collected by and hosted on G2.com.

would have loved an mcp connector to build the automation instead of building it manually. Review collected by and hosted on G2.com.

Clear structure and user-friendliness Review collected by and hosted on G2.com.

not enough experience to be able to evaluate this conclusively yet Review collected by and hosted on G2.com.

The AI agents are a relief for business operations. The customer service is excellent. Yael Lazarovic conducted a very helpful onboarding with us and was able to quickly assist us with the last uncertainties in the settings - thank you very much for that! Review collected by and hosted on G2.com.

So far, nothing negative has been noticed. Review collected by and hosted on G2.com.

Convenient for some functions, but the contractual arrangements are unclear. The assistance after contact suggests subscription plans that are not used to make you spend more. Review collected by and hosted on G2.com.

I believe it is almost a scam as the operators hide the fact that the subscription cannot be canceled for 12 months and prohibit downgrades, only offering upgrades. When during the consultation you ask whether or not you can cancel the subscription they reply with vague and equivocal answers. I absolutely do not recommend. Review collected by and hosted on G2.com.

The possibility to work in a team and the support of IT Review collected by and hosted on G2.com.

As always, the costs ;-) and of course the lack of IT knowledge that one must first acquire Review collected by and hosted on G2.com.

Superchat mobile app from UI/UX design point of view was the best I have used. Unfortunately, this was overshadowed by performance issues with high volume messages. Review collected by and hosted on G2.com.

Superchat’s pricing practices raise concerns and border on deceptive. They hide crucial information in their Terms of Use.

Notably, their monthly plan is not truly monthly. Clause 14.2 at the end of the terms states, “Unless otherwise agreed, the minimum contract term is 12 months, commencing on the date of the first direct debit.”

Consequently, after 30 days from the initial payment, users are obligated to a 12-month commitment despite signing up for a monthly plan.

Outside this clause in the terms, such critical detail is nowhere to be found.

The entire process is designed to mislead users into believing they are signing up for a monthly plan.

The order summary screen, after selecting the plan, displays the monthly price and then shows “See future charges,” which only shows a single month’s charge. Unless users delve into the Terms of Conditions and scroll to the end, they will not be aware of this 12-month commitment.

Furthermore, such a 12-month commitment also applies to “add-ons.” Users cannot cancel an add-on after a few months if they need it; instead, they are also on the hook after 30 days from adding the add-on to their plan.

We terminated our Superchat subscription after using it for a few months due to significant performance issues as the volume of messages increased.

When I received a charge for two months after cancellation, I was perplexed. I reached out to support, and that is when I became aware of clause 14.2. They refused to refund the two months charged.

While Superchat has some positive aspects, these are overshadowed by the known dark pattern of concealing essential information in the terms and conditions. Review collected by and hosted on G2.com.