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Intercom, Inc.

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3,911 reviews
  • 1 profiles
  • 16 categories
Average star rating
4.5
Serving customers since
2011

Profile Name

Star Rating

2855
833
133
43
47

Intercom, Inc. Reviews

Review Filters
Profile Name
Star Rating
2855
833
133
43
47
Verified User
G
Verified User
09/01/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Quickly Resolves Customer Issues, Easy Setup

|Fin
I like that Fin helps me find answers quickly when I have customer issues, especially when it's something I haven't seen before. It's also worth mentioning that the initial setup was pretty easy, and I didn't have any issues.
Verified User in Retail
UR
Verified User in Retail
08/31/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Easy to Use and Solves Problems Autonomously

|Fin
It's really easy to use. It solves people's problems autonomously and only escalates when needed.
Verified User
G
Verified User
08/31/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Streamlined Support with Customizable Responses

|Fin
I appreciate how Fin responds to monotonous questions instantly with screenshots. I like that I can train it on things and how it learns from articles. It's also great that when it can't respond, I can train it to respond to certain questions or improve its answers. The initial setup of Fin was very easy.

About

Contact

HQ Location:
San Francisco, CA

Social

@fin_ai

What is Intercom, Inc.?

Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.

Details

Year Founded
2011