Best Other Customer Service Software

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    StatusPage is a customer relationship management software used by businesses to update and inform their customers.

    Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and cut 6 hrs/user/week off CRM workflows to drive additional productivity. Tenfold works with over 100 cloud and on-premise telephony providers (certified by Avaya, Genesys, Cisco, Skype, RingCentral, InContact, etc) and most major CRMs (Salesforce, MS Dynamics CRM, ServiceNow, Netsuite, Sugar, Zendesk, Bullhorn, etc). Since we use your phone system, there are no extra or variable charges. The breadth of integrations give you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture.

    Salesforce Snap-Ins solves customer problems face-to-face with live, cloud-based video chat software.

    Salesforce Mobile Studio helps you to reach customers on any device by personalizing your mobile messaging with SMS marketing, push notifications, and group messages.

    EnergySavvy is a cloud software company designed to help utilities transform their customer experience and operations.

    Statbot analytics & insights for Intercom it allows to gather reports around Acquisition, Engagement, Retention (with cohorts), Segments & Tags as well as Customer Service based on historical data from your Intercom data.

    YUNO is a browser based web data extraction product which provides automated scheduled web data extraction for users. The entire product is cloud hosted, and provided to customer via a browser based portal login and chrome extension for web data selection

    AnswerConnect offers live call answering customer support services.

    Whether you're planning a green field deployment, managing mature CUCM installations, or ready to upgrade your existing Cisco CDR Reporting product, Variphy Call Analytics delivers real value and will be easy to trial and deploy.

    ItsAlive is a chatbot builder that enables to create, publish and manage facebook messenger chatbots.

    KANA Express provides multichannel customer service and end-to-end customer experience management for mid-sized companies . provides artificial intelligence-enhanced customer service software that help businesses connect in real-time with their customers wherever they are, whenever they'd like and in the communication channels they prefer.

    Customer Reward Management extension for Magento 2 by CedCommerce facilitates the customer to earn reward points after registration and successful order completion.

    Cx MOMENTS AI to automatically analyse and categorize customer tickets and better escalate issues to other teams, detect topics for agents training and proritize self-service content.

    DANAConnect is a company with more than 13 years of experience helping business to automatecommunications with customers. Today, DANAConnect serves more than 300 companies, including small and medium business, banks,insurance and telecommunications companies, in the United States and Latin America. DANAConnect helps your company to keep in touch with your customers in an automated way by using cross-channel workflows. Email + SMS + Call + Push -> Marketing, sales, collection, customer service, loyalty and many more. Discover the power of the Cross-Channel Workflows for: • Email Marketing Campaigns • Transactional Notifications • Digital Documents Delivery • Lifecycle Automations

    24/7 front desk for local businesses via text and chat. We instantly respond via text to phone calls that you were unable to answer. We offer round-the-clock information and reservations for your customers as a managed messaging service.

    Powerful knowledge base software for smarter Customer Support teams

    Ongair is a dashboard that enables businesses to perform customer care on WhatsApp and soon on WeChat and other popular Instant messaging platforms. With our Zendesk integration you can use Zendesk to manage your team and tickets.

    Speakpipe enables you to receive voice messages from your audience directly on your website, and allows you to make it super easy for your website visitors to contact you, leave feedback or testimonial.

    Yonyx is a software to improved consistency customer service and providing need to fast, simple, effective and measurable aspirational.

    Yu-Track Enterprise is an IT platform that allows you to know and manage in real time the behaviour of your workforce. Plan the routes, schedule the visit to your customers and obtain the most important KBI's with which to organize your sales strategy.

    Aceyus reporting and analytic tools help our customers harness this information, providing them with actionable real-time and near real-time data and reporting capabilities that are critical to reaching peak contact center performance.

    AIDA is an Artificial Intelligence tool that personalizes customer touch. AIDA maps users and actions/products to better engage customers.

    Arcutel IVR is an IVR software that provides an automatic telephone service to businesses of all sizes.

    Respond to the broadest range of consumer inquiries to drive satisfaction and online conversion with Astute Solutions' knowledge management software and self-service platform. Our system understands the intent, sentiment and history behind an individual question in order to deliver a personalized response. Pair our non-technical authoring tool with your existing content. With every consumer query, machine learning automatically identifies and alerts you to opportunities to improve your answers.

    Botmind easily connects to live chat software to retrieve all customer intents.

    botypie is a tool that allow user to create facebook messenger chatbot that help to increae conversations and sales without coding knowledge.

    Callmaker is a widget that can be added to websites. It works by having website visitors leaves their phone number. Callmaker calls user's available sales rep on mobile or landline phones, and then automatically connects with the client. The whole process is automated. No apps for mobile or PC required! Callmaker will call sales on existing phones.

    Captivated is an enterprise SMS solution for better communication with customers. It is meant for two-way, peer-to-peer communication, a trusted channel between users and their customers.

    Designed and dveloped by Hansen Software Corporation, Cash+ is a unique, state of the art call accounting software.

    Seamlessly inetgrated into our Cash+ software, the Cash+ Call Recording is a flexible and reliable solution for your call recording needs

    CentrixDTS is easy-to-use, paperless, and eliminates the tedious chore of manual dispute tracking.

    ChoiceView Live Agent is a solution that allows you to share visual information with customers and field personnel through mobile devices or web browsers.

    Our business process platform is the most comprehensive software toolkit, business processes and application content available.

    CloudKarafka is a hosted message streaming service.

    Customer Support Suite is designed to efficiently track, share and report on customer service requests.

    Blended IVR Solutions customized especially for your business.

    Dialer360 is call center software which provides inbound, outbound and blended services on high voltage and low cost for call centers.

    EasyGrouper is an application that holds your organization's company directory. Update it once and those changes are pushed to everyone automatically. No more scrolling through friends and family to find the people you work with. Calling, texting and emailing the people you work with is just a tap away with EasyGrouper.

    This service allows clients who currently have an in house system or who only want the capability to review data on an as needed basis. CDR-Data will collect, verify and report on anomalies on a daily basis and deliver a file to the client for import to their system or storage.

    Complaints Management enables the effective development and more profitable relationships with the customers.

    data-driven insights to turn campaigns into personalized omni-channel conversations that bring customers increasing value over time.

    FICO TRIAD Customer Manager, a credit and deposit customer management solution, helps deliver profits. TRIAD's closed loop decision improvement process drives long-term profit growth at lower risk through a unique combination of analytics, simulation, champion/challenger testing, and unmatched strategy consulting.

    Flowroute, the first software-centric carrier, provides communication services and technology for cloud-based products. By providing businesses with programmatic access to communications infrastructure services, Flowroute removes the complexity of introducing new communications solutions to market. The patented nationwide Flowroute HyperNetwork™ delivers leading carrier-quality calling and messaging services with unparalleled reliability, reach, and simplicity.

    Better Statuspage in 1-click, Free forever. Create your hosted branded status page in 1-click and communicate your system status (and incidents and maintenances) in realtime with your customers. Freshstatus enables businesses to - Keep customers posted about status of any incident in real time - showcase reliability & high availability percentage of websites, servers, APIs etc - keep all internal stakeholders like support teams, website teams updated about system statuses & outages - get insights and analytics from the incidents like how frequently outages happen & how is the mean time to resolve incidents improving over time etc. Freshstatus allows you to setup unlimited services, incidents and maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members.

    HypaType is a simple shorthand for your Windows PC. It is a way of typing the same thing with fewer characters.

    A Comprehensive Call Recording and monitoring solution

    Insights is a digital advisory platform that enables managers to collect, analyze and respond to feedback. Advisory boards reduces corporate mistakes by 82% and increase retention rates to 95%.

    Carrier grade IVR, with exceptional performance, scalability, reliability and application multi tenancy. Its architecture can process hundred of simultaneous calls per server.

    Keeping is a ticketing system that integrates with Gmail

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