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Tenfold’s solution allows companies to dig deep into their business history and aggregates all data, including sales, service, and marketing, and provides a unified view of the customer that users can access in real time. All contact points and interactions with customers are captured back into their existing CRMs, such as business call, email, text, and chat, reducing the need for manual data entry. The product aims to solve the problem of callers needing to provide account information over and over, or long waits while reps take time to look up basic information.
DANAConnect is a company with more than 13 years of experience helping business to automatecommunications with customers. Today, DANAConnect serves more than 300 companies, including small and medium business, banks,insurance and telecommunications companies, in the United States and Latin America. DANAConnect helps your company to keep in touch with your customers in an automated way by using cross-channel workflows. Email + SMS + Call + Push -> Marketing, sales, collection, customer service, loyalty and many more. Discover the power of the Cross-Channel Workflows for: • Email Marketing Campaigns • Transactional Notifications • Digital Documents Delivery • Lifecycle Automations
Respond to the broadest range of consumer inquiries to drive satisfaction and online conversion with Astute Solutions' knowledge management software and self-service platform. Our system understands the intent, sentiment and history behind an individual question in order to deliver a personalized response. Pair our non-technical authoring tool with your existing content. With every consumer query, machine learning automatically identifies and alerts you to opportunities to improve your answers.
Callmaker is a widget that can be added to websites. It works by having website visitors leaves their phone number. Callmaker calls user's available sales rep on mobile or landline phones, and then automatically connects with the client. The whole process is automated. No apps for mobile or PC required! Callmaker will call sales on existing phones.
EasyGrouper is an application that holds your organization's company directory. Update it once and those changes are pushed to everyone automatically. No more scrolling through friends and family to find the people you work with. Calling, texting and emailing the people you work with is just a tap away with EasyGrouper.
Everest Complaint Management System is an effective resource for building customer relationships by engaging with your customers and providing timely responses to customer feedback. Flexible workflow, built-in correspondence and extensive reporting are among the many features that will streamline your business.
FICO TRIAD Customer Manager, a credit and deposit customer management solution, helps deliver profits. TRIAD's closed loop decision improvement process drives long-term profit growth at lower risk through a unique combination of analytics, simulation, champion/challenger testing, and unmatched strategy consulting.
Flowroute, the first software-centric carrier, provides communication services and technology for cloud-based products. By providing businesses with programmatic access to communications infrastructure services, Flowroute removes the complexity of introducing new communications solutions to market. The patented nationwide Flowroute HyperNetwork™ delivers leading carrier-quality calling and messaging services with unparalleled reliability, reach, and simplicity.
The platform supports the rest of the organisation by enabling structured conversations in real-time at all points of experience with customers, employees and other stakeholders in the business. LitmusWorld delivers these structured conversations via all manner of channels from SMS and email to in-app notifications, website widgets and screens at the point of experience.