---
title: UserGuiding Reviews
meta_title: 'UserGuiding Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 779 reviews by the users' company size, role or industry
  to find out how UserGuiding works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 779
  scale: '5'
date_modified: '2026-09-28'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---


# UserGuiding Reviews
**Vendor:** UserGuiding  
**Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 779  
**AI Enabled:** This product embeds AI to enhance or extend its core functionality.
## About UserGuiding
UserGuiding is a no-code product adoption platform for teams who need users to reach value on their own, without a support ticket or a training call. You build in-app guidance inside your own product using a visual editor and a Chrome extension, with no engineering ticket. Interactive guides and walkthroughs, onboarding checklists, tooltips, hotspots, banners and announcement modals, each targeted to segments you define from user attributes and events. One platform for the whole adoption loop. Onboard users, see where they stall, ask them why, collect what they want built next, show them what you committed to, then announce it in-app when it ships. Self-serve help: a standalone multilingual Knowledge Base, a Resource Center widget inside your product, and an AI Assistant that answers your users' questions conversationally from your own content. Deflect tickets without adding headcount. Feedback and evidence: in-app surveys and NPS targeted to the right users at the right moment, analytics on every guide, checklist and survey, and Session Replay to see exactly where users stall. Custom Alerts flag a material that stops performing, instead of you finding out at the monthly review. Feature requests and public roadmap: your users submit ideas inside your product and vote on each other's. Everything lands in an inbox you approve before anything goes public. What you pick moves onto a public roadmap in status columns you name yourself, and when it ships it becomes an update post on the same page the request started on. AI-native access: UserGuiding ships an MCP server, so you can query your own adoption data straight from Claude, Cursor or any MCP client rather than exporting spreadsheets. The 1:1 onboarding program: twelve weeks, one hour a week, someone from our team on a call with yours, building in your account instead of handing you a plan. Each session takes one piece of your user journey and gets something live. UserGuiding is the only product adoption platform that includes a weekly 1:1 onboarding program at no additional fee. Everywhere else, hands-on implementation is a paid services engagement or reserved for enterprise contracts. You can see what UserGuiding costs without booking a call. Plans start at $174 per month billed annually. Enterprise adds SAML SSO, activity logs, migration support, and SOC 2, GDPR and HIPAA compliance. More than 1,000 companies use UserGuiding, which holds 4.7 stars across 772 G2 reviews, most often praised for how quickly it goes live.



## UserGuiding Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users appreciate the **ease of use** of UserGuiding, finding it simple and intuitive for onboarding and setup. (177 reviews)
- Users value the **responsive and helpful customer support** of UserGuiding, enhancing their overall experience and satisfaction. (95 reviews)
- Users find the **intuitive interface** of UserGuiding essential for quickly understanding and utilizing new features independently. (81 reviews)
- Users find the **easy setup** of UserGuiding highly beneficial for onboarding and managing customer updates efficiently. (79 reviews)
- Users value the **ease of implementation** in UserGuiding, enhancing customer engagement and feature adoption efficiently. (72 reviews)
- Users appreciate the **helpful onboarding features** of UserGuiding, enhancing customer experience and driving business success. (68 reviews)
- Easy Implementation (52 reviews)
- Customization (45 reviews)
- Easy Creation (39 reviews)
- Guidance (35 reviews)

**What users dislike:**

- Users find the **limited customization** options challenging, requiring additional code changes for desired features. (41 reviews)
- Users find **missing features** in UserGuiding, such as limited customization options and lack of comprehensive analytics. (20 reviews)
- Users note the **limitations of mobile app support** in UserGuiding, impacting their overall experience and insights. (19 reviews)
- Users find **limited design and targeting options** in UserGuiding, hindering flexibility and usability for their needs. (17 reviews)
- Users find the **learning curve challenging** due to tricky custom setup and language barriers for non-English speakers. (16 reviews)
- Limitations (16 reviews)
- Users find UserGuiding to be **expensive** , especially when needing advanced features and bulk editing capabilities. (15 reviews)
- Users experience **editing difficulties** with UserGuiding, facing lag and challenges when navigating the Rich Text Editor and changes. (14 reviews)
- UX Issues (14 reviews)
- Users find **limited features** in UserGuiding, particularly regarding survey options and analytics capabilities. (13 reviews)

## UserGuiding Reviews
  ### 1. Valuable and Easy to Use Insights

**Rating:** 4.5/5.0 stars

**Reviewed by:** Beatriz  F. | CPO, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**AI Translated:** This review has been translated from Portuguese using AI.

**Reviewed Date:** November 05, 2025

**What do you like best about UserGuiding?**

I believe that is what he brings me as a response about the use of my tool. So far, I have only implemented surveys and tracking code to understand what my clients are using, but I already have plans to use more features.

**What do you dislike about UserGuiding?**

I have not yet identified any functionality or way of use that I dislike. The problem I had identified was just a wrong configuration by the team, and with that resolved, I was able to see much more value.

**What problems is UserGuiding solving and how is that benefiting you?**

For now, UserGuiding is helping me understand user behavior and conduct NPS surveys. The next step is to create guided onboarding so that customers better understand how to use our product.

  ### 2. Simple, intuitive, and well thought out!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maxime H. | Directeur général, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**AI Translated:** This review has been translated from French using AI.

**Reviewed Date:** August 28, 2025

**What do you like best about UserGuiding?**

Finally, a tool designed for quick use, clear and accessible to everyone. It offers numerous configuration possibilities while maintaining a playful and preformatted interface. The integration guide allows you to be operational from day one, with the possibility of adding our own data tracking. The AI responds very well to our questions and, if needed, customer support is always available!

**What do you dislike about UserGuiding?**

The platform is not available in French. It's a shame, even if it's not blocking, it would add real value. Some bugs have been identified during the duplication of guides: they reset and all data is lost.

**What problems is UserGuiding solving and how is that benefiting you?**

Allows for simple and quick onboarding from the start with an interactive tutorial. Inform recurring users about new platform features. I haven't used the "surveys" yet, but it won't be long!

  ### 3. Seamless Help Center Migration with Outstanding Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sierra H. | Sr Ops Manager, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 08, 2025

**What do you like best about UserGuiding?**

This year we migrated our Help Center to UserGuiding – Knowledge Center to build on our existing use of UserGuiding, and the ease of use and seamless integration has been excellent. Our representative, Kemel, has been fantastic—always quick to meet with us, provide guidance, and forward our product enhancement requests to the right teams. The overall experience has been smooth and supportive, making the transition and ongoing use a great success.

**What do you dislike about UserGuiding?**

Some aspects of the admin-side user experience could be improved. A few workflows feel a bit clunky or unintuitive and would benefit from additional refinement and iteration to make setup and management even smoother.

**What problems is UserGuiding solving and how is that benefiting you?**

UserGuiding allows us to integrate our Support Center directly into our product, giving users quick, in-context access to help articles without leaving the application. This improves the customer experience, reduces support ticket volume, and makes it easier for our team to keep content updated and relevant.

  ### 4. User-Friendly Platform with Excellent Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dimitrios B. | Lead Software Developer, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** September 06, 2025

**What do you like best about UserGuiding?**

I appreciate UserGuiding's user-friendly and easy-to-use platform. The support team is excellent, always ready to help when needed. I find the user guides, advertisement features, and knowledge base extremely helpful. These have made it much easier to integrate user guidance and advertise our platform's features with minimal effort. I'm very happy with UserGuiding and intend to keep using it for a long time.

**What do you dislike about UserGuiding?**

Actually, there is nothing to dislike for sure!

**What problems is UserGuiding solving and how is that benefiting you?**

UserGuiding solves the challenge of integrating user guidance, creating a knowledge base and AI assistant effortlessly, while allowing easy advertisement of platform features with minimal effort.

  ### 5. A strong, no-fuss solution for teams that care about onboarding and want to get it right.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Waleed A. | Product Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** May 19, 2025

**What do you like best about UserGuiding?**

What I like most about UserGuiding is how effortlessly it lets teams build clean, tailored onboarding experiences—without touching a single line of code. The platform is intuitive and makes it super easy to design product tours, checklists, and tooltips that help users navigate complex features without friction. That alone helps speed up adoption and flattens the learning curve for new users.

What really stands out, though, is the targeting and segmentation. Being able to personalize onboarding flows based on user behavior or profile makes a big difference—it ensures users get the right guidance at the right time, which naturally drives engagement and retention. I also appreciate the in-app surveys and announcement modals; they make it easy to gather feedback and communicate updates in a timely, contextual way.

Marketing team is doing great job and also customer success is great helper and enabler.

The integration with internal and external tools was a quick win for use and enabled us to implement multiple use case for different teams.

**What do you dislike about UserGuiding?**

Nothing I can say that I really dislike, but maybe the pricing model for the add-ons needs to be more relaxed to give more power utilizing more features.

**What problems is UserGuiding solving and how is that benefiting you?**

UserGuiding helped us solve the classic problem of getting users to value quickly without overwhelming them. For us, it removes the friction from onboarding by letting us guide users contextually through key features, based on who they are and what they need. That means fewer support tickets, faster adoption, and a smoother overall experience—all without needing engineering involved every time we want to make a change.

  ### 6. Great product and brillaint support team

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 31, 2025

**What do you like best about UserGuiding?**

UserGuiding offers a diverse range of tools to allow you to influence and guide users. There is a cornucopia of features which allow you to tailor make journeys, reduce support burden and empower your users to utilise your platform in the most efficient way. The support team are fantastic, always willing to lend an ear and advice, no matter how many times you get in touch. There are also a lot of userguides and webinars to help support self development and ease of use.

**What do you dislike about UserGuiding?**

The way that is MAU is measured is quite confusing. Even if material isn't published the MAU ticker goes up if someone visits a page where it has been targeted at. There are a myriad of ways to combat this but feels quite arbitrary.

**What problems is UserGuiding solving and how is that benefiting you?**

We have recently developed a new platform and are migrating our customers from old world into new world. This has obviously led to the need for training materials at scale. Additionally when talking about scale we needed a way to onboard new users. We are a small team so we wanted a way to maximise impact. 

The platform is continually being improved, which means we need to communicate to clients the changes made. The platform allows us to be agile and target information to pertinent users about changes.

Lastly, it is reducing the burden on our support team as we can point people to our materials first before contacting us.

  ### 7. Very helpful and easy to use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Letícia C. | Product Designer, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 11, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about UserGuiding?**

Love the features available in UserGuiding. Comes in handy for a great number of solutions in our company, plus it's super easy and intuitive to set up.

**What do you dislike about UserGuiding?**

At times, it can be frustrating to have to edit pop-ups on a separate screen and constantly switch between tabs.

**What problems is UserGuiding solving and how is that benefiting you?**

UserGuiding helps with our company's customer communication and platform tutorials.

  ### 8. Easy Setup, But Needs Improvement

**Rating:** 2.0/5.0 stars

**Reviewed by:** Annemiek  D. | Product Owner, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** December 16, 2025

**What do you like best about UserGuiding?**

easy setup implementation wise (script to add)

**What do you dislike about UserGuiding?**

full of bugs all the time, takes too much time building a guide and mantaining the env, reporting lacks

**What problems is UserGuiding solving and how is that benefiting you?**

At the moment not much anymore. It takes too much time ofor our organisation to maintain

  ### 9. Great platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bia F. | Product Designer, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** December 09, 2021

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about UserGuiding?**

The platform is easy to use and works well. The feedback features are great for surveys and user research. It's easy to implement and integrate. We use the platform constantly for new features and promotions announcements, guided tours and surveys.

**What do you dislike about UserGuiding?**

The feature "user identification" could be easier to use and configure. The customer support in Brazil could be better, because now we have to talk to a bot first.

**What problems is UserGuiding solving and how is that benefiting you?**

Now, we are able to show notifications, contextual tips and onboard our new users easily. We also get feedback about our features very easily.

**Official Response from Efehan Çelik:**

> Hello Bia,

This is Efehan, Customer Success Manager at UserGuiding.

On behalf of UserGuiding, I thank you for your review. We are happy to provide an easy-to-use and stable service that helps you onboard your new users easily. That being said, I want to emphasize that our customer support experience wouldn't be this great without your feedback & contribution.

I'll contact you personally to hear more about your feedback regarding your experience with the User Identification functionality. 

  ### 10. Good fit product for getting more Adoption and Use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Arjun R. | Senior Designer, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 19, 2025

**What do you like best about UserGuiding?**

It has become a standard part of our process for variety of reasons -<br>1. It really helps user to understand the right value of our product.<br>2. Which in turn will give us good adoption.<br>3. Helps navigate better to use the features the way they were meant to be, Giving an overall good UX.<br>4. The integration process is smooth and gives good results with very less learning curve.

**What do you dislike about UserGuiding?**

I don't think there's anything I have come across yet. So far all looks good.

**What problems is UserGuiding solving and how is that benefiting you?**

It helps in communicating product value and gives easier product adoption for new users to understand the product and get a better understanding of the results through it.<br>Also helping overall user experience for our product.

  ### 11. Great tool for tutorials, alternative for hours of coding

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 01, 2025

**What do you like best about UserGuiding?**

Even if you aren't a technical person, you can still use this tool and handle most of the setup on your own. You can then simply ask the developers to spend a few minutes integrating it with their code.

**What do you dislike about UserGuiding?**

The trial period is quite short and doesn't provide enough time for situations like ours. We were developing a proof of concept to present to investors, and since our budget was limited, we would have appreciated a longer trial. The monthly cost is also quite high for small teams, and as far as I can tell, there isn't any regional pricing available. While the pricing might make sense for larger teams, it's challenging for smaller groups with tight budgets to afford and sustain.

**What problems is UserGuiding solving and how is that benefiting you?**

We were working with a highly complex product in a challenging environment, featuring many pages that had been designed primarily by a small group of main users. When it came time for the rest of the team to adopt the product, we found ourselves spending hours on training sessions, and even then, some issues remained unresolved. However, with user guiding, we no longer needed to hold onboarding sessions for new users.

  ### 12. It's been a very outgoing and easy experience

**Rating:** 4.5/5.0 stars

**Reviewed by:** Yashwanth N. | Software Engineer, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 19, 2025

**What do you like best about UserGuiding?**

The most I love about Userguiding is how it handholds the user into making them understand how each component of the product works. Another thing is Userguiding is required to make the user implement or use the features of the product as in their mind, and the frequency or amount of Userguiding contents makes it easy to integrate the information to the user, and sometimes, even replaces the need for Customer support.

**What do you dislike about UserGuiding?**

Sometimes, the content of Userguiding becomes too much that might lead to information overload for the users.

**What problems is UserGuiding solving and how is that benefiting you?**

The most important problem that it solves is how to get through the software and understand how the feature of the product works. Userguiding simplifies it, saving time and energy.

  ### 13. Easy to use and helps in understanding the complex features with good walk throughs

**Rating:** 4.5/5.0 stars

**Reviewed by:** Manish S. | Technical engineering manager, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 19, 2025

**What do you like best about UserGuiding?**

The tool is very intuitive and helps me to understand the newly launched features without the help of the any humans which reduces a lot of time and I don't have to wait for any docs or walk through to play with the feature. this helps me to keep myself up to date with all the features that are being launched in the product.

**What do you dislike about UserGuiding?**

though it helps me to understand the features without any human interventions,the UX can be a little more user centric which can grab the user attention and hooks them

**What problems is UserGuiding solving and how is that benefiting you?**

- walk through of the new features with very minimal efforts
- helps to understand the state transitions from one step to another step

  ### 14. Great Design, But Lacking Essential API Features

**Rating:** 2.5/5.0 stars

**Reviewed by:** Jay E. | technology lead, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** December 09, 2025

**What do you like best about UserGuiding?**

Nice Design for the sidebar , ability to have knowledge hub

**What do you dislike about UserGuiding?**

There are quite a few features missing. For example, there is no API endpoint available to pull or submit articles to the knowledge hub. Additionally, there is no API endpoint to manage notifications or to add articles to the sidebar.
poor ai chatbot experience

**What problems is UserGuiding solving and how is that benefiting you?**

We use it to notify clients on our account portal for new updates and service status as well as the knowledge hub

**Official Response from Kemal  Yardimci:**

> Thank you for taking a moment to leave your review.

We’re always working to improve the experience, and we’d be glad to understand your setup better so we can support you more effectively and hopefully earn a higher score next time. If you’re open to a quick chat, you can reach me at kemal@userguiding.com.

Kind regards,

  ### 15. Great for product flows, surveys, and release notes management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 30, 2025

**What do you like best about UserGuiding?**

It's easy to use once you're setup. UserGuiding frequently releases updates and improvements which I really appreciate. Their customer support team is outstanding, always very helpful and responsive. Lately, I've been using the Products Updates feature the most which has made it very easy to manage release notes.

**What do you dislike about UserGuiding?**

Creating attributes required engineering effort which was a time consuming process especially that our dev team is small and overwhelmed. Writing text in RTL and LTR in one text block sometimes messes up the punctuation - we use images of text to bypass this issue.

**What problems is UserGuiding solving and how is that benefiting you?**

Our customers rarely check their mailboxes. Instead of reaching out to them via other means of communication, we place the release notes in-app, making it easier to update them with our progress. We also sometimes have urgent announcements which we communicate to clients using the pop-ups (one-step guide).

  ### 16. For my logistics SAAS business, I had to onboard and train users in just a few steps.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Batuhan T. | Managing Partner, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 01, 2025

**What do you like best about UserGuiding?**

I can easily stay in touch with my users, train them, and deliver personalized communications based on their segments. It's ideal for addressing user concerns in my live system. 
Very easy to install and set up

**What do you dislike about UserGuiding?**

I may sometimes experience slowdowns due to experience when adding guides to the panel.

**What problems is UserGuiding solving and how is that benefiting you?**

I train my users and stay in touch with them instantly. It's a fun solution for interacting with thousands of users.

  ### 17. Good tool — fast, effective

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tiago L. | Product Owner, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 29, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about UserGuiding?**

Also it is a great tool to comunicate updates to our users.

**What do you dislike about UserGuiding?**

At this time I have nothing more to add to.

**What problems is UserGuiding solving and how is that benefiting you?**

UserGuiding helps me communicate updates to our clients in a fast and consistent way, right inside the product. It's improving how we deliver changes and guide users through new features. We're also preparing to use it fully for gathering feedback, NPS surveys, and to embed our knowledge base — turning it into a central point for user communication and support.

  ### 18. Glad we switched from a competitor to Userguiding

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** September 11, 2025

**What do you like best about UserGuiding?**

It's really easy to use! Implementing it was so smooth and quick and it's easy enough to get your own head around without needing training. The customer support is good too, especially during implementation

**What do you dislike about UserGuiding?**

Nothing! It's great, I don't have anything that I dislike

**What problems is UserGuiding solving and how is that benefiting you?**

We are able to have a knowledge base for customers to self-serve which saves us time in answering queries they can find the answers to themselves.

We also use it to announce new features and gives visibility of this to all our clients, so everyone is up to date with new changes and we don't have to communicate these separately, it's all done within our product.

  ### 19. Agility and process development

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ives Lorran S. | Designer de experiencia do usuário (UX Designer), Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**AI Translated:** This review has been translated from Portuguese using AI.

**Reviewed Date:** July 04, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about UserGuiding?**

To be able to build dynamic guides that make a difference in the daily lives of end users.

**What do you dislike about UserGuiding?**

I think they could create a few more configuration templates for the guides, maybe something focused on back-end management to make it easier to create by linking with processes already created on websites, for example.

**What problems is UserGuiding solving and how is that benefiting you?**

The creation of guides and the ease of visualizing their results/data is helping us a lot in the processes of development and creation of new business models. Besides, the intuitive research is generating many positive results for our business.

  ### 20. Helpful support team, but the platform could be more intuitive

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ana Paula R. | product owner, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 31, 2025

**What do you like best about UserGuiding?**

The support team is very responsive and helpful when it comes to specific questions. They provide clear and timely answers, which makes a big difference during onboarding and setup.

**What do you dislike about UserGuiding?**

The platform can feel a bit complex at first, especially for users without a technical background. Some flows aren't very intuitive and could be simplified. Also, it would be great if the platform supported more languages besides English — this would improve accessibility for international teams.

**What problems is UserGuiding solving and how is that benefiting you?**

UserGuiding helps us reduce onboarding friction and support requests by guiding users directly within our platform. It allows our customers to learn by doing, which improves feature adoption and reduces the dependency on our support team. This not only enhances user experience but also saves time for both our clients and our internal teams.

  ### 21. Great for promoting your product to new customers

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**AI Translated:** This review has been translated from French using AI.

**Reviewed Date:** May 18, 2026

**What do you like best about UserGuiding?**

It's great for promoting your product to new customers.

**What do you dislike about UserGuiding?**

The module editing interface has some issues.

**What problems is UserGuiding solving and how is that benefiting you?**

Customer engagement.

  ### 22. Platform and support efficient and that resolve our problems

**Rating:** 5.0/5.0 stars

**Reviewed by:** Elivelton  P. | CRM Analyst, Financial Services, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 29, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about UserGuiding?**

Easy way to solve small UX problems, with few clicks you can publish an experience. And the best customer support of the niche.

**What do you dislike about UserGuiding?**

I missed more interactions with elements. It's a little frustrating when you need more customization.

**What problems is UserGuiding solving and how is that benefiting you?**

It was relatively easy to implement. Reaching their help desk is incredibly easy and that is a strength. The biggest benefit is the gain in touchpoints with my clients.

  ### 23. Helpful Support, But Publishing Workflow Needs Improvement

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 19, 2025

**What do you like best about UserGuiding?**

The chat agent when I need help is super nice in UserGuiding. It brings up relevant help articles that include videos.

**What do you dislike about UserGuiding?**

Navigating between the Chrome extension and publishing changes in the panel is tough. Many times, I have to publish, clear cache and then can review published changes.

**What problems is UserGuiding solving and how is that benefiting you?**

Right now, we use it to publish our knowledge base, host tooltips and are dipping our toe into creating onboarding modules.

**Official Response from Kemal  Yardimci:**

> Thank you for taking the time to share your thoughts. It is great to hear that our support team and in-app help resources have been useful for you.

Your point about the workflow between the Chrome extension and publishing is important. This experience should feel smooth, and we would like to understand your process a bit better so we can help you optimize it or identify what might be causing the extra steps.

If you are open to a quick call or catch-up, we can review your setup together and make sure you are getting the best experience as you continue expanding into tooltips, the knowledge base, and onboarding modules.

We would be glad to support you further and hopefully earn a higher score next time. If this sounds helpful, you can always reach me at kemal@userguiding.com.

Kind regards

  ### 24. Great product, a big facilitator

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**AI Translated:** This review has been translated from Portuguese using AI.

**Reviewed Date:** August 11, 2025

**What do you like best about UserGuiding?**

What I like most about UserGuiding is the ease of creating interactive and guided experiences without needing code, helping users understand the product quickly and increasing adoption in a practical, customizable, and efficient way.

**What do you dislike about UserGuiding?**

What I don't like about UserGuiding is that, despite being practical, it may have limitations in advanced customization and integration with some systems, as well as slightly slow performance on heavier pages, impacting the end-user experience.

**What problems is UserGuiding solving and how is that benefiting you?**

UserGuiding solves the problem of inefficient onboarding, helping to guide new users within the product without relying on the technical team. This benefits me by reducing recurring doubts, accelerating the learning curve, and increasing customer satisfaction and retention.

  ### 25. Great suite of features, easy to set up and use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 16, 2025

**What do you like best about UserGuiding?**

The variety of products in a single platform - the knowledgebase, product updates and support widget, NPS scoring and user onboarding tooltips are amazing.

**What do you dislike about UserGuiding?**

We expected the top tier subscription that allows for multiple brands would work for us to have at least 2 company KBs and tools with differently branded tools for each one. That's sadly not the case. Not sure why you can only have one lot of branding across different profiles.

**What problems is UserGuiding solving and how is that benefiting you?**

Delivers release notes and product updates directly into our customer portal
Lets us collect NPS scores
Improves customer onboarding during registration and trial

  ### 26. Very good, but can be improved!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Bruno V. | UX/UI Designer | Product Designer, Veterinary, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 10, 2025

**What do you like best about UserGuiding?**

It performs very well at what it is designed to do. Its easy to implement, the customer support helped a lot with my doubts!

**What do you dislike about UserGuiding?**

At first, its a little bit hard to understant all the features!

**What problems is UserGuiding solving and how is that benefiting you?**

It has been helpful for us during the user onboarding process!

  ### 27. When doing Customer Support you might need "customer support" and UserGuiding is brilliant.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daniel C. | Head of Customer Success &amp; Support, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 13, 2025

**What do you like best about UserGuiding?**

UserGuiding is a super helpful tool when needing to onboard new customers or presenting your current customers with changes made on the website. As a software company we need to ensure that our customers are aware of new features and updates to the site, and here UG has been a great tool. We can choose what to expose what kind of user group with, how many times they should see it, what they would need to do to complete certain tasks etc. And it is super easy to integrate! And when you've hit the wall trying to do something, they have an amazing support team, where I had great help from Simay.

**What do you dislike about UserGuiding?**

It can be hard figuring out, what is not working if you have published a guide and it won't show on the website. The whole part of figuring out what's missing can take a long time, despite very good videos in the Academy-section.

**What problems is UserGuiding solving and how is that benefiting you?**

The easiness of onboarding new customers and exposing existing ones with new features and updates

  ### 28. Great set of features for the cost

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 16, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about UserGuiding?**

UserGuiding offers incredible value for its price point. The interface is intuitive, making it easy to create product tours and onboarding flows without needing any development knowledge. We were up and running quickly thanks clear documentation and speedy support.

**What do you dislike about UserGuiding?**

There is a bit of a learning curve however that is to be expected with any new software. Additionally, the integrations are somewhat limited however that could also be partially due to the other party involved.

**What problems is UserGuiding solving and how is that benefiting you?**

Visibility of user interactions within our software 
Ensuring new users have relevant information on initial login

  ### 29. Userguiding simplifies the day-to-day of digital products

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marcia A. | Gerente de Produto, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**AI Translated:** This review has been translated from Portuguese using AI.

**Reviewed Date:** September 12, 2025

**What do you like best about UserGuiding?**

The ease of creating and publishing guides and announcements. When we need help, the support is very efficient, and there are many resources.

**What do you dislike about UserGuiding?**

Sometimes the guide doesn't appear after publishing, and it's hard to understand why. You have to go by trial and error.

**What problems is UserGuiding solving and how is that benefiting you?**

Facilitates communication and data collection from users.

  ### 30. Easy to create Campaigns, User-Friendly UI with some UI Tweaks Needed

**Rating:** 5.0/5.0 stars

**Reviewed by:** Pankaj J. | Product Manager, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.

**Reviewed Date:** November 11, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about UserGuiding?**

Quite efficient and easy to use. Also significantly cheaper than other available tools.

**What do you dislike about UserGuiding?**

UI/UX can be improved slightly but overall does the job well.

**What problems is UserGuiding solving and how is that benefiting you?**

UserGuiding helps showcase surveys and run campaigns smoothly without tech involvement, with ease of use and regular email updates enhancing my workflow.

  ### 31. Solid customer support!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Chris B. | co-founder / ceo, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 30, 2025

**What do you like best about UserGuiding?**

I got stuck with one of my guides. And support response time was fast and sent me screenshots of the exact setting that needed to change. They were fast and accurate with their support!!

**What do you dislike about UserGuiding?**

Installing the container code was a bit more involved than I was expecting. Not unreasonable just more work than expected.

**What problems is UserGuiding solving and how is that benefiting you?**

User adoption. Knowing where to go and how to use our software. Our first goal to is to reduce support tickets and boost user activation.

  ### 32. Solid No-Code Tool for Learner Onboarding

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 23, 2025

**What do you like best about UserGuiding?**

UserGuiding makes onboarding completely self-service. I love how easy it is to build interactive guides and checklists without needing any code. It means our learners can get support exactly when they need it — whether they're setting up their profile or navigating our course dashboard. The fact we can update and reorder content on the fly is a game changer for a fast-moving training provider like us.

**What do you dislike about UserGuiding?**

The content management side could be more intuitive — for example, renaming guides or categories isn’t always obvious, and sometimes simple edits take more clicks than expected. It would also be helpful to have more control over redirect behaviour between guides when learners move across pages

**What problems is UserGuiding solving and how is that benefiting you?**

UserGuiding helps us solve the challenge of onboarding adult learners to our online platform without overwhelming them. Instead of relying on long manuals or support tickets, we use interactive guides and checklists that walk learners through setting up their profile, accessing timesheets, and navigating their course area. It’s reduced the number of support requests, improved learner confidence, and allowed our team to focus more on teaching and less on troubleshooting

  ### 33. Great product for online help

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jonathan B. | IT Director/CISO, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 27, 2025

**What do you like best about UserGuiding?**

UserGuiding is fairly intuitive to use and easy to deploy in the environment. It offers great functionalities for an affordable price.

**What do you dislike about UserGuiding?**

It still takes a bit of adjustment to adjust the UI and where you want to place your content. This aside, the product has improvements on the roadmap and will become better overtime.

**What problems is UserGuiding solving and how is that benefiting you?**

UserGuiding allowed us to integrate a self-service documentation and process to improve the usability of our own product. Having such a tool is a great asset for your customers to start using your product and be effectively guided through the process.

  ### 34. Practicality

**Rating:** 3.0/5.0 stars

**Reviewed by:** Marcio I. | IT Coordinator, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**AI Translated:** This review has been translated from Portuguese using AI.

**Reviewed Date:** March 07, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about UserGuiding?**

She has tools that help with your site. They are easy to implement, have a good administrative portal, and minimize development.

**What do you dislike about UserGuiding?**

We had some difficulties during implementation and support. It took a while for the problem to be resolved. The visual is not very appealing. The price is also somewhat high.

**What problems is UserGuiding solving and how is that benefiting you?**

Creation of platform usage guides, surveys, and notices.

  ### 35. The tool exceeded our expectations and brought real value to our operation.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Eduardo F. | UX Lead, Design, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**AI Translated:** This review has been translated from Portuguese using AI.

**Reviewed Date:** April 30, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about UserGuiding?**

The platform stands out for its ease of use and intuitive interface. The features are well integrated, which facilitates the creation of flows and guides without technical complexity. Additionally, the support is agile, attentive, and efficient, always ready to help. This, combined with the ease of implementation, makes the adoption of the solution quick and uncomplicated.

**What do you dislike about UserGuiding?**

So far, I have no negative points to highlight. On the contrary, the tool has met all the needs and continuously added value to our products.

**What problems is UserGuiding solving and how is that benefiting you?**

It has helped our UX and CX teams to listen to and take care of our customers. Tours, hotspots, and surveys are the ones we use the most.

  ### 36. Easy to use and functional, ideal for onboarding and communication

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**AI Translated:** This review has been translated from Spanish; Castilian using AI.

**Reviewed Date:** October 21, 2025

**What do you like best about UserGuiding?**

It is easy to use and has many useful features for both onboarding and product communication.

**What do you dislike about UserGuiding?**

We just started with the implementation and so far we are happy.

**What problems is UserGuiding solving and how is that benefiting you?**

It is mainly helping us to have a scalable onboarding system that supports the Customer Success team. But also to maintain constant and direct communication with our clients about adjustments and new features on the platform.

  ### 37. A fantastic all round product

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kyle F. | Integration and Automation Engineer, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 11, 2025

**What do you like best about UserGuiding?**

UserGuiding provides a great all-in-one solution for creating interactive product tours, onboarding flows, and in-app guidance. It has saved our team a lot of time integrating multiple products by using this unified product

**What do you dislike about UserGuiding?**

The initial set up can take some time but this is only due to the amount of features provided but these can all be rolled out separately

**What problems is UserGuiding solving and how is that benefiting you?**

UserGuiding has helped us providing step-by-step guides directly on our software and also provided us with an outlet for product updates and a knowledgebase

  ### 38. UserGuiding increased the autonomy of the designers, with efficient support and extensive documentation.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Philanthropy | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**AI Translated:** This review has been translated from Portuguese using AI.

**Reviewed Date:** April 28, 2025

**What do you like best about UserGuiding?**

UserGuiding has been fundamental in increasing the autonomy of our product designers, allowing them to implement tutorials, FAQs, and surveys directly on the site without relying on the Software Engineering team for development. Additionally, the available documentation is extremely comprehensive, covering various questions and use cases, which further facilitates the process. When we needed support to install UserGuiding in our application, which uses NextJS, the support team was extremely efficient and helpful, providing quick and accurate solutions.

**What do you dislike about UserGuiding?**

The only point of improvement for UserGuiding would be the inclusion of a specific section in the official documentation about the installation options of the tool in applications with NextJS. Although the documentation is quite comprehensive, more detailed guidance on this specific framework would further facilitate integration for teams using NextJS.

**What problems is UserGuiding solving and how is that benefiting you?**

UserGuiding is solving dependency issues for the Software Engineering team, allowing product designers to create and implement tutorials, FAQs, and surveys directly on the site without needing developer intervention. This not only increases the design team's autonomy and frees up the engineering team to work on other features, but also speeds up the implementation of onboarding resources, helping users to better understand the platform's features and use them more efficiently.

  ### 39. Highly user-friendly solution and open for feedback - great support!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kenny A. | Head of Product Development, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 16, 2025

**What do you like best about UserGuiding?**

User friendliness, and fast support when required. Also a solution that actively listens to their users and provides great support!

**What do you dislike about UserGuiding?**

Nothing particular. I have missed some product analytics features but these are being added now.

**What problems is UserGuiding solving and how is that benefiting you?**

Helping end-users to get onboarded onto our product

  ### 40. Amazing product. Would highly recommend if you are looking for the "WOW" factor for your products

**Rating:** 5.0/5.0 stars

**Reviewed by:** Peter B. | General Manager / Technical Director, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** January 11, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about UserGuiding?**

This product is able to integrate with any web application and make "the" difference within minutes. I was blown away by the ease of the integration and interface is simple and easy to use.

**What do you dislike about UserGuiding?**

Nothing. It has been one of the easiest product onboarding experiences we have had to far.

**What problems is UserGuiding solving and how is that benefiting you?**

Amazing user onboarding experience for our customers. But the most critical factor for me was the fact that we can control the content of our user guides independently from our application.

**Official Response from Efehan Çelik:**

> Wow! Peter, we appreciate you writing this amazing & honest review about our product. We are delighted to provide you with a way to manage the in-app experience independently without the need for your tech team's involvement. I just reached out to you to learn more about the business outcomes & feedback that you receive from your customers after implementing UserGuiding. Can't wait to hear the detailed insights from your end!

Efehan, CSM @UserGuiding

  ### 41. Amazing experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Adam S. | Product manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** February 05, 2025

**What do you like best about UserGuiding?**

UserGuiding is a Game-Changer for User Adoption!
UserGuiding has been an absolute game-changer for our user adoption process. The platform makes it incredibly easy to create interactive walkthroughs, tooltips, and onboarding flows—all without needing a developer.

What I love:
✅ Super intuitive, no-code setup
✅ Smooth onboarding experience for new users
✅ Great customization options to match our branding
✅ Responsive and helpful customer support

Since implementing UserGuiding, we’ve seen a noticeable improvement in user engagement and feature adoption. If you're looking for a sick user adoption tool that actually delivers, this is it! 🚀

Highly recommend!

**What do you dislike about UserGuiding?**

It's a natural fact in SaaS, but some bugs are there that can be fixed with

**What problems is UserGuiding solving and how is that benefiting you?**

UserGuiding is solving the challenge of user adoption and onboarding by making it easy to create interactive guides, tooltips, and walkthroughs without relying on developers. This has been a huge benefit for us because it helps new users get up to speed quickly, reduces support requests, and ensures that key features don’t go unnoticed.

By improving our onboarding process, UserGuiding has directly contributed to higher engagement, better retention, and a smoother user experience—all of which are critical for growth. 🚀

  ### 42. An Efficient Onboarding Tool for Better User Engagement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Onur N. | Customer Engineer, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 04, 2025

**What do you like best about UserGuiding?**

UserGuiding for me is a a powerful and user-friendly tool that makes onboarding and user engagement seamless, even for non-technical teams. One of its advantages is its no-code setup, allowing me and my colleagues to create interactive product tours and onboarding checklists without needing developer resources. The drag-and-drop interface is very intuitive, making it easy to design and implement guides tailored to different user needs.

Another highlight for us is its customization and segmentation features, which let me personalize onboarding experiences based on user behavior. This ensures that new users receive relevant guidance, improving retention and reducing churn. Additionally, UserGuiding’s analytics provide valuable insights into how users interact with the guides, helping businesses optimize their onboarding flows and identify areas for improvement.

**What do you dislike about UserGuiding?**

UserGuiding can sometimes feel limited in customization, especially when compared to more advanced onboarding tools. Additionally, the performance can be inconsistent, with occasional lag or slow loading times affecting the user experience. Which does not appear regularly

**What problems is UserGuiding solving and how is that benefiting you?**

UserGuiding helps us to solve the problem of inefficient customer self-service by enabling us to create interactive guides, tooltips, and onboarding flows that empower our customers to find answers on their own. This reduces reliance on customer support, decreases ticket volume, and improves customer satisfaction by providing real-time, in-app assistance exactly when and where our customers need it.

  ### 43. Easy to Use, Agile Support, But Little Customization

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**AI Translated:** This review has been translated from Portuguese using AI.

**Reviewed Date:** October 16, 2025

**What do you like best about UserGuiding?**

I like the ease of use of UserGuiding, which is not difficult to set up or operate. It has helped me deliver messages to product users without the need for technical programming knowledge. I appreciate the promptness of the support provided.

**What do you dislike about UserGuiding?**

The configuration of new elements in UserGuiding has few customization options. The product update pages follow a very well-defined pattern, allowing for little customization.

**What problems is UserGuiding solving and how is that benefiting you?**

The tool assists teams without time or developers in communicating value propositions to users, facilitating the delivery of messages without the need for technical programming, using banners, tooltips, and updates.

  ### 44. UserGuiding greatly improves our in-app usage and onboardings

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 12, 2025

**What do you like best about UserGuiding?**

Useronboarding happens automatically and the usage increased since using it

**What do you dislike about UserGuiding?**

some features are restricted in the cheaper plans which is ok but if you are revamping it with many people working on it at the same time, it can be restrictant

**What problems is UserGuiding solving and how is that benefiting you?**

onboarding and usage of certain features

  ### 45. Best cost-benefit we found on the market

**Rating:** 5.0/5.0 stars

**Reviewed by:** Igor R. | Product Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 06, 2025

**What do you like best about UserGuiding?**

Their customer support is highly responsive, and the interface is quite intuitive. The platform offers extensive customization options, and we were able to seamlessly implement our design system into the tool. According to our product analytics tool (Fullstory), our campaigns have been displayed to the exact number of users intended, demonstrating that UG is a reliable solution.

**What do you dislike about UserGuiding?**

The "Guides" feature has some issues when users need to navigate across pages—nothing we couldn’t work around, but definitely an area that needs improvement.

**What problems is UserGuiding solving and how is that benefiting you?**

UserGuiding has helped us collect feedback and connect users with features we previously struggled to promote effectively through traditional methods like email.

  ### 46. Great way to give the details of screen before user starts to use it.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 20, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about UserGuiding?**

What this graph shows why it's here, we use to give them the same answers and explanations. We had our knowledge base, but clients are lazy to go and read; rather, they wanted a quick answer. So, UserGuiding helped us here in this problem very well to give a user on-spot explanation on screen when they land. Before they start to interact, they knew what this is and how it works. The review section also helps us understand what the user wants to see and how much it's helping them.

**What do you dislike about UserGuiding?**

As of now, nothing, but may give once I find anything.

**What problems is UserGuiding solving and how is that benefiting you?**

Explaining the screen and the purpose.

  ### 47. The Best Product Adoption tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** December 12, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about UserGuiding?**

We have been using UserGuiding at VHSYS for almost two years, and this tool has significantly enhanced user adoption. It was easy to integrate and enabled us to create a seamless onboarding experience within our software.

**What do you dislike about UserGuiding?**

API needs more endpoints and possibilities to use.

**What problems is UserGuiding solving and how is that benefiting you?**

We have a software with 7-day-trial, and UserGuiding plays a key role in our onboarding process. We have many different ways to onboard based on the specific business segment of each user

  ### 48. Streamlined Onboarding and Exceptional User Guidance

**Rating:** 5.0/5.0 stars

**Reviewed by:** Connor P. | Infrastructure Technician, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** January 30, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about UserGuiding?**

UserGuiding has significantly streamlined our onboarding process by providing interactive guides and intuitive tools. It’s incredibly easy to set up, and the analytics provide clear insights into user engagement. The ability to customise guides to match our branding adds a professional touch, and the support team is always helpful and responsive.

**What do you dislike about UserGuiding?**

Honestly, there's very little to dislike. However, it would be great to see even more advanced customisation options and a few additional templates to make creating guides even faster.

**What problems is UserGuiding solving and how is that benefiting you?**

UserGuiding has helped us overcome the challenge of effectively onboarding new users to our SaaS platform. By providing step-by-step guides and interactive tutorials, it has significantly reduced support requests and improved user adoption rates. The analytics tools also allow us to identify areas where users struggle, enabling us to make continuous improvements to the user experience. This has resulted in increased customer satisfaction and retention.

  ### 49. Using UserGuiding mainly to launch surveys within our application

**Rating:** 3.5/5.0 stars

**Reviewed by:** Patricia S. | Product Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 22, 2025

**What do you like best about UserGuiding?**

Quick survey setup. Well organised. Intuitive platform.

**What do you dislike about UserGuiding?**

Trial of surveys before activating. To test UX & UI

**What problems is UserGuiding solving and how is that benefiting you?**

Quick collection of feedback from our end users in a segmented manner.

  ### 50. Great Experience

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 24, 2025

**What do you like best about UserGuiding?**

The service provided by UserGuiding is very simple and easy to understand. Also the people working help you alot which is a good sign. I wanted to implement a guide and it was very easy to implement the steps for the guide.

**What do you dislike about UserGuiding?**

There is nothing that I can think of as of now.

**What problems is UserGuiding solving and how is that benefiting you?**

It is helping onboard users using the guiding feature they provide.


## UserGuiding Discussions
  - [Are there adoption tools for products that change often?](https://www.g2.com/discussions/are-there-adoption-tools-for-products-that-change-often) - 1 comment, 1 upvote
  - [RTL support](https://www.g2.com/discussions/34724-rtl-support) - 2 comments, 1 upvote
  - [What is UserGuiding used for?](https://www.g2.com/discussions/what-is-userguiding-used-for) - 1 comment

- [View UserGuiding pricing details and edition comparison](https://www.g2.com/products/userguiding/reviews?page=3&source=search&section=pricing&secure%5Bexpires_at%5D=2026-09-29+21%3A02%3A47+-0500&secure%5Bsession_id%5D=d4104f09-d5f7-4d7a-a81c-4f2fff03165a&secure%5Btoken%5D=bb30da65eb436fe4e0f082a42b0f07ddbf37ac9da5eda8db50cd4bbd43be2e6f&format=llm_user)

## UserGuiding Features
**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**User Analysis**
- Survey Implementation
- Data Analysis
- Real-Time Data
- Real-Time Notifications

**Generative AI**
- AI Text Summarization

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Community Forums
- Personalization

**User Support**
- User Segmentation
- Multi-Language Support
- Behavior-responsive Messaging

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

**Walkthrough Type**
- Audio-visual Walkthroughs
- Text Bubble Walkthroughs

**Platform Basics - Digital Adoption Platform**
- Integration
- Communications

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Analytics - Digital Adoption Platform**
- Analytics
- Reporting/Analytics
- Visual Analytics
- Real-Time Analytics

**Functions - Digital Adoption Platform**
- Customer self-service
- In-app guidance
- Contextual Guidance

**Agentic AI - Digital Adoption Platform**
- Adaptive Learning
- Asynchronous Learning
- Blended Learning
- Self-paced Learning

**Additional Functionality**
- Customer Experience Management
- Generative AI
- Workflow Management
- AI Copilot
- Task Management
- Progress Tracking
- Alerts/Notifications
- In-App Training
- Behavior Tracking
- Gamification
- Knowledge Base Management
- Audience Targeting
- Customizable Fields
- Reporting & Statistics
- Customizable Reports
- Performance Metrics
- Launch Management
- Content Library
- API
- User Onboarding
- Customizable Branding
- Event Triggered Actions
- Engagement Tracking
- Self Service Portal
- Data Quality Control
- Data Import/Export
- Employee Onboarding
- Self Service Tools
- Survey/Poll Management
- Learning Management
- Content Management
- Customizable Templates
- Interactive Content
- Activity Tracking
- Activity Dashboard
- Monitoring
- Training Management
- Communication Management
- Surveys & Feedback
- Content Creation

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