UserGuiding Reviews & Product Details

I like that UserGuiding makes user onboarding easy and that it comes with amazing digital adoption features.

With this tool, we have greatly reduced customer support related costs and increased customer retention and business revenue.

With UserGuiding, we're able to offer the best customer service and this ensures better customer trust which leads to increased/better business and profits.

With UserGuiding, we enjoy amazing tracking and analytics features and therefore we're able to make data driven decisions which is a plus for our business.

With the platform, it is always easy to categorize users based on behaviors and we are able to offer tailored made experiences. This personalization plays a key role in bettering customer experience. Review collected by and hosted on G2.com.

We have used UserGuiding for bettering customer service and also as a digital adoption platform and it delivers well. Review collected by and hosted on G2.com.

UserGuiding is quite straightforward to use, and my developers find it easy to customize as well. I really appreciate the wide range of features it offers, which enables me to deliver product updates, interactive tours, promotions, hotspots, help articles, FAQs, and banners. I also value the option to launch NPS and surveys, as this allows me to gather product feedback quickly and support my sales team with referrals. Review collected by and hosted on G2.com.

I’m disappointed that UserGuiding’s features aren’t available for mobile applications. Since around 30% of my product’s usage happens on our mobile app, this means some users end up missing important updates. I also find it frustrating that positioning a Hotspot precisely over a specific element in my product can be challenging at times. These are the only two problems I’ve encountered with UserGuiding. Review collected by and hosted on G2.com.

I find UserGuiding to be extremely user-friendly, which makes creating guides a straightforward task. The platform's ease of use is a standout feature that facilitates onboarding new clients and enhancing product announcements within the application. I particularly appreciate the reliability of the customer support, which adds significant value to my overall experience with the software. Additionally, the guides and surveys offered by UserGuiding are highly beneficial; they enable me to help our customers learn new product features seamlessly, and the surveys are instrumental in collecting valuable Net Promoter Score (NPS) ratings. I also find the initial setup process to be remarkably simple and straightforward, which was a relief. These elements combined make UserGuiding an excellent tool for adoption and engagement with clients. Review collected by and hosted on G2.com.

I find the lack of support for mobile applications challenging because some of our customers use the mobile app. It would be beneficial to have the ability to create guides that can be displayed in our mobile application. Review collected by and hosted on G2.com.

I love the ease of use, the fact that they have a well-structured knowledge base with clear steps for implementing features. I also really like the number of different features that exist and enable the company to communicate with our customer base. Review collected by and hosted on G2.com.

I think some things could have a greater possibility of customization, for example, I conducted a satisfaction survey and there was no way to include an introduction to start the survey. Review collected by and hosted on G2.com.

UserGuiding makes it incredibly easy to create product tours and onboarding flows without needing engineering resources. We can ship guides, tooltips, and walkthroughs within minutes, and the UI is intuitive enough that non-technical team members can build onboarding experiences confidently. The analytics also help us understand where users drop off and improve our adoption flows. Review collected by and hosted on G2.com.

Sometimes the customization options feel limited, especially when trying to match very specific branding or layouts. There are also moments when the editor feels a bit laggy, especially with more complex flows. It would be great to have more flexibility and styling control without using custom CSS. Review collected by and hosted on G2.com.

The number of options available to get started is impressive. It helps to get started with the app pretty decently quickly. Review collected by and hosted on G2.com.

- Developer documentation can be improved with examples.

- The UX while using the app can be improved as well.

- If I have changed multiple guides/surverys/checklists. There is no way for me to publish only one of those. Instead the publish button publishes all changes. This is pretty annoying as we might change few things and cannot publish until every changed thing is completely ready.

- Can we have environments options? I want to use publish a guide to both dev and prod environments then later make changes to it and publish it to dev while prod uses the old guide. This is really helpful as we change our UI and release it to dev first. Later to prod. To achieve this, I am currently maintaining duplicate guides and updating both as and when needed. Review collected by and hosted on G2.com.

I see that I can solve problems quickly, without needing development. I am a UX Designer and when we can solve a user's problem through tours, it's great. I like to be able to test the flow before putting it into production, that way, it's possible to validate with those involved. I find the tool easy to use but I still have difficulties in setting up the guidings. Review collected by and hosted on G2.com.

The customization options seem limited or very basic to me. The templates, modals... I don't have much flexibility to change them. The learning curve is also a bit complicated, I always need help from more experienced users. Review collected by and hosted on G2.com.

What I like best about UserGuiding is how easy it is to create interactive onboarding flows, product tours, and tooltips without needing coding knowledge. It helps guide new users through features step by step, which improves adoption and reduces the number of support tickets. The drag-and-drop interface is straightforward, and the analytics feature makes it easy to measure how effective the guides are. Overall, it’s a great solution for improving user experience. Review collected by and hosted on G2.com.

Although the tool is very useful, it can sometimes feel limited in customization compared to more advanced platforms. The design options for tooltips and walkthroughs could be more flexible to match brand guidelines. Also, if you’re working with a very complex product, setting up multiple guides can become a bit time-consuming. More integrations with third-party apps would also be a big plus. Review collected by and hosted on G2.com.

The no-code builder is the standout feature. It allows anyone, regardless of technical background, to build polished product walkthroughs quickly. I especially like the personalization and segmentation options, which let us show the right guides to the right users at the right time. The analytics also provide a clear view of how users interact with the guides. Review collected by and hosted on G2.com.

While the platform is excellent overall, there are a few areas for improvement. The customization options for design could be more flexible, as they sometimes feel limited compared to custom-coded solutions. The reporting dashboard is helpful, but could benefit from more advanced filtering and exporting options. Additionally, pricing can be a bit high for smaller teams or startups. Review collected by and hosted on G2.com.

As the leader of the onboarding team, staying in touch with my customers after completing the onboarding steps makes my job easier. Userguiding truly makes me invincible in this step. Getting rid of traditional mailing systems has made our job easier, so that thousands of users can be informed about even the slightest bug, problem or promotion news. Review collected by and hosted on G2.com.

After logging in to the page where we create the guide, some slowness can increase the time it takes to create the guide. Review collected by and hosted on G2.com.