What we like most is how respond.io lets us scale our communications across FB Messenger, Instagram and WhatsApp without losing the human touch. For WCS Malaysia, we manage enquiries from new dancers, class registrations, follow-ups and ongoing community conversations. Respond.io gives us one place to manage these interactions while using workflows and automation for repetitive questions and processes. The flexibility of the workflows is probably the biggest strength for us. We can qualify enquiries, guide people towards the right classes, collect information, automate follow-ups and then hand the conversation over to a real person when needed. This has helped us respond faster and reduce a lot of manual work for our team.

THE COMMUNICATION PART FOR MESSAGE AND CALL

the most useful thing is that you can serve more people without wasting time