respond.io

Show rating breakdown
568 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.8
Serving customers since
2017
Profile Filters

All Products & Services

Profile Name

Star Rating

516
43
3
1
5

respond.io Reviews

Review Filters
Profile Name
Star Rating
516
43
3
1
5
Mariam Animashaun S.
MS
Mariam Animashaun S.
Customer Service RepresentativeMid-Market (51-1000 emp.)
11/10/2026
Validated Reviewer
Verified Current User
Review source: Organic

All Customer Channels Unified in One Workspace

I like that respond.io brings all channels into one place. Our company can connect with all our customers across platforms from one workspace
Verified User
U
Tecnical support
Mid-Market (51-1000 emp.)
4/5

The software excels in integrating seamlessly across various environments, enhancing communication and corporate assistance with clients. However, there are concerns regarding the support and the time taken for innovation with new features.

View Full Review
Summarized using AI
Noel B.
NB
Noel B.
Gerente de Administracion y OperacionesMid-Market (51-1000 emp.)
11/04/2026
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

No user costs, intuitive flows, and AI support: a seamless and comprehensive platform

There are no user costs, which is the biggest strength for me since, in my experience with similar platforms, the main barrier was not being able to add my entire team due to high per-user license costs. Another thing I love is the configuration of the workflows, which are very intuitive. Regarding documentation and technical support, they have a very comprehensive AI agent that solves all my doubts and problems. It's also one of the only platforms that allows me to integrate TikTok Ads. The platform works very smoothly both on the web and the app.

About

Contact

HQ Location:
Kuala Lumpur, Malaysia

Social

What is respond.io?

Respond.io is an AI-powered platform that helps businesses maximize leads and enable sales over chat. By leveraging every conversation as an opportunity for business growth, the platform empowers over 10,000 brands across the globe to seize those opportunities faster. In June 2026, respond.io raised $62.5 million in Series B funding to expand into North America and Europe, led by Camber Partners with participation from Endeavor Catalyst and existing investors. From its headquarters in Malaysia, respond.io continues to innovate and advance the future of customer conversations.

Details

Year Founded
2017
Website
respond.io